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The differences between personal service managers and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a personal service manager, becoming a customer service supervisor takes usually requires 4-6 years. Additionally, a personal service manager has an average salary of $79,922, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a personal service manager include patient care, customer service and product knowledge. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Personal Service Manager | Customer Service Supervisor | |
| Yearly salary | $79,922 | $38,792 |
| Hourly rate | $38.42 | $18.65 |
| Growth rate | 6% | -4% |
| Number of jobs | 46,318 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 44% |
| Average age | 44 | 47 |
| Years of experience | 4 | 6 |
Personal service managers must have skills in communication, listening, problem-solving, tact, diplomacy, confidence, and patience. They oversee services, ensure that business needs are being met, supervise associates in customer service, and provide customer assistance. This career pays anywhere from $32K to $140K per year, and it requires a bachelor's, associate's, or even master's degree in business administration,
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Personal service managers and customer service supervisors have different pay scales, as shown below.
| Personal Service Manager | Customer Service Supervisor | |
| Average salary | $79,922 | $38,792 |
| Salary range | Between $52,000 And $121,000 | Between $27,000 And $53,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | Maryland |
| Best paying company | HSBC Bank | Schneider Electric Industrial Services |
| Best paying industry | - | Finance |
There are a few differences between a personal service manager and a customer service supervisor in terms of educational background:
| Personal Service Manager | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | University of Southern California | California State University - Bakersfield |
Here are the differences between personal service managers' and customer service supervisors' demographics:
| Personal Service Manager | Customer Service Supervisor | |
| Average age | 44 | 47 |
| Gender ratio | Male, 38.3% Female, 61.7% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 12.2% Unknown, 4.6% Hispanic or Latino, 15.9% Asian, 5.1% White, 60.9% American Indian and Alaska Native, 1.2% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |