Operations/dispatch vs emergency telecommunications dispatcher

The differences between operations/dispatches and emergency telecommunications dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an operations/dispatch has an average salary of $39,483, which is higher than the $38,561 average annual salary of an emergency telecommunications dispatcher.

The top three skills for an operations/dispatch include patrol, data entry and computer aided dispatch. The most important skills for an emergency telecommunications dispatcher are EMS, computer aided dispatch, and CPR.

Operations/dispatch vs emergency telecommunications dispatcher overview

	Operations/Dispatch	Emergency Telecommunications Dispatcher
Yearly salary	$39,483	$38,561
Hourly rate	$18.98	$18.54
Growth rate	4%	4%
Number of jobs	60,313	27,658
Job satisfaction	-	-
Most common degree	High School Diploma, 29%	Bachelor's Degree, 38%
Average age	39	39
Years of experience	-	-

Operations/dispatch vs emergency telecommunications dispatcher salary

Operations/dispatches and emergency telecommunications dispatchers have different pay scales, as shown below.

	Operations/Dispatch	Emergency Telecommunications Dispatcher
Average salary	$39,483	$38,561
Salary range	Between $28,000 And $54,000	Between $28,000 And $51,000
Highest paying City	Fremont, CA	-
Highest paying state	Pennsylvania	-
Best paying company	AECOM	-
Best paying industry	Government	-

Differences between operations/dispatch and emergency telecommunications dispatcher education

There are a few differences between an operations/dispatch and an emergency telecommunications dispatcher in terms of educational background:

	Operations/Dispatch	Emergency Telecommunications Dispatcher
Most common degree	High School Diploma, 29%	Bachelor's Degree, 38%
Most common major	Business	Criminal Justice
Most common college	-	-

Operations/dispatch vs emergency telecommunications dispatcher demographics

Here are the differences between operations/dispatches' and emergency telecommunications dispatchers' demographics:

	Operations/Dispatch	Emergency Telecommunications Dispatcher
Average age	39	39
Gender ratio	Male, 46.9% Female, 53.1%	Male, 27.9% Female, 72.1%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between operations/dispatch and emergency telecommunications dispatcher duties and responsibilities

Operations/dispatch example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Assist A/R with basic accounting issues.
Certify by ACJIC as a NCIC operator.
Call taker job are taking customers calls.
Cross-Train as both call taker and dispatcher.
Dispatch calls to the appropriate agency - police, fire, ems.

Emergency telecommunications dispatcher example responsibilities.

Perform EMD protocols for injure subscribers.
Provide assistance in accordance with state mandates of EMD.
Provide medical instruction to those on the scene of the emergency until the EMT's arrive.
Display patience, caring, and understanding until police, fire, or ems arrive on the scene.
Help the caller stay calm if need and give verbal directions such as CPR, gunshot victim, seizures, etc.
Operate NC DCI system within DCI and agency protocols, disseminate information to appropriate officers, and effect entries into NCIC.

Operations/dispatch vs emergency telecommunications dispatcher skills

Common operations/dispatch skills

Patrol, 11%
Data Entry, 7%
Computer Aided Dispatch, 7%
Quality Customer Service, 6%
Two-Way Radio, 6%
Emergency Situations, 6%

Common emergency telecommunications dispatcher skills

EMS, 13%
Computer Aided Dispatch, 11%
CPR, 9%
Public Safety Agencies, 7%
CAD, 6%
NCIC, 5%

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Office and Administrative Industry
Operations/Dispatch
Operations/Dispatch vs Emergency Telecommunications Dispatcher

Updated January 8, 2025

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