CAN Community Health is now hiring a Training Manager
Schedule: Full-Time | Day Shift | Monday-Thursday 8:00 am - 5:00 pm Friday 8:00 am - 12:00 pm
Are you passionate about patient care and ready to make a difference every day? We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values.
We have received recognition for more than six (6) years NPT's Best Non-Profit to Work for Award.
Why You'll Love It Here
Competitive pay
Generous paid PTO and Sick time
11 Paid Company Holidays
Paid training and certification support
Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 8% of your contribution additional match of 1%.
Tuition Reimbursement Plan
Other voluntary plans are available to support you and your family
Career growth opportunities in a supportive environment
What You'll Do
The Training Manager is responsible for the design, development, facilitation, and tracking of organizational training and development programs. This role leads the assessment of organization-wide learning needs by leveraging employee relations data, manager and HR feedback, surveys, and clinic visits to identify trends and skill gaps. The Training Manager applies instructional design best practices to create targeted, customized learning solutions that enhance performance, strengthen leadership capability, and mitigate organizational risk.
In partnership with Human Resources Operations, Employee Relations, and business unit leaders, the Training Manager develops 30-60-90-day onboarding programs, executes ad-hoc training requested by managers, and maintains CAN's Learning Management System (LMS) to ensure an effective and engaging learning experience for all employees.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Requirements:
Education/Professional:
Bachelor's degree in human resources, Business Administration, Organizational Development, or related field required. In lieu of a bachelor's degree, 8 years of progressive HR or training/development experience will be considered.
Master's degree in human resources, Organizational Development, or related field preferred.
Minimum of 3 years' experience in HR management or training and development required.
PHR, SHRM-CP, CPTD, or similar certification preferred.
Must be able to operate a motor vehicle and have valid insurance and driver's license.
Must be able to pass a Level I and Level II Background check as required. *********************************
CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
PI3a15c1969db0-37***********4
$38k-65k yearly est. 6d ago
Looking for a job?
Let Zippia find it for you.
ServiceNow Delivery Lead Manager
Accenture 4.7
Manager job in Saint Petersburg, FL
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 7d ago
MANAGER, OPERATIONAL EXCELLENCE
Crown Cork & Seal USA, Inc.
Manager job in Tampa, FL
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture, and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring the best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals.
Job Accountabilities
This position will work to identify high value project opportunities within the CAPP division, build cross functional project teams, and execute results-driven rapid Kaizen events. The incumbent will develop and prepare materials for use in the events, coordinate with plant management and participants, lead instruction on the use of process improvement tools, facilitate team decisions, manage team work, resolve team conflict, assist in the development of implementation action plans, and conduct follow-up activities through audits and process monitoring. Primary focus for the position will be in driving value through teams throughout our manufacturing sites, however can support all other areas of the business as demand dictates.
Key Priorities:
Annual CI Strategy:
Develop and execute a comprehensive CI strategy that aligns with the Division goals and objectives.
Lead the CI Steering team in execution of the annual CI strategy.
Collaborate with plant leaders to ensure improvements are successfully implemented and sustained.
Analyze and Improve Processes:
Collaborate with plant leaders to identify inefficiencies in organizational workflows and develop solutions that drive operational improvement to meet key performance commitments.
Implement Lean Methodologies:
Utilize CI tools, methodologies, and techniques like Process / Value Stream Mapping, Root Cause Analysis, Hoshin Kanri, 5S, TPM, Kata, Kanban, Poka Yoke, Gemba and Kaizen to reduce divisional waste/cost and improve manufacturing efficiency.
Lead and Facilitate Training:
Develop and provide training with a focus on practical shop floor applications to plant teams on operational excellence principles, methodologies, and tools to drive improvement in business operations.
Develop and mentor a team of CI Champions in each plant to drive organizational improvement effectiveness.
Standardized learning materials and enable ease of accessibility.
Collaborate with Cross-Functional Teams:
Collaborate and align CAPP functions and plants to achieve business directives to ensure the successful implementation of continuous improvement initiatives.
Partner with plant resources to establish a community of best practices that are implemented across the division.
Measure and Track Performance:
Establish and monitor key performance indicators (KPIs) to measure the effectiveness of C.I. initiatives and identify areas for further improvement.
Leverage leading indicator metrics to proactively manage outcomes.
Develop and Implement Standard Work:
Establish standardized procedures to ensure consistency and quality in operations.
Develop computer systems that minimize organizational waste and support standardization.
Create and maintain an accessible repository for safety/ Lean / CI tools and all related information.
Manage CI Projects:
Lead and manage CI projects from conception to completion, ensuring alignment with business goals and objectives.
Provide organizational guidance for projects, selection, tool utilization and management strategy to reduce waste, improve efficiencies, and reduce lead time.
Promote CI Culture:
Champion, encourage and support a culture of continuous improvement within the organization.
Travel to various CAPP plants approximately 75% each month.
Position Requirements:
Strong knowledge of CI principles, methodologies, and tools.
Proven track record of successfully leading and managing cross-functional CI projects.
Strong project management and organizational skills.
Strong change management skills and demonstrated experience building a CI culture.
Excellent problem solving, analytical, and communication skills.
Ability to influence and lead cross-functional teams in a matrix environment.
Ability to lead, motivate, and coach teams.
Strong bias for action.
Self-Determined - Continuously searching for knowledge and improving methods.
Possess excellent communication skills (written and verbal)
$67k-95k yearly est. 4d ago
General Manager - Low Voltage - Construction
Granite Communication and Security LLC 4.7
Manager job in Tampa, FL
The Opportunity
This is a unique opportunity to join Granite Communications and Security, a rapidly growing national provider of CCTV, Access Control, ISP, and VoIP solutions. This role provides full ownership of national operations, including P&L performance, operational execution, and strategic growth across multiple markets.
Granite Communications and Security is seeking a General Manager to lead and scale operations across the United States. This leader will be responsible for standardizing processes, scaling project delivery, and building high-performing teams, while maintaining accountability for financial performance, staffing, and operational consistency nationwide. The ideal candidate is a hands-on, results-driven leader capable of operating at both the strategic and execution levels to support continued national expansion.
Key Responsibilities
Overall Leadership - Manage operations, Lead, coach, and develop PMs, APMs, Estimators, projects, systems, and profitability.
Project Oversight - Supervise planning, budgeting, scheduling, and execution of residential and commercial construction projects from start to finish.
Financial Management - Create and manage budgets, track expenses, and oversee divisional financials (P&L, balance sheets, income statements). Manage the operations budget and drive branch profitability. Partner with Sales to support growth and new business opportunities.
Process Implementation - Build and improve workflows, systems, and operational structures to maximize efficiency and profitability.
Resource Coordination - Manage labor, subcontractors, vendors, and materials to meet project requirements and timelines.
Quality & Compliance - Ensure work meets codes, regulations, and company quality standards.
Team Management - Hire, lead, and develop project managers and subcontractors.
Client & Stakeholder Communication - Serve as the primary point of contact, providing updates and resolving concerns. Conduct regular 1:1 meetings focused on development, performance, and KPIs. Model a customer-first approach and lead the team to achieve 100% completion rate.
Risk Management - Identify challenges early and implement strategies to mitigate risks. Monitor industry trends and implement best practices. Develop and execute annual business plans aligned with company goals. Step in to estimate or manage projects as needed to support branch capacity.
Qualifications
8+ years of leadership experience in low voltage, electrical, or systems integration.
Strong hands-on knowledge of structured cabling, access control, CCTV, intrusion, AV, DAS, or related systems.
Proven experience managing crews, projects, and financial performance.
What Success Looks Like
Projects delivered on time, on budget, and with high customer satisfaction.
Strong gross margins and healthy branch financial performance.
Engaged, accountable, and high-performing operations team.
Improved operational efficiency and scalable processes.
Strong subcontractor partnerships supporting regional growth.
Hands-on leadership while building scalable infrastructure.
Capacity for planning and operating controls.
Leadership development. (not just supervision)
Compensation & Benefits
Competitive salary based on experience and scope
Performance-based bonus or incentive plan
Benefits package include health insurance, Holiday pay, and PTO.
Job Type: Full-time
Pay: $140,000 to $170,000 Plus bonus (DOE)
Ability to Commute:
Lutz, FL (Required)
Ability to Relocate:
Tampa, FL: Relocate before starting work (Required)
Work Location: In person
$40k-73k yearly est. 1d ago
Assistant Regional Marine Operations Manager - East
American Cruise Lines 4.4
Manager job in Tampa, FL
Assistant Regional Marine Operations Manager - Eastern Region
Marine Operations Manager is a regional management position that will primarily travel and work onboard ships and work remotely from home when not aboard.
Marine Operations Manager directs safe regional vessel operations and adherence to company and regulatory standards. The Manager directly supervises and develops shipboard Captains, Navigation Mates, Mates, Third Mates, Senior Deckhands. The Manager issues regional Sailing Instructions to Captains, assesses day-to-day emergent operating conditions and vessel Voyage Planning, and issues timely revised Sailing Instructions to sustain operations. The Manager issues standard marine operating guidance and procedures for prudent vessel operations aligned with American Cruise Lines' policy.
The Manager ensures fleet vessels, operations, and reporting adheres to applicable federal and state regulatory standards. In coordination with Captains, the Fleet Operations Center, and the Director of Marine Operations, Managers coordinate verbal and written inspection and incident reporting to the USCG. The Manager contributes and makes recommendations for marine shipboard officer hiring and development, completing in-person hiring assessments and coordinating development with ACL Talent Acquisition and Development Departments to optimize marine officer recruitment, hiring, and development.
The Manager approves regional Captain, NavMate, Mate, and Third Mate schedules optimizing mariner skills, experience, and development. The Manager is a relief Captain and sails aboard company vessels regularly to assess and mentor marine officers, ensure adherence to company and regulatory standards, and maintain professional proficiency. Managers are proactive managers and prudent decision-makers continually reducing risk and standardizing execution, keeping fleet operations and crew readiness ahead of planning timelines and operational schedules.
Marine Operations Managers are present aboard ships regularly to guide, develop, and assess the performance of Captains, Navigation Mates, Mates, Third Mates, and Senior Deckhands to ensure the highest standard of marine operations, vessel condition, and guest experience. The Marine Operations Manager is accountable for the marine crew performance and fleet standardization of the shipboard marine operations inclusive of helm-gangway watch standing, exterior cleaning, vessel security rounds, launch operations, deck system operation and maintenance, and guest logistic support.
Managers are team-oriented leaders and meticulous professionals in service to our guests, as supportive examples to our crews, and as professional partners within the maritime industry. Marine Operations Managers coordinate with Regional Hotel Operations Managers and Regional Port Engineers. Marine Operations Managers report to the Director of Marine Operations.
Typical onboard periods are 1-3 days aboard individual ships, rotating throughout the region. Marine Operations Managers develop fleet management and crew leadership skills critical to their professional growth within ACL and within the marine industry.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
Supervise, Schedule, Evaluate, and Develop world-class Shipboard Captains, Navigation Mates, Mates, Third Mates, and Sr Deckhands.
Issue Captain's Sailing Instructions directing Fleet Execution of Company Cruise Itineraries.
Assess and Oversee Daily Fleet Voyage Planning, Execution, and Timely Change Orders.
Establish, Observe, and Enforce Fleet Readiness and Procedures aligned with Regulations and ACL Policy.
Review, Observe, and Enforce shipboard company and regulatory standards across the fleet.
Supervise Marine Shipboard Officer Licensing, Certification, and Reporting Requirements.
Guide Performance, Assessment, and Posting of Marine Officers.
Sail periodically as Captain to maintain proficiency, navigate itineraries, and fill emergent gaps.
Directly supervise and evaluate Captains. Supervise Navigation Mates, Mates, Third Mates, Sr Deckhands, and through shipboard Captains.
Ensure Shipboard Marine Department perform to ACL Operations Manual Standards.
Develop and Oversee Standardized Daily-Weekly-Monthly Procedures for Marine Department Tasks.
Set professional example and builds genuine teamwork within Deck Departments.
Identify and Resolve Challenges: Personnel, Operations, Logistics.
Focus Shipboard Marine Teams on: Safe-Secure-Clean Daily Execution of Operations.
Sustain Professional Relationships with Dock, Port, Logistics Stakeholders.
Assist with Interviewing, Onboarding, Developing new Captains, Navigation Mates, Mates and 3rdMates.
Coordinate Shipboard Teamwork together with Regional Hotel Ops Managers and Regional Port Engineers.
Maintain Proficiency to Sail as Captain.
Develop Advanced Shiphanding and Maneuvering Skills with Ability to Assess Officers.
Oversee Shipboard Deck Department routine discipline in adherence to Regulatory Safety-Security- Environmental compliance.
Build Teamwork across Marine, Hotel, and Engineering Operations.
Minimum Qualifications:
* Masters License 100T.
* 3-yrs+ experience as a Captain.
* Ability to sail as needed during the training and development process.
* Prior U.S. Coast Guard experience or familiarity with maritime operations and regulations are strongly preferred.
* Poised leadership, communication, and problem-solving skills.
* Desire to travel and work a flexible schedule.
* Proficiency in Microsoft Office.
* US Coast Guard regulated pre-employment drug test and periodic consortium testing.
* Willingness and ability to travel frequently (approximately 50%) to vessels within the assigned region.
Attributes for Success:
Ability to supervise, mentor, critique, and coach.
Confidence to constructively assess performance and assertively guide performance to standards.
Poise to adapt, problem solve, and make decisions in dynamic environment
Superior time management.
Commitment to lead and live by example.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
$55k-65k yearly est. 2d ago
General Manager
Landscape Workshop 4.1
Manager job in Tampa, FL
As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You'll set the tone for safety, excellence, and customer service while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team back-office services, recruiting, training, equipment, marketing, and more; you'll have the tools to succeed, but the branch's performance is ultimately yours to lead.
Our customers expect the same Landscape Workshop experience “Quality Service - Dedicated Professionals Proactive Management” from every branch. As GM, you ensure that promise is kept.
Key Responsibilities:
Leadership & Culture
Build and sustain a performance-driven, safety-first culture.
Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goals.
Operational Excellence
Oversee production schedules, resource planning, and quality control across multiple projects.
Maintain labor efficiency and optimize workflows for maximum productivity.
Financial & Sales Performance
Achieve or exceed budgeted financial goals by managing expenses, labor, and revenue growth.
Partner with your Business Development Manager to drive new sales opportunities and revenue streams.
Understand and leverage financial statements to make informed decisions.
Customer Satisfaction & Retention
Ensure delivery of exceptional service to achieve 90%+ customer retention.
Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plans.
Team Development
Recruit, train, and mentor Account Managers, Field Managers, and crews.
Identify high-potential team members for advancement and actively develop their careers.
Conduct regular performance reviews and provide actionable feedback.
Continuous Recruitment
Maintain an active recruiting pipeline to meet current and future staffing needs.
Qualifications:
Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluation.
Sales & Service: Proven success managing customer relationships and driving revenue.
Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneously.
Financial Acumen: Experience interpreting financial statements and using metrics to guide decisions.
Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitute).
Communication: Strong written and verbal communication skills in English.
Leadership Mindset: Commitment to developing people both professionally and personally.
Why Landscape Workshop?
We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You'll have the freedom to run your branch like an entrepreneur-with the backing of a strong, growing company.
$41k-76k yearly est. 4d ago
LTSS Service Care Manager
Pyramid Consulting, Inc. 4.1
Manager job in Holiday, FL
Immediate need for a talented LTSS Service Care Manager. This is a 12+ Months Contract to Hire opportunity with long-term potential and is located in West Pasco (Bayonet Point, Hudson, Port Richey, New Port Richey, Trinity, Holiday FL(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-00875
Pay Range: $26 - $29/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
This role involves managing a large caseload of elderly LTSS Medicaid members through field-based assessments, care planning, service coordination, and monthly in-person or telephonic visits.
Responsibilities include monitoring service delivery, resolving gaps, supporting discharge planning, documenting within 24 hours, and collaborating with providers.
Key Requirements and Technology Experience:
Key Skills; Case Management, Long Term Care, Field Visits.
Requires 2+ years of field case management, strong EMR and technical skills, and extensive long-term care experience.
Bachelor's degree and 2+ years of Care Management experience (field experience is a must).
Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$26-29 hourly 3d ago
Division Manager/Principal Geotechnical Engineer
Ninyo & Moore, A Socotec Company
Manager job in Tampa, FL
We're seeking an experienced Principal Geotechnical Engineer to lead a new division in Tampa, Florida as General Manager and Principal-in-Charge. This role combines technical leadership, business development, and team management to drive operational and financial success.
Key Responsibilities:
Oversee division operations, budgets, and workload planning.
Serve as Principal-in-Charge on major projects, providing technical oversight and quality review.
Mentor and guide project managers and technical staff.
Manage client relationships, contracts, and project deliverables.
Track KPIs, financial performance, and implement corrective actions as needed.
Support business development and strategic growth initiatives.
Qualifications:
B.S. or M.S. in Civil or Geotechnical Engineering.
10+ years of experience managing engineering projects and teams.
Licensed Professional Engineer (PE) required.
Strong leadership, communication, and organizational skills.
Proficiency in geotechnical design software.
Ability to visit field sites as needed; valid driver's license required.
$51k-92k yearly est. 3d ago
Regional General Manager
AVI-SPL
Manager job in Tampa, FL
The Regional General Manager is responsible providing overall direction and management to the operation and administrative aspects of multiple branch offices. Additionally, they will help drive sales and productivity as well as P&L and budget management to ensure business profitability.
Essential Duties and Responsibilities
Provides leadership, guidance and support to branch personnel which includes work allocation, training, promotion and enforcement of internal procedures and controls
Manages the daily financial activities of the branch, which include budget preparation and control, purchasing, and business planning and management
Drive branch sales, productivity and cost containment activities
Develops and manages the branch operation based on the P&L and budget
Manages branch inventory and control assets
Monitor key metrics and provide guidance to department managers to achieve desired results
Ensures consistency in all levels of service activities and installations
Manages communication to and from branch office to corporate operations and management.
Ensures compliance with company's policies and office is operated in accordance with all applicable local, state and federal laws
Develops and drive a culture of performance management and accountability
Contribute to improving process workflows and maintaining system administration
Remain abreast of technological advances in the field and be able to identify areas of use in the organization
Travel to various job sites required
Other duties assigned as needed
Skills and Abilities
Ability to manage and direct projects to completion
Ability to formulate a sound business plan to reach targeted revenue and net profit goals
Ability to utilize local market strategy in accordance with company direction
Experience with budget preparation, fiscal management, and cash management
Ability to analyze and interpret financial data and prepare reports
Ability to lead with confidence and create alignment among management and attract and develop staff
Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
Ability to understand and leverage existing Company systems to provide solutions to the business and recommend new systems when required
Proven ability to significantly contribute toward or lead operation initiatives with a results oriented approach
Demonstrated leadership and management skills in a team-oriented, collaborative environment
Exceptional strategic thinking and structured problem solving skills
Excellent communication and interpersonal skills, both verbal and written
Proficiency in various business productivity systems
Ability to balance multiple tasks with changing priorities
Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
Self-starter capable of working independently and ensuring to meet deadlines
Excellent communication and interpersonal skills, both verbal and written
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
Education and/or Experience
Bachelor's Degree in Business, or related field required (MBA or Master's Degree is preferred)
Six Sigma Black Belt or Green Belt, Continuous Improvement preferred
Minimum 4 - 6 years' management experience managing a diverse operation with multiple business units preferably in the Audio Visual or Construction industry
Demonstrated experience managing multiple branches/offices
Demonstrated knowledge and experience with construction or project management theory and practices preferred
Familiarity with AV or other electro - mechanical systems a plus
Extensive experience developing and implementing business processes and streamlining operations
Experience with planning, implementing and managing the activities of an installation workforce through recruiting, training, scheduling and best practices techniques
Experience in business/strategic planning and execution, including diligence, acquisition and integration a plus
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment
Direct Reports
This position can have up to 5 - 10 direct reports
Work Hours
AVI-SPL reserves the right to alter work hours and work location as deems necessary
AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected
VEVRAA Federal Contractor
$41k-74k yearly est. 3d ago
Store Manager - Rural King
Rural King Supply 4.0
Manager job in Tampa, FL
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services
What You'll do
The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates.
Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings
Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store
Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience
Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers
Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives
Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience
Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store
Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback
Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals
Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback
Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance
Uphold the commitments to the company's processes and policies, values, and mission
Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you
Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L
Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development
Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met
Ensure attractive, safe, and accurately priced merchandise displays
Responsible for the maintenance and upkeep of the building and grounds
Responsible for effectiveness of technology to ensure a seamless customer experience across all channels
Demonstrate effective and consistent communications and interpersonal skills
Demonstrate effective problem-solving and analytical skills
Maximize inventory, cash control, and loss prevention techniques
May be required to cross train and perform other duties
SUPERVISORY RESPONSIBILITIES
Supervise and direct the assistant managers, department managers, and store associates
Has authority into the job status of associates: hiring, firing, promotions, and assignments
Essential Qualities for Success
2+ years retail management experience
Be an outgoing self-starter who enjoys working with people
Computer knowledge in Excel and Word
Proficient user of computer software systems
Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient
Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
Ability to work independently without supervision
Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates
Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements
Ability to access and use the in-store computer, scanning system, and wireless handheld unit
Ability to participate in our online applicant and new hire onboarding process remotely
Ability to complete computer-based training
Use general office equipment such as computer, telephone, copy machine, fax machine, calculator
Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment
PHYSICAL REQUIREMENTS
Good visual acuity
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
Ability to stand and/or walk for long periods of time
Ability to use a ladder and/or pallet jack
Close vision for computer work
Repetitive wrist movements on keyboard
Ability to walk up and down stairs multiple times per day
Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
$33k-43k yearly est. 8d ago
Full-Time Assistant Store Manager - (Grand Opening)
Aldi 4.3
Manager job in Zephyrhills, FL
When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team.
Position Type: Full-Time
Average Hours: 38 hours per week
Starting Wage: $25.00 per hour
Wage Increase: Year 2 - $26.00 per hour
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation
• Assists the direct leader with developing and implementing action plans to improve operating results
• Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results
• Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance
• Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
• Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position
• Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued
• Participates in the interviewing process for store personnel
• Communicates information including weekly information, major team milestones, developments, and concerns
• Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses
• Ensures an appropriate resolution of operational customer concerns in their direct leader's absence
• Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order
• Maintains store cleanliness standards and proper store signage at all times
• Assists the direct leader with maintaining proper stock levels through appropriate product ordering
• Merchandises product neatly to maximize sales
• Ensures the quality and freshness of products for sale and accuracy of product signage
• Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees
• Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary
• Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Other duties as assigned
Physical Demands:
• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store
• Must be able to perform duties with or without reasonable accommodations
Job Qualifications:
• You must be 21 years of age or older to be employed for this role at ALDI
• Ability to work both independently and within a team environment
• Ability to provide and lead others to provide prompt and courteous customer service
• Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports
• Ability to interpret and apply company policies and procedures
• Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments
• Ability to evaluate and drive performance of self and others
• Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses
• Ability to operate a cash register efficiently and accurately
• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards
• Excellent verbal and written communication skills
• Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail
• Meets any state and local requirements for handling and selling alcoholic beverages
Education and Experience:
• High School Diploma or equivalent preferred
• A minimum of 3 years of progressive experience in a retail environment
• A combination of education and experience providing equivalent knowledge
• Prior management experience preferred
ALDI offers competitive wages and benefits, to all employees including:
401(k) Plan
Company 401(k) Matching Contributions
Employee Assistance Program (EAP)
PerkSpot National Discount Program
In addition, full-time employees are offered:
Medical, Prescription, Dental & Vision Insurance
Generous Vacation Time & 7 Paid Holidays
Up to 6 Weeks Paid Parental Leave at 100% of pay
Up to 2 Weeks Paid Caregiver Leave at 100% of pay
Short and Long-Term Disability Insurance
Life, Dependent Life and AD&D Insurance
Voluntary Term Life Insurance
*Full-time employees average 30 or more hours per week within an annual lookback period
**Benefits offered to full-time and part-time employees may vary by state
Click here to learn more about the benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
$25-26 hourly 3d ago
Customer Service Manager
Acree Plumbing, Air & Electric
Manager job in Tampa, FL
Customer Service Manager
Acree Plumbing Air & Electric - Call Center | Tampa, FL 33619
Full-Time | Exempt | On-site
Salary: $65,000 - $72,000 DOE + Annual Bonus Opportunity
Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service.
At Acree, we believe that our employees will take great care of our customers because we take great care of our employees.
Everybody Wins!
Why work for Acree Plumbing Air & Electric?
Free On-site Barber
Career advancement - our install and HVAC department managers started as techs at Acree, and now they run the show!
Celebrate Wins! - Company-paid seasonal and annual events.
Lead with Purpose at One of Florida's Fastest Growing Home Service Companies
Acree Plumbing Air & Electric is expanding in Tampa, FL-and we're looking for a hands-on Customer Service Manager to lead our call center operations. This is a key leadership role responsible for coaching a team of 20+ CSRs, driving customer satisfaction, and optimizing booking and conversion rates.
If you're a natural leader with a passion for delivering top-tier customer experiences and building high-performing teams, we want to hear from you.
What You'll Do:
Lead, coach, and develop a growing team of Customer Service Representatives
Build onboarding and development plans to support CSR growth and performance
Handle escalated calls and model high-level service recovery practices
Monitor KPIs such as booking rate, conversion, and response time to drive team accountability
Collaborate with dispatch and branch managers to maximize schedule capacity and customer satisfaction
Develop and document SOPs to create consistency and operational excellence
Continuously identify process improvements to boost team efficiency
Recruit and train new team members as the department scales
Foster a team culture built on trust, ownership, and world-class service
What You Bring:
Proven experience leading a high-performance customer service or call center team
Proficiency in Microsoft Office, especially Excel, and call center software
Strong communication skills and a customer-first mindset
Track record of process improvement and cross-functional collaboration
Comfortable in a fast-paced environment with multiple priorities
Flexible availability, including occasional weekends
Willingness to travel to other local branches as needed
Preferred Qualifications:
Bachelor's degree
5+ years of leadership experience in customer service
Sales or negotiating experience a plus
Why You'll Love Working With Us:
Competitive salary + annual bonus opportunity
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Life and disability insurance
Employee assistance program
Generous employee discounts
Career advancement and ongoing training
Join a company that's committed to its people, its customers, and doing things the right way.
Apply today to make an impact at Acree Plumbing Air & Electric in Tampa FL.
Pre-Employment Requirements
All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report. These are conducted in compliance with applicable laws and regulations.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE
$65k-72k yearly 14d ago
Customer Service Manager - Home Care
All Ways Caring Homecare
Manager job in Tampa, FL
Job Description
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized
What you will receive:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Retention and referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
For more information on the Care Provider Background Screening Required follow this link: ********************************
Responsibilities
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
What you will need:
Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customer service skills
$32k-59k yearly est. 29d ago
Customer Service Manager - Home Care
Brightspring Health Services
Manager job in Tampa, FL
Our Company
All Ways Caring HomeCare
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized
What you will receive:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Retention and referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
For more information on the Care Provider Background Screening Required follow this link: ********************************
External Job Description
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
What you will need:
Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customer service skills
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn.
Additional Job Information
At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Retention and referral bonuses. Work with your friends
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
Salary Range USD $20.00 - $23.00 / Hour
$20-23 hourly Auto-Apply 29d ago
Customer Service Assistant Manager
Healthcare Support Staffing
Manager job in Brandon, FL
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Customer Service Assistant Manager
Are you an experienced Customer Service Assistant Manager looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the position for you!
Customer Service Assistant Manager Daily Responsibilities:
Assistant Customer Service Managers usually play the role of a front man
Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways
In addition, they are assistants to the Customer Service Manager
Assist in completing the duties of the customer service manager
They serve as the customer service manager when their superior is not around
Supervise their workers while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well
Responsible for helping in the development and execution of training programs for customer service representatives
Elevating all personnel performance related issues to the Manager of customer service immediately
Provide excellent customer service to internal and external customers
Overseeing a team of 30 employees
Hours for this Position:
TBD
Advantages of this Opportunity:
Competitive salary, negotiable based on relevant experience
Benefits offered, Medical, Dental, and Vision
Fun and positive work environment
Qualifications
Customer Service Assistant Manager Requirements:
General degree or associate's degree from an accredited institution.
Must have 1+ years of customer service experience
Must have 1+ years of healthcare experience
Additional Information
Interested in being considered?
If you are interested in being considered for the Customer Service Assistant Manager position, please contact Tyler at 407.478.0332 Ext 171
$32k-59k yearly est. 1d ago
Manager, Application Support
Inovalon 4.8
Manager job in Tampa, FL
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview: The Manager, Application Support provides day-to-day tactical and personnel management of the Customer Support team to include managing productivity, personnel, and technical product issues. This position leads the team to enhance the overall customer experience while achieving departmental and company directed goals.
Duties and Responsibilities:
* Directly manages a team of support personnel including setting clear objectives, evaluating progress, and instilling a high-performance culture with focus on teamwork, service excellence, and ownership for resolving customer issues; implements procedures and metrics pertinent to the effective and efficient operation.
* Develops and refines standard operating procedures for ticket management, monitoring, alerting, and incident management processes;
* Serves as point of escalation for customers to resolve highly complex problems; collaborates with cross functional teams to resolve escalated customer complaints.
* Stays abreast of new product developments and tactical direction to the business regarding technical support challenges; provides documentation and specific product suggestions influencing product direction.
* Manages operational and communication impacts of planned changes, outages, and technology emergencies.
* Collaborate with key internal stakeholders to drive customer success and quality to provide long-term value for our customer base;
* Partner with Inovalon's cross functional teams to provide customer feedback, streamline processes and improve customer outcomes
* Engage directly with our customers to garner feedback and ensure quality of service;
* Build upon Inovalon's Support career framework to enhance the team's focus on personnel development;
* Maintains knowledge of technology and industry trends and processes and disseminates information to the Customer Support team.
* Maintains compliance with Inovalon's policies, procedures, and mission statement.
* Adheres to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures with respect to any aspect of the data handled or services rendered in the undertaking of the position.
* Fulfills those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.
Job Requirements:
* Minimum 8 years' experience in customer facing support roles
* Minimum 0-2 years leading customer-facing support teams with a commitment to providing superior customer experiences;
* Proven experience working in Support in a growing SaaS-based company;
* Dedicated cross-functional orientation and ability to build relationships with other leaders and teams;
* Creative problem-solving ability and forward-thinking mentality;
* Strong leadership and communication (verbal, written, and presentation) skills;
* Previous experience managing remote teams and ability to develop both in-office and virtual teams;
* Proven ability to execute strategic projects that enhance and support customer support excellence;
* Demonstrated working knowledge of budgets; and
* Experience driving innovation and continuous improvement programs.
Education:
* Bachelor's degree in business management or relevant field of study.
Physical Demands and Work Environment:
* Sedentary work (i.e. sitting for long periods of time);
* Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
* Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
* Subject to inside environmental conditions;
* Travel for this position will require business travel to other locations up to 25%.
Inovalon Offers a Competitive Salary and Benefits Package
In addition to the base compensation, this position may be eligible for performance-based incentives.
The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That's why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.
Base Compensation Range
$93,000-$110,000 USD
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
To review the legal requirements, including all labor law posters, please visit this link
To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link
$93k-110k yearly Auto-Apply 6d ago
Ballpark Kid Zone Staff
Game Day 3.7
Manager job in Clearwater, FL
The Kids Zone staff supervises and ensures the care, safety, and well-being of the children and guests during their time in the Kids Zone. The Kids Zone is made up of a playground and many different activities for our guests. Candidates must be willing to work event-based hours including nights, weekends, and holidays as the ballpark's schedule requires.
This position will be located on-site at the BayCare Ballpark in Clearwater, FL.
JOB DUTIES & RESPONSIBILITES:
Oversee the playground and its surroundings while monitoring the activities on the playground.
Be the liaison between the children and parents.
Be knowledgeable and prepared to implement emergency procedures.
Maintain a calm environment.
Maintain the cleanliness of the area that you are responsible for.
Understand and follow all policies.
SKILLS & QUALIFICATIONS:
Experience working with children.
Must be available to work a flexible schedule including nights, weekends, holidays.
Outstanding communication skills and a positive, outgoing, and energetic personality.
Must be reliable, punctual, and courteous with above average customer service skills.
Ability to work with others as well as independently and respond to situations quickly and professionally.
Must be able to adapt to changes in schedule/tasks.
Must be able to stand for a long period at a time.
The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
$63k-113k yearly est. Auto-Apply 32d ago
Assistant Manager, Merchandising - International Plaza
The Gap 4.4
Manager job in Tampa, FL
About Gap Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.
We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us.
About the Role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
What You'll Do
* Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
* Recruit, hire and develop highly productive Brand Associate and Expert teams.
* Own assigned area of responsibility.
* Implement action plans to maximize efficiencies and productivity.
* Perform Service Leader duties.
* Ensure consistent execution of standard operating procedures.
* Represent the brand and understand the competition and retail landscape.
* Promote community involvement.
* Leverage omni-channel to deliver a frictionless customer experience.
* Ensure all compliance standards are met.
Who You Are
* A current or former retail employee with 1-3 years of retail management experience.
* A high school graduate or equivalent.
* A good communicator with the ability to effectively interact with customers and your team to meet goals.
* Passionate about retail and thrive in a fastpaced environment.
* Driven by metrics to deliver results to meet business goals.
* Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
* Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
* Ability to travel as required.
Benefits at Gap
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
$53k-90k yearly est. 8d ago
District Manager
Popeyes
Manager job in Clearwater, FL
The District Manager is responsible for enthusiastically leading and motivating the restaurant management team and providing them with the tools, training and follow-up necessary to achieve maximum performance in each restaurant, to meet the highest levels of customer service and satisfaction and selling efforts. This position is accountable for maximizing positive customer experiences, sales, and profits within assigned restaurants.
Responsibilities:
Instructs, trains, coaches and develops Restaurant Manager's to become highly proficient with the ability to develop others.
Creates an environment that fosters trust, dignity and respect, initiative, accountability, open communication and teamwork.
Provides performance appraisals of Managers and assists with restaurant team performance reviews. Ensures that all
Company policies and procedures are followed and compliance with all State and Federal Laws.
Responsible for meeting customer service objective levels.
Responsible for monitoring daily, weekly operational statistics and reporting trends.
Responsible for maximizing on the overall sales and profits for 7 stores.
Qualifications
Strong leadership with the ability to train, guide coach, and develop employees.
Previous experience managing multiple restaurants.
The ability to work with a high degree of independence.
Strong analytical and decision-making abilities.
The ability to multi-task, prioritize and expedite job responsibilities and initiatives.
Strong communication skills with ability to motivate employees and obtain positive results.
Excellent written, verbal, math and presentation abilities.
Proven ability to drive customer satisfaction, financial performance and team building capabilities.
Ability to work flexible hours and travel.
Valid driver's license with reliable transportation
$71k-114k yearly est. 60d+ ago
Upmarket District Manager
Adpcareers
Manager job in Tampa, FL
ADP is hiring a Sales Representative, Major Accounts. Thanks for clicking! Let us tell you some more... * Are you restless, revved up, and ready to get things done? * Does nothing stop you from persevering until you get things right? * Is your desire to learn and grow insatiable?
* Most importantly, do you love people and thrive in a fast-paced, team environment? (Oh yes, we used the L word. It's that serious.)
Yes? We thought this could be a perfect match. Don't just take our word for it... read on and see for yourself!
First, let's tell you more about ADP. We believe great companies are built by great people -- and for them. Every day we strive to design a better way to work helping employees at organizations around the world to stay productive and achieve their potential. We're always designing for people, starting right here with our one-of-a-kind culture, and with people like you.
Designing a better way to work starts with our own sales teams. Every day, our extraordinary sales team gains client and prospect trust and establishes long-term partnerships. As a Sales Representative, Major Accounts, you'll secure new business for ADP as you identify and cultivate new business opportunities by driving strategic Human Capital Management initiatives within companies containing 50 -- 999 employees. You will independently manage full sales cycles, sell our entire suite of solutions (40+ products and services) to C-level executives, and accurately forecast and pipeline sales.
At ADP, you will be able to grow your own book of business while having the backing of sales leadership, continual award-winning sales training, advancement opportunities, and industry-leading compensation, benefits, luxurious incentive trips, and awards.
Does this sound like you?
* Fearless. Embraces opportunities and challenges the status quo.
* Go-Getter and Self-Starter. High-reaching and unstoppable. A can't-stop-won't-stop attitude and an urge to persevere until you get it right.
* Trusted Advisor. Lives integrity and delivers on promises...every time.
* Passionate Advocate. Strengthens relationships and builds advocacy while delivering measurable results.
WHAT YOU'LL DO: Responsibilities
Drive Our Business Forward
Work within a geographic territory to close sales, win business, and reach sales goals.
Turn Prospects into Loyal Clients and Raving Fans
Implement a top-down sales strategy targeting Presidents, CEOs, CFOs and Owners to build a network with C-level executives. Now that's what we call networking.
Deepen Relationships across the ADP Family
In addition to cloud-based HR solutions, strategically cross-sell with other ADP associates by putting the spotlight on ADP's shiny, new products and solutions. Wait... there's more!
Collaborate Daily
Serve as a trusted advisor to your clients. Develop and maintain relationships with other internal groups within the territory. #WorkSmarter
EXPERIENCE YOU'LL NEED: Required Qualifications
Associates or Bachelor's Degree 2+ years of quota carrying, outside business-to-business sales experience An impressive track record of closing sales, winning clients, and managing a territory, as well as stellar presentation skills
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Make your mark. We want you to challenge things and are open to fresh ideas. Stay ahead of the curve. An agile, fast-paced environment means plenty of opportunities to progress. Find meaning. Feel good as you do work that accelerates progress for employees in organizations all over the world. Become a certified smarty pants. Ongoing training and development opportunities for even the most insatiable learner. Be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones. Balance work and personal time like a boss. Resources and flexibility to more easily integrate your work and your life.Get paid to pay it forward. Company paid time off for volunteering for causes you care about.
If you've made it down this far, we have to ask: What are you waiting for? Apply now!
The average manager in Trinity, FL earns between $31,000 and $81,000 annually. This compares to the national average manager range of $37,000 to $92,000.