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Business Analyst, Multi-Site Operations
Media One Digital 3.6
Operations analyst job in Matthews, NC
Media One is a trusted partner in digital printing and textile industries, offering comprehensive solutions for large format printing. From paper, fabric, workflow, and color management to advanced digital printing equipment and finishing, Media One collaborates with top-tier partners to cater to diverse production needs. The company provides nationwide technical support, installation, and service to ensure excellent customer satisfaction. With four strategically located warehouses across the U.S., Media One provides efficient and timely deliveries. Learn more at: *****************************
Join the market leader in digital textile printing.
Media One Digital is seeking a detail-oriented, analytical Business Analyst to support finance, sales, and operations across multiple U.S. locations. Reporting to the CFO, this role plays a critical part in driving data-based decisions through financial analysis, business performance tracking, and strategic insights.
What You'll Do
Analyze financial results, budgets, and forecasts across locations.
Partner with accounting on month-end close, variance, and ROI analysis.
Track sales trends, product mix, and margin performance by customer and site.
Build and maintain dashboards, scorecards, and KPIs for leadership.
Consolidate operational and financial data to support benchmarking across sites.
Improve data integrity across ERP, CRM, and reporting systems.
Lead ad-hoc analysis and scenario modeling for strategic initiatives.
What Success Looks Like
Accurate and timely reporting that enhances decision-making.
Actionable insights that drive measurable improvements in KPIs.
Streamlined, standardized performance tracking across all sites.
What You'll Bring
Bachelor's degree in Finance, Business, Economics, or related field (MBA a plus).
2-3 years' experience in business analysis, FP&A, or operations analysis-preferably in manufacturing or textiles.
Advanced Excel skills; experience with Power BI or Tableau.
Familiarity with ERP (NetSuite, Sage 100) and CRM (Salesforce) systems.
Strong analytical, communication, and problem-solving skills.
Ability to work cross-functionally in a fast-paced, multi-site environment.
Why Join Us
At Media One Digital we power the digital print ecosystem through smart systems, trusted products, and expert support-so our customers can scale what's next. You'll be part of a collaborative, data-driven culture where your insights shape strategic decisions across the business.
Equal Opportunity Employer:
We're committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.
$52k-73k yearly est. 2d ago
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IVR Business Analyst
Saransh Inc.
Operations analyst job in Charlotte, NC
Job Title: Business Analyst / OperationsAnalyst
Employment Type: Contract
We are seeking a collaborative and detail-oriented professional to work with company data across multiple business functions. The ideal candidate will be responsible for reporting key metrics, analyzing methodologies, recommending operational improvements, and supporting proposal evaluations while working closely with cross-functional teams.
Key Responsibilities
Track, analyze, and report business and operational data
Develop and maintain cross-functional partnerships, both internally and externally
Manage and monitor budgets to ensure alignment with business objectives
Analyze existing methodologies and recommend process improvements
Support proposal evaluations and data-driven decision-making
Maintain awareness of competitive market trends and industry insights
Qualifications
Bachelor's degree or equivalent professional experience
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
Strong written, verbal, and collaboration skills
Ability to work effectively in a cross-functional environment
Strong analytical and problem-solving skills
$60k-84k yearly est. 4d ago
Certificate Center Analyst
Howden 4.0
Operations analyst job in Charlotte, NC
Role: Certificate Center Analyst
Why Join Howden US?
At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.
We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future.
Why Howden?
You'll Own It
With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own.
You'll Be Empowered
We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise.
You'll Be Part of Something Bigger
Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
What is the role?
The Certificate Center Analyst is responsible for supporting the issuance of client insurance documents within the US Regional Business Service Center. This role ensures accurate and timely delivery of Certificates of Insurance (COIs) and Auto ID cards, while coordinating with carriers and account teams to meet client expectations, service standards, and compliance requirements.
What will you be doing?
Certificates of Insurance (COIs)
Review COI requests to determine requirements, delivery method, and client expectations.
Obtain necessary carrier endorsements to support accurate COI issuance.
Ensure timely delivery of COIs in line with compliance and service standards.
Auto ID Cards
Process Auto ID card requests based on fleet and/or vehicle-specific needs.
Coordinate issuance with carriers and ensure proper documentation is maintained.
Renewals
Coordinate the issuance and delivery of renewal COIs and auto ID cards to clients.
Track renewals to ensure deadlines are met and documentation is complete.
Compliance and Recordkeeping
Maintain accurate records of issued COIs and Auto ID cards for audit and compliance purposes.
Support adherence to regulatory requirements and company policies in document issuance.
Collaboration and Service
Partner with account management teams to clarify requirements and resolve issues.
Communicate with carriers as needed to secure endorsements and verify documentation.
Key Skills & Competencies
Organizational Skills: Ability to manage multiple COI and Auto ID requests with varying deadlines.
Attention to Detail: Essential for ensuring documents are issued accurately and align with carrier endorsements and client requirements.
Communication Skills: Strong written and verbal skills for coordinating with account teams, carriers, and clients regarding issuance needs.
Regulatory Knowledge and Compliance Awareness: Understanding of carrier and state requirements for certificates of insurance and auto ID cards.
Computer Skills: Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS360, or similar).
Problem-Solving: Ability to resolve discrepancies in requests or endorsements and escalate issues appropriately.
Technical Skills: Proficiency in Microsoft Office and insurance systems (e.g., Epic, AMS360, or similar) to generate and track documentation.
Qualifications
Bachelor's degree in Business, Insurance, or related field; or equivalent work experience.
2+ years of insurance operations or document issuance experience.
Familiarity with COI and Auto ID card requirements preferred.
Proficiency in Microsoft Office and experience with insurance systems (Epic, AMS360, or similar).
Demonstrated communication and customer service skills in a professional office environment.
What do we offer in return? A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other, in the small everyday moments and the bigger challenges
We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
$52k-79k yearly est. 4d ago
Intermediate Epic Radiant Analyst
Insight Global
Operations analyst job in Charlotte, NC
Insight Global is looking for a remote Intermediate Epic Radiant Analyst for a client. In this role, you'll join a dedicated Radiant team focused solely on Interventional Radiology workflows, where EPIC Radiant certification or accreditation is required. Additional experience in Interventional Radiology is highly valued, and familiarity with EPIC Cadence or scheduling systems is a plus. The team seeks a self-starter who thrives in a fast-paced, rapidly evolving environment. You'll collaborate with 12 other analysts, and candidates from smaller organizations are welcome. On-call responsibilities occur once per quarter for a full week, covering 24/7 triage and urgent support. Atrium offers opportunities for advancement!
Hours: Monday-Friday 8:00AM-5:00PM EST
*Participates in a 24/7 on-call rotation one week per quarter*
Must Haves:
3 - 5 years of experience
EPIC Radiant Certified or Accredited
Plusses:
Experience with HL7 Integration
Experience with EPIC Cadence or other scheduling system
Additional experience or focus in Interventional Radiology workflows and operations
$59k-82k yearly est. 1d ago
Business Insights Analyst
Truliant Federal Credit Union 4.6
Operations analyst job in Charlotte, NC
Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.
Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.
Purpose of the Job
The Business Insights Analyst combines business understanding with advanced data analytical skills. They proactively extract meaningful insights from data and clearly communicate findings to drive informed, strategic business decisions. They are detail-oriented, agile, and highly focused on delivering value and data-driven actionable insights that align with the organization's overall goals.
Essential Functions and Responsibilities
Partners with business leaders to proactively analyze and anticipate business issues incorporating company and industry knowledge, mathematical and technological expertise, and sound analytical processes.
Works independently with primary and cross-functional departments, C-Suite and the Data Analytics Manager to establish and recommend relevant department KPIs that measure the effectiveness of business decisions and strategy while tightly supporting these recommendations with data.
Conducts predictive analyses and trend analyses to make recommendations for new or modified KPIs.
Uses statistical tools and methods to extract, organize, interpret, forecast and present data to identify patterns and trends using the Truliant data models, outside data, and other complex data sets.
Creates and deploys data models, data visualizations, and dashboards that engage a non-technical audience while adhering to the Truliant standards.
Collaborates with senior leaders to develop dashboards to aid in monitoring progress to goals.
Mines, processes, and analyzes internal and external data, business results, and member information; and develops a good understanding of the business problems and models, objectives, issues, and challenges by interacting and collaborating with the users and stakeholders.
Serves as the data expert for assigned lines of businesses within the organization.
Ensures delivered analyses meet the needs of the end user by providing data that is accurate, timely relevant, and presented in a meaningful, non-technical way.
Performs ad-hoc data requests and ah-hoc analyses.
Performs analyses to assess the quality and meaning of data; makes recommendations for data quality and data enrichment.
Interacts regularly with C-Suite providing clear, non-technical presentations on recommendations and findings.
Collaborate closely and provide necessary guidance to developers in order to implement requirements.
Other Duties and Responsibilities
Assists with other tasks and projects as assigned.
Knowledge, Skills, and Abilities
Must possess a curious, problem-solving mindset with the ability translate complex problems into manageable, practical, implementable, solutions.
Must have a data-first mindset and a strong ability to generate conclusions with data to prove or disprove assumptions and theories.
Must possess strong critical AND creative thinking skills to objectively analyze and evaluate problems and apply innovative perspectives and problem-solving techniques to complex data to propose well-reasoned solutions adding insights and value to the business.
Must possess strategic insight - The ability to independently align data analysis with broader business objectives with evidence-based insights (trends) or quantitative insights (KPI) to identify core department's success and recommend improvements.
Must have proven domain knowledge of core departments and/or the financial industry in general.
Must have a consultant's mindset, a combination of technical, analytical, and interpersonal skills, to bridge the gap between business needs and technology solutions.
Must have proven ability to be flexible and take initiative as required or directed by the Data Analytics Manager.
Must be proficient in data visualization with utilizing tools such as Power BI, Tableau, or Oracle Analytics to clearly present insights and to tell stories with graphs, charts, and dashboards to the non-technical audience.
Must be proficient in Excel, including Power Pivots and Query, data models, conditional formatting, advanced formulas and functions.
Must have working knowledge of relational database concepts.
Must have excellent communication skills in English, both verbal and written, to help distill complex data into clear, accessible language making it understandable across multiple departments.
Must possess excellent organizational, communication, critical and logical thinking skills.
Must be able to think deeply to proactively uncover issues/problems beyond the apparent question/report.
Must be open to and seek feedback on analyses to uncover insights from different perspectives.
Must have excellent interpersonal skills with the ability to get along with diverse personalities in a tactful, mature, flexible, and compassionate manner.
Must have excellent attention to detail in recognizing anomalies and errors in data and to act on them.
Must be able to set deadlines and complete all assignments with minimal supervision.
Must have a technical knowledge of SQL, data models and data tools.
Must have experience working within a data governance framework.
Must have working Python knowledge for building basic predictive models and machine learning.
Knowledge of statistical techniques, forecasting, or machine learning used for advanced analytics is a plus.
Knowledge of R is a plus.
Physical Requirements
Occasional standing, walking, bending, and stooping required.
Must be able to sit at a desk for long periods of time and use a computer.
Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds.
Education and Background
Bachelor's Degree in Business Analytics, Data Science, Economics and Finance, Statistics, or Computer Science required.
Master's Degree in Business Analytics, Data Science or Business Administration preferred.
Professional Certifications such as Certified Business Analyst Professional (CBAP), Microsoft Certified Data Analyst Associate, Certified Analytics Professional (CAP), or SQL Certifications that demonstrate proficiency in SQL and querying techniques preferred.
Must have 3-5 years of full-time, hands-on analyst experience.
If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!
As a member of the Truliant family, you will enjoy the following full time benefits:
No-cost employee Medical, dental, vision coverage
Prescription benefits (including mail order)
Paid holidays and Paid Time Off (PTO)
401(k) plan with contribution matching
Paid community involvement volunteers hours
Paid group life Insurance
Teammate loan discounts
Tuition reimbursement
Short and long-term disability
Health & Wellness program
Teledoc (physician video conferencing)
Onsite fitness facilities or health club reimbursement
Employee Assistance Program (EAP)
Medical flexible spending account
Dependent care flexible spending account
$58k-71k yearly est. 2d ago
Operations Analyst
Psa Airlines 4.9
Operations analyst job in Charlotte, NC
Let your career
take off
with PSA Airlines
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Benefits
PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:
Travel privileges on the American Airlines global network
A generous vacation plan designed to let you enjoy your travel perks
401(k) with company match
American Airlines Group (AAG) profit-sharing and bonus opportunities
A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
Premium dental coverage
Vision plan options provided, including a plan that covers both glasses and contacts every year
Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
Access to 24-hour virtual urgent care services
Family planning and fertility treatment
LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
Flexible Spending Accounts for both Health Care and Dependent Care services
Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional
Responsibilities Position Summary
The OperationsAnalyst assists in the creation and maintenance of all analysis required for PSA operations. This role involves the design and implementation of models, KPIs, and dashboards regarding PSA's crew training footprint and manpower models. This role is essential to PSA as it requires an understanding of the start-to-end lifecycle of a crew member from day 1 to termination and the nuances of each step. This includes complex data analytics and developing relationships with key stakeholders.
Job Responsibilities
Responsible for PSA operations model data integrity; development and maintenance of PSA operations data repository.
Calibrate input parameters to the operations models and forecast trends.
Monitor and track variance to plan; provide reports focusing on trends and anomalies; seek out action plans and recommend corrective action to improve model accuracy.
Develop/automate reporting capabilities and data extraction methods to build in process efficiencies that minimize manual analyses which includes assisting other departments in these effort.
Analyzes and communicates analytic results to Sr. Leadership.
Construct and deliver written reports of analytic approaches and findings (PPT, visualization of data / decision tree), formulating recommendations, partners with external groups regarding access, accuracy, and timing of critical data.
Employ a continuous improvement mindset especially in process creation or evaluation
Respond to ad hoc data/analysis requests; provide support as an analytical resource to other PSA departments.
Plan and prepare meetings. This includes leading the preparation and set up of conference rooms for hosted meetings.
Manage deliverables or inputs needed from other departments via email, phone, or verbal communication.
Ownership of the master training blueprint that outlines & notates details of the training footprint.
Learn and notate details regarding the start-to-end lifecycle of a crew member from day 1 to termination and the nuances of each step.
Oversee best practices for all models, process, and organization to ensure files can be found and processes/models include instructions.
Collaborate with the operations stakeholders to develop dashboards around key performance indicators.
Complete other related duties and responsibilities, as assigned, in order to achieve departmental objectives.
Develop a well-defined process to track crew member's status in training and reconcile any discrepancies.
Build and maintain analytical operations models to identify variances/bottlenecks in the training footprint or manpower models.
Develop and conduct future instructor staffing analysis and guide training staffing decisions; identify and report productivity challenges and related costs.
Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
Performs other duties as assigned.
Position Specifics Qualifications
Required
Bachelor's degree in Operation Research, Industrial Engineering, Applied Math, Computer Science, Finance, Data Analytics, Business Administration, or related field.
2+ years of experience in advanced data analytics.
Experience in modeling techniques (e.g. statistical, optimization, simulation, spreadsheet) to answer business questions and to assess the impact and added value of recommendations.
Proficient in the use of data retrieval languages such as Access/SQL/PowerQuery.
Experience with data reporting and visualization tools and techniques like Tableau.
Skills in modeling complex ideas, using database programs, data mining for statistically valid information and formulating hypotheses.
Proficient with Microsoft Office software, especially Excel.
Ability to speak/read/write in English.
If hired, must be able to demonstrate that you are authorized to work in the U.S.
Preferred
Previous experience in Aviation, preferably in Strategy or Data Analytics.
Advanced degree in Operation Research, Industrial Engineering, Applied Math, Computer Science, Finance, Data Analytics, Business Administration, or related field.
Additional Information
Delegation: In absence, responsibilities delegated to Director of Manpower Planning.
Authorities: None
Supervisory Responsibility: This is not a supervisory position.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$47k-65k yearly est. Auto-Apply 33d ago
Revenue Operations Analyst
Pillar4 Media
Operations analyst job in Charlotte, NC
Job DescriptionThe Opportunity
Pillar4 Media is seeking a Revenue OperationsAnalyst to join its fast-growing team.
As a member of the Revenue Operations team, you'll work closely with our senior leadership and other team members to ensure data fidelity and accurate full-funnel reporting, ultimately providing insights to support decision making across the entire Pillar4 platform.
Pillar4's mission is To help people live healthier lives with access to trusted resources, in depth product reviews & supportive communities. Our vision is to build the #1 content and commerce engine connecting consumers directly to the best brands in all four pillars of health and wellness: sleep, fitness, nutrition, and mental health.
What You'll Be Doing
Reporting to the Performance & Brand Strategy Senior Associate, the Revenue OperationsAnalyst will:
Analyze large, complex datasets focused on brand, site, and funnel performance, with an emphasis on conversion metrics across health-based verticals (sleep, fitness, nutrition, mental health, aging/longevity)
Build and maintain performance reporting, dashboards, and visualizations that surface actionable insights for internal teams and leadership
Translate data into clear recommendations that drive revenue growth, efficiency, and optimization across brands, pages, and partnerships
Support the Partnerships team by analyzing historical performance, forecasting opportunity, and identifying data-backed paths to stronger brand deals
Collaborate with Data Science to improve data automation, reporting workflows, and visualization; leveraging AI where appropriate to scale insights and efficiency
Work closely with Paid Media to identify funnel leaks, high-impact optimization opportunities, and landing-page improvements that improve conversion and ROI
Own recurring performance analyses and ad-hoc deep dives, proactively identifying trends, risks, and growth opportunities
Take a hands-on role in improving operational processes, tools, and methodologies that increase business value and decision-making speed
What You Bring
1-3 years on-the-job experience or relevant internship/coursework in a highly quantitative and analytical role; statistics, management consulting, or investment banking experience is more relevant to this role than traditional marketing or market research analysis
Bachelor's degree in an analytically oriented discipline (e.g. business, economics, statistics, mathematics, etc.)
Comfort with measuring, interpreting, and making real-time decisions based on large volumes of data
Ability to build financial models, conduct ROI analysis, and present data and recommendations to senior team members on a regular basis through presentation and data visualization
Fluency in Microsoft Excel; competency in advanced statistical tools and data visualization tools a plus
Basic programming, SQL, Python or R Studio and scripting experience desired
Desire for a fast-paced, constantly changing environment with competing priorities and deadlines
Competitive drive, hunger to learn, and a figure-it-out attitude required
What We Look For
Openness to feedback and collaboration: You'll be working closely with folks across different teams, so you'll need to be open to the process and accept feedback and critique.
Strong communication skills: You'll have the ability to build relationships with external stakeholders, report up to internal stakeholders, and foster strong alignment with your team.
Alignment with Pillar4's culture: We live by our values and expect our team to buy in.
Act with focus
Get after it
Grow without limits
Build the team
Obsess Over Customers
Commit to Service
Entrepreneurial spirit: Our team members act like entrepreneurs in that we are incredibly driven, agile, goal-oriented, and are always up for a challenge.
Why You Should Join Us
Results: Pillar4 has built the #1 digital media company in the sleep health and aging spaces and is profitably expanding into fitness, nutrition, and mental health verticals.
Stability: We are privately owned, have a holding period of 'forever,' and have significant cash to invest.
Exposure: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed hundreds of employees, and actively run campaigns with Fortune 500 brands.
Market landscape: The $4 trillion health and wellness market is a highly relatable industry that is transforming. There's no better time than now to be building a business in this space.
Career growth: There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
Learning: We are a mighty team with subject matter experts in creative, branding, content strategy, SEO, paid media, and more. The opportunity to grow new skills and learn from smart people is endless.
Impact-focused: Opportunities to take part in our quarterly initiatives with organizations like
Beds for Kids
and
The Green Chair Project
and help respond to the critical needs of our local communities.
Fun: The team has a high bar for excellence but also a real interest in each other and making work fun.
The Package
Base salary and performance-based bonus commensurate with experience. At Pillar4, you'll have access to competitive benefits, including health insurance, 401k, a monthly wellness stipend for house cleaning, gym membership, grocery delivery or massages, and cell phone reimbursement.
Who We Are
Launched in 2017, Pillar4 Media operates a portfolio of market-leading digital brands that help consumers make better purchasing decisions. Our vision is to help people live healthier lives with access to trusted resources, in-depth product reviews, and supportive communities. Our mission is to be the #1 content and commerce engine connecting consumers to the best brands in all four pillars of health and wellness: sleep, fitness, nutrition and mental health.
We also partner with the leading direct-to-consumer brands in our markets to grow their businesses online. Our current portfolio includes the following:
Mattress Advisor, launched in 2017
Mattress Nerd, acquired in 2018
Sleepopolis, acquired in 2020
Mattress Clarity, acquired in 2020
The Fit House, launched in 2021
Garage Gym Reviews, acquired in 2021
Sleepyti.me, acquired in 2022
Sleep Advisor, acquired in 2022
BarBend, acquired in 2023
Breaking Muscle, acquired in 2023
Morning Chalk Up, acquired in 2023
Partnerships with leading direct-to-consumer brands and media companies to grow their businesses.
All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.
All offers are subject to a background check.
$51k-78k yearly est. 30d ago
Operations Analyst
Renuity
Operations analyst job in Charlotte, NC
Job Description
The OperationsAnalyst plays a critical role in supporting Renuity's Growth & Transformation organization by analyzing business operations, identifying performance gaps, and driving continuous improvement across key functional areas. This role is responsible for gathering and interpreting operational data, mapping processes, identifying inefficiencies, and recommending solutions that enhance productivity, scalability, and overall performance. This individual should be highly analytical, detail oriented, and comfortable translating data into actional insights.
What You'll Do:
Conduct in-depth analysis of business performance metrics and operational workflows to identify inefficiencies and areas for improvement.
Develop clear, data-driven recommendations that enhance operational performance, reduce costs, and improve the customer experience.
Monitor progress of ongoing improvement initiatives and measure impact post-implementation.
Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones
Prepare detailed reports and PowerPoint presentations summarizing insights, trends, and recommendations for leadership team.
Monitor all strategic projects to ensure they achieve the desired outcomes.
What You'll Bring:
3+ years of experience in data analysis, process improvement, or a related role.
Proficient in data analysis tools including Excel, Power BI, Tableau.
Strong analytical and problem-solving skills.
Excellent attention to detail and ability to communicate findings effectively.
Experience with process mapping and improvement methodologies is a plus.
Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
About Renuity
Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service.
To learn more, visit Renuity's About Us page.
#RHB
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ******************************.
If you have a question regarding your application, please contact ******************
To access Renuity's Privacy Policy, please click here:
Privacy Policy
$51k-78k yearly est. Easy Apply 14d ago
Operations Analyst
Isolved HCM
Operations analyst job in Charlotte, NC
The OperationsAnalyst will accurately and timely transmit new hire reporting files to state agencies, request wires and audit customer ACH limits, and work on various internal audits/projects to ensure data integrity. * As part of this role, experience with file validation/reconciliation against isolved data is required.
* Should be proficient in Microsoft Excel
* Ability to map third party data requests to the isolved data set,
* Ability to follow instruction documents, attention to detail, mathematical skills & experience with Adobe for file confirmations.
* Ability to learn isolved Report Writer to extract data.
* Ability to troubleshoot transmission errors which can include talking to third-parties or customers.
* Being a team player with other departments to provide the best support for our clients.
Minimum Qualifications:
* Knowledge of employee benefit plans
* Demonstrated strong technical aptitude and capabilities
* Excellent written and verbal communication skills
* Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
* Demonstrated passion for delivering an outstanding customer experience
Education and Experience:
* Four-year degree or equivalent education and business experience
* 2 years of experience in in data integration, EDI, payroll industry
* Software experience, preferably in a SaaS environment.
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit *******************
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit ************************** for more information regarding our incredible culture and focus on our employee experience. Visit ************************* for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
#LI-KJ1
$51k-78k yearly est. 48d ago
Operations Analyst
Naviga Recruiting & Executive Search
Operations analyst job in Charlotte, NC
About Our Client Our client is a global leader in the financial services industry, providing a comprehensive suite of banking, investment, and wealth management solutions for high-net-worth individuals and institutional clients. Their mission is to deliver superior financial performance and tailored advisory services to help clients achieve their long-term financial goals. With a commitment to integrity, innovation, and client-centric service, they have established themselves as a trusted partner in the financial services market. The Opportunity Our client is seeking a driven and results-oriented OperationsAnalyst to lead their expansion in the financial services sector. This pivotal role is focused on identifying, prospecting, and closing new business opportunities with major financial institutions and wealth management firms. You'll be responsible for the entire sales cycle, from initial outreach to contract negotiation and closing.
You will be instrumental in growing the company's market share, building a robust sales pipeline, and establishing long-term relationships with key clients. This is an exciting opportunity for someone who thrives on the hunt and wants to make a direct impact on the company's growth in a dynamic and highly visible role. What You Will Do
Develop and execute a strategic plan to generate new leads and build a strong sales pipeline within the financial services sector.
Conduct proactive outreach to key decision-makers at target companies through cold calling, email campaigns, networking, and industry events.
Lead discovery calls and product demonstrations to understand client needs and effectively communicate the value proposition of our SaaS platform.
Manage the full sales cycle from prospecting to negotiation and closing new deals.
Collaborate with the marketing and product teams to refine sales materials, messaging, and go-to-market strategies based on market feedback.
Track and report on sales activities, pipeline, and key metrics to meet or exceed quarterly and annual revenue targets.
Stay informed about industry trends, competitive landscape, and new financial technologies to maintain a competitive edge.
