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The differences between order fulfillment specialists and fulfillment associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, an order fulfillment specialist has an average salary of $32,645, which is higher than the $30,740 average annual salary of a fulfillment associate.
The top three skills for an order fulfillment specialist include customer orders, logistics and pallet jack. The most important skills for a fulfillment associate are basic math, customer service, and math.
| Order Fulfillment Specialist | Fulfillment Associate | |
| Yearly salary | $32,645 | $30,740 |
| Hourly rate | $15.69 | $14.78 |
| Growth rate | 1% | - |
| Number of jobs | 149,424 | 248,035 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | High School Diploma, 38% |
| Average age | 38 | 41 |
| Years of experience | - | - |
An Order Fulfillment Specialist works at warehouse facilities where they are in charge of preparing and processing customer orders, ensuring timeliness and accuracy. They are also responsible for verifying customer information, tracking deliveries, receiving shipments, participating in loading and unloading packages, inspecting the quality and quantity of products, and maintaining transactions. There are also instances when they must communicate with clients to answer inquiries or handle complaints and issues. Moreover, an order fulfillment specialist must maintain an active communication line with co-workers for an accurate and efficient workflow.
A fulfillment associate is responsible for monitoring warehouse stock inventories, organizing stock shelves, and picking the correct shipment merchandise. Fulfillment associates check items for delivery, inspect the packages for any defects, operate warehouse equipment, update orders on the database, and perform a variety of administrative tasks as needed. They also respond to customers' inquiries and concerns and escalate high-level complaints to the supervisor. A fulfillment associate must have excellent time-management skills and the ability to multitask to assist with daily operations and meet production deadlines under minimal supervision.
Order fulfillment specialists and fulfillment associates have different pay scales, as shown below.
| Order Fulfillment Specialist | Fulfillment Associate | |
| Average salary | $32,645 | $30,740 |
| Salary range | Between $22,000 And $47,000 | Between $24,000 And $38,000 |
| Highest paying City | San Jose, CA | Puyallup, WA |
| Highest paying state | Hawaii | Washington |
| Best paying company | General Electric | General Electric |
| Best paying industry | Technology | Technology |
There are a few differences between an order fulfillment specialist and a fulfillment associate in terms of educational background:
| Order Fulfillment Specialist | Fulfillment Associate | |
| Most common degree | Bachelor's Degree, 48% | High School Diploma, 38% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order fulfillment specialists' and fulfillment associates' demographics:
| Order Fulfillment Specialist | Fulfillment Associate | |
| Average age | 38 | 41 |
| Gender ratio | Male, 54.0% Female, 46.0% | Male, 51.6% Female, 48.4% |
| Race ratio | Black or African American, 8.0% Unknown, 5.6% Hispanic or Latino, 18.0% Asian, 7.2% White, 60.2% American Indian and Alaska Native, 1.0% | Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.4% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 6% | 7% |