Service supervisor jobs in Apex, NC

Immediate need for a talented Service Desk L1. This is a 06+ Months Contract opportunity with long-term potential and is located in Morrisville, NC (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-94305 Pay Range: $17 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP. Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration. Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems. Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks. Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues. Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity. Maintain clear and professional communication with end users and update tickets with accurate notes. Follow SOPs, adhere to security policies, and contribute to knowledge base improvements. Knowledge in identifying desktop, laptop, and printer issues Key Requirements and Technology Experience: Skills-Experience in Technical helpdesk or technical call center support is required. 1-5 years in a Service Desk or in an IT Support role. Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting. Phone support experience is mandatory. Experience in Technical helpdesk or technical call center support is required. Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support. Familiarity with ticketing tools like ServiceNow or Jira Service Management. Excellent communication, customer service capability, and problem-solving skills. Ability to follow processes and work in a structured SLA-driven environment. A proactive mindset with the ability to make a meaningful impact. Customer focused with the eagerness to learn and grow continuously. A competitive spirit with a drive to excel and willing to work in 24/7 operational environment. Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Title: Nursing Team Lead Status: Full-Time Salary: Salary to be discussed with a Bryant Staffing Solutions Recruiter. Visa Support: Not Available A dynamic pediatric healthcare team in Raleigh is seeking an experienced and motivated Nursing Team Lead. This role is essential to the coordination of patient care and the efficient flow of clinical operations. Ideal candidates are licensed RNs or LPNs with pediatric experience, a strong leadership presence, and a passion for delivering high-quality, compassionate care. Key Responsibilities: Monitor clinic schedules and optimize workflow to maintain clinical efficiency Support training and onboarding of new staff; provide performance feedback Assist in the implementation and management of electronic medical record systems Conduct clinical audits to ensure staff development and compliance Collaborate with leadership to support daily operations and team objectives Uphold all regulatory standards (OSHA, CLIA, HIPAA) Travel to additional clinic sites when necessary Qualifications: Current RN or LPN license in North Carolina Minimum two years of pediatric nursing experience preferred Strong clinical, communication, and decision-making skills Proven ability to lead, delegate, and work both independently and within a team High School Diploma or equivalent required; a degree in a biological, chemical, or physical science is preferred BCLS certification required Why Relocate to Raleigh? Raleigh offers a vibrant mix of city and suburban life, with a lower cost of living compared to major metro areas. Enjoy outdoor activities in nearby parks and trails, a thriving food and nightlife scene, and access to renowned universities and cultural venues.

This position operates on a 2-2-3 schedule, with 7:00 pm-7:00 am shifts. The Manufacturing Supervisor leads a team of manufacturing associates to perform upstream or downstream processing of bulk intermediates and/or bulk drug substances for biopharmaceutical products. The Supervisor will plan, assign, and monitor daily tasks to ensure timely "Right First Time" execution and strict compliance with safety and quality regulations, e.g., current Good Manufacturing Practice (cGMP). As needed, the Supervisor will also lead teams on projects to author standard operating procedures (SOPs) or Master Batch Records (MBRs); implement corrective and preventive actions (CAPAs); and help specify, commission, and qualify new facilities and/or equipment. A proven and qualified Supervisor will use knowledge and experience in upstream processing (seed expansion, bioreactor operations, cell culture harvest), downstream processing (purification and bulk filling) to teach others, troubleshoot, and continuously improve daily operations, and/or manufacturing support operations (solution preparation, assembly preparation, parts wash, and autoclave) activities. The Supervisor will have a working knowledge of upstream processing equipment (incubators, biosafety cabinets, bioreactors, cell counters, blood gas analyzers, metabolite testing equipment), downstream processing equipment (mixing vessels, chromatography, tangential flow filters, virus filters), and/or manufacturing support equipment (mixing vessels, parts washers, and autoclaves). Additionally, the manufacturing associate will have knowledge of general bioprocessing equipment such as filters, filter integrity testers, balances, pumps, pH/conductivity meters, and disposable technologies (disposable bags, sterile tubing welders, tubing sealers). Additionally, the Manufacturing Support supervisor manages the staff who clean the GMP facilities. The Supervisor will review manufacturing procedures and train manufacturing personnel to ensure that manufacturing operations are conducted accurately, safely, and compliantly. The Supervisor will maintain a sense of ownership of the production processes, manufacturing environment and facility. Following task execution, the Supervisor will review executed production batch records and production orders to ensure a comprehensive and accurate set of actions have occurred. It is management's expectation that all deviations/events are documented and escalated according to KBI internal notification processes. The Supervisor will use leadership and technical expertise to drive process improvement initiatives, monitor processes and equipment, troubleshoot issues, and track/trend metrics. Position Responsibilities * Plan, schedule, and support daily production tasks to ensure schedule adherence while maintaining a successful and cGMP compliant execution. * Facilitate additional manufacturing activities and process support with other manufacturing groups, MS&T, PD, QA, Maintenance, Facilities, AFS and Microbiology. * Ensure timely execution and review of batch documentation and logbooks, initiation of deviations, and execution and completion of ERP orders. * Ensure timely corrections to batch documentation and logbooks. * Supervise, coach, mentor, and train team members to maintain educated, qualified, and motivated employees. Ensure staff maintain a high level of compliance to procedures and quality expectations. * Ensure equipment and manufacturing facilities remain in working order by overseeing maintenance, cleaning, and ensuring timely submission of work orders for facility and equipment maintenance and repair. * Author, train, review manufacturing procedures * Drive process improvement initiatives; troubleshoot issues; track and trend metrics; and author, review, and approve manufacturing deviations, CAPAs, and change controls, as needed. Position Requirements Supervisor: * Bachelor's degree in a related scientific or engineering discipline and 4 years' experience in related cGMP manufacturing operations; or high school degree and 10 years' experience, or equivalent. * 2+ years prior leadership/supervisory experience. * Demonstrated knowledge of upstream (cell culture or microbial fermentation) or downstream unit