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Reservation clerk vs passenger service agent

The differences between reservation clerks and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a passenger service agent has an average salary of $29,675, which is higher than the $27,143 average annual salary of a reservation clerk.

The top three skills for a reservation clerk include reservations, customer service and reservation system. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Reservation clerk vs passenger service agent overview

Reservation ClerkPassenger Service Agent
Yearly salary$27,143$29,675
Hourly rate$13.05$14.27
Growth rate--
Number of jobs69,21834,592
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 38%
Average age4545
Years of experience--

Reservation clerk vs passenger service agent salary

Reservation clerks and passenger service agents have different pay scales, as shown below.

Reservation ClerkPassenger Service Agent
Average salary$27,143$29,675
Salary rangeBetween $20,000 And $35,000Between $23,000 And $37,000
Highest paying City-San Francisco, CA
Highest paying state-Minnesota
Best paying company-dnata
Best paying industry-Transportation

Differences between reservation clerk and passenger service agent education

There are a few differences between a reservation clerk and a passenger service agent in terms of educational background:

Reservation ClerkPassenger Service Agent
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common college--

Reservation clerk vs passenger service agent demographics

Here are the differences between reservation clerks' and passenger service agents' demographics:

Reservation ClerkPassenger Service Agent
Average age4545
Gender ratioMale, 18.6% Female, 81.4%Male, 40.5% Female, 59.5%
Race ratioBlack or African American, 8.0% Unknown, 6.0% Hispanic or Latino, 22.2% Asian, 7.4% White, 55.3% American Indian and Alaska Native, 1.2%Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage12%12%

Differences between reservation clerk and passenger service agent duties and responsibilities

Reservation clerk example responsibilities.

  • Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
  • Accommodate individual/group/ VIP's booking as per the arrival list and departure.
  • Schedule all meeting event space and conference room usages for VIP and groups.
  • Maintain computerized inventories of available passenger suites and provide information regarding reservations and available suites.
  • Establish reservations by obtaining and entering guest information in reservations system; obtaining proof of payment information.
  • Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
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Passenger service agent example responsibilities.

  • Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
  • Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
  • Operate tugs, belt loaders, jet bridge and carts.
  • Operate tugs, belt loaders, power units, and fuel trucks.
  • Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
  • Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.
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Reservation clerk vs passenger service agent skills

Common reservation clerk skills
  • Reservations, 52%
  • Customer Service, 5%
  • Reservation System, 4%
  • Front Desk, 3%
  • Sales Techniques, 3%
  • Data Entry, 3%
Common passenger service agent skills
  • Reservations, 55%
  • Reservation System, 11%
  • Passenger Service, 8%
  • English Language, 4%
  • Ticket Counter, 4%
  • Customer Service, 3%

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