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  • Senior Director of Operations (FQHC)

    Betances Health Center 4.2company rating

    Senior operations manager job in New York, NY

    PRINCIPAL DUTIES AND RESPONSIBILITIES: Responsible and accountable for the day-to-day operations of all BHC sites. Responsible for promoting and complying with organization-wide policies, operationalizing key elements of the strategic plan, targets and benchmarks to achieve desired outcomes. Collaborate with the Chief Medical Officer (CMO), providers and clinical support teams to develop and grow BHC clinical services and programs; assess operational efficiencies and improvements for patient access, experience, and patient flow. Participates and assists in resolving all service-related issues including grievances and incident reporting as necessary. Reviews and approves "Plans of Action" for the control of planned outputs, employee efficiency, customer satisfaction and compliance with local, state, federal regulations. Reviews performance against established plans and standards. Provides reports to subordinates on interpretation of results and approves changes in direction of plans. Active member of and participates in the executive leadership team. Develops and recommends organization operations policies and procedures. Defines and recommends objectives in each area of Operations. Develops specific short-term and long-term plans and programs. Oversees the corporate emergency preparedness program, communication protocols and policies and procedures to ensure safety, efficiency and effectiveness of plans. Audits existing programs and facility operations and applies applicable criteria for evaluating programs and operational activities. Ensures BHC is meeting all approved practice guidelines for all regulatory agencies (HRSA, NCQA/PCMH, NYSDOH, OSHA, CMS). Represents BHC in the community and with various external agencies and stakeholders by participating in appropriate functions such as community advisory boards, government hearings and advocacy activities. Reviews and approves manpower and facilities productivity forecasts. Coordinates and collaborates with other departments of BHC in establishing and carrying out responsibilities. Reviews and approves Operations major projects involving major functional changes within the Department's functional areas. Develops plans for new areas of technology along with sufficient planning for areas that support the mission of the organization within Operations. Provides pivotal role in the management of capital projects, including project management and coordination with external construction/facilities firms to ensure efficient project execution, quality delivery, and adherence to compliance and safety standards. Claims Management Responsibilities: Presents summary information of risk investigation to outside legal counsel and to the Chief Executive Officer with an opinion as to potential for litigation. Manages the documentation and computerized files of all claims. Maintains chain of custody on all medical records with outstanding claims, and maintains all evidence, documents, and communications on legal cases in a confidential manner. Sequesters medical records as necessary. Acts as the primary spokesperson for the facility to persons who have a complaint that may be considered a potentially compensable claim. Aids the Patient Advocate in analyzing patient complaints and directs inquiries to appropriate personnel. Acts as liaison to outside litigation counsel in the management and investigation of filed lawsuits and related litigation processes, including the Attorney General. Understands the legal components of the risk management industry. Management Responsibilities: Reviews and approves the implementation of organizational plans that support the organization's Strategic Plan. Establishes objectives and procedures governing the performance of assigned activities. Issues specific measurable objectives to immediate subordinates and reviews objectives of the Operations management. Selects and maintains qualified personnel in all positions reporting directly and recommends compensation for them. Directs, monitors, and appraises the performance of units immediately reporting and provides the necessary coordination between activities. Identifies training needs, initiates development of subordinates, and recommends effective personnel action. Maintains appropriate communications within area of responsibility. Keeps employees informed as to company/department plans and progress. Coordinates activities of assigned units with those of other company units. Seeks mutual agreement on problems involving coordination. Consults with all segments of management responsible for policy or action. Ensures compliance within area of responsibility. Makes recommendations for improving effectiveness of policies and procedures. Responsible for overview of administrative pieces of FTCA/risk management-related activities. Serve as the designated individual on all legal claims for the organization, including but not limited to: the management and processing of claims-related activities; and serves as the claims point of contact and liaison for legal counsel, including the Attorney General. Performs statistical and data analyses, create reports and presentations on performance, service utilization and consumer outcomes to monitor trends to support the continuous improvement of organizational capacities. On-site presence and travel to BHC site(s) required for performance of all work duties. Additional Responsibilities: Assumes other activities and responsibilities from time to time as directed. Provides orientation and on-the-job training for subordinates and ensures that the authority and responsibility for each position are defined and understood. Ensures that duties, responsibilities, and authority and accountability of all direct subordinates are defined and understood. Requirements REQUIRED KNOWLEDGE, EDUCATION, SKILLS, AND ABILITIES: B.A., Masters in Public Health or equivalent Minimum 5-10 years of experience in operations and management Knowledge of federal/HRSA, NYS Department of Health regulations and familiarity with Federally Qualified Health Centers (FQHCs) required. Sound administrative skills, well-developed management skills-principles and people. Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth.
    $154k-206k yearly est. 2d ago
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  • Customer Service Operations Manager

    Merola Tile Distributors of America

    Senior operations manager job in Manalapan, NJ

    Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member. The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment. Operational Management Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies. Delegate tasks strategically while maintaining full accountability for departmental outcomes. Ensure adherence to requirements, shipping policies, and all relevant operational guidelines. Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications. Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution. Process Improvement & Issue Resolution Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement. Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction. Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps. Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution. Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives. Customer & Partner Engagement Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up. Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving. Build and maintain strong relationships with key customers, trading partners, and internal stakeholders. Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability. Leadership & People Development Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture. Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence. Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement. Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably. Foster a culture rooted in professionalism, ownership, and continuous learning. Physical Requirements: Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Qualifications and Education Requirements Associate's degree required; Bachelor's degree preferred. Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity. Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems. Proven success in process improvement, team development, and customer satisfaction. Experience with a CRM system and implementation Excellent organizational, multitasking, and decision-making skills in a fast-paced environment. REQUIRED SKILLS Excellent communication skills; written and verbal. Positive, motivating leadership style with high emotional intelligence. Strong critical-thinking and problem-solving ability. Patient, professional, and resilient under pressure. High attention to detail and commitment to accuracy. Strategic mindset with a “can-do” approach to challenges. Experience in the tile, stone, flooring, or related materials industry, preferred Competencies Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services; Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Additional Notes: Must be authorized to work in the United States. Benefits: Medical, Vision, and Dental Insurance 9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Paid Time Off - earned and accrued from your first day with the company 401(k) Plan with company match (eligibility after 1 month) Employer-Paid Life Insurance Performance Reviews after 90 days and annually Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually Employee Assistance Program (EAP) Employee Referral Bonus Program Employee Discount on tile after 6 months Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily Weekly Company Lunches Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more Fun, Friendly, Family-Like Environment
    $83k-129k yearly est. 5d ago
  • Manager, Strategic Partnerships & Operations