operations for production of biopharmaceuticals is preferred. * Experience in single-use platform technology is preferred. * Prior experience in a leadership/supervisory role is preferred. * Knowledge of quality systems and regulatory expectations is preferred. * Excellent written and verbal communication skills are required. * Must be organized and able to focus in a face-paced, multi-tasked environment and maintain operational efficiency and positive demeanor. Salary: Supervisor: $105,000-$125,000 Salary range provided per current averages and expectations. The salary and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, Sabbatical program, 401K matching with 100% vesting in 60 days and employee recognition programs. KBI Biopharma is committed to providing a safe and healthy workplace. Any employee entering a KBI site located in the US must inform KBI Biopharma of their vaccination status and must submit their vaccination status. All vaccinated employees are required to provide proof of their COVID-19 vaccination, with a COVID-19 vaccination which has been granted FDA approval or Emergency Use Authorization. KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary. I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is responsible for the coaching and development of a team of Chat Customer Service Representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service. * Actively and consistently support all efforts to simplify and enhance the customer experience. * Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork. * Actively and consistently support all efforts to simplify and enhance the customer and employee experience. * Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills. * Monitor individual and team performance to ensure performance and quality standards are met or exceeded. * Assist team with escalated customer issues. * Ensure departmental standards regarding customer experience are met by regularly monitoring chat communications and performance metrics to provide feedback or coaching. * Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives. * Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training. * Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed * Ensure Kronos payroll system is properly accounted for and accurately updated for team. * Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development. * Performs other duties as requested by management. * Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties Ability to act with honesty and integrity Ability to communicate verbally and in writing in a clear and straightforward manner Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.) Ability to manage projects Knowledge of all functions and related tasks in the area of customer relations Knowledge of applicable products and services Knowledge of general accounting and billing procedures Must be patient, flexible, dependable and have an outstanding attendance record Experience with customer relations, communications and sales skills #LI-CG1 #LI-CG1 CCS403 2025-65019 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a skilled Field Service Supervisor to join our Raleigh, NC team. Triumvirate Environmental provides leading organizations in higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse environmental services and expertise to assist them with waste management and EHS compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity The ideal candidate will be hands -on, safety-minded Environmental Services Field Supervisor experienced in overseeing and delivering waste management field projects within Environmental Services Industry . If you're a self-starter, excited by challenging field projects, and thrive in a fast-paced, dynamic environment, we want you on our team! Responsibilities: Supervise and perform environmental field service projects from commencement and completion. Travel 30% throughout the Mid-Atlantic South Region in support of Field Service projects. Oversight of job site safety and field technicians. Oversee and participate in decontamination of laboratories and manufacturing spaces in each of the sectors listed above. Provide job scope details and pricing in support of the sales team. Manage profitability of the job assignments. Participate on emergency response teams and provide emergency response coordination as required. Additional responsibilities associated with the Emergency Response team operations. Provide leadership to the site Emergency and participate on emergency response teams and respond to site emergencies. Ability to oversee and participate in confined space entries. Oversee and participate in onsite Underground storage tanks and above ground storage tanks Conduct sample collection and monitoring including confirmation sampling, waste sampling, unknown sampling, air monitoring Participate on emergency response teams. Oversight of safety of field technicians and jobsite. Manage profitability of the job assignments. Oversee overall professionalism of crew and delivery of high-quality service. Travel throughout the Mid-Atlantic South Region in support of Field Service projects. Additional responsibilities associated with the Emergency Response team operations. Oversee and participate in decontamination of laboratories and manufacturing spaces in each of the sectors listed above. Provide job scope details and pricing in support of sales team. The Field Services Supervisor frequently handles hazardous chemicals and biological waste and is responsible for putting on and taking off personal protective equipment. This role is considered safety-sensitive. Oversee and participate in decontamination of biosafety cabinets Basic Requirements: Prior relevant industry experience required. Ability to travel throughout the Mid-Atlantic South Region in support of Field Service projects. Experienced and trained in Confined Space Entry. SCBA training and experience Ability to manage HAZMAT Spill Response Coordination on a 24/7 rotational basis Hazardous Materials handling experience Experience with the Decontamination of biological and chemical spaces Inventory tracking, maintenance, scheduling and Project Management Experience Experience with oversight and maintenance of industrial pumps, vacuum trucks, roll-offs OSHA 30-hour training Firm understanding of RCRA, DOT, CALRCRA, and regulations pertaining to hazardous waste and materials Ability to work overtime on a regular basis. Must Haves: Must be eligible to work in the United States without future sponsorship. Must have a reliable form of transportation. Must be willing to consent to Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen (inclusive of THC). Upon employment, you will be required to participate in a random drug screening program (inclusive of THC) as part of our company's commitment to maintaining a safe and healthy work environment. Must be able to lift 60 pounds on a regular basis. Must be willing to work flexible hours within the work week (Monday through Friday). Some responsibilities as part of our Emergency Response team. Must be able to report to designated office within 1 hour during Emergency Response rotating shifts. Preferred Requirements: Active HAZWOPER 24- or 40-hour certification Willingness to obtain Commercial Driver's License (CDL) BSC decontamination experience #LI-Onsite Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more! To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website! Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you have a disability and need accommodation during the application and hiring process, please contact us at *********************************** or call us at ************. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.

Job Details Raleigh Field - Morrisville, NC Full Time 2 Year Degree Up to 25% Day/First Shift Installation - Maint - RepairDescription Are you a HVAC Service Field Supervisor, searching for new experiences? As a leading Trane independent office, Brady brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates which is why we offer competitive pay and compensation, benefits, growth opportunities, and more! The Service Field Supervisor supervises a team of HVAC field technicians and is responsible for the overall daily business and service operations of their assigned team, in addition to performing the role of a technician which is a critical key role. SUMMARY: The Service Field Supervisor supervises a team of HVAC field technicians, and is responsible for the overall daily business and service operations of their assigned team, in addition to performing the role of a technician ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Supervisory Duties & Responsibilities: Provides overall quality assurance in our service delivery to our customers by our Field Service Technicians, to include, ensuring the appropriate documentation is submitted accurately and timely Sets expectations for the technicians and the team around customer satisfaction, performance safety, teamwork, and professionalism and personally adhere to them Serves as liaison between the field and the office; assists Scheduler in assigning work and matching jobs with technician skillsets, assists Biller with closing out jobs in order to complete the billing process, and approves the weekly labor analysis report for assigned Service Technicians Assists Area Service Manager in hiring, disciplinary process, and firing Assists Area Service Manager with onboarding process for new technicians Ensures safe work environment for team by education and training in safe work practices Represents the team as Safety Manager Responsible for development and training of the technicians on their respective team Responsible for creating and managing technicians' Individual Development Plans (IDPs) Works with Sales on large accounts and contract turnovers, and represents Company at the local supervisory level by serving as a direct customer contact Serves as technical advisor for the team, including the correct resources to utilize when appropriate Provides regular feedback and coaching to technicians on their performance to expectations, and performs annual and quarterly performance reviews with each field technician; sets goals and addresses all performance issues; provides recognition for good performance Provides leadership by encouraging, challenging and nurturing individual growth and career path of team technicians Reviews and drives team metrics and financials with Area Service Manager; makes necessary adjustments based on results Oversight of annual inventories for field technicians Represents team at quarterly Team Meetings and provides team with feedback, including any updates Assist Area Service Manager and provides oversight of respective team resources (warehouse space, spare vehicles, trailers, large recovery equipment, pressure washers, tube cleaning equipment, etc.) Assists ASM and/or performs incident investigations and reporting Forecasts anticipated staffing needs for your territory with the Area Service Manager and Resource Coordinator. Knowledgeable of the products and services offered by Brady in order be effective in the sales of those products and services Actively promotes sales via the technician quoting and BARs programs Stays up-to-date on Trane commercial products and Brady strategic products offerings Regular travel requirements with occasional overnight travel Qualifications TEAMWORK: Demonstrates and promotes a spirit of cooperation and teamwork throughout the Company Continually looks for ways to improve our processes and ability to serve our customers effectively Improves personal performance on a continual basis CUSTOMER SERVICE: Provides responsive, professional and diplomatic customer service Answers customer calls and correspondence quickly and pleasantly Communicates with customers in a friendly, professional, and patient manner Performs all duties with the goal of building and maintaining long-term customer relationships Immediately address any customer's concern and requests the involvement of other Company personnel as required QUALITY ASSURANCE: Reviews Service Reports, Quality Logs, and Refrigerant Reports for quality, accuracy and received in a timely manner Reviews XOI video compliance and quality of videos Reviews quoted job hours vs actual hours utilized to complete the job as a measure of evaluating estimating accuracy and technician proficiency Ensures all Warranty documentation is timely and accurate Safety: Follows all company safety programs Notifies Area Service Manager of any unsafe conditions Ensures proper PPE equipment must be used at all times when necessary Reports all accidents and injuries to HR immediately All training topics on safety completed and done during the timeframe due SUPERVISORY RESPONSIBILITIES: Will directly supervise HVAC Field Technicians and HVAC Field Technician Interns. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding employees; and resolving problems. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Associate's degree (A. A.) or equivalent from two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning or 5 years apprenticeship; minimum of 7 years of related experience. OSHA 30 hour training. COMPUTER SKILLS: MS Office and MS Windows CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver's license, Universal EPA certification LANGUAGE SKILLS: Ability to read, analyze and interpret service bulletins, technical procedure manuals, equipment specifications and governmental regulations. Ability to write reports, policies, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from management, customers and service personnel. MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of the position include occasional sitting; frequent stooping, crouching, kneeling, balancing, and climbing; and constant standing, walking, reaching, and gripping. Material handling demands include lifting from floor level to overhead, with occasional lifting up to 115 lbs., frequent lifting up to 50 lbs., and constant lifting up to 25 lbs., placing the position in the Very Heavy Physical Demand Classification (PDC). Must be able to talk and hear. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires working outdoors, in mechanical/equipment rooms and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment. The associate is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock (high voltage); and vibration. The associate is occasionally exposed to toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually loud. OTHER REQUIREMENTS: Ability to pass drug screening Ability to prove US employment eligibility

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Company: The mission of Well (********************* is to transform healthcare through our unique impact on our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product - a consumer health engagement platform - integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We're a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: **************************** Position Title: Supervisor, Member Services Reporting to: Operations Manager, Member Services Location: Chapel Hill, NC Shift: The shift for this role is Monday-Friday from 12:00-9:00 p.m. EST Compensation: Supervisor, Member Services ($58,000-$66,000), depending on experience, plus bonus potential and benefits About the Team: The role of Well's Member Services team is to create frictionless experiences for our members and help them achieve their best health. Our members are at the core of everything we do. Our offices may resemble a contact center, but we are so much more than that! We are seeking to forge sustained relationships with our members by serving them with empathy, and we are looking for team members who are excited to join our efforts to pursue this goal! The primary member-facing role (contact center “agent”) is the Well Guide, who answers questions related to medical benefits, coaches our members to set and obtain their health goals, and helps them navigate the healthcare system. About the Role: We're looking for a dynamic and collaborative leader with a passion for supporting a strong, empathetic team. As a Supervisor, you'll manage a team of Well Guides, ensuring that our members have a smooth and positive interaction each and every time they reach out to us. You will be the first line of support and advocacy for our team, promoting a culture of deep empathy and problem-solving that leads to positive outcomes for our members. In this highly collaborative role, you will be a coach for your team, which requires an open mind and a desire to be highly effective. Key Responsibilities: People Management and Leadership Manage a team of up to 13 associates (Well Guides) across multiple shifts Partner with the team in responding to inbound contacts from members Participate in onboarding new hires / cross training Well Guides Take ownership in the development of your team and be accountable for their performance Actively participate in day to day support activities for your team including daily coaching and weekly one on one meetings Reinforce positive behavior and encourage and facilitate collaboration between your team and other Member Services team members Contribute to a friendly and inclusive work environment aligned with Well's core values Recognizes the value of Well Guide employees as the most important asset Operational Excellence Partner with other leaders to drive workflows and processes in order to meet our SLAs and KPIs Track, analyze and report on team performance data (SLAs, KPIs etc.) Analyzes system performance data to troubleshoot and resolve issues Manage inbound contact queues and monitor Well Guide performance to ensure daily targets are met Lead daily team huddles at the beginning of each shift, ensuring that the team has the most up-to-date, member-impacting information Enhance the member experience by working with partners across the organization to continually improve the tools, systems and communication used by the team Maintain strict confidentiality according to HIPAA guidelines and company policies and ensure that team members do the same Act in accordance with the organization's information security policies and ensure that team members do the same Preferred Qualifications 4+ years of supervisory or leadership experience in a performance-oriented, customer-centric environment Experience leading a team of 10+ direct reports Ability to analyze and use different types of data to support decision making and improve operational performance Demonstrated ability in building and developing teams Experience in data-driven performance management and employee coaching Interested in organizational systems, structures, and operations Comfortable working in a fast-paced, always-evolving environment, operating under a test-and-learn mindset while maintaining soundness of the operation Interest in health and wellness, and motivated to help members improve their health Additional Job Information Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare. We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team. All qualified applicants will be eagerly considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Make a Difference in Someone's Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights:Starting Pay: from $50,000/year Minimum Qualifications: Associate's degree in human services One (1) year of experience as a Family Peer Support Specialist 88 hours of training completed in the 5 CFPS Core Competencies in preparation for the National Certification exam. Other Required Qualifications/Skills: Exceptional communication and interpersonal skills, with the ability to build trust and rapport with diverse individuals and families. Proven leadership and mentoring abilities, fostering growth and development within team environments. Strong capacity to work independently and collaboratively, demonstrating initiative and accountability. Comprehensive knowledge of community resources and support systems, with the ability to connect families to appropriate services. Skilled in navigating complex systems (e.g., behavioral health, education, child welfare) and advocating effectively on behalf of families. Deep empathy and insight into the challenges faced by families, particularly those caring for children with behavioral health needs. This Opportunity:The Family Peer Support Supervisor provides leadership and support to a team of Family Peer Support Specialists. The Supervisor ensures that effective implementation of family peer support program for families with children facing behavioral health challenges.What You'll Do: Provide ongoing guidance, support, coaching, and oversight to Family Peer Support Specialists (FPSS) to ensure effective service delivery. Ensure the effective and sustainable implementation of the Family Peer Support Program, adhering to program guidelines and best practices. Monitor service delivery to ensure quality, fidelity, and positive outcomes for families. Facilitate professional development for FPSS team members through training, mentorship, and skill-building opportunities. Foster a supportive and collaborative work environment that promotes teamwork, accountability, and professional growth. Collaborate with professionals and stakeholders to ensure coordinated, family-centered services. Leverage personal experience as a caregiver of a child with behavioral health needs to inform and enhance family support. Assist families in navigating complex child-serving systems, including mental health, developmental disabilities, education, juvenile justice, and child welfare. Promote self-advocacy among families and support them in accessing services and community resources. Travel as needed to serve families and participate in trainings, conferences, outreach events, and workshops. Participate in on-call coverage during evenings, weekends, and holidays as assigned. Ensure compliance with service definitions, grant requirements, and documentation standards. Perform other duties as assigned by the supervisor. Demonstrate knowledge of and adherence to all agency policies and procedures. Education We're Looking For:Associates: Human Services (Required) Certifications We're Looking For:Drivers License (Valid) - USAExperience We're Looking For:Experience as a Family Peer Support Specialist | 1 Year | RequiredSchedule:Monday-Friday (8:30am-5:00pm) Weekends, holidays and on-call coverage responsibilities to meet the needs of the people supported.Target Weekly Hours:40Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact **************** or call **************. This in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

R&D Partners is seeking to hire a Senior Supervisor, Material Handling in Dunn, NC. Your main responsibilities as a Senior Supervisor: 1. Supervise the receipt, handling, verification, storage, and distribution of plasma to ensure compliance, safety, and conformance to procedures as specified by Standard Operating Procedures,cGMP's, and OSHA standards. 2. Assure that each plasma shipment, production unit, and lot meets all applicable quality, storage, and production requirements and ensure that each plasma lot is delivered in a timely manner to appropriate customers. 3. Assure that each individual unit of plasma that is deemed unacceptable for further processing is individually removed, accounted for, and ultimately dispositioned according to documented procedures. What we are looking for in a Senior Supervisor: Working knowledge of manufacturing processes related to raw plasma, inventory controls, and strong knowledge of cGMP's and other regulatory requirements. Experience: A minimum of 5 years experience in logistics, warehousing, materials inventory planning, or distribution (preferably relating to raw plasma) is required for this level. Why Choose R&D Partners? As an employee, you have access to a comprehensive benefits package including: Medical insurance PPO, HMO & HSA Dental & Vision insurance 401k plan Employee Assistance Program Long-term disability Weekly payroll Expense reimbursement Online timecard approval Pay Scale: $93,912 - $99,840 ( Dependent on Experience) R&D Partners is a global functional service provider and strategic staffing resource specializing in scientific, clinical research & engineering. We provide job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies. R&D Partners is an equal-opportunity employer.

Job Title: Qualified Autism Services Practitioner Supervisor (QASP-S) Employment Type: Full-Time We are seeking a dedicated and experienced Qualified Autism Services Practitioner Supervisor (QASP-S) to provide behavioral health services under the supervision of a QBA, BCBA, or ABA Program Director. The QASP-S will play a pivotal role in program development, staff supervision, and ensuring the delivery of safe, ethical, and competent services to clients. Key Responsibilities Staff Supervision: Oversee and mentor entry-level staff, including initial training and ongoing professional development. Parent Training: Conduct sessions to educate and support families in implementing behavioral interventions at home. Program Development: Collaborate with professionals to design and implement comprehensive behavioral intervention plans tailored to each client's unique needs and goals. Assessments: Conduct functional behavioral assessments, review progress data, and make data-driven decisions to adjust interventions as needed. Training: Lead training sessions for new Applied Behavior Analysis (ABA) providers on ABA principles, intervention strategies, and documentation procedures. Ethical Compliance: Monitor adherence to ethical guidelines, program standards, and documentation requirements. Caseload Management: Maintain caseloads, coordinate with other service providers, and communicate client progress to relevant stakeholders. Qualifications Education: Bachelor's degree in psychology, special education, or a related field. Certification: Current QASP-S certification from a recognized credentialing body, such as the Qualified Applied Behavior Analysis Credentialing Board (QABA). Experience: Minimum of 3 years in the field of ABA, including comprehensive intervention development and implementation for children and adolescents. At least 1 year of supervisory experience with Behavior Technicians (BTs) or Registered Behavior Technicians (RBTs) is preferred. Skills: Strong organizational skills, effective communication, problem-solving abilities, and a collaborative mindset. Schedule Workdays: Monday to Friday Shift: Day Shift Weekends: Not required Benefits Compensation: Competitive salary with monthly incentive bonuses Time Off: Paid Time Off (PTO), paid federal holidays, and up to 5 days off during end-of-year shutdown Professional Development: Continuing education reimbursement, license dues reimbursement, and access to the latest therapy material resources Technology: Company-provided iPad Insurance: Health, vision, and dental insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA); voluntary life insurance; long-term and short-term disability Retirement: 401(k) plan Additional Perks: Mileage reimbursement, yearly performance bonus, referral bonuses, electronic documentation system, and support from office staff for intake, billing, and administrative tasks

Highlights: Located at one of North Carolina's Top Health Systems Responsible for overseeing an entire blood bank/transfusion services section of the laboratory FTEs: Between 10-30 Compensation includes a competitive hourly rate, top-notch benefits package and relocation assistance (if necessary). This facilities benefits package has long been recognized and valued because of its comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as medical and dental care and retirement, this facility also offers a wide range of family-friendly and cultural benefits to attract, support and reward the skilled employees that come to work at this organization. Requirements: Bachelor's Degree or Master's Degree ASCP, AMT or equivalent certification. SBB or BB Certification preferred but will consider MT/MLS as well. Permanent and Full Time Position Interested in learning more? Contact Andrea at andrea@ka-recruiting.com or call/text 617-746-2745. ACC 0122400

Job Details Raleigh Fast Park - Raleigh, NC Full Time None $16.00 Hourly None Any Customer ServiceJob Posting Date(s) 09/29/2025 10/25/2025Description FAST PARK & RELAX We are looking for someone with open availability to work mornings, evenings and weekends. Parking Guest Ambassador Job Purpose: - To efficiently manage and coordinate the parking operations within a designated area, ensuring smooth traffic flow, maximizing parking capacity, and providing excellent customer service. This role involves directing vehicles to available parking spaces, monitoring parking activity, enforcing parking regulations and assisting customers with any parking-related inquiries or issues. Key Responsibilities: - Direct incoming and outgoing traffic to available parking spaces, utilizing clear hand signals and verbal communication. - Monitor parking lots to ensure efficient space utilization and prevent congestion. - Enforce parking regulations, including time limits, and prohibited parking zones. - Respond to customer inquiries regarding parking availability, directions, and regulations. - Help customers with parking-related issues, such as lost tickets or vehicle lockouts. - Maintain regular communication with other parking staff to ensure smooth operations. - Operate parking equipment, such as gates, ticket dispensers and payment systems. - Prepare reports on parking activity, including occupancy rates, revenue collected and any incidents. - Maintain a clean and organized work environment, ensuring the safety and security of the parking area. - Perform other related duties as assigned. Employee Benefits: - Medical (PPO or HDHP) - Dental - Vision - HSA (Health Savings Account) - Basic Life / AD&D - Supplemental Life / AD&D - Disability Insurance - EAP (Employee Assistance Program) - 401(k) Retirement Savings Plan - Paid Time Off (“PTO”) - Holiday Pay Qualifications Required Education: - High School Diploma or GED equivalent or an equivalent combination of education and experience. Required Experience: - Minimum of one year of experience in dispatching, customer service or a related field. - Experience handling high-volume phone calls and radio communications. - Experience working in a fast-paced environment and managing multiple tasks simultaneously. Required Skills and Abilities: - Excellent communication skills (verbal and written). - Strong interpersonal skills and ability to maintain professionalism with diverse individuals. - Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently. - Proficient in basic math and computer skills. - Ability to read and interpret maps and directions. - Strong problem-solving and decision-making skills. - Ability to work independently and as part of a team. - Ability to adapt to changing priorities and meet deadlines. - Knowledge of parking procedures (preferred). - Ability to operate two-way radios and other communication equipment. - Ability to maintain accurate records and documentation. - Ability to lift and move up to 25 pounds. - Ability to climb, balance, stoop, kneel, crouch or crawl as needed. - Ability to understand and follow written and verbal instructions. - Ability to communicate effectively in English (both written and spoken). - Ability to pass a background check and drug screening.

Join Our Team as a Service Supervisor at Stonewood Apartments in Durham, NC! Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance at Stonewood Apartments in Durham, NC. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus! Why Join Us? At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP). What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment. Key responsibilities include: Overseeing and completing apartment maintenance and repairs Managing work orders and apartment turnovers Performing preventative maintenance to keep all systems running smoothly Leading maintenance team members, providing guidance and support Maintaining a high standard of customer service and property upkeep No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference. What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields) CFC and HVAC certification required Strong training in plumbing and electrical systems Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical) A valid driver's license and the ability to travel to between properties if needed Strong leadership and communication skills A positive, solution-oriented attitude and exceptional problem-solving abilities If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you! Ready to Take the Next Step? Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team! Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. General Purpose of Job: Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus. Essential Duties and Responsibilities: Plans, organizes, directs, and participates in the Customer Service and Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups. Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records. Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to service activities and Agents as required. Updates Multi-User Flight Information Display System (MUFIDS) as required. Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages. Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties. Competency/Behavioral Requirements: Direct and participate in the work of daily operations activities Prepare timely written and verbal reports, training demonstrations, etc. Follow oral and written instructions Communicate effectively both verbally and in writing Deal effectively and courteously with co-workers and customers Exercise sound, independent judgment Analyze situations and problems with a results-oriented focus Resolve conflict effectively Identify and evaluate solutions, and effectively implement determined action Approach problem-solving creatively and with a team orientation Present an overall professional image Perform the essential functions of the job without posing a threat to the health and safety of others Model and promote acceptance and respect for differences among employees Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA client's goals and objectives. Be pleasant with others on the job and display a good-natured, cooperative attitude Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace Willingness to take on responsibilities and challenges Be sensitive to others' needs and feelings and be understanding and helpful on the job Develop one's own way of doing things abiding by TDA/Airline's policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done Be persistent in the face of obstacles Physical Demands: Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for the purpose of de-icing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work. Education, Experience and Training: Requires one year of experience in the aviation industry. At least 6 months of your experience must be equivalent to an Airline Service Agent to include ticketing and/or Ramp Services support. Must receive initial/advanced Operations Services training required by the individual airlines within probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting operations as well as general procedures for passenger processing and baggage transfers. Licensing/Certification: Must possess a valid Driver's License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training. Miscellaneous Requirements: Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass a pre-employment drug test and periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.

The Senior Multiplatform Supervisor (Mornings) is a key leadership role in the WRAL newsroom, overseeing the strategic presentation and execution of daily newscasts across all platforms. This individual leads a team of newscast and digital producers, ensuring editorial excellence, innovative storytelling, and consistent delivery of engaging news content for WRAL.com, WRAL News+, YouTube, social media, and linear television. The Senior Multiplatform Supervisor (Mornings) also mentors staff, fosters a collaborative newsroom culture, and plays a critical role in developing multiplatform strategies for breaking news, investigative content, and accountability journalism. Essential Functions & Responsibilities Leadership & Team Management * Oversee and guide a team of Platform Managers and Producers in the execution of daily newscasts. * Act as a mentor, coach, and editorial resource for producers and content teams. * Assume executive producer duties in their absence and support newsroom leadership initiatives. * Encourage a culture of accountability, creativity, and excellence in storytelling. Newscast Strategy & Execution * Plan, coordinate, and produce impactful newscasts that align with WRAL's editorial vision and viewer expectations. * Work with television and digital producers to determine content hierarchy, write clear and compelling scripts, manage rundowns, and execute clean transitions between segments. * Maintain a sharp editorial eye to elevate key content, particularly enterprise and investigative reporting. Multiplatform Content Production * Lead editorial direction with the executive producer and collaborate across teams to ensure consistency and depth across platforms. * Write and produce news content for web, social, digital, and broadcast. * Edit video and visual content for both digital and television audiences using non-linear editing tools (e.g., Edius, Adobe Premiere). * Coordinate closely with design teams to enhance storytelling through smart, data-driven visuals and graphics. Breaking News Leadership * Lead the real-time production and editorial strategy during breaking news events. * Manage live updates across TV, web, streaming, and social platforms; adjust rundowns dynamically to respond to evolving stories. Editorial Judgment & Quality Control * Uphold the highest standards of journalism and ethical reporting. * Review and approve scripts, video, and digital content to ensure clarity, fairness, accuracy, and engagement. * Integrate accountability journalism prominently in daily coverage. Digital Integration & Audience Engagement * Collaborate with digital teams to optimize story promotion and distribution on WRAL.com, apps, and social media. * Leverage analytics and audience feedback to refine content choices and storytelling strategies. * Repurpose and enhance broadcast stories for digital formats, ensuring maximum reach and viewer retention. Required Qualifications Education & Experience * Bachelor's degree in Journalism, Communications, or related field preferred. * Minimum 3-5 years of experience as a TV news producer or editorial manager in a fast-paced newsroom. Skills & Attributes * Proven newsroom leadership with exceptional editorial judgment. * Strong script writing, line producing, and video editing abilities. * Proficiency with newsroom software (e.g., ENPS, iNews), desktop video editing systems, and content management platforms. * Collaborative mindset with the ability to lead cross-functional teams under tight deadlines. * Excellent communication skills, both verbal and written. * Flexible availability, including nights, weekends, and breaking news scenarios. Benefits: * Competitive salary based on experience. * Benefits package including: * Comprehensive health insurance plan options * Vision and Dental Insurance * Company sponsored life insurance * Numerous voluntary benefit options - legal plans, pet insurance, discounted home and auto and more! * 401K with company match * Generous paid time off * 9 paid company holidays * Opportunities for professional development and career growth. * Dynamic and inclusive work environment with a supportive team culture. * Exciting projects and growth opportunities within a leading organization. * Opportunities to attend free local events, such as sporting events, concerts, shows, and more. Pre-Employment Information: * A pre-employment drug screening is required. * Capitol Broadcasting Company participates in E-Verify. * Capitol Broadcasting Company participates in the Work Opportunity Tax Credit (WOTC) program. However, completing the WOTC questionnaire is completely voluntary. Your decision will have absolutely no impact on your hiring chances, and your application WILL be accepted regardless of whether you choose to provide this information or not. EEO Statement: Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CBC Statement: Capitol Broadcasting Company, Inc. is a diversified communications company which owns and/or operates WRAL-TV, WRAZ-TV, WRAL-FM, WRAL-HD2, WNGT-CD, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCLY-AM, WCMC-HD4, Microspace, and WRAL Digital in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; the American Underground startup hub in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC; Rocky Mount Mills in Rocky Mount, NC; MoJud Lofts in Greensboro, NC; and The Thread in Rock Hill, SC.

We are seeking a motivated and experienced Call Center Supervisor to lead and support our team of call center agents. The ideal candidate will be a strong communicator with excellent leadership skills and a passion for delivering high-quality customer service. This role is responsible for overseeing daily operations, coaching agents, and ensuring performance targets are consistently met. Key Responsibilities * Supervise, mentor, and support a team of call center agents to ensure high performance and customer satisfaction. * Monitor call quality, productivity, and adherence to company policies and procedures. * Provide real-time coaching and corrective guidance to improve individual and team performance. * Conduct regular one-on-one meetings, team huddles, and performance evaluations. * Assist with scheduling, timekeeping, and attendance management. * Analyze performance metrics and prepare reports for management review. * Resolve escalated customer issues professionally and promptly. * Collaborate with training and quality assurance teams to address performance gaps. * Maintain a positive, motivating work environment that encourages teamwork and accountability. Qualifications * High school diploma or equivalent required; Associate or Bachelor's degree preferred. * 2+ years of experience in a call center environment, with at least 1 year in a supervisory or lead role. * Strong leadership, communication, and interpersonal skills. * Ability to manage multiple tasks in a fast-paced environment. * Proficiency with call center systems, CRM software, and Microsoft Office applications. * Strong analytical and problem-solving abilities. * Demonstrated ability to coach, motivate, and develop employees. Preferred Skills * Experience with workforce management tools. * Knowledge of performance management processes and coaching techniques. Work Location - This is an in-office position (No remote or work-at-home positions available for this role). You will be required to complete training and continue to work in office premises located at eClerx, 235 North McPherson Church Road, Fayetteville, NC 28303. Compensation/Pay: Pay rate will be $15.50/hr. Joining Bonus- $200 (Payable in the first check after 60th day of employment)- Employee should be active on the date of paycheck. Click 'Apply Now' to get started or visit the Careers page on our website to learn more: *************************

We are seeking a motivated and experienced Call Center Supervisor to lead and support our team of call center agents. The ideal candidate will be a strong communicator with excellent leadership skills and a passion for delivering high-quality customer service. This role is responsible for overseeing daily operations, coaching agents, and ensuring performance targets are consistently met. Key Responsibilities Supervise, mentor, and support a team of call center agents to ensure high performance and customer satisfaction. Monitor call quality, productivity, and adherence to company policies and procedures. Provide real-time coaching and corrective guidance to improve individual and team performance. Conduct regular one-on-one meetings, team huddles, and performance evaluations. Assist with scheduling, timekeeping, and attendance management. Analyze performance metrics and prepare reports for management review. Resolve escalated customer issues professionally and promptly. Collaborate with training and quality assurance teams to address performance gaps. Maintain a positive, motivating work environment that encourages teamwork and accountability. Qualifications High school diploma or equivalent required; Associate or Bachelor's degree preferred. 2+ years of experience in a call center environment, with at least 1 year in a supervisory or lead role. Strong leadership, communication, and interpersonal skills. Ability to manage multiple tasks in a fast-paced environment. Proficiency with call center systems, CRM software, and Microsoft Office applications. Strong analytical and problem-solving abilities. Demonstrated ability to coach, motivate, and develop employees. Preferred Skills Experience with workforce management tools. Knowledge of performance management processes and coaching techniques. Work Location - This is an in-office position (No remote or work-at-home positions available for this role). You will be required to complete training and continue to work in office premises located at eClerx, 235 North McPherson Church Road, Fayetteville, NC 28303. Compensation/Pay: Pay rate will be $15.00/hr. Joining Bonus- $200 (Payable in the first check after 60th day of employment)- Employee should be active on the date of paycheck. Click ‘Apply Now' to get started or visit the Careers page on our website to learn more: *************************