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Network technician jobs in Archdale, NC

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  • IT Support Specialist

    Citel USA

    Network technician job in Hillsborough, NC

    CITEL is hiring an experienced IT Support Specialist to lead IT operations at its new Hillsborough, NC facility. The role includes managing infrastructure, user support, and ERP/CRM systems. As part of the global IT team, the specialist will implement company-wide standards, deploy systems in new buildings, and help improve tools and processes. Key Responsibilities Infrastructure & Systems Administration Manage and maintain local IT infrastructure (servers, network devices, PCs, printers, A/V systems) Oversee installation, configuration, and updates of hardware and software Administer LAN/WAN, VPN, Wi-Fi, and ensure reliable connectivity Implement and monitor security tools (firewalls, antivirus, backups, patching) Document IT assets, procedures, and configurations Deploy infrastructure in new buildings, ensuring scalability and compliance with Group standards Propose technical improvements aligned with business needs User Support & Training Provide Level 1 & 2 support for Windows, mac OS, mobile devices, and productivity tools Handle onboarding/off boarding (accounts, devices, access rights) Train users on systems including ERP platforms and remote access tools Communicate technical concepts clearly to non-technical users Follow up to ensure resolution and satisfaction ERP & CRM Administration Serve as local contact for ERP/CRM support and administration Provide first-level support and coordinate with Group IT or external providers as needed Collect and relay user improvement requests Group IT Collaboration Apply and enforce group IT policies, standards, and security guidelines Participate in audits, compliance processes, and international projects Provide regular reporting and feedback to global group IT teams Cybersecurity & Compliance Define and implement local cybersecurity practices in line with Group policies Monitor threats and apply corrective actions Promote awareness of security practices among users Support global security reviews and audits Skills & Qualifications Technical Skills Strong background in IT infrastructure and systems administration Solid knowledge of networking (firewalls, switches, VPNs, VLANs) Experience with Microsoft 365, Windows OS, Google Workspace Familiarity with Active Directory, DNS/DHCP, and monitoring tools Experience with hardware troubleshooting and repair (PCs, laptops, printers, etc.) Experience with help desk ticketing systems and remote tools Hands-on experience deploying infrastructure in new facilities ERP experience preferred Soft Skills Demonstrates a strong customer focus while effectively engaging and motivating internal teams across functions. Able to present information in a concise, structured, and engaging manner, both in-person and virtually Self-motivated, organized, and proactive Able to manage priorities in a fast-paced environment Curious, creative, and solution-oriented Fluent in English; professional French is a plus Work on site at our NC facility required (no remote or hybrid work) Ability to travel internationally as needed Education & Experience Bachelor's or Master's in IT, Computer Science, or related field 3+ years of IT experience Understanding business functions (Production, Supply Chain, etc.) Knowledge of SQL, Java, or similar languages is a plus Why Join Us? Our new RTP facility represents the future of CITEL in the U.S. a growing team, high-tech manufacturing, and a culture rooted in collaboration and innovation. The Raleigh-Durham area offers access to world-class talent, strong infrastructure, affordable housing, and an unbeatable quality of life. Be part of a company that is protecting critical systems, supports clean energy, and growing with purpose. Benefits: Competitive salary and performance bonus Health, dental, and vision insurance 401(k) with company match Paid time off and company holidays Company paid life insurance Career development opportunities Equal Opportunity Employer CITEL considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, disability, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.
    $36k-62k yearly est. 3d ago
  • Desktop and Mobility Support

    Tata Consultancy Services 4.3company rating

    Network technician job in Concord, NC

    Must Have Technical/Functional Skills Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Roles & Responsibilities • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI • Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc. • Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks • Deployment of device drivers and windows patch updates • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices • Manage the Security compliance health status of end user workstations • Monitor security patching status and remedy deficiencies proactively • Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team • Adjust configuration options as required to resolve defects identified while performing corrective action on a device • Investigate desktop level incidents and identify root causes to be able to provide solutions. • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities • Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot • L2 Workstations operational support • Monitor and report on User experience. Report on Workstation image deployments and patch compliance metrics Salary Range: $60,000 $70,000 Year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
    $60k-70k yearly 4d ago
  • Global Services Tech Senior

    Ashley Furniture Industries 4.1company rating

    Network technician job in Advance, NC

    Global Tech Services Engineering Senior Build Your Career with Ashley Join The #1 Furniture Company-Join The #1 Furniture Brand Ashley Furniture Industries Inc. is the largest furniture manufacturer in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries. Our IT team combines a skilled workforce, implements the most advanced equipment available, and incredible desire to support one of the most agile manufacturing and distribution operations in the industry! Ready to grow? You've come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you'll learn from the best in the business. Apply today and find your home at Ashley! Title: Global Tech Services Engineering Senior Location: Onsite - Advance, NC What Will You Do? As a Global Tech Services Senior, you will serve as a technical expert individual contributor, directly executing and advancing our enterprise Global Tech Services management initiatives while collaborating with team members. This dynamic role requires deep technical expertise, focusing on implementing complex technical solutions and providing technical guidance to team members. You will work hands-on with complex systems, contributing significantly to code development, system architecture, and technical implementation while ensuring your work aligns with team objectives. Your hands-on responsibilities include developing PowerShell scripts, engineering deployment solutions, and implementing advanced configurations across our MECM infrastructure and MDM platforms. While coordinating with team members and stakeholders, you'll maintain a primary focus on technical execution, solution architecture, and complex problem-solving. The position emphasizes strong technical contributions, including code development, technical documentation, and direct execution of challenging projects. As a technical lead, you'll work extensively on operating system imaging, application packaging, and security implementations across multiple platforms (Windows, mac OS, Linux, iOS, Android). Your expertise in Microsoft Exchange, MECM, and various MDM solutions (Intune, Kanji, SOTI, Knox) will enable you to both execute complex technical solutions and provide guidance to team members. This role emphasizes maintaining advanced technical proficiency while sharing knowledge and promoting technical excellence through hands-on examples. Primary Responsibilities: Technical Leadership Contribute as a technical SME for MECM administration Execute strategic initiatives for the engineering team Implement continuous improvements for Global Tech Services Collaborate with vendors and stakeholders Technical Execution Configure and maintain MECM infrastructure, including system upgrades and migrations Execute comprehensive software deployment strategies through Software Center Develop application packaging, testing, and deployment processes Implement system security, compliance, and patch management Monitor and optimize system health and performance Support a Microsoft Exchange environment Develop and maintain cross-platform imaging solutions Software Deployment & Package Management Design and execute software deployment packages Configure and optimize Software Center functionality and user experience Implement packaging standards and quality control procedures Create and maintain Windows application packaging Develop PowerShell automation scripts Execute deployment configurations and schedules Implement testing protocols and validation procedures Operations & Security Implement security baselines and compliance standards Support disaster recovery and business continuity planning Create and maintain system documentation and standard operating procedures Monitor and report on system metrics and KPIs Execute device patching management Configure mobile device management solutions Technical Leadership Responsibilities: Microsoft Endpoint Configuration Manager (MECM/SCCM) enterprise administration Advanced Windows Server and Active Directory management Device Patching Management: Enterprise-wide patch deployment strategies Vulnerability assessment and remediation Compliance reporting and monitoring Update ring management Testing and validation procedures Operating System Image Development & Engineering: Windows OS platforms mac OS environments Linux distributions Android tablet configurations iOS device configurations Mobile Device Management (MDM) Solutions: Microsoft Intune Kanji SOTI MobiControl Apple Business Manager Samsung Knox Microsoft Exchange Administration: Server configuration and maintenance Security and compliance management Mail flow management User administration Hybrid deployment expertise Advanced Windows Application Packaging: Complex application packaging and testing Advanced PowerShell script development Custom deployment solutions Application compatibility testing Package troubleshooting and remediation What Do You Need? Bachelor's degree in Computer Science, Information Technology, or related field preferred 5+ years of hands-on IT operations experience Strong technical mentorship skills with proven experience guiding technical team members Knowledge of IT infrastructure, security protocols, and best practices Excellence in technical project execution and resource utilization Advanced analytical and problem-solving capabilities Outstanding communication and cross-functional collaboration skills Experience with IT service delivery and ITIL frameworks Demonstrated ability to lead by technical example and serve as a subject matter expert Track record of successful complex technical implementations and solutions delivery Ability to travel domestically as needed Flexibility to work extended hours when required Strong commitment to ethics, integrity, and trust
    $62k-79k yearly est. 2d ago
  • Sr. Lead Desktop Support Specialist in Winston Salem, NC (In person interview only)

