Patient access representative jobs in Allen, TX

Job Title: Customer Service Representative Job Type: Full-Time Experience Level: Entry to Mid-Level We are looking for a Customer Service Representative to join our team in Dallas, TX. The ideal candidate will be responsible for delivering excellent customer support by handling inquiries, resolving complaints, and providing information about products or services. If you are a people person with strong communication skills and a passion for helping others, we'd love to hear from you! Key Responsibilities: Handle incoming customer calls, emails, and chats in a professional and courteous manner. Resolve customer issues efficiently while ensuring customer satisfaction. Provide product/service information and assist with order placement, billing, returns, and technical support. Document all customer interactions in the CRM system accurately. Escalate complex issues to the appropriate departments when necessary. Maintain knowledge of company products, services, policies, and procedures. Meet or exceed performance metrics related to response time, quality, and customer satisfaction. Requirements: Bachelor's degree is must. 1-3 years of customer service or call center experience. Excellent verbal and written communication skills. Proficiency in using computers, CRM systems, and basic MS Office tools. Ability to multitask, prioritize, and manage time effectively. Positive attitude, patience, and a strong work ethic.

Who we are! At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical projects nationwide. We provide computer programming, testing, and system design services to develop and maintain multi-year, multi-million-dollar mission critical applications for the US Government. Examples of such applications are Medicaid MMIS systems, Health Insurance Exchange, Child Support, Food Stamps, Unemployment Insurance. We hire people that have desire, aptitude, and attitude to work with our clients such as big 3 consulting firms and US State Government and others. While employed with us you get hands on experience with very large-scale mission critical applications that use latest in technology trends and software tools. We invest in training our resources and retool their expertise to meet our project needs. More importantly our employees have a well-defined social and business purpose to help our clients deliver social and welfare benefits to millions of needs families by use of technology and knowledge. What we do We partner with big 3 consulting firms to design, develop, and maintain complex, heterogeneous, and client facing web-based automation systems that deliver social and welfare benefits to millions of families, nationwide. To develop such highly complex web applications we need professionals with broad range of experience and skills ranging from subject matter experts, computer programmers, project managers, tester, systems analysts and others. We invest in training our employees and retool their expertise to meet our project needs. Job Title: Customer Service Representative Location: Remote/ Nationwide Duration: long term Requirements: High school diploma or equivalent; associate or bachelor's degree preferred. Experience in unemployment insurance programs, state agency work, or case worker roles strongly preferred. Prior customer service or call center experience. Strong communication skills (verbal and written).). Qualifications: 40 hours per week. M-F. Must be authorized to work in the United States. Email resumes to ********************** or mail to Attn: HR, 4Consulting, Inc., 6850 TPC Drive Suite 208 McKinney, TX 75070. Disclaimer 4 Consulting Inc. offers a comprehensive compensation and benefits package. 4Ci is an affirmative action-equal opportunity employer. 4Ci complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified candidates are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

Patient Financial Representative Senior - ONSITE Required Education Level: HS Diploma or equivalent years of experience required 3-5 years of experience working within a multi-facility hospital business office environment. Previous Insurance Company claims experience and/or hospital experience. Working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms

GENERAL SUMMARY OF DUTIES: Greet all visitors to the facility. Scan patient IDs and Insurance card(s). Ensure all new patient paperwork is completed, signed and dated. Collect appropriate co-pay and/or deposits, collect past due balances, balance daily entries and run reports, answers telephones, triages calls, schedules appointments. #NTO DUTIES AND RESPONSIBILITIES: * Checking patients in for clinical encounters. * Scan paperwork, insurance cards and photo ID * Collecting co-pay, co-insurance and/or deductibles and past due balances. * Entering charges. * Balancing daily and providing report to Office Manager. * Audits assigned superbills daily for following days appointments (Ins Verification, Co-pay or Co-Insurance, Deductible and/or Out of Pocket Remaining, current paperwork on file) * Interprets appointment requests and schedules patient appointments based on clinic policies and physician preferences. Identifies any problems with making the appointment and advises Office Manager, Chief Operating Officer, or appropriate clinical staff. * Relays relevant information to appropriate internal staff when adding or changing an appointment. * Answers questions regarding patient appointments as requested. * Safeguards patient information and ensures all information remains confidential. * Participates in office meetings and educational activities. * Maintains work area in a neat and orderly manner. * Other duties as assigned by the Office Manager, Chief Operating Officer, or Physicians. Requirements * High School Diploma or GED. Graduate of accredited program in medical administration and/or college, business or technical school preferred. * Billing/coding experience preferred. * Minimum of six months experience in an outpatient clinic preferred. * Ability to read, understand and master policies and regulations. * Ability to use patient management systems and computer software (e.g., patient appointment system, electronic medical record system, e-mail, etc.). * Ability to interact and communicate well with patients, staff, and vendors.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a part time position working between 20-29 hours/week. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

Secretarial/Clerical - Campus/Registrar Additional Information: Show/Hide Days: 220 Pay Grade: P16 * Please check the Salary Schedule for current rates and stipend eligibility. (Scroll down after clicking this link) Qualifications: Education/Certification: * High School Diploma or equivalent * Certified Educational Office Professional certification (CEOP) preferred Experience: * Minimum of one (1) year of experience in data entry * Please see attached for more information. Attachment(s): * Job Description - Registrar

Now Hiring: Key Whitman Eye Center - Plano 3060 N. Communication Parkway, Plano, TX Job Title: Patient Care Representative The Patient Care Representative manages the day-to-day front desk operations to ensure quality patient care, uphold and promote the company's business processes and values relating to innovative and superior eye care. Essential Duties and Responsibilities: The essential functions include, but are not limited to the following: * Greets patients as they arrive at the office in a friendly and professional manner * Collects and verifies patient data for accuracy and completeness * Creates and sustains a highly accountable and inspired work environment where employees deliver exceptional customer service and patient care * Checks patients in and out and schedules any needed appointments * Directs patients, vendors, visitors, customers and the general public as appropriate * Maintains accurate documentation in the patients EMR * Faxes and requests faxes of patient chart notes from satellite offices * Monitors patient flow and tracks patient wait times efficiently * Opens daily patient accounting controls, posts charges and closes controls * Schedules future appointments in adherence to policies and procedures * Maintain waiting room environment, appearance and patient comfort * Perform other duties as assigned by supervisor Minimum Qualifications (Knowledge, Skills, and Abilities): * High School diploma or GED * 1-3 years of Healthcare reception related experience * Excellent verbal and written communication skills * Ability to work both independently and as a team player * Ability to work in a fast paced environment * Attention to detail and time management * CPR desired, but not preferred * HIPAA knowledge and compliance Benefits: * Comprehensive health, dental, and vision insurance * Health Savings Account with an employer contribution * Life Insurance * PTO * 401(k) retirement plan with a company match * And more! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience. What you'll do You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You: Provide warm and friendly client interactions Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home Ensure paperwork, consents, and insurance information is collected and complete Managing the client schedule: You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs You anticipate schedule needs days and weeks in advance You schedule client appointments in real-time as well as those made through our online platform Insurance, payment, and billing : Perform verification of benefit checks with insurance companies Manage and collect client copays and payment balances Discuss and set up payment plans with client Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day Collaborate on inventory, keeping the office pristine, and other tasks as they arise Manage phone triage as necessary, coordinating between team members Qualifications Customer service and hospitality experience strongly preferred and highly desirable Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field Proficiency with Google Suite or Microsoft Office Products Strong computer skills; preferred familiarity with EMRs Tendency to organize and create structure in a fast-paced, dynamic environment Attributes You love interacting with people, practicing excellent communication and interpersonal skills You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude You are exceptional at managing many tasks and do not feel overwhelmed by multitasking You focus on the details and are able to organize and prioritize them along the way You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement You thrive in highly collaborative, fast-paced environments Benefits Competitive compensation Health; dental & vision, with an HSA/FSA option 401(k) with employer match Paid time off Paid parental leave Diana Health Culture Having a growth mindset and striving for continuous learning and improvement Positive, can do / how can I help attitude Empathy for our team and our clients Taking ownership and driving to results Being scrappy and resourceful

