Customer Service Rep
Patient access representative job in Geneseo, NY
AMAZING ON-SITE CUSTOMER SERVICE OPPORTUNITY!
Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent income!
Shift:
M-F Days
Must work one evening (until 9 PM) per week.
Position Type: DIRECT HIRE (Benefits start Day 1)
Pay: $17.25 - $17.75
Health + Welfare stipend adds an additional $4.23-$4.93/hour
Location: Geneseo, NY
Responsibilities
Do inbound and outbound calls and assist customers with questions, and issues
Discuss payment options and negotiate arrangements
Handle emails with a helpful, can-do attitude
Troubleshoot problems and find fast, friendly solutions
Document all customer interactions clearly and accurately in the system
Follow call scripts and document interactions
Represent the company with professionalism and positivity-every time
Experience
Diploma or GED required; extra education gets you noticed.
Excellent communicator who thrives on persuasion and problem-solving.
Comfortable juggling multiple systems while keeping customers engaged.
Hungry to learn, hit targets, and grow your career.
Strong communication, typing, and organizational skills
Familiarity with standard office systems and procedures
Ability to report to work, in-office, in Geneseo, NY
Benefits:
Competitive benefit options, including medical, dental, vision, and 401(k)
Click APPLY NOW to receive a phone call!
Pay Details: $17.25 to $17.75 per hour
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Patient Services Representative - Behavioral Health
Patient access representative job in Buffalo, NY
Evergreen Health
At Evergreen, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen's Center for Behavioral Health. They will collaborate with and support team members to ensure a patient-focused approach to care. As part of the Essential Functions for this role, the Patient Services Representative:
Serves as receptionist for the Behavioral Health practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient
Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols
Checks in/out patients into EMR; Verifies all patient demographics and healthcare personal information
Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients
Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiates patient requests; Retrieves when requested all packages, deliveries and mailings
Qualified Candidate will have a high school diploma. Must be able to communicate clearly and professionally in writing and verbally with a strong knowledge of medical terminology (preferred). Attention to detail and computer efficiency required. Experience with EMR (Electronic Medical Records) systems strongly preferred. Excellent typing and editing/proofreading skills highly desired; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential
.
Job Type: Full-time
Required education: HS Diploma or GED
Preferred experience: Working in EMR systems; Bilingual (English/Spanish) candidates strongly encouraged to apply
What Evergreen Health Offers You:
Multiple comprehensive medical health insurance plans for you to choose from
Dental and Vision coverage at no cost to you
Paid Time Off package that equals 4 weeks of time in your first year
403b with a generous company match
Paid parking or monthly metro pass
Professional development opportunities
Paid lunch breaks
Auto-ApplyClinical Scheduling Specialist
Patient access representative job in Wheatfield, NY
Elderwood at Wheatfield is searching for a seasoned Clinical Staff Scheduler to join our team. Minimum of two (2) years of related experience scheduling staff in a high volume healthcare environment is required.
The Clinical Scheduling Specialist generates, manages and updates master schedules for the nursing department while making adjustments as needed according to budgetary constraints, census fluctuations, attendance tracking, benefit accrual entries, and leaves of absence.
Responsibilities
1. Acts as the point person and lead for all matters related to scheduling staff.
2. Thoroughly understands and uses the master staffing schedule extensively.
3. Uses multiple staffing tools intricately and possesses an in-depth understanding staffing to census expectations.
4. Troubleshoots and effectively problem-solves staffing complexities with minimum supervision.
5. Displays understanding of PPD metric and how to staff accordingly.
6. Maintains regular, consistent communication with DON/ADON to ensure coordination of staffing.
7. Maintains accuracy of nursing schedule in Kronos and all required tracking.
8. Prepares daily staffing sheets with continual revisions as necessary.
9. Follows company policies for staffing as well as budgeted guidelines for assignment of staff.
10. Completes a listing of vacant nursing positions for DON weekly.
11. Schedules staff time off requests according to established guidelines and the DON/ADON's approval/direction.
12. Ensures at least one other staff member is trained on the Staffing Specialist's position in the event of vacation, sick leave, vacancy, etc.
13. Identifies critical or difficult to fill positions/shifts and takes proactive action to balance the schedule.
14. Reviews daily exception logs for payroll and assists with payroll preparation for the nursing and nursing admin department.
15. Communicates regularly with agency contacts and maintains positive, proactive business relationships.
16. Collaborates with human resources regarding policy implementation, compliance for new staff (both internal and agency) and properly communicates all staff requests (e.g. status changes).
17. Displays professionalism and ability to work in a high volume, fast-paced environment.
18. Communication expert with the ability to approach staff easily, form strong relationships and persuade staff to assist in times of need.
19. Consistently demonstrates fairness and impartiality in accordance with company scheduling/staffing practices.
20. Utilizes electronic timekeeping system as directed.
Qualifications
Minimum of Associates degree (Bachelors preferred)
Minimum of six (6) years of related experience in a high paced environment preferably in staffing/scheduling or operations
Proficiency in Microsoft Excel
Prior experience with scheduling platforms, specifically Kronos, strongly preferred
This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.
EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Auto-ApplyPatient Experience Representative
Patient access representative job in Amherst, NY
Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits:
* Work-Life Balance(no overnight shifts)
* Medical, Dental & Vision Plans
* Life Insurance
* 401(k) Retirement Plan
* Critical Illness, Accident, & Legal Plans
* Wellness Program
* Learning &Development Opportunities
* Paid Time Off
* Paid Holidays
* Free Onsite Parking at All Locations
Schedule: Monday- Friday, 8:00am - 4:30pm or 8:30am - 5:00pm
Responsibilities of Position:
* Provide excellent customer service in all interactions with patients, clinical support staff, management, and providers
* Demonstrate the ability to remain calm and respectful when dealing with all callers
* Demonstrate the ability to work well with high call volumes
* Demonstrate the ability to accept responsibility for appropriate conduct within the office setting and with other department associates by professional interactions with other representatives of services at the Dent
* Ability to collaborate with coworkers and be a team player
* Demonstrates a thorough understanding of Call Center policies and procedures as outlined in the training manual
* Transfer telephone calls to appropriate locations, departments and personnel within the organization
* Transfer patients to proper clinical resources for health care questions and to proper clerical resources for non-clinical support
* Work with referring provider offices to schedule patients in a timely and accurate manner, to meet both patient and provider needs
* Create and update patient accounts with demographic and insurance information
* Confirm and cancel patient appointments for all specialties and multiple ancillary services
* Schedule neurology appointments
* Possess an understanding and knowledge of subspecialty and individual provider scheduling protocols and guidelines
* Possess an understanding of injection scheduling protocols and guidelines including when prior authorization is needed
* Possess an understanding of insurance participation, co-pays, and deductibles
* Maintain strict confidentiality of all patient information
* Page on call provider for hospital consult requests
* Work with support staff to provide external providers with immediate access to Dent providers for emergent requests
* Completes clerical duties in a time efficient manner as set forth by the Manager
* Functions as a member of the health care team related to patient care by interactions and cooperation with physicians and other health care professionals
* Work with medical secretaries, checkout staff, triage nurses, and medical assistants to ensure appropriate scheduling and handling of patient needs
* Meet or exceed key performance indicators
* Meet or exceed expectations for tone, accuracy, call volumes, response times, and average durations
* Meet or exceed expectations on monthly call grading
* Actively participate in ongoing training and development in a professional manner.
* Participate in weekly team huddle and monthly team meeting
* Demonstrate the ability to review and discuss performance with the Manager
* Reports errors or problems in a timely and professional manner so that appropriate action may be taken for patient care
* Performs other duties as assigned or requested
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills & Experience Necessary:
* Ability to maintain strict confidentiality
* Good verbal communication, interpersonal and telephone skills
* Good working knowledge of medical terminology
* Good planning, organizational, and problem solving skills
* Ability to work independently or within a team environment
* Willing and able to work overtime as required to meet operational needs and perform all duties
* Availability for departmental meetings, which may require reporting early and staying late
* Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines
Preferred Experience
* 1-year experience in a call center or customer service environment
Compensation:
* Most candidates will start within the first quartile of the pay range
* Rates are commensurate with experience
EEO Statement
Dent Neurologic Institute offers an inclusive work environment built on kindness and respect for all. Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision. All qualified individuals are encouraged to apply and will receive consideration.
Mon-Fri 8:00am-4:30pm or 8:30am - 5:00pm
40 hours/week
Patient Services Representative - great hours!
Patient access representative job in Buffalo, NY
WorkFit Medical Staffing is seeking to hire a Patient Services Representative for a 13-week contract to work 40 hours a week Mon - Fri at a great facility that focuses on step-down care for long-term medical patients.
This is a 13-week contract starting June 16th and will NOT require any weekend hours. Must have strong clinic experience and strong Epic experience. We are seeking a talented individual that has AT LEAST 2 yrs of Patient Services/ medical office experience, we prefer Epic experience. Work hours 7am - 4pm weekdays!
SOME OF THE JOB FUNCTIONS of the patient services representative:
Answer the phone
Distribute email lists and merge profiles
Help with patient intake and discharge
Submit Epic logs, open mail, disperse fax documentation to correct department
We are seeking to pay $21-$23 hourly for this administrative office job, which comes with minimal training. We are seeking someone proficient with excellent Microsoft Suite experience: WORD, POWERPOINT, EXCEL, etc. Please apply!
Auto-ApplyCare Coordinator
Patient access representative job in Niagara Falls, NY
Are you E.P.I.C?!
At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment -and we want YOU to join our dynamic team! We're hiring Care Coordinators for the following departments:
Facilities - If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you.
Retail - If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you'll thrive here.
CPAP Services - If you're passionate about helping clients achieve their best sleep, we need you!
Outpatient Services - If you're someone who enjoys supporting patients after hospital or facility discharges, you might be a perfect fit.
Resupply & Compliance Services - If you love keeping patients' therapy running smoothly by getting their supplies to them on time, this role has your name on it.
Each position plays a vital role in delivering top-notch care and customer service!
What You'll Do
Provide Excellent Service : Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies.
Educate Clients : Guide individuals and clients on product usage, insurance coverage, and best practices-whether in facilities, a retail storefront, or for CPAP needs.
Coordinate and Collaborate : Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service.
Manage Documentation : Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records.
Ensure Compliance : Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department.
What You Bring
Communication & Empathy : Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively.
Team-Oriented Mindset : Willingness to collaborate across departments and support shared goals.
Adaptability & Drive : Eagerness to learn, grow, and navigate diverse tasks-from assisting walk-in customers to verifying insurance details.
Attention to Detail : Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments.
Minimum Education : High School Diploma or GED required. Associate or Bachelor's degree preferred
What You Get - Benefits That Go Beyond the Basics
Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well
Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays
Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program
Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs
Be Part of Something Bigger - Join an organization that values giving back through community programs
Compensation
$18.00 - $24.00 per hour, depending on experience
Location
Wheatfield, NY
Auto-ApplyWraparound Care Coordinator
Patient access representative job in Buffalo, NY
Job Description
The Wraparound Care Coordinator provides home-based services to assist youth and families within the Erie County System of Care and who are receiving services through Erie County Department of Social Services. Care Coordination is provided through strength-based, individualized service planning. Linkages, coordination, and monitoring of services to improve and promote family stability are the focus of services.
Major Responsibilities/Activities:
Provides home based services to families in Erie County utilizing the MiiWrap Care Coordination model
Utilizes a strengths-based family driven approach to services
Partners with children, parents, guardians, Erie County Department of Social Services and service providers to create a comprehensive Plan of Care and identify any additional services the family may benefit from
Conducts assessments throughout duration of the case
Provides education, care coordination, and community linkages as appropriate
Conducts face to face contacts with families
Conducts Child and Family Team meetings each month
Participates in trainings required by stakeholders and agency
Maintains timely and accurate documentation in two systems
Other duties as deemed appropriate
Competencies:
Solid writing and verbal communication
Strong engagement skills and ability to engage with diverse populations
Flexibility related to scheduling
Familiarity with computer applications (i.e. Word, Excel, Outlook)
Familiarity with Fidelity EHR and Connections are a plus
Bi-lingual ability is a plus
Motivational Interviewing skills are a plus
Minimum Requirements:
Bachelor's Degree or Master's Degree in a human services related field plus 1 year experience in a professional or internship human services setting. *Experience must be providing direct care services or linkage services to at risk youth/children and families.
Valid NYS Driver's License and adequate auto insurance
Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
Hours: Flexible schedule based on clients' needs.
Competitive pay rate of $21.512 per hour based on a 37.5 hour work week
CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.
Paid Time Off (PTO)
-20 PTO Days (25 Days After Five Years of Employment)
-14 Paid Holidays (includes 2 flex holidays)
- Bereavement: Four Paid Days
- Paid Jury Duty
Employer Paid Life Insurance
Medical, Two Plan Options
Dental, Two Plan Options
Vision Insurance
Wellness Program and Incentives
Health Savings Account (HSA) and Quarterly Employer-Contributions
Healthcare Flexible Spending Account (FSA)
Dependent Care FSA Retirement
Employee Referral Bonus
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
403(b) Right Away and Employer-Contributions After Two Years
Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
Patient Services Representative
Patient access representative job in Buffalo, NY
Hourly Pay Rate:
$19.00
Shift:
Monday-Friday
The Patient Services Representative is a member of the core care team having direct patient contact. Essential duties include managing processes in the most efficient manner to streamline a
patient's encounter from beginning to end. Additional responsibilities of this position consist of maintaining broad based knowledge of the care delivery team, exhibiting extensive interpersonal skills, providing general knowledge of benefit coverage as well as internal-external referral processes allowing for the comprehensive facilitation of the patients encounter.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Demonstrates the primary goal of customer satisfaction through positive interaction with the patients, families, and care providers in a respectful, courteous, confidential, and caring manner.
• Performs reception duties which include greeting patients, patient registration, and gathers benefit coverage. Educates patient and/or caregiver on the benefit coverage.
• Provides patient with receipts for payment, schedules patient appointments and sets up transportation as needed.
• Collects co-payments as required.
• Obtains patient referrals and prescriptions for all services within the department.
• Coordinates external referrals.
• Contacts patients, as necessary, to communicate appointment dates and times.
• Assumes follow-up responsibility and completion of the internal and external process that includes patient scheduling and the patient's admission of process into rehab services.
• Obtains pre-approval / authorization from insurance company, when required.
• Monitors incoming patient information and forwards to appropriate providers and support staff as needed as compliant with HIPAA rules and regulations.
• Verifies current insurance information including PCP information, assists in the completion of patient forms, reviews and provides billing information as requested.
• Maintains accurate patient attendance records in Electronic Health Record System.
• Maintains a thorough understanding of all the technical aspects of the PSR position.
• Addresses non-clinical patient concerns in a prompt, courteous and efficient manner, making certain that all issues are documented and resolved approximate to the incident occurrence time.
• Attends required in-service programs, including continuing education activities and scheduled meetings as required to maintain accuracy and efficiency in the job duties of a PSR.
• Adheres to People Inc. plan-wide policies on patient confidentiality.
• Supports changes and new programs to improve patient care, service, and staff morale.
• Performs other duties as assigned.
TEAM FUNCTIONS AND RESPONSIBILITIES:
• Displays personal motivation by identifying and accomplishing a new professional/personal goal on an annual basis.
• Works to incorporate new information/skill and responsibility into performance.
• Promotes a positive image of the department and agency.
• Initiates and problem solves utilizing available resources within level of responsibility.
• Contributes to a positive work environment by interacting in a courteous, pleasant, and professional manner.
• Functions as a member of an interdisciplinary team through utilization of communication skills and cooperation.
• Demonstrates flexibility by understanding different views. Adapts approach as situations change and accepts changes in the organization and requirements.
• Supports clinic/agency by accepting additional tasks outside of job description such as special projects, and public education.
• Plans time off in advance and manages PTO according to department guidelines.
MINIMUM QUALIFICATIONS:
• High School Diploma/GED
• 1 year of related experience
• Ability to read and write.
• Ability to handle multiple tasks simultaneously.
SUPERVISORY RESPONSIBILITY:
• This job has no supervisory responsibilities.
What we offer:
Competitive pay and shift differentials
Paid training (no prior experience required)
Health, dental,â¯and vision insurance
Generous paid time off (PTO)
401(k) retirement plan with employer match
Opportunities for career growth within the organization
Supportive team environment that values your contributions
Patient Services Representative
Patient access representative job in Buffalo, NY
Job Description
Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.
We are seeking a highly organized and patient-focused individual to join our ambulatory team as a Patient Services Representative (Receptionist). As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth patient experience. If you have experience in a medical office setting and possess strong administrative skills, we encourage you to apply.
???? Location:462 Grider Street Buffalo, NY
???? Department: Pain Management Practice
???? Shift: Full-Time | Monday-Friday, between 7:00 AM - 5:00 PM (no more 13 hour days, overnights, or working holidays!)
Job Duties
Greets and checks in patients upon arrival; Verify demographics, check insurance eligibility, collect and processes payments and co-pays
Answers and direct phone calls, addressing patient inquiries and questions. Will redirect call to nurse/provider to note and triage urgent matters or other clinical needs.
Schedule patient appointments and manage appointment calendar. Make new and follow up appointments, reschedule, and cancels appointments as needed.
Verify patient insurance information and process authorizations
Assists with patient registration prior to appointment and data entry
Maintains accurate patient records in electronic health record (EMR) system as well as any paper files. Assist as needed with locating charts/pulling charts for the next day appointments or printing information from EMR and acquiring reports from outside facilities.
Ensures patient confidentiality in compliance with HIPAA regulations
Participates in staff development and staff meetings
Provide excellent customer service with professionalism and strong interpersonal skills to ensure a positive experience for patients, vendors, and other healthcare team members
Perform other duties assigned by management.
Benefits: We offer a competitive salary and benefits package. The hiring range is between $18.00-$20.50* hour. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA-plus dental, vision, life insurance, and great discounts!
Qualifications
Education:
High School diploma or equivalency, required
Experience:
1-2 years' experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred
Skills & Competencies:
Knowledge in Electronic Medical Records (EMR) and other medical office software
Strong organizational and time management skills with the ability prioritize tasks
Knowledge of medical terminology and basic healthcare procedures
Strong customer service skills to provide a positive experience for patients and their families
Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.
Patient Service Representative
Patient access representative job in Buffalo, NY
If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As a patient service representative, you'll be the first person patients see when they arrive at Neighborhood, and you'll help set the tone for a positive patient visit.
About the Role:
As a patient service representative, kindness and fairness are key as you use your customer service skills in patient interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:
* Welcomes patients
* Verifies patient information and makes corrects in the computer system
* Confirms appointment times, locations, and providers during check-in
* Communicates delays to the front desk lead
* Assists in ensuring appointments are confirmed
* Assists in open and closing procedures
* Prints daily appointment schedules and front desk reports
* Verifies insurance through epaces, heathenet, healthplex
* Inputs insurance information including active/expired dates
* Sends appropriate patient messages
* Assists patients in filling out forms
* Collects co-payments including sliding scale nominal fee
* Adheres to cash handling policy
You will be primarily based at our Riverway location 1569 Niagara St., and will also travel to other Neighborhood sites as needed.
What it's Like to Work at Neighborhood:
The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.
Education and Skills to be a PSR:
* High school diploma or equivalent
* Able to read, write and speak the English language. A second language of Spanish is preferred
* Able to learn new software and computer systems
* Strong attention to detail and customer service skills
* Kindness: you treat each person with respect and compassion, valuing each person's story
* Resiliency: you see opportunities to innovate and find solutions when challenges arise
* Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals
* Medical office experience or medical terminology knowledge preferred but not required
* EHR knowledge preferred but not required
Must be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m.
What We Offer:
Compensation: Starting rate $18.50 per hour.
Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.
About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.
Neighborhood Health Center is an equal opportunity employer.
Patient Service Representative
Patient access representative job in Buffalo, NY
Job Description
Patient Service Representative (PSR)
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest .
LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient's homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
Program LifeVest according to the prescribing physician's orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver's license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
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Patient Service Representative
Patient access representative job in Buffalo, NY
Job Description
Busy Ophthalmology medical practice currently seeking an enthusiastic patient service representative to join our team.
This could be a full or part-time position, requiring outstanding communication skills and attention to accuracy . Medical office experience is preferred. Responsibilities include, but are not limited to: Scheduling appointments, maintaining electronic records, verifying insurance eligibility, patient check-in/out, and collecting payments. Excellent benefit package offering healthcare insurance, dental, flex spending and other pretax benefit options.
Patient Care Coordinator
Patient access representative job in Williamsville, NY
Our office, Precision Endodontics - Williamsville, is seeking a Patient Care Coordinator to join our busy specialty practice.
Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.
Your Responsibilities
You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:
Welcoming patients to the dental office
Maintaining accurate patient records
Answering all incoming calls and redirecting them or keeping messages
Check, sort and forward emails
Keep updates records and files
Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)
Able to work Monday - Friday from 7:30am-4:40pm or 8:00am-5:00pm
As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.
Your Background
You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:
3 years of proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g fax, printer ect.)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
A high school diploma
Desires to help your patients
If this sounds like you, you will fit right in with the team!
Why You Should Join Our Team
A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.
We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between.
Your Benefits & Perks:
BCBS High Deductible & PPO Medical insurance Options
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork
We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.
Position Base Pay Range$23-$26 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.
Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at **************************************************
Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more.
Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.
Auto-ApplyPatient Services Representative - Williamsville, NY
Patient access representative job in Buffalo, NY
UBMD Primary Care is seeking full-time Patient Services Representatives (PSRs) at our busy outpatient clinic located at 850 Hopkins Rd, Buffalo, NY 14221. The ideal schedule would generally be Monday through Friday, 8:30 AM to 4:30 PM, with the ability to work two to three (2-3) evening hours (12:30-8:30 PM) per month, on rotation with other PSRs
Duties include, but are not limited to, greeting patients, maintain high call volume, check in/out, verifying insurances, scheduling appointments, daily copay reports/collecting copays, general customer service. Must have excellent communication and multi-tasking skills. 1-2 years' experience in medical office required, EMR and Healthenet experience required, general office skills (faxing, copying, etc.) required.
Pay range is $18 - $18.50/hour. Any offer of employment is contingent upon successful background check and drug screen. AA/EOE
JOB DESCRIPTION
POSITION TITLE
Patient Services Representative
LOCATION(S)
Outpatient Clinics
REPORTS TO:
Site Coordinator/Manager
FLSA STATUS:
Non-Exempt
POSITION TYPE:
Full Time
SALARY:
$18.00 - $18.50 per hour
Job Summary:
The Patient Services Representative (PSR) performs administrative duties for the office including scheduling patient appointments, greeting patients, handling heavy call volume, collecting copays as well as greeting vendors and other visitors in the reception area of the clinic.
Essential Functions:
Schedules and confirms patient appointments.
Captures and verifies patient demographics, current insurance, appropriate forms and signatures to ensure accurate billing and medical record information for the check-in process for all patients.
Receives changes to payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy.
Performs a variety of duties involved in greeting and directing patients, their families, vendors, and other business associates.
Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
Answers telephone in a timely manner and manages/directs calls appropriately.
Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed.
Assists in compilation of data for regular and special reports as requested by the Site Coordinator/Manager and/or Medical Director.
Schedules or arranges other tests or referrals to specialists as necessary. Completes prior authorizations for imaging as necessary.
Processes referrals and maintains knowledge of referral process.
Organizes caseload of patients for the following day.
Coordinates timely follow up of patient requests for services regarding prescription requests, referrals, diagnostic testing and appointments for sick visits.
Provides patients with educational materials, distribution of resource literature from insurance carriers and/or community service recommendations.
Follows Patient Centered Medical Home (PCMH) standards, as applicable per site.
Reviews and addresses daily tasks as assigned.
Complies with all OSHA regulations.
Adheres to HIPAA and confidentiality policies and procedures.
Other Functions:
Complies with quality assurance, OSHA, HIPAA, infection control, safety and other policies as set forth.
Maintains competence through continuing education and/or inservice training.
Reviews company email on at least a daily basis in order to receive and address notifications and/or other pertinent information in a timely manner.
Any other duties as requested or assigned by the Site Coordinator/Manager, Medical Director and/or other management representative. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
May be required to travel to other UBMDFM location(s) dependent on company need.
Work hours may fluctuate depending on company/clinic needs.
Qualifications:
Education
: High School diploma or GED, Associate's degree preferred.
Experience
: One (1) to two (2) years' experience working in medical reception and/or customer service, preferable in a clinic setting. Experience in electronic medical records strongly preferred.
Knowledge, Skills & Abilities
: Medical terminology preferred. Knowledge of various insurances and procedure codes helpful. Excellent communication skills required. Knowledge of Microsoft Office programs preferred.
Working/Environment Conditions:
Position is in a well-lit, fast-paced, clean office environment.
Office noise level will be mild to moderate most times.
Moderate/average indoor temperatures.
Environment may have occupational health exposures/hazards.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Prolonged periods of sitting or standing at a workstation in order to perform duties on a computer.
While performing the duties of this job, the employee will be regularly required to sit, talk, hear and use hands and fingers to operate a computer and/or telephone keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting (up to 15 pounds) may be required.
Regular, predictable attendance is required.
Must possess the physical and mental abilities to perform the tasks normally associated with the essential job functions such as stationary, mobility, operating machinery, convey and exchange information.
Equipment:
Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phone, photocopier, fax system, scanner and/or calculator.
UBMD Primary Care is an equal employment opportunity (EEO) employer. We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee's physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and/or status protected by law. We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment.
UBMD Primary Care is a smoke-free and drug-free workplace in compliance with local, state and/or federal guidelines.
Patient Care representative
Patient access representative job in Buffalo, NY
Full-time opportunity for a friendly and organized person to work with a medical office.
Must be able to cover the phone lines and greet patients.
A minimum of one year of experience in a medical office is required
Front Desk Coordinator - Buffalo, NY
Patient access representative job in Buffalo, NY
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
Part-Time 10-15/hrs weekly - Great opportunity for college students!
Closed Sunday and all major holidays
Pay Range $17-$20/hr Depending on Experience
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through
The Joint Chiropractic
network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,
The Joint Chiropractic
is a key leader in the chiropractic industry. Ranked number one on
Forbes'
2022 America's Best Small Companies list, number three on
Fortune's
100 Fastest-Growing Companies list and consistently named to
Franchise Times
“Top 400+ Franchises” and
Entrepreneur's
“Franchise 500 ” lists,
The Joint Chiropractic
is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between fra
Auto-ApplyPatient Coordinator
Patient access representative job in Williamsville, NY
The Patient Coordinator is the primary person responsible for providing exceptional patient care and ensuring optimal operational flow. The Patient Coordinator will welcome patients into the practice, schedule patients, verify and submit insurance, and work with the patients through options to ensure they can receive prescribed treatment plans. The incumbent reports to the Area Manager and will have 2-5 years customer service experience. This is a non-exempt position.
Essential Functions
Deliver exceptional customer service to ImmediaDent patients while maintaining efficient flow of practice operations.
Discuss treatment plans with patients and work through financial arrangements to ensure they can get the treatment they need.
Schedule follow-up visits with ImmediaDent practitioners.
Maintain responsibility for the accuracy and confidentiality of patients' electronic and paper records.
Schedule patients according to prescribed protocol, balancing walk-in patients and those with appointments, keeping operational capacity in mind.
Verify patient level of insurance coverage, assist patients in determining payment options, and prepare claims for insured patients.
Collect and post patient payments and ensure strict adherence to cash management procedures.
Ensure comfort and cleanliness of reception and office areas.
Foster team spirit by actively participating and contributing to daily huddles and team meetings.
Support Practice Manager/Area Manager and clinical team with assigned tasks.
Minimum Qualifications
2-5 years proven exceptional customer service experience
High School Diploma/GED required
Some college coursework preferred
Self-motivated with the willingness to exceed patient expectations
Demonstrated adaptability and flexibility with changes in workload
Ability to work in a fast paced environment while maintaining a positive attitude
Strong oral and written communication skills
Previous experience using computers (Word, Excel, and dental software is a plus)
Must be willing to work flexible shifts including weekends
Patient Services Representative
Patient access representative job in Buffalo, NY
Job Description
Evergreen Health
The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health's primary and specialty care facilities. They will collaborate and support team members to ensure a patient focused approach to care. As part of the Essential Functions for this role, the Patient Services Representative:
Serves as receptionist for the medical practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient
Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols
Manages the scheduling of interpretation services for non-English speaking patients for Evergreen's primary care facility. Confirms the day prior to appointment.
Checks in/out patients into EMR; Verifies all patient demographics and healthcare personal information
Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients
Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiate patient requests; Retrieves when requested all packages, deliveries and mailings
Qualified Candidate will have a high school diploma. Must be able to communicate clearly and professionally in writing and verbally with a strong knowledge of medical terminology (preferred). Attention to detail and computer efficiency required. Experience with EMR (Electronic Medical Records) systems strongly preferred. Excellent typing and editing/proofreading skills highly desired; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential
Job Type: Full-time; Monday-Friday 8:30am-4:30pm.
Required education: HS Diploma or GED
Preferred experience: Working in EMR systems; Bilingual (English/Spanish) candidates strongly encouraged to apply
What Evergreen Health Offers You:
Multiple comprehensive medical health insurance plans for you to choose from
Dental and Vision coverage at no cost to you
Paid Time Off package that equals 4 weeks of time in your first year
403b with a generous company match
Paid parking or monthly metro pass
Professional development opportunities
Paid lunch breaks
Patient Service Representative
Patient access representative job in Buffalo, NY
If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood!
As a patient service representative, you'll be the first person patients see when they arrive at Neighborhood, and you'll help set the tone for a positive patient visit.
About the Role:
As a patient service representative, kindness and fairness are key as you use your customer service skills in patient interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:
Welcomes patients
Verifies patient information and makes corrects in the computer system
Confirms appointment times, locations, and providers during check-in
Communicates delays to the front desk lead
Assists in ensuring appointments are confirmed
Assists in open and closing procedures
Prints daily appointment schedules and front desk reports
Verifies insurance through epaces, heathenet, healthplex
Inputs insurance information including active/expired dates
Sends appropriate patient messages
Assists patients in filling out forms
Collects co-payments including sliding scale nominal fee
Adheres to cash handling policy
You will be primarily based at our Riverway location 1569 Niagara St., and will also travel to other Neighborhood sites as needed.
What it's Like to Work at Neighborhood:
The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.
Education and Skills to be a PSR:
High school diploma or equivalent
Able to read, write and speak the English language. A second language of Spanish is preferred
Able to learn new software and computer systems
Strong attention to detail and customer service skills
Kindness: you treat each person with respect and compassion, valuing each person's story
Resiliency: you see opportunities to innovate and find solutions when challenges arise
Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals
Medical office experience or medical terminology knowledge preferred but not required
EHR knowledge preferred but not required
Must be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m.
What We Offer:
Compensation: Starting rate $18.50 per hour.
Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.
About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.
Neighborhood Health Center is an equal opportunity employer.
Patient Care Coordinator
Patient access representative job in West Seneca, NY
Our office, Precision Endodontics - West Seneca, is seeking a part time Patient Care Coordinator to join our busy specialty practice. You will also expand your professional network by traveling to our Williamsville location as needed.
Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.
Your Responsibilities
You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:
Welcoming patients to the dental office
Maintaining accurate patient records
Answering all incoming calls and redirecting them or keeping messages
Check, sort and forward emails
Keep updates records and files
Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)
Ability to work Monday-Thursday from 8:00am-5:00pm and every other Friday
Will travel to Williamsville location as needed.
As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.
Your Background
You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:
Familiarity with office machines (e.g fax, printer ect.)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
A high school diploma
Desires to help your patients
If this sounds like you, you will fit right in with the team!
Why You Should Join Our Team
A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.
We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between.
Your Benefits & Perks:
BCBS High Deductible & PPO Medical insurance Options
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork
We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.
Position Base Pay Range$16-$22 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.
Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at **************************************************
Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more.
Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.
Auto-Apply