Operations/dispatch vs emergency medical dispatcher

The differences between operations/dispatches and emergency medical dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an operations/dispatch has an average salary of $39,483, which is higher than the $38,255 average annual salary of an emergency medical dispatcher.

The top three skills for an operations/dispatch include patrol, data entry and computer aided dispatch. The most important skills for an emergency medical dispatcher are EMT, computer aided dispatch, and EMS.

Operations/dispatch vs emergency medical dispatcher overview

	Operations/Dispatch	Emergency Medical Dispatcher
Yearly salary	$39,483	$38,255
Hourly rate	$18.98	$18.39
Growth rate	4%	4%
Number of jobs	60,313	69,103
Job satisfaction	-	-
Most common degree	High School Diploma, 29%	Bachelor's Degree, 29%
Average age	39	39
Years of experience	-	-

Operations/dispatch vs emergency medical dispatcher salary

Operations/dispatches and emergency medical dispatchers have different pay scales, as shown below.

	Operations/Dispatch	Emergency Medical Dispatcher
Average salary	$39,483	$38,255
Salary range	Between $28,000 And $54,000	Between $30,000 And $47,000
Highest paying City	Fremont, CA	-
Highest paying state	Pennsylvania	-
Best paying company	AECOM	-
Best paying industry	Government	-

Differences between operations/dispatch and emergency medical dispatcher education

There are a few differences between an operations/dispatch and an emergency medical dispatcher in terms of educational background:

	Operations/Dispatch	Emergency Medical Dispatcher
Most common degree	High School Diploma, 29%	Bachelor's Degree, 29%
Most common major	Business	Criminal Justice
Most common college	-	-

Operations/dispatch vs emergency medical dispatcher demographics

Here are the differences between operations/dispatches' and emergency medical dispatchers' demographics:

	Operations/Dispatch	Emergency Medical Dispatcher
Average age	39	39
Gender ratio	Male, 46.9% Female, 53.1%	Male, 35.8% Female, 64.2%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between operations/dispatch and emergency medical dispatcher duties and responsibilities

Operations/dispatch example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Assist A/R with basic accounting issues.
Certify by ACJIC as a NCIC operator.
Call taker job are taking customers calls.
Cross-Train as both call taker and dispatcher.
Dispatch calls to the appropriate agency - police, fire, ems.

Emergency medical dispatcher example responsibilities.

Train new EMT students, and dispatchers in patient care, emergency call taking and operations.
Dispatch fire police sheriff and medical using the cad system.
Provide medical instructions to callers on issues such as childbirth and CPR.
Dispatch appropriate units according to acuity level, availability and location; assist with CPR until units arrive at location.
Develop and implement departments EMD program.
Dispatch ambulances as necessary and in accordance with state and company standard operating procedures.

Operations/dispatch vs emergency medical dispatcher skills

Common operations/dispatch skills

Patrol, 11%
Data Entry, 7%
Computer Aided Dispatch, 7%
Quality Customer Service, 6%
Two-Way Radio, 6%
Emergency Situations, 6%

Common emergency medical dispatcher skills

EMT, 11%
Computer Aided Dispatch, 10%
EMS, 8%
CAD, 8%
EMD, 7%
CPR, 7%

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Office and Administrative Industry
Operations/Dispatch
Operations/Dispatch vs Emergency Medical Dispatcher

Updated January 8, 2025

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