Lead CIC Customer Support Manager - Technical Support
GE Vernova
Office manager job in Rochester, NY
SummaryWe are seeking an experienced and customer-focused Technical Support Manager (CIC) to lead and develop the North America Level 2 Technical Support team within GE Vernova's Grid Automation business. This leadership role oversees both Wireless and Optical technical support functions, ensuring exceptional post-sales service delivery across a growing portfolio of industrial networking, wireless, and fibre-optic communication systems used in mission-critical utility and infrastructure applications.
The successful candidate will build a cohesive team culture that blends technical depth with customer empathy, drive operational performance, and partner cross-functionally with Product Management, Quality, Engineering, and Regional Sales teams to improve responsiveness, reliability, and customer satisfaction.Job Description
Key Responsibilities
Leadership & Team Development
Lead and develop the CIC L2 Technical Support team (Wireless and Optical), fostering collaboration between the Rochester, Burnaby and Markham sites.
Coach, mentor, and grow technical specialists to enhance product knowledge, troubleshooting discipline, and professional communication.
Establish team goals aligned with regional and global service objectives, promoting ownership and accountability.
Conduct regular 1:1s, performance reviews, and knowledge-sharing sessions to sustain engagement and capability growth.
Operational & Technical Excellence
Oversee day-to-day case operations, ensuring SLA adherence, consistent quality, and proactive issue resolution.
Drive best-in-class case management practices, leveraging Salesforce (SFDC), Phone System/Voice analytics, and dashboard metrics.
Coordinate escalations with L3/L4 Engineering and Product Line teams to ensure thorough root-cause analysis and corrective actions.
Champion continuous improvement in tools, processes, and documentation, including knowledge base content and training assets.
Guide lab replication and validation activities to accelerate resolution of complex field issues.
Cross-Functional Collaboration
Serve as the primary interface between Technical Support, Product Line, and Engineering teams to surface field trends and systemic issues.
Collaborate with Product Management to influence new product introduction (NPI) readiness, technical documentation, and support enablement.
Partner with Quality and Commercial Operations to track and communicate customer experience metrics (CEI, CSAT, NPS).
Contribute to strategic initiatives improving case prioritization, workflow automation (GridBot, Salesforce integration), and regional standardization.
Customer Engagement & Escalations
Act as a senior escalation point for key customer cases in both Wireless and Optical domains.
Review and present case summaries, performance metrics, and root-cause findings to internal and external stakeholders.
Ensure timely and transparent communication to customers during critical or high-impact incidents.
Promote a strong Voice-of-Customer (VOC) culture, driving systemic changes based on feedback from utilities, partners, and OEM clients.
Required Qualifications
Bachelor's Degree in Electrical Engineering, Computer Engineering, or related technical discipline.
Minimum 5 years of experience in communications systems, networking, or substation automation, including technical support or field operations.
Proven leadership or supervisory experience within a technical or customer-facing support environment.
Strong understanding of wireless and optical communications technologies, including IP networking, LTE/5G, SONET/SDH, MPLS-TP, or Ethernet.
Experience managing distributed teams across multiple sites and remote resources or product lines.
Demonstrate ability to drive process improvement and deliver measurable performance outcomes.
Excellent interpersonal, communication, and organizational skills, with the ability to influence across functions and geographies.
Desired Characteristics
Familiarity with GE Lentronics and GE MDS (or comparable industrial networking and communications systems).
Working knowledge of Salesforce CRM and customer analytics/reporting tools.
Certifications such as CCNA, CCNP, or PMP are an asset.
Strong analytical mindset with the ability to balance technical problem-solving and customer satisfaction.
Adaptable to changing priorities and comfortable leading through ambiguity.
Passion for coaching and building high-performing, customer-centric technical teams.
Travel Requirement
Ability and willingness to travel up to 25% for customer meetings, training, and internal collaboration between Rochester and Markham locations.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
For candidates applying to a U.S. based position, the pay range for this position is between $78,800.00 and $131,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on November 20, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
$78.8k-131.2k yearly Auto-Apply 60d+ ago
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Dental Care Manager
Mosaic Health 4.0
Office manager job in Rochester, NY
As a member of the Mosaic Health care team, the Dental Care Manager aims to improve patient health outcomes and facilitate access to care.The Dental Care Manager will work collaboratively with Community Dentistry care team to provide coordination, referral support and assistance to gain access to dental services to address unmet dental health needs.
Essential Job Duties and Responsibilities:
Works as a member of a multidisciplinary treatment team and practices team-based care that is patient centered and holistic.
Acts as a patient advocate protecting privacy and confidentiality issues (HIPAA).
Enhances communication and collaborative relationships with Community Dentistry team members.
Emphasizes continuity of care, thus reducing or eliminating fragmentation, duplication, and gaps in treatment.
Refers patients to the Social Work Care team to assist in dental insurance enrollment and/ or to apply for financial assistance programs for which they may eligible, including Mosaic Health Sliding Fee Discount program, pharmacy assistance, payment plans, and hardship programs.
Supports patients to obtain transportation to healthcare appointments through Medical Answering Services (MAS) and or other contracted transportation vendors.
Maintains a comprehensive working knowledge of community resources and network services for target population.
Identifies opportunities for health promotion and dental disease prevention.
Maintains positive attitude and professional demeanor under all situations.
Ensures compliance with standards, laws and regulations of state and federal agencies or accrediting organizations in which Mosaic Health may elect to participate.
Documents all encounters into the Electronic Health Record (EHR) according to organizational policies and procedures.
Links/refers patient to resources/services; follows-up on those referrals and documents the progress in the patient EHR.
Participates in departmental meetings/staff meetings/ committees/conferences /retreats as assigned.
Educates the patient/parent or guardian to promote prevention and to assist them with reaching self-management goals
Emphasizes continuity of care and ensures all releases of information are signed in order to advocate for patient while protecting privacy and confidentiality issues.
Travel required as necessary.
Other duties as assigned.
$62k-89k yearly est. 60d+ ago
Office Manager
Rochester Prep Charter School 3.9
Office manager job in Rochester, NY
Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference!
At Uncommon, our OfficeManagers (OMs) play a central role on our School Operations Teams in ensuring that students, families, and staff have the information and resources they need to succeed. In our schools, we have three OfficeManagers: OfficeManager - Communications, OfficeManager - Data & Systems, and OfficeManager - Finance. All OfficeManagers coordinate day-to-day operations systems and routines that allow the school to run seamlessly.
Responsibilities of the OfficeManager - Communications include, but are not limited to, the execution of:
Serving as the primary contact for all of the school's constituents in person, over the phone, and via email.
Enrollment of new students and re-enrollment of current students
Daily student attendance and daily student operational systems
Maintaining up-to-date student information and student files
Planning and supporting logistics and set up for school events and activities as needed
Responsibilities of the OfficeManager - Data & Systems include, but are not limited to, the execution of:
Bill pay and accounting
Procurement and supply management for all student, staff, and event supplies
Maintaining accurate Student Information Systems for the school and local school system
Serving as the secondary contact for all of the school's constituents in person, over the phone, and via email.
Planning and supporting logistics and set up for school events and activities as needed
Responsibilities of the OfficeManager - Finance include, but are not limited to, the execution of the following for our largest K-8 campuses and High Schools:
Bill pay and accounting
Procurement and supply management for all student, staff, and event supplies
Planning and supporting logistics and set up for school events and activities as needed
Qualifications
Passionate commitment to the mission of Uncommon Schools
Ability to communicate effectively verbally and in writing while demonstrating strong interpersonal skills with teammates, teachers, students, families, and additional stakeholders.
Organized and able to maintain key systems such as attendance, vendor deliveries, student documentation and paperwork.
Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures.
Strong time management skills; ability to manage multiple tasks at the same time and meet tight deadlines.
Achieves accuracy and thoroughness when completing a task
1 to 3 years of teaching or school administrative office experience
Spanish-speaking skills strongly preferred to support effective communication with our students, families, and community members.
Additional Information
Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent.
Compensation
Compensation for this role is between$15.50 to $19.89 per hour. Most candidates who meet job description requirements will receive an offer of $15.50 - $16.65 per hour.
Starting pay is determined using various factors including but not limited to relevant professional development, education certifications, and tenure with Uncommon Schools.
Benefits
Generous paid time off inclusive of sick time, paid holidays, and 10 weeks of paid breaks (Spring, Winter, and Summer).
Extensive, best-in-class training and development
Comprehensive health, dental, and vision insurance plans + pre-tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA)
Financial Planning
403(b) retirement savings program + employer match
Paid leave of absence options (parental, medical, disability, etc.)
Mental health and counseling support + wellness benefits
*A detailed list of all benefits is located HERE.
At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture.
As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email *******************************.
$15.5-19.9 hourly 6d ago
Customer Experience Manager
Nabis
Office manager job in Rochester, NY
Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.
We're at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.
Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology and our ultimate goal is to become the largest distributor of cannabis products in the world.
Job Description
The Customer Experience Manager actively aligns the goals of our external partners with the Nabis Mission and day-to-day operation, while maintaining transparency with the internal organization. This role must maintain a sense of the big picture, along with a rigorous understanding of day-to-day operations/SOP's. They will actively monitor and participate in all external communications to Brands and constantly work with Operations Managers to improve and standardize communication. They will participate in Brands' first orders, meeting with all points of contact, and act as liaisons to all Nabis departments, facilitating introductions and ensuring overall white-glove services. They will train Brands to use the Nabis portal in the most efficient way to align with internal SOP's, while
obsessing over the customer.
They will ultimately give their 'green light' to let new Brands fly and continuously monitor touchpoints to ensure maintained consistency. They will flag any less-than-perfect situation, communicate solutions to the team, and will work to course-correct by quarterbacking situations. As an active day-to-day air traffic controller for the operation, this role must have professional and effective relationships with all operations members, must be involved in all irregular and escalated matters, and must work with colleagues and GM to flag operational gaps of ownership, take interim ownership, and actively work to close them by assigning ownership.
Responsibilities
Overall owner of external comms between external partners and Nabis, while maintaining positive tone of partnership in communications (both internally and externally) to strive for customer delight
Actively monitor all comms (Zendesk, Slack, Phone, etc) between partners and Nabis.
Ensure timely response and effective communication by directly responding and/or monitoring all communications
Hold local team accountable to communication metrics (ie response and resolution times)
Work closely with Ops Managers to keep them in the loop about non-copied comms (phone calls and texts) - establish SOP's to create visibility across all comms.
Serve as a secondary point of contact and closer for all handles.
Monitor active threads regularly for timely response and make sure no communications are left unattended.
Police archiving of all resolved threads in Zendesk, maintaining manageable inboxes
Serve as the primary point of contact on escalated situations, working with GM and Operations Managers to resolve.
Conduct Post-Mortems of escalated situations and write/assign SOP's for future instances.
Serve as primary handle owner when needed.
Work to constantly develop, improve, and standardize Nabis communication to all brands
Train team on communication with partners
CX Team ManagerManage, coach and develop CX associates, Sr. Associate and supervisor to perform all tasks accurately and efficiently while instilling a positive team culture and working environment
Be responsible for teams successes and losses, holding them accountable to established department KPIs and processes
Active Voice for Brands to local team and vice-versa with an emphasis on truly solving the problem for customers (rather than passing the ball)
Regularly update local operations on Brand developments and provide context on operational impacts.
Regularly evaluate operational pain points with Brands and guide Brands to mitigate
Brand Operational Onboarding
Seamlessly pickup onboarding process from Partnerships manager to facilitate a smooth transition to the CX team.
Provide white glove service for Brand's first orders
Guide Brands through order creation and overall Nabis process, introducing them to handles and respective managers along the way and ensuring they are using Nabis in a most efficient and effective way
Actively following up to offer guidance and solicit feedback from Brands
Owning the operation's seamless relationships with brands and stepping in when anything is less than perfect
Quarterbacking unprecedented partner requests and situations
Establish self as the point of contact for all escalated Brand/Retailer matters
Advise Operations Managers on solutions and take point where needed
Escalate to GM and Senior Leadership where needed.
Diligently handle sensitive situations, reach out to Brands in times of Nabis error, and actively work towards resolutions
Orchestrate and manage order changes - communicate with brands and internal team to make these inventory decisions quickly
Provide support to managers in resolving inbound inquiries
Perform post-mortems on escalated issues and author SOP's to handle at OPs Manager level
Connecting Departments and closing operational gaps
Write and Connect SOP's between all departments to eliminate operational and ownership gaps
Build relationships internally and foster collaboration / cooperation between departments
Identify accountability gaps or grey areas between departments and consult with GM on how to establish clear ownership.
