Patient access representative jobs in South Bend, IN

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner * Answers and responds to telephone inquiries in a professional and timely manner * Schedules appointments * Gathers patients and insurance information * Verifies and enters patient demographics into EMR ensuring all fields are complete * Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients * Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete * Prepare insurance claims and run reports to ensure all charges are billed and filed * Print and prepare forms for patients visit * Collects and documents all charges, co-pays, and payments into EMR * Allocates balances to insurance as needed * Always maintains a clean workspace * Practices economy in the use of _me, equipment, and supplies * Performs other duties as needed and as assigned by manager * High school diploma or equivalent * Basic computer literacy * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Must be able to maintain patient and practice confidentiality * Bilingual is preferred Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Reports to the Director of Patient Registration, Therapy Director and Medical Office Director, is responsible for registering all patient types and scheduling therapy and clinic appointments. Other duties include but not are limited to directing patients and visitors to the correct location, answering telephone, taking point of service payments and pre-certification services. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Responsibilities and Standards: * Answer telephone calls for hospital, medical office suites and therapy if assistance is needed. * Schedule patient appointments for hospital, medical office suites and physical therapy if assistance is needed. * Schedule patient appointments for hospital, medical office suites and physical therapy if assistance is needed. * Register all patient types, completing the appropriate forms and distributing the documentation. * Attend patient appointments in Meditech upon arrival and direct them to the appropriate areas(s). * Collect point of service payments and write-up receipts accordingly. * Prepare patient charts prior to medical office and physical therapy appointments. * Fax medical office suites schedule to specialist offices or call them with their upcoming appointment schedules and re-fax if schedules change. * Fax therapy evaluations, progress/discharge notes to appropriate physician offices. * Contact physician offices for updated therapy orders and x-ray/MRI reports when necessary. * Page Emergency Codes and drills when necessary and know all duties associated with each. * Respond to security alarms throughout the building when they sound on the security monitors or wall panels. Contract appropriate areas as needed. * Assists associates as needed and do other general office duties as assigned by supervisor. * Do Quality Assurance monitoring as assigned by supervisor providing documentation on findings as requested. * Comply with all Corporate Compliance and Privacy policies. * Assist surgery department by checking insurance benefits. * Order all Med Office supplies. * Prepare and distribute monthly calendar for Med Office. Contribute to the overall effectiveness of the department by: * Complete other job-related duties and projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one year of previous clerical/computer experience is preferred. Knowledge & Skills * Requires office and keyboarding skills, the ability to use designated reference material, effective telephone skills, and office equipment (i.e., computer, printer, fax, etc.). * Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. * Demonstrates the verbal communication skills needed to effectively work with patients, general public, physicians, and other departments. * Requires the ability to strictly follow Community Hospital of Bremen (CHB) policy on confidentiality. * Requires ability to utilize good judgment and maintain one's composure in stressful situations. * Requires multi-tasking abilities and the ability to work independently. * Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws as well as regulations and hospital policies that apply to assigned duties. * Complies with hospital expectations regarding ethical behavior and standards of conduct. Complies with federal and hospital requirements in the areas of protected health information and patient confidentiality. Attendance at one annual orientation in service each year to review hospital policies and procedures is mandatory or view staff orientation presentation on the intranet and turn in quiz to Human Resources. Working Conditions * Works in an office/lobby environment. This position is subject to inside environmental conditions. Since there is limited exposure to patients, there is always the risk of Blood Borne Pathogens. (i.e., Hepatitis, HIV). Also may work in patient care areas with possible exposure to biohazards. * Requires a flexible work schedule (including evenings, nights and weekends) that meets the needs of the Department. * Must be effective in a quality-focused, multi-priority environment. Physical Demands * Requires the physical ability and stamina (i.e., to push patients in wheelchairs to designated destination), bending and stooping to perform the essential functions of the position.

