Service manager jobs in Oak Park, MI - 3,057 jobs

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Amaze, Inspire, Unite The Director, Premium Service will serve as the leader of the Premium Service team for the Detroit Red Wings and Detroit Tigers, as well as concerts and events at Little Caesars Arena. This position will be responsible for implementing and overseeing retention and renewal campaigns, identifying and creating new business opportunities, and leading relationships with key internal departments. This role is integral to managing the Premium Service team for the Detroit Red Wings and Tigers, continuing to guide these teams while upholding best practices in member engagement with key stakeholders for suite and club seating. Responsibilities include ensuring all accounts remain compliant with annual payment plans, proactively resolving member issues, and identifying opportunities for team members to support clients through cross-selling at both Comerica Park and Little Caesars Arena. This role is also integral to fostering strong collaboration with the Managers of Membership Service for both teams, as well as with interdepartmental leaders, to ensure alignment and consistency across service initiatives. Additionally, it requires incorporating industry best practices, maintaining accurate and up-to-date account records, and overseeing contract compliance and renewal readiness. Key Responsibilities: Lead Premium Service team to meet and exceed determined revenue goals tied to hospitality spaces, single game groups, and season sales. Build and maintain strong relationships with account base, achieving maximum renewal results and generating additional revenue Generate a touchpoint strategy for assigned clients, "face-to-face" or virtual meetings to enhance the level of customer care. Collaborate with sales executives to generate new sales leads. Manage premium agreements and corresponding invoices, including providing updates to contracts, account information and invoices as needed. Collaborate and communicate effectively with fellow ticketing leaders to ensure alignment across the ticketing team. Setting high standards for excellence and holding team accountable to weekly and monthly goals. Conducting one-on-ones with the Premium Service team to identify issues, help troubleshoot and build a relationship with the goal of helping them perform at the highest level Assist with regularly scheduled sales training related to the retention area of the business. Hire, develop, evaluate, and coach a team of Premium Services executives, ensuring sufficient staffing and leadership development. Contribute positively to the ticketing team culture by developing mutually beneficial working relationships with all team members. Manage timesheets, schedules, and performance feedback for all direct reports. Work closely with Sr. Director of Premium + Membership Services to ensure that our new business and retention strategies align. Required Knowledge, Skills and Abilities: Minimum 4+ years of sales/service management experience professional or collegiate sports (or related industry) is required. Strong written and verbal communication skills required. Strong organizational skills, time management skills and attention to detail required. Excellent ability to establish rapport with others and ability to build strong interpersonal relationships. Problem solver, detail driven, and an extraordinary teammate. Candidate should be competitive, professional, and intrinsically motivated. Ability to work flexible hours including nights, weekends, and holidays. Preferred Knowledge, Skills and Abilities: Computer skills: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred. Knowledge of Microsoft Dynamics, ProVenue and Archtics is preferred. Working Conditions: Office Environment Irregular and extended hours including nights, weekends, and holidays All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment. Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. PRIVACY POLICY

M&K Truck Centers is an award-winning commercial vehicle dealer group with over 30 years of industry experience. We are proud to have received numerous accolades, including the 2019 Dealer of the Year for Volvo Trucks in North America and the 2019 Central Region Dealer of the Year for Volvo Trucks in North America, along with several previous awards highlighting our excellence in sales and service. Role Overview: As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and exceed customer expectations. Expectations and Responsibilities: Customer Focus: Monitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience. Team Leadership: Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback. Operational Excellence: Take ownership of your service center's performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations. Financial Management: Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of M&K products, service systems, and procedures to act in the best interest of the company. Essential Qualifications: Leadership Skills: Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-shift operations with 15+ direct reports. Operational Experience: Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs. Bachelor's degree or equivalent professional experience. Strong leadership and team collaboration skills. Must have at least 3 years of management experience Background in Sales is a plus. Ability to manage high-pressure situations with exceptional prioritization and time management Strategic and proactive mindset, with a focus on equipping your team for success Self-aware, flexible, and open-minded approach Analytical thinking combined with hands-on problem-solving abilities Advocacy for both customers and team members What We Offer: Competitive Wages: We offer aggressive pay rates to attract top talent. Bonus/Commission Potential: We value the efforts and energies that result in growth of the organization and reaching our goals. Competitive bonus or commission potential is included in this role. Training & Development: Opportunities to enhance your skills in a supportive environment. Safe Working Conditions: Work in compliance with DOT and governmental regulations. Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.

We're seeking a driven, hands-on Plant Manager who thrives in a fast-paced manufacturing environment and is energized by the opportunity to lead, improve, and grow operations. This role is ideal for a strategic leader who isn't afraid to roll up their sleeves, collaborate across the organization, and make a measurable impact. What You Will Be Doing Ensure full compliance with all safety regulations, company policies, and regulatory requirements. Provide strong, visible leadership that motivates, engages, and develops employees at all levels. Oversee hiring, onboarding, training, and ongoing development of production staff. Address employee relations issues proactively while fostering a positive, collaborative culture and strong team camaraderie. Identify, implement, and sustain cost controls, operational efficiencies, and continuous improvement initiatives. Track and analyze key performance metrics to assess productivity, quality, and operational efficiency. Partner cross-functionally with Production, Assembly, Quality, Maintenance, Materials, Plant Finance, Purchasing, and Human Resources to drive alignment and results. Communicate effectively and transparently with both plant employees and senior leadership. Contribute to the development, management, and execution of departmental and plant-level budgets. Ensure the facility consistently meets or exceeds financial and operational performance expectations. Authorize and facilitate repairs, upgrades, and maintenance of production tools and equipment. Work closely with the maintenance team to support equipment reliability and minimize downtime. What We Need From You To be successful in this role, candidates should bring: 8+ years of progressive leadership experience within a manufacturing environment. Strong P&L ownership and financial management experience at the plant level. A visible, hands-on leadership style with a strong presence on the plant floor. Proven ability to collaborate effectively with team members at all levels of the organization. Experience leading plant turnaround efforts, including scaling operations, stabilizing performance, or repairing underperforming processes. All-Star Skillset (Preferred) Bachelor's degree from an accredited four-year college or university. Experience driving continuous improvement initiatives (Lean, Six Sigma, or similar methodologies preferred). The Perks Stable, growing organization with significant opportunity to shape operations and take the facility to the next level. Competitive compensation package with strong benefits. StaffBright - Who We Are StaffBright connects exceptional professionals with fulfilling opportunities in Finance, IT, Engineering, and Sales & Marketing. By partnering with industry-leading organizations, we accelerate careers while delivering outstanding results for our clients. We go beyond traditional staffing by fostering close collaboration between clients, recruiters, and candidates-building long-term relationships and serving as a trusted partner in talent acquisition.

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

Are you a hands-on leader who would be excited to work within a state-of-the-art facility for a company that has developed an amazing culture? Please read on! About Storch At Storch, we lead the future of manufacturing through bold innovation and purposeful simplicity. We design and build engineered magnetic solutions and distribute precision magnet products that help materials move, machines perform, and people work with greater efficiency and safety. Founded in Detroit in 1952, Storch has grown into a respected leader in magnetic equipment design and innovation. Our offerings include magnetic conveyors, magnetic separators, lifting and holding magnets, and custom assemblies - all supported by in-house engineering, fabrication, and quality assurance. We're committed to solving customer problems proactively, turning challenges into opportunities, and creating a workplace where people feel valued, safe, empowered, and inspired. About the Opportunity We are seeking a Plant Manager who is ready to lead, optimize, and elevate our manufacturing operation while growing with us into the future. This role comes at an exciting time for our company as we build on a strong foundation and continue to evolve our operations for the future. You will have the opportunity to shape the next chapter of our manufacturing leadership by strengthening systems, enhancing collaboration, and driving greater clarity, consistency, and performance across the plant. You will lead a talented team of welders, fabricators, production personnel, and quality professionals with the goal of taking a good operation and making it great. This seat is ideal for someone who values innovation, simplicity, and long-term relationships. What You'll Do Lead and Develop the Team: Build a high-performing production team that values respect, collaboration, and continuous improvement. Drive Operational Excellence: Oversee all plant operations from fabrication and assembly to shipping, ensuring that production, quality, safety, and cost goals are met. Design and Implement Systems: Build and refine processes and quality systems that reduce scrap, rework, and downtime while increasing throughput, reliability, and first-time yield. Manage Projects and Processes: Lead operational projects such as new product launches, process upgrades, and facility improvements, coordinating across departments. Collaborate Cross-Functionally: Partner with engineering, sales, purchasing, and quality to ensure customer expectations and company objectives align. Champion Culture and Values: Model and reinforce Storch's Core Values in every decision and interaction. The Ideal Candidate Strong background in project management, process improvement, and team development. Hands-on leader who thrives on the production floor and collaborates across departments. Skilled in budget management, financial analysis, and operational efficiency. Knowledgeable in quality assurance systems and safety best practices. Familiar with, or eager to learn, the Entrepreneurial Operating System (EOS ). You'll Love Working Here If You Live These Values Relationships Matter - You treat others with respect and believe that strong communication and teamwork lead to shared success. Innovative Approach - You embrace learning, adapt proactively, and enjoy finding better ways to improve quality and processes. Integrity in Action - You keep your word, build trust through follow-through, and take ownership of your results. Warrior Mentality - You face challenges with focus and determination, turning obstacles into opportunities for growth. What Success Looks Like in the First 12 Months Reliable processes and quality systems in place, and improving performance. Scrap and rework reduced; first-pass yield and efficiency trending upward. Team members engaged, capable, and clear on expectations. Strong cross-department collaboration aligned with company goals. Visible improvements in safety, quality, delivery, and cost performance. A culture of accountability and continuous improvement fully taking root. Compensation and Benefits Competitive salary based on experience. Quarterly performance-based profit-sharing incentive. Long-term career growth within an innovative, values-driven organization. A workplace where contribution and creativity are recognized and rewarded.

McClays Transportation LLC is a family operated transportation provider, committed to ensuring the safety of all our team. We respect our drivers as committed professionals, and we aim to support every driver through every mile of their working day. And we know the importance of well-deserved home time with the family as well as a quality experience on the road. So, together we work as a team to maintain our excellent safety record, keep that work life balance, and provide excellent, cost-effective services for all our clients, big or small. This is a newly created role for the company as we continue to grow and expand we need additional support for our operations. Objectives of this role Devise fleet management strategies for the company, and ensure its timely execution Ensure efficiency and cost-effectiveness of the fleet management system in place, and make changes to improve the same Use KPIs for the supply-chain network and ensure that the return on investment is maximized Monitor and update all kinds of records of fleet tracking systems Adhere to national, regional and company-wide rules and regulations while performing fleet management services Oversee the repairs and maintenance of the vehicles by devising a sound vehicle management system Responsibilities: Manage the A-Z of the logistics for the fleet, from GPS tracking for fleet trucks to fleet administration and servicing of the carriers or vehicles. Conduct periodic surveys and inspections of the vehicles and ensure that they are up to par to maximize productivity. Monitor the compliance, quality control and assurance standards for all areas of fleet management. Maintain proper documentation and records for all the areas of fleet activities. Oversee and schedule vehicle inspection, maintenance, and servicing to minimize downtime. Procure vehicles, whether through lease, purchase, or other means, according to company needs. Ensure lease compliance requirements are being met, including but not limited to, IFTA reporting. Regularly review fleet leasing invoices to ensure accuracy. Collaborate with management personnel in various locations to ensure fleet availability is optimal to meet customer needs. Maintain fleet insurance coverage by adding and removing vehicles as necessary Oversee and manage the ELD software from initial vehicle installation to ensuring driver HOS and DVIR compliance. Provide regular reporting to management through use of the ELD software. Required skills and qualifications: Prior experience working as a fleet manager, logistics manager or in a similar job role involving asset management. Knowledge of fleet servicing, fleet scheduling, and fleet analysis. Compile and submit IFTA data / due fuel/distance reports Commercial Auto Claims management experience Experience reviewing CSA/SMS profile and DATAQ submissions In-depth knowledge of the transportation industry and its current trends. Proficiency in using computerized fleet management software/tools. Outstanding analytical, decision-making and leadership skills. Microsoft Office / Excel is a must. Excellent written and verbal communication. Preferred skills and qualifications: BS Degree in logistics, supply-chain management, or a similar discipline. Expertise in budgeting and cost control Knowledge of commercial vehicle leasing obligations and expectations Solid customer service skills Job Type: Full-time

Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay Life Insurance 401K with matching funds Health insurance AFLAC Employee discounts Tuition Reimbursement You will join an experienced, hard-working team that values communication and strong teamwork abilities Responsibilities Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAAs) and the development and implementation of a plan of care. Evaluates guests responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed Qualifications Current state registered nurse (RN) Current CPR certification and additional certification in a nursing specialty desired Management or supervisor experience in long-term care or geriatric nursing preferred About Ciena Healthcare Ciena Healthcare is Michigans largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you! IND123

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better. As an Assistant Manager your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. At Border Foods, we will unlock the full potential of our employees and guest's restaurant experience by creating safe welcoming and supportive environments where everyone can thrive. The purpose of the Assistant Manager is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience. What's in it for you? -Flexible scheduling -Top pay in the industry : Up to $30/hour with bonus potential -Bonus program! Assistant General Managers have the potential to make up to an extra $20,000 annually in bonus alone! -Education programs, including GED and Tuition Reimbursement offerings -Scholarship opportunities -Medical/Dental/Vision benefits offered for all positions - even part-time! -Free food! -Vacation Time (Paid Time Off), Sick, and Holiday Pay -Vacation Donation Program -An incredible culture that encourages career growth and support Assistant Manager Core Values: Accountability & Integrity: Consistently demonstrates integrity in actions and expectations Guides team members and Shift Leaders, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner Scheduling and deploying the Team correctly monitors the performance of each Team Member and hold them accountable for standards and expectations. Ensures a quality customer experience by driving fast and friendly service Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes). Ensure health and safety standards are met Adheres to all local, state, and federal laws and guidelines. Family & Teamwork: Creates unity in the team by building cross functional relationships Respond to Team Member questions and resolves employee issues in a timely manner. Provide a restaurant that is a safe place for team members to work and customers to visit Able to navigate challenging situations and provide appropriate guidance Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution. Instills a recognition culture that creates a positive work environment Excellence: Strategic planner creates short term and long-term strategies for restaurant success Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments Sourcing, hiring, and developing excellent Team Members Conducting New Hire orientation and developing the training plan for each new hire Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements. Demonstrates efficient labor control, inventory control, and waste management. Empowerment: Builds the capabilities of their team Provides learning and development opportunities for all Team Members. Offers guidance to Team Members Consistently demonstrates active and timely coaching capabilities. Bringing others along, operationally, through use of tools. Required or Preferred Experience: Minimum of one years restaurant or retail experience, or combined experience and education. Experience with sales building, P&L statements, recruiting, and training. Proven track record of successful hiring and retention. Required when needed, the ability to work early morning, evenings, late night, weekends, and some holidays. Schedule demands may change. ServeSafe Certified Must be at least 18 years of age. Valid Driver's license and vehicle insurance. High school diploma or equivalent. Physical Demands: The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation. The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation. "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." $14 per hour - $35 per hour PandoLogic. Category:Executive, Keywords:Assistant General Manager, Location:Augusta, MI-49012

Fourgrounds General Manager - Fourgrounds Coffee Studio (Plymouth, MI) About Fourgrounds: Fourgrounds is a new coffee shop and creative media hub in downtown Plymouth, MI-where craft coffee meets local storytelling. As we prepare for launch, we're hiring a General Manager to lead our team, own operations, and build a best-in-class guest experience. This is a ground-floor opportunity to grow with a unique hybrid concept. Position Overview: The General Manager is responsible for all aspects of store operations, from guest service and staff development to inventory management and financial performance. You'll lead a team of baristas and front-of-house staff, while managing costs, enforcing standards, and creating an outstanding environment for customers and employees alike. Job Responsibilities - Front of House: Hire, onboard, train, schedule, and coach a high-performing team Motivate employees to deliver excellent service Provide feedback, coaching, and development to team members Enforce store policies and foster a positive, productive workplace Maintain a clean, welcoming, and well-organized space Address guest concerns promptly and professionally Back of House & Operations: Oversee all store operations and report to ownership/corporate staff Manage P&L, meet sales targets, and control labor and operating costs Maintain accurate par levels, ordering guides, and prep sheets Ensure consistency in food and beverage quality, following recipes and procedures Keep inventory and retail coolers organized, stocked, and visually appealing Maintain high standards for cleanliness, organization, and health code compliance Oversee sanitation of workstations, tools, and storage areas Ensure compliance with food safety, health codes, and cash handling policies Reconcile cash deposits with POS system daily Coordinate event strategy with WDIV events team/coordinator Administrative & Strategic Duties: Create, manage, and adjust team schedules; approve shift changes and fill-in for absences Provide insights and feedback to ownership; help manage workplace change(s) Manage employee relations by addressing conflict resolution, performance challenges, and fostering positive interpersonal dynamics. Represent and promote the Fourgrounds brand in the community Support cross-functional collaboration with the in-house media studio Coordinate store operations with local programming staff and daily broadcast of station lifestyle show Report performance to ownership and help implement operational improvements Key Qualifications: 3+ years of experience managing a café or restaurant preferred Strong understanding of café operations, food safety, and customer service Skilled in balancing supply and demand, ordering, and inventory Ability to manage multiple priorities in a fast-paced environment Strong interpersonal, organizational and problem-solving skills Familiarity with coffee equipment, drinks, and café operations is a plus Effective leader with experience coaching and mentoring teams professionally Proficiency in POS systems and basic financial reporting Skill in maintaining detailed communication and organization in restaurant industry Positive and enthusiastic attitude Experienced in managing budgets, costs, and business metrics (sales, labor, profitability, etc.). ServSafe or food safety certification (or willingness to obtain) Ability to work full-time including early mornings, evenings, weekends and holidays. Location & Schedule: Location: Downtown Plymouth, MI Schedule: Full-time (Includes mornings, evenings, weekends, and holidays) No Phone Calls Please Fourgrounds Coffee is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, Fourgrounds Coffee will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

General Manager - U.S. Division (Global Manufacturing Group) Our client, a global manufacturing organization with a profitable and growing U.S. division, is seeking a General Manager to lead the business with full P&L ownership. With strong operations leadership already in place, this role is centered on commercial performance, customer engagement, and strategic growth. Key Responsibilities: Lead U.S. strategy and financial performance, including P&L, budgeting, forecasting, and investment planning Drive the commercial agenda: sales strategy, key account growth, pipeline development, and pricing Expand new business while deepening senior-level customer relationships, particularly in automotive and adjacent markets Ensure alignment of commercial goals with operational capabilities in partnership with the Head of Operations Build and develop a high-performing leadership team; promote a culture of accountability and continuous improvement Serve as the senior representative with customers, suppliers, and global leadership, ensuring alignment with group strategy Qualifications: Bachelor's degree required; MBA preferred 10+ years of progressive leadership experience in manufacturing Demonstrated success in sales leadership, business development, and key account management Automotive Tier I or Tier II experience preferred; global or matrixed exposure a plus Strong strategic thinking, commercial acumen, and leadership presence If you are interested in exploring this further, please apply to this posting.

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees. Responsibilities Build effective relationships with associates, peers and supervisor to develop a high performing team Analyze reporting and business trends to make strategic decisions to drive results Directly supervise the business, ensuring, and maintaining high quality standards Consistently assess and provide ongoing performance feedback to all levels of team members Qualifications Minimum high school education or equivalent 2+ years' of retail or equivalent management experience Strong verbal or written communication skills

About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Job Summary The Assistant Manager manages overall store operations and the achievement of company goals and directives. Essential Duties and Responsibilities Customer Service Provide positive representation of Ace Retail Group. Proactively assist customers in solving problems. Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. Provide a friendly, outgoing demeanor; work well with customers as well as associates. Ensure all calls and pages are answered promptly, courteously and effectively. Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration. Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations Ensure a positive, professional and safe work environment for all associates. Supervise the general operations of the entire store. Responsible for opening and closing the store. Assist with the implementation of Store Support Center programs. Ensure successful Loss Prevention, Safety and Internal Audits. Work with General Manager and Assistant Manager - Merchandising on all aspects of running the store. Participate in weekly management staff meetings. Communicate issues to the appropriate Store Support Center department with General Manager approval. Assist with special projects within the district as set forth by the District Manager. Implement new Standard Operating Procedures into store execution. Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. Ensure that weekly price changes and label updates are completed timely and accurately. Oversee all cashiering functions including training, maintenance, audits, and reports. Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment). Visit competition to be familiar with what they are doing. Perform all other duties as assigned. Inventory & Merchandising Assist to ensure forklift operations and receiving is completed in a safe and efficient way. Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures. Responsible for maintenance of back stock levels. Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability. Assist with merchandise resets throughout the store. Assist to ensure all signage is current in the store. Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Hiring & Training of Associates Assist in training of all associates. Actively recruit and promote the advancement of Ace Retail Group associates. Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager. Leadership Manage all aspects of store operations in the absence of the General Manager. Lead by example; be approachable by all associates and customers. Participate in store meetings. Communicate any merchandising, cost control or sales idea to the General Manager for follow up. Prepare and challenge yourself for future advancement. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING In business, money is the score. To win, we must perform, compete, and have fun. EXCELLENCE Striving to be our best through continuous improvement and inspiration. LOVE Love the people, love the work and love the results. INTEGRITY Honesty, reliability, high character and ethical behavior. GRATITUDE Appreciating being in the business of serving others. HUMILITY A modest and respectful approach to leadership and work. TEAMWORK Collaboration over control or credit; together we are Ace. Minimum Skills, Requirements and Qualifications High School or GED equivalent. Previous retail management experience preferred. Hardware experience preferred. Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details $19.23 per hour For a full list of benefits and open positions, please visit us at: ************************************************************ Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Required Preferred Job Industries Retail

Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service. We move water. Job Summary: The primary responsibility of the Regional Service Manager I is to ensure that exceptional service is completed on all company equipment every time through the management, direction, training and evaluation of Mersino's Branch and Corporate Service Teams, assuring quality and timeliness of work and minimizing the cost of parts and labor. They shall strive to support the company goals of maintaining a satisfactory green tag/red tag ratio in each branch, minimizing hard down lag times, promoting fleet quality of service to minimize field failures, and promoting the overall fleet quality of appearance. The Regional Service Manager I shall also act as a liaison between Branch Service Managers / Service personnel and the company's Executive Management Team in order to communicate regarding decisions, policies, and all matter that affect the performance and success of the company's service teams. Typical Duties and Responsibilities: * Establish Service policies and procedures, ensuring proper training and compliance to assure consistent service department performance at all locations * Develop and implement standardized expectations for Service Departments, including cleanliness, organization, equipment maintenance, tools, ergonomics, Lean and 6S * Guide the Branch Service Departments in implementing and maintaining an inventory of parts, tools, and supplies to meet daily service requirements * Develop and implement company standards for maintenance of equipment and vehicles, as well as quality control processes for repairs completed on all vehicles and equipment * Develop an audit to evaluate the amount of time employees spend maintaining equipment to identify productivity and staffing issues * Travel to branch locations to conduct Service Department inspections to ensure that company standards are being met for department standardization, quality of repairs, adherence to policies and procedures, etc. * Monitor Field Failures in the company's internal system to ensure accurate reporting, and to find opportunities to train with Service Departments to minimize future field failures * Create a process to set up and stock a new Service Department including all tools, equipment, and supplies needed to work on MERSINO equipment; travel to new branch locations to assist with the Service Department initial set-up * Work with IT to fully automate all Service Department processes and to ensure that the appropriate service data is being captured, stored, and reported correctly * Perform audits to ensure that each branch is maintaining records of equipment purchases, repair work, and equipment maintenance through the appropriate tracking systems * Create a Service Department staffing template to identify which positions are needed and how many people in each position based on business flowing through each branch * Evaluate Service staffing at each branch on an ongoing basis to ensure appropriate staffing levels * Partner with Marketing and HR to create an effective recruitment and on-boarding plan for all Service positions * Establish a Service Employee testing and evaluation process to identify levels of knowledge and to give guidance on how employees should be working to advance their skills * Develop an annual recurring training schedule to ensure all mechanics are rotated through training with the Corporate Service group on an annual basis * Prepare and deliver corrective actions as necessary on a timely basis and in accordance with company policy * Ensure all required OSHA certifications and required safety training courses have been completed and are maintained within each branch location * Maintain and enforce company safety standards for all Service personnel, and enforce environmental systems and procedures applicable to daily work activities of all Service personnel * Ensure that The Mersino Way is a guiding document in all daily activities Qualifications: * 5 years of project management and supervisory experience in a service/repair setting * Bachelor's Degree in Diesel and Truck Service Management or related field preferred * Appropriate equipment repair certifications * Planning and organizational skills in handling multiple projects * Ability to read schematics, blueprints and/or technical manuals * Skills in workflow analysis and management Specific Expectations: * Ability to travel up to 75% * A professional demeanor * Ability to work effectively with others * Ability to multi-task in a changing environment * Ability to work a flexible schedule to meet job requirements * Excellent written and verbal communication skills * Strong time management and organizational skills * Requires intermittent periods during which continuous physical exertion is required such as walking, standing, stooping, climbing, lifting materials or equipment, some of which may be heavy or awkward Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Mersino is an Equal Opportunity Employer/Veterans/Disabled

The selected candidate for this role must reside on the east coast of the US, or be willing to relocate. The Mopar Fleet Regional Service Manager (RSM) is the primary point of contact between Stellantis and key fleet accounts with primary goals to drive growth in part sales, retention, and customer satisfaction. The Mopar fleet team serves as the primary interface between Stellantis, its Businesslink dealers and fleet customers who collectively spend well over $100M annually on Mopar and bPro parts in the dealer network. This position presents an exceptional opportunity to develop and implement positive change in a challenging and dynamic aspect of our business. The Fleet RSM will be assigned key fleet customers as well as a geographic area that will be a primary area for them to conquest business as well as work with Businesslink CJDR dealers. The RSM will be key to executing strategies developed at the HQ and Regional level designed to engage dealers and fleets to maximize profit and success in all aspects of our Aftersales operations. Additionally, this position works to grow Mopar's Centralized Billing program (Servicenet) that supports fleets seeking a more convenient way to do business with our dealer network. This program is crucial to departmental success as it invoices >$300M of parts and labor and drives loyalty and retention. Qualified candidates must excel at developing relationships and being self-motivated. They must also balance the requests of fleet customers, support and consult with the dealer network, and manage priorities of the headquarters team. This position also supports urgent requests of high-profile fleet customers with the ability to think quickly and outside the box to accomplish requests. Job responsibilities include but are not limited to: * Develop plans to improve fleet customer satisfaction and reduce vehicle downtime in the dealer network. * Conduct and lead regular meetings with key fleets gathering insights and addressing concerns that lead to improved retention and growing part sales. * Execute parts sales initiatives that will drive increased parts revenue through wholesale and retail channels. Conquest new customers with Mopar and bpro offerings. * Lead strategies to grow Servicenet billing and recoveries including customer loyalty, customer conquest and expansion into the Independent Aftermarket. * Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the assigned dealer network and that field needs and feedback are effectively relayed to HQ. * Support and partner with the Fleet Sales organization to demonstrate a cohesive sales and service partnership with the fleet. * Analyze reporting to assess identify trends, and recommend improvements tailored to each fleet's unique needs. * Consult dealer network on key fleet business opportunities in their market area as well as tactics to improve fleet downtime and offerings. The ideal candidate will excel in developing relationships, being a self-motivated worker and being part of a growing team. They must excel in taking complex situations and programs and adapting them for use across all levels of experience and knowledge. The role will require strong organizational and project management skills. This individual will be accountable for part sales to fleet and must be proactively seeking methods to grow the business through a close relationship with fleets and collaborating with internal departments. Basic Qualifications: * Bachelor's degree in Business, Automotive, Marketing, Finance, Engineering, or similar discipline * 5+ years of experience in Part Sales, Marketing, Operations, or working with fleet customers * Proven leadership capabilities * Proven problem solving and analytical skills * Capability to review, understand and analyze data from a business analytics standpoint * Self-starter with ability to multi-task and take ownership of programs * Excellent verbal and written communication skills * Experienced presenter and public speaker * Advanced user of Microsoft business tools including advanced Excel skills, and PowerPoint experience * Robust understanding of Dealership Operations * Must reside on the east coast of the US or be willing to relocate Preferred Qualifications: * MBA * Experience in project/program management * Automotive/Dealership retail or aftermarket experience * Mopar or OEM Field Experience

The selected candidate for this role must reside on the east coast of the US, or be willing to relocate. The Mopar Fleet Regional Service Manager (RSM) is the primary point of contact between Stellantis and key fleet accounts with primary goals to drive growth in part sales, retention, and customer satisfaction. The Mopar fleet team serves as the primary interface between Stellantis, its Businesslink dealers and fleet customers who collectively spend well over $100M annually on Mopar and bPro parts in the dealer network. This position presents an exceptional opportunity to develop and implement positive change in a challenging and dynamic aspect of our business. The Fleet RSM will be assigned key fleet customers as well as a geographic area that will be a primary area for them to conquest business as well as work with Businesslink CJDR dealers. The RSM will be key to executing strategies developed at the HQ and Regional level designed to engage dealers and fleets to maximize profit and success in all aspects of our Aftersales operations. Additionally, this position works to grow Mopar's Centralized Billing program (Servicenet) that supports fleets seeking a more convenient way to do business with our dealer network. This program is crucial to departmental success as it invoices >$300M of parts and labor and drives loyalty and retention. Qualified candidates must excel at developing relationships and being self-motivated. They must also balance the requests of fleet customers, support and consult with the dealer network, and manage priorities of the headquarters team. This position also supports urgent requests of high-profile fleet customers with the ability to think quickly and outside the box to accomplish requests. Job responsibilities include but are not limited to: · Develop plans to improve fleet customer satisfaction and reduce vehicle downtime in the dealer network. · Conduct and lead regular meetings with key fleets gathering insights and addressing concerns that lead to improved retention and growing part sales. · Execute parts sales initiatives that will drive increased parts revenue through wholesale and retail channels. Conquest new customers with Mopar and bpro offerings. · Lead strategies to grow Servicenet billing and recoveries including customer loyalty, customer conquest and expansion into the Independent Aftermarket. · Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the assigned dealer network and that field needs and feedback are effectively relayed to HQ. · Support and partner with the Fleet Sales organization to demonstrate a cohesive sales and service partnership with the fleet. · Analyze reporting to assess identify trends, and recommend improvements tailored to each fleet's unique needs. · Consult dealer network on key fleet business opportunities in their market area as well as tactics to improve fleet downtime and offerings. The ideal candidate will excel in developing relationships, being a self-motivated worker and being part of a growing team. They must excel in taking complex situations and programs and adapting them for use across all levels of experience and knowledge. The role will require strong organizational and project management skills. This individual will be accountable for part sales to fleet and must be proactively seeking methods to grow the business through a close relationship with fleets and collaborating with internal departments.

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Manager, the Donor Services Supervisor is responsible for maintaining, motivating, encouraging and developing staff to attain their full potential through positive reinforcement and corrective action as necessary. The Supervisor will assist in creating and implementing systems and processes to provide oversight of blood and blood procurement activities. Associate is responsible for supervising and assisting Donor Services associates in the procurement of blood products from donors and/or patients to support production requirements. This may include assisting in the recruitment of donors for automated blood collection procedures as applicable per site or mobile. The Supervisor partners with Donor Services management to ensure that the Donor Services Department is achieving its goals for overall quality, cost and production. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Plans, implements and supervises functions of assigned associates who collect blood and blood components, and/or supporting areas such as document control, training and scheduling. Communicates changes and problems to associates and verifies their understanding of changes in policy/procedures. Projects workflow, prioritizes duties, troubleshoots, and problem solves. Serves as a public relations contact for donors, patients, coordinators, recruiters, and the general public. Acts as a preceptor to new associates as assigned and conducts in-service training, as applicable. Accurately performs, as required, all pre-activities defined by departmental procedure for which the associate has successfully completed training and for which competency assessment is current. Works in all technical capacities as needed. Ensures donor related documents are complete and accurate, as applicable. Performs waived tests as described by the Clinical Laboratory Improvement Amendment of 1988, as applicable. Listed below are CLIA supervisory responsibilities for those supervising collection sites that perform hematology testing: * Is accessible to collection personnel at all times testing is performed to provide on-site telephone or electronic consultation to resolve technical problems in accordance with policies and procedures (SOPs) established by the director. * Provides day-to-day supervision of moderate complexity test performance (automated hematology) by collection personnel. * Monitors test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained. * Assures that all remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications, policies, and procedures. * Ensures that donor test results are not reported until all corrective actions have been taken and the test system is properly functioning. * Provides orientation to all collection personnel. * Annually evaluates and documents the performance of all testing personnel. Evaluate new personnel initially and at six months. Observes, documents and evaluates performance of Donor Services associates through competency observations and observation form usage, as applicable. Prepares/administers annual performance appraisals for assigned staff. Makes recommendations about scheduling and/or monitoring of associate's work assignments and promotional opportunities. Adheres to, and enforces all, including but not limited to, Versiti, AABB, FDA, CLIA, ISDH, and EMEA policies and procedures, as applicable. Oversees Donor Services associates to ensure they remain in compliance and follow the above policies/procedures as applicable. Must maintain knowledge of and observe all regulatory requirements and practices, including FDA current Good Manufacturing Practices and Good Tissue Practices, as applicable Ensures all regulatory requirements are met while creating an atmosphere for donors/patients/staff to have a positive experience. Drives Versiti vehicle when needed to complete job-related functions. Complies with and enforces all Versiti safety policies and procedures. Follows universal precautions and protective measures required by Versiti and outside regulatory agencies. Incumbent may be exposed to blood or body fluids and may be in areas which contain these items. Conducts coaching/counseling sessions, as required, to identify and address technical concerns, customer service issues and employee related issues. Conducts / attends all required departmental meetings and training sessions as required and participates in the trial and evaluation of new methods and equipment. Responsible for meeting departmental productivity and quality standards, identifying problems within the work area as they occur, performing root cause analysis, and offering process improvements Achieves mobile/donor center collection goals by managing to daily goal (which includes day of automation conversions, split rates, equipment run rates, inventory needs). Participates in obtaining organizational goals through replenishment strategies (i.e. re-booking, apheresis education, email information collection). Motivates and mentors staff to achieve, and strive to exceed, the requirements of their position. Acts as a positive role model. Maintains required level of communication, which includes using email, phone, and other modes of communication, as applicable. On call, as required, to address urgent issues affecting drive or donor center operation, including addressing scheduling issues. Performs essential functions which may include working irregular hours that include late nights, early mornings and weekends at various locations. Maintains confidentiality and discretion as required. Performs other duties as required, which relate to Blood Center functions. Performs other duties as assigned Complies with all policies and standards Qualifications Education High School Diploma or equivalent required Bachelor's Degree preferred Experience Previous experience in customer service required 1-3 years supervisory experience required Valid driver's license required Leadership experience in a customer service environment preferred Previous phlebotomy and / or healthcare experience preferred Knowledge, Skills and Abilities Excellent customer service, interpersonal, oral and written communication skills required Ability to express oneself clearly/effectively in written and oral form Ability to communicate effectively with co-workers, management, vendors and/or customers as necessary Ability to handle sensitive or confidential information discreetly Possess the medical knowledge necessary to determine donor suitability, render immediate and proper care to donor and patient, and attend to safety and quality control issues as required by Procedure and external regulatory requirements Ability to multi-task while paying close attention to detail Well-groomed, professional appearance Ability to work in a positive manner under pressure in a fast-paced environment Ability to work well with others as a team member required Must be accessible by phone and email Ability to travel to all Versiti sites, including overnight stays, is required. Tools and Technology Personal and Network Computer required MS Office (Word, Excel, Outlook, PowerPoint) required Hemasphere required Title 21 required Multiple phone lines, printer, fax, and copy machines required Must be computer literate and able to use the necessary software and hardware to perform job functions and access company communications. required #LI-Hybrid #LI-AB1 Not ready to apply? Connect with us for general consideration.

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. 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Job Description Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service. We move water. Job Summary: The primary responsibility of the Regional Service Manager I is to ensure that exceptional service is completed on all company equipment every time through the management, direction, training and evaluation of Mersino's Branch and Corporate Service Teams, assuring quality and timeliness of work and minimizing the cost of parts and labor. They shall strive to support the company goals of maintaining a satisfactory green tag/red tag ratio in each branch, minimizing hard down lag times, promoting fleet quality of service to minimize field failures, and promoting the overall fleet quality of appearance. The Regional Service Manager I shall also act as a liaison between Branch Service Managers / Service personnel and the company's Executive Management Team in order to communicate regarding decisions, policies, and all matter that affect the performance and success of the company's service teams. Typical Duties and Responsibilities: Establish Service policies and procedures, ensuring proper training and compliance to assure consistent service department performance at all locations Develop and implement standardized expectations for Service Departments, including cleanliness, organization, equipment maintenance, tools, ergonomics, Lean and 6S Guide the Branch Service Departments in implementing and maintaining an inventory of parts, tools, and supplies to meet daily service requirements Develop and implement company standards for maintenance of equipment and vehicles, as well as quality control processes for repairs completed on all vehicles and equipment Develop an audit to evaluate the amount of time employees spend maintaining equipment to identify productivity and staffing issues Travel to branch locations to conduct Service Department inspections to ensure that company standards are being met for department standardization, quality of repairs, adherence to policies and procedures, etc. Monitor Field Failures in the company's internal system to ensure accurate reporting, and to find opportunities to train with Service Departments to minimize future field failures Create a process to set up and stock a new Service Department including all tools, equipment, and supplies needed to work on MERSINO equipment; travel to new branch locations to assist with the Service Department initial set-up Work with IT to fully automate all Service Department processes and to ensure that the appropriate service data is being captured, stored, and reported correctly Perform audits to ensure that each branch is maintaining records of equipment purchases, repair work, and equipment maintenance through the appropriate tracking systems Create a Service Department staffing template to identify which positions are needed and how many people in each position based on business flowing through each branch Evaluate Service staffing at each branch on an ongoing basis to ensure appropriate staffing levels Partner with Marketing and HR to create an effective recruitment and on-boarding plan for all Service positions Establish a Service Employee testing and evaluation process to identify levels of knowledge and to give guidance on how employees should be working to advance their skills Develop an annual recurring training schedule to ensure all mechanics are rotated through training with the Corporate Service group on an annual basis Prepare and deliver corrective actions as necessary on a timely basis and in accordance with company policy Ensure all required OSHA certifications and required safety training courses have been completed and are maintained within each branch location Maintain and enforce company safety standards for all Service personnel, and enforce environmental systems and procedures applicable to daily work activities of all Service personnel Ensure that The Mersino Way is a guiding document in all daily activities Qualifications: 5 years of project management and supervisory experience in a service/repair setting Bachelor's Degree in Diesel and Truck Service Management or related field preferred Appropriate equipment repair certifications Planning and organizational skills in handling multiple projects Ability to read schematics, blueprints and/or technical manuals Skills in workflow analysis and management Specific Expectations: Ability to travel up to 75% A professional demeanor Ability to work effectively with others Ability to multi-task in a changing environment Ability to work a flexible schedule to meet job requirements Excellent written and verbal communication skills Strong time management and organizational skills Requires intermittent periods during which continuous physical exertion is required such as walking, standing, stooping, climbing, lifting materials or equipment, some of which may be heavy or awkward Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Mersino is an Equal Opportunity Employer/Veterans/Disabled

The selected candidate for this role must reside on the east coast of the US, or be willing to relocate. The Mopar Fleet Regional Service Manager (RSM) is the primary point of contact between Stellantis and key fleet accounts with primary goals to drive growth in part sales, retention, and customer satisfaction. The Mopar fleet team serves as the primary interface between Stellantis, its Businesslink dealers and fleet customers who collectively spend well over $100M annually on Mopar and bPro parts in the dealer network. This position presents an exceptional opportunity to develop and implement positive change in a challenging and dynamic aspect of our business. The Fleet RSM will be assigned key fleet customers as well as a geographic area that will be a primary area for them to conquest business as well as work with Businesslink CJDR dealers. The RSM will be key to executing strategies developed at the HQ and Regional level designed to engage dealers and fleets to maximize profit and success in all aspects of our Aftersales operations. Additionally, this position works to grow Mopar's Centralized Billing program (Servicenet) that supports fleets seeking a more convenient way to do business with our dealer network. This program is crucial to departmental success as it invoices >$300M of parts and labor and drives loyalty and retention. Qualified candidates must excel at developing relationships and being self-motivated. They must also balance the requests of fleet customers, support and consult with the dealer network, and manage priorities of the headquarters team. This position also supports urgent requests of high-profile fleet customers with the ability to think quickly and outside the box to accomplish requests. Job responsibilities include but are not limited to: · Develop plans to improve fleet customer satisfaction and reduce vehicle downtime in the dealer network. · Conduct and lead regular meetings with key fleets gathering insights and addressing concerns that lead to improved retention and growing part sales. · Execute parts sales initiatives that will drive increased parts revenue through wholesale and retail channels. Conquest new customers with Mopar and bpro offerings. · Lead strategies to grow Servicenet billing and recoveries including customer loyalty, customer conquest and expansion into the Independent Aftermarket. · Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the assigned dealer network and that field needs and feedback are effectively relayed to HQ. · Support and partner with the Fleet Sales organization to demonstrate a cohesive sales and service partnership with the fleet. · Analyze reporting to assess identify trends, and recommend improvements tailored to each fleet's unique needs. · Consult dealer network on key fleet business opportunities in their market area as well as tactics to improve fleet downtime and offerings. The ideal candidate will excel in developing relationships, being a self-motivated worker and being part of a growing team. They must excel in taking complex situations and programs and adapting them for use across all levels of experience and knowledge. The role will require strong organizational and project management skills. This individual will be accountable for part sales to fleet and must be proactively seeking methods to grow the business through a close relationship with fleets and collaborating with internal departments.