Patient access representative jobs in Wilbraham, MA

Job Title : Medical Staff Coordinator Duration : 13 Weeks Education : Associate's degree in business or Executive Secretarial Program Shift Details : 8hr days 40-hour guarantee (8:00 AM - 4:30 PM) Job Description: Medical Staff Coordinator will coordinate and manage all medical staff organizational, administrative, credentialing and privileging functions 3 years minimum Staff Coordinator experience in a hospital setting required Must be able to shine in high pressure position encompassing office management skills in a hospital office setting

Assignment Type: Travel Contract Contract Length: 13 Weeks Shift: Days (8:00 AM - 4:30 PM), 40 hours/week Seeking an experienced Medical Staff Coordinator to support medical staff operations, credentialing, privileging, and administrative functions. This role ensures compliance with JCAHO standards, medical staff bylaws, and hospital policies. The ideal candidate will excel in a high-pressure environment, demonstrate strong critical thinking, and maintain strict confidentiality. Requirements Minimum 3 years of medical staff coordinator experience in a hospital setting (required). Associate Degree in Business or Executive Secretarial Program (required). NAMSS Certification (strongly preferred). Must be able to perform under pressure with strong office management and administrative skills. Excellent written and verbal communication skills. Strong attention to detail and ability to work independently. Knowledge of medical terminology (preferred, not required). Must have a personal vehicle for the assignment. Permanent home address must be included in submission (required). Must reside 50+ miles away from the facility (no locals). Schedule & Additional Details 40-hour guarantee (8-hour day shifts). *Offered pay rate will be based on education, experience, and healthcare credentials. Pride Health provides a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, company-paid life and long-term disability insurance, and optional supplemental life insurance for employees, spouses, and children. Additional perks include short-term disability, accident and critical illness coverage, identity theft protection, a 403b retirement plan, and tuition reimbursement of up to $4,000 annually for full-time employees. Interested? Apply now! About Pride Health Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Worcester, Massachusetts, world-class plastic surgery practice is seeking a sales superstar for the position of Patient Care Coordinator (PCC) living within 20 minutes of the office for a daily patient care coordinator role with a strong sales background, for a growing medical practice. This practice is owned by a board certified, well-respected, fellowship trained facial plastic surgeon, and caters to an elite, but family-focused clientele, where thousands of procedures have been executed with the most natural and impressive results, while maintaining a down-to-Earth family-focused office setting. This practice specializes in facial plastic surgery along with non-surgical procedures including but not limited to dermal fillers, lasers, and more. The winning candidate must be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow. There must be a focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice. There is a need for the winning candidate to be comfortable and capable working with a team of tenured front and back office employees. Relationship building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must. We work hard, but we also have a great time together! Responsibilities: 1. Sales - assist prospective patients in making comfortable and confident decisions to undergo surgery and non-surgical services through extensive phone conversations and live consultations. 5 days per week will be focused on selling, driving inquiries to purchase, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from $10,000 to over $100,000 is a must. 2. Follow-Up - consistently contact 50-100 patients each day, five days per week, through "pleasant persistence" is required. The ideal candidate loves sales, working with people by phone, face to face, and over email, and enjoys contacting hundreds of people per week, year round, and is lightning quick on a computer. 3. Additional Responsibilities: Organization - Task orientation, timely completion of assignments, and an innate desire to “get things done”. Knowledge of medical software, such as Nextech, Patient Now, Modernizing Medicine, 4D, or Nex Gen is preferred by not required. Positivity & Normalcy - we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate who is reasonable and has a high social EQ. Whatever it takes attitude with a sales focus - typical M-F schedule with normal hours, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner and office manager, while receiving coaching from a national sales consulting leader. Job Requirements: Bachelor's degree. 2-5+ years of sales experience - preferably in cosmetic medical, plastic surgery, or cosmetic dermatology field or similar - ideal candidate will be able to demonstrate prior results and a track record of achievement and leadership on former teams. This position is not an administration position with sales work. It is a sales position with administrative work. Must be comfortable presenting 5 figure pricing with confidence. A belief in and understanding of how to sell luxury items by appealing to luxury buyers is a must. Outstanding verbal and written communication and presentation skills. Belief in the power of aesthetic surgery to change the lives of appropriate candidates for the better. Strong computer and typing skills - typing no less than 50-55 wpm - with the ability to learn proprietary software for the medical industry quickly. Excellent follow-up and organizational skills - a commitment to timely task completion without compromising quality is a must. Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must. Ability to excel individually as well as a productive member of a team. Compensation and Benefits: Annual base pay of $50-$70,000, plus incentives results in most Patient Care Coordinators earning a total compensation in year one in the $70-$90,000 range. Income is uncapped and many PCCs, in years 2, 3, or beyond earn 6-figure incomes. Paid time off Medical benefits per company policy 401k plan per company policy Positive workplace working directly, daily, with the doctor, in a boutique environment. Trust is placed to work independently several days per week Reasonable hours Opportunity to grow personally and professionally by working with a successful practice while learning from a nationally respected consulting team. Please submit a cover letter with your application for consideration. Please do not contact the practice directly to check the application status. We appreciate your time and consideration.

Medical Staff Coordinator (Hospital Credentialing) - Day Shift Schedule: Full‑time (day shift); open to part‑time or flexible hours for the right candidate Compensation: $45/hour I'm partnering with a respected regional hospital to hire a detail‑driven Medical Staff Coordinator who will keep credentialing and privileging processes running with precision. If you thrive in a fast‑paced clinical environment and enjoy collaborating with physicians and leaders to safeguard patient safety and compliance, I'd like to speak with you. What you'll do Coordinate initial appointments, reappointments, and clinical privileging for medical staff and advanced practice professionals, ensuring complete, accurate, and timely files. Maintain the credentialing database and track expirables, verifications, and committee actions; prepare files for review and support audits. Serve as a knowledgeable resource on Joint Commission, CMS, and state Department of Public Health standards, aligning processes and documentation to current requirements. Partner closely with physicians, service line leaders, executives, and legal on credentialing and bylaws/policy questions; handle early‑morning or early‑evening meetings as needed to accommodate provider schedules. Must‑have qualifications Associate degree (or equivalent experience); Bachelor's in business/health administration preferred. 2+ years in a hospital medical staff services or credentialing role; MSO reappointment experience (3+ years) strongly valued Hands‑on proficiency with Echo and Axual (or comparable) credentialing platforms. NAMSS CPCS certification (or commitment to obtain within 1 year of eligibility). Solid grasp of medical terminology, advanced Microsoft Office skills, and database accuracy/quality control. Professional, composed communicator who manages multiple deadlines and exercises sound judgment. Nice to have Experience supporting a Level I trauma environment and/or Epic exposure. Prior travel or multi‑site credentialing background. Why this opportunity High‑impact role that directly supports patient safety and provider readiness. Collaborative team culture and strong executive engagement with Medical Staff Services. Flexible scheduling options within a steady daytime framework (ideal for work‑life balance). Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our program provides employees with the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Medical Office Receptionist - Temp to Hire Hours: Monday - Friday, 7:30 AM - 4:30 PM Ultimate Staffing Services is seeking an experienced and professional Medical Office Receptionist to support a busy medical office across three locations: Hartford, Enfield, and Bloomfield. This is a temporary to hire position. What's in it for you? Competitive pay - up to $20/hr Weekly pay via direct deposit Access to affordable medical benefits Free onsite parking Consistent Monday - Friday schedule (7:30 AM - 4:30 PM) Opportunity to work with a well-established organization Responsibilities: Greet and check-in/out patients at the front desk Answer inbound telephone calls and route appropriately Maintain accurate records while ensuring patient confidentiality Provide exceptional customer service to patients and visitors Perform general administrative and office tasks as assigned Qualifications: Prior experience working in a medical office or healthcare setting Strong communication and interpersonal skills Ability to prioritize, multitask, and remain organized in a fast-paced environment Reliable transportation and flexibility to commute to all three locations Proficient with basic office systems and able to learn new software quickly To apply, please submit your application to the job posting. If you have questions prior to applying, feel free to email . All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

The Registration Assistant/Degree Auditor reports to the Registrar and carries primary responsibility to maintain oversight of physical degree audits in accordance with curriculum approvals, graduation applications, researching and verifying student information, processing substitutions/waivers, preparing degree audit materials for review by department chairs and program coordinators, and the reviewing, analyzing and processing information leading to the official conferral of degrees. The Degree Auditor must possess strong technical, organizational, and communication skills while being able to both work independently and collaboratively with institutional stakeholders (Department Chairs, Program Coordinators, the Deans, etc.) to assure accuracy in the completion of a student's degree requirements. Actual salaries will vary depending on multiple factors, including but not limited to degrees attained, experience, and other considerations permitted by law. Comprehensive compensation details, including any additional benefits, will be communicated upon finalization of the employment offer. Responsibilities * Oversight of all associated degree audit components. * Create and maintain all degree audit block scribes in DegreeWorks in conjunction with approval of Curriculog proposals. * Support the Registrar with maintenance of all configurations and dashboard properties in DegreeWorks. * Serve as an Administrator approval step reviewer on all Curriculog proposals to ensure clarity and resolution of any issues prior to formal approval. * Collaborate with institutional stakeholders (Registrar, Academic Advising, Department Chairs, and/or Deans) as necessary to review information for clarity. * Process all substitutions/waivers. * Review all Course Substitution and Waiver Request Form submissions at the College regardless of the student's degree level or campus. * Create/edit/remove exceptions in DegreeWorks in accordance with established internal processes. * Communicate updates to the corresponding student, their academic advisor(s), and their Department Chair(s). * Manage initial and follow-up graduation application/audit review processes. * Administer the ********************** account including responding to inquiries, follow-up questions or concerns, and requests from a student to change their graduation application term, diploma name, diploma address, and/or Commencement participation status on their graduation application submission. * Prepare and regularly distribute communications to eligible students about the need to submit a graduation application based on their degree level, program, and credit total. * Maintain master list of graduation application submissions by term. * Conduct initial review of all graduation application submissions immediately after the add/drop deadline for the corresponding term as indicated on the academic calendar. * Conduct several additional reviews of the degree audit for each student who submitted a graduation application several times over the term. * Coordinate with the Assistant Registrar/Student Data Coordinator and other Registrar's Office staff to assure receipt of all required grades and paperwork (change of major/concentration/minors, waivers/substitutions, transfer credit, etc.) * Continually update the graduation application status and graduation status in Banner for each student as their degree audit is reviewed and/or components of their academic record change. * Provide updates to students, their advisor(s), and their Department Chair(s) regarding the status of the student's graduation application and degree audit with additional emphasis on individuals whose outstanding degree requirements are not in-progress on their degree audit. * Support the Registrar regarding Commencement eligibility status checks and updates of identified students. * Oversee communication related to and collection of Petition to March Early Form for otherwise ineligible students who wish to participate at Commencement. * Degree conferral processing. * Conduct a final review of the degree audit for each student who submitted a graduation application beginning on the end of term date as indicated on the academic calendar. * Update the graduation application status, graduation status, and student status in Banner for each student as their degree is conferred. * Update the graduation application term in Banner for each student that submitted a graduation application for the corresponding term that did not receive conferral. * Provide updates to their advisor(s), and their Department Chair(s) regarding the status of the student's conferral and/or graduation application term deferral. * Oversee diploma order process from all conferred degrees, including diploma re-orders. * Coordinate with Registrar's Office staff regarding the updated placement of student file folders once degrees have been conferred. * Assists in supervision of Catalog and Communications Coordinator regarding curriculum issues including problem resolution, forms maintenance, and processing of catalog and administrative system data. * Provides support to the Registrar's Office staff with regards to problem resolution, facilitating and ensuring effective working relationships between staff and interoffice relationships, developing documentation and trainings highlighting procedures and best practices, as well as general guidance as necessary. Qualifications * Associate's or vocational/ technical school degree in Business Management, Computer Science, Education, or Communications required * Bachelor's degree in Business Management, Computer Science, Education, or Communications preferred * Minimum of 1-3 years of work-related experience required Knowledge, Skills & Abilities Administrative Student Data systems, organized, detail oriented, able to communicate (written and verbal) with all levels of the organization, work independently, some training background is beneficial.

Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary Shift: 40 HOURS, Day Shift The Patient Access Representative is responsible for performing various duties involved in admitting in-patients, out-patients, emergency patients, and clinic patients. This includes cashiering and pre-certification verification, acting as a custodian of patient valuables and safekeeping, maintaining petty cash fund, assisting in the resolution of admission, billing, or other problems related to the collection of an account balance, as well as maintaining Patient Access Services Department records and statistics. This position reports to the Patient Access Services Supervisor and operates within established organizational and departmental policies and procedures. Qualifications MINIMUM REQUIREMENTS: High school diploma or equivalent required One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting; patient access services experience preferred. Familiarity with and understanding of hospital admissions, patient account systems, and major health insurers and general coverage issues preferred Previous cashiering experience preferred Demonstrated typing proficiency, personal computer, and CRT experience required; Enterprise Scheduling System experience preferred Demonstrated interpersonal, oral and written communication skills required Additional Job Details (if applicable) ESSENTIAL JOB FUNCTIONS: Interview incoming patients, or their representative, to obtain all pertinent and financial information required for the proper preparation of all forms and records. Obtain required signatures on the financial agreements form. Perform admitting duties and register patients via hospital computer system. Enter daily orders/charges via the Order Entry System on each outpatient and inpatient as required. Receive orders from patient care units and respond accordingly. Assign patients to a room based on diagnosis, precautions, and type of accommodations available or requested. Escort or arrange to have patient transported to appropriate room. Transfer and discharge patients as requested by Nursing Service. Perform scheduling duties. Receive referral information from patients, physicians, and therapists. Schedule patients according to current systems and keep all systems and involved parties up-to-date throughout each day. Track cancellations and no-shows. Interact effectively with medical and nursing staff in the Emergency Department in order to gather correct, complete data necessary to ensure that clinical and fiscal responsibilities are facilitated for both the patient and the Hospital. Follow manual procedures when computer system is not functioning properly. Accept pre-admission orders from physicians either in writing or orally. Schedule pre-admission testing in accordance with Hospital regulations and guidelines. Schedule all elective admissions. Notify physician's office that an admission type may be inappropriate according to insurance guidelines. Alert the physician's office when prior approval is needed for a patient. Schedule necessary pre-admission appointments and patient assessments. Call patients at home to verify information prior to admission and call physician's office if a patient has not arrived for his/her pre-admission visit. Visit patient(s) or family on Hospital unit if necessary to complete data. Stay current with new admission regulations of the many public and private insurance companies which patients carry such as Medicare pre-admission approval guidelines, Master Health Plus prior approval, and others. Recognize and take action when a patient is scheduled inappropriately or does not follow necessary procedures so as not to leave the Hospital at a financial risk. Contact an insurance plan for authorization, if necessary, prior to admission. Determine which insurance plan is to be billed as primary or secondary. Explain over the phone and in person, hospital and insurance regulations relating to surgery, visiting hours, charges, pre-admission testing requirements, clinic appointment verification, and other related issues to patients as necessary. Listen to complaints and concerns of patients and the public, assisting to solve problems if possible and escalating to a supervisor when necessary. Transmit required information to appropriate departments. Use phone system to page physicians and technologists and park calls as needed. Utilize keyfile system for faxing reports to physician's offices online. Utilize optical imaging system to retrieve radiology reports. Provide patient information in accordance with regulations governing divulgence of information, such as providing ambulance personnel with necessary information. Distribute federal and state-mandated information to patients. Verify benefits on all designated patient types. When necessary, assist with pre-certifications with insurance carriers. Notify patients and/or appropriate medical personnel of outcome. Notify insurance carriers of admissions, observations, or other patient visits as required. Receive payments from patients or their representative. Assist patients with short form Free Care applications. Post and total all Hospital receipts in standard Cash Receipt Journals. Balance cash against receipts. Prepare bank deposits. Maintain petty cash. Act as a custodian of patients' valuables for safekeeping. Maintain confidentiality of all patients' records and data. Interface with medical records department as required based on department, hospital, and patient care needs. Maintain census statistics and index of assigned and vacant beds. Requisition office supplies and forms when necessary. When triage nurse is not on duty, prioritize the admitting needs of patients. Alert medical personnel of patients needing immediate attention. Provide coverage for extra shifts in the case of an unexpected absence of a staff member or for vacation coverage to provide coverage for patient care needs. Work a flexible schedule as needed and be able to work in other satellite facilities such as Amherst. Regular and reliable job attendance is an essential job function. Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, safety, compliance and environmental standards. Meet annual competency and retraining requirements. Attend meetings as required. Perform other functions/duties as requested. Remote Type Onsite Work Location 4 West Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.42 - $27.74/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary Shift: 40 HOURS, Day Shift The Patient Access Representative is responsible for performing various duties involved in admitting in-patients, out-patients, emergency patients, and clinic patients. This includes cashiering and pre-certification verification, acting as a custodian of patient valuables and safekeeping, maintaining petty cash fund, assisting in the resolution of admission, billing, or other problems related to the collection of an account balance, as well as maintaining Patient Access Services Department records and statistics. This position reports to the Patient Access Services Supervisor and operates within established organizational and departmental policies and procedures. Qualifications MINIMUM REQUIREMENTS: * High school diploma or equivalent required * One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting; patient access services experience preferred. * Familiarity with and understanding of hospital admissions, patient account systems, and major health insurers and general coverage issues preferred * Previous cashiering experience preferred * Demonstrated typing proficiency, personal computer, and CRT experience required; Enterprise Scheduling System experience preferred * Demonstrated interpersonal, oral and written communication skills required Additional Job Details (if applicable) ESSENTIAL JOB FUNCTIONS: * Interview incoming patients, or their representative, to obtain all pertinent and financial information required for the proper preparation of all forms and records. Obtain required signatures on the financial agreements form. * Perform admitting duties and register patients via hospital computer system. Enter daily orders/charges via the Order Entry System on each outpatient and inpatient as required. Receive orders from patient care units and respond accordingly. * Assign patients to a room based on diagnosis, precautions, and type of accommodations available or requested. Escort or arrange to have patient transported to appropriate room. Transfer and discharge patients as requested by Nursing Service. * Perform scheduling duties. Receive referral information from patients, physicians, and therapists. Schedule patients according to current systems and keep all systems and involved parties up-to-date throughout each day. Track cancellations and no-shows. * Interact effectively with medical and nursing staff in the Emergency Department in order to gather correct, complete data necessary to ensure that clinical and fiscal responsibilities are facilitated for both the patient and the Hospital. Follow manual procedures when computer system is not functioning properly. * Accept pre-admission orders from physicians either in writing or orally. Schedule pre-admission testing in accordance with Hospital regulations and guidelines. * Schedule all elective admissions. Notify physician's office that an admission type may be inappropriate according to insurance guidelines. Alert the physician's office when prior approval is needed for a patient. Schedule necessary pre-admission appointments and patient assessments. * Call patients at home to verify information prior to admission and call physician's office if a patient has not arrived for his/her pre-admission visit. Visit patient(s) or family on Hospital unit if necessary to complete data. * Stay current with new admission regulations of the many public and private insurance companies which patients carry such as Medicare pre-admission approval guidelines, Master Health Plus prior approval, and others. * Recognize and take action when a patient is scheduled inappropriately or does not follow necessary procedures so as not to leave the Hospital at a financial risk. Contact an insurance plan for authorization, if necessary, prior to admission. Determine which insurance plan is to be billed as primary or secondary. * Explain over the phone and in person, hospital and insurance regulations relating to surgery, visiting hours, charges, pre-admission testing requirements, clinic appointment verification, and other related issues to patients as necessary. Listen to complaints and concerns of patients and the public, assisting to solve problems if possible and escalating to a supervisor when necessary. * Transmit required information to appropriate departments. Use phone system to page physicians and technologists and park calls as needed. Utilize keyfile system for faxing reports to physician's offices online. Utilize optical imaging system to retrieve radiology reports. * Provide patient information in accordance with regulations governing divulgence of information, such as providing ambulance personnel with necessary information. * Distribute federal and state-mandated information to patients. * Verify benefits on all designated patient types. When necessary, assist with pre-certifications with insurance carriers. Notify patients and/or appropriate medical personnel of outcome. * Notify insurance carriers of admissions, observations, or other patient visits as required. * Receive payments from patients or their representative. Assist patients with short form Free Care applications. * Post and total all Hospital receipts in standard Cash Receipt Journals. Balance cash against receipts. Prepare bank deposits. Maintain petty cash. Act as a custodian of patients' valuables for safekeeping. * Maintain confidentiality of all patients' records and data. Interface with medical records department as required based on department, hospital, and patient care needs. * Maintain census statistics and index of assigned and vacant beds. * Requisition office supplies and forms when necessary. * When triage nurse is not on duty, prioritize the admitting needs of patients. Alert medical personnel of patients needing immediate attention. * Provide coverage for extra shifts in the case of an unexpected absence of a staff member or for vacation coverage to provide coverage for patient care needs. Work a flexible schedule as needed and be able to work in other satellite facilities such as Amherst. Regular and reliable job attendance is an essential job function. * Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, safety, compliance and environmental standards. * Meet annual competency and retraining requirements. * Attend meetings as required. * Perform other functions/duties as requested. Remote Type Onsite Work Location 4 West Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.42 - $27.74/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $41.96 - $75.52 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday, Weekends (Saturday and Sunday) Scheduled Hours: Mixed Shift: 4 - Mixed Shift, 12 Hours (United States of America) Hours: 0 Cost Center: 10020 - 6226 Transfer Center This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The mission of the UMMMC Transfer Center is to coordinate safe, timely, and appropriate care by connecting providers and linking resources to the patient within and outside of UMMMC. The primary role of the Clinical Transfer Coordinator is to communicate with referring providers and connect them with the most appropriate receiving UMMHC provider based on patient's specific medical need. The Clinical Transfer Coordinator's role is to triage accurately and advocate for safe and timely care. The Clinical Transfer Coordinator strives to facilitate the following services: Centralized intake for all transfers, including bed placement recommendations Expedited transfer and more timely care for critically ill or injured patients Dependable triage services for the pediatric and adult patients in our community. Timely provider to provider consultative services and hand-offs to discuss patient care needs. Management of bedside emergency situations and prioritization of real-time care concerns Major Responsibilities: Utilize the nursing process to triage patients and advocate for safe, timely and appropriate care in the most appropriate setting. Uses critical thinking, strategic prioritizing, and critical thinking to coordinate the care of patients who have an acute change in their condition using telecommunication tools to bring clinical experts quickly to their bedside. Facilitate communications and activities between the patient care units, providers and other hospital departments as required. Anticipates potential problem situations and intervenes as appropriate. Collects data and provides virtual nursing care to achieve optimal outcomes and to influence practice patterns. Utilizes resources and performs at a level conducive to support the delivery of safe, timely, effective, efficient, equitable, and patient-centered care by acute and critical care teams. Position Qualifications: License/Certification/Education: Required: Bachelor's degree in Nursing. Applicants with an Associate's degree in Nursing who are currently enrolled in a Bachelor's degree program will be considered. Current Massachusetts Nursing licensure and registration. Experience/Skills: Required: Minimum of 3 years emergency department clinical experience. Thorough knowledge of the discipline of nursing and understands limits of RN scope of practice. Excellent verbal, written, and computer skills. Possess high-level skills in communication, decision-making, systems thinking, and computer literacy due to the remote nature of the practice environment. Demonstrate understanding of pathophysiology and rationale of special needs and common problems associated with physiological, psychosocial, safety, learning, rehabilitative, spiritual/cultural, and self-care issues for acutely and critically ill patients. Preferred: Previous experience in virtual/telephonic nursing and triage. Previous experience in Care Coordination/Case Management. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Holyoke Public Schools is a PreK-12 public school district serving nearly 5,100 students, of whom 80 percent are Latino/Latina, in 11 schools. We employ nearly 1,300 people who together educate and support a richly diverse community of learners. We are committed to recruiting and retaining top-quality educators who believe all children can and will learn and who strive daily to make school a joyful place of discovery, support, and belonging. Holyoke Public Schools' strategic plan, "Moving Forward Together," builds on the strengths of our past while serving as a call to action to accelerate student learning by thinking differently about how we teach, how we work together, and how we support students' well being. Our Equity Commitments are pledges we are making to address systemic equity challenges. * We intentionally build a community that is anti-racist, inclusive, and culturally responsive. * We ensure that students, families, and staff get the support they need to be successful. * We seek out and incorporate the voices of those impacted, with a commitment to include those who have been excluded in the past. * We promote access and inclusion for all students, staff, and families. * We respect, embrace, and honor the diversity of our students, families, staff, and community. * We reflect on our own behavior to minimize harm to others. * We create a culture of acceptance and empathy so that everyone feels valued and is able to contribute to our community's success. Please visit the Holyoke Public Schools website to learn more about us as well as some of our recent accomplishments. * Spanish: Las Escuelas Públicas de Holyoke son un distrito escolar público de prekínder a 12.° grado que acoge a casi 5100 estudiantes, de los cuales el 80 por ciento son latinos/latinas. Empleamos a casi 1300 personas que, juntas, educan y apoyan a una comunidad de estudiantes muy diversa. Estamos comprometidos a contratar y retener educadores de alta calidad que tengan la certeza de que todos los niños pueden y podrán aprender, y que también se esfuercen diariamente por hacer de la escuela un lugar alegre de descubrimiento, apoyo y pertenencia. El plan estratégico de las Escuelas Públicas de Holyoke , "Avanzando Juntos", toma en cuenta nuestras fortalezas anteriores y al mismo tiempo sirve como un llamado a la acción para acelerar el aprendizaje de los estudiantes a través de una perspectiva diferente sobre cómo enseñamos, cómo trabajamos juntos y cómo apoyamos el bienestar de los estudiantes. Nuestros compromisos de equidad son promesas que hacemos para abordar los desafíos de equidad sistémica. * Construimos intencionadamente una comunidad antirracista, inclusiva y culturalmente receptiva. * Nos aseguramos de que los estudiantes, las familias y el personal reciban el apoyo que necesitan para tener éxito. * Buscamos e incorporamos las voces de los afectados, con el compromiso de incluir a los que han sido excluidos en el pasado. * Promovemos el acceso y la inclusión de todos los estudiantes, el personal y las familias. * Respetamos, acogemos y honramos la diversidad de nuestros alumnos, familias, personal y comunidad. * Reflexionamos sobre nuestro propio comportamiento para minimizar el daño a los demás. * Creamos una cultura de aceptación y empatía para que todos se sientan valorados y puedan contribuir al éxito de nuestra comunidad. Por favor, visite el sitio web de las Escuelas Públicas de Holyoke en ********************* para obtener más información sobre nosotros y algunos de nuestros logros recientes. The Family Access & Engagement Coordinator will build school and district capacity to expand and deepen relationships with families, develop key community partnerships to enhance family-school relationships, as well as support parent, involvement, voice and leadership development. A key goal of this position will be to support parents in strengthening their efforts at home to support their child's learning and to support school staff in strengthening parent involvement and communications. The HPS turnaround plan requires the implementation of a cohesive district-wide strategy to rebuild trust and strengthen the relationship with HPS families, including increasing opportunities for parent voice and leadership. The Family Access & Engagement Coordinators will report to the Director of the Family, Student and Community Engagement Department. They will work in collaboration with school-based leaders (e.g. principals, teachers, culture and climate teams, etc.) and with other FAE team members (e.g. School Family Promoters, Attendance Officer). Each Family Access & Engagement Coordinator is expected to work with multiple locations - most likely two separate schools - in a flexible schedule, which will require adaptability, resourcefulness and excellent organizational, communication, and teamwork skills. As this position is a highly visible position serving the school community and interfacing with families and outside agencies, knowledge of general school office or professional office environment is required. This position requires an appreciation, consistent practice, and understanding of customer service, time management, positive inter-personal relationships, and multi-tasking in a service-oriented environment. Responsibilities * Identify and implement capacity-building strategies to support teachers, school leaders, and other school staff to expand or strengthen family engagement efforts and mechanisms to enhance parent voice, leadership and feedback * Support teachers and other school staff to understand family and community context and resource * Design, support, lead or coordinate periodic school-based and district-wide family activities (educational, fun nights, cultural celebrations, community outreach, etc.), in collaboration with school and district leaders and staff. Integrate HELI "On Track for Literacy" indicators in family activities whenever possible. * Support school communications with families (including translation and interpretation of parent communications, excluding IEPs) as well as family involvement in school activities * Conduct home visits, as required to support specific cases, and coordinate and support home visits by teachers and school leaders * Implement focused efforts to establish strong connections between schools and Pre-K and Kindergarten families * Manage and support parent volunteers to address school needs and initiatives and develop their leadership skills * Lead educational workshops and coaching for parents and volunteers on different subjects, particularly around early literacy, educational policy and regulations, special education, ELL, parent leadership, etc. * Assist designated groups of families in need of special support, through light case management, referrals and liaison work with community agencies, particularly for Pre-K and Kindergarten families * Work collaboratively with school PTOs * Assist in the implementation of the attendance policy and communicating with families regarding attendance and punctuality issues * Implement and strengthen a robust system for regular communications with families, particularly related to navigating the school system, district policies and procedures, events, and opportunities for parent involvement * Maintain updated HPS resource and information sites as part of the district-wide family resource information system * Participation as needed in Student Support Team, and Climate and Culture Team, or other instances that require family engagement or involvement at each school * Develop and manage key community partnerships that support family engagement * Support district-wide collaborations and initiatives to increase family engagement in early literacy (HELI), Pre-K expansion, among others * Collect, document and input all data and necessary information requested by school and district administration in an accurate and timely manner * Attend training and workshops deemed necessary to perform duties * Maintain confidentiality of student data and information * Demonstrate positive interpersonal relationships with students, staff, parents, and community members * Demonstrate punctuality, good attendance and work ethic for all duties assigned * Attend staff, school and district meetings as required * File, maintain and set up all in-school family engagement files * Organize the workspace area for efficiency, safety and appearance * Collect, document and analyze data related to family engagement * Other duties as assigned by the FSCE Director Skills, Abilities and Traits of Top Performers * Belief and commitment in HPS values * Solid commitment to support HPS families' lifelong learning, and strengthen their trust in and connection to the schools * Working knowledge of community conditions in Holyoke and the region and of the needs of the diverse families residing in Holyoke * Ability to mobilize community resources to support families * Strong interpersonal skills, with the ability to communicate well, persuade others, and work well with others as part of different teams (school staff, parents, community leaders) * Ability and willingness to learn a wide variety of tasks required in the promotion of school-family relationships and school office operations * Highly developed organizational and work planning skills * Ability to multi-task and flexibility to meet the varying needs of parents, school staff, students, community partners, and office visitors * Extraordinary attention to detail and follow through to meet deadlines and commitments * Commitment to accuracy, timeliness and attention to detail regarding reporting of attendance, punctuality and family engagement activities and services * Excellent computer skills and working knowledge of electronic communication, word processing and spreadsheets, and ability to navigate student database software, as well as, general office equipment operation such as phones, fax, copier, etc. * Ability and commitment to maintain confidentiality for students, parents and staff interactions * Ability to exercise judgment, decisiveness and creativity required in situations involving evaluation of information against measurable or verifiable criteria * Commitment to high performance standards and unwavering belief that all students can excel Requirements * Bachelor's degree strongly preferred, or 2 years of college-level coursework with 3 years of highly relevant experience or equivalent training in a school, early education or community agency setting which provides the required knowledge, skills and abilities to perform essential job functions. * Demonstrated working knowledge of community dynamics, resources, services, leaders and partners * Knowledge of community conditions in Holyoke and of the needs of the diverse families residing in Holyoke * Direct experience working with families, family programming and community outreach * Demonstrated dedication to family-school partnerships * Cultural competence in Puerto Rican/Latino communities * Warm and engaging personality, plus solid interpersonal skills and abilities to develop leadership skills in others * Excellent proactive oral and written communication skills * Abilities to work independently and be a self-initiator * Demonstrated ability to be flexible and to work and deliver results as part of multiple teams * Knowledge of word processing, spreadsheets, student database and other office software preferred. * Bilingual abilities (English/Spanish) preferred

About the Role The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage. Certain duties may vary based on office location and department structure. What You'll Be Doing Greets patients and visitors in a prompt, courteous, and helpful manner. Effectively handles the patient check-in/checkout process. Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position. Reviews patient's chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient. Performs scanning and sorting within EMR system Verifies and updates current insurance information with the Patient Collects Patient payments Performs all other duties as assigned. What We Expect from You High School Diploma Interact professionally and positively with all patients, colleagues, managers and executive team Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks. One year of experience working in a medical practice or in a health insurance organization Excellent verbal and written communication skills Prior use of EMR systems preferred Travel to other clinics as needed Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have thorough knowledge in computer information systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel Travel is primarily local during the business day. What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone's Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

The Patient Access Representative (PAR) is responsible for welcoming patients and visitors by greeting them in a friendly, prompt and helpful manner as well as assisting with new patients to our clinic. Essential Functions & Responsibilities: * Responsible to communicate with patients if there's going to be a wait because of unforeseen circumstances or if there are other items patient may need assistance with; suggest alternative solutions whenever possible. * Responsible for registering new patients in a cheerful, helpful manner. * Responsible for verifying all demographic and insurance information to ensure accurate and complete data entry. Responsible for verifying that correct PCP is entered into the patient's medical record. * Verification of each patient's individual insurance coverage utilizing multiple tools to include but not limited to electronic verification through our EHR as well as electronic verification through individual insurance websites within the appropriate timeframe. * Responsible for scheduling new patient appointments. * Responsible for updating new patient charts once they have completed a new patient packet. * Responsible for ensuring updated demographic forms are in patient charts, if not coordinating with the front desk staff to have patients fill out the necessary paperwork at their appointment. * Responsible for coordinating with the Financial Aid Assistant when a self-pay patient has been identified. * Responsible for registering new children in the School Based Health Clinic. * Responsible for scheduling new SBHC appointments. * Responsible for monitoring of patient wait times and patient flow in lobby; will round on all patients in waiting area every two hours. * Responsible for completing the day-to-day tasks of the front office in an appropriate and professional manner focusing on customer service and patient satisfaction. * Responsible for answering phone calls to determine appropriate routing of call to the appropriate medical team member. * Responsible for answering the telephone in a cheerful, polite manner to all incoming calls, documenting messages in the "telephone encounters" (TE) in the E.H.R. transferring calls when required to appropriate medical staff. * Perform other duties as assigned, including coverage for other Patient Access duties as needed. * May also rotate to other departments as needed. * Provides excellent customer service to all patients, staff and visitors of CHWC at all times. Additional General Requirements: Professional positive attitude, understanding of customer service principles, trustworthiness and excellent interpersonal skills. Job Qualifications/Requirements: Experience as a medical receptionist with multi-line phones and familiarity with insurance and electronic medical record (EMR) preferred. Other Requirements: 1. Ability to demonstrate excellent customer service 2. Ability to prioritize responsibilities. 3. Ability to multi-task efficiently and effectively. 4. Must be able to act calmly and effectively in a busy or stressful situation. 5. Ability to communicate effectively in person, by phone and in writing. Education: High school diploma or equivalent. Experience: Previous medical office experience preferred. Language Skills: Must speak, write and read English proficiently. Spanish preferred but not required.

The Patient Access Specialist - Director is a mid-level role, within the Patient Access team, and is responsible for supporting our client's reimbursement needs to facilitate patient access to their technologies and procedures. This position will support a variety of key economic stakeholders including client company representatives and their customers including physicians, billing and coding personnel, hospitals, and ambulatory surgical centers. This position will be accountable to serve as an expert resource in patient access services including, benefits verification, prior authorization, pre-service appeals and post service claims appeals. Key Responsibilities: Participation on weekly program calls as needed. Train and mentor new patient access specialists. Audit a select number of cases per program as directed by the Director/Manager, Patient Access. Manage a case load for an assigned program. Data entry and review of new patient cases into system database. Serve as a primary point of contact for providers and patients seeking insurance coverage assistance. Communicate with physician's office and their staff regularly. Maintain accurate and up-to-date records within the salesforce platform to ensure accurate reporting to clients. Complete full patient access process as outlined by program SOP including but not limited to: Analyze and interpret patient clinical data, clinical notes and files to determine medical necessity criteria is met specific to each payer policy Review multiple insurance policies to define medical necessity criteria to support medical device/procedure(s) Conduct case-related research (e.g., payer coverage policies, self-funded plans, state and federal regulations). Benefits verification Prior Authoriation/ Pre- service review submissions, pre and post service appeal submissions Ensure all documents developed to support an appeal are accurate, consistent, up to date, and in compliance with applicable Standard Operating Procedures, guidelines, and regulations. Maintain strong professionalism, ethics, and compliance with all applicable laws and policies Ensure compliance with all regulatory and company policies. KPI's: Established based on the program complexity and align with program success: Once KPIs are established they are measured daily, weekly and monthly Qualifications: College degree preferred but will substitute for applicable work experience Minimum of 4-5 years experience in a healthcare setting, preferably in authorization or billing. In-depth knowledge of insurance processes, medical terminology, and healthcare regulations. Preferred experience with supporting mental health treatment programs, specifically those related to Major Depressive Disorder (MDD) Knowledge of Medicaid, Medicare, and commercial payer requirements, including prior authorization and appeals processes. Strong problem-solving skills. Ability to remain patient, empathetic, and composed throughout long, time-intensive interactions with individuals experiencing mental health challenges Strong analytical, and problem-solving skills. Excellent communication and interpersonal skills.

Join Midstate Radiology Associates (MRA) as a Full Time, 1st Shift, Patient Representative at our Middletown Imaging Location. Position Schedule: Mon - Fri 8:30 AM - 5:00 PM (schedule is subject to change based on operational needs). Position may require covering shifts at near by office locations. Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $18.00 and $24.57 per hour. For complete listing of all open positions, visit ********************************************** Job Summary: The Patient Representative is the face of the imaging department. The Patient Rep provides a full range of varied, multi-skilled secretarial, clerical and administrative support to the specific imaging locations which requires creativity, independent and discretionary judgment, and complete confidentiality to ensure that the needs of the internal and external customers are met. Key Accountabilities: Greeting patients and help maintain a timely accurate patient flow through the system. Obtains, enters and verifies all patient demographic and insurance data necessary to complete a patient registration. Collects insurance co-pays as applicable. Completes order entry through interfaced systems based on diagnosis codes and calls physician offices for clarification of orders. Explains financial requirements to patients/responsible parties and instructs as to payment procedure when required. Obtains all necessary signatures and initiates required documents for scheduled procedures. Performs insurance verification processes. Schedules all Radiology exams obtaining and entering appropriate symptom and diagnosis information and has familiarity with exam preparations. Prepares all required paperwork for scheduled appointments to ensure efficient service on day of procedure(s). Interacts with other departments, carriers and physician offices for the purpose of acquiring accurate demographic and insurance information. Answers phones with appropriate greeting and transfers calls as needed to the appropriate people. Obtains and provides reports and images on CD to patients or physician's offices. Follows established policies and procedures set by administration including department cleanliness and disinfecting. Assists in the Hereditary Cancer Risk Assessment program. Performs other duties as assigned. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Qualifications Guidelines: Education Required: High school diploma or equivalent. Knowledge, Skills, & Abilities: At least one year of customer service experience in a medical setting preferred. Knowledge of medical terminology. Quality assurance and customer service principles and practices. Communicate effectively with patients, relatives, medical staff and co-workers. Capacity to relate to patients of all cultural and socio-economic backgrounds. Maintain the confidentiality of patient records. Ability to understand and follow specifications and instructions. Attention to detail is required for success. Basic keyboard skills with proficiency in use of personal computer. Physical Requirements: Remaining in a stationary position, often sitting for prolonged periods. Adjusting or moving objects up to 15 pounds in all directions. Repeating motions that may include the wrists, hands and/or fingers. Must be able to lift up to 20 pounds at times. Moving about to accomplish tasks or moving from one worksite to another. Must be able to access and navigate each department at the organization's facilities The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply: Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website: *************************

Day Kimball Health is hiring a Patient Access Representative for the Patient Accounts Department Shift: Day Shift, 40 Hours Why Choose Day Kimball Health? For nearly 130 years, Day Kimball Health has been the trusted healthcare provider for the Northeastern Connecticut community, offering accessible and compassionate care close to home. As a non-profit, integrated healthcare provider, we are committed to delivering high-quality services while maintaining a strong connection with our patients and their families. At Day Kimball, we are passionate about both our patients and our employees. We are growing our talented team every day and offer a supportive, collaborative environment where you can thrive and make a difference. Join us in our mission to elevate community-driven healthcare and be a part of an organization that values both personal and professional growth. Patient Access Representative Job Summary Under the direction of the Patient Access Manager, the Patient Access Representative is responsible for obtaining and verifying patient demographic information, insurance, and other information for various hospital records. Informs patient of hospital and regulatory policies in regards to patient care and collection practices. You will also discover a culture of teamwork, professionalism, and mutual respect, and-most importantly-a fulfilling career. Key Responsibilities * Responsible for front-end revenue cycle management by registration of patients for Emergency, Scheduled Outpatient and Inpatient procedures. * Requires extensive knowledge of all insurances and demographic information which drives the revenue cycle. * Responsible for switchboard operations including emergency operations procedures. * Greets patients, relatives or patient representatives as the communication liaison for patient services and access. * Responsible for current and new regulatory requirements for state, federal, and commercial payors. * Responsible for ABN and co-payment collection practices. Required Skills and Qualifications Education: * High school graduate or equivalent required. Experience: * 2 years Customer Service experience preferred. * Knowledge of Healthcare Insurance preferred * Knowledge of medical terminology preferred. * Excellent customer service skills required. * Computer literacy required. Benefits * 401K Plan with Eligible Employer Contribution * Sick Days * Pet Insurance Day Kimball Health is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke-free environment. Are you ready to apply your expertise at the largest employer in Northeastern Connecticut, known for its commitment to excellence in individualized care? Join our team as a Patient Access Representative in Patient Accounts and experience a culture of teamwork, professionalism, mutual respect, and, most importantly, a career that makes a difference!

Holyoke Medical Center is a proud 219-bed community hospital that has served the healthcare needs of the pioneer valley for over 125 years. We continue to grow and address the needs of our community through quality and patient-centered care. Our Patient Registration team is seeking an experienced individual to perform clerical duties for the admitting office and emergency registration area, including but not limited to registering patients, obtaining demographic data, and verifying insurance information. REQUIREMENTS: High School Graduate; must have a minimum of one year medical office experience with public contact and interaction, or equivalent educational training We offer a competitive salary & benefits package, including: * low cost health insurance with no deductibles when using HMC services * dental and vision insurance * free disability and life insurance * 403(b) plan * Up to $8000 in degree/tuition reimbursement * In-House Pharmacy * Relaxation Room and Fitness Center * Other voluntary benefits, such as LegalShield, Pet Insurance * free onsite parking

We are looking for an experienced Course Catalog Consultant to assist with the course catalog. This is a temporary opportunity to join University of Saint Joseph Registrar's Office for a remote, short-term contract.

Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary Shift: 40 HOURS, Day Shift The Patient Access Representative is responsible for performing various duties involved in admitting in-patients, out-patients, emergency patients, and clinic patients. This includes cashiering and pre-certification verification, acting as a custodian of patient valuables and safekeeping, maintaining petty cash fund, assisting in the resolution of admission, billing, or other problems related to the collection of an account balance, as well as maintaining Patient Access Services Department records and statistics. This position reports to the Patient Access Services Supervisor and operates within established organizational and departmental policies and procedures. Qualifications MINIMUM REQUIREMENTS: High school diploma or equivalent required One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting; patient access services experience preferred. Familiarity with and understanding of hospital admissions, patient account systems, and major health insurers and general coverage issues preferred Previous cashiering experience preferred Demonstrated typing proficiency, personal computer, and CRT experience required; Enterprise Scheduling System experience preferred Demonstrated interpersonal, oral and written communication skills required Additional Job Details (if applicable) ESSENTIAL JOB FUNCTIONS: Interview incoming patients, or their representative, to obtain all pertinent and financial information required for the proper preparation of all forms and records. Obtain required signatures on the financial agreements form. Perform admitting duties and register patients via hospital computer system. Enter daily orders/charges via the Order Entry System on each outpatient and inpatient as required. Receive orders from patient care units and respond accordingly. Assign patients to a room based on diagnosis, precautions, and type of accommodations available or requested. Escort or arrange to have patient transported to appropriate room. Transfer and discharge patients as requested by Nursing Service. Perform scheduling duties. Receive referral information from patients, physicians, and therapists. Schedule patients according to current systems and keep all systems and involved parties up-to-date throughout each day. Track cancellations and no-shows. Interact effectively with medical and nursing staff in the Emergency Department in order to gather correct, complete data necessary to ensure that clinical and fiscal responsibilities are facilitated for both the patient and the Hospital. Follow manual procedures when computer system is not functioning properly. Accept pre-admission orders from physicians either in writing or orally. Schedule pre-admission testing in accordance with Hospital regulations and guidelines. Schedule all elective admissions. Notify physician's office that an admission type may be inappropriate according to insurance guidelines. Alert the physician's office when prior approval is needed for a patient. Schedule necessary pre-admission appointments and patient assessments. Call patients at home to verify information prior to admission and call physician's office if a patient has not arrived for his/her pre-admission visit. Visit patient(s) or family on Hospital unit if necessary to complete data. Stay current with new admission regulations of the many public and private insurance companies which patients carry such as Medicare pre-admission approval guidelines, Master Health Plus prior approval, and others. Recognize and take action when a patient is scheduled inappropriately or does not follow necessary procedures so as not to leave the Hospital at a financial risk. Contact an insurance plan for authorization, if necessary, prior to admission. Determine which insurance plan is to be billed as primary or secondary. Explain over the phone and in person, hospital and insurance regulations relating to surgery, visiting hours, charges, pre-admission testing requirements, clinic appointment verification, and other related issues to patients as necessary. Listen to complaints and concerns of patients and the public, assisting to solve problems if possible and escalating to a supervisor when necessary. Transmit required information to appropriate departments. Use phone system to page physicians and technologists and park calls as needed. Utilize keyfile system for faxing reports to physician's offices online. Utilize optical imaging system to retrieve radiology reports. Provide patient information in accordance with regulations governing divulgence of information, such as providing ambulance personnel with necessary information. Distribute federal and state-mandated information to patients. Verify benefits on all designated patient types. When necessary, assist with pre-certifications with insurance carriers. Notify patients and/or appropriate medical personnel of outcome. Notify insurance carriers of admissions, observations, or other patient visits as required. Receive payments from patients or their representative. Assist patients with short form Free Care applications. Post and total all Hospital receipts in standard Cash Receipt Journals. Balance cash against receipts. Prepare bank deposits. Maintain petty cash. Act as a custodian of patients' valuables for safekeeping. Maintain confidentiality of all patients' records and data. Interface with medical records department as required based on department, hospital, and patient care needs. Maintain census statistics and index of assigned and vacant beds. Requisition office supplies and forms when necessary. When triage nurse is not on duty, prioritize the admitting needs of patients. Alert medical personnel of patients needing immediate attention. Provide coverage for extra shifts in the case of an unexpected absence of a staff member or for vacation coverage to provide coverage for patient care needs. Work a flexible schedule as needed and be able to work in other satellite facilities such as Amherst. Regular and reliable job attendance is an essential job function. Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, safety, compliance and environmental standards. Meet annual competency and retraining requirements. Attend meetings as required. Perform other functions/duties as requested. Remote Type Onsite Work Location 8 Atwood Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.42 - $27.74/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Join Midstate Radiology Associates (MRA) as a Full Time, 1st Shift, Patient Representative at our Middletown Imaging Location. Position Schedule: Mon - Fri 8:30 AM - 5:00 PM (schedule is subject to change based on operational needs). Position may require covering shifts at near by office locations. Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $18.00 and $24.57 per hour. For complete listing of all open positions, visit ********************************************** Job Summary: The Patient Representative is the face of the imaging department. The Patient Rep provides a full range of varied, multi-skilled secretarial, clerical and administrative support to the specific imaging locations which requires creativity, independent and discretionary judgment, and complete confidentiality to ensure that the needs of the internal and external customers are met. Key Accountabilities: Greeting patients and help maintain a timely accurate patient flow through the system. Obtains, enters and verifies all patient demographic and insurance data necessary to complete a patient registration. Collects insurance co-pays as applicable. Completes order entry through interfaced systems based on diagnosis codes and calls physician offices for clarification of orders. Explains financial requirements to patients/responsible parties and instructs as to payment procedure when required. Obtains all necessary signatures and initiates required documents for scheduled procedures. Performs insurance verification processes. Schedules all Radiology exams obtaining and entering appropriate symptom and diagnosis information and has familiarity with exam preparations. Prepares all required paperwork for scheduled appointments to ensure efficient service on day of procedure(s). Interacts with other departments, carriers and physician offices for the purpose of acquiring accurate demographic and insurance information. Answers phones with appropriate greeting and transfers calls as needed to the appropriate people. Obtains and provides reports and images on CD to patients or physician's offices. Follows established policies and procedures set by administration including department cleanliness and disinfecting. Assists in the Hereditary Cancer Risk Assessment program. Performs other duties as assigned. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Qualifications Guidelines: Education Required: High school diploma or equivalent. Knowledge, Skills, & Abilities: At least one year of customer service experience in a medical setting preferred. Knowledge of medical terminology. Quality assurance and customer service principles and practices. Communicate effectively with patients, relatives, medical staff and co-workers. Capacity to relate to patients of all cultural and socio-economic backgrounds. Maintain the confidentiality of patient records. Ability to understand and follow specifications and instructions. Attention to detail is required for success. Basic keyboard skills with proficiency in use of personal computer. Physical Requirements: Remaining in a stationary position, often sitting for prolonged periods. Adjusting or moving objects up to 15 pounds in all directions. Repeating motions that may include the wrists, hands and/or fingers. Must be able to lift up to 20 pounds at times. Moving about to accomplish tasks or moving from one worksite to another. Must be able to access and navigate each department at the organization's facilities The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply: Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website: *************************