End User Support Specialist
Network technician job in New York, NY
End User Computing (EUC) Engineer - New York, NY (Hybrid)
Hybrid Schedule: Onsite Tuesday-Thursday, remote Monday & Friday
Employment Type: Full-time
Compensation: $45-$60, based on experience
A leading global investment firm is seeking an enthusiastic EUC Engineer to join a high-performing technology team. This is an opportunity to work in an environment where technology is treated as a true strategic enabler. You'll be focused on elevating the end-user experience, optimizing systems, and partnering with stakeholders across the business to drive meaningful improvements.
What You'll Do
• Ensure end users receive exceptional technical support and a best-in-class experience.
• Serve as the first point of contact for business, technology, and client teams, identifying trends and resolving issues.
• Build a deep understanding of business requirements and how technology supports them.
• Manage helpdesk queues, hardware/software support, and physical inventory.
• Own and deliver longer-term technical projects with measurable impact.
• Collaborate with vendors to assess products, services, and opportunities for improvement.
• Help uplift skills across the team through mentoring and knowledge sharing.
• Proactively identify and implement improvements in automation, performance, and efficiency.
• Analyze events, contribute to incident management, and influence decisions that enhance reliability.
• Use system metrics to troubleshoot performance issues and develop new observability tools.
• Build strong relationships with end users and technology teams across the organization.
What We're Looking For
• A passion for continual improvement and a track record of identifying high-value enhancements.
• Strong technical credibility across the Microsoft/Windows technology stack.
• Deep experience supporting Windows OS, applications, networks, and system administration tools.
• Hands-on experience with Windows Server technologies (Group Policy, Active Directory, DNS, DHCP, File Sharing).
• Strong troubleshooting abilities across desktops, networks, telephony, mobile devices, and peripherals.
• Experience with Mobile Device Management platforms (Intune, AirWatch, Jamf, etc.).
• Background in automation or scripting (PowerShell, Python, etc.) and a mindset geared toward finding CLI solutions.
• Ability to lead or significantly contribute to major technical projects (e.g., migrations, upgrades).
• Clear, simple communication style with the ability to explain technical concepts in plain language.
• Collaborative, positive approach with the ability to build trust across teams and regions.
Japanese Bilingual IT User Support Specialist
Network technician job in New York, NY
IT User Support Specialist (Japanese Bilingual)
Work Style: Hybrid (Minimum 3 days/week in-office; additional in-office days as needed)
Division: Customer Support Division
Employment Type: Full-time | Exempt
Salary Range: $72,000 - $76,000 / year
Target Bonus: 6% (based on company, division, and individual performance)
Working Hours: Monday-Friday, 9:00 AM - 5:00 PM
Benefits: Medical, Dental, Vision Insurance, 401(k), PTO, and more
Experience Level: 1-3 years
About the Role
Provide technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware. Respond to support requests in person, by phone, or via email. Install, configure, modify, and repair computer hardware and software, and provide basic user training on computers and telecommunications systems.
Key Responsibilities
Serve as the first point of contact for IT-related inquiries via phone, email, or in person
Provide remote and onsite troubleshooting using diagnostic techniques
Install, configure, modify, and repair computer hardware and software
Identify issues, determine appropriate solutions, and guide users through problem resolution
Escalate unresolved issues to the appropriate next-level support teams
Record incidents, resolutions, and follow-ups in the ticketing system
Manage password resets and basic account support
Reimage PCs and replace or repair damaged hardware as needed
Prepare and maintain technical documentation, FAQs, and user guides
Train users on proper use of hardware, software, and IT systems
Share user feedback and suggest improvements to internal procedures
Required Skills & Qualifications
Bilingual: Fluent in English and business-level Japanese
1-3 years of experience in IT user support, help desk, or desktop support
Basic knowledge of computer hardware, operating systems, and common business applications
Strong communication and customer service skills
Ability to troubleshoot issues methodically and explain solutions clearly to non-technical users
Help Desk Technician Level 2 (ConnectWise / MSP)
Network technician job in New York, NY
Join one of the fastest-growing Managed IT Services Providers in the NYC/Northern NJ area. With over 16 years in business and consistent 25% growth over the past five years, this MSP has built a strong reputation for loyalty, innovation, and long-term client partnerships. Their dedicated security and SaaS divisions highlight a strong focus on cybersecurity, cloud, and modern infrastructure. As the team expands, they're seeking a Level 2 Help Desk Technician to provide on-site support from their Manhattan office and directly at client sites across the city.
This is a hands-on role where you'll be the face of the company for clients, balancing daily support with project work. It's a great fit for someone with MSP experience who thrives in fast-paced environments, enjoys client interaction, and wants to sharpen their skills across servers, networks, and cloud technologies.
What You'll Do
• Respond to client support requests via phone, email, and on-site visits
• Troubleshoot and resolve server, network, and application issues both remotely and in person
• Handle application deployments, system updates, and equipment maintenance
• Support server and network infrastructure, ensuring uptime and reliability
• Document solutions, procedures, and project work in the ticketing system
• Contribute to client projects and scheduled tasks as assigned
• Participate in after-hours on-call rotation and emergency response when needed
What You Bring
• 2-4 years of IT support experience in a MSP
• Strong troubleshooting skills across Windows, networking, and applications
• Excellent client-facing communication skills and professional presence
• A positive, team-oriented attitude with strong problem-solving abilities
Perks & Benefits
• 100% company-paid health insurance
• Dental and vision coverage
• Generous PTO policy
• $50/month phone reimbursement
• 401(k) with Safe Harbor Match
• Certification reimbursement and internal training programs
EUC technician/Site IT Support
Network technician job in Morris Plains, NJ
Must Have Technical/Functional Skills:
• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
Roles & Responsibilities:
• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
Base Salary Range: $50,000 - $65,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
System Administrator
Network technician job in New York, NY
NYC-Based Hedge Fund / Midtown Manhattan
Our client, an NYC based investment management firm, is seeking a System Administrator to join its in house technology team. The firm offers an outstanding suite of benefits, including profit sharing, fully paid health, dental and vision benefits, which all start day one of employment.
As a System Administrator, you will be a key part of the firm's internal IT organization and other internal stakeholders to provide both onsite and remote support, maintain system uptime, and contribute towards IT infrastructure projects and Information Security initiatives.
Core Responsibilities:
Provide day-to-day support for end users across Windows and Mac environments, troubleshooting desktop, laptop, and mobile device issues
Deploy and configure new workstations, manage software and application installations, and administer company devices using Microsoft Intune
Oversee employee onboarding and offboarding, including IT orientations, account provisioning, and hardware setup
Troubleshoot and support platforms such as Microsoft 365, SharePoint, Bloomberg, Adobe, Zoom, and Microsoft Teams
Maintain detailed documentation of IT Support tickets to support root cause analysis and ongoing issue resolution
Assist with research and initiatives related to information security, and support broader IT infrastructure and technology projects
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field preferred
5+ years of experience in IT support or system administration within a fast-paced professional environment (Financial Services Preferred, but not required)
Proficiency in Windows 10/11, Windows Server (2016/2019/2022)
Familiarity with Microsoft Intune, Azure, and PowerShell strongly preferred
Solid understanding of networking concepts and information security best practices
Excellent problem-solving skills, strong communication abilities, and a collaborative, team-oriented mindset
Highly organized with strong attention to detail and a commitment to providing high-quality user support
Linux Support Engineer
Network technician job in Morristown, NJ
*No C2C
*Must be a US Citizen or GC holder
About the Role
We are looking for a Support Engineer to take ownership of the operational and non-development workloads that our engineering team currently shares. This is a hands-on, varied role that includes system monitoring, basic networking tasks, small-scale infrastructure management (including a lightweight Nagios installation), and automation of routine processes.
DevOps/infrastructure capabilities.
What You'll Do
Systems Monitoring & Operational Support
Own and maintain our small Nagios monitoring environment and help expand/improve alerting over time.
Monitor systems, services, and basic metrics; respond to alerts and resolve or escalate issues.
Identify when systems deviate from normal patterns and react quickly and calmly.
Support day-to-day operational workflows across infrastructure and internal services.
Linux Administration & Automation
Act as a primary Linux sysadmin (Debian preferred, not required).
Perform routine maintenance, updates, configuration changes, and system checks.
Write scripts (Bash, Python) to automate repetitive tasks and streamline processes-focus on improving rather than just following runbooks.
Help manage core services such as DNS, NTP/PTP time sync, SSL certificates, logging, and authentication tools.
Networking & Vendor Coordination
Handle basic Cisco networking tasks-sufficient to communicate requirements to external network engineers and verify work completion.
Assist with troubleshooting connectivity issues (nothing heavy-duty; baseline knowledge is acceptable).
Tooling, Services & Infrastructure
Exposure or experience in any of the following is useful (not expected to have all):
NIS, DNS
Slurm
Nagios, Zabbix
GitLab
MySQL
You will not be expected to master everything on this list-it's a wishlist of tools you might touch or learn over time.
Documentation & Continuous Improvement
Maintain clear documentation, logs, and configuration details.
Identify recurring issues and assist in developing more robust or automated solutions.
Contribute to small infrastructure improvements and operational efficiency projects.
Ideal Candidate
We're looking for someone who is:
Smart, motivated, teachable, and eager to grow.
A natural problem-solver with good judgment.
Reliable and consistent in follow-through.
Calm under pressure and able to troubleshoot logically.
Comfortable with Linux system administration (Debian a plus).
Experienced with Bash/Python scripting and automation.
Familiar with basic Cisco networking concepts.
Interested in taking ownership of operational tasks and improving them.
Qualifications
Up to 5 years of experience in Linux administration, support engineering, or similar infrastructure/operations roles.
Strong hands-on experience with Linux and command-line tools.
Scripting experience in Bash, Python, or similar languages.
Basic networking fundamentals (routing, VLANs, DHCP, DNS, etc.).
Excellent communication and documentation skills.
Senior Network Architect
Network technician job in New York, NY
A client of Insight Global is looking for a Senior Network Architect to join their team. This opportunity is a 12 month contract (with possible multi year extensions), and fully onsite Monday through Friday 8:00am-5:00pm. This role can pay $80-100/hr (based on experience and education).
What You'll Do:
lead the design and implementation of next-generation IP-based media infrastructure for live production and broadcast operations
Must-Have:
Experience:
10+ years in network architecture/engineering, focused on IP-based media networks.
5+ years in senior roles within broadcast/live media, specializing in multicast workflows and deterministic routing.
Technical Expertise:
SMPTE ST 2110 and PTP synchronization (SMPTE 2059).
Design and maintenance of low-latency multicast IP networks for uncompressed media flows.
Arista Networks hardware and EOS automation, including CloudVision.
NetDevOps & Automation:
Infrastructure-as-Code pipelines and automation playbooks using Python, Ansible, Terraform, and Git.
Leadership & Collaboration:
Mentoring senior network engineers.
Cross-functional collaboration with technical teams.
Protocols & Performance:
Deep knowledge of QoS tuning, IGMPv3, PIM-SM, and NMOS IS-04/05.
Operational Excellence:
Skilled in high-pressure, real-time environments with precision and reliability.
Security & Optimization:
Strong background in network security (Palo Alto).
Expertise in traffic optimization and load balancing (F5 LTM/GTM).
IT Engineer
Network technician job in New York, NY
Samsung Ads focuses on enabling brands to connect with Samsung audiences across all devices. As an international company, Architects at Samsung work on big complex projects with stakeholders and teams located around the globe.
Our purpose is to deliver unparalleled results for our customers. Samsung Ads uniquely transforms the advertising landscape by using comprehensive data to build the world's most intelligent connected audience platform. We deliver on Samsung Electronics' 51-year commitment to excellence through smart, easy, effective advertising solutions to make advanced video advertising work.
What you will do
As an IT Engineer, you will play a crucial role in ensuring the technical stability and performance of our IT systems. You will collaborate closely with various departments within Samsung Ads to deliver reliable solutions that support business functions. This role provides the opportunity to contribute to strategic IT initiatives and ensure seamless integration across departments and teams.
You will work with a highly skilled team of engineers to design, implement, and maintain critical IT infrastructure and business systems. Your expertise will help ensure that we are equipped to meet our technical and business goals with efficient, scalable, and secure systems.
Key Responsibilities
Implement, maintain, and optimize IT infrastructure and systems that support business operations.
Collaborate with internal teams to understand requirements and provide technical solutions tailored to business needs.
Troubleshoot and resolve IT system issues in a timely manner, ensuring minimal disruption to operations.
Monitor the performance and health of IT systems and networks, ensuring they meet internal and external standards.
Contribute to the design and implementation of IT projects, from planning to execution.
Ensure the security, integrity, and privacy of business data and information systems.
Support the deployment of business applications, ensuring alignment with IT infrastructure.
Assist in developing technical documentation, guides, and policies for internal teams.
Continuously evaluate industry trends and propose new technologies and solutions to improve systems and efficiency.
Participate in system upgrades and migrations, ensuring smooth transitions and minimal downtime.
Required Skills And Experience
A strong understanding of computer hardware, systems, operating systems, networking, and automation.
Experience with IT infrastructure design, implementation, and management, including business systems and cloud technologies.
Hands-on experience troubleshooting IT systems and networks in a dynamic, fast-paced environment.
Strong knowledge of security protocols and best practices for ensuring system integrity and confidentiality.
Proficient in managing IT projects and collaborating with cross-functional teams.
Highly organized and able to manage multiple priorities and meet deadlines in a fast-moving environment.
Strong communication skills and the ability to convey technical concepts to non-technical stakeholders.
A solution-oriented approach to problem-solving with an eye for detail and efficiency.
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
Fluency in Korean is a plus.
If you're interested in joining a growing team building an outstanding, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!
Salary Range Pay Transparency: Compensation for this role, for candidates based in New York, NY is expected to be between Base range: $140,000 ~ $160,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
Desktop Support Technician - Contract (On-Site in the Bronx)
Network technician job in New York, NY
The Onsite IT Support Technician provides hands-on, day-to-day technical support for end users in a professional services / healthcare-adjacent environment. This role is designed for a junior-to-mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time.
This position serves as the primary onsite presence and works closely with remote support and backend engineering teams.
Core Responsibilities (Current Scope)
Provide in-person end-user support for workstations, laptops, and peripherals.
Troubleshoot and resolve common issues related to:
Windows OS
Microsoft 365 applications
Printers, scanners, and basic peripherals
Perform local application installs and removals, including:
Line-of-business applications
Updates and minor version changes
Execute Windows Updates and basic system maintenance tasks.
Assist with user onboarding and offboarding, including:
New device setup
Equipment swaps
Access validation
Perform basic troubleshooting of:
Network connectivity
Wi-Fi issues
Login and profile problems
Coordinate with remote support and escalate issues appropriately.
Document work performed and follow standard support procedures.
Growth & Learning Expectations
This role is expected to grow over time. As experience increases, responsibilities may expand to include:
Exposure to Intune-enrolled devices
Basic understanding of identity-related issues
Participation in larger deployments or refresh projects
Handling more complex tickets before escalation
Learning is expected; perfection is not.
Required Skills & Experience:
1-3 years of experience in an IT support or help desk role.
Comfortable working with Windows desktops and laptops.
Experience installing applications locally and performing basic system maintenance.
Basic understanding of:
User accounts
Permissions
Networking fundamentals
Strong customer service and communication skills.
Ability to work independently while knowing when to escalate.
Preferred (Nice-to-Have):
Prior onsite or desk-side support experience.
Familiarity with Microsoft 365 admin portals (basic level).
Exposure to Intune or device management tools (not required).
Linux Network Support Engineer - VoIP/SIP
Network technician job in Newark, NJ
Applicants must be U.S. citizens or permanent residents. Sponsorship is not available.
I'm looking for a talented Network Support Engineer with 5+ years of experience working on Linux systems (Red Hat or similar). This role is near Newark, NJ, and requires someone who thrives on solving complex technical issues while collaborating closely with engineering teams.
What You'll Do:
Troubleshoot day-to-day issues on production platforms.
Apply fixes and updates to systems.
Write MOPs (Method of Procedure) for changes to production environments.
Participate in meetings with customer engineering teams to discuss technical requirements and open issues.
Report bugs and gather/analyze logs and traces for development teams.
Attend maintenance windows to upgrade or patch production platforms.
Required Skills:
Strong Linux knowledge (Red Hat preferred)
Networking fundamentals
SIP knowledge
Ability to analyze Wireshark traces
Comfortable gathering and analyzing logs from Linux CLI
Strong communication skills
Proficiency with Office products
Nice-to-Have Skills:
Linux scripting
Basic PHP knowledge
Understanding of Diameter protocol
VMware vSphere experience
Basic Cisco IOS knowledge
Why This Role is Exciting:
You'll be working directly with customer engineering teams to solve real-world problems on production platforms. This is a hands-on role that combines Linux, networking, and SIP troubleshooting, offering a dynamic, collaborative environment for someone who enjoys tackling challenges and improving processes.
Work Authorization:
Applicants must have valid, independent authorization to work in the United States. This position does not offer, support, or accept any form of sponsorship-whether employer, third-party, future, contingent, transfer, or otherwise. Candidates must be able to work for any employer in the U.S. without current or future sponsorship of any kind. Work authorization will be verified, and misrepresentation will result in immediate removal from consideration
Information Technology Engineer
Network technician job in New York, NY
As an Onsite Support Technician with minimum of 2 to 3 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
iPhone Setup
Company Portal
Outlook
MS Teams
Sim Card
activation
Orders
Inventory Management
iPhone
SIM
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage assigned tickets and ensure that they are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision and repair of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related to security controls and compliance related tasks such as access reviews, controls verifications, facility inspections, among others
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in emergencies at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
Field Support Engineer
Network technician job in New York, NY
IDR is seeking a Field Support Engineer to join one of our top clients in New York City. This role is pivotal in supporting and maintaining speed and red-light enforcement systems across North America. As a Field Support Engineer, you will be the technical expert on the ground, ensuring systems are installed, calibrated, and functioning optimally. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Field Support Engineer:
Provide hands-on field support and diagnostics for system deployments, ensuring swift and professional resolution of incidents. Participate in the installation, testing, and calibration of road safety systems, collaborating with partners and local authorities. Deliver technical training and create clear documentation for partners, operators, and client field teams. Manage local spare parts and logistics to ensure high system availability and readiness. Coordinate with international engineering and R&D teams to escalate and resolve technical issues efficiently.
Required Skills for Field Support Engineer:
Over 10 years of experience in field service or technical support for electronic or industrial systems. Strong diagnostic and repair skills for complex systems, including electronics and IP networking. Proven ability to work autonomously in the field with minimal supervision. Excellent communication skills, capable of training and explaining technical concepts to non-technical users. Willingness to travel across North America and occasionally to France for training and workshops.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row
Information Technology Engineer
Network technician job in New York, NY
Mid-Level IT Engineer
Experience: 4+ years
Salary: $180,000-$250,000 all-in (flexible)
About the Role:
A growing finance firm is seeking a versatile Mid-Level IT Engineer to join their small, fast-paced technology team. This “jack-of-all-trades” role combines user support, desktop engineering, and IT infrastructure projects. The engineer will work closely with the internal application development team and may occasionally support infrastructure needs on the application side.
Responsibilities:
Provide end-to-end user support for VIPs, including troubleshooting, application support, and onboarding/offboarding.
Manage and maintain desktop environments using Intune, Autopilot, and related tools.
Plan, implement, and support IT infrastructure projects, including cloud and on-premises systems.
Handle all phases of technology projects: scoping, buy vs. build analysis, vendor research, POCs, vendor onboarding, implementation, deployment, and user training.
Collaborate closely with cross-functional teams to ensure technology solutions meet business needs.
Maintain documentation, dashboards, and reporting related to IT operations and projects.
Qualifications:
5+ years of experience in IT support, desktop engineering, or IT infrastructure projects.
Experience in fast-paced finance environments such as hedge funds or private equity preferred.
Comfortable interacting with executives and VIPs, with strong communication skills.
Proven ability to manage multiple projects with minimal guidance.
Technical Skills / Tools:
Azure / Office365
Intune / Autopilot
Netskope / Zscaler
Egnyte, iManage, or other SaaS DMS
Azure DevOps / Terraform
Cisco / Palo Alto networking equipment
Perks & Benefits:
Flexible salary structure within $180-$250k all-in.
Commuting fees covered.
Free breakfast and lunch onsite.
Hybrid flexibility: onsite 5 days/week with summer remote options.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Field Support Engineer
Network technician job in Paramus, NJ
Field Support Engineer / Nexthink Systems Analyst (Onsite)
Full-Time Employment with CLIENT
Work Type: 100% Onsite
A hybrid role combining Field Support Engineering with Nexthink Systems Analysis. The engineer will provide in-person technical support for end users and local hardware while configuring and analyzing the Nexthink Digital Experience platform to identify and solve IT issues proactively.
Key Responsibilities:
Field Support (50%):
• Provide onsite support for desktops, laptops, peripherals, and mobile devices.
• Perform break/fix repairs, imaging, device deployments, and refresh cycles.
• Troubleshoot OS, software, VPN, and network connectivity issues.
• Support printers, AV, conference rooms, and other onsite systems.
• Maintain accurate documentation and asset inventory.
Nexthink / Systems Analyst (50%):
• Configure Nexthink dashboards, alerts, and investigations.
• Analyse endpoint performance and user experience data.
• Identify trends and recommend proactive improvements.
• Create reports and automate monitoring insights where possible.
• Assist with incident correlation and digital experience optimization.
Required Skills:
• 3-5+ years of desktop / field support experience.
• Strong hands-on troubleshooting across Windows/mac OS.
• Experience with Nexthink (configuration, analysis, dashboards, or investigations).
• Familiarity with ServiceNow or similar ticketing tools.
• Excellent communication and customer service mindset.
• Ability to handle physical hardware tasks.
Preferred Qualifications:
• Nexthink certifications.
• PowerShell/Python scripting exposure.
• Enterprise or multi-site support experience.
Information Technology Support Engineer
Network technician job in Jersey City, NJ
Tasks and Responsibilities:
Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals)
Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra ID
Perform basic network troubleshooting, ie Wi-Fi and printer issues
Handle ticketing via ServiceNow, ensuring timely resolution and SLA compliance
Support onboarding and offboarding processes (devices, accounts, access rights)
Maintain and update user and administrative documentation
Support IT asset management (hardware lifecycle, procurement, inventory)
Identify and document recurring issues; suggest and implement process improvements
Coordinate with external suppliers and third-party vendors when necessary
Ensure smooth IT operations and support for local office infrastructure
Requirements:
4+ years of hands-on IT support experience in a corporate environment
Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online
Solid understanding of Windows operating systems, mobile device management, and IT peripherals
Experience with Azure AD / Entra ID management
Familiarity with ticketing systems (preferably ServiceNow) and IT asset management
Basic understanding of network fundamentals (LAN/Wi-Fi, printers, VPN)
ITIL knowledge or certification is a plus
Any Microsoft certifications are a strong advantage
Excellent organizational and problem-solving skills with attention to detail
Strong communication skills and the ability to assist users at all technical levels
Self-sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team
Lead Network Engineer
Network technician job in New York, NY
Lead Network Engineer | 160-175k Salary and a 20k-30k bonus.
In this role, you will be responsible for designing, implementing, and supporting secure, high-performance network environments across our organization. You will work closely with Systems, Cloud, and Security teams to ensure our network is reliable, scalable, and protected against emerging threats.
What's in it for you
Competitive salary + bonus
Hybrid working model
Opportunities for growth into architecture, cloud, or cybersecurity tracks
Strong engineering culture with continuous learning
Comprehensive benefits package
What You'll Do
Design, implement, and maintain LAN, WAN, WLAN, and SD-WAN infrastructures
Configure and manage routers, switches, firewalls, VPNs, and load balancers
Support and optimize network performance, monitoring tools, and traffic analysis
Troubleshoot complex network issues across Layer 1-7
Implement network security best practices, including segmentation, policy enforcement, and firewall rule management
Collaborate with cross-functional teams on infrastructure projects and migrations
Maintain documentation of network diagrams, configurations, and processes
Participate in on-call rotation for high-priority incidents and escalations
Evaluate new networking technologies and contribute to roadmap planning
What We're Looking For
3-7+ years of experience as a Network Engineer or similar role
Strong hands-on experience with Cisco, Fortinet, Palo Alto, or similar enterprise networking platforms
Proficiency with routing and switching protocols (BGP, OSPF, EIGRP, STP, VLAN, VXLAN)
Experience with firewalls, VPNs, IDS/IPS, and network access control solutions
Familiarity with cloud networking (Azure, AWS, or GCP) a plus
Experience with monitoring tools (SolarWinds, PRTG, Datadog, LogicMonitor, etc.)
Scripting or automation skills using Python, Ansible, or similar tools a plus
Strong documentation and communication skills
Relevant certifications preferred: CCNA, CCNP, Network+, CCIE
Click the button below to apply!
Network Engineer
Network technician job in Secaucus, NJ
We are seeking a motivated Network Engineer for our client who 3+ years of hands-on experience supporting and maintaining enterprise network environments. The ideal candidate has a solid foundation in networking fundamentals and practical experience with key security and infrastructure tools such as DLP Forcepoint, Cisco networking, Fortinet firewalls, HPE servers/storage, and Arctic Wolf MDR. This role will assist in day-to-day network operations, troubleshooting, and implementation of improvements across our infrastructure.
This is a contract-to-hire opportunity with one of Verinext's clients, onsite in Secaucus, NJ.
Requirements
Responsibilities
Support, maintain, and troubleshoot enterprise network systems including switches, routers, firewalls, and wireless infrastructure
Manage and monitor Cisco networking equipment, performing configuration changes and resolving connectivity issues
Administer and support Fortinet firewalls, including rule updates, VPN configuration, and security event analysis
Assist with deployment, configuration, and maintenance of HPE server and storage solutions
Work with DLP Forcepoint to ensure data loss prevention policies are properly configured, monitored, and tuned
Partner with the security team to monitor alerts and incidents via Arctic Wolf MDR, responding to potential threats and escalating as appropriate
Participate in network upgrades, new hardware rollouts, and ongoing optimization projects
Document network configurations, processes, and troubleshooting steps
Provide Tier 1-2 support for network-related tickets and escalate complex issues as needed
Ensure systems align with security, compliance, and best-practice standards
Required Skills & Experience
3+ years of hands-on experience in network administration or engineering
Strong working knowledge of Cisco networking (routing, switching, VLANs, ACLs, wireless)
Experience configuring and supporting Fortinet firewalls (FortiGate, VPN, security policies)
Practical experience with DLP Forcepoint for data protection and policy management
Exposure to HPE server and storage platforms (ProLiant, Nimble, etc.)
Familiarity with Arctic Wolf MDR monitoring and responding to security alerts
Solid understanding of TCP/IP, DNS, DHCP, subnetting, NAT, VPNs, and standard networking principles
Experience supporting Windows and/or Linux network environments
Strong troubleshooting skills and the ability to work efficiently in fast-paced environments
Excellent communication, documentation, and teamwork skills
Preferred (Nice-to-Have)
Relevant certifications such as CCNA, Network+, Fortinet NSE, or similar
Experience with virtualization technologies (VMware, Hyper-V)
Basic scripting or automation experience (PowerShell, Python)
Exposure to cloud networking (Azure, AWS)
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Network Engineer
Network technician job in Ridgewood, NJ
The Role
We are looking for a Network Engineer to join our IT team to handle the design, implementation, and maintenance of our internal and client-side network infrastructure. You will play a key role in ensuring the stability, security, and performance of our networks, enabling us to deliver exceptional service to our clients and support our internal operations effectively.
You should be comfortable with everything from troubleshooting network issues to supporting end-user systems, and contributing to network improvements within the company and on our deployed microgrids.
