How to hire a senior client services analyst

How to hire a senior client services analyst, step by step

Here's a step-by-step senior client services analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior client services analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior client services analyst
• Step 8: Go through the hiring process checklist

What does a senior client services analyst do?

Post a senior client services analyst job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you post your senior client services analyst job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a senior client services analyst for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a senior client services analyst to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a senior client services analyst that fits the bill.

   This list shows salaries for various types of senior client services analysts.

   Type of Senior Client Services Analyst	Description	Hourly rate
   Senior Client Services Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$27-58
   Trainee	Trainees' general responsibility is to familiarize themselves with the best practices and processes of their chosen careers. Some of the trainee's duties include shadowing with a tenured employee to understand various tasks, taking practical examinations to test knowledge extent, maintaining the eagerness to learn and a positive working attitude, assisting with customer inquiries, escalating concerns, and maintaining record progress... Show more	$12-26
   Information Technology Technician	An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues... Show more	$13-39

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Client Service
   • Process Improvement
   • Client Accounts
   • Client Inquiries
   • Client Issues
   • External Clients
   • Technical Issues
   • Financial Institutions
   • Client Satisfaction
   • Client Facing
   • SQL
   • Fixed Income
   • Securities
   • SME

   Check all skills

   Responsibilities:

   • Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.
   • Perform SQL queries in Microsoft SQL 2000 , 2005 and IBM DB2 databases.
   • Work with Microsoft SQL and create maintenance plans.
   • Work with vendors to execute warranties, troubleshoot, procure equipment and parts and have onsite work complete.
   • Coordinate processing insurance, annuity and securities applications al
   • Reconcile all collateral positions and perform monthly reconciliations for cash and securities.

   More senior client services analyst duties

3. Make a budget

   Including a salary range in your senior client services analyst job description helps attract top candidates to the position. A senior client services analyst salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a senior client services analyst in Indiana may be lower than in Connecticut, and an entry-level senior client services analyst usually earns less than a senior-level senior client services analyst. Additionally, a senior client services analyst with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average senior client services analyst salary

   $84,637yearly

   $40.69 hourly rate

   ---

   Entry-level senior client services analyst salary

   $58,000 yearly salary

   Updated December 24, 2025

   Average senior client services analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$118,382	$57
   2	New Jersey	$105,206	$51
   3	Delaware	$104,178	$50
   4	Maryland	$98,577	$47
   5	Massachusetts	$96,295	$46
   6	North Carolina	$95,694	$46
   7	Virginia	$92,629	$45
   8	New York	$91,524	$44
   9	Pennsylvania	$87,044	$42
   10	District of Columbia	$85,620	$41
   11	Illinois	$83,841	$40
   12	Arizona	$81,887	$39
   13	Georgia	$80,796	$39
   14	Louisiana	$78,781	$38
   15	Missouri	$77,451	$37
   16	Wisconsin	$76,568	$37
   17	Michigan	$75,172	$36
   18	Ohio	$74,852	$36
   19	Florida	$74,000	$36
   20	South Carolina	$72,543	$35

   Average senior client services analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Icma-rc	$106,733	$51.31	4
   2	BNY Mellon	$104,834	$50.40	105
   3	Franklin Templeton	$103,057	$49.55	6
   4	QuintilesIMS	$101,602	$48.85	23
   5	Booz Allen Hamilton	$93,516	$44.96	22
   6	Ernst & Young	$92,878	$44.65	449
   7	NBCUniversal	$92,167	$44.31	13
   8	JPMorgan Chase & Co.	$91,810	$44.14	267
   9	Comscore	$90,248	$43.39
   10	Fiserv	$86,671	$41.67	12
   11	CVS Health	$86,061	$41.38	101
   12	Novus Partners	$85,960	$41.33
   13	Milliman	$84,656	$40.70	7
   14	Baptist Health Care	$83,800	$40.29	1
   15	DW Simpson Global Actuarial Recruitment	$82,978	$39.89	1
   16	Nationwide	$82,264	$39.55	2
   17	Fifth Third Bank	$82,008	$39.43	3
   18	Merkle	$81,693	$39.28
   19	S&P Global	$80,684	$38.79	172
   20	The PNC Financial Services Group	$79,566	$38.25	57

4. Writing a senior client services analyst job description

   A senior client services analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a senior client services analyst job description:

   Senior client services analyst job description example

   Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
   Summary of This Role
   Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.
   
   Job Specific Skills & Competencies:
   Ability to Multitask, able to analyze problems and offer solutions, good oral and written communication skills
   
   What Part Will You Play?
   Continues education of the industry, system, module and product, and uses that information to inform the client.Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client. Assigned as contact with the client to either resolve client's issue or propose definition of client's problem for subsequent action.Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.Begins to analyze and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.Builds client relationships through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Understands clients' business needs and objectives and identifies opportunities to promote new products and services.Interprets basic technical client issues and project requests. Assists in determining root cause analysis and identifying technical changes needed. Translates for internal teams and stakeholders. Advocates for the client within Global Payments while striving to meet the needs of both parties.Develops functional requirements and specifications to support client customization or system changes.
   
   What Are We Looking For in This Role?
   Minimum Qualifications
   Bachelor's DegreeRelevant Experience or Degree in: Bachelor's degree or the equivalent of training and experience Typically Minimum 2 Years Relevant ExpIncludes consulting with clients to meet business needs
   Preferred Qualifications
   Typically Minimum 4 Years Relevant ExpIn the credit card industry
   
   What Are Our Desired Skills and Capabilities?
   Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.Problem Solving - Ability to solve problems using experience and good judgment Effective Communication - Demonstrated effective written and oral communication skills Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms
   Global Payments Inc. is an equal opportunity employer.
   Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

   Copy this example

   

5. Post your job

   To find senior client services analysts for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any senior client services analysts they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level senior client services analysts with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your senior client services analyst job on Zippia to find and recruit senior client services analyst candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with senior client services analyst candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   If your interviews with senior client services analyst applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior client services analyst

   Once you've decided on a perfect senior client services analyst candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new senior client services analyst. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a senior client services analyst?