Patient access representative jobs in Denton, TX - 1,675 jobs
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Prior Authorization Specialist
Patient Services Coordinator
Insight Global
Patient access representative job in Denton, TX
Insight Global is looking to add a Sr. Patient Services Coordinator to the team of a large oncology provider in Denton, Texas. This role is the face of the clinic; greeting patients, managing check‑in/out, scheduling, handling calls, collecting co-pays, and ensuring smooth communication between patients and clinical teams. They maintain accuracy, professionalism, and efficiency across all front office operations while upholding confidentiality and compliance standards.
Day to Day:
Greet patients/families, check them in, notify clinical staff, schedule follow-ups, and provide appointment details.
Register patients, update demographics/insurance, handle cancellations, reschedule visits, maintain lobby/forms, and keep charts organized.
Answer/screen incoming calls, route messages, handle routine questions, and page clinical personnel as needed.
Collect co-pays/balances, proof paperwork, provide receipts, and ensure accurate documentation.
Maintain HIPAA standards, follow US Oncology compliance program, and support office procedures.
Must Haves:
5+ years front medical office or patientaccess experience in a clinic or hospital setting
Strong experience with insurance verification, co‑pay collection, and scheduling systems
Proven ability to manage high‑volume check‑in/check‑out, multi‑line phones, and fast clinic workflows
Proficiency in Microsoft Office (Outlook, Word, Excel) and EMR scheduling/registration platforms
$31k-42k yearly est. 3d ago
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Patient Services Associate
Pediatrix Medical Group
Patient access representative job in Dallas, TX
Responsibilities
The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‐office workflows. The Patient Services Associate interacts with patients by greeting and providing check‐in prior to an appointment, collecting payments, communicating about waiting times, and supporting check‐out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high‐quality care to every patient, every day.
Patient Reception & Check‐In/Check‐Out
Welcome patients and visitors in a professional, friendly manner.
Register and check in patients; verify demographic and insurance information.
Collect copayments and outstanding balances.
Schedule follow‐up appointments and provide visit summaries or referrals as needed
Scheduling & Communication
Schedule new and follow‐up appointments, including diagnostic testing according to clinical protocol.
Confirm, reschedule, and communicate changes or delays promptly.
Manage high‐volume incoming calls using proper telephone etiquette.
Record accurate messages and route inquiries to appropriate team members.
Coordinate communication between patients, providers, and staff.
Insurance & Billing Support
Review and update patient demographics and insurance information.
Verify insurance eligibility and benefits prior to appointments.
Obtain and document pre‐authorizations and referrals as required.
Communicate coverage issues or policy changes to patients before visits.
Assist patients with insurance inquiries and time of service payment expectations.
Maintain knowledge of insurance requirements, including managed care and government programs.
Administrative Support
Prepare daily clinic schedules and complete chart prep for upcoming appointments.
Support office operations, including faxing, scanning and indexing documents into the patient's medical record.
Customer Service & Compliance
Provide compassionate assistance and resolve patient concerns promptly.
Ensure patient confidentiality and compliance with HIPAA regulations.
Contribute to a clean, safe, and welcoming environment.
Qualifications
Education:
High school diploma or general education degree (GED): or equivalent combination of education and experience.
Experience Industry: Healthcare
Experience:
2‐3 years recent experience in a related position in medical office setting preferred
Strong computer knowledge (Microsoft office) preferred
Experience in coding, office billing, insurance and government payer regulations, and other third‐party billing requirements (pertaining to services offered by the practice) preferred
Skills/Abilities:
Knowledge of medical terminology
Superior customer service skills
Excellent verbal and written communication
Ability to work in a fast‐paced environment
Ability to work on multiple projects at one time
Ability to work as a team player
Ability to prioritize responsibilities and meet deadlines
Ability to work in a high stress environment.
Must be able to travel to satellite office during the week. Mileage is reimbursable. Required travel locations: (Prosper, McKinney, Plano and Rockwall).
Benefits and Compensation
Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU.
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‐being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.
About Us
Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‐affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‐based practices. The group's high‐quality, evidence‐based care is bolstered by significant investments in research, education, quality‐improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: **************************
Pediatrix is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$25k-33k yearly est. 1d ago
Customer Service Representative
Catapult Solutions Group
Patient access representative job in Grapevine, TX
**Spanish is a Requirement**
Compensation: $55k-$65k Plus Bonus (Up to $1000/Month)
The Customer Service Representative (CSR) serves as the primary liaison between Us and the client, providing exceptional service throughout the post-sales process. This role is responsible for managing customer inquiries, ensuring order accuracy, coordinating with internal departments, and enhancing the overall customer experience. The CSR is a solutions-oriented communicator who ensures client satisfaction while supporting operational efficiency.
Core Competencies
Customer-Centric Mindset
Analytical Problem-Solving
Attention to Detail and Accuracy
Composure and Patience
Exceptional Communication Skills
Adaptability and Flexibility
Professionalism and Positive Demeanor
Dependability and Accountability
Multitasking and Organizational Efficiency
Essential Duties And Responsibilities
Customer Service and Communication
Answer the phone with a positive, energetic voice; listen attentively to the customer.
Answer all emails in a timely and professional manner.
Contact customers via phone or email with follow-up information.
Provide customers with order confirmation and shipping information.
Assist customers in problem resolution and escalate to the Customer Service Manager when needed.
Resist telling a customer “no” until all resources have been exhausted.
Always offer a solution if the exact material requested is unavailable.
Work directly with the Customer Service Manager on any difficult situations.
Order Management and Processing
Receive and process customer orders via phone, email, online portal, ensuring timeliness and accuracy.
Monitor open orders and proactively manage any delays or updates.
Obtain necessary information from customers to ensure prompt and efficient order processing.
Provide accurate pricing and inventory information.
Sales and Technical Support
Provide support to the sales team with any administrative or customer-related needs.
Deliver basic technical assistance to customers; escalate complex inquiries to the Sales or Technical team.
Maintain a solid grasp of the products and services offered to effectively assist customers and the sales team.
Documentation and System Management
Keep up-to-date customer notes and records in the NetSuite system.
Maintain good communication with the warehouse to ensure accurate order fulfillment and status updates.
Administrative and Organizational Duties
Maintain accurate and complete documentation of customer interactions in NetSuite.
Assist with invoicing support and shipping documents as needed.
Support warehouse and fulfillment activities with clear communication and paperwork.
Proactively identify potential issues in order flow and escalate accordantly.
Routine Duties And Responsibilities
Ensure customer complaints are addressed and resolved in a timely manner
Prepare order entry and ensure data is accurate
Maintain clear communication with your team; it is essential
Have a solid grasp of our products and services we offer
Ensure that management personnel are kept informed of all pertinent customer issues
Other duties as assigned and directed
Supervisory Responsibilities
This position has no supervisory responsibilities.
Supervision Received
This position reports to the Customer Service Manager.
People Contact
Ability to work with other employees, customers and vendors.
Qualifications
Demonstrated proficiency with Microsoft Office Suite and CRM System (NetSuite)
Capable of operating standard office equipment
Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple responsibilities effectively.
Able to perform work with a high degree of precision
Comfortable working in a fast-paced setting with frequent interruptions while maintaining focus and productivity.
Possesses excellent telephone etiquette and customer service skills, with the ability to remain calm and professional when interacting with difficult or upset customers.
Education And/Or Experience
Required: High School Diploma, Associates Degree or higher preferred but not required. 1-2 years of customer service and data entry experience.
Preferred experience: 5 years' experience working in an office environment with business-to-business customer service duties.
Certificates, Licenses, Registrations
Required: Valid Driver's License
Language Skills
Must be able to communicate effectively both in writing and verbally in English and Spanish to interact with clients and other employees.
Ability to write and read reports.
Mathematical Skills
Must be able to formulate and comprehend business math calculations. Excellent basic arithmetic skills
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands
The physical requirements consist of walking, turning the head and torso, stooping, kneeling, reaching, grasping, bending, and flexing the arms, legs, wrists, hands, and fingers. The senses of being able to see, hear, and have full power of speech are required.
Work Environment
This position will be working primarily indoors. Exposure to warehouse environment such as noise, dust, odors and fumes, chemicals and adhesives.
May be required to go outside for the purpose of viewing product with a customer, which may be hot, cold, wet, and dirty.
The noise level in the work environment is usually moderate.
$55k-65k yearly 1d ago
Customer Service Representative
Tata Consultancy Services 4.3
Patient access representative job in Plano, TX
The CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition, partnering closely with Engagement Managers, Fulfillment Executors, and Data Analysts. The objective is to ensure continuity of service, transparent communication, and optimal customer satisfaction during migrations and disconnections.
CSAT measurement & improvement:
Run structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions.
Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership.
Stakeholder collaboration
Work hand‑in‑hand with Engagement Managers and client sales teams to align messaging and resolve customer concerns quickly.
Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences.
Compliance & documentation
Adhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record.
Outcomes & KPIs (program‑aligned)
Customer Satisfaction (CSAT): Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods. (Program emphasis on “optimal customer satisfaction.”)
First‑Contact Resolution (FCR): Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks.
Communication Quality: 100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents.
Data Hygiene: 100% accurate case logging and disposition updates in trackers/dashboards.
Qualifications:
2-4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes.
Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders.
Experience with ticketing/CRM tools and structured survey/feedback collection.
Salary Range: $40,000 - $55,000 per year
$40k-55k yearly 4d ago
Customer Service Rep
Beacon Hill 3.9
Patient access representative job in Mansfield, TX
Pay: $17-$18 per hour Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
Temp-HIRE
We are seeking a reliable and customer-focused Customer Service Representative (CSR) to join our team. This role involves assisting customers with rental car pick-up and drop-off, performing vehicle inspections, and ensuring a smooth and positive experience.
Key Responsibilities
Greet and assist customers during vehicle pick-up and drop-off.
Complete paperwork and checklists following vehicle inspections.
Perform light cleaning of vehicles when necessary.
Work primarily outdoors with some duties inside the warehouse.
Qualifications
Strong customer service and communication skills.
Ability to work in outdoor conditions.
Detail-oriented and organized.
Previous experience in customer service or automotive industry is a plus.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
$17-18 hourly 4d ago
Neurosurgery Scheduling Specialist
The University of Texas Southwestern Medical Center 4.8
Patient access representative job in Dallas, TX
A prestigious medical center in Dallas is seeking a Surgery Scheduler to provide advanced scheduling for surgical procedures. The ideal candidate will have a High School Diploma, with exposure to physician billing and surgery scheduling, and at least 5 years of experience in a medical office environment. This role involves coordinating with surgeons, obtaining necessary pre-certifications, and ensuring proper scheduling practices. Competitive benefits are offered, emphasizing growth, teamwork, and excellence in patient care.
#J-18808-Ljbffr
$35k-43k yearly est. 4d ago
Customer Service Representative - State Farm Agent Team Member
Adrian Valdez-State Farm Agent
Patient access representative job in Rockwall, TX
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$26k-34k yearly est. 1d ago
Scheduler
A-Line Staffing Solutions 3.5
Patient access representative job in Dallas, TX
Patient Scheduler Pay Rate 20.00 per hour Are you organized, detail focused, and passionate about helping patients? This is a great opportunity to join a fast paced medical office where you play a key role in patient care and clinic operations. What Scheduler, Operations, Administrative, Staffing, Patient, Medical
$28k-52k yearly est. 1d ago
Customer Service Representative - Insurance
AAA-The Automobile Club 4.5
Patient access representative job in Coppell, TX
Customer Service Representative - Insurance. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training
$25k-31k yearly est. 1d ago
Technical Customer Service Representative
Cornerstone Technology Talent Services 3.2
Patient access representative job in Irving, TX
Type: Contract to Hire
We are seeking a Technical Customer Service Representative to support proprietary technology platforms and deliver an exceptional, white-glove customer experience. This role blends technical troubleshooting, customer support, and detailed review of home inspection data. You will help guide users through setup, connectivity, and product usage while ensuring accuracy and professionalism across every interaction.
Responsibilities
Conduct digital quality assurance on self-guided home inspections: review photos, validate details, and identify issues.
Guide customers through virtual or phone-based home inspections step-by-step.
Assist users with installation, setup, WiFi connection, app usage, and sensor connectivity.
Troubleshoot issues such as device pairing, alerts, and connectivity problems.
Document calls, resolutions, and inspection findings to support process and product improvements.
Make proactive outreach calls to improve product adoption and customer satisfaction.
Maintain clear, professional communication via phone, email, and text.
What We're Looking For
High School Diploma or GED required; bachelor's degree preferred.
1+ year of experience in technical support, help desk, call center, or field service.
Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart-home systems.
Strong communication skills and problem-solving ability.
High attention to detail and ability to thrive in a fast-paced environment.
Customer-first mindset, proactive attitude, and willingness to learn.
Ability to work onsite with flexibility across different shifts.
Why This Role Is Great
Collaborative, dynamic environment.
Opportunities for professional growth, including training and advancement into tech support, product specialist, or leadership roles.
Direct exposure to innovative technology and hands-on product improvement.
$29k-36k yearly est. 4d ago
Customer Service Representative - State Farm Agent Team Member
Amado Flores-State Farm Agent
Patient access representative job in Fort Worth, TX
Benefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Amado Flores - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$26k-34k yearly est. 1d ago
Customer Service Representative
Alliance Aviation Services
Patient access representative job in Fort Worth, TX
Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field Fort Worth Alliance Airport in Fort Worth, Texas. Strategically positioned within one of the nation's most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele-including civilian, military, and cargo operators.
With a strong reputation built on operational excellence, AAS combines world-class customer service with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike. Whether supporting complex cargo logistics or welcoming VIP guests, the Alliance team is committed to delivering seamless, safe, and superior aviation experiences. Our focus on precision, hospitality, and continuous innovation ensures that every arrival and departure is handled with exceptional care and attention.
Position Summary:
AAS is seeking a polished, professional, and enthusiastic Customer Service Representative (CSR) to join our team in Fort Worth, TX. Reporting to the Customer Experience Manager, the CSR plays a vital role in delivering world-class customer service while performing key administrative and operational duties. This fast-paced, team-oriented environment demands a detail-driven and customer-focused individual who consistently demonstrates professionalism, courtesy, and adaptability in interactions with pilots, crew members, passengers, and internal stakeholders. As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality.
Responsibilities:
Front Desk and Customer Engagement:
Serve as the first point of contact, creating lasting impressions through service excellence.
Greet and assist guests at the FBO with warmth and professionalism.
Provide VIP planeside greetings with carpet service, ensuring an elevated arrival experience.
Maintain clean, organized, and welcoming facilities and amenities.
Answer incoming calls and emails promptly and courteously, efficiently resolving inquiries.
Utilize creativity and attention to detail to create memorable experiences for guests.
Administrative and Logistics Coordination:
Support smooth operations with precise documentation and resource management.
Retrieve and distribute incoming mail throughout the facility.
Accurately receive, communicate and ensure completion of fuel and service requests
Communicate with use of two-way radios with team members and customers.
Input customer data and service details into systems such as TAS, FlightBridge, and Salesforce.
Organize and maintain internal documents, reports, and logs.
Accurately invoice and collect payment for services rendered in a timely manner.
Reconcile vendor billing and commissions and place orders.
Guest Services and Travel Coordination:
Facilitate seamless guest experiences and personalized travel solutions.
Maintain and clean crew cars provided for customer use.
Wash and service base customer vehicles, ensuring optimal presentation.
Manage rental vehicle reservations, contracts, and check-in processes on behalf of rental agencies.
Assist customers in placing accurate and timely catering orders.
Support travel arrangements, including hotel accommodations, ground transportation and charter coordination.
Provide proactive recommendations and assistance tailored to guest preferences.
Sales, Marketing and Event Support:
Promote services and support major aviation events with professionalism.
Contribute to marketing initiatives and promotional campaigns.
Assist with the coordination and operations of premier events such as NASCAR, philanthropic and industry events.
Represent AAS during special events with poise and attention to detail while ensuring minimal disruption to normal operations.
Cross-Functional Support:
Assist in the security of the airport, our customers, their assets and our team members.
Contribute to ongoing excellence through collaboration and continuous improvement.
Assist in training and onboarding new Customer Service Representatives.
Perform additional duties as assigned to support the FBO's operational success.
Required Skills and Abilities:
Strong command of Microsoft Office tools (Word, Excel, Outlook, PowerPoint) for document handling and communication.
Familiarity with Salesforce or comparable CRM systems to manage customer relationships and workflow.
Operational experience with VHF and two-way radios to ensure accurate, real-time communication across departments.
Exceptional verbal and written communication with a professional, customer-first attitude.
Ability to communicate clearly and calmly under pressure-whether in person, by phone, or over radio.
Demonstrated ability to multitask efficiently in a fast-paced, service-driven environment.
Excellent organizational habits with a keen eye for detail and task prioritization.
Strong time management skills and a proactive approach to getting things done.
High level of discretion and professionalism, especially when interacting with VIP clientele.
Versatile and composed when working in dynamic settings or handling last-minute requests.
Team-oriented with a self-motivated attitude and a commitment to maintaining high standards.
Education and Experience:
High school diploma or equivalent required.
Minimum of 3 years of experience in customer service, preferably in aviation, hospitality, or luxury service environments.
Exposure to aviation operations or prior experience within a Fixed Base Operator (FBO) preferred.
Experience working in high-volume or fast-paced environments where multi-tasking and client engagement are key to success.
Familiarity with scheduling platforms, service coordination tools, or CRM systems such as Salesforce preferred.
Bilingual proficiency preferred.
EEO Statement:
Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
#AAS
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$26k-34k yearly est. 1d ago
Customer Service Representative
Joon Loloi
Patient access representative job in Dallas, TX
About Us:
Born from Loloi Rugs - an industry leader that has been trusted by thousands of the world's top designers and retail stores - Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone.
Security Advisory: Beware of Frauds
Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an
@loloirugs.com
email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.
Joon Loloi is looking for a talented Customer Service Representative. Here at Loloi we craft products to create beautify spaces and we are seeking to develop a unique customer experience that embodies eCommerce, inspiration, value add services, design tools, and community for design enthusiasts and trade professionals alike. Our Customer Service Representative will most often be the first point of contact for our customers, handling inbound and outbound calls with professionalism, courtesy, and efficiency. The primary responsibility will be to provide exceptional customer service and support, resolving inquiries, and ensuring overall customer satisfaction. This position requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.
As an integral part of the Joon Loloi Customer Experience Team, this role will work closely with Training, Branding, and Merchandising to ensure they have a deep understanding of the product, the brand and provide exceptional service through every customer contact.
This position is based on-site Monday-Friday at our Dallas, TX headquarters.
Responsibilities
Handle Inbound Calls: Receive incoming calls from customers, addressing their queries, concerns, and requests promptly and accurately. Offer personalized solutions to meet their specific needs
Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, confirm appointments, or inform customers about new products and services
Customer Support: Provide excellent customer support via phone, email, or chat. Assist customers with troubleshooting issues, navigating through products/services, and resolving complaints to ensure a positive experience
Product Knowledge: Acquire in-depth knowledge of the company's products, services, and processes to effectively assist customers and address their inquiries
Data Entry: Accurately document customer interactions, inquiries, and feedback in the company's database or CRM system. Maintain detailed records for future reference and follow-up
Problem Resolution: Proactively identify and resolve customer issues, ensuring their concerns are addressed in a timely and satisfactory manner
Upselling and Cross-Selling: Identify opportunities for upselling or cross-selling products and services to customers, enhancing their overall experience and contributing to revenue growth
Team Collaboration: Work collaboratively with other team members and departments to ensure smooth operations, escalate complex issues when necessary, and participate in ongoing training and skill development
Adherence to Policies: Comply with company guidelines, call center protocols, and established processes to maintain high-quality service delivery and uphold the organization's reputation
Performance Metrics: Achieve individual and team performance goals, including call handling metrics, customer satisfaction scores, and sales targets, as applicable
Experience, Skills, & Ability Requirements
High school diploma or equivalent; additional education or certifications are a plus
Previous experience in a call center or customer service role is preferred but not mandatory
Previous experience in design or keen interest in interior design
Excellent communication skills, both verbal and written, with a strong command of the English language
Active listening skills and the ability to empathize with customers' needs and concerns
Strong problem-solving skills and the capacity to think quickly on your feet
Basic computer proficiency and familiarity with CRM software and call center systems
Patience, resilience, and a positive attitude even during challenging interactions
Ability to multitask and manage time effectively in a fast-paced environment
Willingness to work flexible hours, including evenings, weekends, and holidays, if required
Highly organized and skilled at time management
Possess personal qualities of integrity, credibility, and commitment to corporate mission
What We Offer
Comprehensive health, dental, and vision benefits
401(k) with employer match
Paid parental leave
A culture that fosters ongoing growth opportunities
A stable, growing family-owned company that looks after its employees
Loloi Rugs/Joon Loloi does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
$26k-34k yearly est. 4d ago
Scheduling Coordinator
Prokatchers LLC
Patient access representative job in Plano, TX
Job Title: Scheduling Coordinator
Location: Plano, TX 75093 & Frisco, TX 75034. Worker will be floating between Plano and Frisco clinics
Duration: 13 Weeks
Job Title:
Schedules surgical patients when necessary and assists other departments in the hospital to schedule surgical time and relay patient information appropriately to the staff in Surgical Services and the Day Surgery Unit
Provides scheduling support to ensure department efficiency by promptly and courteously answering and screening phone calls, routing calls as appropriate, accurately recording and delivering messages to appropriate parties in a timely manner, and checking voicemail, emails, and block booking frequently.
$29k-39k yearly est. 4d ago
Referral Specialist
SNI Companies 4.3
Patient access representative job in Irving, TX
Time: 8-5pm
Contract: 2-3 months
Pay: $17/hour
Key Responsibilities
Process and expedite referral authorization requests through managed care systems.
Prepare authorization requests by verifying required documentation, eligibility, benefits, and chart availability.
Accurately enter and maintain referral and authorization data within internal systems, ensuring correct use of codes (procedure, type, status, etc.).
Track and document authorization decisions and notify all involved parties, including patients, providers, and payer representatives.
Monitor referral workflows using tracking systems to ensure timely turnaround and compliance with processing standards.
Generate and analyze system reports to support daily operations and management reporting.
Coordinate scheduling and follow-up for diagnostic services, home health, DME, and other authorized services as directed by clinical staff.
Distribute referral documentation appropriately and ensure accurate record-keeping in both medical records and electronic systems.
Serve as a resource to staff and providers regarding managed care processes, HMO/PPO benefits, and contracted provider guidelines.
Assist with referral research related to billing and collections.
Communicate with payer agencies and external organizations to resolve issues and exchange updated resource information.
Provide guidance to patients navigating the referral and authorization process to improve understanding of insurance requirements.
Promote collaboration among providers, payer groups, and internal teams to meet patient and operational needs.
Qualifications
Education & Skills
High school diploma or equivalent required
Associate's degree or higher in an allied health or related field preferred
Working knowledge of medical terminology and CPT coding preferred
Strong data entry and typing skills
Basic computer proficiency
Excellent customer service and communication skills
Experience
Minimum of 2 years of experience in a healthcare setting such as a hospital, physician office, or managed care organization preferred
$17 hourly 1d ago
Prior Authorization Specialist Pharmacy Tech
RPC Company 4.5
Patient access representative job in Farmers Branch, TX
About the Company
We are looking for pharmacy Techs to work as a prior authorization specialist in a call center environment.
About the Role
Must have current certification and 2 years of experience.
Responsibilities
Work as a prior authorization specialist.
Operate in a call center environment.
Qualifications
Current certification.
2 years of experience.
Required Skills
Certification in pharmacy technology.
Experience in a call center environment.
Preferred Skills
Prior authorization experience.
Pay range and compensation package
It is a fulltime job with full benefits. $22 -$24/HR
Equal Opportunity Statement
We are committed to diversity and inclusivity.
$22-24 hourly 4d ago
Front Office Specialist ~ four day workweek
Parkinson Voice Project
Patient access representative job in Dallas, TX
Parkinson Voice Project seeks a full-time Front Office Specialist to deliver outstanding customer service to our patients and assist with front office operations. You will join a dynamic team of two other Specialists in our Richardson, Texas clinic.
Click below to learn more about Parkinson Voice Project.
Effective Parkinson's Speech Therapy
If you have worked in a medical office previously, but did not enjoy working with insurance, this may be the position for you! As a nonprofit organization, we do not bill Medicare or insurance. We serve our patients without charging them.
The ideal candidate will have excellent written and verbal skills, adapt easily to change in a fast-paced environment, be detail-oriented with a talent for accuracy, genuinely enjoy helping others, smile easily and often, want to learn new skills, and excel at accomplishing tasks. This is a 36-hour, four-day work week (off Fridays), full-time position with benefits.
Responsibilities: This position involves a variety of tasks, including:
Completes reception tasks and lobby maintenance.
Maintains the clinical schedule of speech-language pathologists and patient database.
Manages referral process, ensuring patient evaluations are scheduled timely.
Sends reminder emails and texts for patients' appointments.
Monitors and manages multiple email inboxes.
Creates weekly reports on tasks accomplished.
Maintains patient and contact information in Salesforce, our customer relationship management software.
Coordinates well with the team to ensure all tasks are completed on time and accurately.
Assists with group activities and events.
Requirements:
Successful previous medical office experience is a plus.
Excellent verbal and writing skills.
Proficient in Microsoft Office Suite.
Experience with Adobe Premiere Pro, Canva, Salesforce, and Practice Perfect is a plus.
About Our Organization…
Parkinson Voice Project was founded on December 13, 2005. Our mission is to help people with Parkinson's REGAIN and RETAIN their speech and swallowing. An estimated ten million people worldwide live with Parkinson's, and ninety percent need our services.
In 2010, we developed a highly effective, evidence-based speech treatment for people with Parkinson's called the SPEAK OUT! Therapy Program. We treat patients throughout Texas from our clinic in Richardson, Texas (in-person and online). We are also replicating our SPEAK OUT! Therapy Program across the U.S. and abroad by training speech-language pathologists and graduate students worldwide.
Since 2008, we have uniquely funded our nonprofit organization through a Pay It Forward program. No patient has ever been denied treatment due to financial limitations or insurance restrictions. Patients receive all the speech therapy they need. We have provided all our patient care services at no charge, and we don't bill Medicare or insurance either.
Please email your cover letter and resume to our Office Manager, Sheri Morris, at ********************************* for consideration. Do not apply through LinkedIn.
Visit Parkinson Voice Project to learn more about our organization.
$26k-35k yearly est. 1d ago
Scheduling Specialist
Radiology Partners 4.3
Patient access representative job in McKinney, TX
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a part time position working between 20-29 hours/week.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assigned
$26k-31k yearly est. 13h ago
Scheduling Center Professional
Full Package Media 3.4
Patient access representative job in Dallas, TX
Job DescriptionWhen you talk to someone, theyre the most important person in the room. You wake up wondering what todays challenge is. People can tell youre happy just by listening to your voice. and that charm rubs off on everyone around you.
If this sounds like you, keep reading!
We are seeking a diligent, coachable, and highly motivated person who has a passion for people. You will have an opportunity to master the scheduling center at Full Package Media and ensure customers are hands down 100% satisfied.
About Full Package Media
Full Package Media is a real estate media production company located in Addison, TX. We are the premier provider of high quality photography, videography, 3D Tours, and more for realtors and businesses in the DFW Metroplex. We truly consider ourselves to be a part of our customers team as we work together to win more listings, sell more homes, and enhance our customers' brand. Since 2016 we have provided media for thousands of homes for some of the largest names in real estate including brokerages like Dave Perry Miller, Compass Realtors, The
Associates, and Keller Williams. Our team is a high performing machine that is extremely focused on creating a flawless customer experience as can be seen in our hundreds of 5 star reviews on Google!
Perks/Benefits
Professional Espresso Machine - let coffee and lattes power you through the day
Snacks and occasionally meals provided
Office dog always ready to accept your pets and an occasional game of tug
Filtered water on tap
Strong team vibe - our team is small yet powerful! You will know everybody and you won't just be a number in the system.
Requirement/Qualifications
Ambition - Our team rocks and loves to achieve and succeed! If you dont have fire in the belly when it comes to winning and growing - move on!
A genuine interest in photography and videography and/or real estate - No experience needed, but we want you to love the industry and relate to our clients. If you watch Chip and Jo reruns, you are probably a good fit.
Must be coachable and willing to follow systems and processes
Must be able to bounce back from rejection and overcome objections.
Must be great with computers - you think typing is easier than writing cursive
Must be good at scheduling / logical planning - you can easily plan out how to go to the store, buy a puppy, get your hair done, pick up firewood, and make it to soccer practice before 4pm in the most efficient order.
Zendesk experience - not necessary, but a huge plus!
Have a great attitude - you are a good vibes only type of person
Always be punctual and well dressed - there is zero tolerance for lateness
Have a belief in good old fashioned quality customer service - our customers work their tails off to sell homes and we have to do everything we can to help them
Have reliable transportation and live in the Dallas/Ft. Worth Metroplex
Must be able to work in our office - get out of the house and smell the roses! Youll love your coworkers and team at FPM!
If this sounds like its right up your alley, when submitting the Careers form on our website, in the first line of the second paragraph type I am the scheduling wizard! Seriously. We will only consider applicants that include this which demonstrates attention to detail.
Duties and responsibilities
Take orders and book shoots for clients over the phone and through email.
Process edits requests, manage concerns, and respond to general inquiries.
Take ownership of issues and find resolutions
Become highly knowledgeable of the products Full Package Media offers and apply that expertise to sell and up-sell products that meet customers' needs.
Deliver an outstanding experience to customers at all times.
Provide logistical assistance to photographers as needed.
Assist in automating processes and suggest improvements as areas of opportunity are identified.
Contribute to the positive vibe and high energy in the office!
Frequently Asked Questions:
What if I don't have customer service experience? That is no problem! Bring a positive attitude and a willingness to learn - we will teach you the rest!
Do I have the opportunity to earn commission? Yes! Yes! Yes! We have a great up-sell program that allows you to earn more when you sell more. The sky is the limit!
Can I see an example of what Full Package Media does? Sure! Visit: ************************
If you feel like you're ready to apply, visit ************************ and click on the careers tab!
$25k-36k yearly est. 8d ago
Patient Services Associate (Float)
Pediatrix Medical Group
Patient access representative job in Fort Worth, TX
Responsibilities
The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‐office workflows. The Patient Services Associate interacts with patients by greeting and providing check‐in prior to an appointment, collecting payments, communicating about waiting times, and supporting check‐out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high‐quality care to every patient, every day.
Patient Reception & Check‐In/Check‐Out
Welcome patients and visitors in a professional, friendly manner.
Register and check in patients; verify demographic and insurance information.
Collect copayments and outstanding balances.
Schedule follow‐up appointments and provide visit summaries or referrals as needed
Scheduling & Communication
Schedule new and follow‐up appointments, including diagnostic testing according to clinical protocol.
Confirm, reschedule, and communicate changes or delays promptly.
Manage high‐volume incoming calls using proper telephone etiquette.
Record accurate messages and route inquiries to appropriate team members.
Coordinate communication between patients, providers, and staff.
Insurance & Billing Support
Review and update patient demographics and insurance information.
Verify insurance eligibility and benefits prior to appointments.
Obtain and document pre‐authorizations and referrals as required.
Communicate coverage issues or policy changes to patients before visits.
Assist patients with insurance inquiries and time of service payment expectations.
Maintain knowledge of insurance requirements, including managed care and government programs.
Administrative Support
Prepare daily clinic schedules and complete chart prep for upcoming appointments.
Support office operations, including faxing, scanning and indexing documents into the patient's medical record.
Customer Service & Compliance
Provide compassionate assistance and resolve patient concerns promptly.
Ensure patient confidentiality and compliance with HIPAA regulations.
Contribute to a clean, safe, and welcoming environment.
Qualifications
Education:
High school diploma or general education degree (GED): or equivalent combination of education and experience.
Experience Industry: Healthcare
Experience:
2‐3 years recent experience in a related position in medical office setting preferred
Strong computer knowledge (Microsoft office) preferred
Experience in coding, office billing, insurance and government payer regulations, and other third‐party billing requirements (pertaining to services offered by the practice) preferred
Skills/Abilities:
Knowledge of medical terminology
Superior customer service skills
Excellent verbal and written communication
Ability to work in a fast‐paced environment
Ability to work on multiple projects at one time
Ability to work as a team player
Ability to prioritize responsibilities and meet deadlines
Ability to work in a high stress environment.
Must be able to travel to satellite office during the week. 50‐75% travel required amongst 8 offices. Mileage is reimbursable.
Benefits and Compensation
Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU.
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‐being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.
About Us
Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‐affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‐based practices. The group's high‐quality, evidence‐based care is bolstered by significant investments in research, education, quality‐improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: **************************
#PedNC
Pediatrix is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$25k-33k yearly est. 1d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Denton, TX?
The average patient access representative in Denton, TX earns between $24,000 and $39,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Denton, TX
$31,000
What are the biggest employers of Patient Access Representatives in Denton, TX?
The biggest employers of Patient Access Representatives in Denton, TX are: