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Senior service representative salary
Average senior service representative salary
$48,942
Average Senior Service Representative Salary
As of October 2025, the average salary for a Senior Service Representative is approximately $48,942 per year, translating to about $24 per hour. This role is vital across various industries, including finance, telecommunications, and retail, where effective communication and customer support are paramount.
Salary Variation by Location
Salaries can significantly vary depending on geographic location. For instance, states like California and New York often offer higher salaries due to the cost of living and demand for skilled service professionals. In addition, cities such as San Francisco and New York City are recognized as top-paying locations for this role.
Career Opportunities
For those looking to advance in their careers, higher-paying positions include Senior Customer Service Manager or Customer Experience Director. Industries like technology and finance typically provide more competitive salaries. Understanding these factors can help candidates make informed decisions about their career paths in customer service.
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Where can a Senior Service Representative earn more?
Average senior service representative salary by state
The highest-paying states for senior service representatives are New York, Alaska, and Rhode Island. The lowest average senior service representative salary states are West Virginia, Nebraska, and New Mexico.
- State view
- County view
Highest paying states for senior service representatives
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New Hampshire | $56,971 | $27.39 |
| 2 | Rhode Island | $62,374 | $29.99 |
| 3 | Montana | $53,261 | $25.61 |
| 4 | New York | $70,539 | $33.91 |
| 5 | District of Columbia | $75,435 | $36.27 |
| 6 | Pennsylvania | $56,132 | $26.99 |
| 7 | Ohio | $50,454 | $24.26 |
| 8 | Connecticut | $59,731 | $28.72 |
| 9 | Vermont | $57,018 | $27.41 |
| 10 | New Jersey | $60,500 | $29.09 |
| 11 | Alaska | $63,411 | $30.49 |
| 12 | Massachusetts | $59,621 | $28.66 |
| 13 | Minnesota | $53,112 | $25.53 |
| 14 | Texas | $49,423 | $23.76 |
| 15 | Georgia | $52,644 | $25.31 |
| 16 | Michigan | $50,051 | $24.06 |
| 17 | Arizona | $48,861 | $23.49 |
| 18 | Delaware | $55,282 | $26.58 |
| 19 | Maryland | $57,782 | $27.78 |
| 20 | Wisconsin | $49,705 | $23.90 |
| 21 | Tennessee | $47,102 | $22.65 |
| 22 | Iowa | $46,289 | $22.25 |
| 23 | Nevada | $48,686 | $23.41 |
| 24 | Indiana | $47,809 | $22.99 |
| 25 | North Carolina | $48,598 | $23.36 |
| 26 | Hawaii | $56,938 | $27.37 |
| 27 | Washington | $54,189 | $26.05 |
| 28 | South Dakota | $45,780 | $22.01 |
| 29 | North Dakota | $45,295 | $21.78 |
| 30 | Wyoming | $45,588 | $21.92 |
| 31 | Kentucky | $45,244 | $21.75 |
| 32 | California | $56,380 | $27.11 |
| 33 | Illinois | $49,093 | $23.60 |
| 34 | Virginia | $49,972 | $24.02 |
| 35 | Florida | $46,262 | $22.24 |
| 36 | Maine | $43,521 | $20.92 |
| 37 | West Virginia | $42,035 | $20.21 |
| 38 | South Carolina | $44,873 | $21.57 |
| 39 | Oregon | $49,556 | $23.82 |
| 40 | Utah | $46,106 | $22.17 |
| 41 | Alabama | $43,794 | $21.05 |
| 42 | Kansas | $42,405 | $20.39 |
| 43 | Louisiana | $44,159 | $21.23 |
| 44 | Nebraska | $41,749 | $20.07 |
| 45 | Mississippi | $40,154 | $19.30 |
| 46 | Missouri | $43,101 | $20.72 |
| 47 | New Mexico | $41,289 | $19.85 |
| 48 | Idaho | $42,092 | $20.24 |
| 49 | Colorado | $44,824 | $21.55 |
| 50 | Oklahoma | $41,248 | $19.83 |
| 51 | Arkansas | $38,760 | $18.63 |
Highest paying cities for senior service representatives
The highest-paying cities for senior service representatives are Washington, DC, New York, NY, and Hoboken, NJ.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $75,441 | $36.27 |
| 2 | New York, NY | $70,833 | $34.05 |
| 3 | Hoboken, NJ | $60,747 | $29.21 |
| 4 | Boston, MA | $59,673 | $28.69 |
| 5 | Enfield, CT | $59,112 | $28.42 |
| 6 | Baltimore, MD | $58,209 | $27.99 |
| 7 | Los Angeles, CA | $56,722 | $27.27 |
| 8 | Seattle, WA | $54,502 | $26.20 |
| 9 | Saint Paul, MN | $53,139 | $25.55 |
| 10 | Cleveland, OH | $52,546 | $25.26 |
| 11 | Atlanta, GA | $52,527 | $25.25 |
| 12 | Pittsburgh, PA | $52,047 | $25.02 |
| 13 | Detroit, MI | $50,456 | $24.26 |
| 14 | Austin, TX | $50,420 | $24.24 |
| 15 | Milwaukee, WI | $49,799 | $23.94 |
| 16 | Portland, OR | $49,345 | $23.72 |
| 17 | Chicago, IL | $49,303 | $23.70 |
| 18 | Charlotte, NC | $47,786 | $22.97 |
| 19 | Indianapolis, IN | $47,648 | $22.91 |
| 20 | Coral Gables, FL | $46,945 | $22.57 |
Senior service representative salary details
A senior service representative's salary ranges from $34,000 a year at the 10th percentile to $69,000 at the 90th percentile.
What is a senior service representative's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $69,000 | $5,750 | $33 |
| 75th Percentile | $58,000 | $4,833 | $28 |
| Average | $48,942 | $4,079 | $24 |
| 25th Percentile | $40,000 | $3,333 | $19 |
| 10th Percentile | $34,000 | $2,833 | $16 |
Highest paying senior service representative jobs
The highest paying types of senior service representatives are service lead, senior service specialist, and senior representative.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Service Lead | $83,844 | $6,987 | $40.31 | 52,336 |
| Phone Representative | $42,827 | $3,569 | $20.59 | 222,650 |
| Customer Service Representative Manager | $32,048 | $2,671 | $15.41 | 147,039 |
| International Customer Service Representative | $31,752 | $2,646 | $15.27 | 185,293 |
| Service Center Representative | $33,420 | $2,785 | $16.07 | 196,101 |
| Lead Customer Service Representative | $36,097 | $3,008 | $17.35 | 192,052 |
Top companies hiring senior service representatives now:
Which companies pay senior service representatives the most?
Senior service representative salaries at BMO Capital Markets and Ernst & Young are the highest-paying according to our most recent salary estimates. In addition, the average senior service representative salary at companies like Capgemini and Deloitte are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | BMO Capital Markets | $95,690 | $46.00 |
| 2 | Ernst & Young | $87,868 | $42.24 |
| 3 | Capgemini | $77,043 | $37.04 |
| 4 | Deloitte | $76,420 | $36.74 |
| 5 | BNY Mellon | $74,169 | $35.66 |
| 6 | Amazon | $66,193 | $31.82 |
| 7 | Moss Adams | $66,165 | $31.81 |
| 8 | City of Riverside | $65,960 | $31.71 |
| 9 | KPMG LLP | $60,724 | $29.19 |
| 10 | Ahern | $60,606 | $29.14 |
| 11 | Voith GmbH | $58,965 | $28.35 |
| 12 | HNTB | $58,748 | $28.24 |
| 13 | UMiami Health System | $58,635 | $28.19 |
| 14 | Children's Hospital Colorado | $57,425 | $27.61 |
| 15 | Minnesota State Fair | $56,429 | $27.13 |
| 16 | Ricoh | $55,981 | $26.91 |
| 17 | Washington County | $54,859 | $26.37 |
| 18 | Service Employees International Union Local 205 | $54,725 | $26.31 |
| 19 | Children's Hospital New Orleans | $54,359 | $26.13 |
| 20 | SS&C Technologies | $54,191 | $26.05 |
Wage gap by gender, race and education
Senior Service Representative salary by industry
The average senior service representative salary varies across industries:
- The average senior service representative salary in the finance industry is $50,385, the highest of any industry.
- The average senior service representative salary in the finance industry is $45,959.
- Senior service representatives in the insurance industry earn an average salary of $40,778, the lowest of any industry.
Highest paying industries for senior service representatives
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $50,385 | $24.22 |
| 2 | Professional | $45,959 | $22.10 |
| 3 | Health Care | $44,543 | $21.41 |
| 4 | Insurance | $40,778 | $19.60 |
High paying senior service representative jobs
Senior service representative salary trends
The average senior service representative salary has risen by $7,130 over the last ten years. In 2014, the average senior service representative earned $41,812 annually, but today, they earn $48,942 a year. That works out to a 11% change in pay for senior service representatives over the last decade.
Compare senior service representative salaries for cities or states with the national average over time.
Average senior service representative salary over time
Compare senior service representative salaries for individual cities or states with the national average.
Senior service representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $48,900 | $23.53 | +3.1% |
| 2024 | $47,400 | $22.79 | +2.8% |
| 2023 | $46,100 | $22.16 | +2.5% |
| 2022 | $44,900 | $21.60 | +1.8% |
| 2021 | $44,100 | $21.21 | +1.8% |
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