Senior Manager, Risk Management
Service manager job in Westborough, MA
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 ‘one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
Competitive Wages
Work today, get paid tomorrow through our earned wage access program*
Paid Time Off
Medical/Health/Dental Coverage
401K with Company Match
Team Member Discounts
Tuition Reimbursement
Employee Assistance Program
Health Savings Account
Company Spirit Days
Employee recognition and awards
And much more!
Position Summary:
This position will provide the primary support to the Director, Global Risk Management and will have indirect support from an Insurance and Claims Specialist. Duties include, but are not limited to, management of the insurance renewal process and certificate of insurance program. The position requires review of insurance terms and conditions of vendor contracts. The position will be asked to assist the Director in other areas such as business continuity and enterprise risk management as applicable.
Responsibilities:
Work closely with the company's insurance broker(s) and company personnel to collect and submit underwriting data for all property and casualty lines of business
Manage the company's third-party certificate of insurance compliance program
Work with the Director to create standard insurance terms and conditions for vendor contracts and leases
Review and comment on the insurance terms and conditions of vendor contracts and leases
Work with Director on claims management and loss control strategies
Assist Director in preparing parts of the Risk Management Department budget
Provide summary reports to Director
Must be able to perform the essential functions of this position with or without reasonable accommodation
Working Relationships:
Able to collaborate cross-functionally with other teams in the company (E.g.., Legal, Safety, HR)
Minimum Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration
Preferred Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration
Minimum Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts
Preferred Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts
Licenses/Certifications: CPCU, ARM or CRM preferred
Soft Skills/Competencies:
Excellent oral and written communication skills
Strategic thinker
Ability to foster teamwork and build collaborative relationships
Strong interpersonal skills
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
Ability to work collaboratively with outside consultants and partners
Able to drive outside consultants and partners to meet deliverable deadlines
Travel: Limited travel required (5%)
Hours & Conditions: Typically, Monday to Friday, 8+ hour days in an office setting, may be able to work 1 day from home with manager's approval.
Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs.
At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.
Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
Market Operations Manager
Service manager job in Newton, MA
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission, sneak a peek at our company introduction video .
About the team and position
Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.
What you'll be Doing
Be a continuous positive force within the market and create strong morale and spirit throughout the team.
Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss.
Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
Actively look for ways to improve the overall customer and Advocate team experience.
Address and effectively manage complex and sensitive customer-facing issues.
What you should have
5+ years work experience in a customer facing team environment
3+ years of management experience
Proven history of developing and coaching employees
Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
Excellent interpersonal and leadership skills
Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
Willingness to work on weekends
Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
It would be great if you also had
Bachelor's Degree
Experience with Salesforce or Tableau
An analytical mind
Experience handling logistics
What we'll offer in return
Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Must be able to read, write, speak, and understand English.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
Frequent driving requires excellent visual activity and manual dexterity.
Requires to work in outdoor weather conditions.
Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time.
Frequently communicates with customers and must be able to exchange accurate information.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KFC General Manager - Referral Bonus $100
Service manager job in Newton, MA
Restaurant General Manager
At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends.
If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way.
The good news is that your training will teach you everything you need to know to succeed on the job.
But there are a few skills you should have from the get-go:
A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team.
You want to make your customer's day, and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile.
We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational, and fun.
You set high standards for yourself and for the team.
You're up for a challenge. You love the excitement of the restaurant business and know every day is different.
And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and
a true desire to learn and grow.
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment-related matters.
Senior Manager, Global Drug Safety & Pharmacovigilance, Safety Operations
Service manager job in Grafton, MA
At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.
Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.
Does this inspire you and feel like a fit? Then we would love to have you join us!
The Role:
A member of the Global Drug Safety & Pharmacovigilance team, focused on safety operations including but not limited to collection of safety information from various sources, SAE reconciliation, quality control of safety data entry, and compliance of individual case safety reports (ICSRs) to regulatory authorities and business partners.
Responsibilities:
Ensure the successful and timely case intake of safety reports and case processing.
Perform both real-time and retrospective quality control of safety case data entry to ensure quality and compliance with the data entry conventions and MedDRA/WHO DD coding conventions.
Effectively manage the daily safety case workload to ensure compliance with regulatory submissions and internal timelines including, but not limited to:
Monitoring the workflow status of safety cases and/or the pending regulatory submissions of ICSRs.
Communicating to safety vendor, safety physicians, and/or submission stakeholders as needed
Serve as a Subject Matter Expert and/or provide guidance on questions concerning Safety Operations based on, not only company conventions, but also ICH and regulatory guidance as well as best PV practices.
Ensure the reporting destinations are correctly populated for each safety case and approve a regulatory report for all destinations in the safety database as applicable and proactively identify/resolve issues potentially leading to late reports.
Perform and/or support regular trending and analysis quality data and compliance metrics to identify potential issues and propose long-term strategies for quality improvement or issue resolution.
Review and provide input on behalf of Safety Operations on individual study-specific documents including but, but not limited to, Safety Operational Management Plan, SAE Reconciliation Plan, Data Validation Plan, and Safety Reporting Form Specifications Document.
Perform and/or oversee individual study-specific set-up and maintenance activities like Sponsor eCRF acceptance testing, SAE Reconciliation activities, back-up Safety Reporting Form creation, and supporting the generation of automated line listing reports
Analyze and provide reason(s) for late submission/distribution of safety reports, as applicable
Perform and/or support the timely documentation, monitoring and closure of all owned Quality Events (Deviation, Change Control and/or Corrective Actions/Preventive Actions (CAPAs)).
Develop or update Standard Operating Procedures, Working Instructions, and training materials concerning safety case processing and operations.
Support GVP audit/inspection readiness initiatives and, in the event of an audit/inspection, support the preparation, execution, and responses to audit/inspection.
Lead or participate in Genmab initiatives and projects on Safety Operations behalf
Other activities, as needed or as requested by supervisor.
Requirements
Drug Safety professional with minimum 5 years of experience within drug safety and PV inclusive of case quality control and regulatory submissions of ICSRs worldwide.
Bachelor's/Master's degree in science.
Strong knowledge of ICH E2B(R2) and (R3) specifications and entry guidance.
Strong knowledge of pharmacovigilance reporting rules and timelines.
Ability to interpret health and medical records such as adverse event reporting forms, a discharge summary, etc.
Experience with clinical and/or post-marketing case processing, including MedDRA and WHO DD coding and narrative writing.
Experience with safety database; Argus is a plus but not mandatory.
Experience with EDC for clinical trial data collection.
Analytic and strategic thinking.
Excellent in detailed-oriented tasks.
About You
You are genuinely passionate about our purpose
You bring precision and excellence to all that you do
You believe in our rooted-in-science approach to problem-solving
You are a generous collaborator who can work in teams with a broad spectrum of backgrounds
You take pride in enabling the best work of others on the team
You can grapple with the unknown and be innovative
You have experience working in a fast-growing, dynamic company (or a strong desire to)
You work hard and are not afraid to have a little fun while you do so!
Locations
Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate.
About Genmab
Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines.
Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X.
Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com).
Senior Manager, Field Analysis & Operations
Service manager job in Cambridge, MA
Job Title: Senior Manager, Field Analysis & Operations (Contract)
Job Category: Marketing / Commercial Operations
Contract
The Senior Manager, Field Analysis & Operations (Contract) will be a core member of the Commercial Operations team, reporting to senior commercial leadership. This role supports analysis, deployment, and enablement across four non-sales commercial field teams. The individual will lead and contribute to sub-national analytics, act as a key liaison between field teams and headquarters, and partner with leadership to drive business growth and support patient needs.
Core Responsibilities
Partner with field and commercial operations leadership to prioritize, plan, and execute sub-national analytics supporting business planning, quarterly business reviews, and operational reporting
Develop and manage project plans across key operational activities, including metrics and analytics, targeting (static and dynamic), customer and team alignments, Veeva strategy, and other operational initiatives (e.g., car program, RxVantage)
Lead the internal customer and field excellence planning process, partnering closely with field and functional leaders to assess and enhance field capabilities across deployment and enablement channels
Identify trends and insights from analytics efforts and translate them into high-impact initiatives in collaboration with cross-functional partners such as training and marketing
Additional Responsibilities
Serve as the initial point of contact for field team data inquiries, conducting triage analysis and escalating as needed
Collaborate with IT/IS teams on Veeva integrations and other system interfaces to ensure seamless data flow
Manage projects and deliverables with external vendors as required
Required Skills & Experience
HQ-based commercial experience strongly preferred
Proficiency with Microsoft Office, particularly Excel (reporting/modeling) and PowerPoint
Experience with third-party syndicated data sources (e.g., IQVIA, Symphony, Komodo) and/or specialty pharmacy, distributor, copay, or lab data
Experience managing cross-functional projects in a matrixed environment
Strong analytical, problem-solving, and organizational skills with high attention to detail
Ability to influence outcomes and lead initiatives without direct authority
Clear, open, and effective communicator with a strong customer-focused mindset
Ability to manage multiple priorities in a fast-paced, dynamic environment
Preferred Qualifications
Oncology or rare disease experience
Experience with BI tools such as Tableau
Experience working with Veeva CRM
Education & Background
5-7 years of commercial pharmaceutical or biotech experience, with 2-4 years in commercial operations, training, or marketing
OR
7+ years of life sciences consulting experience focused on commercial strategy and implementation
Senior Manager Clinical Pharmacology
Service manager job in Waltham, MA
Sr. Manager, Clinical Pharmacology
6 month contract
Must be able to work on a W2
Hybrid in Waltham, MA 3x per week
We have an exciting opportunity for a highly motivated and experienced quantitative clinical pharmacologist to join the team supporting the CNS therapeutic area as a key member of the Clinical Pharmacology, DMPK, and BA department. This individual will represent the function as a Clinical Pharmacology Lead and provide subject matter expertise on cross-functional project teams. The position includes core scientific responsibility for selecting optimal doses and dosage regimens in patients, integrating knowledge of PK/PD, quantitative modeling and simulation, drug development, TK, and nonclinical PK (ADME and DMPK). This role offers the opportunity to support multiple programs through participation on internal project working teams and will serve as a liaison between chemistry, life sciences, regulatory, and clinical operations. Hands-on modeling experience is desirable.
Requirements
Contribute to clinical program design, trial protocols, analysis plans, study reports, and regulatory submissions.
Conduct and oversee pharmacokinetic (NCA) analysis, exposure-response analysis, simulation-based trial design and dose selection, and population clinical pharmacology modeling.
Present strategy and defend outcomes of model-based approaches to internal governance boards and regulatory agencies.
Write or review clinical pharmacology components of regulatory documents and responses; participate directly in regulatory interactions.
Promote model-informed drug discovery and development through external collaboration, journal publication, and conference presentation.
Function effectively in a highly matrixed team environment.
Serve as an active contributor on multi-disciplinary project teams, providing innovative and progressive input.
Act independently within a highly matrixed clinical development organization and provide sound clinical pharmacology input to project teams.
Qualifications
Ph.D. or PharmD in Pharmaceutical Sciences, Pharmacometrics, or related field with 3+ years or 4+ years of pharmaceutical industry experience.
Demonstrated experience serving as a clinical pharmacology lead on development programs.
Strong understanding of pharmacokinetic theory, compartmental modeling and simulation, and statistical approaches utilizing current computational tools.
Working knowledge of cross-functional interfaces relevant to drug development and detailed understanding of non-clinical and clinical DMPK processes.
Programming experience in Phoenix required; additional experience in Monolix, R, WinNonlin, SAS, or Splus is desirable.
Current knowledge of FDA regulatory guidance related to nonclinical and clinical pharmacology; direct interaction with FDA including IND, NDA, and other submissions required.
Experience in non-compartmental and model-based PK and PK/PD analyses and incorporating data into manuscripts, study reports, and regulatory submission documents (INDs, NDAs, CTDs).
Excellent interpersonal, leadership, communication, and time-management skills; demonstrated experience managing internal and external personnel (including outsourced projects).
Clinical pharmacology experience with small molecules desired.
Experience with pharmacokinetic/pharmacodynamic modeling, bioanalytical analysis, and nonclinical ADME desired.
Knowledge and experience in CNS therapeutics desired.
Hands-on modeling experience desirable.
Inventory & Operations Manager
Service manager job in Weymouth Town, MA
Warehouse Operations Manager
Weymouth, MA | Full-Time | On-Site
DLP Industries is a leading distributor of maintenance, repair, and operations products in New England. We recently expanded into a larger warehouse in Weymouth, MA and are looking for an Warehouse Operations Manager to help streamline operations and support our continued growth.
What You'll Do:
Oversee daily warehouse operations
Manage inventory accuracy and stock levels
Expedite order fulfillment process
Coordinate purchasing and supplier interactions
Handle shipping and receiving
Assist with local deliveries as needed
What We're Looking For:
Experience with fasteners, hardware, or MRO products (strong plus)
Background in warehouse operations, logistics, and inventory control
Strong organizational and time-management skills
Clear written and verbal communication
If you're looking to make a real impact at a growing company, and want the opportunity to grow your career into strategic roles, we'd love to hear from you.
Manager, Network Partnerships
Service manager job in Framingham, MA
Staples is business to business. You're what binds us together.
Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.
You will play a pivotal role in Staples' future by strengthening and growing partnerships for Staples Media Network. Staples has developed a successful retail media network, growing at an impressive rate year over year, with room for innovation to drive scale. As the Sales Lead - Emerging Accounts, you will be responsible for driving incremental revenue through scalable sales strategies across long-tail vendor accounts and agency-managed campaigns. You will lead the commercialization and adoption of self-service platforms, enabling smaller vendors and agencies to activate media campaigns efficiently while maintaining alignment with Staples' broader media and merchandising goals.
This role is pivotal in expanding Staples Media Network's reach and impact, particularly among emerging and niche brands and their agency partners. You will collaborate cross-functionally with merchandising, ad operations, media planning, and external tech partners to ensure seamless execution and performance.
What you'll be doing:
Partner with endemic vendors & agency/third parties to secure investment in Staples Media Network
Own the long-tail vendor and agency sales pipeline, from prospecting to onboarding and campaign activation.
Develop go-to-market strategies tailored to long-tail vendors and agencies, emphasizing ease of use and ROI.
Evangelize self-service platforms and tools, ensuring adoption and satisfaction across both direct and agency-led accounts
Serve as the primary point of contact for tier 5 vendors, as well as media agencies.
Conduct quarterly or ad hoc consultations to optimize campaign performance.
Partner with merchandising counterparts to align media plans with product priorities
Collaborate with tech partners to enhance self-service capabilities.
Provide feedback on platform usability and feature enhancements based on vendor and agency needs.
Work closely with internal teams to ensure campaign consistency and compliance.
Participate in strategic planning sessions to evolve RMN offerings and vendor segmentation.
What you bring to the table:
Strategic thinker with strong analytical and commercial acumen.
Exceptional relationship-building and stakeholder management skills.
Strong presentation and communication capabilities, including the ability to simplify complex data into actionable insights.
Entrepreneurial mindset with a passion for growth, experimentation, and scaling emerging revenue streams.
Adaptable and comfortable operating in a dynamic, fast-paced environment.
Demonstrated leadership, collaboration, and influencing skills across diverse teams.
Proven success in sales or account management within a digital or retail media environment.
Experience managing or enabling self-service or programmatic ad platforms.
Strong understanding of digital advertising metrics, attribution, and campaign optimization.
Excellent project management and cross-functional collaboration skills.
Demonstrated ability to meet or exceed revenue targets and performance KPIs.
What's needed- Basic Qualifications:
Bachelor's degree (BA/BS) in Business, Finance, Economics, Marketing, or a related field or equivalent work experience.
7+ years of experience in digital media and/or retail media, with a strong product or operations background.
3+ years in a leadership, team lead, or client-facing management role.
What's needed- Preferred Qualifications:
Experience with retail media networks, ad tech platforms, or eCommerce ecosystems.
Proficiency with Salesforce, Google Ads Manager, or comparable CRM/ad management tools.
Familiarity with API integrations, self-serve tools, and digital media automation.
Strong analytical background, with experience using data visualization tools like Tableau or Looker.
Prior experience mentoring or leading small teams in a sales organization.
We Offer:
Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Auto-ApplyGeneral Manager
Service manager job in Litchfield, NH
General Manager - Optimum Building Systems
Optimum Building Systems is a leading specialty contractor specializing in drywall, acoustical ceilings (ACT), and exterior siding systems primarily operating in northern New England. As a trusted trade partner across commercial, institutional, and multifamily projects for more than 35 years, we've built our success on craftsmanship, reliability, and excellent outcomes for our clients. Now a part of Wall Works Holdings, a growing platform of region-leading specialty contractors, we're preparing for our next chapter of scalable growth by investing in quality data, efficient processes, and strong preconstruction capabilities to drive sustainable growth.
Position Summary
The General Manager (GM) will serve as the senior leader for Optimum Building Systems. This role will be responsible for the overall performance, leadership, and growth of the business - including full P&L ownership and oversight of all major functional areas: preconstruction, project delivery, safety, and finance.
The GM will play a critical role in balancing two equally important priorities: preserving the legacy and culture that have made Optimum successful, including its deep relationships, craftsmanship, and teamwork-centric culture; and preparing the business for scale, through process improvement, talent development, and disciplined commercial management as part of the Wall Works Holdings platform.
This role is ideal for a proven operational leader who can inspire teams, drive performance, and lead with integrity - combining entrepreneurial energy with disciplined business management.
Key Responsibilities
Strategic & Financial Leadership
Own and manage the full P&L for Optimum Building Systems, ensuring profitability, cash flow, and long-term value creation.
Partner with the Wall Works CEO and platform leadership to set strategic direction, annual goals, and performance metrics.
Lead the development and execution of annual budgets, forecasts, and operating plans.
Monitor financial performance, job cost trends, and margin discipline; identify and act on variances and improvement opportunities.
Champion data-driven decision-making, implementing dashboards and metrics to drive accountability.
Commercial and Operational Excellence
Champion safety as a core value, ensuring all policies and practices support a culture of care and accountability.
Oversee all major operational functions - including preconstruction, project management, field operations, safety, and finance.
Drive continuous improvement in processes, systems, and tools, ensuring scalability, consistency, and alignment with Wall Works' operating standards.
Ensure projects are delivered safely, profitably, and to a high standard of quality, maintaining the company's reputation for reliability and craftsmanship.
Partner closely with the Director of Preconstruction to align estimating, sales, and production pipelines with operational capacity.
Build on Optimum's excellent reputation by cultivating - in some cases, personally - new GC relationships.
Drive the acquisition and integration of strategic “tuck-in” acquisitions
Lead and develop a team of department heads and emerging leaders; promote a culture of trust, empowerment, and accountability.
Attract, retain, and mentor high-performing talent across all levels of the organization.
Collaborate with founders during transition to ensure knowledge continuity and cultural alignment.
Invest in people development - training, career progression, and cross-functional collaboration.
Serve as a visible, approachable leader who models humility, integrity, and professionalism.
Cultural Stewardship & Transformation
Honor and preserve the values and relationships that have defined Optimum's success for over 35 years.
Champion cultural continuity while modernizing systems and processes for scalability.
Build bridges between legacy practices and new initiatives, communicating change in a respectful, transparent way.
Engage employees at all levels in the company's evolution - ensuring they see themselves as contributors to the next chapter of growth.
Partnership & Growth
Work collaboratively with Wall Works Holdings' leadership team to share best practices, align on systems, and participate in platform-wide initiatives.
Support business development efforts by strengthening relationships with key general contractors, owners, and suppliers.
Evaluate opportunities for growth - including new services, geographies, and strategic partnerships.
Represent Optimum externally with professionalism, credibility, and enthusiasm for its craft and people.
Qualifications
15+ years of progressive leadership experience within construction, specialty contracting, or related trades.
Proven success in P&L ownership, strategic planning, and operational leadership.
Strong understanding of commercial construction operations, including estimating, field management, and financial controls.
Demonstrated experience in leading teams through growth or transformation - balancing cultural preservation with operational improvement.
Exceptional communication and interpersonal skills; capable of earning trust with both craft professionals and executive peers.
Skilled in financial management, forecasting, and data-driven performance measurement.
Deep respect for craftsmanship, customer relationships, and the values of a tightly-knit, family-founded organization
Personal Attributes
Empathetic leader - honors legacy while guiding change with respect and inclusion.
Operationally disciplined - thrives on structure, accountability, and continuous improvement.
Strategic thinker - sees the big picture and connects it to daily execution.
Relationship builder - earns trust internally and externally through integrity and follow-through.
Culture carrier - balances performance with heart; respects people and process equally.
Store Manager
Service manager job in Braintree Town, MA
Our client, a fashion-trend forward retail brand, is looking for a Store Manager to join their team in Boston, Massachusetts. This person MUST HAVE a strong sales. driven leadership mindset and background. You will be on the floor selling as well as managing.
Location: South Shore Plaza (Boston)
Salary: $70-85K (DOE)
Overview
Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions
Recruiting, interviewing, and onboarding exceptional employees and managers.
Training, mentoring, and retaining top-tier talent to foster growth and excellence.
Cultivating and maintaining a positive and energized store atmosphere.
Elevating the selling culture by championing 5 Steps of Selling.
Providing timely, constructive feedback both in real-time and through written communication.
Inspiring and motivating employees and managers to perform at their best.
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with standards.
Upholding and enforcing all policies with consistency and integrity.
Exceeding individual sales goals with enthusiasm and determination.
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.
Leading by example to embody and promote culture and Code of Conduct through our 4 Principles.
Qualifications
Minimum 1 year of experience in store management
A passion for fashion and a keen eye for trends.
An unwavering work ethic and dedication to excellence.
Proven leadership skills with the ability to inspire and guide a team.
Exceptional communication and organizational abilities.
High motivation coupled with a proactive sense of urgency.
At least one year of experience in retail management.
Expertise in supervising, motivating, and effectively directing employees.
Flexibility to adapt to new directions and embrace change with enthusiasm.
Comprehensive knowledge of visual merchandising and superior customer service practices.
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.
If you are interested in and qualified for this role, please forward your resume today!
Retail Associate Manager
Service manager job in Plaistow, NH
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.Job Responsibilities:
Customer: • Responsible for infusing every store's Mobile Experts with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers. • Ensure that every need the customer has when coming into the store is met and that employees' build the customer's confidence by making their experience comfortable, simple and by solving the whole problem. • Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations. • Effectively manage customer wait time. Keep current on products, services and promotions.
Owner: • Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time. • Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures. • Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
Education and Work Experience:
High School Diploma/GED (Required)
- 1 year customer service and/or sales experience, retail environment preferred
Knowledge, Skills and Abilities:
Communication (Required)
Leadership (Required)
Store Operations (Required)
Licenses and Certifications:
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $57,600 - $96,000, inclusive of target incentives Base Pay Range: $43,200 - $72,000The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out
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Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ...@t-mobile.com or calling 1-844-###-####. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Antique Jewelry Store Manager
Service manager job in Boston, MA
Join the Market Square Jewelers Team in Boston!
Market Square Jewelers is opening a new location on historic Charles Street in Boston, and we're looking for an experienced and passionate Retail Store Manager to lead our team. If you have a love for fine jewelry, a keen eye for style, and the leadership skills to inspire others, this is an exceptional opportunity to grow with a trusted name in the jewelry industry.
About Market Square Jewelers
With a proud legacy spanning over four decades, Market Square Jewelers specializes in antique, vintage, and estate jewelry, as well as custom and modern fine pieces. We're a family-owned business built on craftsmanship, authenticity, and exceptional customer service - and we're excited to bring that tradition to downtown Boston.
The Role
As Retail Store Manager, you'll oversee daily store operations, lead and motivate your sales team, and ensure every client experiences the warm, knowledgeable, and stylish service that defines Market Square Jewelers. You'll balance operational excellence with a refined sense of presentation and customer engagement.
Key Responsibilities
Lead, train, and inspire the sales team to deliver outstanding customer service and meet sales goals
Manage day-to-day store operations, including opening/closing, merchandising, inventory, and visual presentation
Build lasting relationships with customers, sharing knowledge and enthusiasm for fine and antique jewelry
Ensure store appearance and displays reflect the Market Square Jewelers brand and aesthetic
Collaborate with company leadership to execute marketing and community engagement initiatives
Monitor store performance and implement strategies to improve efficiency, productivity, and profitability
Qualifications
2+ years of retail management experience (jewelry industry experience strongly preferred)
Operationally minded, with excellent organizational and leadership skills
Exceptional communication and interpersonal skills - charismatic, polished, and customer-focused
Passion for jewelry, design, and personal style
Hardworking, dependable, and able to thrive in a fast-paced, team-oriented environment
Why You'll Love Working With Us
Be part of an established, family-owned business with a rich history and a loyal customer base
Work in a newly designed showroom in one of Boston's most charming neighborhoods
Lots of support through our network of 7 stores, while staying in a growth mindset
Competitive compensation and growth opportunities within a respected jewelry company
Patient Services Supervisor - Tewksbury Hospital
Service manager job in Tewksbury, MA
Patient Services Supervisors are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. Acts as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services. Helps train, support, & lead other Patient Services Workers.?
Compensation Data
COMPENSATION: The Hourly rate for this position is $24.00 to $24.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
Supervises Patient Services Workers during meal service. Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner. Visits patients to introduce the services of the Food and Nutrition Services Department.??
May obtain food preferences/dislikes from patients and/or family members.??
Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department.??
Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections.?
Maintains and adheres to all sanitation standards by following assigned cleaning schedules. Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor.??
Lead, train, and support Patient Services Workers in their roles supporting patients / residents.?
Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s).?
Maintains temperature logs for unit refrigerators and freezers.?
Understands therapeutic diets using established protocols and provides assistance as Supervisor if an error is observed.??
Assists the clinical staff in ensuring all patients' basic nutrition care needs are met.?
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Experience as a Patient Services Supervisor required?
Demonstrates leadership, interpersonal, communication skills, both written and verbal?
Requires strong organizational skills, accuracy, and attention to detail?
Must be able to speak, read, and write English. Bilingual abilities preferred, but not required.?
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
EducationAbout Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
Assistant General Manager
Service manager job in Brookline, MA
Company Summary: Who is Taco Bell?
Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States.
The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people.
What is "Live Más"?
Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.
Job Description - About the Job:
Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant.
This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.
The Day-to-Day: Build People Capability
Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
Recruit and equip high quality operators to deliver great customer experiences
Build a healthy and robust bench of developed and capable Managers and Team Members
Leads performance management process for all employees in their restaurant
Lead by example - be a culture champion and live by Taco Bell HUNGRY principles:
Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
Leverage culture and people capability to fuel brand performance
Provides leadership and coaching, developing Manager's and Team Members
Deliver a Consistent Customer Experience
Ensure complete and timely execution of corporate & local marketing programs
Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily
transactions of 500-800
Ensure local health and safety codes, and company safety and security policies are met
Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets
Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets
Grow the Brand, Sales and Profits
Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
Works with management team to develop and deliver unit-specific Annual Operating Plans
Minimum Requirements - Is This You?
High School minimum, University Degree Preferred
1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
Strong interpersonal and conflict resolution skills
Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
Strong analytical/decision-making skills
Basic personal computer literacy
Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
Provides leadership and coaching for each employee in their restaurant
Demonstrated track record of workplace achievement in the selection, coaching and
development of managerial employees
Proven ability to drive customer satisfaction, financial performance and employee
satisfaction
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más!
We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music
We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
We foster a culture of authenticity and believe all people can make a difference
Manager, Airport Customer Operations
Service manager job in Boston, MA
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
+ Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
+ The pay range for this role is $96,000 to $131,000, taking into account the qualifications and experience of the selected candidate.
**What you'll do**
+ Develops employees
+ Implements methods of maximizing revenue and controlling expenses
+ Oversees day to day customer service operations
+ Solicits ideas and/or feedback from employees and accepts accountability for follow-through
+ Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
+ Monitors and measures on time performance
+ Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
+ Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
+ Ensures all internal audit requirements are followed and accountable for compliance
+ Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
+ Conducts grievance hearings and servs as a grievance hearing officer as required
+ Interprets the company's policies in a professional and positive manner to all customers
+ Assists Directors with Customer Service Manager interviews and selections
+ Aids/guides the development of Customer Service Managers and supervisory staff
+ Shift work-including nights, weekends and holidays
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School Degree or GED equivalent3 years' airline supervisory experience3 years' airport operations experience
**Preferred Qualifications- Education & Prior Job Experience**
+ N/A
**Skills, Licenses & Certifications**
+ Possess a valid US Driver's License
+ Must be self-motivated and detail oriented, team player
+ Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
+ Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Regional Manager - Parts & Service
Service manager job in Hopkinton, MA
Regional Manager -Vermeer Parts & Service Hopkinton, MA Are you a hands-on manager with previous experience and a strong technical understanding of heavy equipment/machinery? If you are a results-oriented and effective leader, we want to talk to you! Vermeer All Roads in Hopkinton, MA is searching for a Regional Manager to lead, support, and develop the lifecycle business performance within the NY, MA, CT and NH region. Key areas of focus are performance management, customer relationships and reporting.
Compensation: Base salary plus commission based on experience $100k+
Benefits
* Medical, dental and vision as well as supplemental insurance available on the 1st of the month after 30 day of employment
* 401k with company contribution
* Paid time off
* Company paid holidays
* We promote from within (that's why this position is open)
Key Responsibilities:
Serves as the primary liaison between local parts and service management and Regional General Managers.
Evaluates dealer capabilities, staffing, training and processes to ensure alignment with company standards.
Works with local management team utilizing score card metrics and implements improvement plans for underperforming dealerships within their region.
Provides guidance on inventory stocking management, warranty administration, and service department for best practices.
Travels weekly to dealerships within their territory and provides support to staff when management is scheduled for PTO.
Consults with upper management when personnel changes are happening within the dealership prior to termination or resignation of any employee. Provides PIP guidance when needed.
Works with all Regional Managers, Parts Director, and VP of Service to ensure unity throughout the region.
Other duties as assigned by senior leadership when needed.
Work Authorization
All Roads does not provide H1-B sponsorship.
AAP/EEO Statement
All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
Apply Today!
Bring you knowledge and make an immediate impact today!
Auto-ApplyRegulated Services Lead/Quality Technician
Service manager job in Devens, MA
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the second quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of June 30, 2017, LaSalle Investment Management had $57.6 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit ************
Job Description
The Site Regulated Services Lead/Quality Technician will have a primary focus on overseeing select site services which require additional oversight due to the regulated environment, including but not exclusive of GMP cleaning and pest control. The person in the role will strive toward innovation, assist in lowering cost of delivery and work with suppliers to integrate the service into operations while dramatically enhancing the customer experience.
The Regulated Services Lead will collaborate with Quality Assurance and the client to ensure effective participation in and adherence to quality programs. They will drive towards a higher level of cleanliness as well as achieve minimum scoring metrics as stipulated in both Client and Vendor contracts. The candidate will have a proven career history of successfully managing change and GMP/Quality experience. This position reports directly to the Site Facility Manager.
ESSENTIAL FUNCTIONS
Understand and ensure compliance in GMP space
Customer Focus: Be a true innovator and genuine service-oriented individual to continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
Communication: Directly interface, both verbally and written, with client vendors, and JLL Management
Compliance: Stay current with all Client, Federal and State regulations/codes, comply with specifications, and ensure standards are met.
Support Quality Assurance to include training, assigning tasks, performance appraisals, conducting investigations, assisting with CAPAs, and monitor procedures to ensure processes are completed in an efficient and safe manner, and within the scope of policies and procedures.
Perform/support audits and prepare SOP's and training materials.
Provides information to Vendors, Facilities staff and Service Providers as required to ensure that quality assurance expectations are communicated, understood and followed.
Inspections: Participate in the creation and implementation of inspections and other quality practices and procedures.. These inspections should serve as an assurance of quality as measured by client surveys.
Provide leadership and direction to advance service quality and enhance the client partnership to continuously improve operations and influence the behavior of all employees.
Supplier Performance Management: Deliver high quality, creative, and cost-effective solutions. Monitor work requests to trend vendor performance. Raise the bar in vendor quality and service while reducing overall costs.
Work with IFM managers to hold vendors accountable for delivering high quality service per contract expectations, partnering with vendors to continuously improve service quality and improvement plans, and resolve/troubleshoot service issues at the site level.
Analytical capability: Analyze trends and utilize data to anticipate and proactively address issues in the environment.
Financial Acumen: Challenge year-over-year cost increases and proactively identify ways to reduce “process waste” and costs.
Qualifications
EDUCATION AND EXPERIENCE
Bachelor's degree in Engineering, Mathematics, Science or another relevant field is desired but not required; experience in lieu of degree will be considered.
5 years of GMP or ISO 9000 experience in manufacturing.
Experience in pharmaceutical manufacturing preferred.
Must have proven, successful GMP or Quality Compliance/Assurance experience working with vendors performing services in GMP space
GMP PEST CONTROL PROGRAM
Proven capabilities on addressing and remediating pest sightings and investigations in a GMP Manufacturing Facility.
Ability to establish rationales on Pest Control Best Practices.
Ability to prepare and analyze Pest Control Trend Reports, subject to Regulatory Agency review.
Experience in auditing GMP Pest Control Programs.
Some knowledge in entomology and common insect behavior.
GMP | CLEAN ROOM JANITORIAL AND SANITIZATION PROGRAMS
Strong Knowledge of Environmental Controls of GMP Clean Rooms.
Strong understanding of Regulatory Expectations.
Ability to recommend, frequency and propose recommended dilutions of cleaning detergents for specific needs and situations.
Develop cleaning procedures, work instructions and log forms in compliance with regulatory expectations.
Train on Cleaning Methods and Procedures.
Proven capabilities on addressing and remediating investigations related to Environmental Monitoring excursions as it related to a cleaning/disinfection programs.
Ability to recognize when a GMP Change Control is required when proposing new cleaning methods, detergents and consumables.
KNOWLEDGE, SKILLS, AND ABILITIES
Must possess strong interpersonal skills with the ability to build rapport quickly
Knowledge of Quality Engineering techniques, CMMS systems, and Quality Management Systems
Exhibit excellent written and verbal communication skills
Ability to analyze reports for the purpose of ensuring compliance with scope of work
Excellent PC skills: proficient in all MS applications, especially Excel, Word, PowerPoint, Visio
Speak, read and write fluent Englis
Additional Information
All your information will be kept confidential according to EEO guidelines.
Lead Home Service Technician / Handyman
Service manager job in Needham, MA
Responsive recruiter Benefits:
Bonus based on performance
Free uniforms
Opportunity for advancement
Signing bonus
Role: Lead Home Service Technician in Needham, MA TruBlue Home Service Ally is a national franchise with over 120 locations that provides trusted handyman repairs, home safety upgrades, and maintenance services to help seniors age in place and support busy families. With locations across the U.S., TruBlue is a leader in dependable, relationship-based home maintenance.
This is a role for a skilled professional who leads by example, brings out the best in others, and takes pride in work that makes a real difference.
What You'll Do
Perform high-quality home maintenance and repair projects
Lead, coach, and support a team of Tru-Pro technicians
Uphold TruBlue's high standard of professionalism, reliability, and customer care
Communicate clearly with customers and help manage expectations on-site
Ensure safety, accuracy, and consistency across every project
Common projects include:
Bathroom and kitchen upgrades
Drywall repair and patching
Flooring installation and repair
General carpentry
Interior and exterior painting
Basic plumbing and electrical (within scope)
Who You Are
10+ years of hands-on home repair or construction experience
Experience managing or mentoring other technicians is preferred
Strong communication and problem-solving skills
Committed to doing the job right and doing right by your team and clients
Valid driver's license, reliable transportation, and full toolset
Fluent in English and legally authorized to work in the U.S.
What You'll Get
Year-round, consistent work
Reliable hours and flexible scheduling
Company vehicle and TruBlue gear (varies by location)
Strong office and leadership support
A team culture built on compassion, trust, and professionalism
A leadership role with room to grow
Why TruBlue We're a company with a purpose: to make homes safer and lives easier. You'll be joining a team that supports you, respects your expertise, and values the role you play in helping customers live better at home. Compensation: $35.00 - $40.00 per hour
TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician.
Thank you for considering a position with TruBlue.
All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.
T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.
All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.
Auto-ApplyAdministrative Operations Manager
Service manager job in Boston, MA
About the Opportunity
The Gordon Institute of Engineering Leadership at Northeastern University delivers National Academy of Engineering recognized intensive, one-year graduate programs building a future corps of engineering leadership professionals. The position is full time on campus in Boston.
The temporary Administrative Operations Manager position has the following major components:
This highly visible position manages the front office and the financial administration of the Gordon Institute. This position provides general administrative support to the to the Gordon Institute Team - the Director, Institute staff, faculty, and students. This position also routinely interfaces with corporate partners.
This position assumes a diverse set of administrative and organizational functions to ensure smooth and efficient operation of the Institute and its office suite. The jobholder will support administrative finance operations, program front-office operations, scheduling, event planning, plus the hiring and supervision of undergraduate student workers. This position will support program industry relation activities, as well as provide general classroom support for faculty.
Other work related task are outlined below:
Manage general office support: Manage day-to-day administrative needs of the Institute, including coordination of visitors, oversight of work-study students, ordering supplies, maintenance of equipment and workplace | Develop and document administrative systems to improve institute workflow.| Ensure deadlines are met in a timely manner for seminar/colloquium coordination | Manage projects on an ongoing basis that pertain to the management of the office, faculty support and operations of the Institute.
Outreach & Event Coordination: | Organize and plan meetings, conferences and events including site and vendor selection, marketing, registration processes, and provide on-site management. | Coordinate events by working with speaker(s), travel coordination, speaker schedule, event promotion, and processing reimbursements.| Conference/ Event Planning, as needed: Negotiate complex service contracts. Select and manage vendors to include venues, transportation, hotels, caterers, security and speakers.
Qualifications:
A great attitude, values, and motivation to make the Institute successful in meeting its mission are required. Bachelor's degree required with a Master's preferred. Experience in higher education is desirable in addition to office management and financial management specific experience. Demonstrated problem solving skills; flexibility to respond to multiple priorities in a fast-paced environment; and discretion to handle confidential matters are required. Applicant must be self-motivated and must be able to take initiative and follow through on tasks independently.
Computer skills are essential along with an aptitude to learn new tools the ability to navigate the University financial systems to input data and create reports is a requirement. The position requires critical thinking, attention to detail, and excellent communication (verbal and written) skills, together with a demonstrated record of high-quality delivery and high integrity.
Position Type
Temporary
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit ************************************* for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Pay Rate:
40.00
Auto-ApplyOffice Admin/Operations Manager
Service manager job in Lowell, MA
About us: As Seen on Oprah, ABC's Shark Tank, HGTV's HouseHunters and more... COMPANY MISSION: Is to Move the World!
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Our Core Values are 1) Building Leaders, 2) Always Branding, 3) Listen, Fullfill & Delight and 4) Create a Fun Enthusiastic Team Environment and we only hire team members who live these core values every day.
We are hiring a dynamic office administrator/operations assistant to assume the role of growing a small business through various functions including but not limited to: HR, Administrative tasks, Operations, Customer Service, Scheduling, Sales, Marketing and Community Involvement.
About you:Are you outgoing, energetic and full of life, and enthusiasm? Then we want to talk to you.A successful candidate will be a dynamic customer service oriented professional with a passion for client service, "wowing" the customer, and take pride in solving problems for clients as well as growing a business within the community. You are energetic, driven, and growth minded. You are passionate about being part of an entrepreneurial organization, independent, and take pride in solving problems and creating solutions, while building systems to get the job done. You excel in multi-tasking, Microsoft office products, leadership, customer service, logistics and thrive on challenge. You have BIG goals, and want to grow with a startup company.
Compensation: $14.00 - $16.00 per hour
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more...
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional.
COMPANY MISSION:
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
College Hunks Hauling Junk - MA - Chelmsford is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
Auto-Apply