Operations engineer support vs systems administrator

Differences between operations engineer support and systems administrator duties and responsibilities

Operations engineer support example responsibilities.

• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Respond within SLA's to customer tickets.
• Perform administrative tasks for internal tools, Wikis, and SharePoint.
• Guide development and evaluation of Cisco VPN solutions to guarantee accurate migration into mobile clients.
• Perform external and internal DNS configuration and management tasks, NIS server maintenance and propagation tasks.
• Input entries into database, create timely reports, & monitor system for new orders or changes.
Show more

Systems administrator example responsibilities.

• Used Jenkins to automate most of the build relate tasks.
• Manage windows file servers, messaging, and SQL databases.
• Lead the project which integrate internal DNS into the corporate LDAP infrastructure for end user host management prior to deployment.
• Lead business-critical information security initiatives involving encryption of customer data.
• Authore and maintain shell and Perl scripts to automate administration tasks for infrastructure management.
• Configure & manage all switches and servers responsible for providing WLAN connectivity and authentication services.
Show more