Senior operations manager jobs in New Bedford, MA

Head of People - AI Startup in Boston About the Company I'm partnering with a rapidly growing AI company headquartered in Boston that's building transformative solutions in machine learning, automation, and data-driven decision-making. Their mission is to push the boundaries of artificial intelligence while maintaining a strong commitment to ethical innovation and operational excellence. This is an opportunity to join a team of world-class engineers, researchers, and operators at a pivotal stage of growth. The Opportunity We're looking for a Head of People who can design and lead the company's people strategy as they scale. This is a high-impact leadership role that combines strategic vision with hands-on execution across talent acquisition, organizational development, compliance, and culture-building. You'll work closely with the executive team to build a high-performing, mission-driven organization that attracts and retains top AI talent. What You'll Do Talent & Recruiting: Develop and execute a recruiting strategy to attract top-tier AI, engineering, and product talent. Build scalable hiring processes and metrics to support rapid growth. Lead employer branding initiatives to position the company as a premier AI employer. People Operations & Compliance: Implement HR policies aligned with federal and state regulations and tech startup best practices. Oversee onboarding, benefits administration, and performance management systems. Ensure accurate personnel documentation and audit readiness in partnership with finance and operations. Culture, Engagement & Development: Champion a culture of innovation, accountability, and inclusion. Design programs for leadership development, engagement, and retention. Act as a trusted advisor to managers and executives on organizational effectiveness. Systems & Process Implementation: Deploy HRIS, ATS, and related tools to streamline operations. Define scalable processes for hiring, onboarding, and performance reviews. Drive data-informed decision-making through clear metrics and dashboards. What We're Looking For 7+ years of experience in HR or People Operations leadership roles; experience in high-growth tech or AI startups strongly preferred. SHRM-SCP / SPHR or equivalent certifications. Strong understanding of employment law and compliance. Proven ability to build teams and systems from the ground up in a fast-paced environment. Exceptional communication and interpersonal skills; able to influence across technical and executive audiences. Hands-on, pragmatic operator who thrives in a mission-driven, entrepreneurial culture.

Job Title: Executive Vice President of Operations Salary: $150,000-$165,000 + BONUS Skills: Short Term Rental Experience, Willingness to Travel, Abscence of Ego, Super Process Driven, PropCo, OpCo About the Hospitality Company / The Opportunity: Step into a high-impact executive leadership role with a dynamic company at the forefront of the hospitality industry. Specializing in luxury short-term rentals and group travel experiences across premier destinations, this organization combines the warmth of hospitality with innovative, data-driven operational strategies. This opportunity offers you the chance to architect and scale sophisticated operational systems, make significant P&L improvements, and help redefine the standards for group accommodation-all while leading a geographically distributed, high-performing team in a rapidly growing sector. Responsibilities: Shape and execute operational strategy across all business divisions, including property operations, company operations, new property installations, and procurement. Architect scalable processes and systems that optimize operational efficiency and drive measurable improvements in profitability across multiple markets. Oversee and develop regional and functional leaders while cultivating a culture of operational excellence within both PropCo and OpCo entities. Lead centralized purchasing and supply chain functions to ensure cost-effective procurement and strong vendor relationships nationally. Manage budgets, oversee P&L performance, and implement effective cost control strategies to ensure sustainable growth. Champion speed-to-market initiatives and process improvements to support company expansion in new and existing markets. Preserve high guest experience standards and brand consistency across all properties and operational activities. Travel up to 25-30% to key markets and properties, providing executive oversight and leadership presence. Must-Have Skills: 10+ years of operations leadership, with at least 5 years at the executive or senior level in hospitality, property management, or real estate operations. Proven experience designing and implementing operational systems in multi-market environments. Strong expertise in P&L management, budget development, and rigorous cost control. Successful track record leading large, multi-disciplinary teams and managing large-scale organizational change. Bachelor's degree required; MBA or equivalent leadership training strongly preferred. Background in centralized purchasing, procurement, or supply chain management across diverse vendors. Outstanding interpersonal and written communication skills, with the ability to influence executive stakeholders. Willingness and ability to travel up to 25-30% nationally. Nice-to-Have Skills: Specific experience in luxury short-term rental or group hospitality operations. Strong familiarity with both PropCo and OpCo business models and operations. MBA or advanced degree in a relevant field. Technological fluency, including experience with hospitality tech platforms and data-driven decision making. Abscence of ego and a collaborative, team-focused leadership style. Demonstrated ability to thrive in a fast-paced, scaling environment.

Director of Operations & Integrator (Track) Full Time In Office Warwick, RI The Slocum Home Team is growing fast. We're a third-generation Rhode Island real estate team, and we're looking for a high-level operator to help us scale from 285 transactions to 300, 400, 500, and beyond. If you love building systems, tightening operations, aligning teams, and running a business with clarity and speed, this is the role. You'll partner with the Team Leader (Visionary) and Sales Manager to run the operational side of the company. You'll lead systems, processes, onboarding, training, reporting, and cross-department alignment. You'll build structure. You'll remove friction. You'll turn ideas into action. What You'll Do: Run the operational engine of the company Build and maintain SOPs, checklists, and systems Lead our tech stack (FUB, SISU, Skyslope, Google Workspace, Ruuster, Fello, Skool, etc.) Own onboarding and training systems Manage scorecards, dashboards, and reporting Oversee cross-department alignment with Sales, Marketing, ISA, Finance, and TCs Lead our EOS tools (L10s, Scorecard, Rocks, Accountability Chart, IDS) Ensure data accuracy across all systems Drive operational efficiency and consistency Help run internal communication, weekly updates, and cascades Oversee compliance and documentation Support culture and client events Lead the Operations Coordinator and support department heads Use AI, automations, and workflows to streamline execution Improve processes across the business every quarter Who You Are: Highly organized Detail obsessive Tech savvy and curious Comfortable adopting new tools, including AI Calm under pressure Strong communicator Forward thinker Accountable Process oriented Loves operations as much as others love selling Comfortable leading departments Thrives in a high-growth environment Loves building structure and solving problems You aren't afraid of AI. You use it to work smarter and faster. You raise the standard in every room. Must-Have Experience: Operations leadership in real estate or another high-volume, system-heavy environment Confidence working with tech systems and automations Project management Hiring, onboarding, and training support Building or improving processes Leading cross-functional teams Running meetings or operational rhythms Strong written and verbal communication skills Bonus points for Monday.com, Airtable, Zapier, Make, APIs, or dashboard experience. What Success Looks Like: Clean systems Accurate data Smooth onboarding Predictable reporting Aligned departments Reduced friction Agents who feel supported A company that runs faster and smarter every quarter Why Join Us: We're a third-generation team with deep Rhode Island roots We're aligned with the largest independent brokerage in the country We have a clear vision, a strong culture, and a serious growth plan You'll help shape the future of a legacy brand Benefits: Health insurance Paid time off Parental leave Professional development assistance Retirement plan Education: Bachelor's (Preferred) Experience: Operations: 2 years (Required) Ability to Commute: East Greenwich, RI 02818 (Required) Work Location: In person

