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The differences between personal service managers and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a personal service manager, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, a personal service manager has an average salary of $79,922, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a personal service manager include patient care, customer service and product knowledge. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Personal Service Manager | Customer Service Representative Manager | |
| Yearly salary | $79,922 | $32,048 |
| Hourly rate | $38.42 | $15.41 |
| Growth rate | 6% | -4% |
| Number of jobs | 46,318 | 147,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 37% |
| Average age | 44 | 40 |
| Years of experience | 4 | 12 |
Personal service managers must have skills in communication, listening, problem-solving, tact, diplomacy, confidence, and patience. They oversee services, ensure that business needs are being met, supervise associates in customer service, and provide customer assistance. This career pays anywhere from $32K to $140K per year, and it requires a bachelor's, associate's, or even master's degree in business administration,
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Personal service managers and customer service representative managers have different pay scales, as shown below.
| Personal Service Manager | Customer Service Representative Manager | |
| Average salary | $79,922 | $32,048 |
| Salary range | Between $52,000 And $121,000 | Between $25,000 And $41,000 |
| Highest paying City | San Francisco, CA | San Jose, CA |
| Highest paying state | California | California |
| Best paying company | HSBC Bank | First Book |
| Best paying industry | - | Finance |
There are a few differences between a personal service manager and a customer service representative manager in terms of educational background:
| Personal Service Manager | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | University of Southern California | - |
Here are the differences between personal service managers' and customer service representative managers' demographics:
| Personal Service Manager | Customer Service Representative Manager | |
| Average age | 44 | 40 |
| Gender ratio | Male, 38.3% Female, 61.7% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 12.2% Unknown, 4.6% Hispanic or Latino, 15.9% Asian, 5.1% White, 60.9% American Indian and Alaska Native, 1.2% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |