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  • Insurance Agency Owner

    AAA-The Auto Club Group 4.5company rating

    Owner job in Greensboro, NC

    Are you ready to change your life? AAA - The Auto Club Group is seeking ambitious, business-minded, and innovative Entrepreneurial Agency Owners to join our team! What's in it for you? We are proud to offer one of the industry's best compensation packages. Plus, the more you invest, the more you can earn! Our impressive benefits include: Unlimited earning potential with 100% incentive-based compensation structure Competitive new business and renewal commission Complementary lead linked to the massive AAA membership database. Start Up Bonus Marketing Reimbursement Agency Development Bonus Agency Growth Bonus Sounds lucrative! But will you have support along the way? In addition to those, our entire Entrepreneurial Agent includes a robust Entrepreneurial Agent Support Team available at your disposal throughout your journey with AAA. The Entrepreneurial Agent Support team provides: Step-by-step assistance: We provide you with a detailed deployment plan to ensure compliance with AAA protocols and standards. Comprehensive education: Our mix of in-person and virtual training is unmatched. We include core business skills, sales, customer service, products and systems. Continual support: You'll instantly gain access to a myriad of resources to help you secure licensed staff, manage financials and cash flows, and to develop and modify your business plan. That's not including the network of experienced Entrepreneurial Agents and other business experts that you will also encounter along the way. What would you sell? Our products include: Property and Casualty Insurance: You'll sell Auto, Home, Renters, Umbrella, Flood, RV, Boat, Motorcycle, Specialty Vehicles and Commercial Lines. You'll even have access to brokered products from multiple national and regional A rated leading carries to help you serve a ride variety of needs. Life Insurance: You'll sell Term, Universal Life, Whole Life and Annuities. Founded in 1969 and affiliated with AAA, AAA Life Insurance Company has an A- rating (Excellent) Making us 4th out of 16 by A.M Best Company. AAA Membership: Programs for autos, bicycles, RVs and motorcycles. AAA Membership holders are a loyal customer base that enjoy the access to trusted roadside assistance, and over 126,000 opportunities to save money in their everyday lives (dining, shopping, hotels, rental cars, travel events, and auto care). What do you have to do? You'll bring industry-relevant experience, a level of capital to ensure your agency experiences success, and a can-do attitude. We require our Entrepreneurial Agency owners to hold and remain eligible for both a Life & Health and Property & Casualty license, however if you don't have one or both we have great resources to point you to. So, what's the short version? This opportunity is for an initiative-taking, results driven business minded person interested in building a profitable, multi-line insurance agency. You will own and grow an insurance agency that serves new and prospective AAA Members. You'll sell our products to a well-defined and loyal client base. If that sounds like an opportunity you can't pass up, let me know! Apply to this posting, send me a DM, or e-mail me at ********************.
    $96k-138k yearly est. 3d ago
  • Owner Operator Wanted - Home Nightly!

    STG Logistics (Formally XPO

    Owner job in Franklin, TN

    STG is now contracting with quality independent owner-operators for drayage service at key rail ramps and ports throughout the United States. We need hardworking Independent Contractors like you to join our team located in Nashville, TN. As an Independent Contractor with STG, you will be eligible for programs that can boost your profitability and save you money: HOME NIGHTLY! Consistent freight Competitive payouts Local runs - runs up to 150 miles Drop & hook freight Industry-leading fuel discounts Supportive dispatchers Growing port and rail business with dedicated lanes Ask a recruiter about our fuel discount program STG Independent Contractor Qualifications: At least 22 years of age At least 12 months of verifiable experience within the previous 5 years If an applicant has 3 years of verifiable tractor-trailer experience while serving in the Military, we will now credit them 18 months of road experience (call for details) As one of the largest and fastest-growing intermodal providers in North America, we're continually seeking to expand our network of independent owner-operators and fleet owners. We know that you have choices when it comes to how you spend time behind the wheel- our goal is to reinforce your choice of STG with every container you move. We look for hardworking, experienced, safety-conscious professionals with a strong commitment to customer service and on-time performance to join the most valued owner-operator fleet in the industry. Not every trucking job is the same. Join STG for the career you want, with the perks you value. Give us a call today!
    $126k-204k yearly est. 2d ago
  • Chief Executive Officer

    Medrva Healthcare

    Owner job in Richmond, VA

    The CEO serves as the senior executive for MedRVA Healthcare and its entities, including the Stony Point Surgery Center, West Creek Surgery Center, MedRVA Imaging, MedRVA Physician Services, Specialty Vision and Low Vision Services, and the MedRVA Foundation. The CEO leads a complex ambulatory enterprise with two multi-specialty ASCs, a freestanding imaging center, physician practices, and mission-driven community programs. This leader must restore financial stability, strengthen operations, modernize infrastructure, and build a culture of accountability, communication, and partnership with physicians, staff, and the Board. The CEO is responsible for strategic planning, operational performance, financial management, physician engagement, regulatory compliance, and organizational culture. The role requires hands-on leadership, strong ASC operations knowledge, and the ability to guide MedRVA through a period of stabilization and growth. Key Responsibilities 1. Strategic Leadership Across All MedRVA Entities Develop a system-wide strategic plan with clear mission, vision, and values. Outline a 3-5-year roadmap for ASCs, Imaging, Physician Services, and the Foundation. Prioritize core service expansion, capital investment, and modernization needs identified in the MedRVA Operational Assessment. Strengthen MedRVA's position as the region's leading independent ambulatory provider. Drive service line growth in ophthalmology, orthopedics, ENT, plastics, podiatry, and other procedural specialties. Build referral relationships to increase imaging and surgical case volume. 2. ASC Operations & Clinical Excellence Ensure both surgery centers meet volume, quality, and efficiency targets. Improve OR utilization, block time management, scheduling processes, and throughput. Reduce delays caused by aging equipment, sterilization issues, or workflow gaps. Oversee facility upgrades including HVAC, water pressure, IT infrastructure, and instrument processing risk areas identified in the assessment. Maintain accreditation, licensure, life-safety compliance, and survey readiness. 3. Financial Stewardship & Revenue Cycle Oversight Build a high-functioning financial program with accurate monthly reporting. Strengthen billing, coding, collections, and denial management across multiple platforms. Work with outside revenue cycle experts to reduce aged AR and accelerate cash recovery. Lead development of standardized KPIs: cash collections, AR days, cost per case, labor productivity, imaging utilization, supply management. Guide capital budgeting and reinvestment planning for equipment and facilities. Strengthen payer relationships and improve contract performance. 4. Physician & Provider Engagement Build trusted relationships with independent physicians and employed providers. Create consistent communication channels between administration and medical staff leaders. Establish physician recruitment, succession planning, and onboarding strategies. Support a dyad leadership model for clinical and operational collaboration. Ensure access, equipment, and support for high-volume physicians at risk for retirement or relocation. 5. Organizational Culture & Communication Build a culture of transparency, teamwork, and consistent expectations. Establish weekly senior leadership meetings, daily safety/operational huddles, and a 24-hour report structure. Improve communication from leadership to staff, physicians, and the Board. Ensure consistent leader rounding, annual evaluations, and performance accountability. Promote an environment where employees feel heard, valued, and supported. 6. Quality, Safety, Compliance, Privacy & Risk Strengthen quality assurance, concurrent monitoring, and performance transparency. Maintain compliance with OIG, CMS, HIPAA, OSHA, and state regulations. Oversee development of a robust risk program with consistent incident reporting and follow-up. Implement a Just Culture approach to safety and reporting. Ensure proper training and oversight for Compliance, Privacy, and Security Officers. 7. Marketing, Branding & Foundation Leadership Lead a refreshed branding and marketing strategy to improve MedRVA's visibility. Strengthen messaging around safety, independence, and patient experience. Expand digital presence across website, social media, and community-facing platforms. Support development of a high-functioning Foundation with fundraising goals, grant writing capacity, donor relations, and signature events. 8. Board Relations & Governance Maintain strong communication with the Board of Directors and subsidiary boards. Provide monthly performance dashboards across quality, finance, safety, and patient experience. Ensure the Board is informed on risks, opportunities, and strategic progress. Participate with Board members in monthly rounding and engagement activities. Required Qualifications Master's degree in Healthcare Administration, Business Administration, or related field. 10+ years of progressive leadership experience in healthcare, including at least 5 years in ASC, outpatient surgery, imaging, or ambulatory operations. Demonstrated success improving financial performance and leading turnarounds. Experience managing multi-site operations, complex physician relationships, and ambulatory service growth. Strong understanding of revenue cycle management, contracting, and financial analytics. Proven ability to build culture, communication, and leadership development programs. Experience leading capital projects, IT upgrades, and infrastructure improvements. Leadership Competencies Relationship-building with physicians, staff, and community partners. Decisive, accountable, and comfortable leading in a high-change environment. Strong communication with clarity, presence, and follow-through. Ability to coach, delegate, and develop high-performing leaders. Commitment to patient-centered care, safety, and quality. Financial acumen with the ability to interpret data and drive action. Calm, steady leadership during periods of organizational stress. 12-24 Month Measurable Performance Expectations A. Operational Performance Increase OR utilization and efficiency across both ASCs. Reduce avoidable case delays linked to staffing, sterilization, equipment, or scheduling. Complete prioritized facility and equipment upgrades with Board approval. B. Financial Performance Improve days in AR to target benchmarks for ASCs and imaging. Increase monthly cash collections and reduce aged receivables by defined thresholds. Produce accurate monthly financial statements within 10 business days. Deliver an annual budget with measurable KPIs, productivity standards, and capital plans. C. Physician Growth & Volume Implement a physician recruitment and succession plan for high-volume specialties. Increase surgical case volume at both centers. Increase MRI, CT, and diagnostic imaging utilization through targeted outreach. D. Quality, Safety & Compliance Implement daily safety huddles and a 24-hour report process. Launch a standardized incident reporting workflow with timely follow-up. Build and present a quality dashboard to the Board quarterly. E. Culture & Leadership Development Implement leader rounding, monthly Town Halls, and weekly communication updates. Ensure 100% completion of annual performance reviews. Realign organizational structure to support a CEO-CFO-COO/CNO leadership model. F. Marketing & Community Visibility Launch an improved digital presence with aligned branding and service messaging. Increase community-facing communication and visibility of MedRVA services. G. Foundation Growth Develop a fundraising strategy and increase annual fundraising toward benchmark levels. Establish grant-writing capacity and secure first-year grant awards. Personal Attributes High integrity and steady judgment Collaborative, approachable, and grounded Direct communicator who values clarity and accountability Commitment to high standards in safety, quality, and patient experience Ability to lead through uncertainty while building confidence in the organization Key Competencies: Change Management Self-Mastery Developing People Relationship Building Outcome Orientation
    $134k-252k yearly est. 2d ago
  • Dentist/Owner

    Dental Strategic

    Owner job in Obion, TN

    Practice for Sale Practice General Area: Greater Northwest Tennessee (Obion County) Average Annual Collections: Approximately $700k annually Practice Size: 6 fully equipped operatories with room to expand to 8 Practice for Sale in Greater Northwest Tennessee Overview: Looking to acquire a profitable, legacy-rich dental practice in a growing, low-competition market? This long-standing general practice in Greater Northwest Tennessee, within 30 minutes of Union City, has served its community for over 40 years and offers a rare opportunity for immediate stability with strong cash flow-and significant upside for growth. Practice Highlights: Location: Greater Northwest Tennessee (Obion County) Facility: Spacious leased facility with 6 equipped ops, expandable to 8 Schedule: Open 3.5 days/week with minimal marketing investment Financial Performance: Collections: Nearing $700,000 Overhead: ~60% Seller Discretionary Earnings: ~$280,000 Technology: Digital X-rays, intraoral camera, laser Payer Mix: Balanced split between Fee-for-Service and insurance Active Patient Base: 1,700+ active patients over the past 24 months New Patients: ~16/month with $1,100 total spent on advertising in 2024 Procedure Mix: 34% Restorative 21% Diagnostic 17% Preventative 9% Removable Prosthodontics 8% Oral Surgery 5% Fixed Prosthodontics Hygiene: ~25% of production This Practice is Ideal For: A first-time buyer seeking a high-margin, well-established practice A relocating dentist looking for lifestyle balance and professional autonomy An experienced owner-operator seeking to expand into a proven market Regional Highlights: Located in Obion County, the area features low cost of living, no state income tax, and a probusiness climate. It's home to the Discovery Park of America and Reelfoot Lake, with strong regional draw and outdoor recreation. The community is supported by healthcare, agriculture, manufacturing, and logistics, creating a steady patient pipeline. The local public school system is widely recognized for both academic quality and athletic excellence, with no private school system in place-meaning families benefit from strong educational outcomes without the added cost of private tuition. The area has earned multiple state championships in boys' football, boys' basketball, and girls' basketball.
    $280k yearly 4d ago
  • Partnerships Manager

    American Academy of Otolaryngology 3.9company rating

    Owner job in Alexandria, VA

    The American Academy of Otolaryngology-Head and Neck Surgery is seeking a Partnership Manager. The Partnership Manager plays a vital role in supporting the development and execution of strategies to grow our association's corporate partnerships and philanthropic giving programs. This position serves as a primary relationship manager for industry partners and individual donors, working to advance our mission through partnerships and giving initiatives. The Partnership Manager reports to the Senior Director- Education, Meetings & Corporate Development. This is a hybrid role, in-person in Alexandria, VA, 3 days a week. Key Responsibilities Corporate Partnership Development • Identify, cultivate, and secure new corporate partnerships while maintaining and expanding existing relationships • Develop and implement comprehensive partnership strategies that align with both partner and association objectives • Create compelling partnership proposals and manage contract negotiations • Manage grant documentation and applications relevant to partnerships • Establish and track partnership deliverables, ensuring delivery of promised benefits and showing ROI • Enhance and optimize lead generation and pipeline reporting processes • Collaborate with internal teams to ensure successful partnership activation and execution Philanthropic Development • Lead individual giving programs, including major gifts, annual fund, and planned giving initiatives • Manage donor recognition programs • Oversee donor communications and stewardship activities • Maintain accurate donor records and gift processing systems Required Qualifications • Bachelor's degree in a related field and 6+ years of experience in partnership development, fundraising, or a similar area. Relevant experience may be substituted for a degree • Detail-oriented with exceptional organizational, critical thinking, and communication skills to ensure clear, accurate information and effective collaboration • Ability to manage multiple projects simultaneously, prioritize tasks, and meet competing deadlines • Proven ability to work effectively both independently and within a collaborative team environment • Proficiency in event technologies with CRM systems and Microsoft Office Suite • Demonstrated excellence in customer service, problem-solving, and exercising sound judgment in dynamic situations • Willingness to travel approximately 25% Preferred Qualifications • Demonstrated experience within medical or healthcare associations Working Conditions This is a hybrid position, in-office Mondays, Tuesdays, and Wednesdays, with the flexibility to telework on Thursdays and Fridays. Status • Regular, full-time • Exempt Benefits We are proud to offer an excellent benefits package offered to eligible employees including: • Medical, vision & dental insurance • 9% 403(b) contribution after the first year of service • 5 weeks of paid time off (PTO) & 11 holidays • Parking or public transportation allowance • Long & short-term disability insurance • Medical & dependent care flexible spending accounts • Workplace flexibility including a hybrid work environment • Professional development opportunities and tuition/certification reimbursement Equal Opportunity Statement The American Academy of Otolaryngology-Head and Neck Surgery is an Equal Opportunity Employer. Application Instructions Email your cover letter and resume to *********************.
    $69k-116k yearly est. 16h ago
  • Chief Executive Officer

    Community Resource Center, Middle Tennessee's Hygiene Hub

    Owner job in Nashville, TN

    The Community Resource Center (CRC) has served Middle Tennessee for more than 30 years, providing free hygiene and cleaning essentials to individuals and families facing crisis. These basic items, often taken for granted, help protect health, restore dignity, and strengthen community resilience. As the CRC enters its next phase of growth, we are seeking a strategic, mission-driven Chief Executive Officer (CEO) to lead the organization, deepen our community partnerships, and expand our impact across the region. About the Role: Reporting to the Board of Directors, the CEO will serve as the CRC's chief strategist, culture leader, and external ambassador. This role oversees all staff, programs, operations, fundraising, communications, and community engagement. The CEO will ensure consistent mission delivery while shaping the CRC's vision for the future. You will lead a dedicated team, work closely with an engaged Board, and represent the CRC as a trusted voice within Nashville's nonprofit ecosystem. Key Responsibilities: Leadership & Organizational Management Lead, support, and develop a high-performing, mission-aligned team. Partner with the Board of Directors to set strategic direction, strengthen governance, and ensure the CRC's long-term sustainability. Ensure operational excellence across programs, financial management, systems, and outcomes evaluation. Build an inclusive, collaborative culture that inspires volunteers, staff, and partners. Fundraising, Communications & Community Presence Expand and diversify fundraising to support both current operations and future growth. Strengthen the CRC's brand through compelling communication, public speaking, media engagement, and community storytelling. Leverage existing relationships, and cultivate new ones, to increase philanthropic support and community engagement. Serve as a visible, respected voice for issues connected to basic needs, access, and community well-being. Strategic Planning & Partnership Development Lead the CRC's strategic planning process every three years and ensure strong execution of strategic initiatives. Identify opportunities for program innovation, operational improvements, and community partnerships. Develop strong relationships with funders, civic leaders, partner organizations, and prospective board members. Drive organizational growth through thoughtful planning and effective implementation. What We're Looking For: Experience & Skills 10+ years of senior leadership or management experience. Proven ability to lead, inspire, and develop teams. Prior experience partnering with a Board of Directors. Strong financial management, strategic planning, and organizational leadership skills. Demonstrated fundraising experience and the ability to engage diverse stakeholders. Excellent written and verbal communication; confident public speaker. Ability to build relationships across sectors and work collaboratively in diverse communities. Bachelor's degree required. Why join the CRC? Meaningful Impact: Your leadership will directly support thousands of families facing crisis across Middle Tennessee. Growing Organization: The CRC is a respected organization and ready for strategic expansion. Collaborative Environment: Work with an engaged Board, passionate staff, and strong community partners. Vibrant Community: Nashville is a thriving city with a dynamic nonprofit landscape and a deep culture of service.
    $109k-211k yearly est. 2d ago
  • Senior Product Owner