    Bullish

    Senior operations manager job in New York, NY

    Bullish is an institutionally focused global digital asset platform that provides market infrastructure and information services. These include: Bullish Exchange - a regulated and institutionally focused digital assets spot and derivatives exchange, integrating a high-performance central limit order book matching engine with automated market making to provide deep and predictable liquidity. Bullish Exchange is regulated in Germany, Hong Kong, and Gibraltar. CoinDesk Indices - a collection of tradable proprietary and single-asset benchmarks and indices that track the performance of digital assets for global institutions in the digital assets and traditional finance industries. CoinDesk Data - a broad suite of digital assets market data and analytics, providing real-time insights into prices, trends, and market dynamics. CoinDesk Insights - a digital asset media and events provider and operator of Coindesk.com, a digital media platform that covers news and insights about digital assets, the underlying markets, policy, and blockchain technology. Reports to: Vice President, Head of Strategy Operations Position Overview Bullish (NYSE: BLSH) is seeking a high-caliber Manager, Strategic Partnerships & Operations join the treasury engine that provides critical liquidity to the Bullish Exchange, drives proprietary trading, and manages cutting-edge treasury yield optimization and DeFi activities. Reporting directly to the VP, Head of Strategy Operations, you will be the chief architect of critical transactions, structuring deals from initial concept to flawless execution, and serving as the organization's essential resource on BTH's dynamic activities. The ideal candidate is an execution-driven self-starter who is deeply passionate about the crypto space, thrives in a fast-paced, "always-on" environment, and possesses the strategic agility to constantly "think outside the box" while working to accelerate the global adoption of digital assets alongside an industry leader. Responsibilities: Liquidity Deal Execution: Lead the end-to-end financial analysis and execution for all liquidity deals, including debt financing, structured finance, and other capital-raising initiatives. This involves building detailed financial models, conducting due diligence, and preparing materials for internal and external stakeholders. Capital & Liquidity Strategy: Provide strategic recommendations to senior leadership on optimal capital allocation and liquidity management. Identify and analyze opportunities to enhance the company's financial position and funding sources in a highly efficient and effective manner. Treasury & Trading Partnership: Act as a key finance partner to our Treasury and Trading teams. Collaborate on optimizing liquidity management strategies, assessing financial risks, and providing analytical support for trading and treasury activities. Financial Modeling & Analysis: Develop sophisticated financial models to support strategic initiatives. Conduct ad-hoc analysis to help the executive team make informed decisions on capital allocation, investments, and operational efficiency. Counterparty Management: Manage communications and ongoing relationships with partners. Assist with amending restructuring arrangements to support rapidly changing partnership needs Performance Reporting: Prepare detailed reports and presentations for senior leadership and the Board of Directors, translating complex financial analysis into clear, actionable insights. Process Improvement: Continuously identify and implement enhancements to our financial models, processes, and reporting to improve efficiency and accuracy. Internal Collaboration: Act as the key interface between BTH and other departments in the Bullish global organization including legal, accounting, compliance and custody to support BTH partners and deals. Ensure onboardings are facilitated in a timely manner Experience & Qualifications 5+ years of progressive experience in a front-office financial services role; trading, strategic finance, transaction advisory, leveraged finance, etc with a strong emphasis on financial modeling and analysis. Experience in a financial services, FinTech, or a digital assets company is preferred. Bachelor's degree in Finance, Economics, or a related quantitative field. An MBA, CFA, or similar professional designation is a significant plus. Advanced proficiency in Microsoft Excel is a must, with a proven ability to build and manage highly complex financial models from scratch. Experience with financial and/or blockchain analysis software is a plus. Familiarity with crypto exchanges and trading systems. Exposure to DeFi and CeFi protocols and strategies is highly desirable. Experience with management of counterparties preferably with financial institutions such as custody and banking partners. Ability to leverage AI tools for productivity enhancement, such as chat GPT, GeminiAI, etc. Exceptional analytical and problem-solving skills, with a rigorous, detail-oriented approach. You should be able to break down complex financial problems and present solutions clearly. Excellent communication and presentation skills, with the ability to articulate complex financial information to a diverse audience. Proven ability to work independently, manage competing priorities, and drive projects from conception to completion. Prior experience establishing relationships with Protocols is highly desired with a strong understanding of partnership economics and deal structures for capital deployment Bullish US LLC & CoinDesk Inc. are committed to offering competitive compensation and benefits. The anticipated base salary for this position is $150,000 - $195,000 + discretionary annual target bonus + performance incentives/benefits. Offered salary will be reflective of job related knowledge, skills and commensurate experience. Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.
    $150k-195k yearly 2d ago
  • Director of Real Estate & Workplace Operations

    Atlantic Group 4.3company rating

    Senior operations manager job in New York, NY

    Type: Perm (Contingency) Job #45526 Salary: $160,000 Job Overview - Director of Real Estate & Workplace Operations: Compensation: $160,000 - $190,000/year + bonus Schedule: Monday to Friday (Hybrid) Atlantic Group is hiring a Director of Real Estate & Workplace Operations in New York, NY (Hybrid) to lead real estate strategy, facilities management, and workplace experience across our client's national office portfolio. In this leadership role, you'll oversee lease negotiations, construction projects, and vendor partnerships while collaborating with engineering, technology, and administrative teams to deliver scalable, efficient workplace solutions. Responsibilities as the Director of Real Estate & Workplace Operations: Real Estate & Leasing Oversight: Manage acquisitions, dispositions, lease agreements, and relationships with landlords, brokers, and external partners. Workplace Strategy & Facilities: Develop workplace strategies that enhance employee experience while overseeing daily operations, maintenance, and vendor management. Construction & Leadership: Lead construction and renovation projects from planning through execution, ensuring alignment with design and technology standards. Technology Integration: Partner with Engineering to deploy AV, connectivity, desktop, and security infrastructure across office locations. Budgeting & Reporting: Manage workplace budgets, track space utilization, and report key performance metrics to support strategic decisions. Collaboration: Coordinate with internal stakeholders, architects, and contractors to drive projects forward and ensure goal alignment. Qualifications for the Director of Real Estate & Workplace Operations: Education: Bachelor's degree in Real Estate, Construction Management, Architecture, Facilities Management, or related field required (Master's preferred). Experience: 8-15+ years in real estate, workplace operations, or facilities management, with 5+ years in leadership and proven experience in construction and leasing. Technical Skills: Strong knowledge of project management, real estate metrics, space planning tools, construction timelines, and vendor negotiation. Skills & Attributes: Strategic and results-driven leader with strong problem-solving, clear communication, and the ability to thrive in fast-paced, high-growth environments. Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion. Your Name: Email Address: Phone Number: Upload Resume File: Upload Resume File: ... Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT. By submitting this application, you give us permission to store your personal information, and use it in the consideration of your fitness for the position, including sharing it with the hiring firm. By submitting this application, you agree to our Terms of Service. People looking for jobs should not put anything here. We are uploading your application. It may take a few moments to read your resume. Please wait!
    $160k-190k yearly 2d ago
  • Supply Chain and Operations Consulting- Senior Manager- SAP Extended Warehouse Management

    Accenture 4.7company rating

    Senior operations manager job in New York, NY

    We Are:The Accenture Supply Chain & Operations Logistics team is redefining how companies innovate within the supply chain. Our Logistics practice delivers cutting-edge transportation and logistics solutions, helping clients streamline operations, reduce costs, and enhance customer satisfaction through digital transformation. Practitioners in Logistics team build and deliver Warehousing & Transportation solutions, driving flexibility, insights, and agility in supply chains across industries. You Are:A logistics transformation expert with a deep understanding in Warehousing and/or Transportation solutions and a proven track record in the end-to-end value chain. You bring strategic insight and analytical expertise to integrate digital logistics capabilities into real-world solutions. Your strengths include the ability to lead teams and engage clients, fostering projects that meet unique client needs with sustainable solutions. The Work: + Define and implement logistics transformation strategies using SAP Digital Supply Chain solutions. + Develop and oversee functional designs and manage hand-offs with technical development teams. + Lead full-cycle SAP Digital Supply Chain transformations, from blueprinting and configuration to testing and go-live. + Collaborate with clients and Accenture teams to design logistics solutions for resilient and sustainable supply chains. + Act as the primary SAP Supply Chain capability contact and support project governance. + Mentor Accenture's Supply Chain & Operations Logistics team members, building domain expertise. + Contribute to business development, proposal submissions, and client presentations. + Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's What You Need: + Minimum of 7 years in logistics and transportation, including SAP Extended Warehouse Management (SAP EWM) project leadership roles. + Bachelor's degree or equivalent, or at least 10 years of work experience in lieu of a degree. Bonus Points If: + You have strong SAP EWM configuration, integration, and deployment experience with multiple full-cycle implementations across various Industries. + You are known in the market by partners, customers, and SAP as a thought leader in supply chain. + You have experience with cloud platforms and integrating SAP EWM with cloud solutions and/or Warehouse automation hardware providers. + You possess strong analytical skills for improving warehouse efficiency, network productivity, and cost management. + You excel in using the latest digital technologies such as GenAI to enhance logistics and warehousing operations. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $141.1k-311.2k yearly 5d ago
  • Business Operations and Project Manager

    Allied World Insurance 4.5company rating

    Senior operations manager job in New York, NY

    Business Operations and Project Manager, North American Underwriting Group Join a team focused on business growth through support of Underwriters. Business Operations identifies and delivers on opportunities for continuous improvement. Key focus areas of this role: Supporting Allied World's Global Placement team to ensure they are equipped to support underwriters to win multinational insurance program business Designing and overseeing processes to manage producer data and ensure underwriters can efficiently do business with their broker partners Understanding and driving delivery of data insights to underwriters Key responsibilities: Understand Underwriter and Global Placement team opportunities and challenges for growth within focus areas Understand and document business requirements, and work with offshore and onshore Operations, IT and other support centers to deliver support in focus areas Work with offshore Operations to manage and enhance their delivery of operational support Identify and deliver on opportunities for continuous process improvement Compensation The below annualized base pay range is a broad range based on analysis of similar positions in the market. The actual base pay for the position may be above or below he listed range and determined by a number of considerations, including but now limited to complexity, location, and scope of the role, along with experience, skills, education, training, and other conditions of employment. Base salary represents one compensation of Allied World comprehensive total reward package, which may also include annual incentive compensation rewards. $95,000 - $115,000 Skills and experience: 5 years of experience in the insurance industry. Experience in driving delivery of process improvement and change projects, working with IT and cross-functional teams. Experience in delivery of data and analytics to business users. Excellent organizational skills to ensure timely delivery. Ability to understand, document and communicate requirements to turn opportunities for improvement into solutions. Strong, demonstrated influencing skills, written & verbal communication. Able and willing to identify and propose new approaches and ideas for improvement. About Fairfax Fairfax is a holding company which, through its subsidiaries, is engaged in property and casualty insurance and reinsurance and investment management. About Allied World Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and we benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways. Our capital base is strong, our solutions anticipate rather than react to changing trends, and our teams are focused on establishing long-term relationships that are mutually beneficial. Learn more about how we can help you manage your risk by visiting: Web: ************ | Facebook: **************************** | LinkedIn: ********************************************* Our generous benefits package includes: Health and Dental Insurance, 401k plan, and Group Term Life Insurance. Allied World Insurance Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will be considered for employment without regard to an individual's race, color, national origin, religion or belief, sex, age, genetic information, marital or civil partnership status, family status, sexual orientation, gender identity, or their protected veteran or disability status. Please visit ************ for further information on Allied World.
    $95k-115k yearly 2d ago
  • Senior Manager, Impact Strategy & Operations

    C&W Services 4.4company rating

    Senior operations manager job in New York, NY

    Operational Leadership. Manage day-to-day operations of the Impact team, ensuring seamless execution of goals and initiatives. Establish consistent project management practices, ensuring visibility, accountability, and alignment across stakeholders. Operations, Manager, Strategy, Operation, Senior, Project Management, Property Management, Business Services
    $120k-165k yearly est. 1d ago
  • Senior Manager, Detection Operations, Internal Fraud

    American Express 4.8company rating

    Senior operations manager job in New York, NY

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? **Position Overview** The Senior Manager of Detection Operations is responsible for the daily execution of the IFCOE's Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a 'first amongst peers' providing leadership support to Operations staff. The Senior Manager will be responsible for Identifying reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture. **Key Responsibilities:** + Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals. + Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths + Prepare clear and well documented alert summaries and supporting materials for referral to investigations + Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards + Identify trends, patterns, or emerging risks related to internal fraud or misconduct + Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts + Ensure strict confidentiality and objectivity when handling sensitive colleague related matters + Support continuous improvement of fraud detection and referral processes + Ensure operational coverage, service level adherence and timely escalation of high-risk incidents + Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems + Contribute to reporting on detection effectiveness and operational performance + Partner with investigations on case referrals and feedback loops to refine detection quality **Desired Leadership Characteristics:** + Calm and decisive under pressure. + Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues + Initiative and bias for action and for getting things done + Proven ability in extending and maintaining strong relationships in a complex multi-national corporation + Strong problem solver with the ability to use analytical methods to affect change + Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment **Preferred Qualifications** + 10 years of experience in fraud operations, monitoring, or security operations, + Deep understanding of fraud monitoring tools, insider threat detection and case management systems + Strong knowledge of internal fraud typologies and insider risk behaviors + Proven track record of managing global operations teams + Strong collaborations skills with Technology, CEG, Legal and risk oversight functions + Experience with operational KPIs, back-office case and SLA management, and executive reporting **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position **Job:** Operations **Primary Location:** US-New York-New York **Other Locations:** United States, US-North Carolina-Charlotte **Schedule** Full-time **Req ID:** 26000433
    $103.8k-174.8k yearly 2d ago
  • Head of Operations @ AI Native Law Firm

    Whistler Partners

    Senior operations manager job in New York, NY

    Whistler Partners is partnering with a fast-growing Legal & Compliance AI company building a first-of-its-kind, AI-native full-service law firm for global institutional clients. The business sits at the intersection of frontier AI, proprietary legal reasoning systems, and deep regulatory expertise-and is already deployed inside some of the most consequential financial institutions in the world. The company is well-capitalized (recently raising over $140M) and scaling quickly. This is an opportunity to join at a pivotal moment and play a central role in shaping the operating system of a brand-new category: AI-enabled legal services delivered at enterprise scale. Why this role? This is a rare “right-hand to the CEO” opportunity-high-stakes, high-impact, and highly visible. You'll serve as a trusted advisor and execution partner to the founder/CEO as he builds and scales the world's first AI-native full-service law firm. The role combines business strategy, firm operations, and CEO support, with constant exposure to senior law firm partners, enterprise clients, and technical teams building the AI that powers the platform. If you're someone who thrives under intensity, has exceptional judgment, and loves translating strategy into action-this seat will put you at the center of the most important decisions, meetings, and operating rhythms of the firm. Key Responsibilities Serve as the CEO's right hand, helping define, prioritize, and execute strategic initiatives across the firm. Attend high-stakes meetings with the CEO (and at times as his delegate) involving senior partners, clients, engineering leaders, and external stakeholders. Capture key takeaways, synthesize insights into recommendations, and ensure relentless follow-through on action items. Build and manage project plans tied to firm growth and operations-tracking deadlines, dependencies, owners, and deliverables. Anticipate CEO needs: prepare briefing materials, run strategic research, and support decision-making with crisp analysis. Partner with senior stakeholders on core business operations, including client development, pricing, staffing/resourcing, and profitability. Help define how the firm structures, prices, and positions AI-enabled legal services in the market. Support the build-out of new practice areas and broader market positioning. Lead special projects tied to emerging business needs and operational priorities. Collaborate closely with engineers and data teams to translate performance data into pricing insights and broader business strategy. Top Requirements Exceptional written and verbal communication skills, with the ability to synthesize complex discussions into clear next steps. Proven experience managing strategic projects and driving execution in fast-paced, high-pressure environments. Highly organized, detail-oriented, proactive, and calm under intensity. Strong judgment and the ability to operate with discretion in senior-level environments. High-ownership, independent operator who can “get things done” without layers of support. Comfort working cross-functionally with legal, technical, and business stakeholders. Compensation $200,000-$280,000 base + equity About Whistler Partners Matchmakers, Not Headhunters Whistler Partners is a boutique matchmaking firm focused on counseling the best and the brightest attorneys over the course of their careers. We believe that the right move comes from working closely with talent to curate their long-term career paths. When it comes to career advice, what matters is not the size of the agency but the strength of your individual recruiter. We readily admit that we are elite and only work with the best - after all, a little elitism is okay when it comes to your career. Employers love us because we are picky about whom we represent, and attorneys love us because we get them their dream jobs.
    $200k-280k yearly 5d ago
  • Business Operations Manager

    Allium

    Senior operations manager job in New York, NY

    Allium makes blockchain data accurate, simple and fast Blockchain data is hard, messy, and chaotic When we started out in late 2021 our thesis was simple - blockchain data, despite it being public and free, was difficult to understand, clunky to access and troublesome to maintain. Answering a simple question like "Who are the biggest Ethereum token holders over time?" requires an engineering team to run their own RPC nodes, ingest the full history of the blockchain, clean the data, transform the data and finally summon a wizard to cast a complex SQL query. Accessing data is hard because blockchains are optimized for Writes and not Reads Why is it so hard? Blockchains have historically been optimized for Writes (getting data onto the blockchain) and less for Reads (getting data OUT of the blockchain). This is because optimization efforts were focused on increasing transaction throughput and building fault tolerant and scalable consensus algorithms. This neglect makes it hard to get data out efficiently and reliably at scale. Parsing and interpreting blockchain data requires both deep domain expertise and data manipulation To quote Tim Roughgarden, Columbia Professor, "Blockchains are (virtual) computers, not databases." They are Turing machines that support general computations, and anyone can write and deploy their own smart contract for their own use case. This nearly infinite number of use cases leads to the fragmentation of data schemas for different purposes. Standardizing these schemas requires deep domain expertise to turn esoteric technical outputs into clear information for specific concepts like tokens, NFTs, stablecoins and DEXs. Allium abstracts the complexity with a simple way to query blockchain data Allium tames the chaos by ingesting, sanitizing, and standardizing all this data. As of this post, the data we've archived across 100+ blockchains is in the petabytes and growing exponentially. Google and Bloomberg had to organize the world's public financial and webpage data, Allium is on a mission to do the same for blockchain data This is one of the rare times in history where indexing a giant public dataset is sorely needed by all - similar to what Bloomberg did for financial data and what Google organized for public webpage data. With this indexed data, we are fortunate to support trailblazers in this industry and play some role the industry's most exciting trends: About our customers We serve 2 groups of customers today with the same data but different platform. Analysts who need to answer data questions about the blockchain (think BI) and Engineers who need highly reliable data queryable in near realtime (think Application backends). Our customers include the biggest institutions Visa, Stripe, Grayscale and also the biggest crypto companies such as Phantom, Uniswap. Allium is one of the unique companies in the industry that bridge blockchain and non blockchain worlds. The Role We're looking for a Business Operations Manager to help scale Allium's commercial engine - driving clarity and structure across pricing, revenue strategy, and contract operations. You'll partner directly with leadership across Finance, Sales, and Product to bring analytical rigor and operational excellence to how we price, package, and deliver Allium's data products. You should be energized by messy problems, able to translate business context into systems and frameworks, and have the judgment to navigate both commercial and legal nuance (e.g. redistribution rights, data licensing, and usage-based pricing). What You'll Do Pricing & Monetization Build, test, and refine pricing models for Allium's APIs, data shares, and enterprise contracts - balancing revenue growth, customer value, and scalability Analyze usage data and customer segmentation to inform pricing tiers and packaging decisions Partner with Product and Sales to operationalize pricing changes across quote-to-cash systems Commercial Operations Review and standardize commercial terms in customer agreements (data usage rights, redistribution rights, SLAs, renewals, etc.) Drive consistency and compliance across deal structures - ensuring all signed contracts translate cleanly into billing and revenue workflows Own dashboards and reporting around ARR, renewals, and discounting trends to guide GTM decisions Manage tasks and processes required to sustain & grow enterprise relationships (e.g. SOC compliance, compliance reviews by customers, third-party onboarding & contracting, intercompany management) Strategic Projects Partner with leadership to model new revenue lines, self-serve motions, and usage-based pricing experiments Build scalable processes around pricing approvals, MSA/DPA alignment, and legal-finance handoffs Be the connective tissue between sales execution and financial integrity - ensuring decisions ladder up to Allium's business goals About you 4-7 years of experience in BizOps, Strategy, or Finance - ideally with exposure to pricing, deal desk, or commercial operations Prior experience at a data platform, infrastructure, or analytics company is a strong plus Familiarity with data licensing or redistribution rights (bonus if you've worked with SaaS, API, or enterprise data contracts). Comfortable working in ambiguity and iterating quickly - you bias for progress over perfection Analytical, structured thinker with strong spreadsheet and system fluency (Salesforce, Excel/Sheets, and/or SQL) Excellent communicator who can distill complex issues into clear business recommendations Embodies Allium's values - Extreme Ownership, High Agency, and Strong Opinions (Loosely Held) Don't take our word for it, what our customers say about us (******************************** What some ~cool people have to say about us: Mario Gabriele from The Generalist's Future 50 Startup List: *********************************************************************************************** Tomasz Tungus from Theory Ventures: ***************************** Bucky Moore from Kleiner Perkins: ************************************************************ Ok.. now for some tough love, here are the values we strive for at Allium: Pro Athlete Mindset - Consistency. Day in and day out, in pursuit of excellence. A win yesterday does not guarantee (or even imply!) a win tomorrow. I hope anyone who supports a failing sports team will feel the pain (cough Man United fans) of inconsistency Figure It Out & Extreme Ownership - Every day is unexplored territory. There are new engineering frameworks, new legal docs, new compliance, new sales, new regulations, and new operational procedures every single day. If you don't know it, learn it. If you can't learn it, find someone or a product that does it. If you can't find someone, find someone who can find someone. It is never lack of resources, but lack of resourcefulness. High Agency - (One of) the highest commonality between all successful people is their responsiveness, most successful billionaire CEOs still reply to emails within minutes (within working hours). And when you reply, respond fast with effective solutions - and even better, resolutions. If you're looking for a superpower, you can't go wrong with responsiveness. Well of course this doesn't make sense when you're an engineer coding in flow, but in general high agency of problem solving gets one very far in life Leading from the Front - No one is going to listen (and adopt) your suggestion unless you lead by example. It's one thing to say We need to do XYZ this better & it's another thing to build an MVP and say "This is the way we should do things". The proof of work and momentum goes a long way. Strong Opinions On the Future (loosely held) It is okay to be wrong, but what is not okay is not to have an idea of how a better future should be. Alliumites take pride in trying to improving everything about the company all the time. Sense of (allium) business smell - There are number of folks who live to eat at Allium, but the Allium smell we are talking about is that we love folks who naturally want to know why and how the work they are doing builds leverage for their teammates and also relates to the business goals About the team We invite people of all backgrounds (***************************** We have engineers who learnt coding much later in life, who learnt coding on the side, we have engineers who are still in school and we also have engineers who went to the top schools (CMU, Stanford, UIUC, UPenn, Oxford, NUS, Cornell), all are welcome if one comes in with a curious mind and an infectious work ethic. Administrative Benefits Medical, Dental, Vision, Life and AD&D insurance - US folks get 100% coverage for Gold plans, 80% for dependents Note: The sun never sets on Allium - we hire from any geographical location as long as you are willing to overlap 2 hours overlap on NYC mornings Mon-Thurs from 10am-12pm ET. We have people based in New York, Seattle, Singapore and Australia All applicants have to answer this pop quiz: "What is an Allium? What is your favorite Allium?". Bonus points for the right pronunciation.
    $76k-127k yearly est. 2d ago
  • Director of Operations, Middle Office

    Acap 4.3company rating

    Senior operations manager job in New York, NY

    JOB TITLE: Director of Operations, Middle Office EMPLOYER: A-CAP Management LLC DEPARTMENT: Asset Management REPORTS TO: Director of Investment Reporting ABOUT THE COMPANY The A-CAP (************* group consists of five life insurance/reinsurance companies/captives, an asset manager and various other non-insurance companies. The asset manager primarily invests in structured securities including CLOs, CMBS, ABS and collateralized lending, direct real estate lending, private credit, and equity for both internal and external clients. A-CAP's management team and operational professionals have diverse experience and proven success across the insurance, reinsurance, and investment sectors with an average of 20 years of experience. Assets under management are approximately $10 billion and growing at over $500 million, annually. A-CAP's offices are in New York, Salt Lake City, and Miami. A-CAP Management "ACM" is the asset management arm of A-CAP. ACM formally launched in April 2014 as an SEC registered investment advisor. As of 12/31/21, ACM manages $4.9B of assets. ACM aims to provide a cost-effective way for small to mid-size insurance companies to rapidly gain exposure to less liquid and new asset classes that are generally outside the scope of traditional insurance company asset managers. Our overriding goal is to positively impact an insurance company's financial position and support their long-term stability and growth through: Maintaining credit quality and matching asset liability profiles Strengthening the insurance company balance sheet Maintaining or improving return on capital Supporting long term stability and growth with acute sensitivity to insurance regulatory, accounting, and capital issues Spreading cost-of-team across other similarly situated insurance companies ABOUT THE ROLE ACM is seeking an experienced and strategic Director of Operations to lead investment data oversight and reconciliation functions. This role will be responsible for maintaining the accuracy, completeness, and consistency of operational data across the firm's investment platforms. The Director will lead initiatives to enhance data governance, manage exception workflows, and ensure alignment across front, middle, and back-office systems. This is a high-impact role requiring deep operational knowledge, strong cross-functional leadership, and a continuous improvement mindset. WHAT YOU WILL DO: Oversee end-to-end trade booking validation and ensure accurate and complete data capture across systems Lead and manage position and cash reconciliation processes Develop and maintain data integrity controls and exception management frameworks Manage trade catch-up workflows for historical booking accuracy Work with the front office, risk, accounting, and fintech teams to maintain consistent and accurate investment data across systems Identify and drive operational efficiency initiatives and lead system enhancements WHAT YOU WILL NEED: Strong academic performance with 5+ years of experience in fixed income operations. Deep understanding of trade lifecycle, portfolio accounting, and multi-system data reconciliation Proven experience interpreting credit agreements, bespoke deal terms, and translating into operational workflows Advanced Excel skills; experience working with large data sets and producing analytical reports Excellent interpersonal and communication skills; confident working across departments and with senior stakeholders Strong leadership and problem-solving skills; ability to drive initiatives independently Demonstrated ability to build scalable processes in a high-growth or complex environment SALARY TRANSPARENCY NEW YORK: We know our people are our number one asset and we put a premium on hiring and retaining the best talent. For that reason, we reward our employees with a competitive compensation package. Our salary ranges are determined by role, level, and location. For individuals hired to work in New York State, A-CAP is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to the locations listed above and considers the wide range of factors considered in making compensation decisions, such as job-related skills, experience, and relevant education or training. A reasonable estimate of the current salary range is $110,000.00 -$150,000.00 USD annually. BENEFITS: A-CAP works hard to create a positive and supportive environment. That's why we offer great benefits to safeguard the health and well-being of our employees. Our comprehensive benefits package includes: Competitive salary/base pay Employer-sponsored medical, dental, and vision insurance Paid Life & AD&D Insurance (for employees and families) Paid Disability Insurance (STD + LTD) Paid Parental Leave Paid Vacation and Sick Leave Paid Holidays (13 scheduled in 2025) Voluntary Supplemental Insurance policies Safe Harbor 401(k) plan with employer match And other benefits and perks! POSITION TYPE AND EXPECTED HOURS OF WORK This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours weekly, or as otherwise arranged with the manager of the department. US work authorization is required. Who We Are: ******************** EEO Statement A-CAP is an Equal Opportunity Employer and does not discriminate in recruiting, hiring, promotion or any other personnel action based on the basis of race, ethnicity, national origin, color, sex, gender, gender identity or expression, sexual orientation, religion, age, disability, veteran status, or any other basis covered by appropriate law. We comply with the laws and regulations set forth in the Know Your Rights poster. All employment is decided on the basis of qualifications, merit, and business need. To request an accommodation, contact *********** and we will make every effort to respond to your request within 48 business hours to work towards a positive solution. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $110k-150k yearly 2d ago
  • Senior Manager, Customs & Tariffs

    Aprio 4.3company rating

    Senior operations manager job in New York, NY

    Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio. Join Aprio's Specialty Tax team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Manager, Customs & Tariffs to join their dynamic team. Position Responsibilities: Advising clients on international trade matters, including tariff classifications, country of origin, valuation, anti-dumping/countervailing (AD/CVD) duties, duty drawback, Section 301/232 tariffs, free trade agreements, forced labor, Partner Government Agency (PGA) matters, and export control laws and regulations (EAR, OFAC, and FTR). Drafting and reviewing advisory memorandums related to the consulting areas mentioned above. Preparing and filing administrative documents with government agencies, such as U.S. Customs and Border Protection, including Protests, Prior Disclosures, Voluntary Self-Disclosures, Ruling Requests, Petitions for Relief, etc. Drafting and reviewing service agreements to ensure the scope of service is accurate and minimizes risks to the Company. Assisting clients in managing U.S. trade compliance requirements and identifying efficiencies within their global supply chains. Monitoring and advising stakeholders on supply chain trends, developments in trade laws, and related trade issues. Collaborating with internal teams, including Growth and Marketing departments, to identify service opportunities, develop marketing strategies, and create relevant materials and resources. Qualifications: 7+ years of consulting experience. Licensed U.S. Customs Broker is required Extensive knowledge of CBP regulations and export control rules. Strong understanding of sourcing, procurement, logistics, basic accounting principles, and trade compliance. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to influence and interact effectively at all organizational levels. Ability to manage multiple projects simultaneously and meet deadlines. $125,000 - $220,000 a year The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range. Why work for Aprio: Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm. Perks/Benefits we offer for full-time team members: Medical, Dental, and Vision Insurance on the first day of employment Flexible Spending Account and Dependent Care Account 401k with Profit Sharing 9+ holidays and discretionary time off structure Parental Leave - coverage for both primary and secondary caregivers Tuition Assistance Program and CPA support program with cash incentive upon completion Discretionary incentive compensation based on firm, group and individual performance Incentive compensation related to origination of new client sales Top rated wellness program Flexible working environment including remote and hybrid options What's in it for you: Working with an industry leader: Be part of a high-growth firm that is passionate for what's next. An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients. A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture. Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally. Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement. Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance. EQUAL OPPORTUNITY EMPLOYER Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law. Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
    $125k-220k yearly 2d ago
  • Airport Operations Manager

    Drivo Rent a Car

    Senior operations manager job in New York, NY

    Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognised. Looking for strong manager and leader to manage locations and grow with us. Why Choose Drivo Rent A Car? With 5 locations in New York and New Jersey airport plus offices in Brooklyn and Manhattan Growth plan for new locations at several airports Have been in business for over 10 years Exciting Opportunities: Enjoy competitive compensation, opportunities for advancement within the company. Positive Work Environment: Training and Development: Great management training and Access ongoing training and development programs to enhance your skills and excel in your role. Responsibilities: Day-to-Day Operations Management: Manage the daily operations of the branch office to ensure smooth functioning and adherence to company standards. Staff Supervision: Supervise and delegate tasks to staff members, ensuring efficient workflow and performance excellence. Sales Strategies: Develop and implement strategies to increase sales and enhance customer satisfaction. Financial Analysis: Analyze financial data to ensure the branch is meeting its goals and making informed decisions to improve performance. Interpersonal Skills: Demonstrate exceptional interpersonal and relationship-building skills to foster positive relationships with customers and staff. Organizational Skills: Possess strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment. Supervise employees across all operational functions, ensuring adherence to company standards and procedures. Customer Satisfaction: Uphold company standards for customer service and ensure the achievement of Net Promoter Score (NPS) goals. Meeting Participation: Participate in company meetings and enforce decisions made by upper management. Staff Motivation: Organize and facilitate weekly staff meetings to keep employees motivated and informed about business operations and changes. Budget Compliance: Ensure all departments meet or exceed budgeted numbers d Qualifications: Previous experience in a managerial role within the car rental industry Strong leadership abilities and excellent communication skills. Ability to effectively manage and motivate a diverse team. Sound decision-making skills and the ability to handle challenging situations with composure. Strong believer in providing a great customer experience to customers Compensation: Salary:$85,000 base salary + up to $1000 monthly performance bonus + up to $4000 yearly performance-based bonus Company car including tolls A total compensation of $102,000 varies with the performance and a benefit package.
    $85k-102k yearly 1d ago
  • Regional Operations Director - Telecom & Network Growth

    Timberline Communications Inc.

    Senior operations manager job in New York, NY

    A telecommunications company is seeking a Regional Director to oversee service excellence and operational efficiency. The ideal candidate will manage field services and construction, execute operational strategies, and ensure compliance with industry standards. Necessary qualifications include a Bachelor's degree and over 8 years of experience in operational leadership within telecommunications. The position allows for strategic contribution across multiple states. #J-18808-Ljbffr
    $100k-157k yearly est. 1d ago
  • Project Manager, Creative Operations (360 Campaigns)

    Aquent 4.1company rating

    Senior operations manager job in New York, NY

    Placement Type: Temporary Salary: $40 Hourly Project Manager, Creative Operations (360 Campaigns) The Role Our Haircare Cluster is seeking a high-caliber 360 Project Manager to join the NYC creative team. This role is primarily focused on driving global campaigns for a premier haircare brand-managing the lifecycle from initial concepting through design and final execution. The ideal candidate is a strategic problem-solver who masters every project detail, from high-level resourcing to granular timelines. Reporting to the Senior Manager of Creative Operations, you will be the primary bridge between Creative, Marketing, and Online teams, ensuring seamless workflow and flawless delivery. Core Accountabilities Campaign & Program Leadership End-to-End Ownership: Lead the program management of global campaign concepts for new product innovations and existing portfolios. Strategic Mapping: Transform abstract creative concepts into concrete timelines and clear sets of deliverables for global market deployment. Resource Management: Manage interdisciplinary teams of designers and copywriters, ensuring workloads are balanced and deadlines are met. Process & Workflow Optimization Operational Evolution: Partner with senior leadership to document, refine, and evolve internal creative processes. Agile Tracking: Maintain project momentum via Wrike (or similar tools), providing real-time issue tracking, status reports, and risk mitigation. Lifecycle Oversight: Manage every phase of the approval process, including concepts, video storyboards, 360 post-production assets, and regional variants. Stakeholder Management Cross-Functional Synergy: Lead high-level meetings including Creative, Marketing, and Legal reviews. Executive Presence: Confidently present creative work to senior leadership and act as the primary point of contact for internal stakeholders. Communication: Facilitate clear information flow, from setting up creative presentations to circulating actionable meeting notes and project resolutions. Qualifications Professional Experience: 5+ years of project management experience within an in-house creative team or agency environment. Digital Expertise: Strong background in digital and social-first creative production is highly preferred. Technical Proficiency: Deep understanding of project management infrastructure and tools (e.g., Wrike, Float, Monday.com). Leadership Style: A proactive "solution-first" approach; comfortable leading through ambiguity and resolving complex project conflicts. Communication: Exceptional verbal and written skills; a natural leader who can manage diverse personalities and interdisciplinary teams. Education: Bachelor's Degree or equivalent professional standing. Why This Role? This is an opportunity to manage the creative heartbeat of a global beauty leader. You will work at the intersection of high-end design and commercial strategy, ensuring that every piece of creative work meets the highest standards of excellence. #LI-CB1
    $40 hourly 2d ago
  • Senior Manager

    1199 Seiu National Benefit Fund 4.4company rating

    Senior operations manager job in New York, NY

    Requisition #: 7397TEF # of openings: 1 Employment Type: Full time Permanent Category: Non-Bargaining Workplace Arrangement: Hybrid Fund: 1199SEIU Training and Employment Funds Job Classification: Exempt Responsibilities • Oversee the department and assist the Assistant Director to manage the operational and fiscal processes for grant and contractual compliance; work closely with Directors and the Finance department to ensure program services are administered in accordance to funding agency guidelines • Establish goals, ensure compliance and analyze operations and develop strategic plans to improve current operations • Perform full life-cycle grant administration and collaborate with Program Directors to plan, organize and execute services to ensure adherence to all grant and contractual guidelines • Prepare narrative and budget reports to support various funding agencies' Request for Proposal (RFP); direct concurrent grant audits to ensure compliance with funding agency regulations • Review trustees approved yearly budgets and collaborate with directors to resolve any discrepancies; review and approve all internal budget entries in Shared Tracking Application Resource (STAR) system • Prepare audit/monitor report with findings and recommendations for sub-contractors • Manage a team of seven staff members and provide ongoing staff training, prepare staff evaluations and identify staff development needs • Perform additional duties and projects as assigned by management Qualifications • Bachelor's degree in Finance, Accounting or equivalent years of experience required; Master's degree preferred • Minimum of six (6) years of progressive experience in financial management, including three (3) years in grant or contract administration required. • Strong knowledge of grant regulations (federal, state, foundation, or corporate funders). • Proven ability to develop, manage, and reconcile complex budgets. • Excellent leadership, supervisory, and mentoring skills. • Strong analytical, problem-solving, and decision-making skills. • Advanced proficiency in Excel and experience with financial management systems (ERP, grants management software, etc.). • Exceptional written and verbal communication skills; ability to translate financial data into actionable insights for non-financial audiences. • Ability to work flexible hours including some evenings and weekends required
    $96k-137k yearly est. 2d ago
  • Senior Manager, Material Planning

    Interparfums, Inc. 4.4company rating

    Senior operations manager job in New York, NY

    Part of the Interparfums group founded in 1982, Interparfums USA develops, manufactures and distributes prestige perfumes and cosmetics as the exclusive worldwide licensee for Abercrombie & Fitch, Anna Sui, Donna Karan, DKNY, Graff, GUESS, Hollister, MCM, Oscar de la Renta, Roberto Cavalli, Salvatore Ferragamo and Ungaro. Through its global distribution network, the Company's products are sold in over 120 countries. The Senior Manager - Material Planning is a key role within the Planning Team, responsible for overseeing the planning of short- and long-term product requirements in support of the Master Production Schedule. This role evaluates inventory levels and demand across multiple domestic and international locations, balancing requirements and financial considerations to align with company objectives. The Senior Manager also partners closely with suppliers and cross-functional teams to ensure timely and accurate receipt of inventory, while effectively managing excess and obsolescent materials, and provides leadership and guidance to two direct reports. This position is based in office from Mondays-Thursdays, and remote on Fridays. Responsibilities: Own purchasing of materials using the Material Replenishment Planning as needed for production and in accordance with supply parameters Determine and maintain supply parameters such as lead times and Minimum Order Quantities to ensure efficient outputs Management of component versions to ensure accurate work orders and stock usage Confirm material availability to create production orders that support service objectives, inclusive of required stock transfers Utilize capacity planning, economic order quantity evaluation to ensure a smoother supply chain Review material shortages preventing order conversion and follow up with appropriate suppliers to expedite deliveries Manage exceptions and deviations from the plan as needed by advancing or adjusting supplier orders Track and maintain purchase orders to always ensure accuracy Engage in efforts that support inventory reconciliation and evaluation of inventory health Communicate material supply issues to Supply Planning Participation in the coordination of engineering changes, product line extensions or new product launches to ensure timely transitions in material and production flow Achieve in-stock and inventory goals Approve supplier purchase orders in accordance with company targets and guidelines Oversee movement of material within location network Lead supply chain projects and initiatives that will enhance planning and inventory process and results Supervise, mentor and coach direct reports (Coordinator, Planner or Manager-level) Recognize opportunities and take initiative to develop or redevelop processes accordingly Education/Experience Bachelor's degree in Supply Chain Management, Business Administration, or related field 5+ years of experience within material/component planning and supply chain 1+ years of experience managing direct reports Prior working experience within the Beauty or CPG industry required Required Skills Fundamental knowledge of Supply Chain (Plan, Source, Make, Deliver), the integration of organization, system, and process enterprise wide, and the importance of Master Data in the overall effectiveness and operation of the Supply Chain Strong technical (MRP, Office, Outlook, etc.) and interpersonal communication skills The ability to work independently with strong decision-making and problem-solving skills Excellent communication skills, including written, verbal, and presentation; comfortable and credible with both internal and external partners Self-starter who will thrive in fast-paced, dynamic environment Possess a strong sense of urgency and ability to multi-task and pivot We Offer: The salary range for this position is $125,000 - $150,000 annually, commensurable with skills, experience, and qualifications Bonus opportunity based on personal and business performance Robust healthcare, insurance, and benefit options Paid time off policies including vacation, personal, holiday, and sick days 401K plus company match Options to support development, including complimentary access to LinkedIn Learning An entrepreneurial career with a dynamic environment where all voices are heard and appreciated Low hierarchy with high visibility to C-Suite on a regular basis A growing company with a proven track record of solid financial stability Interparfums USA, LLC is an Equal Opportunity Employer and is committed to providing fair and equitable employment opportunities in compliance with all applicable federal, state, and local laws.
    $125k-150k yearly 3d ago
  • Director, Healthcare Operations

    Confidential Careers 4.2company rating

    Senior operations manager job in New York, NY

    The Director of Healthcare Operations serves as a site representative at an assigned healthcare location for all administration and management matters directly related to the specific healthcare site. Responsibilities include: Executes the provision of administrative and employment services Serves as the initial point of contact for the assigned healthcare locations' leadership on administration and management issues Works with Company Departments to ensure system-wide compliance at the assigned healthcare location Serves as a project manager to administrative and clinical managers at the assigned healthcare location Works collaboratively on the local and system level, along with Company Departments, to manage expense and budgets Analyzes and develops timely responses to requests or changes from the assigned locations' leadership Communicate and partner with facility staff to improve system-wide performance Identifies local labor-management issues and serves as point of contact for labor issues in partnership with Company Labor Relations Maintains oversight of assigned healthcare location team members Participates in committees and engagements with assigned healthcare location leadership Qualifications include: Bachelor's degree, preferably in Business, Health Care Services, public administration or a similar field; a Master's degree is preferred 5 or more years of progressively responsible management experience within a health care facility or medical group practice Demonstrated competencies in the following areas: Planning, decision-making and implementation Analytical capacity (quantitative and qualitative) Financial management Organizational ability Oral and written communication Project management Ability to build trust through listening, supporting others and demonstrating integrity Proficiency in contract management Excellent client management and business literacy skills Proficient in use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required High attention to detail Ability to maintain high standards despite pressing deadlines Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment Must be able to prioritize a variety of time sensitive tasks Knowledge and practical application of Federal, State, and local laws with a solid understanding of the general body of laws surrounding Finance, as well as some experience with HR Excellent interpersonal and communication skills Annual salary for this position is $120,000 - $150,000. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). Equal Opportunity Employer
    $120k-150k yearly 5d ago
  • Senior Settlement & Escrow Manager - CRE Transactions

    Goldstreetabstract

    Senior operations manager job in New York, NY

    A leading firm in title insurance is seeking an experienced Settlement / Escrow Manager in New York, NY. The ideal candidate will oversee the settlement process for high-end commercial transactions, manage escrow coordination, and ensure compliance with legal requirements. Candidates should have at least 5 years of relevant experience and strong communication and organizational skills. This role requires handling high-pressure situations with professionalism. #J-18808-Ljbffr
    $111k-158k yearly est. 1d ago
  • Operations Director

    Bucherer USA

    Senior operations manager job in New York, NY

    Job Title: Operations Director Reports to: Store Director Division: Retail The Operations Director is responsible for driving operational efficiency and achieves profitability goals within their designated area/store. They oversee expense management, shortage prevention, staffing and scheduling, merchandise flow, customer service, and adherence to housekeeping and safety standards. The Operations Director serves as they key on-site team member leading Operational Excellence though system savviness, collaborative partnership with all store team members, corporate partners and stores across the network. ESSENTIAL JOB RESPONSIBILITIES • Collaborate with store teams to streamline workflows, allowing for increased focus on the client experience. • Manage non-payroll expenses, directly responsible for costs related to all operational activity. • Direct receiving and processing of all merchandise receipts; ensure back-of-house standards are maintained. • Analyze store shortages and implement reduction initiatives in partnership with the Asset Protection. • Ensure thorough understanding of procedures, policies, exposure standards, and shortage awareness by the store team, including all People Leaders and colleagues. • Support and set up for events. • Ensure accurate set-up and handling of merchandise across both front-of-house and back-of-house operations, supporting effective product availability and presentation. • Train, motivate, and develop the store team to maximize their potential and business opportunities. • Clearly communicate store and Company objectives to ensure both store management and all associates are well-informed. • Oversee store maintenance, ensuring a safe, clean and welcoming environment is maintained for both clients and employees. • Manage supply budgets and ensure the store remains stocked with selling supplies and other required items. • Initiate and implement shortage and safety programs. • Recruit and select qualified support colleagues, as applicable. • Partner with store management on team development, identifying training needs and any operational challenges and recommending actionable solutions. • Create a positive, inclusive work environment focusing on internal and external customer service and safety. • Address colleague concerns fairly and reasonably, consistent with Company values. • Monitor and address performance issues promptly; administer reviews and check-ins, as applicable. • Utilize the check-in process as a tool for colleague talent development, promotion, and advancement. • Improve overall Operations Efficiency results by focusing on training and support. • Effectively manage the operations of multiple locations/within a Flagship across the designated area assignment. • Act as a systems Super User during the digital migration project; attend all relevant training and meetings to lead local implementation and training efforts. • Maintain in-depth expertise on store systems and provide continuous support to store teams, while offering insights and feedback to corporate partners. • Lead continuous communication and training efforts on system, policy and process enhancements and updates QUALIFICATIONS • 5-7+ years experience in an Operations supervisory role within a fast-paced premium retail or experience-based environment. 3+ year in a multi-unit or Flagship environment preferred. • Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on store and Company needs. • Detail oriented • Must have knowledge of POS and Inventory management systems. • Excellent communication, collaboration and interpersonal ability. • Adaptable and collaborative, with a continuous improvement mindset. • Strong business acumen with the ability to use systemic reporting to drive decision making. • Excellent critical thinking and problem-solving abilities. • Strong knowledge of inventory and shrink mitigation shortage and investigation. SALARY RANGE- $100,000 - $120,000 We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
    $100k-120k yearly 2d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Brick, NJ?

The average senior operations manager in Brick, NJ earns between $107,000 and $207,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Brick, NJ

$149,000
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