Chesterton Health and Emergency Center 770 Indian Boundary Rd Chesterton, Indiana 46304 The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takespride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT * Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration. * Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data. * Verbally interview patient and/or family in order to obtain registration information. * Identifies patient liabilities, obtains patients on pre-service payments, counsel's patients on payer financial waivers, and processes co-payments collections. * Identify co-payment procedures and fiscal procedures related to registration procedures. * Complete computer and telephone pre-registrations to maintain patient flow. * Position is part time, as needed basis (PRN). * Chesterton Schedules- Hours can range from Mid 10:30a-7p to 2:30p-11p can be any days Sunday-Sat. * Would like PRN to work at least 2 days a week Training can be 4-8weeks * Training mainly on day/mid shift. Must be able to attend EPIC training all 3days in a row. * Prefer training to be full time but will work with new hire if unable to do all 4-8 weeks on full time hours. QUALIFICATIONS * Preferred Associate's Degree * Required High School Diploma/GED or Required Professional/Vocational/Trade Training TRAVEL IS REQUIRED: Never or Rarely JOB RANGE: INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Job Details Portage, INDescription Details Summary/Objective The Patient Access Representative Position at NorthShore Health Centers requires excellent customer service skills. The job duties of Patient Access Representative are to schedule appointments for patients who call in by telephone, making sure they utilize appropriate scheduling guidelines in accordance with the purpose for the appointment. Essential Functions Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and if the call is for a reason other than scheduling an appointment, directs to appropriate department to ensure good customer satisfaction. If caller wishes to schedule an appointment, asks appropriate questions to determine nature of appointment, provider requested, etc., and utilizing EHR scheduling template guidelines, schedules the patient appointment accordingly. Follows HIPAA policies and practices at all times when handling incoming calls to protect patient confidentiality. When scheduling an appointment, always enters/updates patient information in NextGen practice management software. Explains to caller about financial information they must bring with them to their appointment to qualify for: Sliding Fee, Commercial Insurance Visit, or Medicaid enrollment; to ensure patient receives healthcare services that are affordable. Makes sure that all patient questions have been addressed satisfactorily before disengaging call. Educates patients on all services that are provided at NorthShore. Attends meetings and training sessions as required. Maintains a working knowledge of department policies and procedures. Handle reschedules of patient appointments as directed by Patient Access Supervisor or Director of Patient Services. Check and review all provider schedules and report any errors found. Contact patient to schedule appointment as follow up to Patient Portal Messages. Confirm patient appointments as instructed Manage in house referrals as directed. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Role Qualifications Must be at least 18 years of age Must have reliable transportation High school diploma or equivalent Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements High school diploma or equivalent Preferred Education Requirement Associate's degree in business, or healthcare related studies Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software

Hours: Monday - Friday - 2:00pm-10:30pm Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws. Firstsource Solutions USA, LLC

This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest - employees who share our vision and culture. Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care. Responsibilities Interact with patients in a positive professional manner via telephone and in person Schedule and confirm appointments Review and educate patients on treatment plans and financial responsibilities Accurately confirm insurance benefits, communicate and collect patient payment obligations. Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information Respond to and reply to requests for information Maintain strict compliance to HIPPA and patient privacy Perform other related job duties as assigned Qualifications Excellent customer service skills Clear speaking and telephone voice Positive attitude and energetic personality Comfortable in computerized environment Ability to multitask We can recommend jobs specifically for you! Click here to get started.

Requisition #: Entity/Department: Goshen Hospital / Shift/Hours: Days / Part Time, Hours Per Pay Period Coordinates the clerical/secretarial functions of the department. Responsible to accurately obtain complete demographic and insurance/financial information on eligibility and benefits including pre-certification requirements on all patients attending Rehabilitation Service's appointments. Schedules patient therapy appointments; coordinating across disciplines and site locations when applicable. Performs receptionist duties (filing, faxing, answering telephones, greeting patients, etc). Works varying hours as a Rehabilitation Aide and performs other non-professional duties as assigned. Obtains necessary signatures on all required documents and insurance forms. Promotes exceptional public relations at all times, extending a positive, cooperative and supportive service to patients, families and fellow Colleagues. Position Qualifications Minimum Education: Must be high school graduate or have evidence of the equivalent, and current computer technology knowledge Preferred Education: Specialization in clerical and computer skills, working knowledge of medical coding, medical terminology course Minimum Experience: Must have at least one year receptionist or customer service experience that includes being knowledgeable of computer and software packages such as Microsoft Word and Excel Preferred Experience: Experience in Microsoft Office Suite, Bilingual

Full-time Description Join Our Team at Valparaiso Family Dentistry! At Valparaiso Family Dentistry, we are dedicated to providing exceptional dental care and ensuring a positive experience for our patients. Our team is committed to creating a welcoming and supportive environment for everyone who visits us. We are excited to announce that we are looking to add another wonderful Patient Care Coordinator to join our team and help us maintain the high standards of care and service our patients have come to expect. Job Qualifications: Dental Experience: At least six (6) months to one (1) year of experience in a dental setting required. Customer Service Experience: Proven experience in a customer service or administrative role, preferably in a dental or healthcare setting. Adaptability: Able to work in a fast-paced environment, adapt to changing circumstances, and remain calm under pressure. Attention to Detail: Strong attention to detail, ensuring accuracy and completeness in all patient-related tasks. Job Responsibilities: Patient Satisfaction: Manage patient inquiries, concerns, and complaints promptly and professionally, striving for total patient satisfaction. Front Desk Operations: Run front desk operations, including answering phone calls, scheduling appointments, and greeting patients with a friendly and professional demeanor. Patient Scheduling: Efficiently coordinate patient scheduling to maximize the productivity of dental providers and meet patient needs. Patient Flow Coordination: Collaborate with the dental team to facilitate a seamless patient flow, ensuring that each visit is comfortable, efficient, and on schedule. Patient Records: Maintain accurate patient records, update demographic information, and ensure necessary documentation is completed for each visit. Compliance: Uphold and adhere to all dental practice policies, procedures, and safety standards to ensure compliance with regulatory requirements. Treatment Environment: Ensure a clean and organized treatment environment, restocking supplies, and equipment, as necessary. Professional Development: Actively participate in team meetings, training, and ongoing education to enhance your knowledge of dental procedures, technologies, and administrative acumen. Position Schedule: Monday - Thursday: 7am - 6pm What We're Offering: Comprehensive Benefits: Inclusive coverage for Medical, Dental, and Vision insurance. 