This role will report to our Senior Manager of IT and be based at our HQ in Ridgewood, NJ, with travel up to 20% of the time.
Key responsibilities will include:
Network Design & Implementation:
Plan, design, and implement network solutions for both internal use and client sites, utilizing routers, switches, firewalls, wireless access points, and other network devices.
Conduct on-site client assessments to understand their needs and develop tailored network architectures.
Ensure network designs meet performance, security, and scalability requirements, incorporating redundancy and future-proofing best practices.
Network Maintenance & Optimization:
Proactively monitor network performance, analyze metrics, and identify areas for improvement.
Perform regular maintenance and optimization of network devices and services to ensure reliability and maximize throughput.
Security & Compliance:
Implement and maintain network security best practices, including firewalls, VPNs, and intrusion detection/prevention systems.
Ensure the security of both internal and client systems, adhering to industry regulations.
Troubleshooting & Support:
Provide Tier 1/2/3 support for network-related issues, resolving escalated or complex problems remotely and on-site at client locations.
Respond to inbound support requests, collaborating with the help desk to address and resolve network incidents promptly.
Work with vendors and service providers to address outages and equipment failures effectively.
Documentation & Reporting:
Maintain comprehensive network diagrams, standard operating procedures (SOPs), and configuration records.
Generate reports on network health, capacity planning, and performance trends to support strategic decision-making.
Collaboration & Stakeholder Engagement:
Collaborate effectively with the Sr. IT Manager and team leads to align network strategies with business objectives.
Participate in cross-functional teams to evaluate and integrate new technologies, expanding and upgrading infrastructure as needed.
The Ideal Candidate
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
3+ years of hands-on experience in network engineering or a similar role.
Professional certifications (e.g., CCNA, CCNP) are strongly preferred.
In-depth knowledge of routing protocols (e.g., BGP, OSPF), switching technologies (VLANs, STP), and firewall configurations.
Familiarity with SCADA devices, FortiGate firewalls, and Teltonika modems is highly desirable.
Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG) and logging systems (SIEM solutions).
Familiarity with cloud networking environments (AWS, Azure, or GCP) is a plus.
Strong troubleshooting skills to diagnose and resolve network issues in both on-premise and client-site environments.
Excellent problem-solving and analytical abilities.
Strong communication and interpersonal skills to effectively interact with technical and non-technical stakeholders, including clients.
Detail-oriented with the ability to prioritize tasks, manage time efficiently, and meet deadlines.
Team player with a collaborative mindset and a customer-focused approach.
Willingness to travel to US-based client sites as necessary.
Ability to participate in an on-call rotation when required.
This is a great opportunity to have a long-term impact on a fast-paced, private equity-backed growth business. Some of the core virtues embraced by Scales' employees include:
Do the Right Thing
Act Like an Owner
Hustle
Demand Results
Go Together
Evolve or Disappear
We offer a competitive compensation package and a comprehensive benefits program including medical benefits, paid vacation and holidays, and 401K matching.
About Scale Microgrids
Scale is redefining resilience, with advanced microgrids that go beyond traditional backup power solutions to give businesses the power to adapt and thrive amid all of today's growing energy challenges. As a vertically-integrated provider of turnkey advanced microgrid systems, Scale combines project design, engineering, and execution expertise with microgrid-as-a-service financing to offer our customers systems that are optimized to deliver maximum value from day one while ensuring ultra-reliable operations and fast time-to-power.
Scale is backed by EQT, a firm with ~$250B in assets, bringing a depth of experience, resources, and capital that will enable Scale to continue pursuing our vision of powering the world with distributed energy. The investment enables Scale to own and operate billions of dollars in distributed generation assets. To learn more about Scale Microgrids, please visit ********************************
About EQT
EQT is a leading purpose-driven global investment organization with EUR 246 billion in total assets under management, divided into two business segments: Private Capital and Real Assets. EQT owns portfolio companies and assets in Europe, Asia Pacific, and the Americas and supports them in achieving sustainable growth, operational excellence, and market leadership. To learn more about EQT, please visit *********************
Scale strives to attract and retain a workforce that reflects the composition of our customer base and communities. We are committed to providing a work environment that provides everyone with equal access and opportunity to contribute and drive meaningful outcomes. We encourage applicants from all backgrounds to apply and will consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
NG911 Network Engineer
Network technician job in New York, NY
Contact Details:
1. Poonam Khandelwal
Email: poonam.khandelwal@peer-consulting.com
Cell: (732) 797-9766
Duration: 12 Months
Years of Experience: 15+ Years
Required Hours/Week: 35Hrs./Week
Job Description:
The NG911 Subject Matter Expert (SME) needed to continue the project work for the Class 1/2/3 and Call Handling upgrades of the Next Generation 9-1-1 emergency call system and provide expertise and technical knowledge during the configuration, and test phases.
Evaluate and recommend network architecture solutions based on performance, stability, availability, cost-efficiency, and development requirements needed to support new applications and the users in 9-1-1 call taking and dispatch environment.
Work with vendor(s) and project manager(s) to develop, review, and update network architecture standards related to the overall system architecture.
Collaborate with and advise colleagues on policies and procedures, and best practices for network infrastructure.
Develop and coordinate system lifecycle management with IT Services including developing or reviewing asset configuration and security for network system.
Manage the implementation and execution of the requirements management process, including elicitation and verification.
Mandatory Skills:
At least 12 years of hands-on experience at senior level as an audio/telephony systems SME.
Minimum 12 years of experience in a particular technical and/or business application, product, platform, methodology.
Network Design and Architecture:
Topology Design: Ability to design network topologies based on organizational requirements.
Scalability Planning: Designing networks that can scale with organizational growth.
Routing and Switching:
Routing Protocols: Proficiency in protocols such as OSPF, EIGRP, and BGP.
Switching Protocols: Knowledge of VLANs, STP, and other switching technologies.
TCP/IP Protocols:
Understanding of TCP/IP: In-depth knowledge of the TCP/IP protocol suite.
Subnetting and IP Addressing: Ability to design and implement IP addressing
Network Troubleshooting:
Diagnostic Tools: Utilizing tools like ping, traceroute, and network analyzers.
Problem Resolution: Efficiently identifying and resolving network issues.
Network Protocols and Standards:
Ethernet, VLANs, and STP: Deep understanding of Ethernet technologies.
IPv6 Implementation: Knowledge of IPv6 and its implementation.
Documentation and Reporting:
Network Documentation: Maintaining comprehensive network documentation.
Report Generation: Creating reports on network performance and incidents.
Desirable Skills and Experience:
Team Collaboration: Working effectively with cross-functional teams.
Client Communication: Communicating technical information to non-technical stakeholders.
Learning Agility: Willingness and ability to quickly learn new concepts and technologies.
Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
Azure Network Engineer
Network technician job in Mahwah, NJ
Title: Azure Network Engineer
Duration: FTE/Permanent
Salary: 120-140k
We are seeking an experienced Azure Network Engineer with strong expertise in Palo Alto Networks technologies to design, deploy, and manage secure, high-performing network infrastructure across a hybrid cloud environment. This role focuses on building and supporting a scalable Azure networking solution while ensuring seamless integration with Palo Alto firewalls and security services.
Key Responsibilities:
Design, implement, and maintain secure and resilient network architecture using Microsoft Azure networking service (VNets, NSGs, VPN Gateways, ExpressRoute, Azure Firewall, Load Balancers) and Palo Alto Network platform (NGFW, Panorama, Prisma Access, SD-WAN).
Configure and manage security policies, NAT rules, VPNs (IPSec/SSL), and advanced routing across cloud and on-prem environments.
Deploy and manage Azure network components including Application Gateway, Azure Front Door, Traffic Manager, and DDoS protection.
Develop and enforce Zero Trust and micro-segmentation strategies integrated with Azure Active Directory and role-based access controls.
Monitor and optimize network performance, connectivity, and security using Azure Monitor, Network Watcher, Azure Sentinel, and Palo Alto monitoring tools.
Troubleshoot complex network and security issues across a hybrid infrastructure and implement permanent resolutions.
Support migrations and connectivity between on-premises data centers and Azure cloud environments.
Maintain detailed network design documentation, operational procedures, and configuration standards.
Collaborate with infrastructure, security, and cloud engineering teams to ensure network reliability, scalability, and compliance with organizational standards.
Stay current with evolving Azure and Palo Alto technologies, continuously enhancing technical knowledge through training and certification.
Support internal lab environments for testing, validation, and proof-of-concept development.
Skills & Experience Requirements:
Minimum 4 years of hands-on experience in enterprise network engineering or cloud network administration.
Strong knowledge of Azure networking (VNets, NSGs, VPN Gateway, ExpressRoute, Load Balancers, Azure Firewall).
Expertise with Palo Alto Networks firewalls and related technologies (NGFW, Panorama, Prisma Access, SD-WAN).
Solid understanding of IP routing protocols (BGP, static routing, NAT) and tunneling/encryption protocols (SSL/TLS, IPSec, GRE).
Experience integrating Azure AD, MFA, and authentication technologies such as RADIUS and LDAP.
Proficiency in managing certificates, PKI, and secure communication channels.
Familiarity with infrastructure automation or scripting for network configuration (PowerShell, Terraform, or ARM templates preferred).
Excellent troubleshooting, analytical, and communication skills with the ability to work collaboratively across technical teams.
Experience with other security or networking platforms such as Fortinet, Check Point, or AWS networking is a plus.
Modern Palo Alto and Microsoft certifications required