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Security dispatcher vs public safety dispatcher

The differences between security dispatchers and public safety dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a public safety dispatcher has an average salary of $35,063, which is higher than the $33,347 average annual salary of a security dispatcher.

The top three skills for a security dispatcher include customer service, patients and patrol. The most important skills for a public safety dispatcher are computer aided dispatch, customer service, and CAD.

Security dispatcher vs public safety dispatcher overview

Security DispatcherPublic Safety Dispatcher
Yearly salary$33,347$35,063
Hourly rate$16.03$16.86
Growth rate3%4%
Number of jobs82,34925,700
Job satisfaction--
Most common degreeHigh School Diploma, 33%Bachelor's Degree, 40%
Average age4339
Years of experience2-

What does a security dispatcher do?

Security Dispatcher are responsible for maintaining records, monitoring staff and equipment location, handling communications with various areas, and information personnel about traffic issues. They must be excellent in communication, decision making, listening, ability to multitask, speech clarity, accuracy, time management, and computer operation. These are the skills that a security dispatcher must have in order to accomplish their responsibilities.

What does a public safety dispatcher do?

A public safety dispatcher is primarily responsible for handling emergency or non-emergency calls from the public. They are in charge of identifying the caller's needs calmly and proactively, dispatching law enforcement officers or emergency responders at the scene in a timely and efficient manner. They must operate communications equipment, manage schedules, and quickly adapt to any situation as the calls can be unpredictable and critical. Furthermore, as a public safety dispatcher, it is essential to maintain records of all calls and interactions, adhering to the organization's policies and regulations at all times.

Security dispatcher vs public safety dispatcher salary

Security dispatchers and public safety dispatchers have different pay scales, as shown below.

Security DispatcherPublic Safety Dispatcher
Average salary$33,347$35,063
Salary rangeBetween $26,000 And $41,000Between $26,000 And $46,000
Highest paying CityBellevue, WABerkeley, CA
Highest paying stateAlaskaPennsylvania
Best paying companyBrigham and Women's HospitalCity of San Jos
Best paying industryHospitalityGovernment

Differences between security dispatcher and public safety dispatcher education

There are a few differences between a security dispatcher and a public safety dispatcher in terms of educational background:

Security DispatcherPublic Safety Dispatcher
Most common degreeHigh School Diploma, 33%Bachelor's Degree, 40%
Most common majorCriminal JusticeCriminal Justice
Most common college--

Security dispatcher vs public safety dispatcher demographics

Here are the differences between security dispatchers' and public safety dispatchers' demographics:

Security DispatcherPublic Safety Dispatcher
Average age4339
Gender ratioMale, 43.0% Female, 57.0%Male, 37.6% Female, 62.4%
Race ratioBlack or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage7%17%

Differences between security dispatcher and public safety dispatcher duties and responsibilities

Security dispatcher example responsibilities.

  • Manage customer service satisfaction by providing update eta and location of drivers.
  • Train to use CPR and AEDs.
  • Train in the use of TDD for communicating with the hearing impair community.
  • Operate computers, fax machines, copiers, printers, TDD systems etc.
  • Receive and transmit all complaints, via radio or telephone, and log according to FCC standards.
  • Determine the nature of the emergency then dispatch the appropriate police, fire or ems agency to assist the caller.
  • Show more

Public safety dispatcher example responsibilities.

  • Manage the response and allocation of police, fire, ems personnel when call for service.
  • Provide a and CPR instructions.
  • Conduct layperson CPR instruction to local communities.
  • Train entry dispatchers on Fire/EMS call taking and dispatching.
  • Provide determinant dispatch codes base on EMD and EFD standards.
  • Job duties are the answering, processing and dispatching of police, fire and ems services.
  • Show more

Security dispatcher vs public safety dispatcher skills

Common security dispatcher skills
  • Customer Service, 15%
  • Patients, 8%
  • Patrol, 8%
  • Computer Aided Dispatch, 7%
  • Emergency Situations, 5%
  • CCTV, 5%
Common public safety dispatcher skills
  • Computer Aided Dispatch, 15%
  • Customer Service, 6%
  • CAD, 6%
  • Patrol, 5%
  • Dispatch System, 4%
  • NCIC, 3%

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