401(k) Retirement Plan: Robust retirement planning options to secure your financial future. Short-Term Disability & Paid Maternity Leave: Supportive benefits for personal health needs and family events. Generous Paid Time Off & Paid Holidays: Start with over 40 hours of paid time off in your first year, with increases in subsequent years (doubles in year 2, triples in year 3). Ongoing Training & Career Development: Access to continuous learning opportunities and professional development training. Engaging Social Events: Participate in company-wide and team events that foster a collaborative and enjoyable work environment. If you are dedicated to providing exceptional patient care and eager to advance your dental career, we invite you to apply for this opportunity! Please submit your resume for consideration. We look forward to reviewing your application and exploring the possibility of you joining our esteemed dental team. Great Lakes Dental Partners is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Discrimination and harassment of any kind are strictly prohibited. We encourage all qualified applicants to apply. #INDDENTAL Salary Description up to $22/hour

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BHG Bronson Healthcare Group 6901 Portage Road Title Patient Representative 80 Hours Central Scheduling - Portage Rd 0900-1730 Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. * High school diploma or general education degree (GED) required. * Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year. * Previous customer service experience required. * Medical Terminology, CPT and ICD-10 coding strongly preferred. * Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment. * Experience with multiple computer applications/operating systems, and office machines. * Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights. * Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. * Knowledge of the impact of accurate registration has on patient satisfaction. * Analytical skills to solve simple to semi complex problems. * Organization, prioritization and time management skills. * Concentrate and pay close attention to detail. * Ability to multi-task. * Be flexible to facilitate change. * Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Take calls in a high-volume incoming call center * Schedule and register patients for outpatient radiology appointments * Communicates appointment information accurately and efficiently for multiple facilities and ancillary departments across the system. * Verifies insurance eligibility using online systems. * Collects and enter payments, follows required balancing procedures. * Analyzes, interprets and enters physician orders. * Scans and indexes forms. * Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria. * Accurately completes assigned work queues. * Identify financial counseling needs. * Maintains confidentiality in verbal, written and electronic communication. * Follows established processes, protocols, and workflows. * Takes initiative to resolve problems and meet patient needs. For Cancer Center ONLY: * Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting) * Certified Healthcare Access Associate (CHAA) Preferred * Assist employees and visitors with any concerns they might have. * Assume overall responsibility for the safety and security of designated areas. * Monitor security cameras *Identify potential security risks and respond accordingly Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 1207 Patient Access - Call Center (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Position: Registration Representative # Clinic # Location: Portage, IN Job Summary: Under the direction of the Network Manager and/or Office Supervisor, the Registration Representative will be responsible to greet and assist patients and visitors.# Ascertains the patient#s needs and directs them accordingly. The Registration Rep will register patients in accordance with established standards and policies.# Performs all front office duties including performing check-in functions, verifying patient information is up-to-date and documented in the computer and chart, answering the telephones, scheduling patient appointments, entering physician charges daily, balancing the cash drawer daily, and collection of all self-pay monies, co-pays, and patients balances. # Education/ Experience Requirements: High School diploma (or GED equivalent) required. Minimum of 1 year experience in a medical office setting preferred. Previous experience with EPIC electronic medical record system preferred. Proficiency with Windows based desktop application is required. PC keyboard data entry skills are required as well as the ability to type a minimum of 30-35 wpm. Basic knowledge of computers, office equipment, medical terminology, and health insurance/managed care plans is required.# CPT/ICD-10 coding knowledge is preferred. Excellent attitude, interpersonal skills, and communication abilities are necessary to interact with patients, physicians, and other hospital staff.# Ability to handle multiple tasks in a fast paced environment is required. # Position: Registration Representative - Clinic Location: Portage, IN Job Summary: Under the direction of the Network Manager and/or Office Supervisor, the Registration Representative will be responsible to greet and assist patients and visitors. Ascertains the patient's needs and directs them accordingly. The Registration Rep will register patients in accordance with established standards and policies. Performs all front office duties including performing check-in functions, verifying patient information is up-to-date and documented in the computer and chart, answering the telephones, scheduling patient appointments, entering physician charges daily, balancing the cash drawer daily, and collection of all self-pay monies, co-pays, and patients balances. Education/ Experience Requirements: * High School diploma (or GED equivalent) required. * Minimum of 1 year experience in a medical office setting preferred. * Previous experience with EPIC electronic medical record system preferred. * Proficiency with Windows based desktop application is required. * PC keyboard data entry skills are required as well as the ability to type a minimum of 30-35 wpm. * Basic knowledge of computers, office equipment, medical terminology, and health insurance/managed care plans is required. * CPT/ICD-10 coding knowledge is preferred. * Excellent attitude, interpersonal skills, and communication abilities are necessary to interact with patients, physicians, and other hospital staff. * Ability to handle multiple tasks in a fast paced environment is required.

