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  • Director of Call Center Operations

    Trades Holding Co., LLC

    Senior operations manager job in Cleveland, OH

    We are hiring a Director of Call Center Operations to lead and scale a growing, technology-enabled call center operation. This role is for a proven leader who can step in quickly, drive performance, and lead teams through growth and change. This leader will own day-to-day operations while helping shape the future-state call center, managing managers, optimizing technology (ServiceTitan, AI, phone systems), and strengthening alignment between call center, dispatch, and field operations. This is a hands-on, high-impact role requiring strong leadership, technical fluency, and operational discipline. Key Responsibilities Leadership & Team Management Lead a multi-layered call center organization, including direct management of multiple team leads across locations. Coach and train leaders and agents in real time; reinforce performance standards and accountability Lead through change with clarity, consistency, and a positive, solutions-oriented approach Build a high-performance, customer-focused culture Operations & Performance Own daily call center operations, ensuring efficiency, quality, and scalability Drive best-in-class inbound and outbound performance in partnership with dispatch and field leadership Align call handling, scheduling, and capacity to support revenue and customer experience Identify gaps and implement process improvements quickly and effectively Technology, AI & Phone Systems Serve as a hands-on expert in ServiceTitan, including call workflows, reporting, and operational optimization Leverage AI-enabled tools (QA, call analysis, automation, routing, forecasting, coaching) to improve conversion, quality, and efficiency Manage and optimize multiple phone service providers, IVR, routing, overflow, and after-hours coverage Ensure seamless integration across phone systems, ServiceTitan, and AI platforms Partner with vendors and internal teams to drive continuous improvement and adoption KPIs & Optimization Own call center KPIs, including answer rate, booking/conversion, abandonment, AHT, schedule efficiency, and quality Use data and reporting to drive accountability, coaching, and operational decisions Translate insights into clear action plans for managers and teams Change Management & Growth Lead the call center through growth, transformation, and organizational change Help design and implement the future-state call center structure, staffing model, and technology roadmap Support hiring, onboarding, and training to scale effectively Balance immediate execution with long-term operational strategy Qualifications Required: 7+ years of call center leadership experience in a performance-driven environment Proven experience managing managers and frontline teams Hands-on ServiceTitan experience (or similar) Demonstrated experience using AI tools to improve call center performance Experience working with multiple phone service providers Strong understanding of call center KPIs and operational optimization Experience leading teams through growth or change Strong communication, analytical, and leadership skills Preferred: Experience in home services or field-service operations Background in scaling or restructuring call center operations Experience building SOPs, training programs, and performance frameworks Benefits Start Day 1 of Employment! Paid time off and paid holidays Medical, dental, vision, life, and 401(k) match up to 4% Founded in 1994, Trades Holding Company is a leading franchisee operator of four renowned residential home servicing brands: Mr. Rooter (plumbing), Mr. Electric (electrical), Rainbow Restoration (restoration services) and AireServ (HVAC). As the largest Mr. Rooter franchisee, we are committed to delivering top-tier plumbing, electrical, and water restoration services to our customers and communities across Ohio, Kentucky, and Indiana. With nearly 400 full-time employees Trades is dedicated to fostering a superior career journey from apprenticeship to retirement. Our mission is to ensure the highest quality of service and customer satisfaction, reflecting our core values of excellence, reliability, and community support. Trades Holding Company, LLC (dba Mr. Rooter, Mr. Electric, Rainbow Restoration and AireServ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $94k-150k yearly est. 5d ago
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  • Director Customer Operations

    360 Recruiter Accelerator

    Senior operations manager job in Cleveland, OH

    Our client seeks an experienced Customer Operations leader to enhance satisfaction, streamline processes, and fuel growth-you'll be directing teams and syncing commercial strategies with priorities. This is an onsite role and relocation support is provided. Key Responsibilities Lead, coach mentor team to exceed customer expectations. Cultivate customer relationships by uncovering potential for sustained growth opportunities. Develop strategy for ongoing improvement and growth. Monitor KPIs, analyze feedback, and implement improvements using data insights. Manage budgets and scheduling. Collaborate with sales, operations, and product teams for seamless customer experiences. Requirements Bachelor's degree Background in Manufacturing, private label or co-manufacturing preferred. Expertise in deal negotiation, commercial proposals, SIOP process and revenue delivery. Leadership experience Operations, Lean/continuous improvement background, preferred Strong analytics, CRM proficiency, and financial acumen. Excellent communication and cross-functional collaboration skills. Relocation support is provided.
    $99k-139k yearly est. 5d ago
  • Senior Director Practice Operations