    360 It Professionals 3.6company rating

    Network technician job in Winston-Salem, NC

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Customer Desktop Support candidate needed uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact Qualifications Skill (minimum 7 years of experience in each skill) Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installing and imaging new computers and loading of appropriate software for customers. Installing local and network printers and other peripherals and configuration of same. Migrating Data and user profiles. Documenting process and procedures related to technical field support activities. Additional Information Thanks and Regards, Karan Sharma 510-254-3300 ext. 150
    $71k-88k yearly est. 60d+ ago
  • IT Field Support Technician_Greensboro

    Gr8Ttek

    Network technician job in Greensboro, NC

    Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit
    $40k-68k yearly est. Auto-Apply 36d ago
  • IT Field Support Technician_Greensboro

    Gr8Ttek, LLC

    Network technician job in Greensboro, NC

    Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR t6xZgK4nBx
    $40k-68k yearly est. 7d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Network technician job in Greensboro, NC

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-38k yearly est. 12h ago
  • Community Support Technician Client Specific I - Winston Salem

    UMHS

    Network technician job in Winston-Salem, NC

    Community Support Technician needed to work with the Intellectual and Developmental Disabilities population. Technician will provide one on one assistance in the community, community networking. Monday - Thursday 4:00 pm - 9:00 pm Friday - 4:00 pm - 11:00 pm Two weekends a month (flexible which ones).Saturday 8 hours, Sunday 6 hours. Requirements: Reliable Transportation Valid Driver's License Benefits: Medical Insurance (full time only) Dental Insurance Vision Insurance Telehealth -On line Doctor (Teledoc) 401K with company match Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Visit us on the web at ************
    $44k-64k yearly est. 22d ago
  • ITS Technician

    Lumin8 Transportation Technologies LLC

    Network technician job in Burlington, NC

    JOB TITLE: ITS Technician DUTIES and RESPONSIBILITIES: Install, wire, integrate, and program the following - Poles, Cabinets, IVDS, Radar, CCTV Cameras, Encoders, Decoders, Field Switches, Lowering Devices, and all related hardware. Skilled in various task as listed above. Clean and prepare construction sites to eliminate possible hazards. Control traffic passing near, in, and around work zones. Measure, mark, and record openings and distances to lay out areas where construction work will be performed. Following the safety rules and regulations of the Company & OSHA regulations. Safe handling and use of all equipment assigned. Ability to understand installation manuals for all various types of equipment (CCTV, VDS, Field Switches, Encoders, Decoders, DMS) Good computer skills Ability to follow directions to complete various job tasks. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Determining the kind of tools and equipment needed to do a job, ability to operate equipment. Driver's license required. (Must be able to meet our insurance requirements.) Performs other related duties as assigned. EXPERIENCE, SKILLS and ABILITIES: Minimum 1 year experience in job related field. Ability to work strenuously outside in all types of weather. Ability to lift and carry up to 75 lbs. for short distances. Ability to work on uneven terrain. Ability to properly hear and understand or interpret verbal job site instructions and properly perform such instructions. Must possess and maintain valid driver's license. WORK ENVIRONMENT: Must be able to work in all weather conditions. Must be able to lift/move up to 50 pounds. Benefits: The following benefits are included on the first day of the month following your date of hire: Health, Dental, and Vision Insurance Basic Life Insurance & AD&D Health Care & Dependent Care Flexible Spending Account Short Term Disability - Long Term Disability 401(k) plan (with matching) Paid Vacation Paid Holidays Lumin8 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information. LGBTQIA, Veterans, and women friendly!
    $40k-69k yearly est. Auto-Apply 60d+ ago
  • Configuration & Deployment Technician 1

    Noregon Systems Inc. 3.5company rating

    Network technician job in Greensboro, NC

    The Configuration and Deployment Technician is a self-motivated, team-oriented individual that fulfils a key position within our company. The responsibilities of this position include operating system and software application installation and/or configuration on computers for both employee and customer use, with a focus on quality and efficiency. KEY RESPONSIBILITIES: * Diagnostic Tool Configuration * Ensure computer configurations and documentation of related data are accurate and complete, per customer requirements. * Configuring and deploying Windows Computers in a Work Group or Domain Environment. * Hardware preparation, including unboxing, installation of batteries and SIM cards, and scan-in of serialized hardware. * Installation and configuration of the operating system and a variety of diagnostic software applications. * Pairing proprietary and third-party vehicle adapters with computers and software applications. * Additionally, utilize remote access tools to configure computers at remote locations. * Contact third party software vendors to transfer or troubleshoot software license activation. * Engage or follow-up with other departments as needed to resolve issues. o Troubleshooting issues pertaining to hardware and software installation on computers to overcome conflict resolution for multiple software programs. o Active participation in all aspects of the Configuration and Deployment department as needed. To include Imaging Process, Configuration, Quality Analysis, Shipping, Tracking and Database Maintenance. * Product Deployment * Maintains high level of productivity. * Has the ability to update and maintain database records * Team Responsibilities * Maintain a good working relationship with other groups in the department and other departments throughout the company. * All other projects and duties as assigned. SUPERVISORY RESPONSIBILITIES: * This position has no supervisory responsibilities. WORK ENVIRONMENT: * This job operates in a professional office environment. The role routinely uses standard office equipment. EDUCATION/EXPERIENCE REQUIRED: * Working toward or having completed AS or BS degree in an IT-related field. * Desire to have a career in Information Technology. ADDITIONAL ELIGIBILITY REQUIREMENTS: * Detail oriented. * Excellent verbal and written communication skills. * Experience using MS Office and MS operating systems. PHYSICAL REQUIREMENTS: * This is largely a sedentary role; however, moving computer kits and hardware is regularly required. * Basic motor skills and manual dexterity for extensive computer usage are required. * Sitting for extended periods of time is required. * Talking, hearing and close vision abilities are required. * Standing, walking, reaching, kneeling, and crouching required. * Stress may occur with changing priorities, tight deadlines and long hours. * Ability to regularly lift 25 pounds. TRAVEL REQUIREMENTS: * 0% * This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
    $50k-65k yearly est. 37d ago
  • Mid-Level Service Desk Technician

    Occam Solutions

    Network technician job in Liberty, NC

    Occam Solutions is looking for a Mid Level Service Desk Technician, Ft. Bragg. The Mid-Level Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is proficient with industry standard desktop operating systems and office automation software suites. Must demonstrate excellent verbal and written communication skills. Special Operations Force experience is preferred (but not required). Will be required to work rotating shift schedules to include nights, weekends, and holidays. Specific Responsibilities: Service Desk Technicians (SDTs) must be able to clearly communicate via phone, portals and instant messaging with end users and technicians. These technicians must have experience troubleshooting core services (file, e-mail, print, web, portal and transport), and be able to mentor lower level technicians to become proficient within these areas. Must be able to present a professional, sharp and technically savvy image via verbal, written and in person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team. SDTs must be qualified to perform the following functions: · Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise. · May be required to provide VIP level support to USSOCOM executive level users and their staff. · Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone. · Document, track, resolve, and report on problems and work orders using Remedy Action Request database system. · Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world. · Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically. · Ability to install, maintain and troubleshoot server, network, system and application issues. · Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems. · Must have experience with Dameware, RDP and Terminal Services. · May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members. · Perform other duties as required. Minimum Required Qualifications: · Two Years relevant IT/Service Desk Experience · Must have DoD 8570 IAT Level I certification. · Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re certification. · Must possess current TS/SCI clearance. · Must be TS/SCI eligible. Preferred Qualifications: · DoD 8570 IAT Level II certification. · Special Operations Force experience.
    $36k-50k yearly est. 60d+ ago
  • IT Systems Support

    Reeb Millwork 4.6company rating

    Network technician job in Mocksville, NC

    Reeb is one of the largest distributors of custom Millwork products on the East Coast. The secret to Reeb's success is no secret at all, we simply work harder for our customers. We're not tied to shareholders and spreadsheets. We're a family owned business that has weathered the storms, both literally and figuratively, along with our partners for over 100 years, and we're stronger than ever. We understand the decisions owners in our industry face everyday and earn your business by stocking more products, offering shorter lead times, more options and better support. Reeb hires the best, and they go to work for you, everyday. When you need to reach us, there's always more than a single point of contact anytime of the day or year. Check us out at ************ Job Description POSITION SUMMARY This position is responsible for planning and maintaining the health of the company's information technology infrastructure, specifically related to personal computing. The position is responsible for ensuring that personal computing hardware and software are running smoothly and effectively in support of business operations and applications software. This position works closely with system administrators and takes direction on projects and duties from the IT Infrastructure Lead. Reviews analyzes, evaluates and maintains an organization's personal computing systems, which include: Desktop computers, laptop computers, and thin clients Office support equipment - printers and fax machines Mobile devices - handheld computers, tablet computers, barcode scanners, mobile printers, and mobile telephones Specialty equipment - label printers and in-vehicle computers Structures and maintains the IT Personal Computing service provisioned to all locations Establishes personal computing service levels that meet/exceed business requirements Manages personal computing infrastructure to achieve agreed service levels Manages and maintains the IT asset management system Provides and facilitates customer training of the personal computing features and functionality. Provide Level 2 Help Desk Support and desk-side assistance Insure Help Desk documentation is current and up to date Liaison between Reeb and outside service providers Ensure infrastructure service levels are agreed on with business leaders and consistently met - Provide monthly reports on success in meeting them, including identification of failures and what will be done to avoid them in the future Assists in the development and maintenance of personal computing keeping systems to current patch levels and proper anti-virus software Tests and evaluates personal computing systems to eliminate problems and make improvements. Administers and documents the lifecycle of personal computing equipment, including deployment, maintenance, and scheduled replacement Identifies and keeps critical personal computing spare parts on-site to minimize hardware outages Maintains documented up-to-date inventory of all personal computing hardware, and systems software Leads support or participate in projects which rely on or affect the personal computing system Follows company procurement policies and practices in obtaining favorable terms for personal computing products and services obtained from external vendors Ensures the security and protection of personal computing systems and equipment Participates in after-hours support as needed Qualifications Possess current knowledge of IT Personal Computing technologies, including Windows, Thin Client and Terminal Services technologies, Personal Productivity software, Personal Computing hardware, Ethernet and wireless local area networks, cellular phone systems, Mobile Computing, barcode symbologies 1-3 years' experience with Microsoft Windows and related experience with Personal Computing hardware, including setup, configuration, and patch management. Strong interpersonal skills, including ability to communicate effectively with colleagues at all levels, as well as external vendors Demonstrated ability to plan for and achieve desired results Additional Information All your information will be kept confidential according to EEO guidelines.
    $37k-52k yearly est. 12h ago
  • ITS Support Technician I

    Forsyth Technical Community College 2.7company rating

    Network technician job in Winston-Salem, NC

    The Technician I for ITS Support will provide college-wide computer systems operations and technical support. Support will include installing equipment; installing, moving, and repairing microcomputer hardware and software systems; and providing technical assistance and training when necessary. Minimum Qualifications Required: * Excellent interpersonal skills, with strong commitment to customer service. * Working knowledge of networks and PC hardware and software. * Ability to travel between campus sites. Preferred Qualifications Preferred: * Associate's Degree or higher in a related field OR Associate's Degree in an IT related field in progress Note: Degrees and hours must be from a college accredited by a United States Department of Education accepted accrediting agency such as SACSCOC. * A+ and/or Basic Microsoft certifications. * 2 or more years of directly related work experience. * Valid Driver's License with a driving record in good standing. Essential Duties ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Report to scheduled and assigned duty station on time in order to provide adequate coverage for Walk-In Support or Support Center Phone Queue. * Respond promptly to user inquiries, troubleshoot technical issues, and provide timely resolutions via various communication channels (phone, email, in-person). * Maintain and manage the helpdesk system, ensuring accurate and up-to-date documentation of user requests, incidents, and solutions. * Collaborate with cross-functional teams to analyze, diagnose, and resolve hardware, software, and network-related problems. * Assist in the deployment, configuration, and maintenance of computer systems, peripherals, and software applications. * Assist in projects such as converting to new hardware and software, moving equipment, network cabling, and classroom setup changes. * Assist in implementing instructional technology needs and goals. * Provide limited training in the use of new software or hardware. * Help create and update documentation of Help Desk processes as changes to systems occur. * Read technical journals or manuals and attend vendor seminars to learn about new computer hardware and software. LANGUAGE SKILLS: * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Ability to write reports, business correspondence, and procedure guides. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: * Ability to apply concepts of basic mathematics, algebra and number base systems. REASONING ABILITY: * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES: * General knowledge of Microsoft Office and Adobe Creative Cloud At Forsyth Tech, we cultivate a culture of belonging where every member - students, staff, and faculty - are valued, respected, accepted, and encouraged to use our true and authentic self and the voice of our unique characteristics and experiences. Physical Demands Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The employee will need to regularly operate and use computers, phones and other electronic equipment. * The employee will frequently communicate and must be able to exchange accurate information with others. * The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools. * The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds. * The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies. * Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Work Environment * Is occasionally exposed to risk of electrical shock, disinfecting chemicals, burns from hot surfaces such as internal batteries, and other environmental factors that are commonly found in the computer support environments * Encounters low to moderate exposure to toxic or caustic/hazardous materials * Encounters low to moderate noise levels in the work environment * Encounters risk of exposure to communicable diseases, blood exposure, or possible contact with blood and body fluids due to classroom and lab environment
    $32k-38k yearly est. 10d ago
  • Information Technology Engineer

    Monarch 4.4company rating

    Network technician job in Albemarle, NC

    Make a Difference in Someone's Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights:This Opportunity:The primary responsibility of the Information Technology Engineer is to provide IT assistance to agency staff members by fielding questions and resolving user problems as they occur.What You'll Do: • Assist with quality assurance of assets in inventory, deployed assets, and the procurement process for all agency IT equipment. • Assist in maintaining agency information technology assets to provide for optimum use of telecommunications and computer resources. • Provide training for agency staff members in the usage of computers and telecommunications systems as well as assisting with new equipment installations at a variety of sites and new office startups. • Work cooperatively with a team to analyze and maintain existing hardware and software capabilities as well as the installation and upgrade of operating systems and application software when needed. • Utilize best practices in troubleshooting a variety of hardware and/or software issues and perform "root cause analysis" in conjunction with users with varying technical knowledge. • Provide courteous and professional customer service while troubleshooting issues over the phone and resolve customer issues promptly. • Record all Information Technology support requests in the agency helpdesk ticket system and prioritize service request response. • Follow and maintain HIPAA standards for various levels of security and confidentiality. • Provide on-call support as assigned. • Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements. • Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific information technology areas. • Demonstrate knowledge of emergency procedures and assists in crisis situations. • Complete all other relevant responsibilities as assigned by the supervisor. • Drive and travel as required. Education We're Looking For:Associates: Information Technology, High School Diploma (Required) Certifications We're Looking For:Drivers License (Valid) - USAExperience We're Looking For:Computer Science Experience | 0-1 Years | Required Information Technology Experience | 0-1 Years | RequiredSchedule:Monday-Friday (8:00am-5:00pm) Target Weekly Hours:40Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact **************** or call **************. This in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.
    $89k-118k yearly est. Auto-Apply 1d ago
  • Network engineer

    Arete Technologies 4.5company rating

    Network technician job in Greensboro, NC

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Must Have Knowledge Experience on implementation, troubleshooting and managing "Cisco WLC , AP and Cisco Prime Infrastructure“. Troubleshooting knowledge on "Wireless LAN Controller and AP. Good knowledge on WLC ( Cisco 5500 series WLC) AP (3800,3700,3600) In-depth troubleshooting and problem analysis skills Self-motivated to take ownership of projects without much supervision Required Job Experience: § Assist customers in troubleshooting hardware/software related issues on various Wireless LAN Controller and AP § Should have implementation experience in Wireless LAN Controller and AP. § Joining APs to WLC § LWAPP and CAPWAP § Troubleshooting required area of routing and switching for Wireless deployment and troubleshooting § Good hands on experience on routing protocols and switching protocols § Proactively and continuously improving all aspects of the teams operation remit. § Responsible for Acting as a point of escalation for network issues (Event handling and incident resolution) § End to end ownership of customer service requests. Collaborates with all relevant stakeholders internal and external, and acts as focal point until the problem is resolved. Plan and Design WLAN Technologies Hide Details Knowledge on 802.11 standards and protocols Plan & design wireless solutions requirements • Translate customer requirements into services and design recommendations • Identify ambiguity and/or information gaps • Evaluate interoperability of proposed technologies against deployed IP network infrastructure & technologies • Select an appropriate deployment model • Regulatory domains and country codes RF planning, designing and validation • RF Design / Site survey • Architect indoor and outdoor RF deployments o Coverage o Throughput o Voice o Location o High Density / Very High Density • Construct an RF operational model that includes: o Radio resource management (Auto-RF, manual, hybrid, Flexible Radio Assignment, TPC and DCA) o Channel use (radar, non-WiFi interference, Dynamic Bandwidth Selection) o Power level, overlap o RF profiles • Validate implemented RF deployment Configure and Troubleshoot the Network Infrastructure Configure and troubleshoot wired infrastructure to support WLANs • VLANs • VTP • STP • Etherchannel Plan network infrastructure capacity Configure and troubleshoot network connectivity for: • WLAN clients • WLCs (appliance, virtual, and Mobility Express) • Lightweight APs • Autonomous APs Configure and troubleshoot PoE for APs Configure and troubleshoot multicast on the switching infrastructure Configure and troubleshoot wired security for APs • MAB • dot1X for APs Configure and troubleshoot the following to support wireless services • DNS • DHCPv4 / DHCPv6 • NTP, SNTP • SYSLOG • SNMP • CDP, LLDP • mDNS (including SDG) Configure and Troubleshoot an Autonomous Deployment Model Hide Details Configure and troubleshoot different modes and roles • WGB • Point to point & Point to multi-point bridge Configure and troubleshoot SSID/MBSSID Configure and troubleshoot security • L2 security policies • Association filters • Local radius • dot1X profiles Configure and troubleshoot radio settings Configure and Troubleshoot AireOS appliance, virtual, and Mobility Express controllers Hide Details Configure and troubleshoot secure management access and control plane • AAA • CPU ACLs • Management via wireless interface • Management via dynamic interface Configure and troubleshoot interfaces Configure and troubleshoot lightweight APs • dot1x • AP modes • AP authentication / AP authorization • Logging • Local AP CLI configuration • WLC based AP configuration Configure and troubleshoot high availability and redundancy • SSO • N+1, N+N Configure and troubleshoot wireless segmentation • RF profiles • AP groups • FlexConnect Configure and troubleshoot wireless security policies • WLANs • L2/L3 security • Rogue policies • Local EAP • Local profiling • ACLs • Certificates Configure and troubleshoot FlexConnect and Office Extend Configure and troubleshoot Mesh Implement RF management Configure and troubleshoot mobility • L2/L3 roaming • Multicast optimization • Mobility group scaling • Inter-release controller mobility • Mobility anchoring Configure and troubleshoot client roaming optimization • CCKM • Optimized Roaming • Band Select • Load Balancing • 802.11r/k/v Additional Information All your information will be kept confidential according to EEO guidelines.
    $65k-84k yearly est. 60d+ ago
  • Network Engineer