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner Answers and responds to telephone inquiries in a professional and timely manner Schedules appointments Gathers patients and insurance information Verifies and enters patient demographics into EMR ensuring all fields are complete Verifies vision and medical insurance information and enters EMR Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete Prepare insurance claims and run reports to ensure all charges are billed and filed Print and prepare forms for patients visit Collects and documents all charges, co-pays, and payments into EMR Allocates balances to insurance as needed Always maintains a clean workspace Practices economy in the use of _me, equipment, and supplies Performs other duties as needed and as assigned by manager

Reports to the Supervisor or Manager. Follows established Beacon policies and procedures to admit and register patients for services in a professional and courteous manner. Completes the pre-registration, registration, Completes insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient. Document processes which involve communicating with patients and insurance companies. Collects applicable co-payments, deductibles, and obtains insurance information from the patient. Verifies insurance benefits, posts applicable co-payments, deductibles, and performs daily cash balancing procedures. Obtains all required signatures on paperwork and performs clerical duties as necessary. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Registration/Pre-Registration/Patient Check In * Effectively incorporates add on procedures in an efficient and timely manner. * Enters patient name, arrival time, appointment time, procedure and any pertinent information into the Pager system to ensure the location of the patient is visible to everyone in the department. This allows collection of daily statistical date for quality assurance directly related to patient waiting times. * Using PHS and the daily schedules, identifies both pre-registered and non pre-registered patients with appointments. * Verifies patient demographics in PHS, prints/reviews check in itinerary for alerts, reviews orders for completeness and checks in pre-registered patients accurately and quickly. * At the point of pre-registration identifies the next scheduled patient to call using the electronic call list. Accurately marks the patient in the call list indicating the pre-registration is complete or enters a time to call the patient back. * At the point of registration obtains identification, demographic and insurance information and ensures the correct patient type, medical service, procedure and accommodation codes are entered into the hospital registration system. * Verifies and updates all information as appropriate. Accurately identifies pre-registers patients for specific departments and completes pre-registration packets. * Requests copies of the insurance card(s) and driver's license or other government picture ID to confirm the insurance and identification of the patient. * Verifies the patient's insurance eligibility and obtains coverage information from the R1 insurance verification tool and uses the information to confirm the correct insurance plan was entered into STAR Navigator. * Accurately identifies co-pays, co-insurance, and/or patient deductibles in the R1 insurance tool which includes entering the correct procedure and reading the notes entered that may identify partial payments agreed upon between the patient and financial counselor. * Once payment is determined and entered into RevSpring, the registrar is responsible for generating a receipt of payment and entering payment information into the R1 tool. * Checks Medicare Medical Necessity software prior to ordering outpatient testing and produces an ABN when appropriate. * Completes the Medicare Secondary Payer Questionnaire to meet Medicare compliance guidelines. * Provides the Important Message from Medicare form for all inpatient admissions who are insured by Medicare or a Medicare Replacement policy. * Provides the Medicare Outpatient Observation Notice from Medicare for all observation admissions who are insured by Medicare or a Medicare Replacement policy. * Prints orders from Care Ready as needed. * Reviews physician orders for completeness to meet HIM guidelines and places orders for outpatient services in an accurate and timely manner. * Assists patients in obtaining an order when one was not sent or requesting a complete order when needed. * Documents that privacy notices are given to ensure HIPAA compliance. * Protects patient confidentiality when handling orders and check in documents. * Obtains signatures for the hospital consent to treat, privacy notices and all other necessary forms. * Scans signature pages, insurance cards, photo ID and order into the electronic patient folder for ease of access and protection from identity theft. * Uses double identifiers to accurately identify the patient before placing the hospital patient identification band on the patient. Bed Control * Cheerfully handles all incoming phone calls and helps answers questions or directs the caller to the appropriate area. * Routinely checks the bed control inbox and completes patient type changes in a timely manner. * Converts pre-registered patient packets to the correct patient type at midnight on the day of procedure, ensures all of the documents are printed and finalizes the pre-registration packet for ease of check in when the patient arrives. * Using established guidelines makes bed transfers and maintains a listing of daily admissions. * Keeps a daily calendar of planned admissions and special accommodation requirements. * Updates attending physicians for the hospitalist program accurately and in a timely manner as requested. Order Management * Prints reports from PHS for next day scheduled outpatient procedures and produces a copy of the order from Care Ready or Cerner. * Completes the order in Care Ready to preserve the integrity of the files and prevent wrong tests from being performed. * Proactively checks the PHS schedule to ensure we have received orders for all next day scheduled outpatient procedures and faxes/phones the physician practice a request for any next day orders not yet received. * Maintains orders alphabetically for easy retrieval at the point of patient check in. * Processes reports from PHS to identify cancellations, no shows and rescheduled exams to ensure that scheduling information is continually updated and cancelled pre-registered accounts are processed in a timely manner. * Faxes a request for new standing orders prior to the one year expiration date. * Fields all incoming calls routed from the front desk to help trouble shoot issues with orders and patients. Team Leader * Effectively helps to implement department policies & procedures and changes as needed. * Acts as a positive role model during training, and contributes to the success of each trainee. Gives positive feedback and shows constructive ways to aid in the learning process. * Continues to act as a mentor to help all staff succeed, especially new staff members. * Takes pride in being a team leader, and shows the ability to work through problems in a positive way. * Knowledgeable of all positions in the department and able to cover open positions when needed. * Using Active Staffer schedules department staff ensuring equitable work and staff distribution and adjusts staffing to meet volume, to assure minimum overtime and use of people providing enough staff to meet the standard of service. * Ensures that department meeting minutes are completed and emailed to the department in a timely manner. * Follows and upholds department and hospital policies while serving as a positive example for staff. * Addresses issues as they arise and uses the code of mutual respect in handling them. * Embrace a team environment and helps others to join and participate in this environment by example and encouragement. * Must be able to set clear expectations and have strong leadership skills. Communication/Working Relationships/Training * Cheerfully greets patients, family members and visitors and makes every effort to ensure that they are processed or directed to the appropriate area in a timely manner. * Answers questions and gives information based on department and hospital guidelines. * Notifies departments when there are delays or late appointments, and keeps patients informed of wait times. * Completes all mandatory in-services in a timely manner and attends scheduled departmental meetings. * Routinely exhibits courtesy and respect when dealing with others. * Answers all incoming calls within three rings, and ensures that standard departmental protocols are used when placing calls to physicians, hospital departments and other facilities to facilitate patient's care. * Communicates identified problems to appropriate supervisory personnel and participates in corrective actions. * Anticipates needs of co-workers and department and responds appropriately. Keeps up with changing needs and requirement of job. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one year of previous clerical/computer experience is preferred. A medical terminology course must be successfully completed during the first year of employment. Additional college-level courses in the area of medical practices are desired. CHAA certification and/or CMA certification is highly preferred. Knowledge & Skills * Requires basic office and keyboarding skills (with the ability to type a minimum of 40 wpm) and the ability to use designated reference materials and office equipment (i.e., computer, printer, fax machine, calculator, etc.). * Requires effective telephone skills (for example, to accurately take and relay information about patient and physician orders). * Demonstrates proficient computer skills (i.e., data entry, word processing and spreadsheets). Requires the ability to use multiple databases (such as Star Navigator, Cerner, Rev Spring, Indiana Medicaid Portal, R1 Insurance Verification Tool, WebForm Imprint, PHS, PCA, pager system and Insurance Rolodex). * Requires a complete understanding of Point of Service Collections. Specifically, must understand why it is necessary and must be able to effectively communicate this to the Beacon patient community as needed. * Requires basic knowledge of medical terminology, private insurance coverage (and managed care). * Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. Also demonstrates the ability to maintain effective working relationships with other departments, physicians and their office staff. * Demonstrates the verbal communication skills needed to communicate in a clear and effective manner when conducting patient interviews, answering patients' questions and communicating with other departments and physician offices. * Good listening skills are required. Sensitivity to individuals who do not speak English as their first language is expected. * Requires the ability to strictly follow Beacon's policy on confidentiality. Also requires the ability to be aware of the need to lower one's voice in certain situations. * Requires ability to utilize good judgment and maintain one's composure in stressful situations. * Requires basic math skills needed to make change when taking Point of Service payments. Working Conditions * Works in a patient care area with possible exposure to biohazards. * Requires a flexible work schedule (including evenings, nights, weekends and holidays) that meets the needs of the department. * Must be effective in a quality-focused, multi-priority environment that frequently deals with stressful situations and promptly completes accurate registrations. Physical Demands * Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 25lbs, reach, bend, stoop, twist etc.) to perform the essential functions of the position.

Job Details Portage, IN HybridDescription Details Summary/Objective The Patient Access Representative Position at NorthShore Health Centers requires excellent customer service skills. The job duties of Patient Access Representative are to schedule appointments for patients who call in by telephone, making sure they utilize appropriate scheduling guidelines in accordance with the purpose for the appointment. Essential Functions Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and if the call is for a reason other than scheduling an appointment, directs to appropriate department to ensure good customer satisfaction. If caller wishes to schedule an appointment, asks appropriate questions to determine nature of appointment, provider requested, etc., and utilizing EHR scheduling template guidelines, schedules the patient appointment accordingly. Follows HIPAA policies and practices at all times when handling incoming calls to protect patient confidentiality. When scheduling an appointment, always enters/updates patient information in NextGen practice management software. Explains to caller about financial information they must bring with them to their appointment to qualify for: Sliding Fee, Commercial Insurance Visit, or Medicaid enrollment; to ensure patient receives healthcare services that are affordable. Makes sure that all patient questions have been addressed satisfactorily before disengaging call. Educates patients on all services that are provided at NorthShore. Attends meetings and training sessions as required. Maintains a working knowledge of department policies and procedures. Handle reschedules of patient appointments as directed by Patient Access Supervisor or Director of Patient Services. Check and review all provider schedules and report any errors found. Contact patient to schedule appointment as follow up to Patient Portal Messages. Confirm patient appointments as instructed Manage in house referrals as directed. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Role Qualifications Must be at least 18 years of age Must have reliable transportation High school diploma or equivalent Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements High school diploma or equivalent Preferred Education Requirement Associate's degree in business, or healthcare related studies Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Coordinates the clerical/secretarial functions of the department. Responsible to accurately obtain complete demographic and insurance/financial information on eligibility and benefits including pre-certification requirements on all patients attending Rehabilitation Service's appointments. Schedules patient therapy appointments; coordinating across disciplines and site locations when applicable. Performs receptionist duties (filing, faxing, answering telephones, greeting patients, etc). Works varying hours as a Rehabilitation Aide and performs other non-professional duties as assigned. Obtains necessary signatures on all required documents and insurance forms. Promotes exceptional public relations at all times, extending a positive, cooperative and supportive service to patients, families and fellow Colleagues. Position Qualifications Minimum Education: Must be high school graduate or have evidence of the equivalent, and current computer technology knowledge Preferred Education: Specialization in clerical and computer skills, working knowledge of medical coding, medical terminology course Minimum Experience: Must have at least one year receptionist or customer service experience that includes being knowledgeable of computer and software packages such as Microsoft Word and Excel Preferred Experience: Experience in Microsoft Office Suite, Bilingual

Franciscan Health Michigan City Campus 3500 Franciscan Way Michigan City, Indiana 46360 The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT * Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration. * Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data. * Verbally interview patient and/or family in order to obtain registration information. * Identifies patient liabilities, obtains patients on pre-service payments, counsel's patients on payer financial waivers, and processes co-payments collections. * Identify co-payment procedures and fiscal procedures related to registration procedures. * Complete computer and telephone pre-registrations to maintain patient flow. * Position is as needed basis to cover PTO, call offs for Michigan city and Chesterton Urgent Care center. QUALIFICATIONS * Preferred Associate's Degree * Required High School Diploma/GED or Required Professional/Vocational/Trade Training TRAVEL IS REQUIRED: Never or Rarely JOB RANGE: INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Full-time Description Join Southshore Family Dentistry - Patient Care Coordinator Opportunity Michigan City, IN Southshore Family Dentistry isn't just any dental practice-it's home to the #1 doctor in our entire network, leading a high-volume office that prioritizes clinical excellence, quality of care, and a supportive team culture. This is a unique chance to grow your career in a practice where your development and success truly matter. We are seeking a Patient Care Coordinator to join our team. In this role, you'll be the face of our practice, ensuring every patient has an exceptional experience while working alongside a team that is well-resourced, motivated, and dedicated to making a difference. Why This Role Stands Out: Competitive pay up to $22/hour (commensurate with experience) Opportunity for monthly bonuses based on performance A career path with growth potential into management within a couple years Access to continuing education and development programs across our network A collaborative, patient-focused environment that values your contribution Schedule: Monday - Thursday: 8:00 AM - 6:00 PM Perks & Benefits: Health, vision, and dental insurance Rich PTO, 8 paid holidays + 16 gifted hours Maternity Leave Pay Annual Scrub allowance 401(k) retirement plan Ongoing training, mentorship, and professional development Responsibilities: Oversee front desk operations including calls, scheduling, and patient check-in Maintain accurate records and ensure all patient documentation is complete Address patient inquiries with professionalism and care Support seamless patient flow and collaborate with the clinical team Contribute to meetings, training, and ongoing learning opportunities Ensure compliance with practice policies and regulatory standards At Southshore Family Dentistry, you'll do more than just support a busy practice-you'll build a career. If you're a motivated dental professional looking for growth, leadership opportunities, and a chance to make an impact, we'd love to connect. #INDDENTAL Requirements Qualifications: At least 1 year of dental experience required Background in customer service or administrative roles, ideally in healthcare/dental Ability to thrive in a fast-paced, dynamic environment Strong attention to detail and organizational skills A passion for patient care and teamwork Salary Description $22.00+

Reports to the Department's Designee. Follows established policies and procedures to admit and register patients for services in a professional and courteous manner. Is responsible for accurate and complete registration of all patients. Must maintain regulatory and functional knowledge of all information required which ensures timely and accurate reporting/billing. Collects applicable co-payments and deductibles and completes insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient. Obtains all required signatures on paperwork and performs clerical duties as necessary. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Registers patients (in order to obtain demographic, physician and insurance information in accordance with established departmental policies and procedures) and collects applicable co-payments and deductibles by: * Interviewing patients for pre-admission or upon presentation for admission in the registration or designated area. * Promptly works alerts through the Teletracking system by creating an account for all direct admits, transfers, and add-on procedures. * Obtaining identification, demographic, physician and insurance information from patients and accurately entering this information into the financial system. * Audits each account for demographic errors by using Financial Clearance Workstation (FCW). * Updating the system after validation of the new patient's financial information. * Using the Pathways Healthcare Scheduling (PHS) or Cerner databases to locate/retrieve scheduled patients for admission/registration input into STAR. * Generating PHS and SurgiNet reports to facilitate pre-registration. * Explaining about the possible need to pre-certify with the patient's insurance carrier in order to ensure maximum coverage to the limits of the insured's insurance policy. * Verifying and documenting insurance coverage via online eligibility systems, internet resources or via telephone. * Requesting copies of the insurance card(s) and driver's license or other government picture ID to confirm insurance benefits and identification. * Providing the Medicare letter for Medicare patients; also completing the Medicare Secondary Payor Questionnaire (MSP) and Advance Beneficiary Notice (ABN). * Validating medical necessity via the MCA Compliance Checker where applicable. * Completing the MSP (Medicare Secondary Payor) questionnaire by asking the patient the questions based on patient availability. * Requesting payment either during the pre-registration process or when the patient presents for service in accordance with policies and procedures. * After collecting applicable co-payments and deductibles, posting patient payments (including cash, checks and credit cards) on the patient's account and generating a system receipt to give to the patient. * Maintaining a cash drawer in order to make the appropriate change for patients making payment at the time of service; also responsible for balancing and reconciling the cash drawer at the end of the shift. * Referring the patient to the Financial Counselors or Eligibility Specialists if they are unable to secure satisfactory payment arrangements and have a self-pay balance of $500 or more. Also assisting in obtaining additional patient information, copies of insurance card(s) and church information. * Obtaining all required signatures for the "consent to treat" and assignment of insurance benefits forms. Coordinates the insurance eligibility and pre-certification/documentation (PA) processes for patients by: * Verifying insurance coverage and network status by using online eligibility systems and websites to determine the patient's benefits under the insurance plan. * Audit insurance eligibility by using the Relay Connect dashboard to verify insurance is eligible and correct. * Verify network eligibility for potential transfers for Transfer Direct. * Obtaining VOB information from the insurance company, such as: co-payment, co-insurance, deductible, the amount of the deductible that has been met year-to-date, family deductible, maximum out-of-pocket limit and rehabilitation benefits. * Obtaining pre-certification information from the insurance company's pre-certification unit (i.e., whether pre-certification is required, if the ordering physician has completed it, etc.). * When the ordering physician has not completed the pre-certification, calling the physician's office to initiate the pre-certification process and following up until it has been completed. * When the ordering physician has completed the pre-certification, documenting the authorization and releasing the account. Coordinates other patient services and performs clerical duties by: * Preparing patient statistics (i.e., percentages) regarding completed demographic information as requested by the Department Designee. * Processes utilization review emails and physician orders to complete change patient types in Star. * Works mismatch report to ensure that all patient types match the level of care order. * Printing itemized bills for the patient upon receipt of co-payments or coinsurance (if requested). * Entering authorization number in the appropriate field for proper and timely claims filing. * Calculating co-payments and coinsurance for services rendered per the insurance companies request. * Processing and filing reservations, pre-testing forms and testing results in an efficient manner. * Process faxes from nursing units, diagnostic departments, ClaimAid, and social services to update patient information, add insurance, and register add on patients. * Answering the telephone and communicating information in an appropriate manner according to approved MHSB standards and departmental policies and procedures. Notifies the appropriate area of the patient's arrival and ensures that the patient is escorted to the appropriate location by: * Notifying the assigned Unit of the patient's arrival. * Preparing the patient's chart, ID band and labels for the medical record. * Arranging for an escort to assist the patient to the assigned outpatient area or to the patient's room (by wheelchair or by walking with the patient). Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Providing world class service at all times. * Assisting the department to meet or exceed its quality assurance goals. * Greeting and providing information to patients and their families in a professional and friendly manner. * Acting as a representative of Beacon Health System and striving to make a good first impression. * Striving to accurately process an optimal number of registrations (or pre-registrations) during one's shift. * Communicating with the Department Designee regarding any concerns or problems. * Maintaining records, reports and files as required by departmental policies and procedures. * Performing time of service collections effectively by achieving assigned collections goals and maintaining strong patient relations. * Completing other job-related duties as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one year of previous hospital or medical office experience is preferred. A medical terminology course must be successfully completed during the first year of employment. Additional college-level courses in the medical practices area are desired. Associate degree preferred. CHAA certification is highly preferred. Knowledge & Skills * Requires basic office and keyboarding skills (with the ability to type a minimum of 40 wpm) and the ability to use designated reference materials and office equipment (i.e., computer, printer, fax machine, calculator, etc.). * Requires effective telephone skills (for example, to accurately take and relay information about patients, physician orders and referrals). * Demonstrates proficient computer skills (i.e., data entry, word processing and spreadsheets). Requires the ability to use multiple databases (such as Pathways Healthcare Scheduling, RelayHealth, Cerner and MCA Compliance Checker). * Requires a complete understanding of time-of-service collections. Specifically, must understand why it is necessary and must be able to effectively communicate this to Beacon Health System's patient community as necessary. * Requires basic knowledge of medical terminology, private insurance coverage (and managed care). * Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. Also demonstrates the ability to maintain effective working relationships with other departments, physicians and their office staff. * Demonstrates the verbal communication skills needed to communicate in a clear and effective manner when conducting patient interviews, answering patient's questions and communicating with other departments and physician offices. * Good listening skills are required. Sensitivity to individuals who do not speak English as their first language is expected. * Requires the ability to strictly follow Beacon's policy on confidentiality. Also requires the ability to be aware of the need to lower one's voice in certain situations. * Requires ability to utilize good judgment and maintain one's composure in stressful situations. * Requires the basic math skills needed to successfully balance a cash drawer. Working Conditions * Works in an office environment. Also, may work in patient care areas with possible exposure to biohazards. * Requires a flexible work schedule (including evenings, nights and weekends) that meets the needs of the Department. * Must be effective in a quality-focused, multi-priority environment that frequently deals with stressful situations and important deadlines and schedules. Physical Demands * Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 15 pounds, reach, bend, stoop, twist, etc.) to perform the essential functions of the position.

Franciscan Health Michigan City Campus 3500 Franciscan Way Michigan City, Indiana 46360 The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takespride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT * Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration. * Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data. * Verbally interview patient and/or family in order to obtain registration information. * Identifies patient liabilities, obtains patients on pre-service payments, counsel's patients on payer financial waivers, and processes co-payments collections. * Identify co-payment procedures and fiscal procedures related to registration procedures. * Complete computer and telephone pre-registrations to maintain patient flow. * Evening Shift * Must be able to work rotating weekends and Holidays * Must be able to train during the day shift, then transition to evenings. * Must be able to cover Michigan City and Chesterton Urgent care Chesterton. QUALIFICATIONS * Preferred Associate's Degree * Required High School Diploma/GED or Required Professional/Vocational/Trade Training TRAVEL IS REQUIRED: Never or Rarely JOB RANGE: INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

The Accounts Receivable Billing Representative is responsible and involved in the billing of all payers including commercial, Medicare Medicaid, worker's comp and self pay. Requirements: High school diploma or the equivalent. Knowledge of insurance terminology and ICD-9/HCPC coding is preferred.