Operations analyst jobs in Kinnelon, NJ

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical consumer goods manufacturing client in Summit, NJ. No Third-Party, No Corp to Corp, No Sponsorship Title: ServiceNow (CSM) Business Analyst Location: Summit, NJ Remote (Mon-Fri, 40 hours) must be able to work in LATAM, ANZ, APAC time zones Contract Duration: 12 months, with likely extension Pay Rate: $42.00 per hour (w2) Must Have Service Now CSM Customer Service Module experience only! Must Be Able to work in various times zones supporting LATAM, ANZ and APAC. Must Have Exceptional English Speaking Communication Skills ServiceNow Business Analyst Customer Service Module (CSM) We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow's Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA. Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow's Customer Service Management (CSM) module. • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution. • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items. • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence). • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT). • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow. • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs. • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders. • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions. • Document weekly status reports and communications using Microsoft PowerPoint and Excel. • Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives. Qualifications: • 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM. • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module. • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus. • Experience working on complex IT-led projects across multiple workstreams. • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations. • English is a must • Flexibility to work across various time zones to align with global project teams. • Proven experience leading architectural reviews and engaging with relevant review boards. Additional Information: • Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives.

Immediate need for a talented Analyst 2, Architecture/ServiceNow Business Analyst . This is a 12+months contract opportunity with long-term potential and is located in Summit, NJ (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-95020 Pay Range: $40 - $42/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Act as the primary Business Analyst for the implementation of ServiceNow's Customer Service Management (CSM) module. Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution. Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items. Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence). Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT). Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow. Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs. Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders. Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions. Document weekly status reports and communications using Microsoft PowerPoint and Excel. Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives. Key Requirements and Technology Experience: Key Skills; 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM. Customer Service Management (CSM) User Acceptance Testing (UAT) Agile methodologies (e.g., JIRA, Scrum, Confluence) 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM. Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module. Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus. Experience working on complex IT-led projects across multiple workstreams. Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations. Fluent in Spanish; proficiency in Portuguese is a plus but not required. Flexibility to work across various time zones to align with global project teams. Proven experience leading architectural reviews and engaging with relevant review boards. Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives. Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Day to Day: We are looking for a Chargebacks & Rebates Analyst to join one of our large generic pharmaceutical organizations in the Florham Park, NJ, area. We do not need an individual who is a Gross-To-Net Subject Matter Expert, but an individual with chargebacks & rebates experience (preferably someone with iContracts experience). This role will focus on managing and enhancing gross-to-net analytics, reporting, and forecasting. The consultant will work cross-functionally with Finance, Sales, and Commercial teams to ensure deductions and accruals are accurate, well-documented, and timely. Gross-to-Net Accruals & Analysis, including supporting the monthly close process by reviewing, validating, and booking GTN accruals (e.g., chargebacks, rebates, admin fees, returns, and Medicaid). *This position is hybrid, 3 days onsite per week in Florham Park, NJ. Must Haves: -Pharmaceutical experience -5-7 years of Financial Analysis, Chargebacks/Rebates experience -Experience with iContracts, Model N or a similar software (preferred, flexible) -Advanced experience with Excel and comfortable presenting information/data through PowerPoint slides

Join our finance team as a Senior Analyst, Government Pricing & Medicaid. This new position will play a key role in ensuring pricing accuracy and regulatory compliance across critical federal and state healthcare programs. Key Responsibilities: Perform manual government price calculations, analysis, and timely submissions for all mandated products Collaborate on Medicaid invoice processing and payment submissions Resolve data discrepancies and provide supporting documentation to government agencies, including CMS, HRSA, and the VA Ensure full compliance with federal and state reporting regulations

Liquidity and Collateral Operations (LCO) is a sub division of the Operations Division. As a global, multi-faceted and cross product sub division, the primary objectives of the sub division are the optimization of the firm's liquidity and mitigation of counterparty credit risk through the active monitoring of clients' derivative and securities financing portfolios. Liquidity and Collateral Operations is currently 480 staff strong globally, with regional presence in Salt Lake City, Dallas, New York, London, Bangalore, Singapore, Hong Kong, Tokyo, and many other offices working closely together. The sub division has a rare opportunity to support products and business ranging from foreign exchange, commodities, credit, equity, interest rates, Repo, insurance/pensions and bespoke structured derivatives and arrangements. LCO manages a wide range of complex processes, with members developing skills and competencies around derivative and security products, funding projections, cash management, margin risk management, counterparty exposure management and their respective business areas, legal agreements, technology flows and regulations. Compiling reports and performing analysis around collateral management efficiency and liquidity. Conducting daily reconciliations to ensure appropriate control checks within the triparty process, consolidate internal break reporting. Complete periodic tasks related to team administration (assisting with overall coverage, organizing and tracking progress on team initiatives) and helping manage to deadlines. Liaison with internal groups (Credit, Sales, Trading, Middle office, Legal, Front Office, Settlements, FX, and Corporate Treasury) to resolve liquidity issues. Ensuring accuracy and integrity of the firm's books and records. Performing a number of control functions, ensuring the integrity of our processes. Liquidity and Collateral Operations (LCO) is a sub division of the Operations Division. As a global, multi-faceted and cross product sub division, the primary objectives of the sub division are the optimization of the firm's liquidity and mitigation of counterparty credit risk through the active monitoring of clients' derivative and securities financing portfolios. Liquidity and Collateral Operations is currently 480 staff strong globally, with regional presence in Salt Lake City, Dallas, New York, London, Bangalore, Singapore, Hong Kong, Tokyo, and many other offices working closely together. The sub division has a rare opportunity to support products and business ranging from foreign exchange, commodities, credit, equity, interest rates, Repo, insurance/pensions and bespoke structured derivatives and arrangements. LCO manages a wide range of complex processes, with members developing skills and competencies around derivative and security products, funding projections, cash management, margin risk management, counterparty exposure management and their respective business areas, legal agreements, technology flows and regulations. Compiling reports and performing analysis around collateral management efficiency and liquidity. Conducting daily reconciliations to ensure appropriate control checks within the triparty process, consolidate internal break reporting. Complete periodic tasks related to team administration (assisting with overall coverage, organizing and tracking progress on team initiatives) and helping manage to deadlines. Liaison with internal groups (Credit, Sales, Trading, Middle office, Legal, Front Office, Settlements, FX, and Corporate Treasury) to resolve liquidity issues. Ensuring accuracy and integrity of the firm's books and records. Performing a number of control functions, ensuring the integrity of our processes. Skills: At least two years of professional work experience in a related field. Strong numerical, analytical and problem solving skills. Strong communication skills, highly articulate. Education: Bachelor's degree preferred. Skills & Requirements Skills: At least two years of professional work experience in a related field. Strong numerical, analytical and problem solving skills. Strong communication skills, highly articulate. Education: Bachelor's degree preferred.

MSIG USA continues to grow! MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world's top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business's unique risks. Responsible for monitoring the day-to-day operations of offshore business process outsourcing (BPO) provider teams. Ensure the BPO team is performing well and meeting all of the defined KPI's, maintaining appropriate productivity and quality, and training team members. Essential Functions: Manage work performed by BPO provider teams, including productivity and quality, and well as ensuring accurate performance metrics. Monitor and manage the daily productivity of our BPO provider teams and conduct regular meetings to ensure our service and delivery standards are met. Ensure that appropriate documentation is maintained on processes and procedures to guide our production teams in their daily performance. Train BPO provider teams on relevant systems or processes, provide refresher training when needed. Identify opportunities to offshore processes or tasks to increase operational efficiency. Analyze data to identify trends in or behavior patterns that may require changes to business processes; provide recommendations. Develop and implement new processes or procedures to improve efficiency or quality of service. Monitor KPI results and identify root causes for backlog, quality, SLA's, productivity, etc. Work with leadership and BPO provider leadership to resolve any issues with productivity and/or quality. Conduct time studies and FTE analysis to determine staffing needs. Answer questions from BPO provider and identify missing information or other items that are preventing work from being completed in a timely manner. Supervisory Responsibilities: Manage and oversee offshore BPO operation teams to ensure satisfactory levels of performance. Education and Experience Required: Bachelor's Degree. 2+ years of experience in a P&C insurance company's underwriting or operations department. Effective communication skills. Knowledge of the end-to-end commercial lines workflow for both new and renewal business. Commercial Lines rating knowledge is a plus. Strong focus on analyzing and interpreting data to identify / implement process improvement needs. Ability to influence others to execute change management. Strong analytical and problem-solving skills. Strong MS Excel, Visio and PowerPoint skills . It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group! It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions. Job Description Are you looking for your next opportunity? Sompo has a unique opportunity for a Commercial Auto Operations Analyst in our Insurance Operations team. As a Commercial Auto Operations Analyst, you will play a key role in optimizing operational performance across our commercial auto insurance division. You will be responsible for monitoring operational workflows to ensure adherence to established procedures, service level agreements, and regulatory standards. You will be responsible for analyzing and documenting systems requirements and providing support for all bureau reporting, with a primary focus on compliance with the DMVs and the Federal Motor Carrier Safety Administration (FMCSA). Your analytical skills, technical expertise, and understanding of commercial auto guidelines will be instrumental in optimizing our operations, streamlining processes, and ensuring compliance with industry regulations. Location: This position will be based out of our Morristown, NJ or Charlotte, NC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you'll be doing: Bureau Reporting Support: * Support the timely and accurate submission of all bureau reports, ensuring compliance with FMCSA and other regulatory guidelines. * Collaborate with cross-functional teams to collect necessary data and information for reporting purposes. * Investigate root causes of reporting errors and coordinate corrective actions across relevant stakeholders. Systems Requirements Documentation: * Work closely with IT and business stakeholders to identify and document system requirements related to commercial auto operations. * Participate with internal functional areas as appropriate throughout the development, testing, and implementation processes. * Develop comprehensive system documentation, including functional specifications, test plans, user manuals and training. Compliance and Regulatory Monitoring: * Stay up-to-date with changes in commercial auto regulations, FMCSA guidelines, and other industry-related developments. * Ensure that our commercial auto operations adhere to all relevant state and federal regulations, as well as internal policies. Data Analysis and Reporting: * Utilize data analysis tools and techniques to extract meaningful insights from commercial auto data. * Generate reports and present findings to stakeholders, making data-driven recommendations for process enhancements. * Communicate proactively with external stakeholders to resolve discrepancies, clarify reporting requirements, and confirm updates to fleet rosters. Process Optimization: * Identify operational inefficiencies and bottlenecks in commercial auto processes and propose solutions for improvement and data accuracy. * Collaborate with various teams to implement process changes and monitor their effectiveness. What you'll bring: * Bachelor's degree in Business Administration, Finance, Information Technology, or a related field is preferred. * Proven experience working in commercial auto operations, preferably within a P&C Insurance Carrier environment. * Understanding of commercial auto regulations and reporting requirements, with a focus on FMCSA guidelines. * Demonstrated ability to document system requirements and translate business needs into technical specifications. * Proficiency in data analysis and reporting tools (e.g. Microsoft Excel, SQL, Power BI). * Excellent analytical and problem-solving skills, with a keen eye for detail. * Effective communication and interpersonal skills, capable of collaborating with diverse teams and stakeholders. Salary Range: $65,000 - $100,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience. At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance. We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs: * Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution * Pharmacy benefits with mail order options * Dental benefits including orthodontia benefits for adults and children * Vision benefits * Health Care & Dependent Care Flexible Spending Accounts * Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children * Company-paid Disability benefits with very competitive salary continuation payments * 401(k) Retirement Savings Plan with competitive employer contributions * Competitive paid-time-off programs, including company-paid holidays * Competitive Parental Leave Benefits & Adoption Assistance program * Employee Assistance Program * Tax-Free Commuter Benefit * Tuition Reimbursement & Professional Qualification benefits In today's world, what do we stand for? Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo. Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions - we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.

This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done. At Blue Foundry Bank we invest in the well-being of our most prized asset…our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one. Position Summary The Commercial Lending Operations Analyst is responsible for supporting the underwriting, analysis, and management of commercial loans. This role involves evaluating financial statements, market data, and property performance to assess the creditworthiness of borrowers and the viability of loan requests. The analyst works closely with Head of Commercial Banking to ensure that all loan transactions align with Blue Foundry's risk appetite and regulatory guidelines. This is a critical role for supporting decision-making in both Commercial Real Estate (CRE), Commercial & Industrial (C&I), and general business lending. The rate of pay is the minimum amount offered for this position. Blue Foundry Bank will compensate employees in a fair and equitable manner, taking into consideration education, skills, current and relevant experience, among other factors. This position is eligible for incentive pay based on achievement of company and/or individual goals. In addition, our comprehensive compensation package includes; medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement. Primary Responsibilities Collaborate with Strategy and the Head of Commercial Banking to establish and monitor benchmarks and key performance indicators (KPIs) for business units and individual lenders. Conduct research by analyzing white papers, monitoring economic trends, and writing summaries to support strategic decision-making and business planning. Utilize web-based tools and databases to identify leads for CRE (Commercial Real Estate) and C&I (Commercial and Industrial) loans, and track new leads generated through research, phone, and online inquiries. Assist the Head of Commercial Banking in tracking and validating quarterly Incentive Compensation Plan (ICP) payouts. Work with the Head of Commercial Banking to prepare materials for monthly Board presentations, including analysis and data gathering. Oversee the preparation and distribution of pipeline reports, ensuring up-to-date information on loan processing and lead status. Provide data-driven insights and reports to senior team members to assist in decision-making, utilizing strong communication and analytical skills. Stay updated on industry trends and competitor positioning to provide insights that support strategic initiatives. Carry out other duties as assigned by Senior Management, contributing to overall team success and ensuring all operational objectives are met. Minimum Requirements: A bachelor's degree in finance, accounting, economics, business administration, or a related field 2 - 4 years of experience in commercial lending, credit analysis or a related financial services role Advanced in Excel (Aggregation and Finance Functions, Data Visualization, Lookup Formulas, and Pivot Tables) & PowerPoint Strong financial analysis and underwriting skills, with the ability to interpret complex financial statements, cash flow projections and real estate market data Proficient in conducting research on industry trends, economic conditions, and competitive landscapes to support decision making High level of organization, time management, and ability to work effectively with various stakeholders across the bank All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status. Come join the Blue Crew community and be part of our success!

Job Description Our client - a global business services provider - is looking to hire an enthusiastic Capital Markets Operations Associate with 2+ years experience in clearing and settlement - ideally listed derivatives (futures and options). This is a W2 role initially for 18 months and you will be deployed 3 days per week at a banking operations hub site in Jersey City NJ and work 2 days per week remote. Our client is an exciting, fast growing global firm and this role could lead to significant future opportunities either with them or the end-customer bank. The role has high visibility supporting an important capital markets business and offers the opportunity to work very closely with the end-customer bank's own staff. Responsibilities Trade Lifecycle Management: Oversee the entire trade lifecycle from execution to settlement, ensuring accuracy and efficiency. Clearing Operations: Manage clearing processes, including trade capture, margins, reconciliations, expiry management and settlement. System Expertise: Utilize key industry systems such as GMI, Clear Vision, and FIA Docs to streamline operations and enhance productivity. Risk Management: Identify and mitigate operational risks, ensuring compliance with industry regulations and internal policies. Process Improvement: Continuously evaluate and improve operational processes to enhance efficiency and reduce errors. Stakeholder Collaboration: Work closely with internal and external stakeholders, including traders, clearinghouses, and clients, to ensure seamless operations. Reporting: Prepare and analyze operational reports, providing insights and recommendations to senior management. Qualifications Experience: 2-5 years ideally in Global Exchange Traded Derivatives Markets. Open to considering candidate with experience in other assets classes (FX, cash equities, fixed income, commodities) Technical Knowledge: Proficiency in GMI, Clear Vision, FIA Docs and other relevant industry systems. Clearing Product Knowledge: In-depth understanding of clearing products and processes. Analytical Skills: Strong analytical and problem-solving skills. Communication: Excellent verbal and written communication skills. Attention to Detail: High level of accuracy and attention to detail. Team Player: Ability to work effectively in a team-oriented environment. Initial video interviews will be scheduled to take place in December. Job Type: Full-time Pay: $65,000 - $80,000 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Referral program Vision insurance Schedule: Monday to Friday Application Question(s): Are you willing to submit to a comprehensive background check? Education: Associate (Preferred) Experience: banking operations: 1 year (Required) Language: English (Required) Ability to Commute: Jersey City NJ (Required) Ability to Relocate: Jersey City NJ: Relocate before starting work (Required) Work Location: Hybrid - 3 days per week on client site, 2 days per week remote

NJ/NY Gotham FC (“Gotham FC” or “the Club”) is a National Women's Soccer League (“NWSL”) team representing New Jersey and New York. The team plays at Sports Illustrated Stadium in Harrison, NJ. At Gotham FC, we don't just play soccer; we set trends, challenge the status quo, and lead with bold creativity. While our roots are grounded in the tradition of the beautiful game, everything else about us is fiercely original. We're here to redefine expectations, break boundaries, and build something that hasn't been done before. If you're ready to push the limits and make an impact, you belong at Gotham FC. The Role:As the CRM & Operations Analyst, you will play a critical role in driving data-informed decision-making within our organization. In this role, you will focus on data hygiene, system alignment, and reporting to support ticketing, marketing, and business intelligence.You'll collaborate with various departments to optimize customer relationship management (CRM) and business intelligence tools to enhance sales lead generation and provide actionable insights through data segmentation and reporting. Key Responsibilities: Segment and assign leads in CRM, manage scoring and prospect tracking Perform CRM data hygiene: maintain and update contact records in HubSpot, including deduplication, tagging, and syncing fields across platforms Provide CRM user training, support, and documentation Reconcile and validate fan and sales data across CRM, ticketing systems, and BI tools Manage and report on ticketing platforms, including Ticketmaster and Sports Illustrated Tickets Create ad hoc and recurring reports using Excel, HubSpot, or BI tools (e.g. Tableau) Identify cross-channel behavior trends to improve outreach and ticket strategies Work with data warehouse to analyze and query data across multiple platforms Develop dashboards and visualizations in business intelligence tools (e.g. Tableau) to drive revenue growth and improve operational efficiency Qualifications: Bachelor's degree in Business, Finance, Data Analytics, Statistics, Economics, or a related field. 1-2 years of experience in CRM, business strategy, analytics, or a related field. Experience in the sports industry is a plus. Experience working with CRM tools (Salesforce, HubSpot, etc.). Experience working with business intelligence and data visualization tools (e.g., Excel, Tableau, Power BI). Experience working in SQL and R or other statistical programming language preferred. Passion for sports and understanding of the unique dynamics of the industry. Capability & Other Characteristics: Highly detail-oriented with a strong sense of ownership over data quality. Excellent quantitative and analytical skills. Ability to manage multiple projects simultaneously and meet tight deadlines. Strong interpersonal skills and ability to build relationships across all levels of the organization. Legally authorized to work in the United States. Location: Based at Gotham FC's business office, which is located at 15 Exchange Place Jersey City, New Jersey, on a hybrid working schedule which consists of three core in-office/in-person days (Tuesday, Wednesday, and Thursday) and two non-core days (Monday and Friday), with the option of being in the business office or remote. Ability to attend all home games and any mandatory events as well as away games, as necessary. A willingness to travel for other business-related needs, as they arise. Ability to work at the team's soccer operations office in Whippany, New Jersey, as needed. Gotham FC requires its associates to live in its market, that is, within reasonable commuting distance of Gotham FC's offices, practice facility and Sports Illustrated Stadium. **** Gotham FC is an equal opportunity employer and welcomes everyone to our team. We are committed to broadening the pool of qualified talent for consideration, including those who have been historically underrepresented. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Job type: Full-time Exempt position Salary range: $55,000 - $65,000 annually Benefits: Medical, Dental & Vision benefit plans available for Employee and Family, Employee funded 401(k) option This is a broad summary of the essential job functions and general duties for this position, the additional job duties that may be required from time-to-time, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. The person in this role may be required to and must be willing to perform other duties as assigned, to meet organizational needs. This may be modified from time to time, at the sole discretion of Gotham FC. This employee must follow and enforce all policies and procedures formulated by Gotham FC and be a role model for the organization. The existence of this job description does not modify the employee's “at-will” status. That is, unless a signed employment contract specifying a term of employment exists between Gotham FC and the employee or his/her/their representative, both Gotham FC and the employee will have the right to terminate the employment relationship at any time, with or without reason or notice, unless otherwise prohibited by law.

As Soon As Possible Additional Information: Effective Date(s): As Soon As Possible Staff Needed: One (1) Operations Analyst Qualifications: * Hold a Bachelor's degree from an accredited college or university in a relevant field such as public administration, business administration or risk management. Additional relevant work experience may be substituted on a year-to-year basis for the degree requirement. * Have three (3) years of professional experience in an operational or administrative role, preferably with a focus on asset management, financial analysis, or public sector administration. * Hold and maintain a valid driver's license with no serious violations. * Have excellent integrity and demonstrates good moral character and initiative. * Exhibit a personality that demonstrates interpersonal skills to relate well with students, staff, administration, parents and the community. * Demonstrate the ability to communicate effectively in English, both orally and in writing, using proper grammar and vocabulary. * Provide proof of U.S. citizenship or legal resident alien status by completing Federal Form 1-9 in compliance with the Immigration Reform and Control Act of 1986. * Provide evidence that a criminal record history check has been conducted and clearance has been given by the Department of Education, or, during the initial six-month period provide a sworn statement that the individual has not been Salary: $50,000.00 - $70,000 Subject for Negotiation Initiator: June Gray, Business Administrator * Meet such alternatives to above qualifications as the Superintendent may find appropriate and acceptable * Pending budget availability * All posting are open for ten (10) consecutive days following the date or until filled

Embark on a rewarding and challenging career as an Operations Analyst with our dynamic team where you'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. As an Operations Analyst- Loan Sales in Home Lending, you will be responsible for allocating and delivering mortgaged back securities (MBS), ensuring compliance with investor and regulatory requirements and support the line of business by performing complex operational loan sales and analytical tasks with a focus on investor related loan edit problem solving. You will drive end to end loan quality, recommend operational reengineering opportunity, and lead automation initiatives to benefit streamlined salability processes. **Job responsibilities** + Control tasks for loan sales operations including end to end pooling, allocation, defect identification/remediation, and oversight + Comprehend investor data requirements and accurately cure related loan quality edits efficiently + Develop and understand automation solutions for internal operational workflows and builds tools which will optimize and reduce manual processes. + Lead citizen development initiatives to benefit streamlined salability processes + Create reporting, interpret results and convey in a concise, straight-forward, and professional manner for all levels of operational staff from supervisors to senior level management. + Spearhead projects & tasks by ensuring timely completion and articulate any issues and risks to management + Ensure the integrity of data through automated extraction, translation, processing, analysis, and reporting **Required qualifications, capabilities, and skills** + Analytical skills with independent and logical problem solver and able to synthesize data, identify trends, and project outcomes. + Ability to organize and prioritize multiple projects and responsibilities with accuracy, attention to detail and limited supervision with very short turnaround times. + Ability to react quickly and decisively in high stressed situations and ability to lead projects and initiatives, prioritize work, meet deadlines and escalating any issues to management + Expert level PowerPoint and Excel and Working knowledge of either Alteryx, UiPath, Xceptor or Tableau + Strong written and verbal communication skills with ability to influence and work collaboratively with diverse/cross-functional teams and develop and maintain effective relationships with a wide range of stakeholders. + Ability to create presentations for all levels of management and effectively report with an executive presence and creating complex reporting with compelling key messages. + Ability to work with audit, compliance and regulatory constituencies to manage work in accordance with established procedures and demonstrate accountability for work processes and the associated risks and controls. **Preferred qualifications, capabilities, and skills** + Bachelor's Degree, majored in Finance, Economics, Statistics, Math, Business Administration, or Computer Science + 3-5 years Mortgage Banking experience + Knowledge of mortgage based operating systems including Black Knight, FHLMC Loan Selling Advisor, FNMA Loan Delivery, GNMA SFPDM Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans **Base Pay/Salary** Jersey City,NJ $88,350.00 - $128,000.00 / year

About Us VIRSIG, LLC is a global technology company focused on secure networks, video surveillance, detection, and access control solutions. We protect people, places and data by identifying then addressing cybersecurity, infrastructure, perimeter, and site vulnerabilities. At VIRSIG, our strength is in how we efficiently deliver leading-edge products and services to our customers, and we're proud to set the standard for success in our industry. We are seeking a highly motivated and detail-oriented Agency Emergency Operations Center (AEOC) Analyst to join our team. This role requires a proactive professional who thrives in high-pressure environments, can quickly assess and interpret complex information, and effectively communicate with leadership, internal teams, and external stakeholders. The AEOC Analyst will be responsible for maintaining situational awareness of client facilities across New York and New Jersey, analyzing real-time data, and providing critical updates through alerts, reports, and briefings. The ideal candidate will excel in operational coordination, crisis management, and strategic communication in a 24/7/365 emergency operations center (EOC) environment. This is an opportunity to play a key role in emergency operations and crisis response, providing essential support to protect lives and critical infrastructure. If you are detail-oriented, thrive under pressure, and want to make a meaningful impact, we encourage you to apply. Why join us? Competitive compensation packages Medical, dental, vision coverage Health Reimbursement Arrangement (HRA) Life insurance 401(k) with company match Professional development assistance PTO program Paid federal holidays Growing firm with fantastic team and culture Key Responsibilities Monitor and analyze real-time information from various sources to assess and communicate the impact of incidents at local, regional, and national levels Develop and disseminate reports, alerts, and briefings to client leadership, managers, and external stakeholders to maintain continuous situational awareness Coordinate with federal, state, and local agencies to ensure seamless information flow and operational response Maintain a common operating picture of all client facilities, ensuring decision-makers have accurate, up-to-date intelligence Manage multiple tasks simultaneously while maintaining composure and clarity under pressure. Provide clear, concise briefings in both verbal and written formats Assist leadership in analyzing and interpreting data to support informed decision-making Qualifications & Skills Experience working in a 24/7/365 operations center with multi-agency coordination Two years of experience collecting information from diverse sources, performing analysis, disseminating actionable information and providing recommendations Strong interpersonal and communication skills to engage with diverse stakeholders Ability to quickly analyze and interpret data to assess risks and recommend actions Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other operational platforms Demonstrated ability to think critically and maintain composure in high-pressure situations Ability to draft professional reports, requests for information, and operational briefings Strong organizational skills with the ability to adapt to rapidly changing priorities Ability to work 12-Hour Shifts: 7am to 7pm and 7pm to 7am Salary range: $48-54K annually VIRSIG's “Why” At VIRSIG, we believe that service to others can change the world. We believe that those who serve with strong morals and character can inspire others to do the same and overcome obstacles and challenges that many may see as insurmountable. We believe that it is our duty to defend, protect, and serve those that uphold our nation's values. If you're driven and looking for a place to grow, come join us. VIRSIG's Core Values People Matter Do the Right Thing Endless Pursuit of Excellence Long-term vs Short-term Focus Be Heroic! Never Give Up VIRSIG offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, professional development assistance, as well as participation in a 401(k) plan with company match. Salary will be commensurate with experience. VIRSIG is proud to be an equal employment workplace. Individuals seeking employment at VIRSIG are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

The Damage Prevention team is seeking a full-time Senior Analyst to support Operating Supervisors and the Field Operations Planner in managing the growing demands of underground utility protection. This role will be responsible for best utilizing operations data in addressing one call ticket volume and supporting the company's damage reduction goals.The Senior Analyst will lead efforts in analyzing ticket data, prioritizing field resources, and developing dashboards and tools to enhance operational efficiency. Responsibilities include performing risk assessments, producing actionable reports, supporting compliance mailings, managing invoices, and contributing to quarterly and annual performance reporting. The analyst will also coordinate with internal and external stakeholders, integrate new technologies, and support outreach and education initiatives aimed at reducing no-call damages and promoting safe excavation practices. The role supports ongoing work throughout the year, with deliverables aligned to quarterly reporting cycles and continuous improvement initiatives. Periodic overnight travel may be required to perform in education and outreach activities, and participation in industry committees and organizations.The Senior Analyst will be instrumental in improving data-driven decision-making and reducing administrative burdens on field personnel. This role directly contributes to public safety, regulatory compliance, and community trust. Required Education/Experience Associate's Degree and 4 years of related experience Technical or Engineering preferred Preferred Education/Experience Bachelor's Degree and 3 years of related experience Technical or Engineering preferred Relevant Work Experience Must be flexible to handle multiple assignments, able to adapt to rapidly changing priorities, energetic, and meet deadlines and effectively interact with all levels of the organization, required. Ability to coordinate across departments and with external stakeholders including contractors and regulatory bodies, required. Proficiency in data analysis tools such as Excel, Power BI, or Tableau, required. Must possess excellent customer service, presentation, and communication (oral and written) skills, required. Must have strong analytical, technical and interpersonal skills, required. Experience developing dashboards, reports, and performance metrics to support operational decision-making, required. Experience working with one-call systems, utility locating, or underground infrastructure, preferred. Familiarity with GIS systems and ticket management platforms, preferred. Licenses and Certifications Driver's License Required Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Must be able and willing to travel within Company service territory, as needed. Use personal vehicle(s) and be able, to travel to various Company and field locations, when required. Core Responsibilities Manage the increasing one-call ticket volume, construction activity and the required company and contractor resources to best prevent damage to the underground gas and electric systems. Perform qualitative and quantitative risk analysis of the increasing volume of one call tickets to prioritize the workforce in preventing underground gas and electric damages. Develop, implement, and maintain useful reporting, production assessment tools to support the operation. Evaluate completeness and accuracy of information for trending and analysis. Contribute to the Damage Prevention quarterly and annual reporting needs. Coordinate with internal and external groups on current and ongoing Damage Prevention efforts. Support the execution of compliance mailing programs. Support cost control efforts with invoice management, payment, and commitments. Support program effectiveness evaluation and metrics reporting. Support in the damage prevention education, marketing, and outreach efforts.

What we expect The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Coordinator- New Installation in Northern New Jersey. Responsible for coordinating all administrative duties associated with the branch New Installation operations department so that the department functions efficiently and cost effectively. ESSENTIAL JOB FUNCTIONS: Receives completed booking packages from sales; reviews booking package for terms and conditions pertaining to certified payroll, NIM warranty and any other pertinent terms. Electronically files Booking package into JobSight, updates key members and customer contact information. In JobSight, create and send Letter One package to customer and task Manager/Superintendent to follow up. Works with manager to determine appropriate permits needed, preparing the permits and preparing the intent to install forms to obtain the permit. Sends turnover approval requests to turnover “mailbox” for all jobs that are scheduled for final inspection during the month. Keeps JobSight and inter-department calendars accurate. Receives final acceptance forms from the field, inputs the information date into JobSight; notifies appropriate personnel; forwards a copy of the final acceptance form to Regional Billing; and updates related reports. Receives New Installation Maintenance audit reports; updates JobSight and sends to New Installation Maintenance Audit email. Prepares certified payroll package and sends to Regional Certified Payroll Administrator. Updates JobSight project file with notes and photos from Manager/Superintendent site visits. Prepares and logs change orders into JobSight. Includes following up on outstanding change orders, booking change orders, and providing time tickets/documentation to the customer as needed. Prepares documentation and attends the weekly operation meetings and monthly order management calls. Schedules final inspections with all necessary parties. Completes all project closeout documentation and sends to required recipients. Fields calls from customers regarding status of jobs and answers inquiries. Participates in the monthly Accounts Receivable conference call with Regional Collections. Actively pursues and follows-up on Accounts Receivable items. Tracks and sends deposit checks to Regional Collections. Assists in the preparation of payroll in JobSight for Manager/Superintendent approval. Includes providing documentation required for payroll processing (approved receipts, approved override rate forms); and filing original expense receipts. Receives and reviews union vacation request forms for conflicts and available time. Tracks time-off requests utilizing Vacation Tracker in our system, forwards reports to designated parties. Submits accurately and tracks warranty claims to ensure timely processing of the warranty. Creates parts requisitions based on accurate and detailed documentation from field and/or operations management. This may include safety, uniforms, and supplies. Reviews invoice on-hold reports and works with Office Manager, Region and Corporate, as needed, to resolve the holds. Maintains and analyses various daily, weekly and monthly reports. Includes resolving open commitments, expected receipts, and jobs eligible to close reports. Receives and distributes faxes and correspondence pertaining to construction operations. Who we are looking for EDUCATION & EXPERIENCE: High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience Six months to one year of prior experience in construction Previous elevator repair administrative work. What we offer Who we are Contact To apply to a position, please click on the Apply Now button. For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference. *******************************

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience. POSITION SUMMARY: The Technology Change Management Analyst is responsible for adhering to the change management standard and procedures. This person assesses the impact of the change, manages risks, minimizes service disruptions, coordinates with IT and business stakeholders and ensures effective communications and training for the Technology Change Management users. The Technology Change Management Analyst ensures all changes to production systems are compliant with the change management process to maintain a secure and stable operating environment. The Technology Change Management Analyst assists the Technology Change Management Manager. KEY RESPONSIBILITIES: Assist with implementing Technology Change Management standard and procedures to provide for a well-structured process and ensure that changes are communicated in a timely manner across the enterprise. Assist Change Advisory Board (CAB) meetings as needed. Monitor and support Requests for Change (RFCs) through the change lifecycle. Work with various clients and analyzes and assesses RFCs to ensure readiness for implementation and completion. Utilize the Technology Change Management system to monitor, track and report changes and create Technology Change Management dashboards. Involvement with the development and testing enhancements in the ServiceNow Technology Change Management module. Assist in internal and external Technology Change Management audits. MINIMUM QUALIFICATIONS: Bachelor's degree in areas such as Information Technology, Business Administration, and/or Finance from an accredited institution. Minimum 7 years of experience in Process Automation. Minimum of 3 years of Technology Change Management experience. 3-5 years of strong understanding of IT systems, the change life cycle and infrastructure technologies experience. Experience implementing and managing technology changes. Experience reading and understanding data, to demonstrate how technology changes impact the organization and the operations. PREFERRED QUALIFICATIONS: ITIL Certification and/or Project Management Professional Certification preferred Knowledge of principles and methodologies of Technology Change Management preferred. WORKING CONDITIONS Work is mainly performed in a normal office environment. Noise levels usually are moderate. Prolonged sitting Lifting from 5 to 10 lbs. (printer paper, storage boxes) Occasional bending or overhead lifting (storing files or boxes) The hazards are mainly those present in a normal office setting. HAZARDS: The hazards are mainly those present in a normal office setting and those present in commuting by car. Occasionally, they may be exposed to those conditions present in public forums and meeting places. This may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. Pay Details: $65,200 - $93,200 annually Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

Job Classification: Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy The Strategic Investment Research Group (SIRG), a part of PGIM Global Wealth, consists of Portfolio Consulting Services, Portfolio Construction, and Trade, Operations & Technology. SIRG was founded over 30 years ago to serve the Prudential Financial wealth management divisions. Today, SIRG provides services to a wide range of the Prudential Financial businesses, ranging from basic research and reporting to full-service platform consulting and discretionary multi-manager portfolio management. SIRG provides research to platforms with over $503 billion in assets and serves as portfolio managers to over $98 billion in assets. The Portfolio Construction team is accountable for asset allocation portfolios and model portfolios. What you can expect * Handle and track day to day inquiries from the SIRG team * Product owner and liaison between the SIRG team and internal and external applications and technology teams * Oversee the development and maintenance of SIRG applications * Project Management and business analyst responsibilities * Process efficiency and evaluation implementation * New product launch set up in various applications What you will bring * Bachelor's degree in business (Accounting or Finance preferred) * Ability to work in a team environment and individually * Strong organizational, interpersonal and communication skills * Self-motivated and proactive; willingness and strong desire to learn * Microsoft 365 product suite * Project management experience * Business analyst experience * Experience with JIRA software * Experience in the investment industry Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $80,000 to $95,000. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. About PGIM Global Wealth PGIM Global Wealth is dedicated to helping clients solve their toughest investment challenges-whether it's capital growth, reliable income, or protection from market volatility and other risks. As part of PGIM, the global investment management business of Prudential Financial, PGIM Global Wealth is the manufacturer and distributor of retail mutual funds sold primarily through third-party distribution channels. The products and strategies we create are managed by PGIM, which is Prudential's asset management organization. Prudential has become recognized as a leading provider of investment solutions for institutional and retail clients. Our reputation for financial strength, investment talent, risk management, and thought leadership has led to rapid growth. What we offer you: * Market competitive base salaries, with a yearly bonus potential at every level. * Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. * 401(k) plan with company match (up to 4%). * Company-funded pension plan. * Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. * Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. * Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. * Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email *************************************** to request assistance.

Job Description As one of the Washington Metropolitan area's fastest growing IT companies, we are always looking for creative, passionate and responsible employees. We acknowledge that intelligent, dedicated employees are our greatest asset and are continuously adding to our talented and diverse team. If you feel innovation, integrity and a drive to deliver are key components to success, we invite you to become Enlightened. Position Overview: The Contact Center Project Analyst shall manage all aspects of Contractor's staff and project schedule and budget. Responsible for project coordination and scheduling, issue resolution, issue escalation, resource management, budget management, management interface and fare collection related data analysis. MUST HAVE: Advanced proficiency in Microsoft Excel, with extensive experience in pivot tables and other advanced functions. Position Responsibilities: The Contact Center Project Analyst responsible for performance of these services: Develop and manage the project plan and resources. Coordinate tasks and ensuring deliverables. Provide project status reports to management and customers. Resolve project issues that jeopardize the success of the project. Manage the Customer Service Center staff, including administration of staff accounts and rights. Ensure the day-to-day responsibilities for all services required hereunder are performed in a professional manner. Provide oversight of fulfillment and support services for all fare classes. Provide oversight of telephone and web-based customer support tasks. Analyze and monitor all functions for both patron and financial reports related PATH fare collection. Oversee reconciliation reporting and analysis. Provide a high level of customer service at all times to patrons and ensure that CSC staff adhere to these provisions. Maintain sufficient staffing at all times and provide additional staff as requested by PATH management. Manage appropriate Contractor's staff coverage, in particular during training for the new fare payment system. Extensive knowledge of computer applications including Microsoft Windows-based software applications, including but not limited to Microsoft Word, Excel, and PowerPoint. Oversee all services related to Transit Benefit Providers and their customers which shall include but not be limited to uploading of various products to customer PATH accounts, per the direction of PATH. Serve as liaison to the designated Cubic system administration contact, per PATH management direction. Serve as liaison to internal PATH and Authority stakeholders (Marketing, TEC, Audit, Comptrollers and Treasury Departments), per PATH management direction. Support Payment Card Industry (PCI) and cyber-security compliance. Maintain inventory of office supplies. Oversee and manage Fare Media inventory. Work with PATH management to order additional media as necessary. Manage Contractor's personnel timekeeping system and records to ensure completeness and accuracy. Responsible for functions related to the customer and B2B website, which shall include but not limited to: All PATH fare media sales, servicing and responses to PATH account inquiries. Assistance with migration of customers from the legacy system to the new system. Monitoring customer website autoload function, including the ability to use the appropriate software applications to ensure that our patrons receive their transit products. Analyzing and monitoring patron and financial reports. Responsibility of all CSC staff working with the various functions of the CRM and back office applications. Providing staff support during training. Gathering feedback on the new system and communicating any issues or bugs encountered. Analyze data to investigate potential issues and tracking resolution. Required Qualifications: Open Availability (Weekends and evening will be required periodically according to business needs) Have at least five (5) years prior experience in similar performance functions to those required of a Contact Center Project Analyst herein, which includes two (2) years of supervisory level experience or above and shall be able to speak and write proficiently in the English language. Prior experience with transit fare payment systems preferred. Prior experience with call center management preferred. Bachelor's degree or equivalent experience preferred Ability to type 65 words per minute or higher Advanced experience with Microsoft Excel, including proficiency with pivot tables and other advanced functions. Benefits: The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: Medical/Dental/Vision Insurance with Health Savings Accounts (HSA) Flexible Spending Accounts (FSA) 401(k) Retirement Plan Paid Holidays, Vacation, & Sick Leave Professional Training & Development Reimbursement Please note, these benefits are available exclusively to full-time employees of Enlightened. Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

As one of the Washington Metropolitan area's fastest growing IT companies, we are always looking for creative, passionate and responsible employees. We acknowledge that intelligent, dedicated employees are our greatest asset and are continuously adding to our talented and diverse team. If you feel innovation, integrity and a drive to deliver are key components to success, we invite you to become Enlightened. Position Overview: The Contact Center Project Analyst shall manage all aspects of Contractor's staff and project schedule and budget. Responsible for project coordination and scheduling, issue resolution, issue escalation, resource management, budget management, management interface and fare collection related data analysis. MUST HAVE: Advanced proficiency in Microsoft Excel, with extensive experience in pivot tables and other advanced functions. Position Responsibilities: The Contact Center Project Analyst responsible for performance of these services: Develop and manage the project plan and resources. Coordinate tasks and ensuring deliverables. Provide project status reports to management and customers. Resolve project issues that jeopardize the success of the project. Manage the Customer Service Center staff, including administration of staff accounts and rights. Ensure the day-to-day responsibilities for all services required hereunder are performed in a professional manner. Provide oversight of fulfillment and support services for all fare classes. Provide oversight of telephone and web-based customer support tasks. Analyze and monitor all functions for both patron and financial reports related PATH fare collection. Oversee reconciliation reporting and analysis. Provide a high level of customer service at all times to patrons and ensure that CSC staff adhere to these provisions. Maintain sufficient staffing at all times and provide additional staff as requested by PATH management. Manage appropriate Contractor's staff coverage, in particular during training for the new fare payment system. Extensive knowledge of computer applications including Microsoft Windows-based software applications, including but not limited to Microsoft Word, Excel, and PowerPoint. Oversee all services related to Transit Benefit Providers and their customers which shall include but not be limited to uploading of various products to customer PATH accounts, per the direction of PATH. Serve as liaison to the designated Cubic system administration contact, per PATH management direction. Serve as liaison to internal PATH and Authority stakeholders (Marketing, TEC, Audit, Comptrollers and Treasury Departments), per PATH management direction. Support Payment Card Industry (PCI) and cyber-security compliance. Maintain inventory of office supplies. Oversee and manage Fare Media inventory. Work with PATH management to order additional media as necessary. Manage Contractor's personnel timekeeping system and records to ensure completeness and accuracy. Responsible for functions related to the customer and B2B website, which shall include but not limited to: All PATH fare media sales, servicing and responses to PATH account inquiries. Assistance with migration of customers from the legacy system to the new system. Monitoring customer website autoload function, including the ability to use the appropriate software applications to ensure that our patrons receive their transit products. Analyzing and monitoring patron and financial reports. Responsibility of all CSC staff working with the various functions of the CRM and back office applications. Providing staff support during training. Gathering feedback on the new system and communicating any issues or bugs encountered. Analyze data to investigate potential issues and tracking resolution. Required Qualifications: Open Availability (Weekends and evening will be required periodically according to business needs) Have at least five (5) years prior experience in similar performance functions to those required of a Contact Center Project Analyst herein, which includes two (2) years of supervisory level experience or above and shall be able to speak and write proficiently in the English language. Prior experience with transit fare payment systems preferred. Prior experience with call center management preferred. Bachelor's degree or equivalent experience preferred Ability to type 65 words per minute or higher Advanced experience with Microsoft Excel, including proficiency with pivot tables and other advanced functions. Benefits: The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: Medical/Dental/Vision Insurance with Health Savings Accounts (HSA) Flexible Spending Accounts (FSA) 401(k) Retirement Plan Paid Holidays, Vacation, & Sick Leave Professional Training & Development Reimbursement Please note, these benefits are available exclusively to full-time employees of Enlightened. Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.