Order department supervisor vs sales support coordinator

Differences between order department supervisor and sales support coordinator duties and responsibilities

Order department supervisor example responsibilities.

• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Approve weekly work schedules and submit to payroll.
• Process payroll, schedule employee coverage and evaluate employee performance.
• Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
• Handle bookseller training and supervisory duties, including POS transactions and verification of bookseller register tills.
• Process merchandise information through store computer system, POS register system and complete all require paperwork according to policy.

Sales support coordinator example responsibilities.

• Manage all aspects of the contract process from assisting with the RFP and proposal preparation to client communication and follow up.
• Improve company's ability to manage its relationships with customers and monitor/track sales performance with implementation of Salesforce.com.
• Manage all activities relate to operations including sales order processing, customer fulfillment, shipping, logistics and inventory management.
• Train co-workers on SalesForce OS.
• Process requests for POS collateral, forms, and retail merchandising items.
• Compose technical RFP (request for proposal) response and other proposal documents and build proposal response database.
Show more