    Matlen Silver 3.7company rating

    Owner job in Charlotte, NC

    Job Title: Senior Product Owner (Loans) Duration: 18 Month W2 Contract Required Pay Scale: $70-$75/hour MUST HAVE LOAN EXPERIENCE- LOAN IQ AND COMMERCIAL LENDING Ongoing Need Will be working in the Capital Markets Organization, specifically supporting Corporate Loans Division. Skills & Tools Kalyan Wants to See Corporate Loan Execution (not small business or consumer loans) Loan Maintenance / Loan Servicing LoanIQ ? Huge advantage; indicates strong corporate loan execution knowledge. FinServ tools: Versana DealerTrack FIS Global Syndtrack (These show understanding of loan execution; others are more operational/regulatory) Impact & Metrics: Profiles should show results, not just tasks. Experienced in executing product loans, specifically: Corporate Loans on the Private or Institutional side. Strong understanding of Capital Markets and related terminology. Ability to engage in strategic conversations with senior business partners. Background in Loan Servicing and Capital Markets preferred Senior Product Owner dedicated to Capital Markets Technology initiatives and projects responsible for maximizing the value for corporate deal execution business. Key responsibilities include defining the vision and roadmap for the product, defining and prioritizing stories in the product backlog, and articulating this to both stakeholders and the development team. This role works closely with stakeholders to understand their needs and Technology Development Team in a scaled Agile model to ensure there is an evident alignment. They are experienced in the role of a Product Manager/Owner, expert of the product, and have a deep understanding of the business or technology domain Primary Skill:Agile tools (Jira) Secondary Skill: Visio Required Qualifications • 12+ years of experience in corporate loans execution/settlement applications • Working knowledge of Fixed income and how it contributes to Syndicate corporate loans • Gain an in-depth understanding of Capital Markets applications, how they are used by the business and how applications fit into the overall deal workflow. • Creates the vision and roadmap for the product to align with strategic direction for the business or technology domain. • Communicates the product vision and roadmap to C-Suite stakeholders and business teams and drives user adoption. • Collaborates with stakeholders to understand their needs, problems, and aligns them on priorities. • Creates and prioritizes features/epics in the program backlog; empowered to make decisions about trade-offs with emerging work versus planned work • Creates and prioritizes work for 1-3 teams. Experienced with cross-functional teams. • Creates and prioritizes stories in the product backlog. • Refines stories with the team to ensure there are enough ready stories to load the next 1-2 sprints. • Reviews and accepts stories and is empowered to make on-the-spot decisions on scope and requirements. • Works in partnership with the team to ensure that optimum value is obtained through technology and through an advanced understanding of the business. • Providing application training and demonstrations • Agile skills to write quality User Stories, effectively prioritizes the backlog/work items, defines acceptance criteria and aligns business stakeholders on priorities. JIRA and Confluence. • Experience working as part of a global team is a plus • BI Tools experience is helpful, MS Office, Visio, MS Project, SharePoint Desired Qualifications Product management for loans, business acumen ________________________________________________ Overview of the work being done: GCIB business and GCM business interactions, management meetings, story grooming with technology teams. Not external clients, with internal GCIB business users About Matlen Silver Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works. Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: ********************* // ************ At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits: Health, vision, and dental insurance (single and family coverage) 401(k) plan (employee contributions only)
    $70-75 hourly 16h ago
  • Product Owner

    Pyramid Consulting, Inc. 4.1company rating

    Owner job in Charlotte, NC

    Immediate need for a talented Product Owner. This is a 06 Months Contract opportunity with long-term potential and is located in Charlotte, NC or Raleigh, NC (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93412 Pay Range: $75 - $78/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: This position will work closely with the PMs to translate the features into actionable User Stories the team can execute on. The work will span the entire delivery process, including but not limited to assisting with identification of areas for improvement, to more detailed work in authoring user stories, working closely with technical leads/scrum teams to ensure the solution effectively addresses experience priorities while maintaining technical integrity, and overseeing tactical execution of efforts. Key Requirements and Technology Experience: Skills-Scrum, Agile, UX experience, design principles, REST APIs, AWS and MySQL database Bachelor Degree 2 years' experience in breaking down Features to User Stories, Experience working with SCRUM teams and knowledge of Agile principles, strong attention to detail. Understanding of client-facing websites, including user experience (UX) and design principles. Experience with exposing business functionality via APIs (REST API). Familiarity with AWS cloud services and relational databases (MySQL). Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $75-78 hourly 3d ago
  • ServiceNow Product Owner

    Vega Consulting Solutions, Inc. 4.1company rating

    Owner job in Reston, VA

    Vega Consulting Solutions is Hiring! Product Owner with ServiceNow experience. This is a Contract to hire job opportunity, candidates must be eligible for hire and within a commutable distance to Reston, VA. Drives value to the business by building, managing and maintaining Product Backlog(s) in collaboration with IT teams, based on magnitude, scope and complexity. Represents the business to the team, and defines business value for them. Defines the details of what is being done and the overall scope of the project that builds the product offering. Ensures that acceptance criteria is well-defined. Plays a key role in shaping the direction of the product.in feature creation, user story writing and collaboratively innovating through Joint Application Development (JAD) and other brainstorming sessions. Job description: Product Owner will lead the efforts of defining the Product Backlogs by working closely with the team of Business Analysts, Architects, Technologists, SMEs, and business owners. Define the Product Roadmap and uses it along with the Product Vision to develop epics and features, and works with Business Analysts to create user stories that accurately reflect the desired product capabilities. Builds a Product Backlog and reviews it with business owners to determine business value and to assign priority. Determines the acceptance criteria and has the authority to accept or reject development team deliverables. Is accountable for the success of the product or component under their purview. Job requirement: 6 years of Product Ownership experience Must have recent ServiceNow CSM, ITSM experience. Knowledge of business and management principles., Advanced Strong Microsoft Office Suite ability., Advanced Knowledge of project planning and life cycle development., Advanced Excellent communication skills both written and verbal., Advanced Ability to recognize, analyze and solve a variety of problems., If you have strong Product Ownership and ServiceNow experience, pls select "Apply Now" and a Vega Staffing specialist will reach out to you.
    $92k-119k yearly est. 1d ago
  • ServiceNow product owner

    KMM Technologies, Inc. 3.4company rating

    Owner job in Reston, VA

    47559-1 Lead Product Owner -Hybrid Duration: 12 Months Contract to Hire role Seasoned ServiceNow Product Owner with deep expertise in platform capabilities across ITSM, HRSD, and CRM modules. - Proven ability to deliver post-adoption account management experiences, ensuring customer satisfaction and long-term value realization. - Skilled in building trusted relationships with stakeholders across business and IT functions. - Adept at communicating complex technical concepts in clear, business-friendly language. - Comfortable facilitating workshops, demos, and roadmap discussions with C-level audiences
    $103k-138k yearly est. 3d ago
  • Product Owner

    Incedo Inc. 4.2company rating

    Owner job in Charlotte, NC

    Title: Product Owner/Product Manager Duration: Full Time We're looking for a Product Owner/Product Manager with strong experience in wealth management or broader financial services. This role will drive product strategy, manage the roadmap and work closely with cross-functional teams to deliver high-value features for our clients. Key Responsibilities • Define and refine product vision, strategy and roadmap for wealth management or financial products. • Translate business goals into clear requirements, user stories and acceptance criteria. • Prioritize the product backlog based on business value, customer impact and technical considerations. • Work closely with engineering, design, compliance and business stakeholders to ensure successful delivery. • Lead refinement sessions, sprint planning and product demos. • Conduct market research, competitor analysis and customer feedback sessions to inform product decisions. • Ensure product decisions align with regulatory and compliance standards in the financial domain. • Track product performance through KPIs and analytics; identify areas for improvement. • Partner with operations, sales and customer success teams to support product launches and adoption. • Manage stakeholder expectations and maintain transparent communication throughout the product lifecycle. Required Qualifications • Bachelor's degree in Business, Finance, Computer Science or related field. • Proven experience as a Product Owner or Product Manager. • Experience in wealth management, investment platforms, banking or other financial services. • Strong understanding of financial products, workflows and compliance considerations. • Hands-on experience working in Agile environments with engineering teams. • Ability to write clear user stories and translate complex ideas into simple solutions. • Strong communication and stakeholder-management skills. Preferred Qualifications • Experience with portfolio management, trading systems or financial planning tools. • Knowledge of APIs, data platforms or digital transformation programs. • Certifications such as CSPO, SAFe POPM or PMI-ACP.
    $84k-109k yearly est. 16h ago
  • Lead ServiceNow Product Owner

    Ntech Workforce

    Owner job in Reston, VA

    Role: Lead ServiceNow Product Owner W2 Contract-to-Hire: 12 Months This position is hybrid. Candidates must be comfortable working onsite in Reston, VA, once or twice per week - plus mandatory in-person Sprint and PI Planning sessions. Overview & Responsibilities: Lead the visionary product strategy for a critical, new program-the FEP hub migration-to build a comprehensive Contact Center Solution based on ServiceNow CSM and ITSM modules. This is a strategic role requiring a "visionary" mindset, capable of defining a multi-year roadmap, building business cases for new features (like AI), and leading a large-scale ServiceNow transformation program. You will… • Lead the product vision and define the multi-year roadmap for the new Contact Center Solution. • Drive and lead a large-scale ServiceNow program transformation, focusing on implementation, not just utilizing the tool. • Ideate and evaluate new features (e.g., AI features), determining their business value and building business cases for leadership approval. • Serve as a customer-facing leader, capable of developing presentations and documentation to translate technical information to customers. • Write user stories based on ServiceNow requirements and work with the team to execute the roadmap. • Support numerous meetings with business owners, customers, and internal teams to facilitate roadmap work. Required Qualifications: • Experience leading large-scale ServiceNow program transformation. • Experience with ServiceNow implementation using CSM and ITSM modules. • Proven ability to define multi-year product roadmaps and articulate product vision. • Strong customer-facing communication and presentation skills. • Certified Scrum Product Owner (CSPO) or equivalent Product Owner certification. Preferred Qualifications: • ServiceNow certification. • Prior healthcare experience. • Experience in developing business cases for, or implementing, AI features
    $81k-111k yearly est. 3d ago
  • Senior Product Owner

    Hudson It and Manpower

    Owner job in Reston, VA

    SENIOR PRODUCT OWNER - ServiceNow Purpose Serves as the primary liaison between client stakeholders and internal delivery teams, ensuring ServiceNow-based solutions drive measurable customer and business outcomes. Represents the customer voice during roadmap planning, backlog prioritization, and feature development, while supporting adoption, process improvement, and long-term relationship management. Essential Functions 70% - Customer Adoption & Value Delivery Guide customers through discovery, adoption, and post-adoption support. Conduct deep-dive requirement sessions and map workflows to ServiceNow capabilities. Analyze feedback, user behavior, and KPIs to optimize customer adoption. Act as the accountable owner for customer success and operational enablement. 10% - Customer Engagement & Communication Serve as the primary customer contact for updates, onboarding, and solution usage. Collaborate with technical teams to translate MVPs into detailed user stories. Provide education, training, and post-adoption performance reviews. 10% - Agile & Team Enablement Promote Agile mindset, coach new team members, mentor Product Owners. Support process improvements that enhance delivery agility and efficiency. Qualifications Bachelor's degree (or +4 yrs experience in lieu). 6+ years in IT/business analysis, development, systems analysis; or 4+ years Product Owner experience. Experience with ServiceNow implementation and workflows. Healthcare experience preferred. Skills Strong communication & stakeholder management Knowledge of Agile, product lifecycle, business process analysis Ability to analyze/solve complex problems Advanced MS Office skills Certifications (Preferred) Certified Scrum Product Owner ServiceNow product certifications
    $81k-111k yearly est. 16h ago
  • Product Owner

    Zolon Tech Inc.

    Owner job in Reston, VA

    We're seeking an experienced ServiceNow Product Owner to act as the primary liaison between client stakeholders and internal delivery teams. This role focuses on driving customer adoption, optimizing workflows, and ensuring product solutions deliver measurable business value. Responsibilities: Lead discovery, adoption, and post-adoption support to ensure customers successfully leverage ServiceNow capabilities. Translate client needs into product features, user stories, and roadmap priorities. Conduct discovery sessions, map processes to platform capabilities, identify gaps, and define adoption strategies. Serve as the main point of contact for customer accounts-overseeing onboarding, implementation, and ongoing success reviews. Partner with cross-functional teams to deliver MVPs, enhancements, and continuous improvements. Coach teams on Agile practices and mentor Product Owners. Qualifications: Bachelor's degree in Product Management, IT, Engineering, or related field (or 4 additional years of relevant experience). 6+ years in IT, business analysis, or solutions development OR 4+ years as a Product Owner. Strong ServiceNow platform expertise (ITSM, HRSD, CRM). Excellent problem-solving, communication, and stakeholder-management skills. Experience with large-scale ServiceNow implementations (preferred). Healthcare industry experience (a plus). Certified Scrum Product Owner and ServiceNow certifications (preferred). Required Skills: Strong ability to drive adoption and customer success. Skilled in stakeholder engagement and C-level communication. Ability to translate technical concepts into business value and facilitate workshops/demos.
    $81k-111k yearly est. 3d ago
  • Lead Product Owner - ServiceNow

    Dexian

    Owner job in Reston, VA

    Work Model: Hybrid We are seeking a Lead Product Owner with strong experience delivering large-scale ServiceNow (SN) implementations. The ideal candidate will have a healthcare background, excellent communication skills, and a proven ability to lead customer-facing initiatives, translate business needs into product requirements, and drive roadmap execution. Key Responsibilities Lead and own the product vision and roadmap for major ServiceNow initiatives. Work closely with business owners and stakeholders in a customer-facing role. Translate business requirements into clear, actionable user stories based on ServiceNow functionality. Support and facilitate multiple meetings with cross-functional teams and business partners. Define and prioritize product features needed for implementation. Oversee end-to-end delivery of large-scale ServiceNow projects (CSM, ITSM modules; CRM in future phases). Ensure alignment between business needs, technical capabilities, and product strategy. Collaborate with development, architecture, and operations teams to ensure successful execution. Maintain a long-term product roadmap and ensure it aligns with organizational goals. Act as a visionary leader for the product, influencing direction and adoption across teams. Required Qualifications Strong ServiceNow experience (must-have for Lead PO role). Proven experience leading large-scale ServiceNow implementations (CSM, ITSM). Experience writing detailed and high-quality user stories and acceptance criteria. Demonstrated ability to work directly with customers and senior business stakeholders. Excellent verbal and written communication skills. Experience creating and managing product roadmaps. Ability to translate complex requirements into actionable product features. Preferred Qualifications Healthcare industry experience (nice-to-have for both Sr and Lead PO roles). Background in CRM-related projects. Experience in enterprise-scale, multi-platform migrations. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
    $81k-111k yearly est. 3d ago
  • Technical Product Owner

    Seneca Resources 4.6company rating

    Owner job in Vienna, VA

    JD Technical Product Owner Contract W2 The Technical Product Owner is a pivotal member of the product development team, responsible for bridging the gap between business needs and technical solutions. This role combines a deep understanding of technology with strong product management and coordination skills to ensure successful delivery of high-quality digital products that meet user and business requirements. The ideal candidate excels at navigating both business and technical environments, fostering teamwork and clear communication across diverse groups. Key Responsibilities • Product Vision and Strategy: Collaborate with stakeholders to define and communicate a clear product vision and roadmap, aligning with organizational goals and customer needs. • Backlog Management: Own, prioritize, and refine the product backlog, ensuring that user stories and technical requirements are well documented, actionable, and aligned with business priorities. • Technical Leadership: Work closely with engineering teams to translate business requirements into technical solutions, providing guidance and making informed trade-off decisions. • Stakeholder Engagement: Act as the primary point of contact for product-related decisions, facilitating productive communication among business, design, and technical teams. • Cross-Functional Coordination: Serve as a bridge between technical and non-technical stakeholders, ensuring alignment and mutual understanding to achieve common objectives. • Release Planning: Coordinate release schedules, set sprint goals, and ensure timely delivery of product increments. • Quality Assurance: Define acceptance criteria, participate in testing, and validate that completed work meets the defined requirements and quality standards. • Market and User Research: Gather and analyze feedback from users, stakeholders, and market trends to inform continuous product improvement. • Risk Management: Identify potential risks and dependencies, proactively addressing roadblocks to ensure smooth product delivery. Qualifications • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field; advanced degree preferred. • 3+ years of experience as a Product Owner, Technical Product Manager, or in a similar role within an agile software development environment. • Strong technical background with hands-on experience in software development or architecture. • Proven ability to translate business requirements into technical solutions and deliver successful products. • Outstanding coordination skills and experience working collaboratively across multiple teams and disciplines. • Excellent communication, organizational, and leadership skills. • Experience with Agile methodologies (Scrum, Kanban) and tools such as Jira, Azure DevOps, or similar platforms. • Analytical mindset with strong problem-solving abilities. • Ability to work effectively across business and technical sides of the organization, building consensus and driving action. Preferred Skills • Experience with cloud platforms, APIs, and modern software architectures. • Familiarity with UX/UI principles and design thinking. • Certification such as Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Product Manager (POPM) is a plus. Why Join Our Team? As a Technical Product Owner, you will play a crucial role in shaping the future of our digital products. You'll have the opportunity to work with talented teams, make impactful decisions, and drive innovation that delivers value to our customers and organization. Your ability to coordinate across business and technical groups will help foster an environment of collaboration and success.
    $104k-134k yearly est. 3d ago
  • Product Owner

    Charter Global 4.0company rating

    Owner job in Reston, VA

    Job Title: Lead Product Owner Duration: 12 Months+ Job Purpose: Drives value to both customers and the business by serving as the primary liaison between client stakeholders and internal delivery teams. Partners with customers to guide plan discovery, adoption, and post-adoption support, ensuring that product solutions deliver measurable business outcomes. Represents the voice of the customer in backlog prioritization, roadmap planning, and feature development, while fostering long-term client relationships built on trust and service excellence. ServiceNow expertise is essential to effectively manage product backlogs, streamline workflows, and deliver customer-centric solutions. ESSENTIAL FUNCTIONS: 70% Enable successful customer adoption of solutions by working closely with clients to understand their operational needs, translate those needs into product capabilities, and ensure the current system supports their workflows. Serve as the trusted advisor guiding customers through discovery, adoption, and post-adoption support. Conduct in-depth discovery sessions with customers to capture operational requirements, pain points, and desired outcomes. Map customer processes against product capabilities to identify gaps, opportunities, and adoption pathways. Analyze customer feedback and usage data to continuously refine understanding of adoption challenges and opportunities. Identify key stakeholders and champions within customer organizations to support adoption efforts. Assess readiness for change and tailor adoption strategies accordingly. Develop metrics and KPIs to measure adoption success and inform ongoing improvements. Serve as the accountable owner for customer success across product adoption and lifecycle management. 10% Act as the primary point of contact for customer accounts, providing proactive communication, updates, and support throughout the adoption journey. Guide customers through onboarding and implementation, ensuring smooth transitions and effective use of product capabilities. Partner with business analysts and technologists to break down MVPs into actionable user stories that reflect customer priorities. Provide post-adoption support, including performance reviews, feedback sessions, and continuous improvement planning. Educate customers and internal stakeholders on product features, best practices, and value realization. 10% Support culture change to improve delivery agility. Provide coaching to team members who are new to Scrum and Agile practices. Supports team building and team development by utilizing the abilities and skills of individuals, and fostering a feedback culture. Mentors Product Owners to ensure their success. Required Experience: 8-10 years Product Owner experience Experience in ServiceNow Platform implementation in large scale business transformation projects Previous healthcare experience ServiceNow experience is required Leading ServiceNow programs (CSM, ability to write user stories based on ServiceNow) Customer Facing role, good communication skills, ability to build roadmaps, create presentations, documentations, meetings with business owners, owners and facilitates the roadmaps and work. Looking ground up product. Visionary person required
    $93k-122k yearly est. 3d ago
  • BA-Marketing

    Ltimindtree

    Owner job in Charlotte, NC

    LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. A little about us... Role: BA-Marketing Location: Charlotte, NC Job Description: Collaborating with stakeholders to gather and document requirements Analyzing business processes and identifying inefficiencies Recommending solutions to enhance productivity and profitability Facilitating communication between business teams and IT departments Preparing detailed reports presentations and business proposals Conducting market research and competitor analysis to inform decision making Ensuring projects stay on track by managing deadlines resources and deliverables Skills Mandatory Skills : BA -Marketing LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
    $25k-44k yearly est. 16h ago
  • System Owner-Boundary Compliance Owner - US Federal