    Crystal Clinic Orthopaedic Center 4.1company rating

    Senior operations manager job in Fairlawn, OH

    Provides enterprise-wide strategic, operational, clinical, and financial leadership across the orthopedic service line, including outpatient practices, hospital-based services, ambulatory surgery centers, and ancillary services. This role serves as a senior operational leader and trusted partner to executive leadership and orthopedic physicians, accountable for service line performance including quality outcomes, patient experience, access, physician engagement, financial results, and growth. This role advances organizational strategy by standardizing operations, optimizing access and throughput, driving quality and safety, and fostering high-performing teams to deliver patient-centered care. Essential Job Functions/Accountabilities Practice Strategy and Physician Partnership: Leads the development and execution of the orthopedic service line and practice operations strategy aligned with organizational priorities. Serves as a senior operational partner and liaison to orthopedic physicians, physician leaders, and executive leadership. Co-facilitates physician practice management task force, ensuring physician input informs operational strategy. Identifies growth opportunities, service enhancements, and market expansion initiatives based on market trends and organizational goals. Operations Oversight and Performance: Provides executive oversight of day-to-day operations for central scheduling and authorization functions and all orthopedic clinic operations. Ensures efficient patient flow, scheduling, access, throughput, and resource utilization. Establishes, monitors, and improves key performance indicators related to access, productivity, quality, patient experience, and financial performance. Standardizes workflows, policies, and procedures to ensure consistency, scalability, and operational excellence. Financial Management: Develops, manages, and oversees service line and practice budgets, including forecasting, revenue, expense, and capital planning. Monitor financial performance including volumes, margins, productivity, and cost management initiatives. Analyze clinical, operational, and financial data to drive informed decision-making and performance improvement. Quality Safety & Compliance: Partners with clinical, quality, risk, and compliance leaders to drive quality improvement and patient safety initiatives. Ensures compliance with all regulatory, accreditation, licensure, HIPAA, OSHA, and organizational requirements. Monitors quality metrics, outcomes, and patient experience scores; lead corrective action and improvement efforts as needed. Growth and Organizational Cooperation: Partners with senior leadership and physicians to evaluate growth, expansion, and access optimization opportunities. Collaborate with Nursing, HR, IT, Finance, Quality, Patient Experience, and other departments to align orthopedic operations with organizational strategy. Establishes and maintains policies and governance structures that support sustainable growth and performance. People Leadership and Development: Recruits, leads, coaches, and develops orthopedic administrative and operational leaders. Builds leadership capability and succession planning to support long-term organizational success. Fosters a high-performance culture that promotes accountability, engagement, collaboration, and continuous improvement. Supports recruitment, onboarding, development, and retention of physicians, advanced practice providers, and staff. Other Responsibilities: Complete additional duties as needed in support of smooth, patient-centered clinic operations. All other duties not specifically assigned. Position Requirements Education: Bachelor's Degree required, in health-related field preferred; MBA, MHA or MHSA highly preferred. Experience: 7-10 years of demonstrated leadership and management experience required; four (4) or more years' experience in outpatient operations management and experience managing multiple healthcare clinic locations; in-depth experience working with multiple providers and a large non-provider staff preferred; proficient knowledge of the clinic's equipment and supplies necessary to deliver quality patient care. Technical Skills: Proficient in Word, Excel, PowerPoint programs; Basic knowledge of Orthopaedic, Sports, Emergency Department (ED) medicine, and Plastics and medical terminology; demonstrated business acumen; general financial analysis skills; excellent interpersonal skills; demonstrated excellent supervisory skills; good problem solver, independent thinker and detail oriented. Key Competencies: Patient-centered leadership with a strong commitment to quality, safety, and outcomes. Strategic, operational, and financial acumen within complex healthcare environments. Emotional intelligence with the ability to build trust, influence physicians, and navigate complex organizational dynamics. Data-driven decision-making with the ability to translate insights into actionable strategies. Change management expertise with demonstrated success leading transformation and standardization. Collaborative, transparent leadership style that fosters engagement and accountability. Certifications/Licenses/Registrations: Current or previous license to practice as registered nurse in the State of Ohio preferred. Build Your Career with Crystal Clinic Orthopaedic Center At Crystal Clinic, people come first-patients and team members alike. Whether you're starting your career or bringing years of experience, you'll find a supportive environment where you can grow and make a real difference. Join our 5-star team of experts in orthopedics and plastic/reconstructive care, with over 50 board-certified physicians and 15+ locations across Northeast Ohio. What We Offer: Comprehensive Medical, Dental & Vision 100% Employer-Paid Life, Short- & Long-Term Disability 401(k) + PTO Voluntary Pet, Home, and Auto Insurance Benefits Tuition Reimbursement Employee Assistance & Wellness Programs
    $133k-184k yearly est. 3d ago
  • Operations Manager

