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Patient service representative jobs in North Little Rock, AR - 229 jobs

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  • HSPD-12: Government Badging & Credentialing Specialist (Little Rock - REF1683R)

    Citizant 4.5company rating

    Patient service representative job in Little Rock, AR

    Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions. Job Description Salary Range: $32,700 - $38,700 (depending on experience). Duties and Responsibilities: Enrollment Process Management: Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets. Answering phone calls/email inquiries for all things related to PIV credentials and access control matters. Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation. Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy. Documentation and Data Collection: Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants. Ensure that all required documents and forms are properly completed and submitted according to established guidelines. Verification and Authentication: Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts. Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process. Data Security and Privacy: Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols. Maintain the security and integrity of collected data and prevent unauthorized access or disclosure. Communication: Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow. Provide excellent customer service to address questions and concerns related to the enrollment process. Escalation management, as it involves listening, understanding, and responding to customer needs and expectations. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Recordkeeping: Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered. Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files. Compliance and Training: Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment. Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills. Qualifications Required Competencies: Experience with Microsoft Excel for data management, coordination, and reporting. Ability to adapt to changing security procedures and requirements. Prior experience in a similar role, customer service, or administrative position may be advantageous. Attention to detail and strong organizational skills. Excellent interpersonal and communication skills. Ability to handle confidential information with discretion. Perform other job-related duties as assigned. Education: High School diploma, GED certification Physical Requirements: The role primarily involves sedentary work. There may be occasional instances of stair climbing. Periodic standing and/or walking for extended durations may be required. Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs. Requires typing for most of the day. Effective communication through frequent periods of talking and listening is essential. Clearance Requirement: US Citizenship required. Active Public Trust/MBI clearance or the ability to obtain one. Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
    $32.7k-38.7k yearly 2d ago
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  • Associate Customer Service Representative

    All Lines Technology 3.3company rating

    Patient service representative job in Little Rock, AR

    The Associate Customer Service Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization's service standards. Key Responsibilities: Handle customer inquiries and resolve issues promptly and professionally. Analyze customer service needs and communicate effectively with service and technical departments. Solve basic customer problems while ensuring a positive customer experience. Frequently report to the Customer Service Manager. Experience Level: Level II: 3-5 years of experience in customer service or a related field.
    $26k-33k yearly est. Auto-Apply 2d ago
  • Associate Customer Service Rep II

    Lancesoft 4.5company rating

    Patient service representative job in Alexander, AR

    Job Title: Sales Associate Customer Service Rep II Duration: 12+months Pay Range: $19.70/hr Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight. The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services. Solve simple customer problems and analyze customer service needs for communication to service and technical departments. Frequently reports to the Customer Service Manager. Responsibilities: May respond to e-mail inquiries. Customer service is the primary function but may include minimal selling or promotion of products or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Requires ability to navigate a computerized data entry system or other relevant applications. Handles customer service inquiries and problems via the telephone and records consistent problem areas Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires limited knowledge of the organization, products, and/or services. Education and Experience: Associates or Bachelor's Degree required. 3-5 years related experience in manufacturing setting Skills and Knowledge: Good comprehension of the English language, both written and verbal. Basic computer skills. Great intrapersonal skills Great communication skills
    $19.7 hourly 15d ago
  • Patient Services Coordinator I NICU

    University of Arkansas for Medical Sciences 4.8company rating

    Patient service representative job in Little Rock, AR

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 01/21/2026 Type of Position:Clinical Staff - Nursing Job Type:Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************. Department:ICE | WISL Neonatal ICU IP C Department's Website: Summary of Job Duties:The Patient Services Coordinator I will support clinic operations by coordinating patient services, managing medical records, and assisting clinical staff in an outpatient women's health setting. They act as a frontline ambassador-greeting patients, answering phones, scheduling appointments, and ensuring smooth communication across departments. This role requires strong computer skills and data entry accuracy, along with the ability to communicate effectively with staff, patients, and families. Qualifications: Minimum Qualifications (Essential for the job - the applicant must possess at the time of hire) : Education, general: High School, GED or formal educational equivalent Special knowledge, abilities and skills: Ability to follow oral instructions, read and write. Ability to communicate with staff, patient/families following Guest CARE guidelines Preferred Qualifications (Non-essential for the job -the applicant may possess at the time of hire) : Experience, amount (in years) and type: One or more year(s) of clerical experience At least 6-months' experience with computers and/or electronic records Licenses, certificates, or registration: Certification as a nursing assistant or military corpsman Additional Information: Responsibilities: Adheres to UAMS guest relation guidelines. Uses line of authority when communicating information/problems involving patients/staff; communicates accurate and complete information; listens and initiates feedback to ensure effective communication; communicates any frustration in appropriate time, place and manner; and practices discretion (i.e., confidentiality) in information shared with patients and peers. Respects patient's privacy and confidentiality; treats patients and visitors with care, compassion and dignity; promotes positive image of UAMS; assists other staff members in completing job assignments; is cooperative and pleasant to coworkers; and responds to coworkers' needs. Assumes responsibility for personal safety by using proper body mechanics, universal precautions and proper handling of hazardous materials; and responds in emergency situations. Provides input on safety issues. Intervenes in unsafe situations by taking action; and documents in PSN system. Notifies appropriate staff members of problems requiring prompt intervention; identifies and reports areas where cost effectiveness can be implemented within the department; and utilizes department supplies, equipment and services appropriately. Ensures continuing department performance assessment and process improvement; and creates work processes to enhance customer satisfaction and reduce waste. Communicates Constructively and Informatively: uses chain of command when communicating; communicates accurate, clear and complete information per standard; listens and initiates feedback to ensure effective communication; demonstrates good judgment in information shared with patients and peers; manages incoming and outgoing calls per Department and UAMS policies; uses care scripts as indicated; relays phone messages accurately and promptly; communicates effectively with the internal and external customers and with the public. Identifies Problems, Quality and Patient Issues: utilizes proper chain of command for problem solving; refers related patient care issues/problems to Registered Nurse (RN)/Clinical Services Manager (CSM) promptly. Acquires initial and ongoing Competencies needed for specific role; achieves competencies to manage new/modified procedures and equipment promptly; completes initial orientation and ongoing unit competencies per standards; maintains and incorporates into practice up-to-date knowledge regarding policies and procedures involved in job responsibilities. Manages Patient Information (Computerized or Paper): obtains needed information and corrects discrepancies in document; researches records to obtain information and compiles data for reports; establishes and updates document files; determines patient's discharge status and communicates to RN; Checks: Progress notes for signature, death note by MD and RN, MD discharge note, “Do Not Resuscitate (DNR)” order for attending MD and DNR; verifies patient information; determines the attending physician and the resident physician at discharge; arranges discharge patient records correctly; maintains medical records and bedside charts each shift; transcribes and initiates eChart order entry and faxes; utilizes EPF to view Advance directive and Consents. Provides Clerical Support in an Efficient, Effective Manner: copies documents with patients' consent as required; maintains unit patient and transport log; maintains unit kardex; contacts additional staff when requested; assists CSM or Charge Nurse by: making copies, obtaining CSM mail, distributing unit mail, checking/scheduling/maintaining communication book and memo board, and relaying messages; performs other duties as assigned promptly and accurately; orders unit: patient supplies as requested and per unit policies; obtains patient protocols, education material, patient appointments and MD call schedule as requested. Excels in Computer and Technical Skills: troubleshoots computers and clerical equipment effectively; acts as resource to team members for use of computer and clerical equipment. Demonstrates Awareness of Cost of Clinical Programs: Suggests to the CSM possible measures to achieve cost containment; utilizes supplies and equipment judiciously; maintains close inventory control to reduce costs; maintains accurate charge records. Follows the Plan of Care for Patients Using a Multidisciplinary Approach: communicates effectively with team members to facilitate patient care; verbalizes understanding of patients' plan of care. Assists with Maintaining Patient/Unit Organization: coordinates patient transport for diagnostic procedures, treatment and discharge; obtains patient equipment and supplies; obtains needed patient information for all team members; assists with maintaining clean and clutter-free environment. Assists RN and/or Patient Care Technician (PCT) with ADL/Personal Care; grooming/oral hygiene and comfort measures; patient activity (ambulation, up in chair, turn and position); assists with bathing/showering; changes bed linens; Nutrition: delivers snacks, menus and meals; assists with meals. Assists RN and PCT with Appropriate Monitoring Skills: V/S, I/O, weights, patient transport, patient turning, OOB; monitors safety precautions; functions as sitter when assigned, relieves sitters for breaks. Interacts with, and assists, the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders, as needed, with exceptional customer service. Other duties as assigned. Salary Information: commensurate with education and experience Required Documents to Apply: List of three Professional References (name, email, business title), Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact *********************** for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site ***************************************** Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity:Reaching, Repetitive Motion, Sitting, Standing, Walking Frequent Physical Activity:Feeling, Grasping, Hearing, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sharps, Sitting, Standing, Stooping, Talking, Walking Occasional Physical Activity:Balancing, Kneeling Benefits Eligible:Yes
    $36k-44k yearly est. Auto-Apply 13d ago
  • Patient Care Coordinator (Registered Nurse) RN

    Arkansas Hospice, Inc. 3.3company rating

    Patient service representative job in Hot Springs, AR

    Full-and Part-Time Employee Benefits Medical, Dental, and Vision Insurance Company paid life insurance policy up to $15,000 FSA and FSA Dependent care Supplemental Insurance such as Short-term disability, Long-Term disability, etc. 401(k) retirement plan with company match Paid time off (PTO) program to total up to 208 hours a year Tuition and certification reimbursement for qualified employees Employee Assistance Program (EAP). Free parking at all locations. Mileage reimbursement for company travel. Compensation Arkansas Hospice offers competitive wages and base our pay rates off each candidate's years of experience. The rates that are listed on the Indeed job site are not ours and are not accurate. POSITION SUMMARY The Patient Care Coordinator supervises assigned team members and coordinates their daily activities including coordination of interdisciplinary plan of care, assignment of patients/families to nursing staff, ensuring provision of appropriate interventions and support for the patient/family/caregiver by identifying their physical, psychological, social, economic and spiritual needs, and participating as an interdisciplinary team leader. QUALIFICATIONS Education: Graduation from an accredited school of nursing; Bachelor of Science in Nursing (BSN) preferred. Licensure: Licensed as a Registered Nurse (RN) in Arkansas Experience: Minimum of three years nursing experience in a hospital, home health agency, hospice, or related program. One-year supervisory experience preferred. Additional Requirements: Valid Arkansas driver's license, personal automobile, auto insurance required. May be required to work flexible hours. PRIMARY RESPONSIBILITIES Supervises assigned team members and coordinates their daily activities. Completes performance evaluations for all assigned staff members on a timely basis. Makes patient care assignments to appropriate team members, including RNs, LPNs, CNAs, Social Workers and Chaplains. Ensures Supervisory Aide Visits are made at least every 14 days by an RN. Maintains up to date census within assigned team in computer and distributes to all departments/employees with a need to know. Communicates with billing department as needed. Ensures IDG team member's caseload is covered during times of absence. May also serve as supervisor, when assigned, for an additional team in time of another coordinator's absence. Assists in the coordination, development and revision of the patient's Plan of Care as needed. Upon referral and request, obtains data on physical, psychological, social, and spiritual factors that may influence patient/family health status and needs. Promotes effective written and verbal communication with patients, families, Interdisciplinary Team members, and other health care providers. Initiates communication with attending physician and other community resources to report changes and coordinate optimal care and use of resources for assigned patients/families. Maintains up-to-date patient records so that problems, interventions, and goals are accurately and clearly stated and changes are reflected as they occur. Promotes education on hospice and hospice care for patients, families, other team members. Teaches families and caregivers appropriate techniques for providing patient care. Uses equipment and supplies effectively and efficiently. Orders supplies, medications, and equipment as needed. Facilitates interdisciplinary team meetings, case conferences and other care planning meetings. Maintains IDT records as assigned. Coordinates medical/nursing student's rotation through Arkansas Hospice, Inc . Serves as a point of contact for university instructors as assigned. Supervises CNAs/RNs/LPNs per state health and federal regulations and Arkansas Hospice policy. Participates actively in Quality Improvement Program. Ensures assigned team members are charting accurately and in accordance with Arkansas Hospice, Inc. policies and procedures. Serves on clinical committees as assigned or requested. Participates in community programs for the purpose of providing education and information about Arkansas Hospice, Inc. services to the community. Rotates clinical administrative on-call to coordinate 24-hour support to direct care on call staff. Communicates with Area Manager as needed to keep him/her informed of any questions/concerns in the office. Acts as RN in charge of office in absence of Area Manager as assigned. In this instance, reports directly to Program Director or VP of Clinical Services/Designee. Assists with new employee orientation. Coordinates orientation schedule with other team members and serves as a mentor to new staff. Implements a system of ongoing evaluation of staff and patient care. Ensures adequate staffing is maintained: Participates in the selection and assignment of staff. Conducts interviews for clinical staff positions as needed. Recommends hiring, retention, and termination of personnel to the Area Manager Maintains strict confidentiality at all times. 26. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 27. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 28. Adheres to all organizational and departmental policies and procedures. 29. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 30. Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate. 31. Performs other duties as assigned. OFF SITE LOCATIONS: Coordinates referrals and admissions Maintains referral log COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of palliative care with emphasis on symptom control associated with terminal illness and a working knowledge of oncology. 2. Knowledge of the holistic approach toward patient care and the nursing process as it applies to hospice patients and families. 3. Knowledge and acceptance of hospice philosophy and principles of care. 4. Skill in organizing and prioritizing workloads to meet deadlines. 5. Ability to recognize both positive and negative aspects of death and grief. 6. Ability to effectively supervise the work of assigned staff. 7. Ability to communicate effectively both orally and in writing. 8. Ability to communicate effectively with co-workers and other customers. 9. Ability to follow basic safety policies and procedures. 10. Ability to use good judgment and to maintain confidentiality of information. 11. Ability to work as a team player. 12. Ability to demonstrate tact, resourcefulness, patience and dedication. 13. Ability to accept direction and adhere to policies and procedures. 14. Ability to work in a fast-paced environment. This position is designated as a safety sensitive position because it requires the regular handling of confidential and/or proprietary Arkansas Hospice and patient information, performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine. Any lapse of attention could have a significant impact on Arkansas Hospice and/or its patients, and could result in injury, illness, or death. For the safety and health of yourself and others, you must be able to work in a constant state of alertness and concentrate for long periods of time while performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine #IND123
    $37k-70k yearly est. Auto-Apply 60d+ ago
  • Patient Care Coordinator Cardiac/Tele/Med Surg

