Operations/dispatch vs emergency dispatcher

The differences between operations/dispatches and emergency dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an operations/dispatch has an average salary of $39,483, which is higher than the $36,748 average annual salary of an emergency dispatcher.

The top three skills for an operations/dispatch include patrol, data entry and computer aided dispatch. The most important skills for an emergency dispatcher are computer aided dispatch, EMS, and customer service.

Operations/dispatch vs emergency dispatcher overview

	Operations/Dispatch	Emergency Dispatcher
Yearly salary	$39,483	$36,748
Hourly rate	$18.98	$17.67
Growth rate	4%	4%
Number of jobs	60,313	29,409
Job satisfaction	-	-
Most common degree	High School Diploma, 29%	Bachelor's Degree, 32%
Average age	39	39
Years of experience	-	-

Operations/dispatch vs emergency dispatcher salary

Operations/dispatches and emergency dispatchers have different pay scales, as shown below.

	Operations/Dispatch	Emergency Dispatcher
Average salary	$39,483	$36,748
Salary range	Between $28,000 And $54,000	Between $27,000 And $49,000
Highest paying City	Fremont, CA	Allentown, PA
Highest paying state	Pennsylvania	Pennsylvania
Best paying company	AECOM	Clean Harbors
Best paying industry	Government	Government

Differences between operations/dispatch and emergency dispatcher education

There are a few differences between an operations/dispatch and an emergency dispatcher in terms of educational background:

	Operations/Dispatch	Emergency Dispatcher
Most common degree	High School Diploma, 29%	Bachelor's Degree, 32%
Most common major	Business	Criminal Justice
Most common college	-	-

Operations/dispatch vs emergency dispatcher demographics

Here are the differences between operations/dispatches' and emergency dispatchers' demographics:

	Operations/Dispatch	Emergency Dispatcher
Average age	39	39
Gender ratio	Male, 46.9% Female, 53.1%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between operations/dispatch and emergency dispatcher duties and responsibilities

Operations/dispatch example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Assist A/R with basic accounting issues.
Certify by ACJIC as a NCIC operator.
Call taker job are taking customers calls.
Cross-Train as both call taker and dispatcher.
Dispatch calls to the appropriate agency - police, fire, ems.

Emergency dispatcher example responsibilities.

Perform (EMD) emergency medical dispatch procedures until the police, fire fighters or paramedics arrive.
Receive emergency and non emergency calls via telephone, TDD or radio.
Assist with over the phone medical instruction, CPR instruction, and traumatic emergencies.
Coordinate response of ambulances and public safety units to emergency sites or in-progress crime situations.
Coordinate response of ambulances, fire, and police units to emergencies and in-progress crime situations.
Assist with leading callers through various procedures such as CPR while waiting for units to arrive on scene.

Operations/dispatch vs emergency dispatcher skills

Common operations/dispatch skills

Patrol, 11%
Data Entry, 7%
Computer Aided Dispatch, 7%
Quality Customer Service, 6%
Two-Way Radio, 6%
Emergency Situations, 6%

Common emergency dispatcher skills

Computer Aided Dispatch, 12%
EMS, 6%
Customer Service, 6%
CAD, 6%
Public Safety Agencies, 6%
Non-Emergency Telephone Calls, 6%

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Office and Administrative Industry
Operations/Dispatch
Operations/Dispatch vs Emergency Dispatcher

Updated January 8, 2025

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