    Textbook Painting

    Senior operations manager job in Cleveland, OH

    THE OPPORTUNITY: Textbook Painting is seeking a strategic Operations Manager to lead our field operations team. We're at an exciting growth stage and need a leader who can help us scale while maintaining the quality and culture that got us here. This is a senior leadership role that requires a strategic mindset, the ability to build and implement systems with long-term ROI, and a talent for developing leaders who can scale with the company. You will report directly to the President and have meaningful influence on company strategy and direction. The primary focus is people development, systems improvement, capacity planning, and ensuring the company hits its short and long-term goals. PRINCIPAL RESPONSIBILITIES: Lead and develop middle managers through weekly 1:1s and coaching Own operations P&L through Gross Profit-drive profitability through labor efficiency and smart resource allocation Build scalable systems for quality control, safety, and operational efficiency Partner with Sales, HR, and Finance to solve cross-functional challenges Manage vendor relationships and negotiate favorable terms with paint suppliers Plan workforce capacity to meet seasonal demand fluctuations Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries Manage and recruit sub-contractors to ensure work meets quality standards IDEAL CANDIDATE: 3+ years operations management experience; field-service or trades industry preferred Experience as a "manager of managers"-leading supervisors and team leads Demonstrated P&L ownership with financial accountability Track record of implementing operational systems with long-term ROI Strong analytical mindset-uses data to inform decisions WHAT WE OFFER: $90,000.00 - $125,000.00 from salary and performance based bonus opportunities Health, dental, and vision insurance 401(k) with company match PTO and paid holidays Professional development budget Real authority to make decisions and shape the operation ABOUT TEXTBOOK PAINTING: We're a residential painting company serving Greater Cleveland for almost 20 years. With approximately 35 field staff and a growing office team, we've built our reputation on exceptional customer service and investing in our people. Our services include interior painting, exterior painting, and cabinet refinishing. Awards & Recognition: Crain's Cleveland Business Top Employer Inc. 5000 Fastest Growing Companies Weatherhead 100 Our Core Values: 1. Follow the Golden Rule and build lifelong relationships 2. Take pride and ownership in everything you do 3. Continually learn and teach others 4. Face challenges and obstacles like a buffalo-head on 5. Lead with a servant's heart and a team-first attitude
    $90k-125k yearly 5d ago
  • Sr Operations Plastic Manufacturing Manager

    Hunter Recruiting

    Senior operations manager job in Wooster, OH

    The Sr Operations Manager (Plastics) is responsible for leading the plastics manufacturing division within a high-volume production environment. This role partners closely with plant leadership to drive safety, quality, delivery, and cost performance, while overseeing supervisors and frontline teams across 3 shifts. The ideal candidate is a hands-on leader with plastics manufacturing expertise who can foster a strong team culture, develop talent, and ensure operational excellence. Sr Operations Manager (Plastics) Responsibilities: Lead safe, compliant, and efficient plastics manufacturing operations. Oversee supervisors and operators across production, assembly, blow molding, injection molding, and quality. Develop and implement strategies to improve efficiency, reduce costs, and enhance production results. Ensure on-time delivery and production metrics are consistently met. Collaborate with Quality, Engineering, Scheduling, Supply Chain, and Safety teams to achieve plant objectives. Manage staffing levels, workforce planning, and budget targets. Coach and develop supervisors and staff to strengthen engagement and team performance. Review operational data and reports to identify improvement opportunities. Serve as an active member of the manufacturing leadership team and support special projects. Sr Operations Manager (Plastics) Requirements: Bachelor's degree in Engineering/ Business, or a related field preferred. 3 - 10 years of supervisory experience in a team-based environment. Experience in a process-oriented, customer-focused, quality-driven production setting. Proven leadership experience in plastic manufacturing required. Strong knowledge of blow molding, injection molding, and plastics processing. Lean/Six Sigma or continuous improvement experience strongly preferred. Demonstrated ability to drive cultural change, build strong teams, and improve morale. Hands-on leadership style with the ability to engage directly on the production floor. Occasional overnight travel required.
    $103k-147k yearly est. 3d ago
  • Supply Chain and Operations Consulting- Senior Manager- SAP Extended Warehouse Management

    Accenture 4.7company rating

    Senior operations manager job in Cleveland, OH

    We Are:The Accenture Supply Chain & Operations Logistics team is redefining how companies innovate within the supply chain. Our Logistics practice delivers cutting-edge transportation and logistics solutions, helping clients streamline operations, reduce costs, and enhance customer satisfaction through digital transformation. Practitioners in Logistics team build and deliver Warehousing & Transportation solutions, driving flexibility, insights, and agility in supply chains across industries. You Are:A logistics transformation expert with a deep understanding in Warehousing and/or Transportation solutions and a proven track record in the end-to-end value chain. You bring strategic insight and analytical expertise to integrate digital logistics capabilities into real-world solutions. Your strengths include the ability to lead teams and engage clients, fostering projects that meet unique client needs with sustainable solutions. The Work: + Define and implement logistics transformation strategies using SAP Digital Supply Chain solutions. + Develop and oversee functional designs and manage hand-offs with technical development teams. + Lead full-cycle SAP Digital Supply Chain transformations, from blueprinting and configuration to testing and go-live. + Collaborate with clients and Accenture teams to design logistics solutions for resilient and sustainable supply chains. + Act as the primary SAP Supply Chain capability contact and support project governance. + Mentor Accenture's Supply Chain & Operations Logistics team members, building domain expertise. + Contribute to business development, proposal submissions, and client presentations. + Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's What You Need: + Minimum of 7 years in logistics and transportation, including SAP Extended Warehouse Management (SAP EWM) project leadership roles. + Bachelor's degree or equivalent, or at least 10 years of work experience in lieu of a degree. Bonus Points If: + You have strong SAP EWM configuration, integration, and deployment experience with multiple full-cycle implementations across various Industries. + You are known in the market by partners, customers, and SAP as a thought leader in supply chain. + You have experience with cloud platforms and integrating SAP EWM with cloud solutions and/or Warehouse automation hardware providers. + You possess strong analytical skills for improving warehouse efficiency, network productivity, and cost management. + You excel in using the latest digital technologies such as GenAI to enhance logistics and warehousing operations. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $93k-122k yearly est. 3d ago
  • Vice President Operations

    Surety HR, Inc.

    Senior operations manager job in Wadsworth, OH

    The Vice President of Operations is responsible for overseeing daily manufacturing, logistics, and workforce operations within a high-volume plastics extrusion environment. This role ensures efficient production planning, timely shipping, accurate inventory management, and effective labor oversight to support operational excellence and customer satisfaction. Key Responsibilities Production & Manufacturing Operations Plan and coordinate production schedules for 14 extrusion lines, aligning output with purchase orders and employee availability. Ensure accurate printing and application of product labels, maintaining compliance with specifications and quality standards. Monitor production efficiency and adjust schedules as needed to meet operational demands. Shipping & Logistics Schedule and process 3-5 full truckload (FTL) shipments per week. Manage and process 5-10 less-than-truckload (LTL) shipments per day. Coordinate with carriers and internal teams to ensure timely and cost-effective shipments. Procurement & Inventory Management Order and manage monthly raw material requirements based on production needs and supplier lead times, including: 200,000-400,000 lbs of PVC Approximately 50,000 boxes across 8 SKUs Approximately 50,000 cores across 8 SKUs Foam, foils, tape, and related materials Approximately 400 skids per month Maintain adequate inventory levels while minimizing waste and excess stock. Workforce Management Lead the hiring and interviewing of all temporary workers to support production demands. Assist with employee disciplinary actions in accordance with company policies and labor regulations. Support timekeeping and payroll accuracy by reviewing time clock records and verifying employee hours. Qualifications & Skills Proven leadership experience in manufacturing or industrial operations, preferably within plastics or extrusion environments. Strong knowledge of production planning, logistics, and inventory control. Experience managing high-volume raw material procurement and shipment coordination. Demonstrated ability to lead, interview, and support hourly and temporary workforce populations. High attention to detail, strong organizational skills, and the ability to manage multiple priorities simultaneously. 5+ years of experience in a leadership role within a manufacturing company Bachelors degree minimum
    $102k-173k yearly est. 1d ago
  • Operations Manager

    Alpha Space Control Company

    Senior operations manager job in Akron, OH

    Operations Manager - Pavement Marking Operations The Operations Manager is responsible for driving the overall success of our pavement marking branch by overseeing daily operations, developing strong customer relationships, and leading a team of skilled road striping professionals. This role requires a solid background in construction estimating and project management, combined with a strategic, entrepreneurial mindset. Through exceptional leadership and an unwavering commitment to quality, the Operations Manager will grow the branch's market presence and establish it as the preferred provider of high-quality pavement marking services in the region. Key Responsibilities Customer Relationship Management · Build and maintain long-term relationships with paving companies, contractors, municipalities, and other key clients. · Serve as the primary representative of the branch, reinforcing a reputation for reliability, professionalism, and quality service. Business Development · Identify and pursue new business opportunities within the region to expand the customer base. · Leverage industry knowledge, market trends, and professional networks to secure projects where pavement marking services are needed. Team Leadership · Recruit, train, and lead a team of ethical, skilled, and motivated pavement marking professionals. · Foster a collaborative, safe, and productive work environment with clear expectations and accountability. · Oversee crew scheduling and ensure teams are fully prepared to meet project deadlines while minimizing operational risk. Project Management & Estimating · Accurately evaluate job requirements and prepare competitive, profitable estimates and bids. · Monitor project schedules, labor, and material usage to ensure profitability, quality, and timely completion. Safety & Compliance · Champion safety initiatives and ensure compliance with OSHA, DOT, and company safety standards. · Conduct regular safety meetings, audits, and inspections to maintain a safe working environment. Required Qualifications · 5+ years of experience in construction or the pavement marking industry · At least 3 years of experience in estimating, project management, or a leadership role · Proven ability to build and maintain strong customer relationships based on trust and service quality · Strong estimating and cost-control skills in construction or pavement marking projects · Demonstrated experience leading and motivating high-performing teams · Knowledge of OSHA regulations, DOT requirements, and construction safety best practices · Excellent communication, problem-solving, and negotiation skills Preferred Qualifications · Bachelor's degree in Construction Management, Business, or a related field (or equivalent experience) · Prior experience in pavement marking or road construction · Familiarity with estimating software and project scheduling tools Benefits · Health Insurance · Dental Insurance · Vision Insurance · 401(k) Retirement Plan
    $64k-104k yearly est. 3d ago
  • HVAC Service Manager

