Operations engineer support vs customer support engineer

Differences between operations engineer support and customer support engineer duties and responsibilities

Operations engineer support example responsibilities.

• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Respond within SLA's to customer tickets.
• Perform administrative tasks for internal tools, Wikis, and SharePoint.
• Guide development and evaluation of Cisco VPN solutions to guarantee accurate migration into mobile clients.
• Perform external and internal DNS configuration and management tasks, NIS server maintenance and propagation tasks.
• Input entries into database, create timely reports, & monitor system for new orders or changes.
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Customer support engineer example responsibilities.

• Manage a monthly SharePoint user group to help improve the SharePoint customer experience.
• Manage live broadcasts that are delivered via the Internet using HTML and JavaScript.
• Support the SAN team for storage expansion, with the NEXSAN support systems and managing HDD appliance.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Perform troubleshooting and investigations of technical issues for the Java front-end and database backend of the product.
• Sole builder of XML records via UNIX/shell scripting & creator of SQL queries, train QA co-worker Unix/SQL.
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