Operations/dispatch vs lead dispatch

The differences between operations/dispatches and lead dispatches can be seen in a few details. Each job has different responsibilities and duties. Additionally, a lead dispatch has an average salary of $39,625, which is higher than the $39,483 average annual salary of an operations/dispatch.

The top three skills for an operations/dispatch include patrol, data entry and computer aided dispatch. The most important skills for a lead dispatch are data entry, logistics, and payroll.

Operations/dispatch vs lead dispatch overview

	Operations/Dispatch	Lead Dispatch
Yearly salary	$39,483	$39,625
Hourly rate	$18.98	$19.05
Growth rate	4%	4%
Number of jobs	60,313	4,847
Job satisfaction	-	-
Most common degree	High School Diploma, 29%	High School Diploma, 34%
Average age	39	43
Years of experience	-	2

Operations/dispatch vs lead dispatch salary

Operations/dispatches and lead dispatches have different pay scales, as shown below.

	Operations/Dispatch	Lead Dispatch
Average salary	$39,483	$39,625
Salary range	Between $28,000 And $54,000	Between $30,000 And $50,000
Highest paying City	Fremont, CA	Seattle, WA
Highest paying state	Pennsylvania	Alaska
Best paying company	AECOM	Yaamava' Resort & Casino
Best paying industry	Government	Health Care

Differences between operations/dispatch and lead dispatch education

There are a few differences between an operations/dispatch and a lead dispatch in terms of educational background:

	Operations/Dispatch	Lead Dispatch
Most common degree	High School Diploma, 29%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Operations/dispatch vs lead dispatch demographics

Here are the differences between operations/dispatches' and lead dispatches' demographics:

	Operations/Dispatch	Lead Dispatch
Average age	39	43
Gender ratio	Male, 46.9% Female, 53.1%	Male, 44.3% Female, 55.7%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	17%	7%

Differences between operations/dispatch and lead dispatch duties and responsibilities

Operations/dispatch example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Assist A/R with basic accounting issues.
Certify by ACJIC as a NCIC operator.
Call taker job are taking customers calls.
Cross-Train as both call taker and dispatcher.
Dispatch calls to the appropriate agency - police, fire, ems.

Lead dispatch example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Maintain scheduling and performance data when there MDT (mobile data terminal) which is there GPS goes down.
Monitor mileage through GPS tracking software, maintain records and schedule all necessary fleet repairs base on usage and necessity.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Transition into dispatch and begin posting and dispatching emergency and non-emergency transport ambulances.

Operations/dispatch vs lead dispatch skills

Common operations/dispatch skills

Patrol, 11%
Data Entry, 7%
Computer Aided Dispatch, 7%
Quality Customer Service, 6%
Two-Way Radio, 6%
Emergency Situations, 6%

Common lead dispatch skills

Data Entry, 15%
Logistics, 12%
Payroll, 6%
Computer System, 6%
Non-Emergency Calls, 5%
Computer Aided Dispatch, 4%