    Arco Home Services

    Senior operations manager job in Bedford Heights, OH

    At Arco Home Services, we take pride in delivering top-tier residential plumbing, heating, cooling, and electrical services. With decades of experience and a commitment to exceptional customer care, we've built a reputation as a trusted name in home services. Our team is dedicated to quality craftsmanship, integrity, and continuous growth-both for our employees and the communities we serve. We are growing fast-and we're looking for a Residential HVAC Manager who is passionate about leadership, performance, and customer satisfaction. If you're experienced and ready to make a measurable impact, this is your opportunity. Pay: $70,000 - $150,000 Earning Potential (Salary + Monthly Bonuses, based on performance) What We Offer Competitive Compensation - Your expertise and performance deserve rewarding pay. A Strong, Supportive Team - Work in an environment that values your skills and fosters growth. Job Stability & Growth - Join a well-established company with long-term career opportunities. Commitment to Innovation - Work with a leadership team that embraces new ideas and continuous improvement. Comprehensive Benefits - We take care of our employees, offering industry-leading benefits and perks. Key Responsibilities: Leadership & Culture Lead, manage, and mentor a team of HVAC technicians Foster a culture of quality, accountability, and continuous improvement Revenue Growth & Strategy Drive division performance through goal-setting, reporting, and team development Collaborate with sales and marketing teams to increase service opportunities and customer retention Operational Excellence Partner with operations, dispatch, and customer service teams to streamline processes Improve efficiency through scheduling, workflow improvements, and technician performance tracking Technical Oversight Serve as the go-to expert on residential HVAC service and maintenance Stay current with industry standards, regulations, and emerging technologies Customer Satisfaction Ensure top-tier service quality and responsiveness Handle escalated customer concerns with professionalism and care Qualifications Minimum of 3-4 years of management experience in residential HVAC Proven HVAC installation experience in residential applications Ability to inspire and drive personal and professional growth among team members Dedication to providing homeowners with unmatched satisfaction Strong leadership skills and a history of achieving business goals Detail-oriented and skilled at multitasking Effective presentation skills and comfort speaking to groups Confident and decisive communication in a fast-paced, goal-driven environment Proficiency in computer use and Microsoft Office applications (Excel, Word, PowerPoint) Benefits & Perks: Medical, Dental, and Vision Insurance 401(K) Plan with company matching Paid Time Off & Holiday Plan Company-provided life & disability insurance Relocation assistance available for the right candidate Join Our Team! At Arco Home Services, we don't just offer jobs-we build careers. If you're ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you!
    $70k-150k yearly 4d ago
  • Operations Manager

    Allstem Connections

    Senior operations manager job in Cleveland, OH

    The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in food and beverage manufacturing. Responsibilities Establish and maintain business standards for accuracy, productivity and reliability Manage the daily plant operations for shipping & receiving, and production Introduce new equipment, products and processes Ensure regulatory, compliance and regulations Manage production floor cleanliness Qualifications 3+ years of experience in leadership role Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business
    $64k-104k yearly est. 1d ago
  • Operations Manager

    Reese Consumer Health

    Senior operations manager job in Cleveland, OH

    Operations Manager - Reese Brands At Reese Consumer Health, we put Consumers First! Our diverse product portfolio includes category leading brands such as Reese's Pinworm , Reese's Colotest and new brands such as LiceGuard As Reese focuses on an aggressive growth strategy, we are looking for a technical and insight driven Operations Manager to help take our business to the next level. Founded in 1907 and headquartered in Cleveland, Ohio, Reese Consumer Health is a consumer-first, insight-driven company with nearly 120 years of expertise in manufacturing, marketing, and collaborating with retailers. Reese helps organizations create innovative OTC products and supplements, leveraging deep industry knowledge to deliver high-quality solutions across the healthcare sector. With an expanding portfolio of brands, Reese is committed to driving consumer health innovation through omnichannel strategies that reach a wide range of consumers across multiple retail and distribution channels. POSITION SUMMARY: The ideal candidate is a results-oriented Operations Manager who will provide hands-on leadership for our manufacturing facilities. Reporting to the Director of Operations, this role is responsible for the oversight of the Production and Maintenance functions across two manufacturing plants. The Operations Manager will drive operational excellence by managing Production Supervisors and leading a total team of 30-40 employees. The primary objective of this role is the execution of daily plant operations, delivering on Reese's core goals regarding Safety, Quality, Delivery, Productivity, and Cost. RESPONSIBILITIES: Achieve monthly and annual operating plan as defined by the Operations KPIs and company financial goals. Provide visible, hands-on leadership across two plant locations, ensuring consistent communication and policy enforcement at both sites. Own the talent lifecycle for the facility by partnering with HR to interview and hire top talent, while implementing training matrices that upskill staff and ensure a flexible, cross-trained workforce to cover production needs. Directly manage, coach, and develop Production Supervisors, empowering them to lead their shift teams effectively. Foster a high-performance culture among the 30-40 employee workforce, managing performance reviews, training matrices, and disciplinary actions when necessary. Facilitate daily operations meetings to align the team on shift goals, immediate issues, and production targets. Champion a safe work environment by ensuring compliance with applicable regulations, implementing high standards, and driving a continuous improvement mindset across the team. Maintain audit readiness within a GMP-regulated environment by enforcing strict adherence to Reese's Quality Management System, including production records, labeling processes, line clearance, housekeeping standards, and PPE protocols. Consistently execute on strong production schedule attainment. Optimize resource allocation and capacity planning (equipment, personnel, and materials) to support. Ensure Production delivers on customer expectations for On-Time Delivery (OTD) and Fill Rate. Oversight of the Maintenance function, ensuring preventive maintenance (PM) schedules are executed to minimize unplanned downtime. Apply Continuous Improvement and Lean practices such as standard work, 5S, problem solving, and root cause analysis to improve Operational KPIs. Drive improved asset utilization by tracking Downtime and OEE (Overall Equipment Effectiveness) trends and implementing improvement initiatives. Act as a collaborative leader, working with Quality, Supply Chain, HR, Finance, and Sales/Marketing to solve business challenges and meet Reese's goals. REQUIREMENTS: Bachelor's degree in Business, Engineering, Supply Chain, Industrial Management or related discipline. In lieu of degree, 5 years of experience in related work. 3-5 years management experience in manufacturing environment required Experience managing Front Line Supervision required Ability to handle multiple priorities simultaneously Strong communication and people leadership skills Proficient knowledge of MS Office (Word, Excel, PowerPoint) Job Type: Full-time SKILLS: Collaborative mindset with agency, digital, and sales partners. Strong technical and system management skills. Analytical rigor (research assessment, business performance data, financial assessments). Ability to assess, develop and implement innovative business solutions. Proven ability to work cross-functionally and lead teams. Collaborative, strong team player. Strong interpersonal/communications skills. Timeline/critical path management. Strong verbal and written communication skills with internal and external stakeholders and technical and non-technical audiences. Reese Consumer Health offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. SCHEDULE DEMANDS: General schedule is an 8-hour Monday - Friday assignment. Employee must be willing to work additional hours as required, including early mornings, and/or weekends. Reese Pharmaceutical is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.
    $64k-104k yearly est. 3d ago
  • Operations Manager

    Brighton Solutions, Inc. 4.4company rating

    Senior operations manager job in Cleveland, OH

    Brighton Solutions is partnering with a high-performing commercial services organization to identify an Operations Manager who will play a critical role in leading day-to-day operations and driving long-term operational excellence. This is a hands-on leadership opportunity for someone who thrives in fast-paced production environments and enjoys building strong teams, efficient processes, and scalable systems. As Operations Manager, you will oversee all aspects of facility operations, including production, logistics, maintenance, safety, and people leadership. You will work closely with senior leadership to implement operational strategy, improve performance, and support initiatives that span both short- and long-term horizons. What You'll Do Lead and support supervisors and hourly staff Oversee daily production, workflow, and logistics Ensure safety, quality, and regulatory compliance Coordinate maintenance and equipment care Support hiring, training, and performance management Drive productivity and continuous improvement What We're Looking For 3-5+ years of supervisory or plant leadership experience Background in production, laundry, manufacturing, or similar operations Strong communication and people leadership skills Comfortable in a fast-paced, hands-on environment High school diploma or associate degree preferred
    $50k-70k yearly est. 3d ago
  • Field Services Project Manager

    Ross Incineration Services, Inc. 4.0company rating

    Senior operations manager job in Grafton, OH

    Title: Field Services Project Manager Schedule: M-F Duration: Permanent Must Have: Bachelor's degree in Chemistry, Environmental Engineering, or a related field. Equivalent experience will be considered. Minimum five years direct work experience in a project management capacity, including all aspects of process development and execution. Sales experience is a plus. Ability to provide technical proposals and price estimates for projects. Strong working knowledge/understanding of environmental and related regulations (RCRA, OSHA, DOT, etc.) is required. Working knowledge of various hazardous waste disposal technologies (incineration, wastewater treatment, landfill, fuel blending, etc.) Must possess the ability to work independently and in a team oriented, collaborative environment. Must be able to conform to shifting priorities, demands and timelines. Must possess and demonstrate the ability to grow and expand field service capabilities and meet our sales budget objectives. Must have the desire and ability to travel extensively (Day trips and up to 5 overnights a month) Day to day: Responsible for providing business plans, project plans, forecasting both revenue and expenses, and providing input to strategic planning in coordination with RIS, RTS, and RES. Develops and coordinates site safety plans, coordinates resources and project materials, and oversees on-site supervision for the completion of field work. Negotiates with other department managers for the acquisition of required personnel from within the Ross companies, when required. Coordinates billing and related activities with our RES accounting department, RES sales department, and our customers. Manages and coordinates field service activities between the customer and the Ross companies. Oversees supervision of internal and/or external labor on an as-needed basis to complete Field Service Projects. Serves as a technical advisor in the field, ensuring that materials are properly sampled, characterized, profiled, manifested, segregated, packaged, shipped, and to perform industrial services in a safe and compliant manner. Serves as liaison between the customer and the Ross companies: Builds relationships with vendors, customers and subcontractors to ensure work is performed effectively and within regulatory guidelines. Provides project proposals and estimates to the customer and/or RES for Field Service Projects. Provides technical support for the RES sales force including traveling to job sites, providing technical support for our customers, and providing customer based solutions grow our field service capabilities. Supervises and directs the work of the Field Service Project Coordinator including performance management, time management, goal setting, etc. Controls business expenses and maximizes project profitability. Works with RIS to coordinate Corrective Actions on our customer's waste receipts (special repackaging, box/tanker heel clean-outs). Wears personal protective equipment (PPE) as needed and in accordance with safety policies and procedures. Enters confined spaces as required and in accordance with safety policies and procedures. Works indoors and outdoors. Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.
    $53k-80k yearly est. 1d ago
  • Embassy Suites Cleveland Rockside - General Manager

    Aimbridge Hospitality 4.6company rating

    Senior operations manager job in Independence, OH

    Money Maestro: Boost revenue, cut costs, and keep our finances in tip-top shapeyour savvy keeps us winning! Sales Superstar: Dream up sales plans, champion the budget, and connect with big accounts to keep our bookings booming. Systems Whiz: Rock th General Manager, Manager, Suite, Restaurant
    $45k-89k yearly est. 3d ago
  • General Manager

    LHH 4.3company rating

    Senior operations manager job in Akron, OH

    General Manager - Akron The General Manager leads a major Business Unit, holding full profit and loss accountability for all aspects of operations. This role manages a diverse team of division-level managers-including Operations, Fleet Management, Sales, Finance, Human Resources, and Safety-who support the entire Business Unit. The General Manager executes a local market strategy aligned with broader strategic and marketing plans, driving operational excellence and budget achievement. This position oversees all matters related to operations, represents the organization to customers and external stakeholders, ensures compliance with safety and regulatory standards, and leads change management initiatives to foster growth and sustainability. Principal Responsibilities Implement and execute plans that support the area's strategic operating plan, championing tactical initiatives such as safety, customer experience, efficiency, and profitability. Collaborate with sales management to drive commercial, industrial, residential, and municipal sales efforts to achieve growth and optimize profitability. Oversee safety and accident prevention programs, ensuring a safe and productive work environment. Ensure compliance with all standards, including regulatory, safety, accounting, and ethics. Manage performance and talent development. Build and maintain strong relationships with government, community, and other external groups. 15% travel required; some overnight stays. Perform other job-related duties as assigned. Experience, Education, and Certification Required: High school diploma or GED. Degree preferred. Minimum 7 years of progressive leadership and management responsibility. Minimum 3 years of P&L experience. Knowledge, Skills, and Abilities Strong business acumen and strategic thinking. Ability to lead large-scale change initiatives and direct large teams. Proven ability to build and develop high-performing sales teams. Results-oriented, with a commitment to organizational success. Strong problem-solving, analytical, and decision-making skills. Collaborative and creative thinker. Demonstrates and promotes ethical behavior. Experience managing multiple sites and business lines. Proficient in Microsoft Excel, Word, and PowerPoint. Compensation and Benefits Competitive salary, bonus, and equity package. Comprehensive benefits package, including medical, dental, vision, disability, life insurance, 401(k) with company match, employee stock purchase plan, and more. Desired Values and Behaviors Ethical, trustworthy, and accountable. Servant leader with a hands-on, engaged approach. Strong team development and empowerment skills. Effective communicator and active listener. Action-oriented, results-driven, and organized. Strategic and analytical thinker. High energy, grit, perseverance, and determination. Community-minded and humble. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.”
    $46k-79k yearly est. 4d ago
  • General Manager - Healthcare Laundry

    JLN HR Consulting

    Senior operations manager job in Ravenna, OH

    Novo Health Services is seeking a dynamic and highly motivated General Manager to lead our Ravenna, OH facility. This is a high impact role with complete facility oversight that requires exceptional leadership, business acumen, operational expertise, and the ability to drive the facility to achieve and maintain various industry accreditation requirements. Responsibilities: Lead and direct the laundry processing operation which involves planning, budgeting and monitoring the daily production activities. Oversee all aspects of facility operations, including production, quality control, safety management, plant maintenance, logistics and supply chain management. Strong financial knowledge and understanding of a P&L, labor utilization reports and capital investments. Improve efficiencies by utilizing Six Sigma or Lean Manufacturing methodologies to achieve production goals. Optimize processes for maximum productivity and efficiency. Implement and maintain effective inventory management and capacity planning systems. Ensure compliance within our regulatory agency standards including HLAC, EPA and OSHA. Develop and manage the facility's budget, ensuring responsible spending and maximizing profitability. Monitor key performance indicators (KPIs) and make data-driven decisions to improve financial results. Lead, motivate, and develop a high-performing team. Foster a positive work environment through effective team building, delegation, performance management, and employee relations. Drive customer satisfaction by building strong customer relationships and responding timely to concerns or inquiries. Qualifications: Bachelor's degree in business administration. Minimum five (5) years of experience in a General Manager or Production Manager capacity or similar leadership role. Proven track record of success in strategic planning, financial management, operational efficiency, and team leadership. Six Sigma or Lean certification required Excellent communication, interpersonal, and problem-solving skills. Detail oriented with a logical approach to problem solving Proficiency in Microsoft office
    $42k-80k yearly est. 4d ago
  • Pharmacy Operations Manager

    Walgreens 4.4company rating

    Senior operations manager job in Cleveland, OH

    Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare. Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication Communicates with pharmacy team, relaying messages from the support center or other key emails as required. Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). Has one year of work experience as a pharmacy technician in a retail or hospital setting. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Requires willingness to work flexible schedule, including evening and weekend hours. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications Previous people management/ leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly
    $22.5-31 hourly 2d ago
  • Store Manager - Rural King

    Rural King Supply 4.0company rating

    Senior operations manager job in Lodi, OH

    About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates. Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance Uphold the commitments to the company's processes and policies, values, and mission Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Ensure attractive, safe, and accurately priced merchandise displays Responsible for the maintenance and upkeep of the building and grounds Responsible for effectiveness of technology to ensure a seamless customer experience across all channels Demonstrate effective and consistent communications and interpersonal skills Demonstrate effective problem-solving and analytical skills Maximize inventory, cash control, and loss prevention techniques May be required to cross train and perform other duties SUPERVISORY RESPONSIBILITIES Supervise and direct the assistant managers, department managers, and store associates Has authority into the job status of associates: hiring, firing, promotions, and assignments Essential Qualities for Success 2+ years retail management experience Be an outgoing self-starter who enjoys working with people Computer knowledge in Excel and Word Proficient user of computer software systems Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Ability to work independently without supervision Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Use general office equipment such as computer, telephone, copy machine, fax machine, calculator Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment PHYSICAL REQUIREMENTS Good visual acuity Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to stand and/or walk for long periods of time Ability to use a ladder and/or pallet jack Close vision for computer work Repetitive wrist movements on keyboard Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
    $30k-42k yearly est. 13d ago
  • Supply Chain and Operations Consulting- Senior Manager- SAP Extended Warehouse Management

    Accenture 4.7company rating

    Senior operations manager job in Cleveland, OH

    We Are: The Accenture Supply Chain & Operations Logistics team is redefining how companies innovate within the supply chain. Our Logistics practice delivers cutting-edge transportation and logistics solutions, helping clients streamline operations, reduce costs, and enhance customer satisfaction through digital transformation. Practitioners in Logistics team build and deliver Warehousing & Transportation solutions, driving flexibility, insights, and agility in supply chains across industries. You Are: A logistics transformation expert with a deep understanding in Warehousing and/or Transportation solutions and a proven track record in the end-to-end value chain. You bring strategic insight and analytical expertise to integrate digital logistics capabilities into real-world solutions. Your strengths include the ability to lead teams and engage clients, fostering projects that meet unique client needs with sustainable solutions. The Work: * Define and implement logistics transformation strategies using SAP Digital Supply Chain solutions. * Develop and oversee functional designs and manage hand-offs with technical development teams. * Lead full-cycle SAP Digital Supply Chain transformations, from blueprinting and configuration to testing and go-live. * Collaborate with clients and Accenture teams to design logistics solutions for resilient and sustainable supply chains. * Act as the primary SAP Supply Chain capability contact and support project governance. * Mentor Accenture's Supply Chain & Operations Logistics team members, building domain expertise. * Contribute to business development, proposal submissions, and client presentations. * Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Here's What You Need: * Minimum of 7 years in logistics and transportation, including SAP Extended Warehouse Management (SAP EWM) project leadership roles. * Bachelor's degree or equivalent, or at least 10 years of work experience in lieu of a degree. Bonus Points If: * You have strong SAP EWM configuration, integration, and deployment experience with multiple full-cycle implementations across various Industries. * You are known in the market by partners, customers, and SAP as a thought leader in supply chain. * You have experience with cloud platforms and integrating SAP EWM with cloud solutions and/or Warehouse automation hardware providers. * You possess strong analytical skills for improving warehouse efficiency, network productivity, and cost management. * You excel in using the latest digital technologies such as GenAI to enhance logistics and warehousing operations. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 #LI-NA-FY25 Locations
    $93k-122k yearly est. 3d ago
  • Store Manager

    Rural King Supply 4.0company rating

    Senior operations manager job in Wooster, OH

    About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates. Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance Uphold the commitments to the company's processes and policies, values, and mission Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Ensure attractive, safe, and accurately priced merchandise displays Responsible for the maintenance and upkeep of the building and grounds Responsible for effectiveness of technology to ensure a seamless customer experience across all channels Demonstrate effective and consistent communications and interpersonal skills Demonstrate effective problem-solving and analytical skills Maximize inventory, cash control, and loss prevention techniques May be required to cross train and perform other duties SUPERVISORY RESPONSIBILITIES Supervise and direct the assistant managers, department managers, and store associates Has authority into the job status of associates: hiring, firing, promotions, and assignments Essential Qualities for Success 2+ years retail management experience Be an outgoing self-starter who enjoys working with people Computer knowledge in Excel and Word Proficient user of computer software systems Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Ability to work independently without supervision Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Use general office equipment such as computer, telephone, copy machine, fax machine, calculator Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment PHYSICAL REQUIREMENTS Good visual acuity Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to stand and/or walk for long periods of time Ability to use a ladder and/or pallet jack Close vision for computer work Repetitive wrist movements on keyboard Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
    $30k-42k yearly est. 13d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Elyria, OH?

The average senior operations manager in Elyria, OH earns between $89,000 and $173,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Elyria, OH

$124,000
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