Warehouse Operations Manager Weymouth, MA | Full-Time | On-Site DLP Industries is a leading distributor of maintenance, repair, and operations products in New England. We recently expanded into a larger warehouse in Weymouth, MA and are looking for an Warehouse Operations Manager to help streamline operations and support our continued growth. What You'll Do: Oversee daily warehouse operations Manage inventory accuracy and stock levels Expedite order fulfillment process Coordinate purchasing and supplier interactions Handle shipping and receiving Assist with local deliveries as needed What We're Looking For: Experience with fasteners, hardware, or MRO products (strong plus) Background in warehouse operations, logistics, and inventory control Strong organizational and time-management skills Clear written and verbal communication If you're looking to make a real impact at a growing company, and want the opportunity to grow your career into strategic roles, we'd love to hear from you.

Outerland is a team of dedicated outdoor professionals committed to delivering a high standard of service, through our focus on the client experience. We prioritize what is routinely considered secondary to the service provided by focusing on people first - our clients and our employees. We nurture the growth and aspirations of our team, knowing that happy, fulfilled people result in great service. By assembling good people who come together as a team, we consistently deliver an unrivaled experience for our clients. Role Description We are in search of an Operations Manager to oversee and grow our construction team. The operations manager will spend the majority of their time on job sites, actively working with crews to execute projects while training and developing the team around them. The performance of an operations manager will be judged upon the following deliverables Project Execution Work hands-on with the field staff to execute the project scopes of work, including, but not limited to: Site prep and grading Hardscape and masonry Softscape installations Irrigation, lighting, and drainage Ensure both the quality and timeliness of work performed Develop the skills of the team through on-the-job training Demonstrate best practices for organization, care of equipment, work ethic, and client communication Provide foremen with clear, executable plans for their jobs Perform layout of job sites and properly set elevations and grades Manage handoff between hardscape and softscape crews Monitor crews for proper execution based on Outerland's SOPs through regular daily and weekly check-ins until project completion Personnel Management Hire, manage, and maintain a staff of high-performing team players who uphold the company values and contribute to the high performance of the construction team. Included within this responsibility is: Hire staff to fulfill the needs of the construction team, while monitoring the crew's average wage to make sure it stays within budget With the support of the PM, ensure all HR paperwork is completed in a timely manner in conjunction with the Director of HR. Paperwork includes Manage staff's compliance with Outerland Policies, including but not limited to, attendance, safety, and care of equipment Equipment and Fleet Management Oversee the utilization of equipment to ensure it is properly used and maintained, and that equipment expense is carefully controlled within budget. Manage the care of shared construction equipment Verify that all equipment is being properly maintained through regular inspection Ensure all foremen are completing DOT circle checks daily Train all employees in the proper use and maintenance of equipment prior to use. Snow Management Fulfill a management role in snow removal. This includes working at all hours and days of the week as needed. Available Benefits: 401(k) matching Medical/Vision/Dental Insurance Paid time off (PTO) Certification Reimbursement Uniform Reimbursement Career Advancement Qualifications: 10+ years of experience in residential landscaping installation, including hardscape, masonry, irrigation, and softscape Hoisting License and DOT Card Previous experience with Landscape or Construction Management. Extreme attention to detail and fantastic organizational skills Extensive managerial experience and a passion for developing, training, and mentoring teams. Outstanding communication and interpersonal skills. General computer skills In-depth knowledge of landscape construction procedures, materials, and project management principles. Ability to work effectively with individuals of diverse backgrounds, knowledge, and skill levels. Job Type: Full-time

Our client, a fashion-trend forward retail brand, is looking for a Store Manager to join their team in Providence, Rhode Island. This person MUST HAVE a strong sales. driven leadership mindset and background. You will be on the floor selling as well as managing. Location: Providence Place Mall (Rhode Island) Salary: $75-85K Overview Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. Essential Functions Recruiting, interviewing, and onboarding exceptional employees and managers. Training, mentoring, and retaining top-tier talent to foster growth and excellence. Cultivating and maintaining a positive and energized store atmosphere. Elevating the selling culture by championing 5 Steps of Selling. Providing timely, constructive feedback both in real-time and through written communication. Inspiring and motivating employees and managers to perform at their best. Ensuring seamless store operations and maintaining impeccable visual presentation aligned with standards. Upholding and enforcing all policies with consistency and integrity. Exceeding individual sales goals with enthusiasm and determination. Driving the store's daily, weekly, and monthly sales goals to surpass expectations. Leading by example to embody and promote culture and Code of Conduct through our 4 Principles. Qualifications Minimum 1 year of experience in store management A passion for fashion and a keen eye for trends. An unwavering work ethic and dedication to excellence. Proven leadership skills with the ability to inspire and guide a team. Exceptional communication and organizational abilities. High motivation coupled with a proactive sense of urgency. At least one year of experience in retail management. Expertise in supervising, motivating, and effectively directing employees. Flexibility to adapt to new directions and embrace change with enthusiasm. Comprehensive knowledge of visual merchandising and superior customer service practices. Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation. The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success. A collaborative mindset, fostering strong and sustainable relationships with employees and managers. If you are interested in and qualified for this role, please forward your resume today!

Join the Market Square Jewelers Team in Boston! Market Square Jewelers is opening a new location on historic Charles Street in Boston, and we're looking for an experienced and passionate Retail Store Manager to lead our team. If you have a love for fine jewelry, a keen eye for style, and the leadership skills to inspire others, this is an exceptional opportunity to grow with a trusted name in the jewelry industry. About Market Square Jewelers With a proud legacy spanning over four decades, Market Square Jewelers specializes in antique, vintage, and estate jewelry, as well as custom and modern fine pieces. We're a family-owned business built on craftsmanship, authenticity, and exceptional customer service - and we're excited to bring that tradition to downtown Boston. The Role As Retail Store Manager, you'll oversee daily store operations, lead and motivate your sales team, and ensure every client experiences the warm, knowledgeable, and stylish service that defines Market Square Jewelers. You'll balance operational excellence with a refined sense of presentation and customer engagement. Key Responsibilities Lead, train, and inspire the sales team to deliver outstanding customer service and meet sales goals Manage day-to-day store operations, including opening/closing, merchandising, inventory, and visual presentation Build lasting relationships with customers, sharing knowledge and enthusiasm for fine and antique jewelry Ensure store appearance and displays reflect the Market Square Jewelers brand and aesthetic Collaborate with company leadership to execute marketing and community engagement initiatives Monitor store performance and implement strategies to improve efficiency, productivity, and profitability Qualifications 2+ years of retail management experience (jewelry industry experience strongly preferred) Operationally minded, with excellent organizational and leadership skills Exceptional communication and interpersonal skills - charismatic, polished, and customer-focused Passion for jewelry, design, and personal style Hardworking, dependable, and able to thrive in a fast-paced, team-oriented environment Why You'll Love Working With Us Be part of an established, family-owned business with a rich history and a loyal customer base Work in a newly designed showroom in one of Boston's most charming neighborhoods Lots of support through our network of 7 stores, while staying in a growth mindset Competitive compensation and growth opportunities within a respected jewelry company

Must be on-site in Boston, MA (Monday-Thursday) At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN As a Revenue Operations Manager, you will play a crucial role in optimizing our Premier and Category sales. Your main goal is to improve sales efficiency and provide senior leaders with the insights they need to develop and implement a successful strategy. Reporting directly to the General Manager of the Premier and Category Sales, you will collaborate with senior leaders across Sales, Technology, Marketing, and Finance. You will be responsible for driving operational improvements, accelerating program goals, and enhancing the overall customer experience. If you are highly collaborative, analytical and have passion for process improvement, we want to hear from you! What You'll Do: Partner with Premier and Category Sales GM & others leaders to: * Deeply understand both qualitative and quantitative trends in the business through close collaboration with different functional leaders and strong knowledge of short/long-term KPI trends * Develop near-term action plans to address underperformance and/or accelerate positive trends, driving from problem statement through to implementation / adoption * Create long-term (6+ month) roadmap to accelerate channel / program performance, in conjunction with overall Consumer Sales OKRs, cross-functional resources, and headcount considerations * Scope project initiatives, ensuring project management operational excellence from problem definition through execution; drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to sales / cross-functional leadership and incorporating feedback * Coordinate resourcing across various initiatives (e.g., sprint planning, load balancing, coordinating across Business Enablement and cross-functional teams) * Coordinate cross-functional teams and resources, assessing and acting on tradeoffs across the business (e.g., across sales programs, tech resources) * Manage and coach a team responsible for executional tasks, ticket intake, project management, and detailed analytical pulls * Coach and develop team to enhance their performance and skillset, aligning their growth with strategic category sales initiatives to drive business performance and long-term success * Remove roadblocks while coordinating with cross-functional and complex stakeholders on behalf of the Sales team to ensure streamlined communication What You'll Need * Demonstrable experience in revenue / sales operations, project / program management, strategy & operations, consulting, or similar roles supporting commercial teams (Sales, Customer Service, or Marketing) ideally in a digital / online setting. * A Bachelor's degree with an analytical/ commercial bias (Economics, Finance, Marketing, Business, Statistics or Engineering) or be qualified by experience. * Effective project management skills, from ideation to completion, with the ability to manage timelines, synthesize stakeholder feedback, and deliver high-quality results. * Analytical and data-driven mindset, with the ability to translate insights into actionable strategies. * The ability to break down complex, ambiguous problems into clear, logical steps and actionable tasks for partner teams to execute. * A highly collaborative outlook to drive operational improvements and transformative projects, ensuring a cohesive vision and successful execution by exploring all needs and perspectives across teams. * Exceptional communication skills to clearly and concisely summarize business insights, tailoring the message to different audiences to enable swift business decisions. * Proficiency in Google or Microsoft Suite. Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form. Need Technical Assistance? For more information about applying for a career at wayfair, visit our FAQ page here. About Wayfair Inc. Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (***************************************** If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at *********************************.

Foundry is a global digital media company specializing in technology marketing solutions. Formerly IDG Communications, Foundry leverages proprietary data, premium content, and martech solutions to connect technology buyers with leading brands. With a portfolio of trusted IT publications and demand-generation tools, Foundry drives informed purchasing decisions for businesses worldwide. Backed by Regent, Foundry is rapidly expanding its global reach through innovation and strategic growth. Position Summary The Director of Customer Success Operations leads the processes, systems, and analytics that power Foundry's CS organization. They streamline workflows for renewals, onboarding, and customer feedback, while managing and developing the CS Ops team to enable frontline CSMs. This role owns reporting and insights, turning customer health and performance data into actionable strategies that improve efficiency, drive retention and growth, and align CS efforts with business goals. By linking operational performance to financial outcomes, the Director ensures Customer Success contributes directly to revenue, profitability, and long-term customer value. Responsibilities The successful candidate will be expected to: Build and optimize CS processes: Design and implement scalable workflows that streamline renewals, onboarding, lifecycle management, and customer feedback. Lead and develop the CS Ops team: Manage, mentor, and coach operations staff, ensuring alignment with CS priorities and professional growth. Own systems and tools: Oversee CS technology platforms (HubSpot, Boostr, D365, Monday.com), ensuring adoption, integration, and continuous improvement. Deliver reporting and insights: Develop dashboards and reporting frameworks that measure customer health, retention, expansion, and CS ROI. Enable the frontline team: Provide CSMs and Directors with playbooks, data, and operational support to drive customer outcomes and revenue growth. Monitor performance and efficiency: Track operational KPIs and financial impact, linking CS activities to revenue retention, NRR, and profitability. Partner cross-functionally: Collaborate with Sales, Product, and Operations leadership to align CS processes with revenue targets and customer outcomes. Support financial forecasting: Provide input into revenue forecasts and renewal projections, helping leadership anticipate growth and risk trends. Champion consistency at scale: Standardize processes and codify best practices to ensure customers receive a consistent, high-quality experience worldwide. Qualifications Experience & Leadership: 8-10+ years in Customer Success, Operations, or related functions, with at least 3-5 years leading CS Ops, Revenue Ops, or similar teams. Proven ability to design and scale processes, systems, and reporting that drive measurable outcomes. Industry Knowledge: Strong understanding of B2B marketing, media, and data-driven campaign delivery. Familiarity with subscription, renewal, and services business models, and experience linking CS operations to financial performance. Operational Excellence: Demonstrated expertise in building playbooks, streamlining workflows, and codifying best practices that improve efficiency and customer experience. Financial Acumen: Ability to connect operational performance to business results, including retention, NRR, profitability, and forecasting. Skilled at building financial models and presenting CS ROI to leadership. Technical & Tools Proficiency: Advanced knowledge of CRM and marketing platforms (HubSpot, Boostr, D365, Salesforce, Monday.com) and data visualization/reporting tools. Strong Microsoft Excel/PowerPoint/Office skills. Analytical Skills: Strong data-driven mindset with the ability to design and interpret dashboards, customer health metrics, and performance KPIs to guide strategy. Collaboration: Track record of partnering effectively with Sales, Product, Marketing, and Operations to align customer and business goals. Education: Bachelor's degree required; MBA or advanced degree in business, operations, or related field preferred.

Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. About the Role We're seeking a Director of Customer Success - SLED & Healthcare to lead our post-sales strategy and execution across state, local, education, and healthcare customers in North America. This leader will own customer health, retention, and growth by driving adoption, measurable outcomes, and strong executive relationships across mission-driven public sector and healthcare organizations. The ideal candidate is a strategic operator, people leader, and coach - someone who can build inclusive, high-performing teams, foster cross-functional collaboration, and deliver exceptional outcomes for customers protecting critical public and healthcare infrastructure. Key Responsibilities Leadership & Strategy Lead, mentor, and grow a high-performing team of Technical Customer Success Managers (TCSMs) supporting SLED and healthcare accounts across the U.S. Define and execute the Customer Success strategy aligned with Armis' broader go-to-market, retention, and growth goals for both the public sector and healthcare markets. Partner with Sales, Renewals, and Support leadership to ensure a unified, value-driven customer journey. Act as a voice of the customer to Product, Engineering, and Operations, advocating for features and capabilities unique to government and healthcare environments. Foster an inclusive, equitable team culture that celebrates diversity of thought, background, and experience. Customer Outcomes Drive measurable improvements in adoption, renewal, and expansion across assigned accounts. Ensure customers achieve time-to-value milestones, successful deployments, and ROI realization aligned with patient safety, data protection, and mission-critical outcomes. Maintain executive relationships with key stakeholders including CIOs, CISOs, and healthcare IT and compliance leaders. Oversee strategic account reviews, health scoring, and risk mitigation with a proactive, data-driven approach. Operational Excellence Develop scalable playbooks, metrics, and frameworks for SLED and healthcare customer engagement and success measurement. Own KPIs such as Gross Retention Rate (GRR), Net Retention Rate (NRR), and Customer Health. Partner with Enablement and Operations to strengthen onboarding, automation, and analytics for the CS organization. Represent the SLED & Healthcare CS organization in leadership forums, providing data-driven insights, customer advocacy, and strategic recommendations. Qualifications 10+ years of experience in Customer Success, Account Management, or Consulting, including 3+ years leading teams. Proven success managing enterprise, healthcare, or public sector accounts within cybersecurity, SaaS, or enterprise technology. Deep understanding of government and healthcare procurement, compliance, and renewal cycles. Strong executive presence and communication skills, capable of influencing across diverse stakeholder groups. Analytical mindset with a passion for operational excellence and scalable process design. Experience working in a high-growth or hyper-scale environment is preferred. Commitment to building and leading a diverse, inclusive, and high-performing team. Success in This Role The SLED & Healthcare Customer Success team operates as a trusted strategic partner to public sector and healthcare organizations. Measurable improvement in retention, expansion, and advocacy metrics across both segments. Clear, consistent visibility into customer health, risk, and success outcomes. A strong, engaged TCSM team known for excellence, inclusivity, and customer obsession. Salary range guidance for this position is: $175,000 - $220,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

Minimum Entrance Requirements This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Current MassDOT employees should use their internal MassCareers account to apply. All job applications must be submitted online through MassCareers to be considered. Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position. • For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at *********************************. • For general questions regarding MassDOT, call the Human Resources Service Center at ************. • For a disability‐related reasonable accommodation or alternative application method, call ADA Coordinator, Lucy Bayard, at ************. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements Position Summary MassDOT is advancing its work to modernize its services on local and state roadways, making them safe for everyone, enhancing public transit, expanding walking and biking networks, completing trail vision, and increasing accessibility and resiliency of the entire roadway network. This position will be part of the Program Management Team within the Chief Engineer's Office that is responsible for developing the strategy, policies, partnerships, and projects to expand the agency's portfolio of work around mobility, safety, and resiliency, including accessibility, bicycle and pedestrian, complete streets, and transit. The Coop will be responsible for assisting the Program Managers. The work is interdisciplinary in nature and will help meet the Commonwealth's mobility, climate, health, economic, safety, and equity goals. The work will be integral in response to the Federal Infrastructure Bill and future state and federal funding. Duties and Responsibilities Assists the Program Manager in the following: • Attend and prepare for capital improvement meetings, including project initiation, project scoping, and project development. • Synthesizes existing data, reports, and other project justification documentation to support project initiation and scoping. • Support the development of communications regarding capital improvement projects. • Assist in the coordination of activities to support internal capital improvement working groups. • Review and develop materials in support of capital improvement projects. • Other duties as needed. About MassDOT The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's culture and career opportunities can be found at mass.gov/massdot-careers. MassDOT's divisions include\: Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions. Tell us about a friend who might be interested in this job. All privacy rights will be protected.

Join our dynamic team as a Global Exchange Traded Funds Operations Control Manager, where you'll drive impactful change and innovation in the Custody Exchange Traded Funds (ETF) space. This role offers unparalleled career growth and the opportunity to collaborate with global stakeholders, enhancing your skills in risk management and data visualization. Be part of a team that values proactive solutions and continuous improvement. As a Global Exchange Traded Funds Operations Control Manager within the Custody Exchange Traded Funds team, you will lead efforts to strengthen our control environment and mitigate operational risks by working closely with global partners to ensure effective risk governance. Your role is crucial in shaping a proactive risk culture, delivering exceptional client experiences, and driving strategic initiatives that enhance our operational framework. You will be at the forefront of operational excellence, utilizing advanced data visualization tools to analyze trends and implement best-in-class governance practices. Collaborate with cross-functional teams to drive intelligent automation, streamline processes, and ensure our operations are efficient and resilient. Your expertise will be key in coordinating audit and regulatory reviews, fostering a culture of transparency and accountability. Job Responsibilities: Lead proactive risk governance and perform root-cause analysis to identify and mitigate operational risks. Conduct targeted reviews and utilize Failure Mode & Effect Analysis (FMEA) to enhance control measures. Ensure controls are effectively designed and implemented, fostering a proactive risk culture. Analyze program-related data and develop reports to support business strategies. Participate in end-to-end process walkthroughs and develop CORE documentation. Manage control meetings, including agenda setting, action tracking, and closure. Oversee the implementation of intelligent automation tools to improve client experiences. Develop comprehensive operations risk metrics and trigger-based escalation processes. Coordinate audit, compliance, and regulatory interactions, implementing lessons learned. Utilize data visualization tools to analyze and present information effectively. Required Qualifications, Capabilities, and Skills: Bachelor's degree in any discipline. 10 or more years of industry experience, with exposure to ETF products . At least 5 years of controls and risk management experience. Strong analytical skills and ability to interpret complex data. Excellent written and verbal communication skills. Highly organized with the ability to manage competing demands. Strong knowledge of ETF and/or Custody operations. Proficiency in data visualization tools. Preferred Qualifications, Capabilities, and Skills: Experience in utilizing data quality, data visualization, and machine learning. Ability to develop and maintain a governance and control environment. Strong collaboration skills with global stakeholders. Experience in audit and regulatory review coordination. Required or Additional Information Visa sponsorship is not available for this position. Work schedules will vary within a full-time, 40-hour per week schedule. You must be willing to work during our operating hours, which may include evenings, weekends, and holidays. Specific information regarding work schedules will be provided by the recruiter.

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years' experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations • Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props). • Applies knowledge of all laws, as they relate to an event. • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. • Adheres to and reinforces all standards, policies, and procedures. • Maintains established sanitation levels. • Manages departmental inventories and maintains equipment. • Schedules Event Services staff to forecast and service standards, while maximizing profits. • Assists team in developing lasting relationships with groups to retain business and increase growth. Participating in and Leading Banquet Teams • Sets goals and delegates tasks to improve departmental performance. • Conducts monthly department meetings with the Banquet team. • Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends. • Acts as a liaison to the kitchen staff. • Leads shifts and actively participates in the servicing of events. Executing Event Services Operations and Maintaining Inventories • Attends pre-event meetings as needed to understand group needs. • Establishes consistent standards for meeting room sets and VIP meeting room sets. • Conducts function room inspections prior to each function to verify the room is set according to specifications. • Maintains cleanliness and sanitation standards in all event operation areas. • Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event. • Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). • Coordinates routine maintenance to verify a quality meeting facility. • Resolves issues and/or suggest alternatives to previous arrangements if necessary. • Attends and participates in all pertinent meetings. • Leads shifts and actively participates in the servicing of events. • Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. Verifying and Providing Exceptional Customer Service • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Encourages employees to provide excellent customer service. • Verifies employees understand expectations and parameters. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities • Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures. • Observes service behaviors of employees and provides feedback to individuals. • Monitors progress and leads discussion with staff each period. • Participates in the development and implementation of corrective action plans. • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. • Attends and participates in all pertinent meetings. • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. • Conducts associate performance appraisals and provides feedback as needed. • Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns. • Observes service behaviors of associates and provides feedback to individuals. • Communicates performance expectations in accordance with job descriptions for each position. • Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Brings issues to the attention of supervisor and/or Human Resources as necessary. • Verifies associates understand expectations and parameters. • Delegates tasks to verify room sets are “on time” and meet Event Service Standards. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform , Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity. We're trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest. We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. About the Role We're looking for an Operations Manager with deep expertise in workflow design, system optimization, and AI-driven automation to elevate the performance of our customer-facing teams. In this role, you'll design, implement, and iterate on operational systems that streamline delivery, improve efficiency, and embed intelligence into every process. You'll collaborate closely with leaders across Revenue Operations, Product, and Customer Experience to architect scalable, data-driven workflows that enhance delivery performance, customer satisfaction, and operational velocity. This is an ideal opportunity for a systems thinker who thrives at the intersection of data, automation, and service delivery - and enjoys translating complex challenges into tech-enabled, scalable solutions. What You'll Do AI & Automation Enablement Identify, plan, and deploy AI-powered workflows for campaign delivery, customer communications, reporting, and forecasting. Evaluate, pilot, and integrate AI and automation tools to eliminate manual processes and increase velocity. Partner with Product, Engineering, and Revenue Operations to embed operational workflows into core systems. Design and lead AI enablement and training programs across customer teams. Operational Design & Optimization Architect and improve sales-to-delivery, campaign execution, and reporting workflows to ensure speed, quality, and scalability. Define, document, and continuously refine delivery processes, capacity models, and SLAs - embedding automation and intelligence at every step. Build scalable SOPs, knowledge systems, and automation-driven playbooks that improve consistency and output quality. Data, Insights & Systems Develop dashboards and reporting frameworks to monitor delivery efficiency, campaign impact, and customer health. Conduct root-cause analyses on operational friction points and build data-driven solutions. Partner with RevOps and Analytics to design data pipelines, ensure system integrity, and establish KPIs tied to customer and business outcomes. Cross-Functional Leadership Serve as a trusted partner to senior leaders across Product, Sales, Strategy, Revenue Operations, and Customer Experience. Translate operational insights into clear, actionable roadmaps and communicate effectively with technical and non-technical stakeholders. Lead change management and adoption of new automation and operational capabilities. What Success Looks Like AI-driven workflows implemented across delivery functions, reducing manual effort and improving efficiency. Faster, more consistent campaign execution with measurable ROI and higher customer satisfaction. Predictive insights and reporting frameworks that strengthen planning, resource allocation, and revenue growth. Clear operational frameworks and automation-based improvements tied to margin and delivery excellence. Customer Operations recognized as a tech-forward, strategic function accelerating growth and performance. What You Bring 3-5+ years in customer operations, marketing operations, technical program management, or analytics. Proven experience implementing AI/automation solutions that drive measurable outcomes. Hands-on ability to prototype, test, and iterate AI models (prompt engineering, workflow design, evaluation). Strong analytical skills with proficiency in BI tools, CRM systems, and advanced Excel/Google Sheets. Understanding of service delivery or agency operations (experience in influencer or performance marketing preferred). Experience designing scalable workflows and systems in fast-moving, growth-oriented environments. Exceptional written and verbal communication - able to influence through clarity and data-driven storytelling. A bias for action, ownership mindset, and ability to operate in ambiguity while building structure. How you work: Driven by Impact: You deliver results that matter-prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear. Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights. Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast-challenging the status quo with a mindset of improvement. Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive-removing roadblocks, sharing insights, and keeping morale high. Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth. Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity. Our approach to compensation: We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors. Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only. To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package. Salary Range: $80,000-105,000 OTE *Co-op team members, independent contractors, and freelancers are not eligible for company benefits. #LI-Hybrid Where we work: We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located. Diversity, inclusion, and accessibility: At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

The Role As we prepare for our inaugural 2026 season at Gillette Stadium, our merchandise operation is expanding rapidly to meet growing fan demand both online and at retail locations across Massachusetts. We're looking for a Logistics Manager who can bring energy, organization, and reliability to our merchandise operation - ensuring every jersey, scarf, and tee makes it where it needs to go, on time and in top condition. The Logistics Manager oversees all physical movement and management of Boston Legacy FC merchandise - from warehouse to stadium, supporting online fulfillment, and on-site events. This role ensures inventory accuracy, maintains retail stock levels, manages product transport, and supports both eCommerce and in-person retail operations. This is a hands-on role that blends logistics, retail operations, and customer service. You'll spend most of your time in the field or at our Walpole, MA warehouse, with occasional days in our Back Bay office. Hours of operation may vary from the standard M-F to include weekend responsibilities but will maintain a reasonable 40 hour week in general. The ability to have independent and on-demand transportation in and around the Greater Boston Area is essential. Key Responsibilities Warehouse & Inventory Management Work directly with our 3rd party warehouse team to oversee daily inventory operations at the Walpole, MA warehouse. Track and reconcile inventory movements between warehouse, eCommerce, and retail outlets. Manage damages & inventory adjustment ensuring accurate records keeping. Coordinate with the 3PL and warehouse partners to ensure timely fulfillment, replenishment, and restocking. Build supply chain efficiencies and optimize shipping partnerships, identifying a preferred shipping partner in 2026. Maintain accurate stock counts and address discrepancies proactively. Monitor online stock levels and recommend replenishment based on sales trends. Train warehouse staff on product handling, labeling, and customization processes. Event & Retail Logistics Manage transport of merchandise to and from events, matches, and pop-ups across Massachusetts. Lead on-site retail setup and teardown operations for large events. Ensure consistent and timely replenishment of Gillette Stadium retail locations during the 2026 season. Work directly with the Gillette Stadium merchandise operations teams to ensure inventory is counted, managed, and stored to team standards. Manage White Stadium retail replenishment operations starting in 2027. Support activations at The Grove at White Stadium for set ups and tear downs. Work closely with Fan Experience to oversee merchandise pop up infrastructure and equipment. Customization Operations Manage the heat press process for custom jerseys sold at retail/ecomm. Oversee player name/number inventory and coordinate with warehouse staff for fulfillment. Train and supervise warehouse team members on safe and efficient customization workflows. eCommerce & Customer Service Support online operations to ensure smooth fulfillment, returns, and exchanges. Handle inbound customer inquiries related to orders, returns, and stock availability. Manage return and exchange requests in Shopify. General Logistics & Field Operations Transport inventory and equipment using personal, company, or rental vehicles (must have valid driver's license). Work evenings, weekends, and event days as needed (flexible schedule). Maintain a clean, organized, and safe warehouse environment. What We're Looking For 3+ years experience in logistics, warehouse, or retail inventory management (sports or apparel experience a plus). Experience managing physical retail operations or event merchandise preferred. Strong knowledge of inventory systems and product tracking tools. eCommerce fulfillment experience strongly preferred (Shopify or similar). Hands-on technical skills for heat press operation or apparel customization are a plus. Comfortable working independently in the field and leading small operational teams. Able to lift up to 70 lbs and stand for long periods of time. Valid driver's license and reliable transportation required. Why Join Us? You'll be part of a founding team creating a legacy-literally. Boston Legacy FC is more than a soccer club; it's a movement. We offer a unique opportunity to shape the future of a professional sports organization in one of the most passionate sports markets in the world. Equal Employment Opportunity Statement - Boston Legacy FC Boston Legacy FC is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and equitable workplace where all individuals are respected, valued, and empowered. We do not discriminate on the basis of race, ethnicity, color, national origin, ancestry, gender, gender identity or expression, sexual orientation, marital or parental status, religion, age, disability, neurodiversity, veteran status, citizenship status, or any other legally protected characteristic. Boston Legacy FC is dedicated to fostering a workplace that reflects the vibrant and diverse community we serve-on and off the pitch. If you require a reasonable accommodation during any part of the hiring process, please let us know. We're happy to support you.

The Vice President of Revenue Cycle Operations at Boston Children's Hospital will provide strategic and operational leadership across core revenue cycle functions, including Financial Clearance, Coding, Revenue Integrity, and Accounts Receivable Management. This role is pivotal in driving financial performance, reducing uncollectible accounts and AR days, improving operational processes, and preparing the organization for enterprise-level transformation. The VP will align people, processes, and technology strategies to protect and enhance BCH's $3B+ annual revenue. The ideal candidate brings deep revenue cycle expertise, a strong operational mindset, and the ability to lead through complexity. As a key leadership position, this role will shape the next phase of BCH's revenue cycle evolution-delivering both immediate results and long-term readiness. Key Responsibilities Strategic Leadership & Transformation * Develop and execute a multi-year transformation roadmap to position BCH as a top-performing revenue cycle organization. * Align strategies across departments to enhance enterprise capabilities in coding, accounts receivable, revenue integrity, and financial clearance. * Serve as a key advisor and second-in-command to the SVP, Revenue Cycle, providing executive-level oversight across initiatives and teams. Operational Oversight * Provide day-to-day leadership and accountability for: * Pre-Service Financial Clearance * Coding (Inpatient & Outpatient) * Revenue Integrity * Hospital Accounts Receivable * Ensure achievement of departmental KPIs, including targets for uncollectible rates, AR days, clean claim rates, and denial prevention. Revenue Performance & Risk Management * Drive initiatives to reduce uncollectible accounts toward a goal of 2.0% of NPSR (FY27 target). * Lead strategies to decrease AR days from 80+ to ~70 while improving cash flow and reducing cost to collect. * Protect and optimize BCH's $3B+ annual revenue through strong controls, visibility, and accountability. Talent & Succession Development * Mentor and develop Director and Senior Director-level leaders to ensure operational excellence and leadership continuity. * Build bench strength within mid-level management to support organizational growth and succession planning. Collaboration & Integration * Partner with Clinical Departments, IT (Epic), Finance, Health Information Management, Patient Care Services, and Foundation entities to align integrated revenue strategies. * Drive collaboration between hospital and physician revenue cycle teams to enhance transparency and overall performance. Qualifications * Bachelor's degree in Healthcare Administration, Business, Finance, or related field required; advanced degree (MBA, MHA, or related discipline) preferred. * 12+ years of progressive leadership experience in revenue cycle operations, preferably in an extensive academic or pediatric health system. * Demonstrated success in leading complex, multi-functional teams and large-scale revenue cycle transformation initiatives. * Proven experience managing hospital and professional revenue cycle functions, including coding, AR, revenue integrity, and financial clearance. * Expertise in Epic and modern revenue cycle technologies, analytics, and automation strategies. * Strong financial acumen with understanding of healthcare reimbursement, DRGs, denials management, and payer dynamics. * Knowledge of compliance and full revenue cycle operations in complex healthcare environments. * Skilled in using data and automation to drive performance and efficiency improvements. * Ability to lead and develop high-performing teams, drive change, and deliver measurable results. * Effective communicator with the ability to influence across clinical, financial, and administrative stakeholders. * Proven capacity to balance strategic priorities with day-to-day operational execution in a fast-paced environment. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood. MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW, and it extends to our commitment to ensuring our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply. The Opportunity More Than Words (MTW) is seeking a visionary and strategic Director of Online Operations to lead and expand our thriving e-commerce enterprise. As MTW's largest revenue-generating business, our online retail operation brings in over $2.5 million annually and provides transformative job training to more than 60 system-involved youth at any given time. This senior leadership role is ideal for a dynamic, mission-driven professional with deep expertise in e-commerce, operational excellence, and team development. The Director will be responsible for driving innovation, ensuring operational sustainability, and aligning business performance with MTW's mission: to empower youth through meaningful employment and personal growth. This role reports to the Chief of Social Enterprise. Key responsibilities of this position include, but are not limited to: Strategic Leadership & Innovation Lead the strategic direction and execution of MTW's online business operations, ensuring alignment with organizational goals and mission impact. Identify and implement scalable systems and technology solutions that enhance operational efficiency, customer experience, and data integration. Drive continuous improvement through process audits, cost-saving initiatives, and vendor optimization. Stay ahead of e-commerce trends and market dynamics to maintain MTW's competitive edge and adaptability. Foster a culture of innovation by encouraging experimentation and creative problem-solving across teams. Serve as a key member of the senior leadership team, contributing to enterprise-wide strategy, cross-functional initiatives, and long-term planning. Collaborate with executive leadership to identify new business opportunities and partnerships that advance MTW's mission. Team Development & Organizational Culture Build and lead a high-performance team of 5+ direct reports, including managers, staff, interns, and volunteers; foster a culture of accountability, continuous improvement, and youth-centered leadership. Champion professional development and performance management systems that align with MTW's values and business goals. Model inclusive leadership and promote equity, diversity, and belonging across all levels of the organization. Facilitate team-building initiatives and leadership development programs to enhance staff engagement and retention. Business Operations & Financial Oversight Lead budgeting, tracking and execution of revenue targets exceeding $2.5m. Monitory, ensure compliance and exceed marketplace satisfaction targets on 5 major ecommerce marketplaces we sell on - Amazon, eBay, AbeBooks, Alibris, Valore and Biblio. Oversee all aspects of online sales, inventory management, vendor relations, customer service, and fulfillment operations. Monitor and analyze key performance indicators (KPIs), financial benchmarks, and customer feedback to drive data-informed decision-making. Ensure compliance with safety, legal, and operational standards; manage risk and implement quality assurance protocols. Develop and manage annual budgets, forecasts, and financial reports for the online business unit. Optimize supply chain logistics and vendor contracts to maximize profitability and efficiency. Youth Development Collaborate with youth development staff to ensure seamless integration of business operations with youth training and support. Provide direct coaching and mentorship to youth employees, modeling professionalism and reinforcing MTW's core values. Design and support systems that empower youth to take leadership roles in business operations. Evaluate and enhance the impact of youth employment experiences through feedback and performance metrics. Key Qualifications: 7+ years of progressive leadership experience in e-commerce, retail operations, or business development Proven track record of managing high-performing teams and scaling business operations A strong financial acumen and experience with budgeting, forecasting, and performance analysis Proficiency with e-commerce platforms, CRM systems, and cloud-based business tools Exceptional communication, organizational, and project management skills Demonstrated commitment to social impact, youth development, and equity Great customer service, technological aptitude, and a willingness to be accountable for the business are keys to success Able to regularly lift boxes weighing approximately 25 pounds and move easily up and down stairs Possess a valid driver's license Schedule: Monday - Friday, 9:00 AM - 5:00 PM EST. Candidate must be able to work some evening and weekend shifts. Location: This position will be shared across our sites but will predominately reside at our Boston location. Compensation: $91,250-$96,562; commensurate with skills and experience. Benefits: Medical and Dental Insurance 401K with up to 3.5% Employer Match Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking Generous paid vacation and sick time Significant growth opportunities and professional development Employee Discounts To apply: Please include both resume and cover letter. All of MTW's sites are commuter friendly and are conveniently located near public transportation. Background Checks More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis. MTW EEO Statement MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to ***************.

About the Job The Director of Reimbursement Operations develops and implements strategies that ensure service excellence, high-performing team collaboration and overall operational health. The incumbent leads initiatives to enhance revenue cycle operations and fosters a comprehensive, ROI-driven approach to FMI's prioritization of revenue opportunities. Key Responsibilities Manage partnership with third-party vendor to maintain a high-performing revenue cycle team. Collaborate across the Revenue & Access and vendor leadership teams to identify opportunities that impact revenue cycle performance. Manage and oversee the activities supporting the full revenue cycle: Commercial Health Plan Credentialing Medicare Provider Credentialing Medicaid claims and payment enrollment at vendor Contract review (redline), set up and communication to vendor Annual PAMA submission Payer analytics Reimbursement and outcomes ROI activity Model billing fees/annual and long-range planning Invoice review and approval Quarterly write-offs - analysis oversight and approval Participate in team huddles Special projects Develop, implement, and manage metrics to measure and enhance performance. Support field teams with customer meetings. Analyze financial data to identify trends and areas of improvement in the reimbursement process. Management and development of direct report(s). Other duties as periodically assigned. Qualifications Basic Qualifications Bachelor's degree in Healthcare Information or related fields, or equivalent work experience 10+ years of professional work experience 5+ years managerial experience 5+ years of experience in healthcare and medical billing Extensive experience with pivot tables to aggregate and analyze large financial datasets, identifying key trends and insights. Proficient in creating financial models, charts, and visualizations to inform critical financial decisions; highlight expertise in structuring complex spreadsheets for clarity. Preferred Qualifications Master's or other Advanced Degree Experience working within deadline and resource constraints Prior experience working with intercultural teams Demonstrated ability to lead an existing team of employees at different levels of their career Ability to guide individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services Ability to prioritize as necessary in a fast-paced environment Ability to work well under pressure while maintaining a professional demeanor Analytical thinking and solutioning skills Effective and clear communication and presentation skills Strong inter-personal skills with the ability to work cross-functionally to accomplish objectives Willingness to adapt and work in ambiguous and/or changing conditions Understanding of HIPAA and importance of privacy of patient data Commitment to reflect FMI's values: Integrity, Courage, Passion #LI-Hybrid