Your Job: Greet, Instruct and schedules patients, registers patients into the computer system, and determines their insurance benefits. Serve as a liaison between patient and clinical support staff. Your Job: * High school education or equivalent * 2 years in a front office using Medical Management software * Typing or data entry at 40 wpm * Working knowledge of medical terminology and coding Your Job Responsibilities: * Greets patients in a prompt, courteous and helpful manner. * Checks-in patients, verifies and updates demographic and insurance information to the medical record. * Collects payments and enters charges into computer system. * Registers new patients into computer system and verifies all patients' addresses, telephone numbers and insurance information. * Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. * Proficiency with medical office technology systems. * Maintains work area and reception area in neat and orderly manner. * Advises Office Manager of problems and concerns in the Front Office and helps in problem solving. * Attends educational and staff meetings as scheduled. * Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. * Must be able to support the clinic efficiency and cohesion. Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace: * Newsweek's America's Most Admired Workplaces 2026 * Glassdoor's Best-Led Companies 2025 * Fortune's Best Workplaces in Health Care 2025 * Great Place to Work Certified 2026-2026 * Glassdoor's Best Places to Work 2025 * TIME's Best Companies for Future Leaders 2025 * Military Friendly - Gold Employer 2025 * Newsweek's America's Greatest Workplaces for Mental Well-Being 2025 * Becker's Healthcare Top Places to Work in Healthcare 2025 * Newsweek's Greatest Workplaces 2025

Job DescriptionWhen you talk to someone, theyre the most important person in the room. You wake up wondering what todays challenge is. People can tell youre happy just by listening to your voice. and that charm rubs off on everyone around you. If this sounds like you, keep reading! We are seeking a diligent, coachable, and highly motivated person who has a passion for people. You will have an opportunity to master the scheduling center at Full Package Media and ensure customers are hands down 100% satisfied. About Full Package Media Full Package Media is a real estate media production company located in Addison, TX. We are the premier provider of high quality photography, videography, 3D Tours, and more for realtors and businesses in the DFW Metroplex. We truly consider ourselves to be a part of our customers team as we work together to win more listings, sell more homes, and enhance our customers' brand. Since 2016 we have provided media for thousands of homes for some of the largest names in real estate including brokerages like Dave Perry Miller, Compass Realtors, The Associates, and Keller Williams. Our team is a high performing machine that is extremely focused on creating a flawless customer experience as can be seen in our hundreds of 5 star reviews on Google! Perks/Benefits Professional Espresso Machine - let coffee and lattes power you through the day Snacks and occasionally meals provided Office dog always ready to accept your pets and an occasional game of tug Filtered water on tap Strong team vibe - our team is small yet powerful! You will know everybody and you won't just be a number in the system. Requirement/Qualifications Ambition - Our team rocks and loves to achieve and succeed! If you dont have fire in the belly when it comes to winning and growing - move on! A genuine interest in photography and videography and/or real estate - No experience needed, but we want you to love the industry and relate to our clients. If you watch Chip and Jo reruns, you are probably a good fit. Must be coachable and willing to follow systems and processes Must be able to bounce back from rejection and overcome objections. Must be great with computers - you think typing is easier than writing cursive Must be good at scheduling / logical planning - you can easily plan out how to go to the store, buy a puppy, get your hair done, pick up firewood, and make it to soccer practice before 4pm in the most efficient order. Zendesk experience - not necessary, but a huge plus! Have a great attitude - you are a good vibes only type of person Always be punctual and well dressed - there is zero tolerance for lateness Have a belief in good old fashioned quality customer service - our customers work their tails off to sell homes and we have to do everything we can to help them Have reliable transportation and live in the Dallas/Ft. Worth Metroplex Must be able to work in our office - get out of the house and smell the roses! Youll love your coworkers and team at FPM! If this sounds like its right up your alley, when submitting the Careers form on our website, in the first line of the second paragraph type I am the scheduling wizard! Seriously. We will only consider applicants that include this which demonstrates attention to detail. Duties and responsibilities Take orders and book shoots for clients over the phone and through email. Process edits requests, manage concerns, and respond to general inquiries. Take ownership of issues and find resolutions Become highly knowledgeable of the products Full Package Media offers and apply that expertise to sell and up-sell products that meet customers' needs. Deliver an outstanding experience to customers at all times. Provide logistical assistance to photographers as needed. Assist in automating processes and suggest improvements as areas of opportunity are identified. Contribute to the positive vibe and high energy in the office! Frequently Asked Questions: What if I don't have customer service experience? That is no problem! Bring a positive attitude and a willingness to learn - we will teach you the rest! Do I have the opportunity to earn commission? Yes! Yes! Yes! We have a great up-sell program that allows you to earn more when you sell more. The sky is the limit! Can I see an example of what Full Package Media does? Sure! Visit: ************************ If you feel like you're ready to apply, visit ************************ and click on the careers tab!

At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are seeking a professional, dependable, and patient-focused Patient Intake Specialist to assist with front desk operations during peak morning hours. This part-time, casual role supports the Patient Service Center (PSC) team by ensuring a smooth and welcoming experience for all patients. In addition to front desk responsibilities, the Patient Intake Specialist will also be responsible for performing drug screens and processing blood specimens. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Work Schedule: This is a Casual/Per Diem position; hours will be "as needed" and the start and end times will vary. Work Location: Carrollton, GA Job Responsibilities: * Greet patients and ensure a warm, efficient check-in process * Answer and direct phone calls in a courteous and professional manner * Enter patient requisitions accurately into the system * Assist with identifying and resolving missing or incomplete orders * Organize and support patient flow at the front desk * Coordinate communication between patients, staff, and providers * Maintain front desk organization, cleanliness, and readiness * Perform drug screens and process blood specimens as needed * Uphold company policies and ensure HIPAA compliance at all times Job Requirements * High school diploma or equivalent required * Excellent customer service and interpersonal skills * Proficiency with basic computer use and data entry * Ability to multitask and manage a fast-paced environment * Reliable, punctual, and self-motivated * Previous experience in a healthcare or laboratory setting is a plus Work Environment: * Professional medical office/laboratory environment * Requires standing, light walking, and consistent interaction with patients * Ideal for candidates seeking limited weekday hours and a meaningful role in healthcare. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Here's What You Need High School Diploma or equivalent (required) 2 years Scheduling experience in Healthcare environment (strongly preferred) Check in / Check Out, Referral, and Phone Coverage experience (strongly preferred) Requires strong customer skills. Good communication skills. Possess a strong work ethic and a high level of professionalism. A team player who handles multiple projects simultaneously in a fast paced environment. What You Will Do Delivers care to patients utilizing the Appointment Scheduling Specialist Process Schedules all inpatient and outpatient surgery and medical procedures, tests and studies by the physician. Responsible for answering phone calls and scheduling patient appointments. Conduct patient pre-certification to ensure coverage for appointments and medical care. Schedule tests, procedures, and referral appointments. Communicate with patients regarding appointments and instructions for procedures and tests. May collect fees such as co-pays / co-insurance. Gathers insurance information and patient personal data. Demonstrates positive professional customer service in all patient, staff, and visitor contacts. Performs other duties as assigned. Additional perks of being a Texas Health employee Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits. Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. Strong Unit Based Council (UBC). A supportive, team environment with outstanding opportunities for growth. Learn more about our culture, benefits, and recent awards. Entity Highlights: Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together! Do you still have questions or concerns? Feel free to email your questions to ***************************. #LI-CT1 Appointment Scheduling Specialist - Texas Center for Joint Replacement Clinic - Full-Time, Days Bring your passion to Texas Health so we are Better + Together Work location\: 6020 West Parker Road, Suite 470, Plano, TX 75093 Work hours: Full-time, 40 hours weekly, Monday thru Friday, 8\:30am - 5\:00pm Texas Center for Joint Replacement Clinic Highlights: Great Benefits Opportunity for additional training and career growth Caring Staff

We are seeking a detail-oriented and organized Doctor Scheduler to join our team. The ideal candidate will play a crucial role in managing appointments, coordinating schedules, and ensuring efficient operations within our offices. = Essential Duties and Responsibilities: Building and monitoring a constantly evolving doctor schedule for 150+ doctors based off of the forecasted doctor days, while factoring in doctor availability and patient demand, against the varying office floor plans, staffing and available resources, in order to build a productive schedule. Communicating with Doctors to learn any preferences for travel, scheduling and work environment. Staying on top of future schedules and rotations for Providers in order to increase consistency for patient schedules and staffing, and assist inproviding a broader view of actual doctor days. Immediately handling any scheduling issues, including doctor conflicts or changes, office limitations, availability, specialty overlaps, staff shortages, etc. Maintain relationships and stay in constant communication with our doctors, as well as operations, in order to solve any scheduling breakdowns, office inefficiencies and improve doctor relations. Coordinating with the Operations to provide the doctors with accurate travel and schedule-related information. Ability to effectively communicate and build relationships with our doctors and operations team members Identifies issues, develops, coordinates and implements mitigation strategies to re-balance resources to meeting staffing Administer vacation times and coverage for providers Performs all other duties as assigned Qualifications: Experience with workforce scheduling and staffing functions for providers UKG/Kronos experience preferred but not required Spreadsheet and Database Skills Skills and Specifications: Energetic, dynamic and personable with a desire to thrive and advance. Aptitude for independently solving complex problems. Professional polish and strong communication skills to interact and build relationships with our Doctors and Operations Team Attention to detail is a MUST. Strong organizational, management, and negotiation skills. Availability and willingness to work on weekends when needed Job Type: Full-time Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Do you have provider scheduling: 2 years (Required) Do you have UKG/Kronos: 1 year (Preferred) Do you have Spreadsheet and Database Skills : 1 year (Preferred) Work Location: In person

Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system. Verifies insurance coverage or determines patient self-pay responsibility and provides cost information. Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Interprets physician orders to schedule appointments and ancillary tests. MINIMUM REQUIREMENTS ADDENDUM Must pass PSS or CCS training program and successfully complete competency exam to maintain position. Experience Preference: Prior customer service experience is strongly preferred

GENERAL SUMMARY OF DUTIES: Greet all visitors to the facility. Scan patient IDs and Insurance card(s). Ensure all new patient paperwork is completed, signed and dated. Collect appropriate co-pay and/or deposits, collect past due balances, balance daily entries and run reports, answers telephones, triages calls, schedules appointments. #NTO DUTIES AND RESPONSIBILITIES: * Checking patients in for clinical encounters. * Scan paperwork, insurance cards and photo ID * Collecting co-pay, co-insurance and/or deductibles and past due balances. * Entering charges. * Balancing daily and providing report to Office Manager. * Audits assigned superbills daily for following days appointments (Ins Verification, Co-pay or Co-Insurance, Deductible and/or Out of Pocket Remaining, current paperwork on file) * Interprets appointment requests and schedules patient appointments based on clinic policies and physician preferences. Identifies any problems with making the appointment and advises Office Manager, Chief Operating Officer, or appropriate clinical staff. * Relays relevant information to appropriate internal staff when adding or changing an appointment. * Answers questions regarding patient appointments as requested. * Safeguards patient information and ensures all information remains confidential. * Participates in office meetings and educational activities. * Maintains work area in a neat and orderly manner. * Other duties as assigned by the Office Manager, Chief Operating Officer, or Physicians. Requirements * High School Diploma or GED. Graduate of accredited program in medical administration and/or college, business or technical school preferred. * Billing/coding experience preferred. * Minimum of six months experience in an outpatient clinic preferred. * Ability to read, understand and master policies and regulations. * Ability to use patient management systems and computer software (e.g., patient appointment system, electronic medical record system, e-mail, etc.). * Ability to interact and communicate well with patients, staff, and vendors.

JOB TITLE: PATIENT REPRESENTATIVE DEPARTMENT: PATIENT CARE FACILITY SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER SUPERVISION EXERCISED: NONE JOB SUMMARY: GREETS, INSTRUCTS AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SERVES AS A LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF. DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.) 1. Maintains strictest confidentiality . 2. Greets patients in a prompt, courteous and helpful manner. 3. Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system. 4. Registers new patients into computer system and verifies all patients' addresses, telephone numbers and insurance information. 5. Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems. 6. Maintains work area and reception area in neat and orderly manner. 7. Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving. 8. Attends educational and staff meetings as scheduled. 9. Determine and input daily balance of charges and receipts as assigned by the Office Manager. Follows established policies and procedures; adheres to OSHA Regulations. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Must be able to support the clinic efficiency and cohesion. PERFORMANCE REQUIREMENTS KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of front office procedures and medical terminology. Excellent grammar and spelling skills. Knowledge in operation of medical office technology systems. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public. EDUCATION High school education or equivalent EXPERIENCE AND SKILLS 1. Strong communication skills with consistent incorporation of judgement and discretion. 2. Working knowledge of medical terminology and coding preferred. Previous two years in a front office using medical management software preferred. 4. Previous typing or data entry at 40 wpm experience. TYPICAL PHYSICAL DEMANDS Frequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50 pounds of boxes of paper. Requires manual dexterity to operate office technology. Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals. Requires hearing within normal range for telephone use. TYPICAL WORKING CONDITIONS Work is performed in an office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry and upset people. Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 60 healthcare clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace: 150 Top Places to Work in Healthcare by Becker's Hospital Review , 2023 Top 10 Military Friendly Employer, Gold Designation, 2023 Top 10 Military Spouse Friendly Employer, 2023

Qualifications Here's What You Need: Education · High School Diploma or Equivalent is required. Experience · 1 Year Healthcare experience including customer relations required. · 2 Years Professional office/healthcare experience preferred. · 1 Year Medical terminology or certification preferred. · 6 Months Call center experience preferred. Certifications & Licenses · CHAA - Certified Healthcare Access Associate Upon Hire preferred. Skills · Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. · Excellent data entry, numeric, typing and computer navigational skills, with attention to details. · Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs. · Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations. · Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills · Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership. · Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. What You Will Do: · As a compassionate member of the team, coordinates, and schedules procedures for multiple departments, selects appropriate procedure and ICD diagnosis, referral, provider, visit type and or case, insurance network coverage and location to expedite patient access to care. · Verifies medical necessity criteria to ensure documentation is in compliance with applicable payor guidelines. · Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors. · Assures orders, H&P and other significant chart content are accurately identified with required indexing elements to ensure chart placement. · Maintains schedule according to process on nursing and anesthesia staff availability, patient needs and physician's block time considering both departments needs and utilization of space, time, and resources. · As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures. · Maintains customer service and/or productivity guidelines set forth by applicable leadership. · Maintains daily Epic work queue and Trace inbound and scheduling worklist. · Accurately gathers complete demographic information to ensure electronic health record integrity. · As appropriate accurately completes estimate and assists patients in understanding financial obligations. · Acts as a liaison between patient, physician, and insurance provider to ensure accurate and complete information to maximum reimbursement for services. · Engaged and willing partner who mentors peers, exhibits flexibility, and adapts easily to change. · Participates in staff meetings, process improvement, special projects and completes other duties as assigned. Additional Perks of Being a Texas Health Employee: Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more. At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work. Texas Health Denton Highlights: Texas Health Denton is a 255-bed, full-service hospital providing convenient care to people across North Texas and Southern Oklahoma since 1987. With more than 1,100 employees and 450 physicians on our medical staff we're one of Denton County's largest employers. We specialize in Cancer Care, Neck & Back Program, Critical Care, Neonatology, CT Cardiac Imaging, Neurology, Electrophysiology, Orthopedics & Sports Medicine, Emergency Care, Robotic Surgery, Endovascular Surgery, Stroke Care, General Surgery, Weight Loss Surgery, Heart & Vascular Services, Women & Infants Care, Interventional Radiology and Wound Care & Hyperbaric Treatment. Texas Health Denton is a Joint Commission-accredited Primary (Level II) Stroke Center and Chest Pain Center, a Metabolic & Bariatric Surgery Center of Excellence, and a Magnet designated hospital. Our four-story specialty center for women and infants features 12 labor and delivery beds, 2 C-section suites along with 6 antepartum and 24 postpartum beds. Texas Health Denton is the city's only provider of obstetrical and neonatal intensive care services and is the largest provider of obstetrical services in Denton County. The ground floor houses a breast imaging center, outpatient physical therapy, cardiac rehabilitation, and an internal medicine residency program. As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here! Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we've won and more. Do you still have questions or concerns? Feel free to email your questions to ***************************. Scheduling Specialist Bring your passion to Texas Health So We Are Better + Together Work Location: Texas Health Denton, 3000 N Interstate 35, Denton, TX 76201 Work Hours: Full-Time\: Monday - Friday 10\:00am to 6\:30pm Admissions Department Highlights: Great working environment with plenty of learning opportunities. Opportunity to work in a fast pace multi department environment. Ability to interact and become familiar with all other hospital departments. Friendly family-orientated environment.

Job Title : Patient Services Spec 1 ( Patient Services Specialist ) Duration : 03 + Month Education : High school diploma required Shift Details : Mon-Fri 7:30 AM - 4:30 PM Job Description: 2 years of min of customer service, epic exp preferred, comfortable with phone calls. Scheduling appointments Insurance verification Updating Demographic details

Appointment Scheduling Specialist - Sideline Orthopedics & Sports Clinic - Full-Time, Days Bring your passion to Texas Health so we are Better + Together Work location\: 902 Randol Mill Road, Suite 250, Arlington, TX 76012 Work hours\: Full-time, 40 hours weekly, Monday thru Friday, 8\:00am - 5\:00pm Sideline Orthopedics & Sports Clinic Highlights: Team Oriented Sideline opportunities Community Outreach Initiatives Here's What You Need High School Diploma or equivalent (required) 2 years related experience in Healthcare environment (preferred) 6 months Front Desk experience (strongly preferred) Requires strong customer skills. Good communication skills. Possess a strong work ethic and a high level of professionalism. A team player who handles multiple projects simultaneously in a fast paced environment. What You Will Do Delivers care to patients utilizing the Appointment Scheduling Specialist Process Schedules all inpatient and outpatient surgery and medical procedures, tests and studies by the physician. Responsible for answering phone calls and scheduling patient appointments. Conduct patient pre-certification to ensure coverage for appointments and medical care. Schedule tests, procedures, and referral appointments. Communicate with patients regarding appointments and instructions for procedures and tests. May collect fees such as co-pays / co-insurance. Gathers insurance information and patient personal data. Demonstrates positive professional customer service in all patient, staff, and visitor contacts. Performs other duties as assigned. Additional perks of being a Texas Health employee Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits. Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. Strong Unit Based Council (UBC). A supportive, team environment with outstanding opportunities for growth. Learn more about our culture, benefits, and recent awards. Entity Highlights: Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together! Do you still have questions or concerns? Feel free to email your questions to ***************************. #LI-CT1