How to hire a service consultant

How to hire a service consultant, step by step

Here's a step-by-step service consultant hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service consultant job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service consultant
• Step 8: Go through the hiring process checklist

What does a service consultant do?

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1. Identify your hiring needs

   Before you post your service consultant job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a service consultant for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service consultant's background is also an important factor in determining whether they'll be a good fit for the position. For example, service consultants from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of service consultants.

   Type of Service Consultant	Description	Hourly rate
   Service Consultant	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$19-55
   Customer Service Trainer	A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues... Show more	$12-19
   Customer Service Liaison	Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions... Show more	$12-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Client Facing
   • Financial Services
   • Project Management
   • Excellent Interpersonal
   • Customer Satisfaction
   • Windows
   • Repair Orders
   • HR
   • PowerPoint
   • Client Relationships
   • Business Development
   • SQL
   • Strong Problem-Solving

   Check all skills

   Responsibilities:

   • Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
   • Provide training and guidance for new CSR's and AE's.
   • Implement the Citrix CSR internship certification and fast track training program.
   • Operate a POS system for cash, check, and credit card transactions.
   • Interview executives, research CRM best practices, and create an inventory of CRM capabilities.
   • Align CRM best practices to the client's strategic objectives and identify metrics for success.

   More service consultant duties

3. Make a budget

   Including a salary range in your service consultant job description is a great way to entice the best and brightest candidates. A service consultant salary can vary based on several factors:

   • Location. For example, service consultants' average salary in hawaii is 77% less than in wisconsin.
   • Seniority. Entry-level service consultants earn 64% less than senior-level service consultants.
   • Certifications. A service consultant with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a service consultant's salary.

   Average service consultant salary

   $69,197yearly

   $33.27 hourly rate

   ---

   Entry-level service consultant salary

   $41,000 yearly salary

   Updated January 31, 2026

   Average service consultant salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Maryland	$87,014	$42
   2	Wisconsin	$86,579	$42
   3	Delaware	$86,068	$41
   4	Massachusetts	$83,663	$40
   5	New Jersey	$83,591	$40
   6	District of Columbia	$82,308	$40
   7	New York	$79,970	$38
   8	Ohio	$78,354	$38
   9	Connecticut	$77,508	$37
   10	California	$77,153	$37
   11	Pennsylvania	$75,571	$36
   12	Michigan	$72,187	$35
   13	Illinois	$71,143	$34
   14	Texas	$70,310	$34
   15	Utah	$69,844	$34
   16	Minnesota	$69,700	$34
   17	North Carolina	$67,389	$32
   18	Georgia	$67,173	$32
   19	Colorado	$65,288	$31
   20	Florida	$62,282	$30

   Average service consultant salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Apple	$115,158	$55.36	3
   2	Microsoft	$113,384	$54.51	2
   3	WEC Energy Group	$106,629	$51.26	2
   4	AlixPartners	$104,590	$50.28
   5	Adobe	$101,535	$48.81
   6	Thomson Reuters	$100,002	$48.08	1
   7	Navis	$98,475	$47.34
   8	Virtusa	$96,806	$46.54	13
   9	FTI Consulting	$96,665	$46.47	2
   10	MorganFranklin Consulting	$94,135	$45.26
   11	Guidehouse	$93,770	$45.08	31
   12	Lenovo	$93,717	$45.06	1
   13	Sentinel Benefits	$93,151	$44.78
   14	Cisco	$92,551	$44.50
   15	Triple Point Technology	$92,391	$44.42
   16	HP	$92,316	$44.38
   17	OLR	$91,494	$43.99
   18	Centric Consulting	$90,392	$43.46
   19	Dell	$89,715	$43.13	1
   20	Hyundai Motor Manufacturing Alabama	$89,155	$42.86	25

4. Writing a service consultant job description

   A service consultant job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a service consultant job description:

   Service consultant job description example

   The Managed Services Senior Consultant is partnering with clients to form a long-lasting relationship while assisting with their growth across the Office 365 platform. This would cover a wide breadth of tasks from technical writing, security assessments, licensing questions, or anything in or related to the Office 365 stack. Expertise in Office 365 and related core technologies including but not limited to Active Directory, Cloud Identities, Exchange, Teams, ADFS, AAD Connect, and EMS, are required.
   
   As part of the Managed Services team, you are responsible for helping to foster the long-term relationship and partnership with our clients. Going beyond just doing good technical work, and into being a good co-worker, partner, and advisor.
   
   Essential FunctionsSurface and analyze customer business requirements.Translate requirements into an Architectural design and influence the deployment of key infrastructure components Design, construct, configure, and maintain all facets of an Office 365 TenantPlan and Execute an end-to-end implementation of the target workloads Maintain a thorough understanding of existing and emerging Office 365 and related core technologies Be up to date on new technologies within Office 365 that could benefit customers
   
   Education Certifications and ExpereinceExchange: Should have real-world, hands-on experience delivering messaging and collaboration solutions utilizing Microsoft Exchange and Office 365 within large complex environments.Office 365: SME for applications across the Office 365 Stack such as OneDrive for Business, SharePoint Online, Exchange Online, Microsoft Teams, Forms, Yammer, Office Suite, Power Automate, Power Apps, Power BI, Sway, etc Office 365: SME for Azure Active Directory, Azure active Directory Federation Service (ADFS), Exchange Online, SharePoint Online, OneDrive Exchange Online Protection (EOP), Skype for Business / Teams, and other O365 workloads Active Directory: Should have real-world experience helping to managing and maintaining AD, Azure AD integration, GPO's, etc.Azure: Should have experience with Azure AD, Intune, Cloud App Security, Conditional Access.SharePoint: Should have knowledge of how to manage and maintain SharePoint Online, Team Sites, Document Libraries, and permission structures.Any Microsoft or Technical certifications are a positive and should be noted, especially related to the core technology stack of M365.
   
   Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. Planet has significant experience in deploying business intelligence, cloud services, unified communications, and systems management with an emphasis building, deploying, and managing custom solutions that transform the business operations of federal government agencies.
   
   Planet Technologies does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10 year background investigation - US Citizenship (clearable) is required.
   Join our highly talented team of Microsoft Certified Masters and MVP's - Visit www.go-planet.com to learn more!

   Copy this example

   

5. Post your job

   To find service consultants for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any service consultants they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level service consultants with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your service consultant job on Zippia to find and recruit service consultant candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit service consultants, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service consultant

   Once you've found the service consultant candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new service consultant. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a service consultant?