Regularly evaluate responsibilities by department and work with GM to redraw lines of ownership where needed
Proactive Partner relationship development
Brand /Retailer insights - actively monitor brand sales v. how much product is incoming/ on shelves - initiate conversations with brands around returning product
Actively monitor and track fees, comps and special accommodations
Work with Senior Account Executive to understand terms of contracts and flag where not being met
Serve as floating backup manager Provide quotes and coordination for p2p's, one-off requests, and new business
Qualifications
Broad and detailed understanding of the operation with strong internal and external relationships
Strong communication skills - timely communication across all platforms (phone, Zendesk, Slack) and ability to determine most effective kind per situation
Problem-solving skills and sense of ownership and leadership
Detailed understanding of the Cannabis Industry and all aspects of distribution
Data and bottom-line driven decision making
Ability to communicate between departments with humility and understanding
Experience with de-escalation and client retention
Must be at least 21 years of age
Required Skills
Great verbal and written communication
2+ years of customer service experience
Keen awareness and understanding
Low ego
Willingness to learn new softwares and platforms
Adaptability
Ability to mulit-task and take on more than one project at a time
WHY YOU'LL LOVE WORKING AT NABIS
Be part of the fastest-growing cannabis startup in the U.S.
Fully remote, high-impact, high-ownership engineering role
Compensation starting at $80,000 base salary + bonus along with medical, dental, vision and 401k
Flexibility and autonomy to drive your work
Join a diverse, inclusive team passionate about technology and cannabis
Nabis is an Equal Opportunity Employer
*Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.*
$80k yearly Auto-Apply 11d ago
Sr Corporate Admin Office Mgr
Global Channel Management
Office manager job in Rochester, NY
Sr Corporate Admin Assistant needs 8+ years of officemanagement or administrative experience
Sr Corporate Admin Assistant requires:
Experience planning meetings both large and small.
Experience with Microsoft Office Applications (Word, PowerPoint, Outlook, Excel)
Officemanager experience within a corporate setting
Previous experience supporting senior leaders
Oniste
Sr Corporate Admin Assistant duties:
Provide administrative support to R&D leadership
Serve as key R&D point of contact for other departments and stakeholders
Communicate with external partners, senior leaders and department employees communicate verbally or in writing with a high level of confidentiality.
Manage complex travel plans, visas, passports, calendar, scheduling and subsequent expense reports with multiple currencies.
Facilitate and help visitors with travel / hotel arrangements
Provide meeting coordination support including catering for small and large meetings
Order and maintain office supplies, equipment and manage expense reporting
Place purchase orders in support of R&D team in Ariba.
Receive invoices for processing by Accounts Payable
$39k-60k yearly est. 60d+ ago
Office Manager
Northeast Solutions Corp
Office manager job in Rochester, NY
Summary: To ensure the smooth and efficient operation of the office by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
Oversees all financial aspects of the organization to include accounts payable, accounts receivable and general ledger.
Prepares and processes payroll to include updating records as needed.
Acts as benefits administrator to include completing paperwork and processing updates as needed.
Establishes, implements and updates company policies, procedures and employee handbook.
Inventories and orders office supplies as needed.
Arranges for equipment repairs as needed.
Oversees details of office meetings to include preparing minutes in a timely manner.
Prepares correspondence and office memos in an efficient manner.
Attends seminars, conferences and all meetings as directed.
Performs other related duties as assigned.
Supervisory Responsibilities:
Develops and maintains an effective organization through the selection, training, compensation, motivation, termination and review of assigned employees.
Develops and maintains a program for sound employee relations.
$44k-68k yearly est. 60d+ ago
School Office Manager (2026-2027)
Brick Networks
Office manager job in Rochester, NY
Job DescriptionOUR MISSION The BRICK Education Network (BEN) mission is to relentlessly knock down all barriers to students' academic success. Our innovative model aligns an individualized excellent education with the necessary family supports to make sure each and every child can succeed. It's our vision that each and every child will have an unimpeded path to unlocking their limitless potential. To learn more about BRICK, please visit ************************** Benefits
Joining the BRICK Education Network is a great opportunity to be part of an exciting entrepreneurial organization. BEN's unique approach to transforming public education puts successful students and world-class schools at the center of vibrant communities. Powered by diverse leaders and a commitment to fighting the status quo, BRICK is building resilient, intelligent, creative kids by equipping them with a high-quality, nurturing education and thriving, engaged families to support their success from cradle to career.
Overview The OfficeManager works directly with the Director of Operations (DOO) to maintain effective operations within the school. The OfficeManager serves and maintains strong relationships with the school community - both internally and externally. Managed by the DOO, the officemanager plays a primary role in coordinating the school administrative systems and routines that allow the school to run on a daily basis including: financial management through placing orders and processing invoices, managing student enrollment, serving as the primary caretaker of student information, and maintaining school inventory systems. Additionally, the OfficeManager functions as the primary contact for all of the school's constituents. In this role, the OfficeManager must be able to communicate effectively with students, teachers, families, trustees, donors, and visitors.Responsibilities
1-3 years of teaching or administrative office experience (preferred);
Detailed-oriented, strong follow-through skills;
Demonstrated ability to manage cash and cash intake;
Demonstrated ability to create and maintain student records;
Ability to take initiative, prioritize tasks, and work independently;
Excellent communication skills, both verbal and written;
Excellent computer skills, including Microsoft Office, Word, Excel and Access;
Displays maturity and ability to work independently;
Demonstrated flexibility, maturity and ability to juggle competing priorities;
Communicates well with others and demonstrates strong interpersonal skills with students, parents, colleagues and community members;
Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures;
Prior experience working in schools and/or urban communities is preferred;
Flexibility and a sense of humor;
Enjoys working with children of all ages; and
Associate's degree required, Bachelors preferred.
Salary, Goals and Employment Period
Bachelor's Degree from an accredited college or university OR Two (2) years of systems and operations experience
Full Time
Fringe Benefits: Health, Dental, Vision
NJ Pension system (retirement)
BRICK is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. BRICK promotes affirmative action for minorities, women, disabled persons, and veterans.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$44k-68k yearly est. 7d ago
School Office Manager (2026-2027)
Brick Education Network
Office manager job in Rochester, NY
OUR MISSION The BRICK Education Network (BEN) mission is to relentlessly knock down all barriers to students' academic success. Our innovative model aligns an individualized excellent education with the necessary family supports to make sure each and every child can succeed. It's our vision that each and every child will have an unimpeded path to unlocking their limitless potential.
To learn more about BRICK, please visit **************************
Benefits
Joining the BRICK Education Network is a great opportunity to be part of an exciting entrepreneurial organization. BEN's unique approach to transforming public education puts successful students and world-class schools at the center of vibrant communities. Powered by diverse leaders and a commitment to fighting the status quo, BRICK is building resilient, intelligent, creative kids by equipping them with a high-quality, nurturing education and thriving, engaged families to support their success from cradle to career.
Overview
The OfficeManager works directly with the Director of Operations (DOO) to maintain effective operations within the school. The OfficeManager serves and maintains strong relationships with the school community - both internally and externally.
Managed by the DOO, the officemanager plays a primary role in coordinating the school administrative systems and routines that allow the school to run on a daily basis including: financial management through placing orders and processing invoices, managing student enrollment, serving as the primary caretaker of student information, and maintaining school inventory systems. Additionally, the OfficeManager functions as the primary contact for all of the school's constituents. In this role, the OfficeManager must be able to communicate effectively with students, teachers, families, trustees, donors, and visitors.
Responsibilities
* 1-3 years of teaching or administrative office experience (preferred);
* Detailed-oriented, strong follow-through skills;
* Demonstrated ability to manage cash and cash intake;
* Demonstrated ability to create and maintain student records;
* Ability to take initiative, prioritize tasks, and work independently;
* Excellent communication skills, both verbal and written;
* Excellent computer skills, including Microsoft Office, Word, Excel and Access;
* Displays maturity and ability to work independently;
* Demonstrated flexibility, maturity and ability to juggle competing priorities;
* Communicates well with others and demonstrates strong interpersonal skills with students, parents, colleagues and community members;
* Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures;
* Prior experience working in schools and/or urban communities is preferred;
* Flexibility and a sense of humor;
* Enjoys working with children of all ages; and
* Associate's degree required, Bachelors preferred.
Salary, Goals and Employment Period
* Bachelor's Degree from an accredited college or university OR Two (2) years of systems and operations experience
* Full Time
* Fringe Benefits: Health, Dental, Vision
* NJ Pension system (retirement)
$40,000 - $60,000 a year
BRICK is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. BRICK promotes affirmative action for minorities, women, disabled persons, and veterans.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$40k-60k yearly 37d ago
Front Office Manager- Microtel Newark
Indus Group 4.0
Office manager job in Newark, NY
Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.
Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin' Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.
Reports To: Assistant General Manager or General Manager
Summary
Manage the work activities of all Front Office associates by performing the following duties.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
Ensure proper cash and key control procedures are followed.
Answer inquiries pertaining to hotel policies and services.
Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
Perform Front Desk duties as needed.
Exceed Guest expectations by providing exemplary service
Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
Ensure all brand standards and initiatives are implemented and followed.
Perform a variety of administrative tasks including, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry.
Maintain up to date records and files.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Ensure the cleanliness of the Front office, lobby and surrounding areas.
Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.
Supervisory Responsibilities
Directly supervises associates in the Front Office Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Follow policies and procedures; Support organization's goals and values.
Demonstrate knowledge of EEO policy; Promote a harassment-free environment.
Work within approved budget; Conserve organizational resources.
Observe and enforce safety and security procedures; Determine appropriate action beyond guidelines; Report potentially unsafe conditions; Use equipment and materials properly.
Demonstrate accuracy and thoroughness; attention to detail; Look for ways to improve and promote quality; Accept and apply feedback to improve performance; Monitor own work to ensure quality.
Speak clearly and persuasively in positive or negative situations; Respond well to questions; Participate in meetings.
Write clearly and informatively; Present numerical data effectively; Read and interpret written information.
Be at work/meetings consistently and on time; Ensure work responsibilities are covered when absent; Complete work on time or notify appropriate person with an alternate plan.
Treat people with respect; Inspire the trust of others; Work with integrity and ethics.
Approach others in a tactful manner; React well under pressure; Accept responsibility for own actions; Follow through on commitments.
Exhibit confidence in self and others; Inspire and motivate others to perform well; Effectively influence actions and opinions of others; Give appropriate recognition to others.
Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting and get clarification; Keep emotions under control; Remain open to others' ideas and try new things. Build commitment and overcome resistance.
Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
Set and achieve challenging goals; Demonstrate persistence and overcome obstacles.
Develop strategic project/implementation plans; Communicate changes and progress; Complete projects on time and budget; Manage project team activities.
Prioritize and plan work activities; Manage competing demands; Use time efficiently; Meet or exceed productivity standards. Organize or schedule other people and their tasks; Develop realistic action plans. Determine work flow and procedures.
Delegate work assignments; Match the responsibility to the person; Give authority to work independently; Set expectations and monitor delegated activities. Provide vision and inspiration to peers and subordinates.
Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Contribute to building a positive team spirit; Build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
Identify and resolve problems in a timely manner; Develop alternative/creative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions; Understand business implications of decisions.
Include staff in planning, decision-making, facilitating and process improvement; Take responsibility for subordinates' activities; Make self available to staff; Provide regular performance feedback; Develop subordinates' skills and encourage growth; Apply customer feedback (internal and external).
Assess own strengths and weaknesses; Pursue training and development opportunities; Strive to continuously build knowledge and skills; Share expertise with others; Ask for and offer help when needed.
Adapt to changes in the work environment;; Change approach or method to best fit the situation; Prepare and support those affected by change
Requirements
Education and/or Experience
One to three years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should have basic computer knowledge including Outlook email; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:
Move, transport, put, install, remove, replace, position, place, transfer
Ascend, descend, traverse
Move about or to, position self
Detect, diagnose, operate, adjust, attach, position, set up, handle, tend to, activate, apply, measure, use, modify, input, write, compile, retrieve, make, construct, create, collect, inspect, prepare, serve
Communicate, converse, discern, convey, discuss
Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment
While performing the duties of this Job, the associate is occasionally exposed to outside weather conditions, dust and chemicals. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.
Acknowledgement
This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).
Salary Description $19-$21 per hour
$19-21 hourly 60d+ ago
Behavioral Health Office Manager
Opiny
Office manager job in Richmond, NY
OfficeManager- FT
Outreach is a non-profit organization that helps people address the issues stemming from substance use and behavioral health disorders by providing the highest quality, life-changing treatment, training, and tools to build healthy lives. Our mission is to inspire individuals and families to achieve a life of unlimited potential by developing and delivering the highest quality evidence-based behavioral health services and training. For more information, please visit ************* .
The Behavioral Health OfficeManager position has a significant role in the Outreach Development Corporation team. If you have the innate gift of helping others, this position is the right fit for you.
The Behavioral Health OfficeManager reports to the Program Director to ensure the outpatient department's overall front-office activities and facilities run smoothly. Frequently functions as first contact between the Agency, potential clients, and community neighbors and endeavors to project a welcoming and non-threatening reception in these contacts and provide an appropriate referral for potential clients.
What You will do:
Accurate collection and tracking of information related to the client's/family's financial information, participation and/or qualification for Medicaid benefits and/or other insurance, and, overall, for ensuring that the agency maximizes third party revenue utilizing a realistic and fair fee structure that considers the individual's ability to pay.
The qualifications for this position are:
Minimum of BA/ BS Diploma.
Strong organizational skills with the ability to multitask to ensure that all administrative functions are completed promptly and efficiently.
Computer literate.
Supervisory experience a plus.
Strong customer service skills.
Bilingual (Spanish / Polish) is a plus.
Medicaid knowledge or insurance billing a plus.
Additional role functions are:
Provide information regarding services, conducted phone screenings, and recorded information in the intake book. Interacting with referral sources, clients, and staff in a professional, ethical, and caring manner.
Answer/screen incoming phone calls; welcomed and screened visitors; maintained reception area appearance; maintained knowledge of staff schedules.
Conduct pre-intake telephone screening, scheduling intake appointments, and recording relevant intake information in the intake log.
Collect client fees, issue receipts, and record information on the computer. Collecting all Medicaid client cards daily and swiping cards using the Medicaid machine.
Reporting any benefit denials to appropriate staff.
Maintaining an efficient and understandable filing system for administrative and clinical records; updating the filing system periodically. Ensuring charts are well organized.
Maintaining a supply of forms and pre-arranged intake folders. Disassembling charts of discharged clients and files appropriately.
Input all daily client activity and client demographic information into the computer.
Monitor the following internal records: Caseload updates, clinic appointment books, toxicology client roster, etc.
Scheduling medical, psychiatric, and intake appointments for clients as needed.
Assisting in safeguarding clients' confidentiality following pertinent regulations, which include HIPAA and CFR42, Part 2.
Assisting in the maintenance and order of office and toxicology supplies.
Assisted in the maintenance of the physical plant; reported needed repairs promptly; responded appropriately to emergencies; utilized appropriate agency resources in seeking to improve physical plant function and safety.
Ensuring the accuracy of data collection by printing out service activity reports and comparing them to information input into the Avatar system by the support staff.
Ensuring the accuracy of client chart filing by conducting weekly spot audits of client charts.
Ensuring that the reimbursement specialist accurately input client insurance information into the IMA system.
Providing information regarding services, conducting phone screening, and recording information in the intake books. Scheduling medical, psychiatric, and intake appointments as needed.
Assisting in the maintenance of the physical plant: reports needed repairs on time; responds appropriately to emergencies; and maintains office supply inventory.
Collecting client fees, issuing receipts, and recording information on the computer. Verifying Medicaid and other medical insurance eligibility. Report any benefit denials to the billing department. Overseeing petty cash, including disbursements and reconciliation.
Assisting in safeguarding clients' Protected Health Information (PHI) to comply with Health Insurance Portability and Accountability Act (HIPAA) regs.
Assisting the Program Director as needed, including typing correspondence, reports, memos, proofreading, and editing.
Overseeing the distribution of Metrocards and preparation of monthly reconciliation, which is given to the Bookkeeping Dept.
Attending and actively participating in weekly supervisor's meetings to ensure that all support staff-related issues are addressed.
Maintaining positive working relationships with the unit director and participating in Agency committees, as assigned, and any other assignments as requested by the Director of Outpatient Services.
Position Status
This is a full-time, nonexempt position. The Work Schedule for this position is 35 hours a week. 9 am - 5 pm or 10 am - 6 pm, Monday - Friday.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
$44k-69k yearly est. Auto-Apply 20d ago
Office Manager
Uncommon Schools
Office manager job in Rochester, NY
Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference!
At Uncommon, our OfficeManagers (OMs) play a central role on our School Operations Teams in ensuring that students, families, and staff have the information and resources they need to succeed. In our schools, we have three OfficeManagers: OfficeManager - Communications, OfficeManager - Data & Systems, and OfficeManager - Finance. All OfficeManagers coordinate day-to-day operations systems and routines that allow the school to run seamlessly.
Responsibilities of the OfficeManager - Communications include, but are not limited to, the execution of:
* Serving as the primary contact for all of the school's constituents in person, over the phone, and via email.
* Enrollment of new students and re-enrollment of current students
* Daily student attendance and daily student operational systems
* Maintaining up-to-date student information and student files
* Planning and supporting logistics and set up for school events and activities as needed
Responsibilities of the OfficeManager - Data & Systems include, but are not limited to, the execution of:
* Bill pay and accounting
* Procurement and supply management for all student, staff, and event supplies
* Maintaining accurate Student Information Systems for the school and local school system
* Serving as the secondary contact for all of the school's constituents in person, over the phone, and via email.
* Planning and supporting logistics and set up for school events and activities as needed
Responsibilities of the OfficeManager - Finance include, but are not limited to, the execution of the following for our largest K-8 campuses and High Schools:
* Bill pay and accounting
* Procurement and supply management for all student, staff, and event supplies
* Planning and supporting logistics and set up for school events and activities as needed
* Passionate commitment to the mission of Uncommon Schools
* Ability to communicate effectively verbally and in writing while demonstrating strong interpersonal skills with teammates, teachers, students, families, and additional stakeholders.
* Organized and able to maintain key systems such as attendance, vendor deliveries, student documentation and paperwork.
* Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures.
* Strong time management skills; ability to manage multiple tasks at the same time and meet tight deadlines.
* Achieves accuracy and thoroughness when completing a task
* 1 to 3 years of teaching or school administrative office experience
* Spanish-speaking skills strongly preferred to support effective communication with our students, families, and community members.
Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent.
Compensation
Compensation for this role is between$15.50 to $19.89 per hour. Most candidates who meet job description requirements will receive an offer of $15.50 - $16.65 per hour.
Starting pay is determined using various factors including but not limited to relevant professional development, education certifications, and tenure with Uncommon Schools.
Benefits
* Generous paid time off inclusive of sick time, paid holidays, and 10 weeks of paid breaks (Spring, Winter, and Summer).
* Extensive, best-in-class training and development
* Comprehensive health, dental, and vision insurance plans + pre-tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA)
* Financial Planning
* 403(b) retirement savings program + employer match
* Paid leave of absence options (parental, medical, disability, etc.)
* Mental health and counseling support + wellness benefits
* A detailed list of all benefits is located HERE.
At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture.
As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email *******************************.
$15.5-19.9 hourly 7d ago
Office Coordinator
Culligan 229Ny
Office manager job in Rochester, NY
Job DescriptionBenefits:
Dental insurance
Health insurance
Paid time off
We Offer
Compensation
Listed pay includes hourly base pay and performance bonuses.
Annual performance review with merit increase.
Benefits
Health, dental, vision, and pet insurance.
Paid time off.
Retirement plan with competitive company match.
Advancement
Internal promotions with ongoing paid professional development.
No degree is required. We offer a 4-week paid training program.
Perks
A typical schedule does not include weekends or late evenings.
Employee appreciation lunch at our favorite local spot.
Open door policy with the owner.
A Day in the Life of an Office Coordinator
Manage delivery and service scheduling, maximizing customer service and efficiency of company resources.
Coordinate installations between the sales and service teams. Maintain equipment service schedules.
Follow up and manage service issues.
Cultivate relationships with customers, providing proactive service and addressing customers inquiries and complaints.
Maintain comprehensive records of customer interactions, scheduling issues, and service concerns.
Communicate scheduling changes internally and with affected customers.
Maintain the office calendar. Handle over-the-counter customer orders.
Requirements
No degree or certification is required. Office, admin, or customer service experience is required.
High school diploma is required.
Moderate proficiency in Microsoft Word and Excel.
Culligan - Overview
As the worlds leading water experts, we deliver high-quality water solutions to residential, commercial, and industrial customers.
Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
We celebrate our employees by focusing on increasing pay, offering benefits, and providing opportunities for skills training.
Culligan - Values
Serve Others
Put Relationships First
No Jerks
We believe in Hiring Transparencybecause your time and effort deserve respect.
Heres what you can expect when you apply with us:
A phone call within 24 hours
An in-person interview within 48 hours
An offer letterand lunch with the ownerwithin 7 days
$35k-49k yearly est. 12d ago
Branch Support Manager
Wells Fargo 4.6
Office manager job in Rochester, NY
**About this role:** Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com (********************************************* .
**In this role, you will:**
+ Lead or participate in support functions for multiple business groups and contribute to large scale strategic initiatives
+ Lead in the execution of various supervisory approvals for the Brokerage Support team including, supervisory review and approval of operational transaction requests including but not limited to, asset movement, account maintenance, order errors, document approvals and various remediation projects to ensure timely completion, quality, and compliance
+ Lead, participate and collaborate with peers, colleagues and mid-level managers in adherence, development and interpretation of policies, procedures, and compliance requirements
+ Act as the primary point of escalation for operational controls, technology and service inquiries from Financial Advisors, Client Associates, Operations and other branch and Support Center employees to resolve complex issues related to work allocation, and daily operations
+ Lead or participate in research and resolving moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy, policies, procedures, and compliance requirements
+ Work independently to identify, strategize and make recommendations for support function by providing support and leadership
+ Provide leadership in management of relationships, participate in planning and execution of programs, services, and initiatives that may include risk mitigation, efficiency, and customer experience with cross functional business partners
+ Identify and provide consultation on opportunities for process improvement and risk control development
+ Lead and support the onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets
+ Lead projects, teams or serve as a mentor for those who are less experienced; guide talent development and assist local management in hiring talent for Client Associates within assigned markets
**Required Qualifications:**
+ 4+ years of Financial Services Industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
**Desired Qualifications:**
+ 1+ years of leadership experience
+ Successfully completed FINRA Series 9/10 to qualify for immediate registration (or FINRA recognized equivalents)
+ Familiarity with Support Center model
+ Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective
+ Strong client service skills
+ Strong attention to detail and accuracy skills
+ Effective organizational, multi-tasking, and prioritizing skills
+ Strong verbal, written, and interpersonal communication skills
**Job Expectations:**
+ US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. FINRA Series 65 or 66 examinations or equivalent must be completed within either a 90 or 180-day time period, depending upon number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required
+ This role requires a FINRA supervisory license and may require working in the assigned office location for at least one year from the hire date. Any supervisory role employee holding a FINRA supervisory license, who has answered affirmatively to certain Form U4 Section 14 regulatory questions/disclosures, will be ineligible to work from a location other than their assigned office location
+ Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
+ This position is not eligible for Visa sponsorship.
+ Ability to travel up to 20% of the time.
This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.
**Posting Locations:**
125 High St., Boston, MA 02110
130 Turner St Building 3 -8th Fl, Waltham, MA 02453
6390 Main St., Buffalo, NY 14221
400 Meridian Centre Blvd, Suite 210, Rochester, NY 14618
500 Plum Street, 5th Floor Bridgewater Place, Syracuse, NY 13204
4 Tower Place 9th Fl, Albany, NY 12203
180 Battery St Suite 300, Burlington, VT 05401
1 Portland Sq Ste 600, Portland, ME 04101
Massachusetts - Boston Pay Range: $92,000 - $145,000 Annually
Massachusetts - Waltham Pay Range: $85,000 - $133,000 Annually
New York - Buffalo Pay Range: $85,000 - $133,000 Annually
New York - Rochester Pay Range: $85,000 - $133,000 Annually
New York - Syracuse Pay Range: $85,000 - $133,000 Annually
New York - Albany Pay Range: $85,000 - $133,000 Annually
Vermont - Burlington Pay Range: $77,000 - $121,000 Annually
May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards.
Other locations within the support center may be considered.
**Pay Range**
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$77,000.00 - $145,000.00
**Benefits**
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees.
+ Health benefits
+ 401(k) Plan
+ Paid time off
+ Disability benefits
+ Life insurance, critical illness insurance, and accident insurance
+ Parental leave
+ Critical caregiving leave
+ Discounts and savings
+ Commuter benefits
+ Tuition reimbursement
+ Scholarships for dependent children
+ Adoption reimbursement
**Posting End Date:**
27 Jan 2026
***** **_Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-515801
$92k-145k yearly 6d ago
Office Coordinator
Cirona Labs
Office manager job in Rochester, NY
Job Description
Job Title: Office Coordinator Reports To: Controller Pay Range: $18.00 - $22.00 per hour
The Office Coordinator serves as the primary point of contact for visitors and plays a key role in supporting day-to-day office and administrative operations. This position ensures a professional front-office experience while assisting with administrative and accounting-related functions.
Key Responsibilities
Office Coordination / Front Desk
Greet visitors in a professional and welcoming manner and complete all required security check-in procedures
Coordinate incoming and outgoing mail, deliveries, and general office logistics
Support overall office administrative needs to ensure smooth daily operations
Accounting & Office Administration Support
Provide support for day-to-day accounting administrative activities
Assist with invoice distribution, statement preparation, and related correspondence
Maintain office supplies and inventory; coordinate ordering and restocking as needed
Manage petty cash and maintain accurate tracking in accordance with company procedures
Perform additional administrative duties as assigned
Qualifications
1-2 years of experience in office administration or a related role
Strong verbal and written communication skills
Professional and courteous demeanor when interacting with visitors, staff, and vendors
Comfortable discussing payment status and following up on past-due balances
Strong organizational skills with a high level of attention to detail
Experience with accounting or ERP systems preferred (e.g., Sage Intacct, NetSuite)
Equal Opportunity Employer in compliance with ADA regulations.
$18-22 hourly 4d ago
Office Administrator for Process Serving Agency
All New York Process Servers
Office manager job in Rochester, NY
Benefits:
401(k) matching
Bonus based on performance
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Benefits & Perks
Opportunity for growth within a small, fast-paced company
Flexible scheduling options
Competitive compensation
Job Summary
We are seeking a full-time, on-site Service Department Administrator for our Process Serving division, located in Rochester, NY. This role is integral to the smooth operation of our legal support services. As the Service Department Administrator, you will manage key administrative functions related to process serving. Responsibilities include document handling, client communication, affidavit generation, invoicing, and supporting compliance protocols as outlined in training.
Key Responsibilities
Accurately enter case-specific information and documentation into proprietary software
Organize, maintain, and prepare case files for internal and external review
Generate and review affidavits of service in accordance with legal standards
Provide cross-departmental administrative support as needed
Communicate effectively with clients and process servers to facilitate service completion
Perform skip tracing to locate individuals as required
Review internal documentation to ensure accuracy and completeness
Prepare and issue client invoices upon completion of services
Compensation: $18.00 per hour
About Us All New York Process Servers is dedicated to being the performance leader in efficiency, accuracy and communication. Every service is placed in our database and reviewed for accuracy prior to being sent to the field.
$18 hourly Auto-Apply 60d+ ago
Office Admin
Aci 4.6
Office manager job in Pittsford, NY
of Office Admin is primarily responsible for performing all aspects of officemanagement and customer contact to ensure smooth and efficient operation of the office, and helping in some other client document preparation and service tasks. The job also entails
preparing financial filings
, for which
training will be provided
. This position will report to a senior manager. The key elements of job description are:
• Administrative help
• Handle phone calls
• Respond to emails
• Edit and clean up Word documents
• Client financial filings (training will be provided)
• Miscellaneous tasks (training will be provided)
• Long-term position
• 25 to 30 hours/week
• Some flextime
• Excellent learning and growth opportunities
This is a
part-time position
and
does not offer health benefits
.
Qualifications
•
Associate or Bachelors d
egree (Business/Accounting preferred)
•
English skills
(speaking / listening / writing)
• Ability to sit at desk and work with computer in quiet environment
• Attention to detail
• Expertise in
Microsoft Word
(required)
•
Computer skills
and understanding of
basic accounting
(a big plus)
Additional Information
Starting date is
as soon as possible
. All your information will be kept
confidential according to EEO guid
elines.
$33k-47k yearly est. 1d ago
Administrator, Office
Simon Property Group 4.8
Office manager job in Waterloo, NY
Primary Purpose:
This position services as OfficeManager within a center managementoffice and is responsible to provide ongoing support to the center management staff, as determined, and as assigned by the General Manager. Many tasks require independent planning and prioritization and excellent time management skills. The Office Administrator must be able to evaluate alternatives, choose best practices and complete tasks in the most efficient manner.
Principal Responsibilities:
The successful candidate's responsibilities will include, but not be limited to:
Provide administrative support and ensure administrative staff is supporting all departments and completing administrative projects as directed, correctly and in a timely manner
Responsible for Accounts Payable, Accounts Receivable, procurement card, and petty cash. Engaged with the budgeting and forecasting cycle at the center
Coordination and support of the short-term leasing program. Responsible for Lease agreement administration in Salesforce, obtaining & processing monthly rent, tenant sales, overage rent, certificates of insurance and all opening documents
Administration of the Fleet Management program including, PIN maintenance, receipt reconciliations, vehicle maintenance process and change forms
Create & Maintain documents for Capital and Operational service agreements. Track & Maintain DocuSign agreements & insurance documents
Perform general office administrative tasks such as ordering and maintaining inventory of office supplies and equipment, draft documents, and reports for managements, and provide Management Team with updates of Company Policies and Procedures
If applicable-Support marketing events, promotions, sponsorships, collateral management, proof of performance & Gift card sales
If applicable-Assist with hiring and training of Administrative Assistant and/or Receptionist position(s) as well as contributing to their performance evaluation
If applicable-Process weekly payroll for inhouse hourly employees, required documents for new hires & submit for approval in Workday
MINIMUM QUALIFICATIONS:
High school diploma or equivalent. Some college or professional school preferred
3-5 years of administrative office experience (officemanagement preferred) in a fast-paced environment
Supervisory and coaching skills with the ability to delegate tasks
Knowledge of administrative procedures, customer service principles and practices
Aptitude for understanding financial reports and extracting information
Accounts Payable and Receivable background using systems such as Yardi
Strong working knowledge of various computer software such as Microsoft Office, Salesforce, and Web based input software
Demonstrate effective conflict resolution and customer service skills for interaction with customers, tenants, and co-workers
Effective verbal and written communication
Strong organizational and interpersonal skills with attention to detail
Ability to prioritize, coordinate, multi-task and demonstrative initiative
$40k-45k yearly est. Auto-Apply 24d ago
Comm PreVoc S -Office Manager-FT-GLOW
Arc Glow
Office manager job in Mount Morris, NY
Summary: Seeking a highly organized and detail-oriented OfficeManager to oversee the daily operations of our office. The successful candidate will be responsible for managing administrative tasks, using a variety of software packages, ensuring smooth communication within the organization, and creating a positive and efficient work environment.
Essential Functions:
Oversee day-to-day administrative tasks, including handling incoming calls, managing correspondence, and organizing office resources.
Complete billing for ACCES-VR, Business Services, OMH and Waiver Services as necessary.
Assist with necessary reports for a variety of funders.
Assist to data enter and process payroll for people supported.
Order and manageoffice supplies and equipment.
Hire and supervise administrative assistant.
Collaborate with relevant departments to streamline processes and improve overall office efficiency.
Complete meeting minutes as requested.
Assist with coordinating DDP data entry and updating as needed.
Assist with maintaining the Electronic Health Record.
Coordinate communication between different departments to ensure smooth workflow.
Facilitate effective communication by distributing relevant information to team members.
Collaborate with IT support to ensure the functionality of office technology and equipment.
Troubleshoot basic technical issues and coordinate IT-related tasks.
Operate and maintain copiers and fax machines.
Maintain confidentiality and HIPAA standards.
Professionally serve as a resource to all Arc GLOW staff.
Maintain petty cash funds as necessary.
Conduct oneself in a manner consistent with the Agency Code of Conduct and Arc Brand
Participate in corporate compliance and quality assurance requirements as needed.
Other duties as assigned.
Non-Essential Functions:
Serve on committees as requested
Load and unload buses as requested.
Reporting Responsibilities:
Sr Director of Day & Employment Services
Supervisory Responsibilities:
Administrative Assistant (s) as assigned.
Knowledge, Skills and Abilities:
Proven experience as an OfficeManager or in a similar administrative role.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office Suite and basic knowledge of officemanagement software.
Intermediate Outlook skills as evidenced by creating and sending messages, working with address books, handling, creating and using personal folders, scheduling appointments by checking other team member's calendars, working with meeting requests and managing tasks.
Intermediate Microsoft Word skills as evidenced by the ability to produce business letters and tables and charts; as well as mail merge, creating forms and organizing electronic files.
Intermediate Excel skills as evidenced by the ability to use workbooks, create formulas, insert and delete data, create and edit charts, filter and sort lists, and format data.
Ability to maintain confidentiality and handle sensitive information.
Physical Requirements:
Standing, Sitting, Walking
Occasionally required to stoop, kneel, crouch, push, pull and lift.
Frequently required to reach.
Occasionally required to lift, carry, push or pull up to 20 pounds; and 10 pounds frequently.
Visual acuity is necessary to determine the accuracy, neatness and thoroughness of the work assigned; as well as view a computer terminal, extensive reading, preparing and analyzing data and figures.
Working Conditions:
This position typically operates in a professional office environment.
Some flexibility in working hours may be required.
Occasional travel to other work sites.
May be required to cover administrative functions in other buildings for periods of time.
Minimum Qualifications:
High School Diploma with 3 years of experience in an office setting.
Experience using Microsoft Office.
Previous experience in officemanagement or administration is highly desirable.
$44k-69k yearly est. 13d ago
School Office Manager (2026-2027)
Brick Networks
Office manager job in Rochester, NY
OUR MISSION The BRICK Education Network (BEN) mission is to relentlessly knock down all barriers to students' academic success. Our innovative model aligns an individualized excellent education with the necessary family supports to make sure each and every child can succeed. It's our vision that each and every child will have an unimpeded path to unlocking their limitless potential. To learn more about BRICK, please visit ************************** Benefits
Joining the BRICK Education Network is a great opportunity to be part of an exciting entrepreneurial organization. BEN's unique approach to transforming public education puts successful students and world-class schools at the center of vibrant communities. Powered by diverse leaders and a commitment to fighting the status quo, BRICK is building resilient, intelligent, creative kids by equipping them with a high-quality, nurturing education and thriving, engaged families to support their success from cradle to career.
Overview The OfficeManager works directly with the Director of Operations (DOO) to maintain effective operations within the school. The OfficeManager serves and maintains strong relationships with the school community - both internally and externally. Managed by the DOO, the officemanager plays a primary role in coordinating the school administrative systems and routines that allow the school to run on a daily basis including: financial management through placing orders and processing invoices, managing student enrollment, serving as the primary caretaker of student information, and maintaining school inventory systems. Additionally, the OfficeManager functions as the primary contact for all of the school's constituents. In this role, the OfficeManager must be able to communicate effectively with students, teachers, families, trustees, donors, and visitors.Responsibilities
1-3 years of teaching or administrative office experience (preferred);
Detailed-oriented, strong follow-through skills;
Demonstrated ability to manage cash and cash intake;
Demonstrated ability to create and maintain student records;
Ability to take initiative, prioritize tasks, and work independently;
Excellent communication skills, both verbal and written;
Excellent computer skills, including Microsoft Office, Word, Excel and Access;
Displays maturity and ability to work independently;
Demonstrated flexibility, maturity and ability to juggle competing priorities;
Communicates well with others and demonstrates strong interpersonal skills with students, parents, colleagues and community members;
Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures;
Prior experience working in schools and/or urban communities is preferred;
Flexibility and a sense of humor;
Enjoys working with children of all ages; and
Associate's degree required, Bachelors preferred.
Salary, Goals and Employment Period
Bachelor's Degree from an accredited college or university OR Two (2) years of systems and operations experience
Full Time
Fringe Benefits: Health, Dental, Vision
NJ Pension system (retirement)
BRICK is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. BRICK promotes affirmative action for minorities, women, disabled persons, and veterans.
$44k-68k yearly est. Auto-Apply 37d ago
HOTEL GUEST SERVICES MANAGER
Indus Group 4.0
Office manager job in Macedon, NY
The Guest Service Manager is responsible for overseeing the front desk and guest services operations to ensure exceptional guest experiences from arrival to departure. This role includes supervising front office staff, handling guest concerns, managing room inventory, and coordinating with other departments to meet guest needs efficiently. The Guest Service Manager sets service standards, leads by example, and ensures all team members deliver friendly, responsive, and professional service in line with brand expectations and hotel policies.
Essential Duties and Responsibilities
Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
Ensure proper cash and key control procedures are followed.
Answer inquiries pertaining to hotel policies and services.
Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
Perform Front Desk duties as needed.
Exceed Guest expectations by providing exemplary service
Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
Ensure all brand standards and initiatives are implemented and followed.
Perform a variety of administrative tasks including monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry.
Maintain up to date records and files.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Ensure the cleanliness of the Front office, lobby and surrounding areas.
Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.
Supervisory Responsibilities
Directly supervises associates in the Front Office Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Requirements
Education and/or Experience
One to three years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
Physical Demands
The associate must be able to occasionally lift and/or move up to 50 pounds.
Work Environment
While performing the duties of this Job, the associate is occasionally exposed to outside weather conditions, dust and chemicals. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.
Why Join Indus Hospitality Group?
At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.
We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.
Come grow with us at Indus Hospitality Group!
Salary Description $19 - $21/hr
How much does an office manager earn in Greece, NY?
The average office manager in Greece, NY earns between $36,000 and $83,000 annually. This compares to the national average office manager range of $30,000 to $62,000.
Average office manager salary in Greece, NY
$55,000
What are the biggest employers of Office Managers in Greece, NY?
The biggest employers of Office Managers in Greece, NY are: