Branch Manager
Service manager job in Winston-Salem, NC
We're looking for a motivated and experienced Commercial Branch Manager to lead our Western Territory branch (branch is in greater Winston Salem, NC). In this role, you'll oversee all aspects of sales, operations, and service delivery, ensuring every customer receives the highest level of care while driving growth and profitability.
POSITION OVERVIEW
The Commercial Branch Manager is responsible for achieving all branch sales and revenue goals, managing day-to-day operations, and leading a team of sales and service professionals dedicated to our commercial customer base. You also be responsible for ensuring compliance with company policies, safety standards, and quality service expectations. This position carries full profit and loss (P&L) responsibility for the branch.
This is a dynamic leadership opportunity for someone who enjoys combining strategic thinking with hands-on leadership. You'll spend time both in the office and out in the field supporting your team, meeting customers, and ensuring our commercial clients receive the outstanding service they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership & Performance Management
Lead, coach, and develop a high-performing team focused on commercial accounts.
Set clear expectations and monitor daily sales and service performance to meet growth and budget objectives.
Conduct weekly team meetings and one-on-one coaching sessions to strengthen performance and accountability.
Evaluate employee performance, provide feedback, and support ongoing professional development.
Oversee staffing, scheduling, and resource allocation to ensure operational efficiency.
Sales & Customer Growth
Drive commercial sales growth by implementing and reinforcing company sales practices.
Partner with sales professionals to identify new business opportunities, expand existing relationships, and improve retention.
Conduct joint field visits to support team members and strengthen customer engagement.
Ensure all sales and activity goals are achieved or exceeded.
Operations & Service Excellence
Maintain the highest standards of service quality and customer satisfaction across all commercial accounts.
Optimize routes, resource use, and service schedules for maximum efficiency and profitability.
Ensure compliance with safety, regulatory, and company policies.
Analyze performance reports to identify trends, forecast needs, and implement improvement strategies.
Collaborate with regional leadership to develop growth strategies and operational plans.
Training & Compliance
Conduct regular training on sales, service, and safety in accordance with company policies and applicable laws.
Maintain up-to-date licensing and certifications, ensuring team compliance with all regulatory requirements.
Promote a strong culture of safety, integrity, and continuous improvement.
SKILLS AND EXPERIENCE REQUIRED
Proven leadership experience in commercial pest management.
Strong communication, motivation, and people-development skills.
Demonstrated ability to meet or exceed sales and operational goals.
Experience managing budgets and full branch P&L preferred.
Excellent organizational and problem-solving skills.
Ability to analyze performance data and make informed business decisions.
Must hold a NC Structural Pest Control license in P Phase or have the ability to become licensed in NC within 12 months.
Proficiency with Microsoft software (excel, word, PPT) and familiar with handheld technologies.
What we offer:
Rewarding pay
Growth opportunities
Stable and growing industry
Health, dental, vision, life, & supplemental insurance
Paid time off
401(k) Retirement plan with employer matching
Company vehicle and gas card
General Manager
Service manager job in Winston-Salem, NC
Winston Salem, N.C.
Introduction
Join our dynamic team at PF Plumbing as a General Manager, where you will lead with vision and drive operational excellence. As a key leader, you will oversee daily operations, inspire high-performing teams, and implement strategies to achieve our business goals. Your leadership will be pivotal in fostering a culture of innovation and commitment, ensuring the highest level of service and satisfaction for our clients and staff with all of their plumbing and HVAC needs. Strong HVAC knowledge is required for this position as we will be implementing the tradeline in 2026.
Job Responsibilities
- Oversee daily operations and ensure business efficiency and effectiveness.
- Develop and implement strategic plans to achieve business goals and objectives.
- Manage and improve processes to enhance productivity and ensure quality standards.
- Lead and mentor management team and staff to foster a positive work environment.
- Communicate with Service, Install, New Construction, and Call Center managers daily.
- Coordinate with departments to ensure alignment and support of organizational goals.
- Facilitate communication between departments to promote teamwork and collaboration.
- Monitor financial performance, including budgeting, forecasting, and financial reporting.
- Establish and maintain strong relationships with builders, vendors, and stakeholders.
- Ensure compliance with company policies, industry regulations, and legal requirements.
- Analyze market trends to identify opportunities for growth and expansion.
- Implement and uphold company standards for customer service and satisfaction.
- Evaluate performance metrics and provide actionable insights for improvement.
- Oversee recruitment, training, and development of employees to build a competent workforce.
- Address and resolve any operational issues or conflicts in a timely manner.
- Represent the company in public forums, meetings, and industry events.
Job Requirements
- Experience in management within HVAC and Plumbing companies.
- Minimum of 5-7 years of experience in a managerial role
- Proven track record of achieving business targets and improving organizational performance
- Strong leadership and team management skills
- Excellent verbal and written communication abilities
- Proficient in financial management and budgeting
- Strong problem-solving and decision-making skills
- Ability to develop and implement strategic business plans
- Experience in performance evaluation and staff development
- Familiarity with industry-specific regulations and compliance
- Proficiency in relevant software tools and systems
- Ability to work under pressure and handle multiple tasks simultaneously
- Strong customer service orientation and relationship-building skills
- Flexibility to adapt to changing business needs and environments
Pay: $125,000 Annually + Bonus Structure
Food Service Operations Manager
Service manager job in Asheboro, NC
General Job Description The Food Services Operations Manager (FSOM) is an active management position that provides leadership, supervision, and training for staff while overseeing all operational activities of Food Services at Randolph Community College. This includes the day-to-day operations of the Armadillo Café, the Armadillo Market (coffee shop), and all catering and campus event food services.
The FSOM is responsible for ensuring high-quality food products, exceptional customer service aligned with RCC's standard of Radical Hospitality, sound financial practices, and strict compliance with Health Department and OSHA standards. Responsibilities include menu development, procurement, inventory management, cost analysis, technology systems oversight, vendor relations, and staff development.
This position requires someone who is self-starting, highly organized, knowledgeable about current food trends, and able to manage a fast-paced, multi-unit operation while maintaining both detail awareness and a broad view of long-term food service strategy.
The Food Services Operations Manager will work under the supervision of the Senior Director of College Services (SDCS)
Duties
* Demonstrate and model excellent customer service and Radical Hospitality while working with all customers, employees, and coworkers.
* Maintain consistent, high-quality standards in all food products while keeping expenses within reason.
* Complete all tasks under the standards of the Health Department for food handling, cleaning, and safety in all Food Services locations. Ensure required food handling processes are in place and practiced by all employees. Maintain an "A" sanitation grade from the Department of Environmental Health.
* Oversee the operational activities of the Armadillo Café, Armadillo Market, and all catering and event-related food services, ensuring efficient workflow across multiple service areas.
* Develop and maintain operational procedures, policies, and standards for all Food Services units. Responsibilities include food costing, ordering, budgeting, cost analysis, invoicing, digital reporting, and maintaining necessary documentation to ensure efficient operations and minimized loss.
* Ensure that all Daily Cash Analysis is completed and deposits are made to the Business Office daily in accordance with college internal controls and procedures.
* Responsible for monitoring and tracking day-to-day inventory across all food service locations and ensuring proper rotation and product freshness. Prepare weekly waste reports and submit to the SDCS.
* Provide leadership, supervision, and development to all Food Services staff.
* Work to develop staff through continuous training, evaluation, coaching, and development in areas including food prep, storage, customer service, cash handling, sanitation, scheduling, and safety.
* Fill staffing needs for Food Services through recruiting, interviewing, hiring, scheduling, and training. Be able to evaluate, discipline, and, if necessary, terminate staff following college policies and with assistance from the SDCS as needed.
* Research food trends related to college food services and maintain up-to-date knowledge of the food service industry. Attend trade shows and professional development activities, when possible, to identify products or trends that may improve sales or operations.
* Evaluate and implement new products and menu offerings across all Food Services areas. Employ effective marketing techniques to ensure strong sales. Prepare recommendations for additional menu items (including serving size, pricing, cost, and profitability) and submit recommendations to the SDCS before adding to the menu.
* Work to maintain strong relationships with vendors and identify new opportunities, products, and cost-saving strategies. Ensure purchasing practices comply with RCC and State procurement requirements.
* Electronically prepare the fiscal year-end inventory and maintain ongoing cost sheets showing menu items, up-to-date recipes, cost per ingredient, total cost, current selling price, and proposed selling price. Submit to the SDCS by June 1 of each year.
* Administer and maintain Food Services technology systems including point-of-sale platforms, TouchNet integrations, credit card processing compliance, digital scheduling platforms, and related tools in coordination with IT, Finance, and College Services.
* Provide operational support for catering including menu development, pricing, scheduling, event coordination, setup, service, and teardown for campus events and functions.
* Perform other tasks, including those not readily foreseen or anticipated.
Required and Preferred Qualifications
Required:
* High School or GED graduate.
* Successful management and supervision experience.
* Minimum of two years directly related food service experience.
* Knowledge of current food trends.
* Proficient in Microsoft Word, Excel, POS systems, and office skills.
* Knowledge of proper operation of commercial equipment in a kitchen setting.
* Ability to manage multiple work sites within Food Services.
Preferred:
* Associate degree from a regionally accredited institution.
* Course work and/or training in business and accounting principles.
* ServSafe certification.
* Experience in a higher education or multi-unit food service setting.
College Requirements of all Employees
* A commitment to embrace and promote a campus culture that values trust, integrity, belonging, diversity, mutual respect, a strong work ethic, and service to others.
* A commitment to the comprehensive community college philosophy and mission which provides academic, career, intellectual, and social development opportunities for all students.
* Ability and willingness to work collaboratively with all faculty, staff, students, and external stakeholders.
* Serve on institutional committees as appointed by the President.
* Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures. Promote good safety habits and be compliant with all applicable safety regulations.
* Perform other duties and responsibilities as needed or assigned.
Randolph Community College does not discriminate on the basis of race, color, national origin, religion, sex, age, disability, pregnancy, political affiliation, veteran status, sexual orientation, gender, gender identity or expression, or any other protected class under applicable law.The following positions have beendesignated to handle inquiries regardingnon-discrimination policies:Assistant Director of Student Success or Director of Human Resources |629 Industrial Park Ave, Asheboro, NC 27205|**************.
Supervisor, Custodial Services- Part Time
Service manager job in Winston-Salem, NC
External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the .
Cover Letter and Supporting Documents:
Navigate to the "My Experience" application page.
Locate the "Resume/CV" document upload section at the bottom of the page.
Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
Important Note: The "My Experience" page is the
only
opportunity to attach your cover letter, resume, and supporting documents.
You will not be able to modify your application or add attachments after submission.
Current Employees:
Apply from your existing Workday account in the Jobs Hub.
Do not apply from this website.
A
cover letter is required for all positions;
optional for facilities, campus services, and hospitality roles unless otherwise specified.
Summary
The Supervisor, Custodial Services, is responsible for the custodial staff and their daily activities. As a member of the team, the Supervisor, Custodial Services, will ensure the quality of work, professionalism, departmental concerns, time frames, work environment, and schedules meet the expectations of the department.
*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.
Essential Functions:
Manages daily operation of custodial cleaning operations under the direction of the Manager of Custodial Services.
Assist Managers' efforts in staffing, personnel management, and scheduling for operations.
Assists the Manager of Custodial Services in counseling opportunities.
Works with faculty, staff, and students who may be experiencing a housekeeping problem and reports the suggested corrective action to the Manager of Custodial Services.
Observes and reports, through the work order system and management, any defects, deterioration, and wear and tear on the facilities.
Counsels personnel on job-related matters and assists in preparing counseling reports and evaluations.
Continuously improves efficiency of custodial operations at assigned buildings and adheres to budgets and timelines.
Completes all required reports and forms, including monthly management reports, customer feedback forms, tracking forms, job requests, charts, inspection sheets, and action plans for continued routine and PM maintenance.
Pursues training and development opportunities. Continuously strives to build knowledge and skills.
Contributes to building a positive team spirit.
Works as an essential employee as designated in the Facilities & Campus Services' Severe Weather Policy
Trains personnel on proper procedures for various project work and rapid response issues with a strong focus on safety
Required Education, Knowledge, Skills, Abilities:
High school diploma or GED and two years of related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, and procedural manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Knowledge of carpet and floor maintenance techniques.
Ability to communicate effectively in the English language sufficient to perform the duties of the position.
Proficiency in computer use and relevant software including email, or ability to learn quickly.
Ability to operate standard custodial and floor/carpet equipment.
Understands and implements safety policies for chemical and equipment use.
Ability to observe, assess, and record work, safety, and infection control standards.
Ability to ensure the proper use of equipment, mixing of chemicals and observance of all safety rules and regulations.
Is subject to recall after hours in the event of campus emergencies, disasters, or other special needs as directed by management.
Ability to meet the requirements of the University's automobile insurance.
Physical Requirements:
Ability to do all of the following frequently: Climbing, stooping, kneeling, standing, lifting up to 25 pounds (occasionally up to 50 pounds), pushing, pulling, and grasping. Walking either within your respective areas or between areas on campus. Subject to both inside and outside environmental conditions including hazards.
Preferred Education, Knowledge, Skills, Abilities:
Experience in floor care processes of all types of floor care scenarios.
Accountabilities:
Responsible for own work.
Supervises staff.
May recommend personnel actions, including hiring and disciplinary actions.
Additional Job Description
Time Type Requirement
Part time Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact ************* or **************.
Auto-ApplyCustomer Service Manager
Service manager job in Greensboro, NC
At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying "you count" Responsibilities What CubeSmart Self Storage offers: * Weekly Pay - Putting money in your pocket more often * Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off*
* Competitive Hourly Pay & Bonus
* Paid Time Off - Vacation, Sick, & Holidays
* Generous Health Benefits
* 401k Retirement Plan with Company Match
* Tuition Reimbursement
* Self-Storage Discounts
In your role at CubeSmart Self Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance.
The Property Manager is responsible for….
Customer Service:
* Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5 Star service.
* Interacting face to face with customers, providing excellent service, and building rapport.
* Meeting monthly sales goals and metrics.
* Walking the property to perform lock checks and showing units to customers.
* Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments
* Managing the invoice review and approval responsibilities within database.
* Processing invoices, manage reports and legal process of auctions.
* Overseeing the store's expense budget while maintaining store supplies and retail inventory.
Property Maintenance:
* Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.)
* Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities.
* Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors)
You'll love working here because…
YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US
Qualifications
You'd be great in this role if you have…
* A positive and outgoing personality with a passion for helping people.
* Experience in delivering high quality customer service to a diverse customer market.
* Basic computer skills.
We also want you to know that...
* You must have the ability to work Saturdays.
* Valid driver's license and insurance with access to reliable transportation used during the workday.
* While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
* Some locations may require Sunday hours.
We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Auto-ApplyManager, Underwriting Customer Service
Service manager job in Greensboro, NC
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
The Manager of Underwriting Support Operations manages frontline underwriting support operations for the company's Underwriting Network and MI Operations staff by providing direction, training and escalation review. Accountable for meeting quality, productivity, and customer service target. The incumbent works closely with management team and field underwriting to meet customer needs. The Manager makes recommendations on process and system changes, based on feedback from customer inquiries and various reports.
This role sits in our
Greensboro, NC office
on a hybrid schedule (two days in office, three days remote). The team is interested in speaking with candidates who have previous mortgage experience, customer service background, and those who have managed a team.
Essential RESPONSIBILITIES and ACCOUNTABILITIES
Assists VP/Director in managing a multiple shift operation that is responsible for several call groups, multiple email communication boxes, and queue management. Ensures agreed SLAs are met with prompt responses to customers.
Manages Customer Service and the MI Operations staff to ensure effective customer support on all inquiries, pended loans, guideline and rate questions, and various LOS and ArchMIConnect user access issues.
Conducts second reviews of high-risk loans or loans beyond subordinate's authority level. Addresses underwriting issues from staff, reviews result of QC findings with team members to preclude any further issues.
Collaborates with business units such as Underwriting Managers and Sales Support to develop plans and strategies to improve efficiency and productivity. Collaborate with Product Managers on the content for ArchMIConnect, Customer Support Center, Amazon Connect, OPUS, and AQUA system releases to improve efficiency for both customers and internal staff to ensure system issues are addressed.
Stays abreast of company products, programs, underwriting guidelines, and procedures.
Provides System Analyst feedback on eligibility rule authoring and any production issues that arise to ensure quality standards are achieved.
Manages staff to accomplish objectives through effective recruitment and selection, training and development, and performance management.
Review monthly reports supporting staff production and quality measures.
Knowledge & Skills:
Comprehensive knowledge of MI underwriting principles, practices, methods and techniques.
Good problem solving, process development and improvement skills.
Effective leadership skills. Ability to manage, coach, mentor, and motivate staff.
Excellent oral and written communication skills to prepare and deliver effective, professional presentations to customers as well as to internal contacts.
High level of customer service.
Advanced business acumen, including basic financial and budgeting skills.
Solid organizational skills, ability to manage multiple tasks/projects simultaneously.
Results driven and able to ensure execution.
Education & Experience:
Required knowledge and skills would typically be acquired through a Bachelor's degree and 5+ years of related experience. Experience managing people and processes is required.
#LI-AT1
#LI-hybrid
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.
14500 Arch U.S. MI Services Inc.
Auto-ApplyManager, Underwriting Customer Service
Service manager job in Greensboro, NC
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
The Manager of Underwriting Support Operations manages frontline underwriting support operations for the company's Underwriting Network and MI Operations staff by providing direction, training and escalation review. Accountable for meeting quality, productivity, and customer service target. The incumbent works closely with management team and field underwriting to meet customer needs. The Manager makes recommendations on process and system changes, based on feedback from customer inquiries and various reports.
This role sits in our Greensboro, NC office on a hybrid schedule (two days in office, three days remote). The team is interested in speaking with candidates who have previous mortgage experience, customer service background, and those who have managed a team.
Essential RESPONSIBILITIES and ACCOUNTABILITIES
* Assists VP/Director in managing a multiple shift operation that is responsible for several call groups, multiple email communication boxes, and queue management. Ensures agreed SLAs are met with prompt responses to customers.
* Manages Customer Service and the MI Operations staff to ensure effective customer support on all inquiries, pended loans, guideline and rate questions, and various LOS and ArchMIConnect user access issues.
* Conducts second reviews of high-risk loans or loans beyond subordinate's authority level. Addresses underwriting issues from staff, reviews result of QC findings with team members to preclude any further issues.
* Collaborates with business units such as Underwriting Managers and Sales Support to develop plans and strategies to improve efficiency and productivity. Collaborate with Product Managers on the content for ArchMIConnect, Customer Support Center, Amazon Connect, OPUS, and AQUA system releases to improve efficiency for both customers and internal staff to ensure system issues are addressed.
* Stays abreast of company products, programs, underwriting guidelines, and procedures.
* Provides System Analyst feedback on eligibility rule authoring and any production issues that arise to ensure quality standards are achieved.
* Manages staff to accomplish objectives through effective recruitment and selection, training and development, and performance management.
* Review monthly reports supporting staff production and quality measures.
Knowledge & Skills:
* Comprehensive knowledge of MI underwriting principles, practices, methods and techniques.
* Good problem solving, process development and improvement skills.
* Effective leadership skills. Ability to manage, coach, mentor, and motivate staff.
* Excellent oral and written communication skills to prepare and deliver effective, professional presentations to customers as well as to internal contacts.
* High level of customer service.
* Advanced business acumen, including basic financial and budgeting skills.
* Solid organizational skills, ability to manage multiple tasks/projects simultaneously.
* Results driven and able to ensure execution.
Education & Experience:
Required knowledge and skills would typically be acquired through a Bachelor's degree and 5+ years of related experience. Experience managing people and processes is required.
#LI-AT1
#LI-hybrid
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.
14500 Arch U.S. MI Services Inc.
Auto-ApplyArea Service Manager
Service manager job in Greensboro, NC
OUR VISION:
"To become an indispensable partner to building owners with mission-critical systems."
/OBJECTIVE:
As an integrated ODR mechanical solutions provider, the company seeks to create and scale long term, consistent recurring revenue streams from its top owner relationships by assigning dedicated, account based personnel to work in unison capturing a diverse and comprehensive wallet share of available and related mechanical services revenue spanning from technical service T&M and project work, preventative maintenance, special projects T&M and project work, to larger ODR projects performed as a mechanical/general prime contractor.
The Area Service Manager assumes full responsibility of the traditional mechanical service component of the integrated ODR business including preventative maintenance, fixed price work orders, reactionary T&M and service projects performed by technicians through an assigned staff of service coordinators, associate area service managers and service technicians. S/he is responsible for meeting their service area revenue and gross profit goals, sales, and sales margin goals for their area. S/he ensures that work in the area is completed on time, within budget, to the customer's satisfaction, and tracked in an accurate manner, all within the guidelines established by the Limbach Operating System. S/he is a key member of the branch operations team responsible for customer retention and growth of the recurring revenue base across their assigned service area.
Base salary range of $103,000 - 137,000
KEY TASKS & RESPONSIBILITIES:
Assumes responsibility for achievement of their area sales and operational gross profit and cash management goals.
Assumes the responsibility for maintaining and retaining ODR customer relationships through quality of service, timely execution and proper staffing.
Manages staff to maximize pull through opportunities and margins from captive accounts.
Manages maintenance contract execution for timeliness, quality and profitability through proper pre-planning, staffing and scheduling so as to minimize non-productive and/or idle time.
Renews maintenance contracts within the given service area at target escalation and pricing levels to successfully meet the target margins of the Company.
Develops excellent customer relationships by positioning the company to be the first call, “go-to” trusted source for technical service and maintenance needs.
Maintains high visibility with customers and makes frequent visits in support of the account objectives.
Ensures the service team plans and manages work with a unique understanding of the customer's ongoing operations in mind resulting in minimal disruption to the customer's business objectives.
Partners with the service coordinator and field operations staff to plan out daily and weekly manpower and technician needs to support the customers.
Understands the company's broader MEP solutions capabilities outside of service and actively collaborates across the branch to ensure a seamless customer experience and capture additional wallet share through the deployment of personnel and/or staff needed to propose the branch's full suite of sales offerings.
Collaborates with Account Executives, Account Managers, Sales Representatives, Special Projects Managers and major project operations teams to ensure client needs are met.
Participates in strategic account planning designed to increase recurring revenue from captive accounts
Ensures all purchasing is completed in a timely and cost-effective manner.
Possesses strong financial acumen and command of departmental profitability.
Maintains the accuracy of all business records, reports, logs, and data, and submits regular reports to management to communicate booking/selling activity within a specified time frame.
Ensures all work is billed promptly upon completion or per the terms of appropriate contract documents.
Monitors payment of customer invoices and follows up on all departmental receivables over 60 days past due.
Hires, trains, and develops staff capable of performing the work required to meet customer commitments.
Supervises staff to ensure all jobs are completed on time, within budget, and accepted by the customer.
CONDUCT STANDARDS:
Maintains appropriate Company confidentiality at all times.
Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations
Cultivates and promotes the “Hearts & Minds” safety culture.
Consistently exemplifies the Core Values of the Company (we CARE, we ACT WITH INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).
WORK ENVIRONMENT:
This position operates primarily in a professional office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.
Work duties may regularly necessitate visits to/walk throughs of local job sites, during which the incumbent may utilize basic tools (measuring tape, screwdriver, wrench, etc.), and be exposed to the conditions and/or hazards typically associated with a construction site.
PHYSICAL DEMANDS:
In performing the duties of this job, the incumbent is regularly required to sit, stand, talk, walk, hear, and possess an appropriate degree of both visual acuity and manual dexterity.
S/he may frequently be required to balance, climb, crouch, reach, and/or perform repetitive motion.
This is considered a light work position, which means possible exertion of up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
TRAVEL:
This position may require up to 40% travel, primarily to local job sites.
MINIMUM QUALIFICATIONS:
4+ years of related employment experience.
Advanced knowledge of the HVAC/controls industry.
Strong attention to detail and ability to multitask in a fast-paced environment.
Intermediate level computer skills, including proficiency with Microsoft Office (Excel in particular).
Capacity to leverage communication/interpersonal skills to develop and enhance business relationships.
Must have a valid driver's license.
Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.
PREFERRED QUALIFICATIONS:
College degree or advanced education preferred.
Previous experience in a mentor, supervisory, or management role is a plus.
Familiarity with back of house facilities maintenance staff personnel and operations.
Previous experience in technical skilled trades or service execution and MEP equipment and systems diagnostics, maintenance and repair.
This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer.
Customer Service Manager
Service manager job in Whitsett, NC
Job Description
Machine Specialties, Inc. (MSI) has been manufacturing precision parts since 1969. We are a leading contract machining and metal finishing company that designs and manufactures sophisticated, cost-effective solutions to our customer's most demanding challenges. We are in Whitsett, NC, just outside of Greensboro.
The Customer Service Manager is responsible for managing key Customer Service Accounts while overseeing the daily operations of the Customer Service department to ensure that all customers are supported. Duties include establishing and communicating company objectives to the Customer Service team, developing effective procedures that monitor/improve customer satisfaction, training of team members, hosting status meetings and problem solving sessions with team members, working with other deparments to maintain shipment schedules, expediting key customer orders, creating and analyzing data to determine customer satisfaction and serving as a customer escalation point.
Position Expectations
Manages, trains, and coaches staff with a professional and positive attitude.
Supervises day-to-day operations in the department. Shares skills, knowledge, and experience in order to reach company goals.
Assists the staff in responding to customers in a timely manner.
Handles complex and escalated Customer Service issues.
Serves as a liason between Customer Service and Sales. Partners with Operations and Quality to ensure customer and company needs are met, relays order prioritization, and ensures timely transfer of information concerning potential quality defects.
Assists team with problem solving to resolve customer issues.
Provides and monitors role responsibilities and objectives to the staff.
Creates and monitors effective Customer Service procedures.
Develops customer satisfaction goals, tracks customer complaints, reviews and maintains the Open Order report, assists in problem resolution, and actively participates in meetings such as Scrap, Collaborative Review, and others.
Manages the Customer Scorecard to ensure that exceptional ratings are maintained.
Reviews Customer contractsand sales orders. Enters all sales orders into Epicor and manages the orders from entry to shipment.
Travels to customer locations on a limited, as needed basis.
Plans, prioritizes, and delegates work to the staff in order to ensure proper functioning of the department.
Analyzes Customer Service outputs and provides updates to upper management.
Identifies and implements strategies to improve quality of service, productivity, and profitability.
Serves as the Customer Service representative for key accounts.
When needed, fills in for staff during their absence.
Job Skills and Requirements
Strong communication skills
Supervisory/Leadership skills
Customer Service focus
Problem solving and analysis
Decision making
Planning and organization
Initiative and flexability
Process improvement
Negotiation skills
Able to work under tight deadlines
Education and Experience
Minimum of 4-5 years of experience in Customer Service and in a Leadership capacity
Bachelor's Degree (preferably in Business Administration, Marketing, or relevant field)
Knowledge in administration, management, and overall business practices
Assistant Dining Service Manager - Full Time - Greensboro, NC
Service manager job in Greensboro, NC
STATEMENT OF JOB:
The Dining Services Supervisor oversees all aspects of food service for residents, staff, and guests. The Dining Services Supervisor assists in hiring, training, supervising, and evaluating all food service staff. Prepares meals according to approved menus and recipes and takes into account special dietary needs of the residents. In the absence of the Dining Services Director, supervises dietary staff to assure efficient operation of the kitchen at all times.
Responsibilities include but are not limited to:
Policies/Procedures/Administration
Maintains a working knowledge of all policies and procedures pertaining to the position, the department, and the personnel
Supervises dining staff to ensure proper preparation of food in compliance with policies, and to ensure proper use of raw food and supplies
Ensures that the food service area and all equipment exceeds sanitation requirements set forth by federal, state, and local health regulations and meets the community standards
Maintains quality standards and stays within budget for food/supply costs
Prepares and presents menu items according to standard recipes
Maintains clean and orderly work area at all times, including floors/prep areas
Participates in weekly cleaning routines planned by Dining Services Director
Reports faulty equipment, broken or chipped glassware, broken or chipped food trays, etc. to supervisor. Removes from service any items that may be potentially dangerous to a resident or employee
Reports incorrect refrigerator and freezer temperatures to supervisor immediately. Must be recorded 2 times/daily
Makes sure all leftovers are properly cooled, stored, identified, and dated
Observes good safety practices
Pays special attention to portion control
Removes frozen food items from freezer for next day (or meal) preparation, and begins prep for next day meal
Makes appropriate menu substitutions when certain food items are not available when approved by Dining Services Director
Responsible for supervising assigned duties to prepare kitchen for each meal being served
Responsible for supervising assigned duties to prepare kitchen for next day meal when working evening shift
Responsible for taking and recording food temps three (3) times daily
Attends staff meetings and in-services as required
Performs all other duties as assigned
District Manager - Winston Salem
Service manager job in Greensboro, NC
Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world's top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!
This position is responsible for managing, developing and motivating Sales Consultants, implementing sales plans, achieving company and/or supplier goals, monitoring, developing and maintaining account relationships and performing various administrative duties in the Winston Salem market.
Job Description:
* Develops and implements strategic sales plans to accommodate corporate goals
* Coordinates sales distribution by establishing sales territories, quotas and goals
* Coordinates and assists in leading sales meetings
* Monitors and evaluates products and activities of competition
* Reviews market analysis to determine customer needs
* Proficient in Microsoft Excel (Formulas, IE: VLookup, If Statements, etc..), PowerPoint, & Word
* Ability to forecast sales targets
* Able to coach, train, and lead a Sales Organization to win in the marketplace
* Financial Acumen: Sell based off Category/Brand Trends, Margin Gains, Revenue, Indexing
Job Requirements:
* Knowledgeable of wine and beer beverage industry
* Demonstrated leadership skills and/or prior management experience a plus
* Bachelor's degree preferred
* Minimum 3 years field sales experience
* Excellent interpersonal and communication skills with the ability to interact with all functional areas and organizational levels
* Strong organizational, problem solving and negotiation skills
* Satisfactory driving record and active driver's license for the state you reside in.
Benefits include:
* Medical/Dental/Vision Insurance
* Bi-weekly pay
* Salary Position w/eligibility for Bonuses & Incentives
* Mileage Reimbursement
* 401K Program
Candidate must pass criminal background and MVR.
Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws
Worker Sub-Type:
Regular
Time Type:
Full time
Auto-ApplySenior Fire Service Technician
Service manager job in High Point, NC
Be part of the future!
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Life Insurance
401(k) savings plan with company match
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More!
What you will do:
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
Contact customer representative and ascertain equipment/systems problems
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
Obtain customer signature upon completed service call assignment
Participate in a scheduled On-call rotation
Help to train or mentor others on the service team
Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
Perform other duties as assigned
How you will do it
This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
Candidate must possess excellent written/verbal communication and outstanding customer service skills.
Position involves the programming of fire alarm, security, and access control system panels.
Experience CCTV and IT and IP networks a plus.
Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
On call and after hours work required on occasion at customer need.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.
What we look for:
Required
5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
NICET ll Level II certification - Strongly Preferred
Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
High School Diploma or equivalent
Ability to follow verbal and written instructions.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
Ability to work flexible hours including weekends to meet customer requirements.
Overnight travel may be required.
Demonstrate a high level of customer service.
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Possess a valid driver's license and driving record that meets company requirements.
Retain any licenses that are required by National, State and Local codes.
HIRING HOURLY RANGE: $28.84-$36.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at *****************************************
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Auto-ApplyAdministrative Operations Manager
Service manager job in Greensboro, NC
Mosaic Pediatric Therapy is a leading provider of life-changing therapy for children with autism and learning disabilities across North Carolina and Virginia. We are confident our unwavering focus on integrating our core values into every aspect of our decision-making will continue to drive our rapid growth. We are on a mission to enrich the lives of children with autism and inspire the clinical leaders of tomorrow.
Mosaic Pediatric Therapy has an opening for an
Administrative Operations Manager
to support one of our Piedmont Triad Clinics. The individual in this position is the operations leader at the clinic. The AOM is responsible for managing key aspects of clinic operations toward performance targets, including scheduled hours fulfillment, clinical staff utilization and overall billable hours. Day-to-day responsibilities include staff scheduling, facility management, family/patient communication, and new patient onboarding, among others. Additionally, the AOM is charged with administrative orientation for new hires and enforcement of administrative, operations and human resources policies.Why Join Mosaic?
Our People Love It Here! Mosaic ranks in the top 5% of all healthcare companies in employee satisfaction (source: Peakon benchmarking)
Collaborative Work Environment: Our entire team, from top to bottom, is dedicated to the overall growth of the organization and promotes a collaborative and supportive environment.
Work/Life Balance: Our hours of operation are 8am-6pm…NO NIGHTS NO WEEKENDS!
Comprehensive Benefits: Mosaic provides a robust benefits package including medical, dental and vision plans; short-term disability; company 401k with match, competitive compensation plans, paid holidays and plus 15 days of Paid Time Off accrued annually, beginning at hire.
The AOM reports to the Clinical Director and is responsible for:
Monitoring and reporting on key performance indicators to the Clinical Director, Vice President of Clinical Operations and Mosaic's Chief Executive Officer.
Developing and maintaining the client/therapist master schedule to maximize clinic and therapist utilization, while fostering continuity and quality of care.
Modifying and changing daily schedules as needed to accommodate client and therapist absences. Notifying clinical staff and parents of appointment changes in a timely manner.
Reviewing and approving therapist requests for time off in accordance with clinic scheduling guidelines and time-off policies.
Facilitating client sign-in/sign-outs at the beginning and end of each appointment, documenting late arrivals/pickups
Ensuring clinical staff submit appointment documentation in a timely manner to support revenue cycle targets.
Building and maintaining professional working relationships with patients and their families, addressing all non-clinical family concerns.
Manage and monitor clinic supplies inventory and replenishment schedule
Maintain relationship with landlord and sub-contractors, facilitating repairs and maintenance, as necessary.
Prepare for the arrival of and train new hires on administrative functions and policies; and
Other duties may be assigned by the Clinical Director or Vice President of Clinical Operations.
Education & Experience
Bachelor's Degree, in Business Administration/Management, Healthcare Management, Information Systems, Project Management, Accounting, Finance, Operations Research, Statistics, or Industrial Engineering or equivalent combination of education and work experience.
A minimum of one (1) year of experience in operations or business management role (health care experience preferred but not required)
Strong working knowledge of Microsoft Excel / Google Sheets
Customer service orientation and the ability to build strong working relationships with staff members and patient families
Ability to learn quickly, perform multiple tasks and organize work in a systematic and efficient fashion
Applicants must be able to satisfactorily pass a background check to complete the hiring process. Candidates should indicate a preference of work location
Mosaic is an Equal Opportunity Employer
Auto-ApplyGeotechnical Services Manager
Service manager job in Greensboro, NC
Are you an experienced geotechnical engineer and leader ready to take your career to the next level? S&ME is seeking a collaborative, forward-thinking Geotechnical Services Manager to join our Greensboro, North Carolina team. If you're passionate about technical excellence, mentoring others, and building strong client relationships, this is your opportunity to make an impact.
We are offering a sizeable sign-on bonus to help you start strong with S&ME.
Since 1974, our Greensboro office has partnered with clients in public, private, energy, and transportation sectors. From schools and hospitals to industrial facilities and pipelines, our projects improve the places where people live and work.
Why Greensboro and the Triad?
At S&ME, we celebrate success and support each other. Our team of engineers, geologists, scientists, and technicians thrives on collaboration and innovation, guided by our Core Values: Listen First, Work and Grow Together, Do the Right Thing and Do Things Right, Do What You Say, Lead From Where You Are, and Be Safe. When you join our Greensboro office, you're not just joining a team; you're becoming part of a vibrant region known as the Triad. Here's why people love living and working here:
* Affordable Living: Enjoy a low cost of living and less traffic than in larger cities.
* Vibrant Lifestyle: Explore thriving downtowns, local arts, performing arts centers, sports teams, and family-friendly neighborhoods.
* Outdoor Access: Spend weekends hiking the Blue Ridge Mountains or relaxing on North Carolina beaches, just 2-3 hours away.
* Education & Industry: Benefit from proximity to multiple universities and a growing business community.
Your Day-to-Day:
* Leadership/Team Management: Oversee a multidisciplinary team and daily operations for the Geotechnical Service Line (project management, safety, quality, finance, HR, risk).
* Business Planning & Strategy: Work with the Office Principal and other team leaders to develop and execute an annual business plan and a long-term office/market strategy.
* Manage Geotechnical Exploration Projects of All Sizes: Prepare proposals and reports, deliver projects to S&ME's standards, and collaborate with senior reviewers and leadership to ensure quality and consistency.
* Business Development: Engage in business development and cross-sell services across Environmental, Geotechnical, and Construction Materials Testing.
* Build Connections: Represent S&ME in local organizations to strengthen brand awareness and expand networks.
What You Bring:
* A Bachelor's degree in Civil, Structural, or Geotechnical Engineering or a Construction-related field
* PE licensure in North Carolina or ability to obtain through reciprocity within 6 months of hire
* A minimum of 8 years of experience supporting and managing geotechnical engineering projects
* The understanding of consulting in the A/E/C industry and what it takes to provide value to clients and generate successful projects from a technical and financial perspective
* Demonstrated experience building and maintaining client relationships and proven ability to win work
* The ability and desire to divide time between the office and regular site visits in the field to support and engage field staff
* Commitment to the S&ME team and a focus on providing responsive, excellent client service
We Are S&ME:
At S&ME, we're committed to your growth, professionally and personally. With over 50 years of experience delivering innovative solutions in geotechnical, civil, environmental, and construction materials engineering, we've built a strong foundation for long-term careers. Our team of 1,000+ employee-owners across 10+ states works together to create meaningful impact for our clients and communities. When you join S&ME, you become part of a collaborative, honest, and people-focused culture that invests in your success. We offer exciting project opportunities, ongoing training, and a comprehensive benefits package to support you and your family. This is more than a job; it's a place to grow, thrive, and build a future.
Here's what you can look forward to:
* Medical, Dental & Vision Plans with HSA and FSA options - with no medical premium increase in 2026
* Wellness Program - $50 off per month on your 2027 premiums!
* Pet Insurance
* Term Life & Long-Term Care Coverage - available Spring 2026
* 100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution
* 401(k) Retirement Plan
* Paid Holidays and Paid Time Off (PTO) - with rollover options
* Paid Maternity & Paternity Leave
* Mentorship & Career Development Programs
* Annual Performance Evaluations and Annual S&ME Technical Conference Opportunity
* Credential Incentive Program - get rewarded for advancing your skills
* Tuition Reimbursement
* Employee Recognition Program
* Company Vehicle & Fuel Card - for project-based roles
* $2,000 Employee Referral Bonuses - and more!
This full-time role offers competitive pay based on experience. Candidates must comply with our Fleet Management, Substance Policy, and Reference Check requirements. Only candidates with valid employment eligibility (I-9) will be considered. Visa assistance is not available. S&ME reserves the right to hire internally or externally at any time. No candidate/recruiter calls, personal calls, or walk-ins are accepted.
Support Services Supervisor
Service manager job in Winston-Salem, NC
Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Support Services Supervisor to join our team. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives"
Requirements
High school diploma or equivalent
Associates or higher degree is a plus
3 years of relevant experience; preferably in a clinical laboratory
Prior supervisory or leadership experience is preferred.
Familiarity with laboratory operations as well as policies and procedures are preferred.
Strong computer skills and working knowledge of Microsoft Office
Excellent communication skills; both written and verbal
High level of attention to detail with strong organizational and prioritization skills
Strong critical thinking skills with the ability to make decisions in a fast-paced environment.
Ability to handle the physical requirements of the position.
Job Duties/Responsibilities
Supervise the day to day operations
Assist with preparation of laboratory specimens for analysis and testing
Directly supervise, train, and mentor non-technical personnel of the department
Monitor daily workflow in the lab and schedule adequate coverage
Responsible for ensuring all shifts in the department are properly staffed
Research and resolve any production errors while escalating when necessary
Engage in continuous process and service level improvements
Perform quality assurance checks to ensure efficiency and accuracy
Prepare and maintain Quality Assurance records and documents
Meet regularly with direct reports to provide coaching and feedback for their development
Responsible for administering and managing policies and procedures
Process and maintain payroll and personnel files
Perform administrative duties as needed
Work Schedule: Monday - Friday 3:30pm - 12:00am with hours that may vary due to department needs.
Location: Winston Salem, NC
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyDirector - Perioperative Services
Service manager job in Albemarle, NC
Department:
34000 Atrium Health Stanly - Administration: Nursing
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Varies
Pay Range
$66.85 - $100.30 Supervises and coordinates clinical and administrative functions for the department and ensures that optimum quality of patient care is provided using resources effectively and efficiently. Functions as a liaison for clinical team members and maintains overall responsibilities of supervision of clinical team members assigned to the department. Provides administrative support to the designated leader.
Essential Functions
Supervises and coordinates all aspects of the surgical clinical environment including team member scheduling, team member evaluations, provides proper orientation, in-services, counseling and discipline.
Monitors daily staffing to ensure staffing accommodates schedule demands.
Monitors financial budget and justifies variances.
Maintains appropriate unit documentation.
Monitors progress of each clinical area and assists leadership in achieving goals and objectives.
Participates and communicates with other leaders to ensure that daily operating needs are met or exceeded.
Assists designated leader with any operational issues as necessary.
Interprets the appropriate information needed to identify each patient's requirements and ensures that age specific needs are being met.
Physical Requirements
Work requires walking, standing, sitting, lifting, and reaching. Must lift a minimum of 35 pounds shoulder high. Must speak English in good, understandable terms, intact sense of sight and hearing, finger dexterity. Critical thinking and ability to concentrate. Must be able to respond quickly in stressful situations. Additional department specific physical requirements may be identified for unique responsibilities within the department by the nursing leader.
Education, Experience and Certifications
Graduate from an accredited School of Nursing. Current RN licensure in appropriate state. MSN required. If undergraduate degree is BSN a master's degree from a health-related program or MBA is acceptable. Must have MSN if undergraduate degree is not BSN. Appropriate professional leadership certification required within 1 year of eligibility for professional certification exam. Previous leadership experience preferred. Two years previous OR experience required. Additional education, training, certifications, or experience may be required within the department by the nursing leader.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Auto-ApplyParts and Service Pro
Service manager job in Winston-Salem, NC
Job DescriptionDescription:
Contractors to Adventure Seekers #1 Rated Trailer Dealer in The Carolinas!
Parts and Service Pro
Want to work with your hands, not behind a desk? Good. We're looking for someone like you. NC Trailers is looking for a Parts and Service Pro. This role involves unloading and repairing trailers, ordering and selling parts, and hooking up trailers for customers. We want someone that thrives in the kind of work that makes most people quit-heat, cold, muddy boots, and greasy hands. If you're the type who shows up early and feels real satisfaction from a hard day's work, this is the place for you.
We guarantee our customers quality work, done on time and on budget. That means we need tough, active, solution-minded people who take pride in doing things the right way the first time. If this sounds like you, let's talk-Apply Now!
Reports To: Operations Manager
Primary Job Responsibilities:
Fix and Maintain Trailers
Talk with customers about their repair needs and create service repair orders.
Do repairs like wiring, welding, brakes, bearings, and accessory installs
Change tires using a machine
Move trailers with a truck or tractor
Do small repairs and maintenance on shop equipment (golf carts, forklifts, tractors, trucks)
Work in Parts
Keep track of inventory and reorder parts
Receive deliveries and stock shelves
Help customers in person and on the phone
Ship parts to customers
Help on the Lot
Unload, assemble, and park new trailers
Keep the lot organized
Hook up trailers to customer vehicles and check safety
Talk with customers about safety and accessories
Install accessories when needed
Requirements:
What you need:
A valid driver's license
Know how to use power tools and hand tools
Can stand, bend, lift 50 lbs all day
Able to work Saturdays
Can do basic math (add, subtract, multiply, divide)
Can write clearly
Quick to learn new skills
Preferred Skills - not required
Experience fixing RVs, trailers, or trucks
Welding and fabrication
Electrical repair
Hydraulic repair
Hitch installs
Truck bed installs
Forklift or tractor experience
Plumbing or brake repair
Truck accessory installation
Basic plumbing repair
Axle & brake repair
Hooking up and backing a trailer
Changing a tire with a tire changing machine
What It Takes To Succeed at NC Trailers
Stay Active - Don't wait. Pick up the phone or grab a wrench and get to work.
Stay Tuff - Weather, deadlines, and breakdowns won't stop you.
Be the Solution - Got a challenge? Good! Help out, step up and fix it.
Grow -Learn new skills and teach others what you know.
Results Matter
Parts Sales
Billed Service Labor
Following the process
Attendance and punctuality
Store Hours: Monday - Friday: 9:00-5:30, Saturday: 9:00-2:00
Work Hours:
Monday-Friday: 8:15am-6:00pm
Saturday: 8:15am-3:00pm
Off work every Sunday
Off work one day during the week
Hours may vary depending on training and delivery schedules
Benefits:
Health Insurance
Company-paid holidays
Paid time off
401(k) plan + Employer match on up to 5% of employee contribution
Performance Bonuses
About Us:
Family-owned since 1996. We've sold and serviced over 10,000 trailers. We're the #1-rated trailer dealer in the Carolinas. We sell trailers, truck beds, parts, and accessories. We service everything we sell plus boat trailers, campers, RV's and horse trailers. We serve customers from Greensboro, Thomasville, High Point, Winston-Salem, Asheboro, Lexington, and beyond.
Director of ABA Services
Service manager job in Kernersville, NC
The role of the Director of ABA Services is to perform consultant tasks at an exceptional level, provide clinical and professional guidance to direct care staff, lead staff, and Behavior Analysts, and contribute to the advancement of quality at ABS Kids through specific projects.
What do we offer?
Compensation and Benefits:
Total compensation package of $100,000 - $110,000+ /year, includes salary and bonus
Comprehensive benefits package including medical, dental, HSA, vision, plus voluntary benefits like short term disability, life, accident, hospital indemnity, critical illness and pet insurance
Work-life balance with weekday work, no weekend requirements
401(k) plus company match
Cell phone and laptop stipends
CEU stipend starting at $500/year and increasing with tenure
3 weeks paid time off
10 paid holidays
Referral bonus program
Employee discounts and Employee Assistance Program including free legal and financial advice, free counseling support and much more
Professional Collaboration:
Ongoing meetings with members of an interdisciplinary care team, including BTs, RBTs, BCBAs and Psychologists
Connection and Support:
Virtual events with your local colleagues that may include game nights, awards ceremonies and town hall events
ABS Kids Virtual Office connects you to hundreds of colleagues, professionally and personally, near and far
Comprehensive back-end office support you provide treatment while a dedicated team takes care of all your administrative needs including credentialing, billing, intake and more
What would you do?
Meet weekly or bi-weekly with assigned Behavior Analysts and lead RBTs to support clinical and administrative objectives with tasks such as
Maintain staff productivity
Maintain adequate patient supervision
Review clinical reports and provide feedback for improvement
Ensure staff's progression toward professional goals
Coach staff on how to manage supervisees
Coach staff on how to work with caregivers and other Community Collaborators
Lead and participate in Special Interest Groups
Organize data sets to report visual feedback to teams
Analyze data sets and develop ways to improve key clinical and administrative metrics
Work with Director of Clinical Operations and RVP to identify regional needs and brainstorm opportunities to improve
Represent us at local events, special interest groups, and in the community
Manage staff performance related concerns and meet with HR
Meet with Director of Clinical Operations weekly to discuss caseload and management of BCBAs
Additional Responsibilities/Projects
Planning, designing, and implementation of regionally specific programs
Oversight of RBT certification process and ongoing training
Who are we looking for?
Master's degree in education, psychology, counseling, behavior analysis, behavior science, human development, social work, or rehabilitation
BCBA certification
2+ years of experience working as a behavior instructor implementing ABA interventions with children with autism
2+ years of experience working as a behavior supervisor designing ABA programs for children with autism, and training caregivers and instructors how to implement these interventions
Knowledge and experience with DTT, NET, VB, PRT
Experience conducting assessments: VB-MAPP, Vineland, ABLLS, FBA
Who We Are:
It's in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
IBCBAI
Service Supervisor
Service manager job in Greensboro, NC
Service Supervisor BH Job ID: 3527 SF Job Req ID: 16456 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job title: Service Supervisor
Location: Greensboro, NC
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview:
The Service Supervisor in the compressed air commercial segment is responsible for leading the local service function for the full life cycle of the equipment to achieve exceptional customer satisfaction. This encompasses supporting the sales team to grow the business, collaborating with service coordination, and managing a Service Technician team that installs, repairs and maintains all makes of rotary screw and reciprocating air compressors and compressed air system components. The Service Supervisor also has responsibility for the Service P&L for their Customer Center.
Responsibilities:
* Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
* Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
* Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
* Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
* Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
* Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.
* Other duties as assigned to support the service business and ensure customer satisfaction.
Requirements:
* Associate's Degree
* 3+ years' experience in an industrial sales business setting.
* 3+ years' experience in managing teams of people
* Must possess a valid driver's license for a minimum of 12 months no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
Core Competencies:
* Advanced operating knowledge of Microsoft office software and other basic computer usage. Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases.
* Advanced verbal/written communication skills
* Advanced customer service skills including conflict resolution, communication, negotiation, etc.
Preferences:
* Bachelor's degree in engineering, engineering technology, business
* 3+ years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader.
* Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
Travel & Work Arrangements/Requirements
* Frequent regional travel to customers is required, which may include outdoor work and/or work in mechanical/equipment rooms. Company vehicle provided.
* Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
* This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.
What we Offer
At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit *************
Administrative Operations Manager
Service manager job in Greensboro, NC
Job DescriptionMosaic Pediatric Therapy is a leading provider of life-changing therapy for children with autism and learning disabilities across North Carolina and Virginia. We are confident our unwavering focus on integrating our core values into every aspect of our decision-making will continue to drive our rapid growth. We are on a mission to enrich the lives of children with autism and inspire the clinical leaders of tomorrow.
Mosaic Pediatric Therapy has an opening for an
Administrative Operations Manager
to support one of our Piedmont Triad Clinics. The individual in this position is the operations leader at the clinic. The AOM is responsible for managing key aspects of clinic operations toward performance targets, including scheduled hours fulfillment, clinical staff utilization and overall billable hours. Day-to-day responsibilities include staff scheduling, facility management, family/patient communication, and new patient onboarding, among others. Additionally, the AOM is charged with administrative orientation for new hires and enforcement of administrative, operations and human resources policies.Why Join Mosaic?
Our People Love It Here! Mosaic ranks in the top 5% of all healthcare companies in employee satisfaction (source: Peakon benchmarking)
Collaborative Work Environment: Our entire team, from top to bottom, is dedicated to the overall growth of the organization and promotes a collaborative and supportive environment.
Work/Life Balance: Our hours of operation are 8am-6pm…NO NIGHTS NO WEEKENDS!
Comprehensive Benefits: Mosaic provides a robust benefits package including medical, dental and vision plans; short-term disability; company 401k with match, competitive compensation plans, paid holidays and plus 15 days of Paid Time Off accrued annually, beginning at hire.
The AOM reports to the Clinical Director and is responsible for:
Monitoring and reporting on key performance indicators to the Clinical Director, Vice President of Clinical Operations and Mosaic's Chief Executive Officer.
Developing and maintaining the client/therapist master schedule to maximize clinic and therapist utilization, while fostering continuity and quality of care.
Modifying and changing daily schedules as needed to accommodate client and therapist absences. Notifying clinical staff and parents of appointment changes in a timely manner.
Reviewing and approving therapist requests for time off in accordance with clinic scheduling guidelines and time-off policies.
Facilitating client sign-in/sign-outs at the beginning and end of each appointment, documenting late arrivals/pickups
Ensuring clinical staff submit appointment documentation in a timely manner to support revenue cycle targets.
Building and maintaining professional working relationships with patients and their families, addressing all non-clinical family concerns.
Manage and monitor clinic supplies inventory and replenishment schedule
Maintain relationship with landlord and sub-contractors, facilitating repairs and maintenance, as necessary.
Prepare for the arrival of and train new hires on administrative functions and policies; and
Other duties may be assigned by the Clinical Director or Vice President of Clinical Operations.
Education & Experience
Bachelor's Degree, in Business Administration/Management, Healthcare Management, Information Systems, Project Management, Accounting, Finance, Operations Research, Statistics, or Industrial Engineering or equivalent combination of education and work experience.
A minimum of one (1) year of experience in operations or business management role (health care experience preferred but not required)
Strong working knowledge of Microsoft Excel / Google Sheets
Customer service orientation and the ability to build strong working relationships with staff members and patient families
Ability to learn quickly, perform multiple tasks and organize work in a systematic and efficient fashion
Applicants must be able to satisfactorily pass a background check to complete the hiring process. Candidates should indicate a preference of work location
Mosaic is an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.