    Workday, Inc. 4.8company rating

    Owner job in McLean, VA

    Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The Workday Cybersecurity Governance, Risk, Compliance & Trust (cGRCT) team enables business agility while maintaining a strong security posture via intelligent The Workday's National Security Group (NSG) is responsible for all aspects of cybersecurity and compliance for Workday's US Department of Defense and Intelligence Community customer regions. The NSG Governance, Risk, Compliance (GRC) Team enables business agility while maintaining a strong security posture via intelligent risk-taking, optimized controls management, and iterative security governance. The NSG GRC team's mission is to enable and maintain Workday's National Security offerings through certification, continuous monitoring, consultation and deep stakeholder alignment. We act as a trusted advisor across Workday to help maintain and enhance our customer's trust. About the Role As the system owner for our federal information system, you will be responsible for the lifecycle of our information systems. This is a high-impact role that will provide cross-functional ownership, stewardship, and focus for our compliance boundaries (e.g., Fedramp Moderate, IL4, Top Secret). While individual teams will focus on their respective functions (Security Operations, GRC, Engineering) this role will span all teams and boundaries and act as a focal point for the Federal business. The boundary's scope is wide-ranging, covering security, system health, compliance risks, cost/unit economics, incident/on-call trends, and future roadmaps (e.g., AI/ML capabilities or SKUs). To effectively address these complex issues, the System Owner must engage and coordinate the appropriate cross-functional experts from Security, Engineering, Product, Finance, and GRC. You will own the long-term trajectory, risk posture, and architectural runway of your assigned boundary, ensuring it is secure, efficient, and ready for future demands. Key Responsibilities 1. Boundary Health, Risk & Cross-Functional Stewardship * Holistic Boundary Ownership: Serve as the single point of accountability for the overall health and compliance status of the assigned boundary. * Risk Aggregation and Mitigation: Identify, document, and socialize systemic, long-term risks related to architecture, technical debt, and control decay within your specific boundary. * System Health & Security Posture: Define and monitor long-term health metrics for the boundary, integrating data from SOC rules, Vulnerability Management, Incident Response, and Configuration Management to assess overall systemic risk. * Compliance Control Assurance: Ensure all compliance controls relevant to the boundary (e.g., NIST 800-53 controls) are implemented, continuously monitored, and architecturally sustainable. * Compliance Artifact Tracking: Track, prioritize and raise exceptions for the creation, maintenance, and audit readiness of all necessary compliance artifacts for the assigned boundary (e.g., System Security Plan (SSP), POA&Ms, Control Implementation Details). 2. Future-Proofing & Strategic Planning * AI and New SKU Readiness: Proactively assess the impact of Artificial Intelligence (AI) features, machine learning models, and new Product SKUs coming into the environment. Define the necessary architectural modifications and compliance controls to safely and securely integrate these future capabilities into the boundary. * Vulnerability Trajectory Ownership: Own the strategic direction for reducing the long-term vulnerability surface area within the boundary, guiding functional teams on architectural dependencies and risk prioritization unique to your system. * Cloud Cost Efficiency: Collaborate with the Engineering team to analyze and optimize cloud infrastructure costs within the boundary, ensuring security requirements are met in the most fiscally responsible manner. * Core Workday Product and Technology: Interface with core Workday engineering and product teams as well as Security teams to ensure base product capabilities are designed to be compliant and deployable within your restricted government environment. About You Basic Qualifications * 7+ years of experience in Security Engineering, Security Architecture, or a Compliance-focused role within a cloud or SaaS environment. * 5+ years of direct experience with U.S. Government compliance frameworks such as FedRAMP (Moderate/High), DoD IL4/IL5/IL6, NIST RMF, or ICD-503. * Proven ability to own and drive large-scale, multi-year architectural and security roadmaps for a single, complex system. * Deep understanding of cloud architecture AWS, Azure, GCP and how security controls are implemented at scale. * Experience integrating future technologies (e.g., AI/ML systems) into regulated, high-security environments. * Excellent communication skills with the ability to articulate complex, multi-faceted technical risk across all domains (architecture, operations, cost) to executive leadership. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.VA.McLean (Tyson's Corner) Primary Location Base Pay Range: $139,000 USD - $208,500 USD Additional US Location(s) Base Pay Range: $125,800 USD - $223,400 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
    $125.8k-223.4k yearly Auto-Apply 4d ago
  • Senior ITSM Process Owner

    Pacific Life 4.5company rating

    Owner job in Charlotte, NC

    Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking a talented Senior ITSM Process Owner to join our team in one of our US-based office locations, reporting to the AVP, Information Risk & Security Operations. This role is based in our new Charlotte, NC office. As a Senior ITSM Process Owner you'll move Pacific Life, and your career, forward by leading and maturing our global Incident, Problem, and Change Management processes, ensuring the reliability and resiliency of critical IT services through ITIL-aligned practices, major incident leadership, and cross-regional collaboration. You will fill a new role that is part of a global team within Pacific Life Technology, working closely with technology and business leaders to drive process improvement, risk reduction, and operational excellence in a global enterprise environment. How you'll help move us forward: * ITSM Process Ownership & Governance - Define, mature, and own global ITSM processes (Incident, Problem, Change) ensuring alignment with ITIL best practices that are right-sized to Pacific Life. * Change Management - Oversee the enterprise Change Management process. Chair the weekly Change Advisory Board (CAB), reviewing changes for risk, conflicts, and business impact. Drive adoption of risk-based change practices to reduce failed changes, minimize disruption, and align with audit and compliance requirements. * Major Incident Leadership - Oversee and lead high-impact incidents, ensuring rapid restoration of service and clear communication with executives and stakeholders pre- and post-Incident. * Problem Management - Lead and oversee root cause analysis (RCA) for recurring and high-impact issues. Ensure remediation actions are assigned, tracked, and completed by owning teams. Use trend analysis to proactively identify systemic weaknesses and work with technology teams to reduce incident recurrence and improve service resiliency. * Metrics, Reporting & Insights - Define KPIs/SLAs, deliver executive dashboards, and provide actionable insights to reduce risk and improve reliability. * Continuous Improvement & Automation - Identify and implement process simplification, automation, and other enhancements to improve maturity, efficiency, and effectiveness. * Leadership, Training & Team Enablement - Direct the team in tactical execution while mentoring and training IT staff across the enterprise. The experience you bring: * 8+ years of ITSM experience in large, global organizations. * Expertise in Incident, Problem, and Change Management * Strong ServiceNow knowledge and ability to drive process automation. * Proven major incident leadership and executive communications skills. * Strong analytical, reporting, and stakeholder management capabilities. What makes you stand out: * ITIL v3 or ITIL 4 certification * Strong analytical, reporting, and stakeholder management capabilities. * Experience managing global/offshore delivery models. You can be who you are. People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at ******************** What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. Benefits start Day 1. Your wellbeing is important. We're committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. * Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents * Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off * Paid Parental Leave as well as an Adoption Assistance Program * Competitive 401k savings plan with company match and an additional contribution regardless of participation. Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $122,040.00 - $149,160.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. * Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents * Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off * Paid Parental Leave as well as an Adoption Assistance Program * Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
    $122k-149.2k yearly Auto-Apply 12d ago

Learn more about owner jobs

How much does an owner earn in Kingsport, TN?

The average owner in Kingsport, TN earns between $50,000 and $118,000 annually. This compares to the national average owner range of $60,000 to $135,000.

Average owner salary in Kingsport, TN

$77,000
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