    Conway Regional Medical Center 4.6company rating

    Patient service representative job in Conway, AR

    The Patient Care Coordinator is a Registered Nurse (RN) who manages a patient's healthcare and treatment needs and is responsible and accountable for the quality metrics for the Cardiac/Telemetry/Medical-Surgical Unit. This includes the coordination of personnel to meet patient and physician care needs, the implementation of safety and emergency measures, and facilitation of communication among the health care team, patients, and family members. The Patient Care Coordinator will assume responsibility for the care of medical-surgical adult and geriatric patients. The RN will utilize the nursing process in the provision of care and will practice within the scope of Nurse Practice Act of the State of Arkansas and the policies, procedures, and standards of the Health System. The Clinical Supervisor will demonstrate a commitment to The Patient Care Coordinator is a Registered Nurse (RN) who manages a patient's healthcare and treatment needs and is responsible and accountable for the quality metrics for the Cardiac/Telemetry/Medical-Surgical Unit. This includes the coordination of personnel to meet patient and physician care needs, the implementation of safety and emergency measures, and facilitation of communication among the health care team, patients, and family members. The Patient Care Coordinator will assume responsibility for the care of medical-surgical adult and geriatric patients. The RN will utilize the nursing process in the provision of care and will practice within the scope of Nurse Practice Act of the State of Arkansas and the policies, procedures, and standards of the Health System. The Clinical Supervisor will demonstrate a commitment to teamwork through effective collaboration efforts. SAFETY SENSITIVE POSITION This position is designated as a "Safety Sensitive Position" under Act 593 of the State of Arkansas. An employee who is under the influence of Marijuana constitutes a threat to patients/customers which Conway Regional is responsible for in providing and supporting the delivery of health care related services. teamwork through effective collaboration efforts. Qualifications * Registered Nurse with current, active Arkansas license * BSN preferred. * Certification preferred. * At least 2 years of medical surgical nursing, or middle management, experience preferred. * Proof of high school or equivalent or higher education * Basic keyboarding skills preferred.
    $24k-35k yearly est. Auto-Apply 59d ago
  • Patient Care Coordinator-Searcy, AR

    Sonova International

    Patient service representative job in Searcy, AR

    Sound Advice Hearing Doctors, part of AudioNova 3522 E. Race Ave. Searcy, AR 72143 Current pay: $15.00-18.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday, 8:30am-5:00pm What We Offer: Medical, Dental, Vision Coverage 401K with a Company Match FREE hearing aids to all employees and discounts for qualified family members PTO and Holiday Time No Nights or Weekends! Legal Shield and Identity Theft Protection 1 Floating Holiday per year Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: Greet patients with a positive and professional attitude Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic Collect patient intake forms and maintain patient files/notes Schedule/Confirm patient appointments Complete benefit checks and authorization for each patients' insurance Provide first level support to patients, answer questions, check patients in/out, and collect and process payments Process repairs under the direct supervision of a licensed Hearing Care Professional Prepare bank deposits and submit daily reports to finance General sales knowledge for accessories and any patient support Process patient orders, receive all orders and verify pick up, input information into system Clean and maintain equipment and instruments Submit equipment and facility requests General office duties, including cleaning Manage inventory, order/monitor stock, and submit supply orders as needed Assist with event planning and logistics for at least 1 community outreach event per month Education: High School Diploma or equivalent Associates degree, preferred Industry/Product Knowledge Required: Prior experience/knowledge with hearing aids is a plus Skills/Abilities: Professional verbal and written communication Strong relationship building skills with patients, physicians, clinical staff Experience with Microsoft Office and Outlook Knowledge of HIPAA regulations EMR/EHR experience a plus Work Experience: 2+ years in a health care environment is preferred Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC
    $15-18 hourly 60d+ ago
  • Front Desk Coordinator - Bryant, AR

    The Joint 4.4company rating

    Patient service representative job in Little Rock, AR

    Job Title: Wellness Coordinator - Full Time Pay Range: $15 - $18 per hour (depending on experience) + BONUS Potential PTO & Holiday Pay Lucrative bonus structure 4-5 days per week, including some Saturdays. Close to 40 hours per week. * About The Joint Chiropractic: At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care. We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States. With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all. Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care. The Opportunity: We are seeking enthusiastic, results-driven Wellness Coordinator to join our team at The Joint Chiropractic. In this part-time role, you will be the first point of contact for patients, delivering excellent customer service and playing an essential role in driving sales for our memberships and treatment packages. You'll actively promote and sell our wellness plans, helping new and existing patients continue their chiropractic care with us at the most affordable rates available. As a Wellness Coordinator, your role goes beyond managing patient intake and completing administrative tasks. You'll have the opportunity to use your sales skills to convert inquiries into long-term patients, all while educating them on the tremendous benefits of routine chiropractic care. Key Responsibilities: * Sales & Membership Conversion: Actively promote and sell The Joint Chiropractic's Wellness Plans and Visit Packages to new and existing patients, aligning them with the treatment plans recommended by our chiropractors. Use persuasive sales skills to educate and convert patients to our affordable membership options and treatment packages. Achieve individual sales goals by proactively engaging with patients and offering them personalized care options. * Customer Service & Patient Engagement: Greet patients with enthusiasm, ensuring they feel welcome and appreciated from the moment they arrive. Build rapport and establish lasting relationships with patients, making them feel at home at every visit. Share your personal chiropractic experience and success stories to educate patients on the long-term benefits of chiropractic care. * Clinic Operations & Organization: Maintain a clean and organized clinic, ensuring that inventory is stocked, and the workplace is ready for patients. Manage the patient flow through the clinic, ensuring a smooth and efficient experience for every visitor. Handle transactions using point of sale (POS) software, keeping patient accounts up-to-date and accurate. * Administrative Support: Assist patients in completing necessary paperwork and ensure all forms are processed correctly. Manage incoming calls, answering questions, and scheduling appointments as needed. Maintain patient records with attention to detail, ensuring confidentiality and accuracy. * Teamwork & Marketing: Participate in marketing and sales initiatives designed to attract new patients to the clinic. Collaborate with your team to achieve clinic sales goals, contribute to a positive work environment, and help grow the business. Qualifications: * Bilingual preferred. * Minimum 1 year of experience in a sales or customer-facing role, preferably in a high-paced retail or healthcare environment. * High school diploma or equivalent (Associate's degree or higher preferred). * Positive, upbeat attitude with a passion for helping others and driving sales. * Strong sales abilities, confident in presenting and closing memberships and service packages. * Willingness to learn, grow, and contribute to a high-performing sales culture. * Ability to work weekends and evenings as needed. * Proficient with office equipment (computer, scanner, fax, phone system) and Microsoft Office. * Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. * Ability to lift up to 50 pounds. * Previous office management or marketing experience a plus. Why Join Us? * Competitive pay with performance-based incentives. * Work in a positive, team-oriented environment focused on wellness and customer satisfaction. * Opportunities for career advancement and growth. * Be part of a nationwide movement to make chiropractic care accessible and affordable to all. If you're ready to take your sales skills to the next level while making a positive impact on patients' health, we'd love to hear from you!
    $15-18 hourly 30d ago
  • Patient Engagement Specialist

    Alsos Behavioral Management

    Patient service representative job in Morrilton, AR

    Schedules: 2nd shift M-Th and every other weekend 3pm-11:30pm 3rd shift F-M 11pm-7:30am Compensation: $16-$18 We're looking for someone who is excited to join our passionate, authentic, and courageous team. We're uncompromising in the pursuit of excellence: our core values are more than just words on a page - we live and breathe them. To work at our company is to make a promise to help our patients achieve their wildest dreams. Our company operates residential treatment programs for individuals with substance use disorder. We seek not merely to restore sobriety, but to transform our patients' lives. We believe treatment should be local, individualized, holistic, and relational. We're growing rapidly and looking for the right people to grow with us. Summary The Patient Engagement Specialist (PES) is the main staff point of contact for patients in early recovery, helping to create a safe, structured, and supportive treatment environment. The PES leads non-clinical group activities, monitors patient movement, resolves interpersonal conflicts, and supports daily operations. Ideal candidates are calm under pressure, value structure and consistency, and are deeply committed to supporting recovery. Responsibilities Serve as a primary point of daily support and accountability for patients in treatment Monitor patient movement and enforce program rules and safety standards Lead non-therapy enrichment activities including light fitness, guided meditation, and peer-led discussion groups Facilitate or supervise trips to off-campus 12-step meetings and community events Support and monitor communal areas, including the courtyard and meal rooms Mediate and de-escalate patient conflicts using calm, professional communication Assist with minor cleaning duties and promote a respectful, orderly facility environment Drive patients to meetings or events as needed (in the absence of a designated driver) Document observations and communicate with clinical or leadership staff as needed Model professionalism, accountability, and emotional composure at all times Participate in team meetings, training, and ongoing development Qualifications High School Diploma, GED, or equivalent experience Minimum 1 year of experience working with behavioral health or substance use populations strongly preferred Valid, unrestricted driver's license with a clean record (minimum 3 years preferred) Demonstrated ability to remain calm and professional in high-stress or crisis situations Ability to de-escalate interpersonal conflict and set consistent boundaries Physically able to intervene in emergency situations, including lifting or running if necessary Crisis intervention training strongly preferred Strong interpersonal skills with the ability to gain patient trust and foster respect Passion for recovery and commitment to a drug-free lifestyle Authorization to work in the United States required We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us.
    $16-18 hourly 12d ago
  • Dental Patient Care Coordinator

    Healthy Connections, Inc. 3.0company rating

    Patient service representative job in Hot Springs, AR

    About Healthy Connections Healthy Connections is a Federally-Qualified Health Center providing medical, dental, and behavioral health services to communities across Western and Central Arkansas for more than 25 years. Guided by our pillars of Community, Compassion, and Excellence, we focus on access, quality, and patient-centered care. Our dental teams play a critical role in ensuring patients receive timely, coordinated oral healthcare in a welcoming, professional environment. Position Overview Healthy Connections is seeking a Dental Patient Care Coordinator (PCC) to join the front office team at our Hot Springs Dental Clinic. This role is essential to daily dental operations, serving as the first and last point of contact for patients while supporting efficient clinic flow, accurate documentation, and a positive patient experience. The Dental Patient Care Coordinator is responsible for patient check-in and check-out, appointment scheduling, insurance verification, payment processing, and coordination with dental providers and staff. This is a fast-paced, patient-facing role that requires strong organizational skills, attention to detail, and the ability to manage multiple priorities throughout the day. Complete training is provided, and experience in dental or healthcare front-office settings is strongly preferred. Opportunities for growth are available for individuals who demonstrate reliability, initiative, and strong performance. Key Responsibilities Patient Relations * Serve as the primary point of contact for patients upon arrival and for walk-in traffic. * Ensure required documentation is complete and accurate for each visit. * Copy and maintain current insurance information in electronic and paper records. * Check patients out following visits, collect payments, and schedule follow-up appointments according to patient and provider preferences. * Maintain accurate check-out times and communicate patient readiness to providers. * Support a positive, professional patient experience at every interaction. Administrative & Front Office Support * Optimize schedule flow by checking in patients and entering demographic information promptly and accurately. * Verify insurance coverage, including Medicaid eligibility, prior to services being rendered. * Manage appointment scheduling, demographic verification, prescription refill assistance, and medical record requests as needed. * Handle cash, checks, and payment transactions and complete daily reconciliation reports. * Maintain adequate front office staffing during peak times to support patient volume and provider schedules. * Maintain inventory of front office supplies and ensure a clean, organized reception area. Team Support & Collaboration * Participate in meetings, trainings, and in-services provided by the Center. * Support Patient-Centered Medical Home (PCMH), Meaningful Use, and other organizational initiatives. * Collaborate with dental providers, hygienists, and support staff to maintain efficient clinic operations. * Develop positive working relationships with other departments and community partners. Qualifications * High school diploma or equivalent required. * Bilingual (Spanish) skills preferred but not required. * Working knowledge of Microsoft Office and electronic practice management systems. * Strong organizational, communication, and customer service skills. * Ability to prioritize tasks, manage time effectively, and problem-solve independently. * Ability to maintain confidentiality and professionalism at all times. * Ability to establish and maintain respectful working relationships with patients and staff. * Willingness to travel to other locations or meetings as needed. Work Schedule & Conditions * Full-time position; minimum of 40 hours per week. * Fast-paced dental clinic environment with frequent interruptions and patient interaction. * Requires standing, walking, bending, reaching, and lifting up to 50 pounds as needed. * OSHA high-risk position with required safety, infection control, and blood-borne pathogen training. Benefits * Competitive hourly pay. * Comprehensive benefits package including health, dental, and life insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Discounted medical and dental services for employees. Equal Opportunity and Civil Rights Statement Healthy Connections, Inc. is an Equal Opportunity Employer and Provider. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at ************************************************** or at any USDA office, or call ************** to request the form. You may also write a letter containing all required information and send it to: U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Ave., S.W., Washington, D.C. 20250-9410, Fax: ************** or email at ***********************. Ready to Apply? If you're interested in this position, fill out the form on this page to get started.
    $24k-31k yearly est. 20d ago
  • Billing Representative

    Pain Treatment Centers of America 4.4company rating

    Patient service representative job in Little Rock, AR

    Full-time Description AAIT is seeking a full-time Billing Representative who is detail-oriented and experienced Billing Representative with a strong background in medical billing, coding, and insurance processes. The ideal candidate will be skilled in medical terminology, procedure coding, cost estimation, and insurance appeals. This role requires accuracy, excellent communication skills, and the ability to work with both patients and payers to ensure timely and correct reimbursement. ESSENTIAL FUNCTIONS 1) Accurately process and submit medical claims to insurance companies, government payers, and other third-party organizations. 2) Perform medical coding using ICD-10, CPT, and HCPCS standards for a variety of procedures and diagnoses. 3) Generate and communicate cost estimates for procedures based on insurance coverage and contract agreements. 4) Review and verify accuracy of billing data prior to claim submission. 5) Research and resolve billing discrepancies or claim denials. 6) Prepare and submit insurance appeals, ensuring compliance with payer guidelines. 7) Communicate with patients regarding billing questions, payment responsibilities, and insurance coverage. 8) Maintain up-to-date knowledge of medical terminology, payer requirements, and compliance regulations (HIPAA, CMS, etc.). 9) Collaborate with clinical staff and providers to ensure accurate coding and documentation. 10) Track accounts receivable and follow up on outstanding claims to maximize revenue. Requirements CORE COMPETENCIES · Experience with Medicare/Medicaid billing and commercial insurance. · Knowledge of coding and appeals processes. · Ability to work independently and manage multiple tasks in a fast-paced environment. · Customer service experience in a healthcare setting. · Familiarity with medical terminology, payer reimbursement guidelines, and healthcare regulations. REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS The position requires a high school diploma, associate's degree in healthcare administration, Billing & Coding, or related field preferred. plus 2 years of relevant experience within medical billing, coding, and insurance follow-up. Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification strongly preferred. Strong knowledge of ICD-10, CPT, and HCPCS coding systems. Familiarity with medical terminology, payer reimbursement guidelines, and healthcare regulations. Familiarity with Epic, Meditech and/or PrognoCis EMR systems. Experience creating cost estimates for medical procedures. Skilled in preparing and submitting appeals for denied claims. Proficiency with medical billing software and electronic health record (EHR) systems. Strong attention to detail, problem-solving, and organizational skills. Excellent written and verbal communication skills.
    $26k-30k yearly est. 60d+ ago
  • Patient Care Coordinator (Registered Nurse) RN

    Arkansas Hospice, Inc. 3.3company rating

    Patient service representative job in Hot Springs, AR

    Job Description Full-and Part-Time Employee Benefits Medical, Dental, and Vision Insurance Company paid life insurance policy up to $15,000 FSA and FSA Dependent care Supplemental Insurance such as Short-term disability, Long-Term disability, etc. 401(k) retirement plan with company match Paid time off (PTO) program to total up to 208 hours a year Tuition and certification reimbursement for qualified employees Employee Assistance Program (EAP). Free parking at all locations. Mileage reimbursement for company travel. Compensation Arkansas Hospice offers competitive wages and base our pay rates off each candidate's years of experience. The rates that are listed on the Indeed job site are not ours and are not accurate. POSITION SUMMARY The Patient Care Coordinator supervises assigned team members and coordinates their daily activities including coordination of interdisciplinary plan of care, assignment of patients/families to nursing staff, ensuring provision of appropriate interventions and support for the patient/family/caregiver by identifying their physical, psychological, social, economic and spiritual needs, and participating as an interdisciplinary team leader. QUALIFICATIONS Education: Graduation from an accredited school of nursing; Bachelor of Science in Nursing (BSN) preferred. Licensure: Licensed as a Registered Nurse (RN) in Arkansas Experience: Minimum of three years nursing experience in a hospital, home health agency, hospice, or related program. One-year supervisory experience preferred. Additional Requirements: Valid Arkansas driver's license, personal automobile, auto insurance required. May be required to work flexible hours. PRIMARY RESPONSIBILITIES Supervises assigned team members and coordinates their daily activities. Completes performance evaluations for all assigned staff members on a timely basis. Makes patient care assignments to appropriate team members, including RNs, LPNs, CNAs, Social Workers and Chaplains. Ensures Supervisory Aide Visits are made at least every 14 days by an RN. Maintains up to date census within assigned team in computer and distributes to all departments/employees with a need to know. Communicates with billing department as needed. Ensures IDG team member's caseload is covered during times of absence. May also serve as supervisor, when assigned, for an additional team in time of another coordinator's absence. Assists in the coordination, development and revision of the patient's Plan of Care as needed. Upon referral and request, obtains data on physical, psychological, social, and spiritual factors that may influence patient/family health status and needs. Promotes effective written and verbal communication with patients, families, Interdisciplinary Team members, and other health care providers. Initiates communication with attending physician and other community resources to report changes and coordinate optimal care and use of resources for assigned patients/families. Maintains up-to-date patient records so that problems, interventions, and goals are accurately and clearly stated and changes are reflected as they occur. Promotes education on hospice and hospice care for patients, families, other team members. Teaches families and caregivers appropriate techniques for providing patient care. Uses equipment and supplies effectively and efficiently. Orders supplies, medications, and equipment as needed. Facilitates interdisciplinary team meetings, case conferences and other care planning meetings. Maintains IDT records as assigned. Coordinates medical/nursing student's rotation through Arkansas Hospice, Inc . Serves as a point of contact for university instructors as assigned. Supervises CNAs/RNs/LPNs per state health and federal regulations and Arkansas Hospice policy. Participates actively in Quality Improvement Program. Ensures assigned team members are charting accurately and in accordance with Arkansas Hospice, Inc. policies and procedures. Serves on clinical committees as assigned or requested. Participates in community programs for the purpose of providing education and information about Arkansas Hospice, Inc. services to the community. Rotates clinical administrative on-call to coordinate 24-hour support to direct care on call staff. Communicates with Area Manager as needed to keep him/her informed of any questions/concerns in the office. Acts as RN in charge of office in absence of Area Manager as assigned. In this instance, reports directly to Program Director or VP of Clinical Services/Designee. Assists with new employee orientation. Coordinates orientation schedule with other team members and serves as a mentor to new staff. Implements a system of ongoing evaluation of staff and patient care. Ensures adequate staffing is maintained: Participates in the selection and assignment of staff. Conducts interviews for clinical staff positions as needed. Recommends hiring, retention, and termination of personnel to the Area Manager Maintains strict confidentiality at all times. 26. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 27. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 28. Adheres to all organizational and departmental policies and procedures. 29. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 30. Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate. 31. Performs other duties as assigned. OFF SITE LOCATIONS: Coordinates referrals and admissions Maintains referral log COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of palliative care with emphasis on symptom control associated with terminal illness and a working knowledge of oncology. 2. Knowledge of the holistic approach toward patient care and the nursing process as it applies to hospice patients and families. 3. Knowledge and acceptance of hospice philosophy and principles of care. 4. Skill in organizing and prioritizing workloads to meet deadlines. 5. Ability to recognize both positive and negative aspects of death and grief. 6. Ability to effectively supervise the work of assigned staff. 7. Ability to communicate effectively both orally and in writing. 8. Ability to communicate effectively with co-workers and other customers. 9. Ability to follow basic safety policies and procedures. 10. Ability to use good judgment and to maintain confidentiality of information. 11. Ability to work as a team player. 12. Ability to demonstrate tact, resourcefulness, patience and dedication. 13. Ability to accept direction and adhere to policies and procedures. 14. Ability to work in a fast-paced environment. This position is designated as a safety sensitive position because it requires the regular handling of confidential and/or proprietary Arkansas Hospice and patient information, performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine. Any lapse of attention could have a significant impact on Arkansas Hospice and/or its patients, and could result in injury, illness, or death. For the safety and health of yourself and others, you must be able to work in a constant state of alertness and concentrate for long periods of time while performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine #IND123
    $37k-70k yearly est. 21d ago
  • Access Coordinator III - TOSH/Neuro

    University of Arkansas for Medical Sciences 4.8company rating

    Patient service representative job in Little Rock, AR

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 01/26/2026 Type of Position: Job Type:Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************. Department:ICE | CORE PA Float Department's Website: Summary of Job Duties:**This posting will be used to fill multiple positions at either TOSH (The Orthopaedic & Spine Hospital) or Neurosciences (Jackson T Stephens Spine & Neurosciences Institute)** The Access Coordinator III acts as a patient resource for all scheduling and billing questions and facilitates comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination, and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed. Qualifications:Minimum Qualifications: High School Diploma/GED Must be able to perform all duties of the Access Coordinator I and II level Basic proficiency with computers and data entry (MS Office preferred) Three (3) year of experience in registration, billing, or scheduling in a health-care environment Preferred Qualifications: Certified Health-care Access Associate (CHAA) Certification Experience with external radiology testing Knowledge with CPT codes and/or medical terminology Knowledge, Abilities, and Skills: Knowledge in basic medical terminology required General knowledge of office machines including printers and scanners Good communication skills Telephone etiquette skills Excellent customer service skills Additional Information: Salary Information: $33,966.40 Annual $16.33 Hourly Required Documents to Apply: List of three Professional References (name, email, business title), Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact *********************** for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site ***************************************** Please do not send to listed recruitment contact. Pre-employment Screening Requirements: This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Frequent Physical Activity: Occasional Physical Activity: Benefits Eligible:Yes
    $34k yearly Auto-Apply 25d ago
  • Patient Access Representative

    Conway Regional Medical Center 4.6company rating

    Patient service representative job in Conway, AR

    The Patient Access Representative is responsible for obtaining all pertinent information, such as demographic and insurance information, that is needed from the patient or representative of the patient upon admission. Qualifications * High School Diploma or equivalent. * Previous work experience as a Patient Access Representative or equivalent experience/training in date entry preferred * Two (2) years in a Healthcare setting, preferred. * Aggression management training within 90 days of hire Other education and experience may be substituted (if applicable) for the required minimum job qualifications with the approval of the Corporate Director of Human Resources.
    $25k-29k yearly est. Auto-Apply 35d ago
  • Front Desk Coordinator - Little Rock, AR

    The Joint 4.4company rating

    Patient service representative job in Little Rock, AR

    Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. Part time: Monday, Friday & Saturday * Must be willing to work Monday, Friday & most Saturdays * Holiday Pay Competitive Pay $16/hr - $18/hr with lucrative BONUSES What we are looking for in YOU and YOUR skillset! * Driven to climb the company ladder! * Possess a winning attitude! * Have a high school diploma or equivalent (GED). * Complete transactions using point of sale software and ensure all patient accounts are current and accurate * Have strong phone and computer skills. * Have at least one year of previous Sales Experience. * Participate in marketing/sales opportunities to help attract new patients into our clinics * Be able to prioritize and perform multiple tasks. * Educate Patients on wellness offerings and services * Share personal Chiropractic experience and stories * Work cohesively with others in a fun and fast-paced environment. * Have a strong customer service orientation and be able to communicate effectively with members and patients. * Manage the flow of patients through the clinic in an organized manner Essential Responsibilities * Providing excellent services to members and patients. * The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. * Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. * Answering phone calls. * Re-engaging inactive members. * Staying updated on membership options, packages and promotions. * Recognizing and supporting team goals and creating and maintaining positive relationships with team members. * Maintain the cleanliness of the clinic and organization of workspace * Confident in presenting and selling memberships and visit packages * Keeping management apprised of member concerns and following manager's policies, procedures and direction. * Willingness to learn and grow * Accepting constructive criticism in a positive manner and using it as a learning tool. * Office management or marketing experience a plus! * Able to stand and/or sit for long periods of time * Able to lift up to 50 pounds * Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times "Top 400+ Franchises" and Entrepreneur's "Franchise 500" lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit ***************** Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
    $16-18 hourly 30d ago
  • Patient Care Coordinator (PCC)

    Healthy Connections, Inc. 3.0company rating

    Patient service representative job in Hot Springs, AR

    Be the first smile our patients see. Do you thrive in a fast-paced, people-centered environment where every interaction matters? Are you naturally welcoming, organized, and motivated to make a difference in someone's day? Healthy Connections is seeking a Patient Care Coordinator who will serve as the face of our Hot Springs clinic and a vital part of our patients' experience from the moment they walk through the door. As a Patient Care Coordinator, you'll do more than manage appointments-you'll play a key role in creating a positive, supportive atmosphere for our patients and their families. You'll handle a wide range of administrative tasks, including greeting patients, answering phones, scheduling appointments, updating electronic health records, verifying insurance, and collecting payments. You'll work closely with a team of providers, nurses, and other coordinators to ensure each patient has a smooth and welcoming experience. Most days are fast paced with a steady flow of patients, making teamwork and communication essential. Comprehensive training will be provided to help you succeed in this role. Whether you're new to healthcare or bringing experience from another customer-facing role, you'll be supported every step of the way as you learn our systems and procedures. If you've worked in customer service, retail, or other fast-paced environments where communication, multitasking, and professionalism are key, you already have a strong foundation to thrive here. Key Qualities for Success: * You lead with empathy and kindness, especially in stressful situations. * You communicate clearly and professionally with patients of all backgrounds. * You can juggle multiple tasks without losing attention to detail. * You're solution-oriented and know how to create a calm environment even when it's busy. Qualifications: * High school diploma or equivalent. * Two years of experience in a medical office or similar customer-facing role. * Strong communication and organizational skills. * Familiarity with Microsoft Office and electronic medical records systems. * Ability to travel to multiple locations, as needed. * Preferred: Bilingual (English/Spanish). Equal Opportunity and Civil Rights Statement Healthy Connections, Inc. is an Equal Opportunity Employer and Provider. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at ************************************************** or at any USDA office, or call ************** to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Ave., S.W., Washington, D.C. 20250-9410, by fax ************** or email at ***********************. Growth Opportunities: Opportunities for growth within the organization are available for team members who demonstrate strong performance, reliability, and a commitment to our mission. While this is an entry-level role, it can serve as a starting point for those interested in building a career in healthcare administration. Benefits: * Competitive salary * Medical and dental insurance * 401(k) with company match * Paid vacation and sick leave * Four-day workweek * Additional employee wellness and support programs About Healthy Connections Healthy Connections is a Federally Qualified Health Center (FQHC) that has been providing quality medical, dental, and behavioral health services to the communities of Western and Central Arkansas for more than 25 years. Our mission is built on three core pillars: Community, Compassion, and Excellence. We serve patients of all ages, regardless of insurance status or ability to pay, and are committed to making healthcare accessible and comprehensive for everyone. Join Healthy Connections and become part of a team that's been caring for Arkansas communities with compassion, community, and excellence for more than 25 years. To apply, fill out the form on this page.
    $24k-31k yearly est. 6d ago
  • Billing Representative

    Pain Treatment Centers of America 4.4company rating

    Patient service representative job in Little Rock, AR

    Job DescriptionDescription: AAIT is seeking a full-time Billing Representative who is detail-oriented and experienced Billing Representative with a strong background in medical billing, coding, and insurance processes. The ideal candidate will be skilled in medical terminology, procedure coding, cost estimation, and insurance appeals. This role requires accuracy, excellent communication skills, and the ability to work with both patients and payers to ensure timely and correct reimbursement. ESSENTIAL FUNCTIONS 1) Accurately process and submit medical claims to insurance companies, government payers, and other third-party organizations. 2) Perform medical coding using ICD-10, CPT, and HCPCS standards for a variety of procedures and diagnoses. 3) Generate and communicate cost estimates for procedures based on insurance coverage and contract agreements. 4) Review and verify accuracy of billing data prior to claim submission. 5) Research and resolve billing discrepancies or claim denials. 6) Prepare and submit insurance appeals, ensuring compliance with payer guidelines. 7) Communicate with patients regarding billing questions, payment responsibilities, and insurance coverage. 8) Maintain up-to-date knowledge of medical terminology, payer requirements, and compliance regulations (HIPAA, CMS, etc.). 9) Collaborate with clinical staff and providers to ensure accurate coding and documentation. 10) Track accounts receivable and follow up on outstanding claims to maximize revenue. Requirements: CORE COMPETENCIES · Experience with Medicare/Medicaid billing and commercial insurance. · Knowledge of coding and appeals processes. · Ability to work independently and manage multiple tasks in a fast-paced environment. · Customer service experience in a healthcare setting. · Familiarity with medical terminology, payer reimbursement guidelines, and healthcare regulations. REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS The position requires a high school diploma, associate's degree in healthcare administration, Billing & Coding, or related field preferred. plus 2 years of relevant experience within medical billing, coding, and insurance follow-up. Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification strongly preferred. Strong knowledge of ICD-10, CPT, and HCPCS coding systems. Familiarity with medical terminology, payer reimbursement guidelines, and healthcare regulations. Familiarity with Epic, Meditech and/or PrognoCis EMR systems. Experience creating cost estimates for medical procedures. Skilled in preparing and submitting appeals for denied claims. Proficiency with medical billing software and electronic health record (EHR) systems. Strong attention to detail, problem-solving, and organizational skills. Excellent written and verbal communication skills.
    $26k-30k yearly est. 19d ago
  • Access Coordinator II - PRN

    University of Arkansas for Medical Sciences 4.8company rating

    Patient service representative job in Little Rock, AR

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 01/30/2026 Type of Position:Clinical Staff - Medical Ancillary Support Job Type:Temporary (Fixed Term) Work Shift:Day Shift (United States of America) Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************. Department:ICE | CORE PA WISL Access Clinics Department's Website: Summary of Job Duties:This position works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assists the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third- party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and performs other duties to support the patient care activities as needed. This is a PRN position. Maximum hours allowable = 1000. Qualifications: Minimum Qualifications: High School, GED or formal educational equivalent 2 years direct customer service or healthcare experience. Ability to follow oral instruction, read, and write. Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills. Preferred Qualifications: Knowledge in basic medical terminology preferred, medical terminology competent within 3 months of hire. Registration experience is preferred. Additional Information: Job Requirements: Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients. Collects co-pays, deductible, and/or payments for patient account. Conducts pre-registration as needed, inputs and/or updates accurate patient information. Conducts insurance verification and benefits explanation by running eligibility on patients. Requests outside records and gathers outside medical records from referrals and files patient charts as needed. Works and completes workqueue daily. Assists other teams as needed. Meets, greets, and assists the public, and answers telephones in a professional and friendly manner. Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. Consistently utilizes communication devices and keeps accurate records as required. Demonstrates effective service recovery skills. Attends required hours of training and/or in-services. Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs and assessments. Performs other duties as needed. Salary Information: $15.26/hr Required Documents to Apply: List of three Professional References (name, email, business title), Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact *********************** for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site ***************************************** Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity:Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking Frequent Physical Activity:Grasping, Reaching, Standing, Walking Occasional Physical Activity:Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping Benefits Eligible:No
    $15.3 hourly Auto-Apply 21d ago
  • Front Desk Coordinator - North Little Rock, AR

    The Joint 4.4company rating

    Patient service representative job in North Little Rock, AR

    Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. Part time - Monday, Friday & Saturday *Must be willing to work every Monday, Friday, and most Saturdays * Holiday Pat Pay: $16/hr - $18/hr with lucrative BONUSES What we are looking for in YOU and YOUR skillset! * Driven to climb the company ladder! * Possess a winning attitude! * Have a high school diploma or equivalent (GED). * Complete transactions using point of sale software and ensure all patient accounts are current and accurate * Have strong phone and computer skills. * Have at least one year of previous Sales Experience. * Participate in marketing/sales opportunities to help attract new patients into our clinics * Be able to prioritize and perform multiple tasks. * Educate Patients on wellness offerings and services * Share personal Chiropractic experience and stories * Work cohesively with others in a fun and fast-paced environment. * Have a strong customer service orientation and be able to communicate effectively with members and patients. * Manage the flow of patients through the clinic in an organized manner Essential Responsibilities * Providing excellent services to members and patients. * The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. * Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. * Answering phone calls. * Re-engaging inactive members. * Staying updated on membership options, packages and promotions. * Recognizing and supporting team goals and creating and maintaining positive relationships with team members. * Maintain the cleanliness of the clinic and organization of workspace * Confident in presenting and selling memberships and visit packages * Keeping management apprised of member concerns and following manager's policies, procedures and direction. * Willingness to learn and grow * Accepting constructive criticism in a positive manner and using it as a learning tool. * Office management or marketing experience a plus! * Able to stand and/or sit for long periods of time * Able to lift up to 50 pounds * Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times "Top 400+ Franchises" and Entrepreneur's "Franchise 500" lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit ***************** Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
    $16 hourly 30d ago
  • PATIENT CARE COORDINATOR

    Healthy Connections 3.0company rating

    Patient service representative job in Hot Springs, AR

    Job DescriptionWho We're Looking For Healthy Connections Community Health Network is seeking a compassionate and detail-oriented Patient Care Coordinator to join our Hot Springs Team. The Role As a Patient Care Coordinator, you'll be an integral part of our medical office crew. Your responsibilities will involve handling crucial clerical tasks that ensure patients are prepared for their visits, payment arrangements are in place, and reappointments are scheduled when needed. From answering calls and making appointments to managing electronic charts, gathering accurate payment info, faxing, scanning, and handling fees during appointments - you'll keep things running smoothly. Qualifications for This Position High school education Two years of experience in a medical office Preferred/not required bilingual (Spanish) skills Familiarity with Microsoft Office and network systems Strong verbal communication skills Excellent organizational and customer service skills Ability to travel to various locations and meetings Problem-solving and prioritization skills Time management expertise for handling co-equal support staff responsibilities Employee Benefits Competitive salary Medical, dental, and vision insurance 401k retirement savings account PTO Four-day workweek (no nights or weekends) and more About Us Healthy Connections, a dynamic Mena-based Community Health Network, extends its reach across southwest and central Arkansas. Since its inception in 1998, we've been devoted to providing essential health, dental, behavioral health, and social services to diverse families. Our spectrum of services includes primary care, specialty services like cardiology and podiatry, My Kids Pediatric Clinic, Evolve Behavioral Health Services and Medication Management, Health For Life Clinic, Healthy Families Arkansas in Polk and Garland counties, and much more. Get to know us better at **************************** Come aboard and make a difference with Healthy Connections! Four (4) 10-hour days 40
    $24k-31k yearly est. 5d ago

Learn more about patient service representative jobs

How much does a patient service representative earn in North Little Rock, AR?

The average patient service representative in North Little Rock, AR earns between $26,000 and $38,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.

Average patient service representative salary in North Little Rock, AR

$32,000

What are the biggest employers of Patient Service Representatives in North Little Rock, AR?

The biggest employers of Patient Service Representatives in North Little Rock, AR are:
  1. University of Arkansas System
  2. RelateCare
  3. Health Advocates
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