Who You Are
A Hunter: You are highly motivated by the challenge of finding and closing new business. You have a track record of success in new business development, preferably in a SaaS or technology sales environment.
Consultative & Strategic: You excel at understanding complex business challenges and can present solutions that address specific client needs. You can think strategically and align sales activities with long-term company goals.
Exceptional Communicator: You can articulate a clear, compelling value proposition to a range of stakeholders, from technical teams to C-suite executives. You are persuasive, confident, and a great listener.
Ideal Candidate Profile We are seeking an OperationsAnalyst with proven experience selling SaaS solutions to financial services clients. Candidates from parallel industries such as investment banking, fintech, or B2B software with a successful history of building and closing new business will also be strongly considered. Why Join This Team? This is your chance to play a key role in the growth of a tech company that is redefining how the financial services industry operates. If you are a self-starter who thrives on independence and the excitement of closing deals, you will have the opportunity to directly impact the company s success and earn significant commissions. You'll be part of a supportive team and backed by a cutting-edge product that is in high demand. ________________________________________ About Naviga Recruiting & Executive Search Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.
$51k-78k yearly est. 60d+ ago
Revenue Operations Analyst
Home Infusion Solutions 4.6
Operations analyst job in Charlotte, NC
Home Solutions is seeking a Revenue OperationsAnalyst to join our fast growing team. In this role, you'll collaborate with cross-functional teams to turn data into strategy, enhancing business performance, partner outcomes, and overall profitability. By combining analytical rigor with marketing insights, you'll streamline processes, elevate decision-making, and create value across the business.
This role is ideal for someone early in their career who's eager to build strong analytical and operational skills while learning from experienced colleagues.
Home Solutions' mission is to simplify home services for homeowners and contractors. Our vision is to build the #1 digital distribution platform for researching, financing, and purchasing home services. We're only just scratching the surface of the possibilities in this space-and you'll play a key role in helping us grow.
Your Day-to-Day
Provide insights through analysis of revenue, conversion, and performance data to drive business decisions, partnership negotiations, and financial results
Collaborate with partnerships and marketing teams to drive partner growth, inform optimization strategies, and support seamless partner onboarding
Own key operational initiatives and identify opportunities to improve efficiency and profitability across marketing channels, partners, and categories
Drive partner quality management, developing win-win strategies that fuel mutual growth
Leverage AI tools and automation to streamline reporting and accelerate decision-making
Build and maintain dashboards that surface critical KPIs for operations and partnerships teams, enabling focus, prioritization, and precision in execution
About You
1-3 years of experience in a highly analytical role-data analytics, consulting, finance, or strategy; marketing exposure is a bonus
Bachelor's degree in a quantitative field (e.g. economics, business, statistics, or similar) is preferred
AI-forward mindset; curious about using emerging tools to automate workflows and enhance insights
Comfortable with making real-time decisions based on large volumes of data, conducting ROI analysis, and presenting data and recommendations to senior team members on a regular basis
Proficient in Excel/Google Sheets and familiar with SQL; experience with BI tools like Tableau or Sigma is a plus
Energized by the intersection of marketing, analytics, and business performance
Thrive in fast-paced, ever-evolving environments where priorities shift and learning happens on the fly
Alignment with our core values: Grow Without Limits, Get After It, Act With Focus, and Build The Team
About Us
Launched in Fall 2017, Home Solutions targets the rapidly digitizing home services vertical and matches homeowners with the right service provider to meet their needs. Our purpose is simple: Simplify Home Services. We aspire to transform the way homeowners and end-service providers engage. Through our media, alerts, and brand solutions, Home Solutions has a proprietary audience of 47M+ homeowners and prime real estate in search engines. We are on a mission to make homeownership easier by creating high quality content that pairs consumers with providers in a range of related categories.
Home Solutions was incubated within Three Ships, a growth equity firm that launches and invests in digital companies, builds great leadership teams, and helps them rapidly scale. The Three Ships portfolio includes several businesses and over 50+ websites that help consumers navigate choices through online marketplaces. Headquartered in Raleigh and Charlotte, we are always looking to find the right people to help us continue to grow this business and place a high value on teammates with a growth mindset and a "get after it" mentality.
Why You Should Join Us
Results: Home Solutions is the fastest-growing marketplace company in the home services category.
Opportunity: Home services is a $600 billion market that largely still operates like it's 1999. During the next decade, we anticipate a huge digital transformation in the category, and marketplace companies will lead the way.
Ownership & Impact: We seek talented people with the desire to own and run parts of the business that drive company performance. Leadership is fully aligned and incentivized around our growth-focused mission.
Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
Career Growth: There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
Stability: We are privately owned, have no debt, and have significant cash to invest.
Fun: The team has a high bar for excellence, but also a real interest in each other and making work fun.
The Package
We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.
EEOC Statement
All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.
$50k-77k yearly est. Auto-Apply 51d ago
Air Operated Valve (AOV) Analyst
Riley Power Group
Operations analyst job in Rock Hill, SC
Riley Power group, LLC is a full-service maintenance and capital construction services company headquartered in Rock Hill, SC. We work nationwide on some of the most challenging, exciting construction and maintenance projects in the industrial sector. We are currently hiring a skilled Air Operated Valve Analyst for multiple positions in the US. If you are a hardworking person who possesses the skills and ability to perform the job as outlined below, we would love to hear from you! Essential Functions of this position may include but are not limited to:
Responsible for review of AOV diagnostic test data for assurance that the AOV will perform within specified design basis limits.
Please note that the essential job functions listed above are not intended to be all-encompassing. Employee may be asked to perform tasks which are not listed in this description but may also be considered essential for employment.
Qualification, education, and experience requirements:
Individual demonstrating proficiency in the review and evaluation of AOV assembly performance.
Successful completion of Basic and Advanced Analysis training.
Must have a high school diploma or equivalent.
Successful candidate must possess the willingness and ability to complete and pass all pre-employment and employment screening requirements which may include but are not limited to: Practical skills, other medical, psychological (if required by site), background and substance abuse screening(s). Physical RequirementsLifting objects weighing 50 pounds to waist height and transporting a distance of 10 feet. Citizenship/ Work Authorization Requirements Must be a citizen of the US, its possessions or territories, or lawful permanent resident as defined by USC 1101(a)(20), or protected individual as defined by USC 1324b(a)(3) RPG participates in the eVerify program. Equal OpportunityRPG is an equal opportunity employer. We do not discriminate in employment on account of race, color, religion, national origin, citizenship status, criminal history, ancestry, age, sex, gender, sexual orientation, marital status, physical or mental disability, military status, or discharge from military service. RPG provides its services to many clients in their various business sectors who may have physical, mental, pre-employment screening and/ or citizenship requirements. These requirements are driven by contracts and/ or security requirements that RPG is required to adhere to, and which may vary between clients and their respective high-security industries. Misrepresentation or falsification of qualifications or background information is grounds for termination, denial of employment and/ or disqualification from future employment consideration.
$45k-69k yearly est. 60d+ ago
Collaboration Operations Support Analyst
Bank of America 4.7
Operations analyst job in Charlotte, NC
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.
Position Summary:
The Collaboration Operations Support Analyst is responsible for the support of the Enterprise SharePoint Collaboration application platform. This role acts as application analyst who will be responsible for the day to day operations of the environment, critical client escalations and responsible for all production changes and new infrastructure deployments.
Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards.
Manage and support infrastructure applications and related data repositories on a day to day basis.
Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
Apply applicable information security procedures to maintain compliance across infrastructure applications.
Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability.
Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs.
Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
Installs, configures and troubleshoots Application(s) used to support IT Services.
Acts as third level resources for Collaboration application(s).
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution .
On-Call support responsibilities (coverage nights & weekends).
Responsibilities:
Manages stability, resiliency, reliability, and performance of supported systems
Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
Provides release support when needed and manages engagement across audiences
Provides full lifecycle management of the infrastructure and application environments
Qualifications:
5+ years' experience with Microsoft SharePoint (2016, SE, & SP Online) & One Drive for Business & Teams.
5+ years Microsoft PowerShell and scripting technologies.
Experience with monitoring technologies (Splunk. SCOM & SiteScope).
Solid understanding of Active Directory, Server, Database (SQL) and networking technologies.
Experience with virtual platforms (client and server) and Microsoft Office products.
Capable of working effectively under a high pressure and demanding work environment.
Proven experience in problem identification, troubleshooting and resolution.
Excellent written and verbal communication skills.
Ability to effectively interface with key software/hardware partners such as Microsoft, AvePoint, etc.
Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.
Desired Qualifications
ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus.
Server, Storage & Network experience.
Skills:
Innovative Thinking
Production Support
Result Orientation
Risk Management
Solution Design
Adaptability
Analytical Thinking
Collaboration
Influence
Solution Delivery Process
Architecture
Automation
DevOps Practices
Project Management
Stakeholder Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range$78,600.00 - $134,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
$78.6k-134.3k yearly Auto-Apply 16d ago
Operational Support Analyst
Global Support and Development
Operations analyst job in Charlotte, NC
*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States.
Global Support and Development is seeking to hire a Operational Support Analyst. The position is a fixed-term position ending in December 2026. The position is full-time, in-person at our in Charlotte, N.C. headquarters.
Ready to become the ultimate hazard detective? Global Support and Development (GSD) is seeking a technically skilled Operations Support Analyst to be our eyes and ears on the planet. Your superpower will be turning complex environmental data-from the swirling patterns of the GFS and ECMWF forecast models to the subtle shifts in seismic activity-into clear, operational alerts. If you thrive in a high-tempo environment and are eager to play a pivotal role in ensuring our rapid response teams are always one step ahead of a natural disaster, then get ready! This critical position, based in Charlotte, NC, is your chance to directly protect lives.
GSD offers a comprehensive benefits package to include:
Up to 25 days of accrued vacation
Up to 80 hours of annual sick leave
Up to 80 hours of Military Pay and 30 Days Differential
Medical, Dental and Vision (GSD covers monthly premium)
Group Life and AD&D Coverage (GSD covers monthly premium)
Retirement (Pre and Post Tax Options) and a Company Match
Matches on Qualified 529 Plans
Up to 14 Paid Holidays
Want to know more? Read on to learn more about the role and how you can help protect lives!
PURPOSE OF POSITION:
GSD is seeking an Operations Support Analyst to provide dedicated hazard monitoring and threat identification to support steady state and disaster response operations. Threats include natural disasters, complex emergencies, socio-political concerns, public health crises, supply chain and transportation disruptions, and any operational disruptions that impact GSD's mission. This position seeks to enhance GSD's capacity to detect, assess, and communicate emerging hazards-particularly hurricanes, cyclones, earthquakes, volcanoes, and other high-impact events within GSD's areas of operations. The Analyst will play a pivotal role in fusing multiple data streams-including meteorological models such as GFS, ECMWF (European Model), and other forecasting tools-with geological, oceanic, and humanitarian intelligence sources. This information, supported by other information points within GSD, will be transformed into clear, actionable intelligence products to inform decision-making, support pre-positioning strategies, and reduce operational surprise. This position is designed for a technically skilled analyst with experience in disaster monitoring, storm modeling interpretation, and operational decision support in high-tempo environments.
ESSENTIAL FUNCTIONS:
Support GSD's Operations Room to maintain 24/7/365 awareness of global hazards with emphasis on hurricanes, cyclones, severe storms, earthquakes, tsunamis, and volcanic activity. Monitor and interpret meteorological models to assess forecast confidence, track trends, and anticipate potential threats to our area of operations;
Differentiate between general hazards and operational threats by assessing relevance to GSD's current and future operations, assets, and partner geographies to provide early warning alerts and situational updates, and recommendations to GSD's Operations Team;
Produce clear, concise, and standardized hazard and threat intelligence products, including daily summaries, hurricane briefs, and rapid updates. Develop geospatial visualizations and annotated storm track maps to support decision-making;
Maintain templates and workflows to ensure timely and consistent product delivery. Contribute to SOPs for alert generation, escalation criteria, and size-up initiation;
Support the design of an integrated hazard and threat monitoring dashboard for GSD's common operating picture tools;
Review, recommend, and implement third-party tools to enhance hazard and threat monitoring capabilities;
Prompt and action GSD's core values of accountability, humility, and integrity in all work we conduct;
Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact;
Other duties as assigned.
QUALIFICATIONS:
Required Experience:
Three (3) or more years of experience in intelligence analysis, meteorology, emergency management, or disaster monitoring.
Education:
Bachelor's degree in meteorology, emergency management, environmental science, geography, international relations, or a related field; or
Equivalent combination of education and professional experience in hazard and threat monitoring or operational intelligence.
Knowledge/Skills:
Demonstrated skill in interpreting and comparing outputs from multiple storm forecasting models (e.g., GFS, ECMWF);
Structured analytic technique - ability to synthesize multi-source hazard data into actionable intelligence for operational decision-making;
Competency in producing geospatial products and annotated maps for situational awareness;
Familiarity with global hazard monitoring tools and platforms (e.g., NOAA, JTWC, USGS, GDACS, ReliefWeb);
Strong written and verbal communication skills, with an ability to brief diverse audiences quickly and clearly.
Discernment for confidentiality in relation to organizational, partner, and donor activities and communications;
Strong organizational skills and the ability to rapidly shift tasks;
Experience working and/or traveling domestically and internationally; and
Working knowledge of Spanish and/or French desired.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States; and
Routine domestic and international travel up to 25% is required.
GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime, and other), to mitigate risks.
Consistent with the Americans with Disabilities Act (ADA) and North Carolina state law, GSD will provide reasonable accommodation for a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship or a direct threat to the health and/or safety of the individual or others.
These working conditions and physical demands are described to provide a clear understanding of the nature of the role, including the essential deployment responsibilities that may be necessary, to ensure that potential candidates are well-prepared for the challenging and demanding nature of the duties and realities of disaster response work. GSD is not able to reasonably predict when or whether it will become necessary to deploy an employee in this position for disaster response work. Such decisions are made as circumstances arise to meet organizational needs, and employees in this role are therefore expected to be able to fulfill disaster response work responsibilities.
Working Conditions During Non-Deployment Periods
Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time;
Ability to use hands, reach, and independently lift and move items weighing up to 20 pounds, carry, push, and pull or otherwise move objects;
Ability to bend and stoop;
Ability to sit and view a computer screen for extended periods of time;
Ability to demonstrate manual dexterity to operate computer and other office equipment;
Ability to communicate effectively with others.
Working Conditions During Deployment Periods (Including Rapid Response)
May be regularly exposed to and required to work in varying outdoor weather conditions, including extreme heat or cold, heavy rainfall, and other extreme weather events;
May be required to engage in irregular travel and / or work schedules, which may include extended hours exceeding 8 or 12 hours in a day for prolonged periods outside of the control of the individual;
While wearing appropriate personal protective equipment (PPE) which is required and provided by GSD:
Work may be conducted near moving mechanical parts, which could include exposure to loud noises;
Work may be conducted near and include potential exposure to fumes, airborne particles, and toxic or caustic chemicals; or
Work may be conducted in areas that include exposure to the risk of electrical shock or vibration.
Ability to obtain necessary travel documents and fulfill any other travel requirements (including an active passport, visa requirements, vaccinations, etc.);
This role may include deployments to support natural disaster response efforts within hazardous, dynamic, and unstable environments (economically/environmentally) in pre- and post- disaster scenarios, which could include, among other conditions: lack of access to medical care, exposure to critical incidents (including severe injury, death, traumatic encounters, and/or mental strain), and uncommon sleeping arrangements (i.e. not in a hotel, could include close living quarters and cohabitation);
GSD's nutritional environment contains milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat products. Ability to make dietary accommodations may be limited. Potential exposure to food borne allergens; and
Employees may be required for this role to work upon our Humanitarian Vessel for up to 30 consecutive days. The vessel's working environment entails performing in conditions inherent to vessel travel, including but not limited to: steep and narrow stairs and living spaces, close quarters including cohabitation, sharp surfaces, metal gangways and ladders, heavy doors, European-type plugs and wiring (220-240v, 60Hz) which cannot support all American appliances, in addition to bright and flashing lights, loud noises, nuts and shellfish exposure, poor weather, movements which can trigger motion sickness, and / or limited access to hospital / definitive care. This setting involves various sea conditions, including but not limited to rough seas, adverse weather, and potential for sea sickness.
Physical Demands During Non-Deployment Periods
Ability to perform work indoors in an office environment;
Ability to work a varied schedule to complete projects and meet deadlines in response to changing demands;
Ability to travel to attend meetings, industry or professional association conferences and stay overnight as required.
Physical Demands During Deployment Periods
Must be able to remain in a stationary position (sitting or standing) for up to 50% of the time;
Ability to regularly engage in manual dexterity;
[FOR VESSEL] Essential physical requirements (depending on requirements) may also include climbing, balancing, reaching or stretching, stooping, kneeling, crouching, crawling;
Ability to frequently move lift, push, pull, carry items weighing up to 20 pounds for various needs;
Ability to observe details at a close range (within a few feet of the observer), and the ability to communicate information and ideas so that others will understand (must also be able to exchange accurate information in these situations);
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
This reflects an assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at GSD's discretion.
Work Authorization Requirements: GSD participates in E-verify, an internet-based system that allows employers to determine the eligibility of their employees to work in the United States. E-Verify is administered by the U.S. Department of Homeland Security and the Social Security Administration. Our participation in E-Verify is in compliance with federal law and is limited to the use of E-Verify for employment eligibility verification only. We do not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9. Notwithstanding, employment is conditional upon validity of Employment Authorization Documents (EADs).
This is a summary rather than a detailed list of the duties performed. The essential functions, knowledge, skills, and working conditions may change along with business needs. This job description does not constitute a contract between employer and employee as employment is at will. Global Support and Development provides reasonable accommodations to assist qualified individuals in order to perform the essential functions their job requires.
GSD is an Equal Opportunity Employer, and embraces all candidates regardless of race, color, sex (including pregnancy), nation of origin, ethnicity, religion, disability, marital status, sexual orientation, age, gender identity or expression, genetic information, military/veteran status or any other basis prohibited by law.
GSD promotes diversity, equity, and inclusion in all candidate selections.
$47k-68k yearly est. 60d+ ago
Operational Risk Analyst
TD Bank 4.5
Operations analyst job in Charlotte, NC
New York, New York, United States of America **Hours:** 40 **Pay Details:** $72,280 - $117,520 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Line of Business:**
Risk Management
**Job Description:**
The Senior Group Risk Analyst provides a broad range of research, analysis, reporting, monitoring and/or operational process support within a defined area of function. Supports business by providing expert guidance/advice on a range of risk related matters within assigned or own area of specialization. The Senior Group Risk Analyst may support and/or provide oversight, commentary, and strategy analysis in connection to team and/or individual initiatives.
**Depth & Scope:**
+ Utilizes expertise to exercise sound and expert independent professional judgement and discretion in interacting and communicating with staff and senior management of the Bank with respect to regulatory risk and other matters
+ Empowered to make prudent professional recommendations - in rendering advice and counsel to business lines or assigned area and risk which impact performance of the business and overall enterprise strategies and objectives
+ Integrates the broader organizational context into advice and solutions within own functional area
+ Understands the industry, competition and the factors that differentiate the organization
+ Acts as the primary subject matter expert and expected to make sound decisions in setting standards within area of expertise
+ Applies expert knowledge and best practices to implement process, product or service improvements
+ Oversees and/or independently performs tasks from end to end
+ Acts as a subject matter expert within own area of specialty or as a resource for others
+ Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
+ Executes on complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
+ Recommends and implements solution within own are or responsibility that impact the strategies and objectives of the department
+ Uses advanced methods to contribute to new solutions and recommends standards against which others will operate
+ Impacts a high level of complexity in operational/reporting/process and/or analysis function requiring medium to longer term focus. Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise. Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
+ Works independently as the senior technical lead and guides others within area of expertise
+ Identifies and leads problem resolution for complex issues at all levels
**Education & Experience:**
+ Undergraduate degree or technical professional certification and/or
+ 5+ years relevant experience
+ Proficient knowledge of risk management, programs, policies, practices & reporting for business supported and/or area of discipline
+ Understanding and experience with various programing tools
+ Knowledge of risk management environment, standards, regulations and mitigation
+ Knowledge of current and emerging competitor and market trends
+ Ability to lead, plan, implement, and evaluate program/project activities to ensure completion of initiatives
+ Advanced skill in using analytical software tools, data analysis methods and reporting techniques
+ Skill in using computer applications including MS Office
+ Ability to communicate effectively in both oral and written form
+ Ability to work collaboratively and build relationships
+ Ability to work successfully as a member of a team and independently
+ Ability to exercise sound judgement in making decisions
+ Ability to analyze, organize and prioritize work while meeting multiple deadlines
+ Ability to handle confidential information with discretion
**Preferred Skills:**
+ Experience in non-financial, operational, or compliance risk
**Customer Accountabilities:**
+ Develops and operationalizes standards, policies and processes to identify, report and mitigate overall risk exposures within the business
+ Proactively analyzes potential risks and ensures key risks are aggregated/escalated to appropriate areas
+ Supports ongoing risk measurement activities by acquiring, analyzing and reporting business operational or relevant loss data
+ Establishes and provides regular risk analysis and reporting on operational loss performance of the business
+ Supports business with analysis and reporting on risk issues and their impact which may include scenario analysis
+ May be responsible for coordinating business continuity management (BCM) processes and supporting regulatory/compliance related initiatives impacting overall risks to the business (e.g. CDIC, anti-money laundering)
+ Supports established enterprise-wide risk escalation, review and approval processes, data management, policies and risk assessment processes
+ Contributes to the monitoring of Key Risk Indicators through the identification of key risk drivers for the business
+ May also monitor/report on compliance, management, and strategic initiatives
+ Provides regular commentary and industry analysis in supporting the development/maintenance/oversight of policies/procedures/practices
**Shareholder Accountabilities:**
+ Adheres to enterprise frameworks or methodologies that relate to activities for our business area
+ Ensures respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities
+ Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
+ Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
+ Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
+ Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
+ Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations and assess the effectiveness of programs/policies/practices
+ Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
+ Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues
+ Actively manages relationships within and across various business lines, corporate and/or oversight functions and ensures alignment with enterprise and/or regulatory requirements
+ Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
+ Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
**Employee/Team Accountabilities:**
+ Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
+ Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
+ Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
+ Participates in personal performance management and development activities, including cross training within own team
+ Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
+ Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
+ Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
+ Contributes to a fair, positive and equitable environment that supports a diverse workforce
+ Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
**Physical Requirements:**
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
+ Domestic Travel - Occasional
+ International Travel - Never
+ Performing sedentary work - Continuous
+ Performing multiple tasks - Continuous
+ Operating standard office equipment - Continuous
+ Responding quickly to sounds - Occasional
+ Sitting - Continuous
+ Standing - Occasional
+ Walking - Occasional
+ Moving safely in confined spaces - Occasional
+ Lifting/Carrying (under 25 lbs.) - Occasional
+ Lifting/Carrying (over 25 lbs.) - Never
+ Squatting - Occasional
+ Bending - Occasional
+ Kneeling - Never
+ Crawling - Never
+ Climbing - Never
+ Reaching overhead - Never
+ Reaching forward - Occasional
+ Pushing - Never
+ Pulling - Never
+ Twisting - Never
+ Concentrating for long periods of time - Continuous
+ Applying common sense to deal with problems involving standardized situations - Continuous
+ Reading, writing and comprehending instructions - Continuous
+ Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (***************************************
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
$72.3k-117.5k yearly 7d ago
Merchandise Planning & Inventory Analyst
Diamonds Direct 3.9
Operations analyst job in Charlotte, NC
We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO's. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO's exhibit humility, as in order for the business to succeed here, it takes EVERYONE!
Do YOU have what it takes to be a Diamonds Direct RHINO??
Key Responsibilities:
SKU & Profitability Management
Maximize profitability through SKU rationalization and quantify business impact.
Provide ad hoc reporting and analysis for weekly business reviews.
Manage in-stock levels for all SKUs across stores and eCommerce.
Category Strategy & Financial Planning
Build and execute strategic plans to define the vision for assigned categories.
Partner with cross-functional teams to develop financial plans covering sales, margin, inventory, GMROI, and turn.
Financial Analysis & Reporting
Present open-to-buy and line review financials to senior management.
Deliver detailed analysis with recommended actions, risks, and opportunities.
Inventory Optimization
Ensure optimum inventory levels and in-stock performance at store level.
Actively utilize systems such as Business Objects, ZPS, MFP, RMS, Tableau, and COR Maintenance.
Cross-Functional Collaboration
Partner with Merchandising, Merch Systems, Store Operations, Marketing, and Distribution teams.
Support projects and strategic analysis aligned with financial objectives.
Qualifications:
Bachelor's degree in Merchandising, Marketing, Business, or related field (preferred).
Minimum 2+ years in retail or product management.
Strong background in analytics, identifying trends/issues, and determining root causes.
Experience managing budgets, sales volume, and assortment productivity.
Proficient in MS Office Suite, especially Excel.
Familiarity with planning and reporting systems (Business Objects, ZPS, MFP, RMS, Tableau).
Detail-oriented, analytical, and a problem solver.
Excellent organizational and multi-tasking abilities.
Strong written, verbal, and interpersonal communication skills.
Ability to thrive in a fast-paced environment.
Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!
$50k-67k yearly est. Auto-Apply 34d ago
AI Optimization Analyst (Non-Technical)
Truliant Federal Credit Union 4.6
Operations analyst job in Charlotte, NC
Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.
Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.
Purpose of the Job
The AI Optimization Analyst is a critical specialist responsible for taking full ownership of the credit union's AI-driven member and staff experiences, directly influencing millions of interactions each year. This role serves as the primary expert on AI agent performance, using strategic analysis of conversational data to enhance accuracy, efficiency, and brand alignment with a goal to continuously improve the member experience and frontline productivity. The candidate works closely with the AI Solutions Architect to bring new use cases to life relative to the bots they are responsible for supporting. Key responsibilities include implementing prompt-engineering best practices, managing tone and ethical guardrails, owning end-to-end user acceptance testing of the bots they are responsible for, and consistently bringing forward innovative, high-impact ideas to expand and strengthen Truliant's AI self-service and internal support capabilities.
Essential Functions and Responsibilities
Owns and manages the end-to-end performance of the credit union's AI self-service and internal support agents with a primary focus on Kore.ai.
Develops and maintains documentation for prompts, workflows, standards, and performance metrics.
Analyzes conversational data and system analytics to identify trends, gaps, and improvement opportunities.
Implement sand refine prompt-engineering best practices to enhance clarity, accuracy, and efficiency in AI responses.
Ensures all AI-generated interactions reflect the credit union's brand voice, service standards, and member-first philosophy.
Assists in the process of monitoring and maintaining ethical guardrails, preventing hallucinations, incorrect assumptions, and off-brand behavior.
Continuously tunes and optimizes AI agent workflows, response logic, and model-driven capabilities.
Partners closely with the AI Solutions Architect to define, prioritize, and bring new AI use cases to life.
Designs and executes comprehensive testing plans, including leading UAT efforts to validate and approve all new features, prompts, and conversational flows.
Collaborates with business units and frontline teams to understand needs and translate them into AI enhancements.
Tracks and reports on KPIs such as containment, accuracy, satisfaction, escalation drivers, and operational impact.
Stays informed on AI trends and emerging capabilities, proactively recommending strategic improvements to maximize member and staff value.
Other Duties and Responsibilities
Assists with other tasks and projects as assigned.
Knowledge, Skills, and Abilities
Must have a strong understanding of conversational AI systems (e.g., AI, NLP, and intent-based bot frameworks).
Must have expertise in prompt engineering and the ability to craft clear, effective, and optimized AI instructions.
Must have analytical skills to interpret conversational data, identify patterns, and translate insights into actionable improvements.
Ability to manage tone, style, and brand voice across AI-generated interactions.
Must have the ability to understand all business processes within the credit union and how to integrate AI solutions that improve member experience and organizational efficiency.
Must have knowledge of ethical AI principles, including bias prevention, guardrail creation, and hallucination mitigation.
Must have experience with UAT processes, including test planning, execution, and validation.
Must have strong collaboration and communication skills to work effectively with technical teams, business partners, and frontline staff.
Must have the ability to translate business needs into functional AI requirements and conversational design elements.
Must have familiarity with analytics platforms (e.g., dashboards, reporting tools, or conversation intelligence systems).
Must have a problem-solving mindset, with the ability to diagnose issues and propose creative, scalable solutions.
Must have strategic thinking skills to identify new use cases and guide long-term AI evolution.
Must have attention to detail, especially in reviewing AI responses, workflows, and system changes.
Must have an understanding of user experience (UX) and conversational design principles.
Must have the ability to manage multiple priorities in a fast-moving, innovation-focused environment.
Must have a curiosity and continuous-learning mindset to stay current on emerging AI capabilities and best practices.
Must be able to work in a team environment, with strong collaborative skills.
Must have superior interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible, respectful.
Must be able to work in a general office environment.
Must be flexible and able to shift resources and priorities as required.
Must be able to complete all assignments with minimal supervision.
Should possess a strong commitment to providing excellent service to Truliant's members.
Physical Requirements
Occasional standing, walking, bending, and stooping required.
Must be able to sit at a desk for long periods of time and use a computer.
Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds.
Education and Background
Bachelor's degree required in a relevant field such as Business Administration or Information Systems. An equivalent combination of education and directly applicable work experience may be considered in place of a degree, particularly in AI operations, conversational design, or analytics-focused roles.
2-5 years of experience working with conversational AI platforms, generative AI systems, NLP technologies, or intent-based bot frameworks (e.g., Kore.ai, Dialogflow, Genesys, or similar) required.
Demonstrated experience in prompt engineering, AI response tuning, or bot conversation strategy required.
Hands-on experience leading or contributing to user acceptance testing (UAT), including test planning, scenario design, execution, and validation required.
Experience partnering with technical roles, such as AI engineers, product owners, or solutions architects, to translate business needs into functional requirements required.
Background working in financial services, credit unions, banking, customer experience design, or regulated environments is a plus.
If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!
As a member of the Truliant family, you will enjoy the following full time benefits:
No-cost employee Medical, dental, vision coverage
Prescription benefits (including mail order)
Paid holidays and Paid Time Off (PTO)
401(k) plan with contribution matching
Paid community involvement volunteers hours
Paid group life Insurance
Teammate loan discounts
Tuition reimbursement
Short and long-term disability
Health & Wellness program
Teledoc (physician video conferencing)
Onsite fitness facilities or health club reimbursement
Employee Assistance Program (EAP)
Medical flexible spending account
Dependent care flexible spending account
$35k-44k yearly est. 2d ago
Operations Analyst
Renuity
Operations analyst job in Charlotte, NC
The OperationsAnalyst plays a critical role in supporting Renuity's Growth & Transformation organization by analyzing business operations, identifying performance gaps, and driving continuous improvement across key functional areas. This role is responsible for gathering and interpreting operational data, mapping processes, identifying inefficiencies, and recommending solutions that enhance productivity, scalability, and overall performance. This individual should be highly analytical, detail oriented, and comfortable translating data into actional insights.
What You'll Do:
Conduct in-depth analysis of business performance metrics and operational workflows to identify inefficiencies and areas for improvement.
Develop clear, data-driven recommendations that enhance operational performance, reduce costs, and improve the customer experience.
Monitor progress of ongoing improvement initiatives and measure impact post-implementation.
Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones
Prepare detailed reports and PowerPoint presentations summarizing insights, trends, and recommendations for leadership team.
Monitor all strategic projects to ensure they achieve the desired outcomes.
What You'll Bring:
3+ years of experience in data analysis, process improvement, or a related role.
Proficient in data analysis tools including Excel, Power BI, Tableau.
Strong analytical and problem-solving skills.
Excellent attention to detail and ability to communicate findings effectively.
Experience with process mapping and improvement methodologies is a plus.
Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
About Renuity
Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service.
To learn more, visit Renuity's About Us page.
#RHB
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ******************************.
If you have a question regarding your application, please contact ******************
To access Renuity's Privacy Policy, please click here:
Privacy Policy
$51k-78k yearly est. Auto-Apply 44d ago
Revenue Operations Analyst
Pillar4 Media
Operations analyst job in Charlotte, NC
The Opportunity
Pillar4 Media is seeking a Revenue OperationsAnalyst to join its fast-growing team.
As a member of the Revenue Operations team, you'll work closely with our senior leadership and other team members to ensure data fidelity and accurate full-funnel reporting, ultimately providing insights to support decision making across the entire Pillar4 platform.
Pillar4's mission is To help people live healthier lives with access to trusted resources, in depth product reviews & supportive communities. Our vision is to build the #1 content and commerce engine connecting consumers directly to the best brands in all four pillars of health and wellness: sleep, fitness, nutrition, and mental health.
What You'll Be Doing
Reporting to the Performance & Brand Strategy Senior Associate, the Revenue OperationsAnalyst will:
Analyze large, complex datasets focused on brand, site, and funnel performance, with an emphasis on conversion metrics across health-based verticals (sleep, fitness, nutrition, mental health, aging/longevity)
Build and maintain performance reporting, dashboards, and visualizations that surface actionable insights for internal teams and leadership
Translate data into clear recommendations that drive revenue growth, efficiency, and optimization across brands, pages, and partnerships
Support the Partnerships team by analyzing historical performance, forecasting opportunity, and identifying data-backed paths to stronger brand deals
Collaborate with Data Science to improve data automation, reporting workflows, and visualization; leveraging AI where appropriate to scale insights and efficiency
Work closely with Paid Media to identify funnel leaks, high-impact optimization opportunities, and landing-page improvements that improve conversion and ROI
Own recurring performance analyses and ad-hoc deep dives, proactively identifying trends, risks, and growth opportunities
Take a hands-on role in improving operational processes, tools, and methodologies that increase business value and decision-making speed
What You Bring
1-3 years on-the-job experience or relevant internship/coursework in a highly quantitative and analytical role; statistics, management consulting, or investment banking experience is more relevant to this role than traditional marketing or market research analysis
Bachelor's degree in an analytically oriented discipline (e.g. business, economics, statistics, mathematics, etc.)