    Tata Consultancy Services 4.3company rating

    Network technician job in Liberty, NC

    Must Have Technical/Functional Skills: • Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues • With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service • Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe • Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements Roles & Responsibilities Network (LAN, WAN and Wireless) • Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification • Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic) • TCP/IP, DHCP, Subnetting, VLAN, POE • Experience with packet capturing example: Wire Shark • Network maintenance, support and refresh • Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Data Center (Server Room) Management • Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.) • Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc. • Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Server Management • Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair • DHCP, DNS, Print Server, File Shares, Microsoft SCCM • Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution • Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS • Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware • Knowledge of Server 2012/2016 Policy and Security Management Critical plant floor hardware support • Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.) • ANDON and PLC (Programmable Logical Controls) support knowledge • First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME's) • Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management • Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time • On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime Others Must Have Attributes for Level 3 • Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment • Ready to travel to other Toyota sites/locations within the US to support on a short basis. • Strong team worker with professional demeanor and strong ethics • Good written and oral communication skills are required • Experience with remote control tools and remote support (off-site) • Ongoing support of various Manufacturing computer systems • Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects • Change Management process • Associate or bachelor's degree in computer information systems, Computer Science or related field • TMMBC English 50%-100% Competence Nice To Have • Experience and/or knowledge of PLC's a plus. • Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition) • Knowledge of iGear, Kepware, or other machine data gathering tools • SQL Server database administration (backu ps, security, monitoring, etc.) • Manage storage and backup systems • Previous experience supporting a large corporate, manufacturing environment • Experience supporting and troubleshooting Business and Mission Critical applications • 3 to 5 years of experience performing Level 3 responsibilities • Knowledge of Cisco Voice over IP hardware/software/server operation/configuration • Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyze, resolve, respond to, and document end user inquiries. • Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. • Troubleshoot Operating System issue. Connection issues with LAN/WAN. • Update tickets with accurate and timely records of work performed, and resolution details • Maintain and contribute to a knowledge base. • Coordinate hardware warranty repair. • Perform inventory management activities as required in coordination with asset management and other corporate groups. • Escalate to 3rd party vendors when necessary • Responsible for raising and coordinating problem management issues • Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. • Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. • In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology. • Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories. • Receives instructions from certified technicians and project managers to troubleshoot advanced issues. • Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. • Primary responsibility to manage End User related incidents and requests. • Go to person for all plant IT related requests (Password resets, access etc. specific to plants). Base Salary Range: $70,000 - $80,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
    $70k-80k yearly 2d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Network technician job in Concord, NC

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-38k yearly est. 12h ago
  • Community Support Technician Client Specific II - Winston Salem

    UMHS

    Network technician job in Winston-Salem, NC

    Community Support Technician needed to work with the Intellectual and Developmental Disabilities population. Technician will provide one on one assistance with Community Living Support. Technician must have experience with autism. Monday - Friday - 4:00 pm - 8:00 pm Requirements: Reliable Transportation Valid Driver's License High School Diploma or equivalent Benefits: Medical Insurance (full time only) Dental Insurance Vision Insurance Telehealth -On line Doctor (Teledoc) 401K with company match Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Visit us on the web at ************
    $44k-64k yearly est. 22d ago
  • Urgent Opening for Desktop Support

    360 It Professionals 3.6company rating

    Network technician job in Winston-Salem, NC

    360 IT Professionals and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results. Job Description Installing and imaging new computers and loading of appropriate software for customers. Installing local and network printers and other peripherals and configuration of same. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Additional Information Thanks & Regards Preeti Joshi 510-254-3300 Ext 142 preeti@)360itpro.com
    $35k-42k yearly est. 60d+ ago
  • IT Systems Support

    Reeb Millwork 4.6company rating

    Network technician job in Mocksville, NC

    Reeb is one of the largest distributors of custom Millwork products on the East Coast. The secret to Reeb's success is no secret at all, we simply work harder for our customers. We're not tied to shareholders and spreadsheets. We're a family owned business that has weathered the storms, both literally and figuratively, along with our partners for over 100 years, and we're stronger than ever. We understand the decisions owners in our industry face everyday and earn your business by stocking more products, offering shorter lead times, more options and better support. Reeb hires the best, and they go to work for you, everyday. When you need to reach us, there's always more than a single point of contact anytime of the day or year. Check us out at ************ Job Description POSITION SUMMARY This position is responsible for planning and maintaining the health of the company's information technology infrastructure, specifically related to personal computing. The position is responsible for ensuring that personal computing hardware and software are running smoothly and effectively in support of business operations and applications software. This position works closely with system administrators and takes direction on projects and duties from the IT Infrastructure Lead. Reviews analyzes, evaluates and maintains an organization's personal computing systems, which include: Desktop computers, laptop computers, and thin clients Office support equipment - printers and fax machines Mobile devices - handheld computers, tablet computers, barcode scanners, mobile printers, and mobile telephones Specialty equipment - label printers and in-vehicle computers Structures and maintains the IT Personal Computing service provisioned to all locations Establishes personal computing service levels that meet/exceed business requirements Manages personal computing infrastructure to achieve agreed service levels Manages and maintains the IT asset management system Provides and facilitates customer training of the personal computing features and functionality. Provide Level 2 Help Desk Support and desk-side assistance Insure Help Desk documentation is current and up to date Liaison between Reeb and outside service providers Ensure infrastructure service levels are agreed on with business leaders and consistently met - Provide monthly reports on success in meeting them, including identification of failures and what will be done to avoid them in the future Assists in the development and maintenance of personal computing keeping systems to current patch levels and proper anti-virus software Tests and evaluates personal computing systems to eliminate problems and make improvements. Administers and documents the lifecycle of personal computing equipment, including deployment, maintenance, and scheduled replacement Identifies and keeps critical personal computing spare parts on-site to minimize hardware outages Maintains documented up-to-date inventory of all personal computing hardware, and systems software Leads support or participate in projects which rely on or affect the personal computing system Follows company procurement policies and practices in obtaining favorable terms for personal computing products and services obtained from external vendors Ensures the security and protection of personal computing systems and equipment Participates in after-hours support as needed Qualifications Possess current knowledge of IT Personal Computing technologies, including Windows, Thin Client and Terminal Services technologies, Personal Productivity software, Personal Computing hardware, Ethernet and wireless local area networks, cellular phone systems, Mobile Computing, barcode symbologies 1-3 years' experience with Microsoft Windows and related experience with Personal Computing hardware, including setup, configuration, and patch management. Strong interpersonal skills, including ability to communicate effectively with colleagues at all levels, as well as external vendors Demonstrated ability to plan for and achieve desired results Additional Information All your information will be kept confidential according to EEO guidelines.
    $37k-52k yearly est. 60d+ ago

Learn more about network technician jobs

How much does a network technician earn in Archdale, NC?

The average network technician in Archdale, NC earns between $48,000 and $89,000 annually. This compares to the national average network technician range of $51,000 to $92,000.

Average network technician salary in Archdale, NC

$65,000
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