Operations/dispatch vs dispatch coordinator

The differences between operations/dispatches and dispatch coordinators can be seen in a few details. Each job has different responsibilities and duties. Additionally, an operations/dispatch has an average salary of $39,483, which is higher than the $38,470 average annual salary of a dispatch coordinator.

The top three skills for an operations/dispatch include patrol, data entry and computer aided dispatch. The most important skills for a dispatch coordinator are customer service, data entry, and customer inquiries.

Operations/dispatch vs dispatch coordinator overview

	Operations/Dispatch	Dispatch Coordinator
Yearly salary	$39,483	$38,470
Hourly rate	$18.98	$18.50
Growth rate	4%	4%
Number of jobs	60,313	16,930
Job satisfaction	-	-
Most common degree	High School Diploma, 29%	Bachelor's Degree, 37%
Average age	39	43
Years of experience	-	2

What does an operations/dispatch do?

An operations dispatcher is a communication liaison between delivery drivers, customers, and an operations center of a delivery service or distributorship. You should effectively communicate with drivers for timely and efficient deliveries and inform customers of expected times of delivery. Operations dispatchers develop the most efficient delivery routes and keep in touch with drivers throughout a delivery run, monitor any abrupt changes on the routes such as constructions, and work with management to alter set routes to accommodate customer needs.

What does a dispatch coordinator do?

A dispatch coordinator is primarily in charge of dispatching and tracking vehicles that provide different services. The extent of their duties varies upon their industry or institution of employment. In emergency dispatch centers, they answer calls from the public and coordinate police cars, ambulances, or fire trucks to respond to emergencies, all while staying on the line with the caller. A dispatch coordinator may also work trucking or delivery companies where they are in charge of coordinating shipping details and schedules, managing routes, and monitoring the vehicles.

Operations/dispatch vs dispatch coordinator salary

Operations/dispatches and dispatch coordinators have different pay scales, as shown below.

	Operations/Dispatch	Dispatch Coordinator
Average salary	$39,483	$38,470
Salary range	Between $28,000 And $54,000	Between $30,000 And $47,000
Highest paying City	Fremont, CA	Bellingham, WA
Highest paying state	Pennsylvania	Alaska
Best paying company	AECOM	Balfour Beatty plc
Best paying industry	Government	Finance

Differences between operations/dispatch and dispatch coordinator education

There are a few differences between an operations/dispatch and a dispatch coordinator in terms of educational background:

	Operations/Dispatch	Dispatch Coordinator
Most common degree	High School Diploma, 29%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Operations/dispatch vs dispatch coordinator demographics

Here are the differences between operations/dispatches' and dispatch coordinators' demographics:

	Operations/Dispatch	Dispatch Coordinator
Average age	39	43
Gender ratio	Male, 46.9% Female, 53.1%	Male, 45.8% Female, 54.2%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	17%	7%

Differences between operations/dispatch and dispatch coordinator duties and responsibilities

Operations/dispatch example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Assist A/R with basic accounting issues.
Certify by ACJIC as a NCIC operator.
Call taker job are taking customers calls.
Cross-Train as both call taker and dispatcher.
Dispatch calls to the appropriate agency - police, fire, ems.

Dispatch coordinator example responsibilities.

Manage high volume of data entry A/R invoices and mail out invoices to customers.
Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Enter loads into AS400 system.
Dispatch drivers to customers using AS400.
Dispatch 25 HVAC technicians to various job sites.
Monitor CCTV for student activities during high traffic times.

Operations/dispatch vs dispatch coordinator skills

Common operations/dispatch skills

Patrol, 11%
Data Entry, 7%
Computer Aided Dispatch, 7%
Quality Customer Service, 6%
Two-Way Radio, 6%
Emergency Situations, 6%

Common dispatch coordinator skills

Customer Service, 33%
Data Entry, 7%
Customer Inquiries, 5%
Delivery Appointments, 4%
Windows, 4%
Emergency Calls, 4%

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Operations/Dispatch
Operations/Dispatch vs Dispatch Coordinator

Updated January 8, 2025

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