Comfort with measuring, interpreting, and making real-time decisions based on large volumes of data
Ability to build financial models, conduct ROI analysis, and present data and recommendations to senior team members on a regular basis through presentation and data visualization
Fluency in Microsoft Excel; competency in advanced statistical tools and data visualization tools a plus
Basic programming, SQL, Python or R Studio and scripting experience desired
Desire for a fast-paced, constantly changing environment with competing priorities and deadlines
Competitive drive, hunger to learn, and a figure-it-out attitude required
What We Look For
Openness to feedback and collaboration: You'll be working closely with folks across different teams, so you'll need to be open to the process and accept feedback and critique.
Strong communication skills: You'll have the ability to build relationships with external stakeholders, report up to internal stakeholders, and foster strong alignment with your team.
Alignment with Pillar4's culture: We live by our values and expect our team to buy in.
Act with focus
Get after it
Grow without limits
Build the team
Obsess Over Customers
Commit to Service
Entrepreneurial spirit: Our team members act like entrepreneurs in that we are incredibly driven, agile, goal-oriented, and are always up for a challenge.
Why You Should Join Us
Results: Pillar4 has built the #1 digital media company in the sleep health and aging spaces and is profitably expanding into fitness, nutrition, and mental health verticals.
Stability: We are privately owned, have a holding period of 'forever,' and have significant cash to invest.
Exposure: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed hundreds of employees, and actively run campaigns with Fortune 500 brands.
Market landscape: The $4 trillion health and wellness market is a highly relatable industry that is transforming. There's no better time than now to be building a business in this space.
Career growth: There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
Learning: We are a mighty team with subject matter experts in creative, branding, content strategy, SEO, paid media, and more. The opportunity to grow new skills and learn from smart people is endless.
Impact-focused: Opportunities to take part in our quarterly initiatives with organizations like
Beds for Kids
and
The Green Chair Project
and help respond to the critical needs of our local communities.
Fun: The team has a high bar for excellence but also a real interest in each other and making work fun.
The Package
Base salary and performance-based bonus commensurate with experience. At Pillar4, you'll have access to competitive benefits, including health insurance, 401k, a monthly wellness stipend for house cleaning, gym membership, grocery delivery or massages, and cell phone reimbursement.
Who We Are
Launched in 2017, Pillar4 Media operates a portfolio of market-leading digital brands that help consumers make better purchasing decisions. Our vision is to help people live healthier lives with access to trusted resources, in-depth product reviews, and supportive communities. Our mission is to be the #1 content and commerce engine connecting consumers to the best brands in all four pillars of health and wellness: sleep, fitness, nutrition and mental health.
We also partner with the leading direct-to-consumer brands in our markets to grow their businesses online. Our current portfolio includes the following:
Mattress Advisor, launched in 2017
Mattress Nerd, acquired in 2018
Sleepopolis, acquired in 2020
Mattress Clarity, acquired in 2020
The Fit House, launched in 2021
Garage Gym Reviews, acquired in 2021
Sleepyti.me, acquired in 2022
Sleep Advisor, acquired in 2022
BarBend, acquired in 2023
Breaking Muscle, acquired in 2023
Morning Chalk Up, acquired in 2023
Partnerships with leading direct-to-consumer brands and media companies to grow their businesses.
All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.
All offers are subject to a background check.
$51k-78k yearly est. 30d ago
Operational Risk Analyst
TD Bank 4.5
Operations analyst job in Charlotte, NC
Hours: 40 Pay Details: $72,280 - $117,520 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Risk Management
Job Description:
The Senior Group Risk Analyst provides a broad range of research, analysis, reporting, monitoring and/or operational process support within a defined area of function. Supports business by providing expert guidance/advice on a range of risk related matters within assigned or own area of specialization. The Senior Group Risk Analyst may support and/or provide oversight, commentary, and strategy analysis in connection to team and/or individual initiatives.
Depth & Scope:
* Utilizes expertise to exercise sound and expert independent professional judgement and discretion in interacting and communicating with staff and senior management of the Bank with respect to regulatory risk and other matters
* Empowered to make prudent professional recommendations - in rendering advice and counsel to business lines or assigned area and risk which impact performance of the business and overall enterprise strategies and objectives
* Integrates the broader organizational context into advice and solutions within own functional area
* Understands the industry, competition and the factors that differentiate the organization
* Acts as the primary subject matter expert and expected to make sound decisions in setting standards within area of expertise
* Applies expert knowledge and best practices to implement process, product or service improvements
* Oversees and/or independently performs tasks from end to end
* Acts as a subject matter expert within own area of specialty or as a resource for others
* Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
* Executes on complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
* Recommends and implements solution within own are or responsibility that impact the strategies and objectives of the department
* Uses advanced methods to contribute to new solutions and recommends standards against which others will operate
* Impacts a high level of complexity in operational/reporting/process and/or analysis function requiring medium to longer term focus. Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise. Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
* Works independently as the senior technical lead and guides others within area of expertise
* Identifies and leads problem resolution for complex issues at all levels
Education & Experience:
* Undergraduate degree or technical professional certification and/or
* 5+ years relevant experience
* Proficient knowledge of risk management, programs, policies, practices & reporting for business supported and/or area of discipline
* Understanding and experience with various programing tools
* Knowledge of risk management environment, standards, regulations and mitigation
* Knowledge of current and emerging competitor and market trends
* Ability to lead, plan, implement, and evaluate program/project activities to ensure completion of initiatives
* Advanced skill in using analytical software tools, data analysis methods and reporting techniques
* Skill in using computer applications including MS Office
* Ability to communicate effectively in both oral and written form
* Ability to work collaboratively and build relationships
* Ability to work successfully as a member of a team and independently
* Ability to exercise sound judgement in making decisions
* Ability to analyze, organize and prioritize work while meeting multiple deadlines
* Ability to handle confidential information with discretion
Preferred Skills:
* Experience in non-financial, operational, or compliance risk
Customer Accountabilities:
* Develops and operationalizes standards, policies and processes to identify, report and mitigate overall risk exposures within the business
* Proactively analyzes potential risks and ensures key risks are aggregated/escalated to appropriate areas
* Supports ongoing risk measurement activities by acquiring, analyzing and reporting business operational or relevant loss data
* Establishes and provides regular risk analysis and reporting on operational loss performance of the business
* Supports business with analysis and reporting on risk issues and their impact which may include scenario analysis
* May be responsible for coordinating business continuity management (BCM) processes and supporting regulatory/compliance related initiatives impacting overall risks to the business (e.g. CDIC, anti-money laundering)
* Supports established enterprise-wide risk escalation, review and approval processes, data management, policies and risk assessment processes
* Contributes to the monitoring of Key Risk Indicators through the identification of key risk drivers for the business
* May also monitor/report on compliance, management, and strategic initiatives
* Provides regular commentary and industry analysis in supporting the development/maintenance/oversight of policies/procedures/practices
Shareholder Accountabilities:
* Adheres to enterprise frameworks or methodologies that relate to activities for our business area
* Ensures respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities
* Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
* Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
* Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
* Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
* Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations and assess the effectiveness of programs/policies/practices
* Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
* Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues
* Actively manages relationships within and across various business lines, corporate and/or oversight functions and ensures alignment with enterprise and/or regulatory requirements
* Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
* Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities:
* Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
* Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
* Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
* Participates in personal performance management and development activities, including cross training within own team
* Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
* Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
* Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
* Contributes to a fair, positive and equitable environment that supports a diverse workforce
* Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
* Domestic Travel - Occasional
* International Travel - Never
* Performing sedentary work - Continuous
* Performing multiple tasks - Continuous
* Operating standard office equipment - Continuous
* Responding quickly to sounds - Occasional
* Sitting - Continuous
* Standing - Occasional
* Walking - Occasional
* Moving safely in confined spaces - Occasional
* Lifting/Carrying (under 25 lbs.) - Occasional
* Lifting/Carrying (over 25 lbs.) - Never
* Squatting - Occasional
* Bending - Occasional
* Kneeling - Never
* Crawling - Never
* Climbing - Never
* Reaching overhead - Never
* Reaching forward - Occasional
* Pushing - Never
* Pulling - Never
* Twisting - Never
* Concentrating for long periods of time - Continuous
* Applying common sense to deal with problems involving standardized situations - Continuous
* Reading, writing and comprehending instructions - Continuous
* Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
How much does an operations analyst earn in Fort Mill, SC?
The average operations analyst in Fort Mill, SC earns between $38,000 and $83,000 annually. This compares to the national average operations analyst range of $44,000 to $90,000.
Average operations analyst salary in Fort Mill, SC
$56,000
What are the biggest employers of Operations Analysts in Fort Mill, SC?
The biggest employers of Operations Analysts in Fort Mill, SC are: