This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives.
The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment.
Core Duties
Lead daily workflow and activity management for a team of customer-facing representatives.
Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals.
Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests.
Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems.
Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution.
Review performance data and service metrics to identify trends, gaps, and improvement opportunities.
Address escalated customer concerns and support resolution efforts to maintain strong client relationships.
Facilitate onboarding and ongoing training for new and existing team members.
Identify and implement process enhancements that improve efficiency and customer experience.
Ensure adherence to all workplace safety standards and operational policies.
Support sales-related administrative activities, including order entry and quote support.
Manage corrective actions related to customer feedback or service discrepancies.
Perform additional responsibilities as assigned.
Leadership & Professional Competencies
Strong ability to lead, motivate, and influence teams toward measurable results.
Customer-focused mindset with sound judgment in problem-solving and decision-making.
Ability to balance independent decision-making with collaboration across departments.
Effective communicator with a professional, confident presence in written and verbal interactions.
Comfortable managing priorities in a high-volume, deadline-driven environment.
Demonstrated capability to navigate challenging customer situations calmly and professionally.
Technical curiosity and aptitude to understand product specifications, documentation, and usage.
Proven experience managing people and driving accountability.
Required Background
Several years of experience in a customer-facing support or service role within a business-to-business setting.
Prior experience in a supervisory, lead, or team management capacity.
Hands-on experience working with customer management and enterprise systems.
Track record of managing multiple priorities in fast-paced operational environments.
Proficiency with common business software tools.
Flexibility to support varying schedules and operational needs.
Dependable transportation.
Preferred Experience
Exposure to operational, manufacturing, or distribution-based environments.
$38k-57k yearly est. 4d ago
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Retail General Manager: Design-Driven Leadership & Growth
Knoll Inc. 4.9
Service manager job in Greenwich, CT
A leading design company in Greenwich, CT, is looking for a General Manager to oversee store operations, foster team development, and drive sales growth. The ideal candidate will have 3 to 5 years of retail management experience and strong communication skills. Responsibilities include hiring and training staff, managing sales, and ensuring customer satisfaction. This position offers competitive pay and benefits, aligning with the company's commitment to innovation and design excellence.
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$93k-171k yearly est. 5d ago
Legal Operations Manager (USA)
Trexquant Investment 4.0
Service manager job in Stamford, CT
Trexquant is a growing systematic fund manager with a core team of highly accomplished technologists. We apply a wide variety of statistical and machine learning techniques to build investment portfolios and trade our client assets in global equity and futures markets. We are hiring a Contract Manager based in Stamford, CT to manage data and technology procurement contracts. This position will sit in the Company's Legal and Compliance team.
We are seeking a Legal Operations Manager to join our growing legal and compliance functions. This role is ideal for someone who enjoys building scalable, tech-enabled legal processes and managing the operational backbone of a high-performing legal team.
You will implement and maintain contract management systems, automate workflows, ensure compliance and recordkeeping, support regulatory filings, and manage the intake and tracking of legal requests. You will also handle less complex contract negotiations using established form agreements and playbooks.
Responsibilities:
Contract Management & Automation
Administer and optimize Trexquant's contract lifecycle by using contract management tools (e.g., Ironclad, Conga).
Manage legal document execution and storage processes.
Track contract renewals and compliance obligations.
Technology Enabled Process and Workflow Design
Build and maintain Jira or other solution based workflows for legal request intake, approvals, and reporting.
Proactively identify opportunities to automate and streamline legal and compliance processes.
Develop workflow descriptions and provide training to improve operational efficiency across the firm.
Contract Negotiation Support
Review, negotiate, and redline agreements such as NDAs, vendor contracts, and amendments by using form templates and playbooks.
Coordinate with internal business teams and external counterparties to finalize contracts.
Compliance & Recordkeeping
Maintain organized filing systems for regulatory and corporate compliance materials.
Support reporting, audit and policy implementation efforts.
Qualifications:
Bachelor's degree required; JD preferred but not required.
3-10 years of experience in legal operations, contract management or paralegal roles within a technology, financial services or legal department environment.
Strong understanding of contract lifecycle management and technology enabled workflow design.
Proficiency with:
Jira (for workflow management)
Conga or Ironclad (for contract lifecycle management)
DocuSign and Adobe Sign (for e‑signature processes)
Google Workspace (Docs, Sheets, Drive, etc.)
Basic HTML or similar skills (for form and template customization).
Excellent organizational skills, attention to detail and ability to manage multiple priorities in a fast‑paced setting.
A proactive mindset with a passion for improving processes through technology.
Ability to come 4 days per week in office with greater flexibility over time.
Benefits:
Competitive salary plus bonus based on individual and company performance.
Collaborative, casual and friendly work environment.
PPO Health, dental and vision insurance premiums fully covered for you and your dependents.
Pre‑tax commuter benefits.
Weekly company meals.
Trexquant is an Equal Opportunity Employer.
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Job Title: Regional Operations Manager
Department: Operations
Optify Search is partnered with a high-growth DSO in the search for an experienced and results-driven Regional Operations Manager to oversee the performance, growth, and operational excellence of dental practices across a defined region. This role is responsible for leading regional teams, driving operational efficiency, and supporting practice-level leadership to deliver outstanding patient care and business results. The position reports directly to the Director and VP of Operations.
Key Responsibilities:
- Oversee the day-to-day operations across a portfolio of dental practices within the New England region
- Partner with practice managers and clinical teams to drive performance, patient satisfaction, and compliance
- Analyze financial and operational data to identify opportunities for improvement
- Implement best practices to enhance efficiency, patient experience, and team engagement - Support the integration of newly acquired practices, ensuring smooth transitions
- Collaborate with internal teams including HR, marketing, compliance, and clinical operations
- Provide coaching and leadership to regional teams, ensuring alignment with company goals
- Ensure compliance with regulatory standards and internal policies
Qualifications:
- Bachelor's degree in Business, Healthcare Administration, or a related field; MBA or MHA preferred
- 5-8 years of multi-site operations management experience, ideally in dental or healthcare services
- Strong leadership and team management skills
- Excellent analytical, communication, and problem-solving abilities
- Willingness to travel regularly within the assigned region
$65k-94k yearly est. 3d ago
Plant Operations Manager
Dizario Search
Service manager job in Waterbury, CT
Operations Manager | Manufacturing | Near Waterbury, CT
A publicly traded manufacturing company near Waterbury, Connecticut is seeking an experienced Operations Manager to lead plant operations, drive continuous improvement, and support a strong culture of safety, performance, and employee engagement. This is a high-impact leadership role with broad responsibility across manufacturing, inventory, people development, and facility management.
Role Overview
The Operations Manager has overall responsibility for manufacturing operations and the physical facility. This includes strategic planning and execution related to product quality, cost control, safety, and employee relations. The role works closely with cross-functional leaders to ensure operational excellence and long-term business success.
Key Responsibilities
Lead plant turnaround initiatives and manage operations through change and ambiguity
Develop and lead manufacturing teams to deliver high-quality products at the lowest possible cost while maintaining a safe work environment
Coach, develop, and mentor supervisors and team leaders to align with company goals
Drive the Lean Manufacturing journey, focusing on daily improvement, employee engagement, capacity, visual management, and advanced manufacturing techniques
Oversee inventory control, including raw materials, supplies, and finished goods
Manage plant scheduling, recruiting, training, performance management, and employee relations
Collaborate with cross-functional teams to achieve site and company objectives
Monitor financial performance, root cause analysis, supplier performance, and process improvement
Ensure compliance with environmental permits and good manufacturing practices
Oversee buildings and grounds to maintain a professional, compliant facility
Qualifications & Experience
5-7 years of supervisory or management experience, with at least 4 years in manufacturing
Core manufacturing background with strong operational leadership experience
Experience leading plant turnarounds and managing change
Working knowledge of Lean Manufacturing principles
ERP experience required; SAP experience preferred
Strong safety mindset and experience supporting safe manufacturing environments
Experience with inventory management (raw materials and supplies)
Strong understanding of mechanical systems
General business and financial acumen
Background in maintenance and project execution preferred (engineering, trade experience, or time as a maintenance supervisor/planner/manager a plus)
Bachelor's degree in engineering, business administration, or related field preferred
ISO 9001 / ISO 14001 experience a plus
Benefits & Perks
Medical, Dental, and Vision insurance
Life and AD&D insurance
Short- and long-term disability, paid leave programs
401(k) with company match
Employee Stock Purchase Plan
PTO including sick time, vacation, and 11 paid holidays
Tuition reimbursement and college scholarships for dependents
Flexible spending and health savings accounts
Employee Assistance Program and healthcare concierge services
$80k-127k yearly est. 1d ago
Assistant Store Manager-Bench
City of Lincoln 4.0
Service manager job in Melville, NY
Assistant Store Manager‑Bench (Manufacturing)
Assistant Store Manager (Full‑Time) - LONG ISLAND BEN kindlasti POSITION. Join Growing Team at Uncle Giuseppe's Marketplace! We're looking for an energetic, experienced, and motivated Assistant Store Manager to join our Long Island team! As Uncle Giuseppe's continues to expand across the tri‑state area-with 12 stores (and counting)-we're seeking a leader who's ready to grow with us. If an individual has accelerated experience working within the retail space, a consideration into our Management Development position will be discussed. This position is an Assistant Store Manager training into a Store Manager role with a salary up to $90 K annually.
Flexibility is key! The ideal candidate will be open to future relocation within the Nassau/Suffolk area as our company continues to grow and promote from within. Incentive Bonus: Up to 15 % based on performance.
What You'll Do
As an Assistant Store Manager, you'll partner with the Store Manager to ensure smooth daily operations, exceptional customer experiences, and a well‑coordinated team. Your day‑to‑day responsibilities include:
Oversee all store operations, including grocery and gourmet food departments, staffing, scheduling, and merchandising.
Conduct regular store walks to ensure shelves are stocked, displays are full, and presentation meets Uncle G's standards.
Collaborate with Department Managers to maintain clean, well‑stocked, and efficiently run departments.
Delegate tasks effectively to maximize team performance.
Address customer concerns and returns promptly and professionally.
Prepare monthly performance reports and identify coaching opportunities.
Maintain a safe, clean, and compliant environment for both customers and staff.
Support and enforce company policies, safety measures, and operational procedures. binn
Perform additional duties as assigned by the Store Manager.
What You Bring
Excellent communication skills-both verbal and written.
Strong leadership and people skills- you build relationships and motivate teams.
Conflict resolution abilities-quick thinker, calm under pressure.
Multitasking and organization-able to juggle multiple priorities efficiently.
Operational know-how-confident managing staff, inventory, and merchandising.
Requirements
High school diploma or equivalent.
5+ years of experience in a busy grocery or retail environment.
3+ years as an Assistant Store Manager or similar leadership role.
In‑depth knowledge of grocery store operations, including product rotation, staffing, scheduling, and safety standards.
Proven track record of maintaining store excellence and team engagement.
Why You'll Love Working With Us
We're proud to offer a competitive salary and comprehensive benefits package, including:
Medical, dental, vision
401(k) match, STD, LTD, AD&D, PTO
50% off lunch and 25% off in‑store shopping.
Pet Insurance, FSA and more!
Grow With Uncle Giuseppe's
We don't just fill positions - we build careers. Many of our leaders started on the floor and grew with us ngang. If you're passionate about great food, teamwork, and leadership, this is your chance to join a company where your growth truly matters.
Apply today and take the next step in your career with Uncle Giuseppe's Marketplace!
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$90k yearly 4d ago
General Manager - Burger King
Applegreen USA Welcome Centers Central Services
Service manager job in Bridgeport, CT
Career Opportunities with Applegreen USA Welcome Centers Central Services
A great place to work.
Current job opportunities are posted here as they become available.
At Applegreen, we Refresh Travelers on their Journey… ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.
Our Core Values
Our customers and communities are at the heart of everything we do.
We value and develop our people.
We are driven by pace, passion and performance.
We seek opportunities and embrace change.
Flexible Schedules
Paid Time Off
401 (k) with Company Match
Earned Wage Access - Pay on Demand
Education Assistance
Employee Referral Bonus
Meal Discount
Pet Insurance
What You'll Do
As the General Manager of a quick service restaurant (QSR), you will be responsible for managing the overall day‑to‑day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway. This position is charged with operating an assigned quick service restaurant (QSR) and leading a dedicated team that achieves or exceeds the targeted financial and performance metrics.
Lead the day‑to‑day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
Foster an engaging work culture of learning, development, and recognition.
Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team.
Monitor and enforce cash handling policies and procedures.
Ensure compliance with company policies & procedures along with local, state, & federal laws.
Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long‑term customer relationships.
Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
Maintain seamless, cooperative relationships with business partners, vendors, and the communities.
Essential Experience & Skills
Ability to operate in and lead a team in a fast‑paced environment.
Demonstrates team management, delegation and issue resolution skills and the ability to multi‑task.
Uses judgment and discretion to resolve less routine questions and problems.
Proven ability to drive profitable growth while improving customer and associate satisfaction.
ServSafe Certification Preferred
Requirements
High school diploma or general education development (GED) equivalent
2+ years of experience as a supervisor or unit‑level manager in a quick service restaurant
Available to work a flexible on‑site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
Occasionally attend meetings or travel to support other locations.
This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).
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$65k-125k yearly est. 2d ago
General Manager - Fast-Casual Mexican Growth Leader
Salsa Fresca Mexican Grill
Service manager job in Peekskill, NY
A fast-casual Mexican restaurant in Peekskill is seeking enthusiastic individuals to join their team. The role involves providing memorable hospitality, food preparation, and effective communication within a busy dining environment. Ideal candidates are positive team players with a passion for customer service and quality food. Competitive pay and benefits offered, along with opportunities for career growth.
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$65k-125k yearly est. 4d ago
General Manager
Regis Corporation 4.6
Service manager job in Hauppauge, NY
DEPARTMENT: Operations
SUPERVISOR: District Manager
Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our business because they make our paychecks possible.
GENERAL JOB DESCRIPTION
Manages the operations and staff of a restaurant, including the execution of all Company policies, procedures, programs, and systems. Ensures achievement of objectives are reached in all areas while following all Company guidelines. Ensures ethical business practices. Provides leadership, direction, training, and development to subordinate managers and crew. Creates and maintains a "Delight Every Customer." environment.
MAJOR DUTIES AND RESPONSIBILITES 5 - Star Talent
Develops subordinates to maximize their contributions and future promotion opportunities. Executes proper training and development through established systems and practices.
Ensures execution of the restaurant's Human Resource programs with a goal of retention. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition, and retention of restaurant management and Crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management and crew. Works with HR and District Manager to ensure expedient and appropriate resolution. Must be able to develop Crew and all levels of Management.
Ensures proper execution of and compliance with Company policies and procedures. Works with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings. Conducts regular managers' meetings to communicate and reinforce priorities.
“A Cut Above” Customer Experience
Trains, monitors, and reinforces food safety procedures to Management and Crew Members. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; initiates corrective actions, as appropriate.
Ensures the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures “A” Level result on the Operations Evaluation, including Customer Courtesy standards are met; implements corrective action as required
Ensures protection of the Wendy's brand and company assets through restaurant compliance with Company policies and procedures. Evaluates restaurant performance at specified intervals using Company inspection form; coaches and retrains Managers as required.
Growth and Profit
Maximizes restaurant sales goals versus budget and prior year, including participating in marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales. Manages assigned restaurant requirements for new product rollouts/procedures.
Maximizes profit goals versus budget and prior year. Manages food, labor, and paper costs and other controllable expenses to include store supplies, office supplies, and uniforms. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.
Performs other job related duties as assigned or required.
QUALIFICATIONS FOR THE JOB Education:
High School Diploma or GED required
18 years old or older
Experience:
Minimum of 3 years line operations experience in the restaurant industry; or equivalent of education and experience.
Other:
Ability to learn and apply the standard operating procedures of the Company.
Ability to learn and apply HR Policies and Procedures.
P&L analysis and corrective measures.
Demonstrated experience in Supervisory practices.
Demonstrated experience Interviewing and identifying High Performing candidates.
Knowledge of applicable Federal, State, and Local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
Able to achieve Serve Safe Certification.
Must be able to come to work promptly and regularly.
Must be able to take direction and work well with others.
Must be able to react to change productively and handle other tasks as assigned.
KEY COMPETENCIES
Customer Orientation
Organizing and Planning
Results Orientation
Problem Solving/Decision Making
Financial Analysis
Constructive Conflict
PHYSICAL REQUIREMENTS
Must be able to stand for long periods of time without a break.
Must be able to work in hot and cold environments.
Must be able to walk.
Must be able to bend and kneel.
Must be able to reach and grab.
Must be able to work in loud environment.
Must be able to see and hear.
Must be able to wear a headset to take orders.
Must be able to talk.
Must be able to smell and taste.
Must be able to lift up to 30 pounds.
Must be able to travel to other locations, as necessary.
Must be able to work in a fast paced environment and accomplish multiple tasks within established timelines.
Must be able to concentrate and perform duties accurately.
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$53k-108k yearly est. 4d ago
Assistant Salon Manager
Regis Haircare Corporation
Service manager job in Milford, CT
WHAT WE OFFER
If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for.
WHAT YOU'LL DO
You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success.
Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business.
You will set the example as well as provide all hair care services offered by Cost Cutters and ensure the highest quality is provided for each guest.
You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment.
You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism.
WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS
You lead by example, are customer service at your core, and can resolve challenges with professionalism.
You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind.
You have a current cosmetology or barber license as required by state/provincial regulations.
You can and want to work a flexible schedule, including evenings and weekends.
You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day.
You need to know how to read, write, and do basic math.
You need to be available to travel to mandatory meetings and training sessions, including overnight travel.
PHYSICAL REQUIREMENTS
You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus.
If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs.
We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals.
Compensation:
* Starting salary 40-50K with a potential of additional bonus
DISCLAIMER:
"You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
$39k-60k yearly est. 6d ago
General Manager (Miss J's Cafe)
Las Vegas Petroleum
Service manager job in Mount Vernon, NY
The General Manager at Miss J's Cafe is responsible for overseeing all aspects of the café's operations, ensuring excellent customer service, high-quality food and beverage offerings, and a positive work environment. The GM will manage staff, enforce policies, maintain budgets, and drive revenue through strategic planning and community engagement.
Key Responsibilities:
Team Leadership & Development:
Lead, motivate, and manage a team of front-of-house and back-of-house staff.
Provide ongoing training to ensure staff understand menu offerings, customer service expectations, and operational standards.
Conduct performance evaluations, recognize achievements, and address any employee issues promptly.
Foster a positive, respectful, and collaborative work environment.
Customer Service Excellence:
Ensure that every customer receives exceptional service from all team members.
Handle customer inquiries, concerns, and complaints with professionalism and care.
Operational Oversight:
Oversee the daily operations of the café, ensuring smooth service during all hours of operation.
Maintain cleanliness and organization of both front-of-house and back-of-house areas, ensuring compliance with health and safety regulations.
Manage inventory, ordering supplies, and stock levels to ensure seamless operations.
Ensure that food preparation standards are maintained and that food quality consistently meets customer expectations.
Financial Management:
Monitor and manage the café's financial performance, including labor costs, food and beverage costs, and overall profitability.
Ensure that the café operates within its budget, and optimize operational efficiency.
Prepare and analyze financial reports, setting goals for increasing revenue and reducing unnecessary costs.
Marketing & Community Engagement:
Implement local marketing initiatives to promote the café and increase foot traffic, including social media, email campaigns, and community outreach.
Collaborate with the owner to plan special events, seasonal promotions, or menu changes to keep the café exciting and fresh.
Build and maintain relationships with local businesses, community leaders, and customers to enhance brand recognition and loyalty.
Compliance & Safety:
Ensure all staff adhere to health and safety regulations, including food handling, sanitation, and workplace safety.
Conduct regular safety inspections and manage compliance with food safety standards.
Stay informed of local laws and regulations affecting café operations, ensuring that the business is in full compliance.
Vendor & Supplier Relationships:
Establish and maintain relationships with suppliers, ensuring quality products at competitive prices.
Negotiate contracts and pricing, reviewing orders and deliveries to ensure accuracy.
Menu & Quality Control:
Work with chefs and kitchen staff to maintain high standards for food quality, presentation, and consistency.
Oversee the creation and implementation of new menu items or seasonal specials, ensuring they align with customer preferences and café goals.
Skills & Qualifications:
Proven experience in a management role within the hospitality industry, preferably in a café or casual dining environment.
Strong leadership, communication, and interpersonal skills.
Excellent customer service and conflict resolution abilities.
Solid understanding of financials, including budgeting, P&L management, and cost control.
Ability to think strategically to drive business growth and improve customer satisfaction.
Knowledge of food safety regulations and best practices in the restaurant industry.
Ability to work flexible hours, including weekends and evenings.
Passion for food, coffee, and creating an exceptional guest experience.
High school diploma or equivalent; degree in business management or hospitality a plus.
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$65k-125k yearly est. 3d ago
General Manager
Berkeley Group 3.9
Service manager job in Greenwich, CT
Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail.
Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord.
At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting - one that prioritises quality, integrity, and excellence at every stage.
Key Responsibilities
This is an exciting opportunity for a highly motivated and experienced individual to lead the operations on a brand new BTR scheme due to open in Spring 2026. This role will oversee the delivery and day to day operations across one of our BTR developments. You will be responsible for driving your team to ensure seamless operational delivery and create a first-class resident experience.
You will have overall responsibility for the operations and performance of the BTR community which will include the following:
Operations
Develop and implement operational plans to ensure the efficient day-to-day running of the scheme.
Lead, motivate, and support the on-site team, fostering a positive culture with a strong focus on wellbeing and professional development.
Oversee recruitment, induction, and ongoing training in line with company policies.
Collaborate with central support teams to deliver outstanding customer service and resident engagement initiatives.
Build and maintain strong local partnerships and community relationships.
Champion sustainability initiatives aligned with Berkeley's Vision 2030 Strategy, including effective void utility management.
Conduct bi-annual apartment visits to ensure lease compliance and identify maintenance needs.
Ensure unit turnover processes meet agreed SLAs.
Work closely with the estate management team to coordinate operations across the wider development.
Finance
Manage and monitor the scheme's operating budget, ensuring financial performance and value for money.
Hold regular performance reviews with maintenance, marketing, and leasing teams, driving continuous improvement.
Ensure timely rent collection and manage arrears in line with company policy, escalating where legal action is required.
Health & Safety
Ensure compliance with statutory legislation, working closely with the H&S and Compliance Manager.
Oversee reactive maintenance, ensuring issues are correctly allocated and resolved promptly.
Enforce H&S policies, ensuring all contractors follow safe systems of work.
Conduct regular building inspections, addressing safety or security concerns with central support teams.
Leasing & Marketing
Collaborate with central leasing and marketing managers to ensure seamless communication and delivery.
Support the Leasing Manager and team in conducting viewings, ensuring the “Berkeley Living” standard is upheld.
Monitor and respond to all incoming enquiries in line with service levels.
Ensure compliance with local licensing requirements, maintaining all necessary documentation.
Proactively manage lease breaches, overseeing remediation and escalation where needed.
Customer Service
Represent the Berkeley Living brand by delivering exceptional service to residents, visitors, and contractors.
Foster open communication with residents across multiple channels, supporting a strong sense of community.
Host regular resident meetings, sharing updates, addressing concerns, and gathering feedback.
Deliver the Resident Engagement Strategy, ensuring clear communication of building and fire safety information.
Oversee resident events to strengthen engagement and retention.
Actively seek ways to exceed expectations, driving positive feedback and reviews.
Act as the escalation point for complaints, ensuring timely and effective resolution.
Skills, Knowledge and Expertise
Proven experience in operational management, ideally within build to rent/Living sector.
Strong leadership skills with the ability to inspire and develop teams.
Excellent financial acumen and budget management experience.
A collaborative mindset with exceptional communication skills.
A commitment to sustainability, safety, and delivering outstanding customer experiences.
Benefits
25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.
The standard full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
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$51k-79k yearly est. 3d ago
General Manager
Stretchlab
Service manager job in Stamford, CT
🚀 Now Hiring: General Manager - StretchLab (Stamford Area) 🚀
Are you a motivated, results‑driven leader with a passion for fitness, wellness, and building high‑performing teams? Do you thrive in a fast‑paced, people‑focused environment where your impact directly drives results - and your earning potential has no ceiling?
StretchLab is seeking an exceptional General Manager to lead our studio, grow our community, and elevate our team to new heights. This is your opportunity to join the fastest‑growing brand in boutique fitness, develop as a leader, and shape the future of a studio that changes lives every day through movement.
💼 Position: General Manager
📍 Location: Stamford Area
💰 Base Salary: $52,000 - $58,000 annually (based on experience)
💸 Earnings Potential: Unlimited Commission + Uncapped Bonus Opportunities
📈 Career Growth: Fast‑track leadership development in a rapidly expanding company
🌟 Why StretchLab?
StretchLab is the industry leader in one‑on‑one assisted stretching, helping clients improve flexibility, mobility, and overall well‑being. As part of Xponential Fitness, we're expanding rapidly nationwide - and right here in your community.
We're more than a fitness brand - we're a career launchpad. Many of our leaders started exactly where you are now and grew with us as we opened new locations. We invest in developing leaders, provide hands‑on training, and give you the tools to build a rewarding career in wellness.
🔹 What You'll Do:
Lead & Inspire - Oversee daily operations while motivating a team of Flexologists & Sales Associates to deliver excellence.
Drive Sales & Growth - Build membership through sales, community outreach, and innovative marketing.
Deliver Outstanding Client Experiences - Ensure every member feels valued, supported, and motivated to keep coming back.
Own Studio Operations - Manage schedules, budgets, and performance metrics with a detail‑oriented approach.
Develop Your Team - Recruit, train, and mentor staff to reach both individual and studio‑wide goals.
✅ Who We're Looking For:
1+ years in a management role (fitness, wellness, hospitality, or retail preferred)
Proven sales skills with a record of hitting or exceeding goals
Strong leadership and team‑building abilities
Exceptional communication & customer service skills
Passion for health & wellness - and inspiring others to live better
Tech‑savvy and open to using AI‑driven tools for efficiency and growth
💰 Compensation & Benefits:
Base Salary: $52,000 - $58,000 annually (based on experience)
Unlimited Commission + Uncapped Bonus Potential - Your earning power is in your hands
401(k) with Company Match
Medical, Dental, and Vision Insurance with cost share
Two Weeks PTO
Complimentary StretchLab membership & employee discounts
🌿 Why You'll Love It Here:
This is not a static job - it's a growth path. You'll have the opportunity to prove yourself, advance quickly, and earn as much as your results allow. If you're ready to be part of something exciting, lead a passionate team, and transform lives (including your own), StretchLab is where you'll make it happen.
📢 Ready to lead and grow with us?
Apply today and let's see how far you can stretch your career. 💪
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$52k-58k yearly 3d ago
Assistant Store Manager - Path to Store Manager (Grocery)
City of Lincoln 4.0
Service manager job in Melville, NY
A growing marketplace in Melville is seeking an energetic Assistant Store Manager to oversee daily operations and ensure exceptional customer experiences. Ideal candidates should have over 5 years in retail, including 3 years in leadership roles. The position offers competitive salary up to $90K annually with additional benefits such as medical coverage and employee discounts. Join a team that values your growth and development. Apply today!
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$90k yearly 4d ago
Travel Plaza QSR General Manager - Lead a Fast-Paced Team
Applegreen USA Welcome Centers Central Services
Service manager job in Bridgeport, CT
A major food service provider in Bridgeport, Connecticut, is seeking a General Manager for their quick service restaurant located in a travel plaza. Responsibilities include managing daily operations, ensuring customer satisfaction, and leading a dedicated team to achieve financial goals. The ideal candidate will have at least 2 years of supervisory experience in a similar environment, possess strong leadership skills, and be available for a flexible schedule. This position offers competitive benefits and a dynamic work environment.
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$65k-125k yearly est. 2d ago
General Manager
Salsa Fresca Mexican Grill
Service manager job in Peekskill, NY
Salsa Fresca is a destination for simple, delicious, Mexican Food. We are locally owned and operated and are building something special…
We are a rapidly growing fast-casual Mexican concept located in Westchester, Putnam, and CT, with more locations in development, we are seeking individuals who are friendly, happy, and positive team players who have a passion for quality food in a fun environment and want to be part of a rapidly growing concept
Salsa Fresca is a transformative place, and we pride ourselves on providing a clear career path with opportunities for leadership, personal growth, and professional development.
If you love running a balanced business, growing a team, and creating an excellent guest experience, come work at Salsa Fresca. We're looking for enthusiastic and ambitious individuals to lead our Peekskill location!
Every day in our stores, our teams make real food from scratch - you'll oversee a full-service BOH operation, as well as a quick-service FOH model. The GM is the anchor of the store - you're an enthusiastic leader, a quick thinker, a problem-solver, a skilled communicator, and a motivator.
Here at Salsa Fresca, our Mission is Simple - To provide quality, fast, fresh Mexican food in a welcoming, community-friendly environment. while caring for the environment, our customers, and our employees.
Our Internal Mantra is:
STAFF (Always have your teams back. Assist each other and be a unit of one)
FOOD (Take pride in the food you're serving. Always make sure its fresh! Use all your senses)
MOTHER NATURE (Care for your planet. Recycle and always try to minimize waste)
GUESTS (Welcome and care for all our guests and give them the best experience possible)
Job Summary:
Providing Memorable Hospitality to guests on the main food line
Providing Memorable Hospitality to guests at the POS
Prepping of food throughout the day. Use of knives with protective cut gloves
Having a great sense of urgency and be willing to communicate effectively as a team will help you be successful
Qualifications:
Ability to provide a positive and memorable experience to people
Must possess good communication skills for dealing with diverse staff
Salsa Fresca DNA:
Coachable: actively looks for feedback to grow and improve
Self-starters: takes initiative, thinks of the big picture, relays store needs and communicates with the team
Customer service-oriented: Passion for the guest experience, service driven
Innovative: utilizes and designs business processes with the customer, community, and company in mind
Passionate about real food: appreciation for the greater mission of Fresh Food you can Trust
High-energy, and thrive in a fast-paced environment
Benefits/Perks
Competitive pay + 20% bonus plan potential (based on sales + prime costs)
Vacation + Wellness time
An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
A collaborative family of people who live our Internal Mantra and have your back
A clear career path with opportunities for development, both personally and professionally including Franchising Opportunities
Complimentary Salsa Fresca Food
Flexible scheduling because we respect the need for work/life harmony
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$65k-125k yearly est. 4d ago
General Manager
Regis Corporation 4.6
Service manager job in Saint James, NY
DEPARTMENT: Operations
SUPERVISOR: District Manager
Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our business because they make our paychecks possible.
GENERAL JOB DESCRIPTION
Manages the operations and staff of a restaurant, including the execution of all Company policies, procedures, programs, and systems. Ensures achievement of objectives are reached in all areas while following all Company guidelines. Ensures ethical business practices. Provides leadership, direction, training, and development to subordinate managers and crew. Creates and maintains a "Delight Every Customer." environment.
MAJOR DUTIES AND RESPONSIBILITES 5 - Star Talent
Develops subordinates to maximize their contributions and future promotion opportunities. Executes proper training and development through established systems and practices.
Ensures execution of the restaurant's Human Resource programs with a goal of retention. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition, and retention of restaurant management and Crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management and crew. Works with HR and District Manager to ensure expedient and appropriate resolution. Must be able to develop Crew and all levels of Management.
Ensures proper execution of and compliance with Company policies and procedures. Works with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings. Conducts regular managers' meetings to communicate and reinforce priorities.
“A Cut Above” Customer Experience
Trains, monitors, and reinforces food safety procedures to Management and Crew Members. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; initiates corrective actions, as appropriate.
Ensures the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures “A” Level result on the Operations Evaluation, including Customer Courtesy standards are met; implements corrective action as required
Ensures protection of the Wendy's brand and company assets through restaurant compliance with Company policies and procedures. Evaluates restaurant performance at specified intervals using Company inspection form; coaches and retrains Managers as required.
Growth and Profit
Maximizes restaurant sales goals versus budget and prior year, including participating in marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales. Manages assigned restaurant requirements for new product rollouts/procedures.
Maximizes profit goals versus budget and prior year. Manages food, labor, and paper costs and other controllable expenses to include store supplies, office supplies, and uniforms. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.
Performs other job related duties as assigned or required.
QUALIFICATIONS FOR THE JOB Education:
High School Diploma or GED required
18 years old or older
Experience:
Minimum of 3 years line operations experience in the restaurant industry; or equivalent of education and experience.
Other:
Ability to learn and apply the standard operating procedures of the Company.
Ability to learn and apply HR Policies and Procedures.
P&L analysis and corrective measures.
Demonstrated experience in Supervisory practices.
Demonstrated experience Interviewing and identifying High Performing candidates.
Knowledge of applicable Federal, State, and Local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
Able to achieve Serve Safe Certification.
Must be able to come to work promptly and regularly.
Must be able to take direction and work well with others.
Must be able to react to change productively and handle other tasks as assigned.
KEY COMPETENCIES
Customer Orientation
Organizing and Planning
Results Orientation
Problem Solving/Decision Making
Financial Analysis
Constructive Conflict
PHYSICAL REQUIREMENTS
Must be able to stand for long periods of time without a break.
Must be able to work in hot and cold environments.
Must be able to walk.
Must be able to bend and kneel.
Must be able to reach and grab.
Must be able to work in loud environment.
Must be able to see and hear.
Must be able to wear a headset to take orders.
Must be able to talk.
Must be able to smell and taste.
Must be able to lift up to 30 pounds.
Must be able to travel to other locations, as necessary.
Must be able to work in a fast paced environment and accomplish multiple tasks within established timelines.
Must be able to concentrate and perform duties accurately.
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$53k-108k yearly est. 4d ago
Cafe General Manager: Lead Growth & Guest Experience
Las Vegas Petroleum
Service manager job in Mount Vernon, NY
A local café is seeking a General Manager to oversee all operations, ensuring exceptional customer service and quality offerings. Responsibilities include team leadership, operational oversight, financial management, and community engagement. The ideal candidate has proven management experience, strong leadership skills, and a passion for the hospitality industry. This role is located in the City of Mount Vernon, NY, and requires flexible hours, including weekends.
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$65k-125k yearly est. 3d ago
Salon Manager
Regis Haircare Corporation
Service manager job in Wallingford, CT
WHAT WE OFFER
If you're looking for an opportunity to #UnleashYourPotential as a leader and Area Salon Leader, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for.
WHAT YOU'LL DO
You'll be the heartbeat of the organization managing all operations and providing leadership and tools for success.
Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and work through the ins and outs of the business by overseeing each salon organization.
You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism.
WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS
Be able to manage multiple teams across different organizations (Salons)
You lead by example, are customer service at your core, and can resolve challenges with professionalism.
You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind.
You have a current cosmetology or barber license as required by state/provincial regulations.
You can and want to work a flexible schedule, including evenings and weekends.
You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day.
You need to know how to read, write, and do basic math.
You need to be available to travel to mandatory meetings and training sessions, coaching positive atmosphere throughout the salons and the community.
PHYSICAL REQUIREMENTS
You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus.
If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs.
We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals.
DISCLAIMER:
"You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
$39k-60k yearly est. 6d ago
General Manager
Stretchlab
Service manager job in New Haven, CT
🚀 Studio Manager - Fitness & Wellness | StretchLab Branford, CT - Stretchlab Shelton, CT 🌿
Lead. Inspire. Grow. Change lives through movement.
Are you a people-first leader who thrives in fast-paced, community-driven environments? StretchLab Branford is looking for a passionate and results-oriented Studio Manager (General Manager) to lead our team, drive membership growth, and bring our mission of better movement and wellness to the Shoreline community.
This is your chance to build a career in the booming fitness and wellness industry - while helping others live stronger, healthier, more flexible lives.
💼 Position: Studio Manager (General Manager)
📍 Location: Branford, CT or Shelton, CT
💰 Compensation: $52,000-$55,000 base + up to $30,000 annual performance bonuses (earn up to $80K+ total potential)
🕒 Schedule: Full-time
🌟 Why You'll Love StretchLab
StretchLab is the nation's leader in one-on‑one assisted stretching, with 450+ studios across the U.S. As part of Stretch Ventures - one of the largest and fastest-growing StretchLab franchise groups - our mission is simple: to help people move better, recover faster, and live longer.
At StretchLab Branford, you'll have the opportunity to make a meaningful impact - leading a dedicated team of fitness and wellness professionals while building a thriving local studio that serves the Branford, Guilford, and Shoreline communities.
🔹 What You'll Do
Lead & Inspire: Manage daily studio operations and motivate a team of Flexologists and Sales Associates to deliver excellence every day.
Drive Growth: Execute local marketing, community outreach, and sales strategies to expand our membership base and exceed monthly revenue goals.
Build the Culture: Foster a fun, positive, and inclusive studio environment where clients and staff feel valued and supported.
Deliver an Exceptional Experience: Ensure every client receives world‑class service and leaves feeling better than when they arrived.
Develop Talent: Recruit, train, and mentor team members for success and career growth within the organization.
Analyze & Improve: Track key performance indicators (KPIs), manage budgets, and optimize operations to meet company objectives.
✅ What We're Looking For
1+ years of experience in fitness, wellness, or retail management (fitness studio, gym, or boutique experience preferred)
Proven record of achieving sales targets and driving business growth
Strong leadership and communication skills to inspire and coach a diverse team
Organized, proactive, and detail‑oriented with strong time management
Passionate about health, fitness, and helping others improve their lives
Tech‑savvy and comfortable using CRM or POS systems (AI‑driven tools a plus!)
💰 Compensation & Benefits
Base Salary: $52,000-$55,000 (depending on experience)
Bonus Potential: Earn up to $30,000 annually based on performance metrics
Commission: 10% on first‑month memberships and 5% on package sales
Benefits:
Health Insurance (optional coverage)
401(k) plan with company match
2 weeks paid time off annually
Complimentary StretchLab membership + employee discounts
$250 annual professional development allowance
🌿 Why You'll Love Working With Us
At StretchLab, we're more than a fitness studio - we're a wellness movement. You'll lead a team that's passionate about helping people move better and live healthier, all while growing your own career within a brand that's expanding rapidly across Connecticut.
You'll have real autonomy, clear growth pathways, and a chance to make an impact on your community every single day.
📢 Ready to Take the Lead?
If you're a motivated, people‑focused leader ready to grow your career in wellness management, we'd love to meet you.
👉 Apply today to become the Studio Manager at StretchLab- and help us bring the power of movement and flexibility to your community, one stretch at a time. 💪
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How much does a service manager earn in Weston, CT?
The average service manager in Weston, CT earns between $56,000 and $141,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Weston, CT
$88,000
What are the biggest employers of Service Managers in Weston, CT?
The biggest employers of Service Managers in Weston, CT are: