How to hire a senior application support analyst

How to hire a senior application support analyst, step by step

Here's a step-by-step senior application support analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior application support analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior application support analyst
• Step 8: Go through the hiring process checklist

What does a senior application support analyst do?

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1. Identify your hiring needs

   Before you start hiring a senior application support analyst, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect senior application support analyst also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of senior application support analyst salaries for various roles:

   Type of Senior Application Support Analyst	Description	Hourly rate
   Senior Application Support Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$39-62
   Analyst Lead	The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials... Show more	$35-58
   Support Lead	A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members... Show more	$30-56

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Application Support
   • Java
   • ITIL
   • Application Development
   • Linux
   • SLA
   • Technical Support
   • External Vendors
   • SharePoint
   • Unix
   • Salesforce
   • ETL
   • Application Issues
   • UI

   Check all skills

   Responsibilities:

   • Contribute to the engineering efforts to automate processes, monitor systems and improve software management on both Microsoft and Unix platforms.
   • Manage SharePoint site implementation and migration activities.
   • Manage daily schedule and expedite changes to mainframe production system, supporting several systems and development clients.
   • Work on UNIX and Linux platforms, using shell scripts, Informatica PowerCenter job scheduler and Autosys.
   • Verify auditing data before updating to production environment, while maintaining SLA agreement.
   • Perform periodic review of SLA's, OLA's.

   More senior application support analyst duties

3. Make a budget

   Including a salary range in the senior application support analyst job description is a good way to get more applicants. A senior application support analyst salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a senior application support analyst in Colorado may be lower than in California, and an entry-level engineer typically earns less than a senior-level senior application support analyst. Additionally, a senior application support analyst with lots of experience in the field may command a higher salary as a result.

   Average senior application support analyst salary

   $103,660yearly

   $49.84 hourly rate

   ---

   Entry-level senior application support analyst salary

   $82,000 yearly salary

   Updated January 21, 2026

   Average senior application support analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$128,760	$62
   2	Nevada	$120,076	$58
   3	Washington	$119,729	$58
   4	New York	$113,966	$55
   5	Maryland	$111,084	$53
   6	New Jersey	$107,657	$52
   7	Texas	$100,003	$48
   8	Kansas	$99,045	$48
   9	Connecticut	$98,319	$47
   10	Pennsylvania	$98,194	$47
   11	Massachusetts	$97,610	$47
   12	North Carolina	$97,169	$47
   13	Virginia	$96,156	$46
   14	Georgia	$92,934	$45
   15	Michigan	$92,396	$44
   16	Tennessee	$92,034	$44
   17	Ohio	$92,011	$44
   18	Illinois	$88,433	$43
   19	Colorado	$85,081	$41
   20	Florida	$84,532	$41

   Average senior application support analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	BNY Mellon	$116,433	$55.98	20
   2	Citi	$116,217	$55.87	81
   3	Pacific Gas and Electric	$115,884	$55.71
   4	Barclays	$110,900	$53.32	3
   5	Autodesk	$110,361	$53.06	21
   6	Saks	$110,231	$53.00	1
   7	S&G	$109,409	$52.60
   8	Belk	$109,336	$52.57	9
   9	JPMorgan Chase & Co.	$108,508	$52.17	121
   10	Open Systems Technologies	$108,081	$51.96
   11	East West Bank	$107,687	$51.77	13
   12	Florida Power and Light	$107,468	$51.67	12
   13	T-Mobile	$107,223	$51.55	2
   14	Greif	$107,124	$51.50
   15	ICONMA	$106,692	$51.29	5
   16	Tesla	$106,556	$51.23	1
   17	Elavon	$106,330	$51.12
   18	Link Technologies	$105,755	$50.84	5
   19	York County School of Technology Practical Nursing	$104,879	$50.42
   20	Something Digital	$104,618	$50.30

4. Writing a senior application support analyst job description

   A senior application support analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a senior application support analyst job description:

   Senior application support analyst job description example

   * Senior Application Support
   * Application Support Technology Lead Analyst is a developing professional role. Deals with Providing the Observability and Monitoring related support to various teams.
   * This position will play a key role focusing on the Infrastructure, system, and application monitoring through existing and industry standard monitoring tools.
   * This position will also focus to analyze the client monitoring requirements coming up with viable automation monitoring solutions.
   * Handling most problems independently and has some latitude to solve complex problems.
   * Integrates in-depth specialty area knowledge with a solid understanding of Monitoring industry standards and practices.
   
   Responsibilities:
   
   * Acts as Observability and Monitoring SME to senior stakeholders and/or other team members.
   * Intelligent Monitoring - SME for All Monitoring tools selected for Application/Infrastructure/Log monitoring, including predictive analytics.
   * Collaborate with all the stakeholders driving incident prevention activities through Self Healing, expansion/tuning of monitoring and continued development of routine health checks and knowledge objects.
   * Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction or job family.
   * Applies analytical thinking and knowledge of Monitoring tools and methodologies breaking down information in a systematic and communicable manner.
   * Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
   * Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results.
   * Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
   * Considers implications of the monitoring technology to the current environment.
   
   Qualifications:
   
   * 7 plus years' Software development experience
   * 6 plus years experience with End to End Monitoring and Observability concepts (APM or Synthetic), apps support procedures and other technical areas.
   * 6 plus years experience using AppDynamics, Microfocus BSM
   * 3 plus years experience in Java/J2EE tech stack. Basic knowledge of Springboot, kafka, REST APIs, UI frameworks
   * 3 plus years experience in Database , Oracle , SQL
   * 3 plus years experience in Unix/Linux, Scripting
   * Basic Knowledge of App -Webserver, Tomcat , Apache , IHS etc. advanced would be plus
   * Basic Knowledge of Log Monitoring , Splunk , ELK advanced would be plus
   * Excellent customer service, written or verbal communication and interpersonal skills
   
   Education:
   
   * Bachelor's or University degree or equivalent experience. Masters Degree Preferred
   * AppDynamics related certification is a plus.
   
   Note:
   
   * Tampa only
   * 6 plus months CTH

   Copy this example

   

5. Post your job

   To find senior application support analysts for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any senior application support analysts they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level senior application support analysts with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your senior application support analyst job on Zippia to find and recruit senior application support analyst candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with senior application support analyst candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   If your interviews with senior application support analyst applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior application support analyst

   Once you've found the senior application support analyst candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new senior application support analyst. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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