Service supervisor jobs in Bradenton, FL

The Call Center Supervisor provides leadership and coordinates the activities of a call center team. This role ensures high-level service by managing inbound/outbound calls and correspondence from members and providers, strictly adhering to all service level agreements (SLAs). The Supervisor is responsible for driving service excellence for their assigned team. Essential Duties and Key Expectations Team Management & Service Levels: Lead and coordinate the team, constantly monitoring call center metrics to ensure all SLAs are met (e.g., minimum 90% of calls answered in 45 seconds; Average Speed to Answer under 40 seconds; Abandon Rate under 5%). Call & Correspondence Oversight: Ensure prompt handling of all member/provider communications. Urgent email issues must be addressed within 4 hours, and all other correspondence/scheduled calls within 1 working day. Support & Production: Handle calls during peak times to maintain service levels. Ensure representatives follow up on open issues and maintain a minimum production of 150 transactions (calls or written responses) per week. Quality & Compliance: Maintain a team audit score average of 93% or higher. Ensure absolute team compliance with privacy (HIPAA) and data accuracy standards. Client & Process Liaison: Act as the point of contact for external parties on escalated service issues. Assist in developing departmental policies and procedures. Qualifications and Experience Insurance Sector Experience Required: A minimum of 2 years in a Supervisory role within an inbound Customer Service Center, specifically servicing health insurance policies or benefits. Total Call Center Experience: A minimum of 5 years working in an inbound Customer Service Center (as a Representative, Supervisor, or Trainer/Auditor). Competencies Strong organizational, interpersonal, and motivational skills. Excellent written and verbal communication skills. High level of reasoning and analytical skills; detail-oriented.

IN A NUTSHELL Sciens Building Solutions is seeking an Associate Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization. WHAT YOU'LL BE DOING (and doing well!) Manage a service team of assigned Division. Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers. Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs. Responsible for executing service inspections on time and resolution of system deficiencies. Manage a budget and meeting revenue and gross margin targets. Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential. Report monthly financial performance in an effective manner to management and takes corrective action as needed. Responsible for efficient asset management, such as inventory and company service vehicles. Facilitate a high-performance culture that includes annual performance reviews and development initiatives. Assist with manpower planning and allocation. Responsible in part for customer satisfaction and cash collections. Works closely with the sales and installation teams to support the growth and profitability of the Division. Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives. WHAT WE LIKE ABOUT YOU Two years of experience in a service supervisory role within the fire detection, fire protection, or security environment. Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors. Strong, positive team builder with leadership ability. Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and/or electrical systems. Working knowledge of Profit and Loss statements and key financial drivers. Ability to attract, develop, grow, and retain a team. Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions. Valid driver's license. Must be able to pass a background check and drug screening. Able to work independently. Excellent organizational, decision-making, and communication skills. Proficient in NFPA codes and standards. Strong computer skills; proficient at Microsoft Office. Knowledge of OSHA safety standards. WHAT WE'RE BRINGING TO THE TABLE Competitive salary based on qualifications. Paid time off plan and holidays. 401(k) matching. Short term and long-term disability. Medical, dental, and vision plans with options. Life insurance. Company cell phone, laptop, and vehicle. Professional career development opportunities. Tuition reimbursement.

The SBA Credit Risk Team Lead is responsible for all underwriting activities related to new and existing credit transactions with moderate to higher complexity including client diligence, structuring, and the required analysis and preparation of the underwriting package. They will also manage a team, focused on SBA 7a lending. Responsibilities include, but are not limited to: Proactively communicates with Loan Officers and assigned Credit Portfolio Managers during the underwriting, approval and portfolio management processes. Review and circulate credit packages and modifications for approval. Ensure packages are updated as required by approvers. Underwrite complex new loan requests and modifications. Coordinate with the assigned Commercial Loan Officers, Loan Officer Assistants and Direct Reports all activities required to complete a credit package. Completes performance evaluations, reviews and approves timecards and all other manager related activities for his/her direct reports. Prepare effective packages for credit approval circulation and to present packages to the required level of credit authority. Obtain, and monitor various loan portfolio reports such as Maturing Loans, Past-Due Loans, Annual Reviews and proactively assist lenders with requisite action plans. Assure that credits are accurately risk rated and credits are properly monitored and reported. Adhere and comply with all requirements of Regulation B Adverse Action Procedures -- Florida Division. Create and maintain current BSA Information. Adhere and comply with all requirements of watch list and EDD procedures. Manage and track covenants, borrowing bases, A-R Ageing, etc. for their accounts. Assist in preparation of quarterly CLMR reports. Advise Lenders on all matters related to the Bank's Credit Policy and related Procedures/Forms. As time allows conduct annual site visits, attend loan closings and other tasks required to support assigned lenders. Required Skills: Knowledge of SBA 7a Underwriting Knowledge of credit underwriting, accounting and loan documentation with the ability to. Ability to effectively communicate credit concerns and formulate alternate loan structures to customers, business unit team leaders, department heads and senior management. Proficient computer skills using Microsoft Word, Excel and Outlook. Strong level of interpersonal and social skills needed to interact with loan officers, administrative staff and customers. Strong personal time management skills. Strong mathematical skills. Strong credit skills. Strong administrative skills. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Required Experience: High School Diploma or GED and a minimum of seven years of experience in a commercial lending environment in a credit-oriented and underwriting position. Bachelor's degree, completion of a formal credit training program, and prior supervisory experience is preferred. Full-time/Part-time Full-time FLSA Exempt Location(s). 405 N Westshore Blvd, Tampa, Florida 33609, United States 180 Fountain Pkwy N Suite 200, St Petersburg, Florida 33716, United States Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Job Details Pay Range $110,600.00 - $195,700.00 / year Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. undefined

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Director of Military Affairs - Army with extensive staff and leadership experience at a major military command or higher headquarters. The ideal candidate should possess in-depth knowledge of military leadership structures and installation functions, as well as Army active duty and Reserve Forces programs. This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have 10 or more years of experience in military community engagement, program development, and advocacy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Advises the planning, execution, and analysis of Military Affairs service strategies. Collaborates with executive management to establish strategic and operational frameworks and achieve business objectives. Provides consultation and execution support to USAA National Platform issues. Facilitates contact between internal and external partners to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys. Collaborates with Marketing and Corporate Affairs partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces. Leads and initiates team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for Military Affairs Field team and USAA entities. Develops and implements internal Military Affairs processes, policies, and programs to support current and future opportunities. Monitors and evaluates the effectiveness of processes, policies, and programs, adjusting plans as necessary to achieve desired outcomes and address gaps. Facilitates access to Armed Forces installations through dialogue with appropriate levels of military leadership. Represents USAA at selected public events engaging the military community. Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues. Responsible for the coordination with the Military Affairs field team for trips to military installations. Implements standard processes and management routines to increase efficiency, reduce costs, and improve member experience. Travels regularly to field locations to support team members, assess operations, and maintain positive relationships with key partners. Builds and leads all aspects of a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience engaging the military community to include outreach and relationship building, program development and delivery, and community engagement and advocacy. 3 years of direct team lead or management experience required. 20 years of experience serving in the Armed Forces; attendance at the DOD Keystone Course (Enlisted) or Command and General Staff College (Officer). Proven track record of managing distributed teams and delivering measurable results in a fast-paced environment. Strong leadership, communication, and interpersonal skills Strong discernment, and ability to balance critical thinking with practical implementation skills. Analytical approach with the ability to interpret data and make data-driven decisions. Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights. Demonstrated understanding of tactical, operational and planning, program development and project tracking, and an ability to build and understand business metrics. Possession of Military ID card required. What sets you apart: Military assignment serving in a senior military leadership position. Staff and leadership experience serving at a major military command or higher headquarters. Extensive knowledge of military leadership structure and military installation functions. Extensive knowledge of Army active-duty military, and Army Reserve Forces programs and services. Ability to work weekends in support of Army active-duty, and Army Reserve Force activities as necessary. Ability to work long hours and travel a minimum of 120 days per year to include extended overnight trips to include weekends. 10-years or more experience engaging the military community. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Main Duties & Responsibilities Primary Job Role Enforces all safety policies and procedures. Ensures acceptable truck condition / appearance, tool inventory, equipment, required service manuals and safety items. Receives calls from customers for field service repairs. Secures customer authorization and applicable information as required. Ensures customer is kept up-to-date on the status of his/her work, including revised estimates. Opens field service work orders, segments and prints time cards. Ensures all employees know their job assignments by starting time. Responsible for all field operations and tracing of all field work orders. Follow-ups field service work orders, calls customers. Checks all field work orders for accuracy, approves and forwards to appropriate office personnel (Service Manager, Service Administrator). Provides necessary technical advice to technicians to maximize repair integrity and minimize service warranty. Participates in service meeting at the branch. Reviews each employee annually with Service Manager to review his/her progress and job classification. Makes recommendations annually to Service Manager for pay increases. Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do. Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Analytical: Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compares alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root cause. Generates a range of creative solutions, choosing the most appropriate option. Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input. Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made. Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers. Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things. Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas. Company Overview In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level. Qualifications Education and Experience Formal Education High School diploma or GED Experience 3-4 years Required / Credentials Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. Valid drivers license Good computer skills with Microsoft applications. Not Required but Highly Desired Criteria Extensive industry specific equipment familiarity and service skill. Updating of Knowledge Job requirements occasionally change requiring re-training to stay current every 3-5 years. Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving Job requires problem solving ability, established examples / guidance are not always available Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries. Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process. Working Environment Stress Load Regular exposure to these stresses (20-80% of the time). Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work. Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends. Organizational Impact A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives. Supervisory Responsibility Job involves a first level leader, responsible for team members only - no subordinate Supervisors / Managers) Physical Demands "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) O: Climbing O: Balancing O: Stooping O: Kneeling O: Crouching O: Crawling O: Reaching F: Standing C: Sitting F: Walking O: Feeling O: Fingering O: Grasping C: Repetitive Motion C: Talking C: Hearing O: Pushing - Up to 25 lbs. O: Pulling - Up to 25 lbs. O: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs O: Pulling - 26-50 lbs. O: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs. Environmental Conditions "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) C: Inside conditions: Protection from weather but not necessarily from temperature change. N/A: Outside environmental conditions: No effective protection from weather. N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. N/A: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level N/A: Vibration: Exposure to oscillating movements of the extremities of whole body. N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids. N/A: Air particulates / contaminants: the worker is required to wear respirator. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER Not ready to apply? Connect with us for general consideration.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. * Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. What you'll do * Drives operational excellence * Creates an environment that cares for our frontline team members and celebrates the team successes * Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies * Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service * Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors * Promotes an environment of mutual respect and trust between frontline team members * Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity * Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance * Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels * Ability to work extra hours when there are operational needs * Ability to work rotating shifts including weekends, holidays and days-off All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience * Previous airport customer service experience * 2 years experience leading others * Knowledge of company policies and procedures and functional automation applications Skills, Licenses & Certifications * Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment * Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate * Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems * Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action. * Strong decision making skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational conditions * Ability to prioritize and execute with a sense of urgency and preciseness * Ability to use sound business judgment to resolve issues with internal and external customers * Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. * Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Applicable valid driver's license as required by local authorities, if applicable What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change. Essential Functions Responsible for overall case management team performance. Establish, communicate, prioritize, and enforce production and performance goals in alignment with program priorities by ensuring resources are fully allocated, and remain motivated to achieve. Monitor and control team performance in accordance with established performance goals, regulatory compliance, and quality standards. Recommend corrective action and/or performance plan for underperforming team members, functional teams, subcontractors, or other stakeholders. Create, maintain, and control project plan which includes clear critical path, task dependencies, identified slack, resource allocation, and activity status. This includes creation and maintenance of related forecasting supplements such as overall program production projections. Serve as liaison and champion for communication between the Florida Department of Economic Opportunity (DEO), program team, and other departments to identify and implement cross-functional solutions, strengthen relationships, and build trust based on consistent delivery. Establish, communicate, and enforce standard, efficient, and streamlined processes to support delivery of program goals; engage in total quality management practices to regularly evaluate effectiveness of established processes and implement change when needed. Create and maintain compliance policy, procedures, templates, and other documents. Proactively implement change management procedures to update aforementioned documents when contracts, agreements, policy, federal regulation, internal procedure, budget, schedule constraints, scope, and/or other factors warrant change. Engrain transparent, regular reporting to ensure the Florida DEO is informed and empowered to make decisions. Report on issues such as, but not limited to: risk, program progress, milestones achieved, performance issues, program successes, compliance concerns, and program demographics. Cultivate and maintain a collaborative environment in which the team remains motivated, encouraged to think creatively, empowered to share ideas, encouraged to ask for help and build relationships, values self- and group-improvement, and prioritizes delivering objectives to deliver the Florida DEO's vision of recovery. Perform other duties as requested. Work Requirements Employment with HORNE is contingent upon satisfactory completion of the firm's employment screening process. This may include a public source background inquiry, employment credit check, criminal history, drug screen, motor vehicle report, education/credential verification, employment history, or any other relevant reports as required for the position. Travel Requirements Local travel in central Florida with the majority of field work in Tampa Bay and Orange County. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Ability to travel to construction sites, safely observe work in progress, interview workers, and verify postings. Must be able to lift up to 20 pounds at times Language Requirements No language requirements. Basic Spanish proficiency is desirable. Required Education and Experience 3-5 years of experience in case management, disaster recovery, or related field. Strong knowledge of program management, compliance reporting, and team leadership. Excellent communication and organizational skills. Preferred Education and Experience A bachelor's degree in Business Administration, Public Administration, Social Work, or a related field, or equivalent experience. Work Authorization Must be authorized to work in the United States and able to submit required supporting documentation. HORNE Values… A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams. A work environment that promotes collaboration, consistency, and community service to empower people. An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise. HORNE Offers… An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.” A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference. A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them. The firm you'll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability. We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE! HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. Why work at MITER Brands? Supervises a team of technicians that investigate and perform repair services at residential homes and commercial buildings ensuring services are performed safely and effectively. Total Compensation: $67,711.00- $84,639.00 Responsibilities Provides leadership to ensure Team Members demonstrate appropriate demeanor, technical accuracy, efficiency and conformity to company policies. Maintains contacts with internal departments to ensure availability of materials for service. Interviews and hires candidates for Field Service team, conducts annual performance evaluations, schedules staff and approves vacations and time off, provides feedback to field service team, and documents progressive discipline. Maintains records of performance. Ensures Team Members receive appropriate training necessary to meet and exceed job expectations. Assists in developing departmental budget, and initiates and monitors cost reduction programs. Works closely with the following departments to resolve product problems discovered through the service resolution process. Quality, manufacturing, engineering, purchasing, shipping, customer service, sales, or any other department necessary. Attend various meetings such as Quality review, product improvement and others as needed. Negotiates settlements with customers. Authorizes service calls made by dealers, instead of company Service Representatives, and payment for dealer-performed service calls. Authorizes and approves customer back-charges. Handles escalated consumer calls and letters concerning product and service issues. This includes corresponding by letter and phone as needed. Develops and monitors measuring system for tracking performance of Field Service Representatives and the department in general. Maximizes departmental productivity through proficient use of appropriate software applications. Reviews monthly status items, such as fuel, phone bills, expense reports and vehicle safety requirements, and takes corrective action, if needed. Qualifications Five years in customer service Three to five years supervising team members onsite and remotely Experience in building successful teams Proficient with the MS Office Suite About Us Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. Three comprehensive Medical plan options Prescription Dental Vision Company Paid Life Insurance Voluntary Life Insurance Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Paid time off (PTO), including Vacation, Personal, and paid Holidays 401k retirement plan with company match Employee Assistance Program Teladoc Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program Tuition Reimbursement Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. #MITERopsfl #MITERopseast

Continental Properties is looking for a motivated and empowered Service Supervisor at our beautiful Springs at Palma Sola residential apartment community in Bradenton, FL. Our supervisors are instrumental in maintaining facility operations, creating new efficiencies and developing standards that have a positive impact on resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service. You will report to our Community Manager. Position Specifics Full-Time Pay: $30.00 - $33.00 per hour Additional earning potential through position-specific performance incentives Essential Responsibilities: Prepare apartment homes for rent by performing repairs in HVAC, electrical, plumbing, pools, carpentry, dry wall, building exteriors, appliances, painting Work with vendors to maintain the appearance and safety of the community Oversee expenses and budget Provide support and training to your team Skills for Success: 2 plus years of experience in multifamily Service Supervisor role EPA and CPO certifications desired, as well as substantial experience in HVAC, plumbing, pools, carpentry, dry wall, building exteriors and appliances Ability to work overtime and on call/non-traditional schedule including evenings, weekends and holidays This role requires occasional bending, stooping, and stretching. Candidates must be able to independently lift, carry, push, pull, or maneuver up to 100 pounds, and up to 250 pounds with assistance. You will also need to use technology such as computers, tablets, telephone, and other office equipment to perform responsibilities. Why You'll Love Life at Continental: Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace: Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement. Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources. Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months. Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here! Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all. On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments. Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us! Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance. Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities. For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team. We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.

Coke Florida is looking for a Field Service Supervisor based out of our Fort Myers location managing Sarasota and Fort Myers Markets. This position is 8:00AM to Finish, Monday through Friday. What You Will Do: As a Coke Florida Field Service Supervisor, you are responsible for overseeing daily operations managing schedules, coaching, and developing team, addressing issues, setting, and ensuring KBI targets and goals are met, driving initiatives and results, auditing employee performance, review of report data to analyze results and ability to enter data into our business systems. Roles and Responsibilities: Responsible for overseeing daily operations managing schedules, coaching and developing team, addressing issues, setting and ensuring KBI targets and goals are met, driving initiatives and results, auditing employee performance, review of report data to analyze results and ability to enter data into our business systems. In addition, to managing the direct employees the supervisor is expected to liaison with customers to respond to issues, seek feedback on performance, and look for ways to improve Provide leadership and guidance to the Field Service team Accountable for delivering the Field Service vision and strategy Drive employee engagement and organizational health Translate Company business data to monitor results - Coaching, motivating, developing talent - Enhance intellectual capital through training, rewarding, and retaining the best of the best Complete employee documentation as needed Improve productivity of the workforce through current technology enablement, training, process improvement and identifying best practices (e.g., 5S & Lean methodology) Enhance customer relations For this role, you will need: High School Diploma required Two years supervisory experience Ability to analyze and interpret spreadsheets/business data Must be a positive people leader with a demonstrated ability to drive results cross functionally Additional qualifications that will make you successful in this role: Bachelor's Degree preferred Effective coaching/talent development Outlook/Excel/SAP proficiency 5 years of experience in Equipment Service preferred Excellent communication skills

Ensuring customers are satisfied with products or services Letting customers or clients know about additional prodcuts or services Escalating queries and concerns Toubleshooting common issues with a prodcut or service Working with a team of CSR's and other departments to fidn appopriate solutions

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Tittle: Customer Support Representative Location: Largo, FL Must have: 1. Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including one weekend day) 2. Call center or retail customer service experience. 3. Excellent clear communication skills 4. Flexibility to work an ongoing temp assignment through the end of February 26th 2017. 5. Must be able to start 8/22 Job Description: Role and Responsibilities Provide empathetic assistance to stranded motorists centered around towing, jumpstarts, tire changes and vehicle exchanges 24 hours a day, 7 days a week Determine specific breakdown location, and secure appropriate dispatch service for the customer Represent well established and internationally known brands Work in a positive, production driven environment Qualifications and Education Requirements Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide Ability to read maps and utilize internet resources to determine customer's location Active listening skills 1-2 years of experience in Customer Service (Call Center preferred) High School Diploma or equivalent Schedule Flexibility is a must Desire to help others Possess a positive attitude Regular, predictable attendance is an essential function of this job Preferred Software Skills (please include skill level for each) Intermediate Microsoft Office/Windows Proficiency Basic PC knowledge and ability Additional Information Please contact Roja Maturi at 727-378-1166

Job Description About Discovery Management Group Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide. Full Time Position at Aston Gardens At Tampa Bay Responsibilities: Assist the Culinary Services Manager by overseeing the operations of the dining room, including the supervision and assistance of dining services' Team Members. Maintain a customer focused attitude at all times, while managing traffic flow and balancing the serving responsibilities among the food servers. Ensure visibility during meal times by seating and greeting residents, addressing any concerns, and ensuring that their needs have been met. Prepare schedules and assigning tasks to wait staff, including assigning of tables and closing duties; Ensure uniform and personal appearances meets standards, customer service, and proper food handling techniques; Trains wait staff on all operating procedures and menu education. Ensures efficient operating within budgeted guidelines. Promotes customer engagement activities and interacts with residents during meal times to monitor resident satisfaction or concerns about food service and develops plans to address as appropriate. Facilitate highest quality and safety practices in all Food & Beverage sanitation standards and service to the residents in the dining room. Maintains sanitation and control standards in the dining room and wait stations. Ensures standards of cleanliness, hygiene, proper attire and health standards are maintained at all times by food service dining team. Operates in compliance with State and federal government laws. Monitors and evaluates food quality for presentation, temperature and serving portion size. Provides leadership and communicates with food kitchen personnel for adjustments and shares resident feedback. Monitors and evaluates table service adequacy for timing, etiquette and thoroughness; provides service hospitality training and adjustments as appropriate. Monitors and adjusts resident's accounts for meal and charge accuracy. Ensures floor charts and tables are set up correctly. Assists servers as needed with table service. Records and tracks daily sales transactions. Assists with ordering in specific assigned areas (i.e. liquor) and maintaining budgetary compliance. Maintains POS system through communication with IT support. Assists Director with timekeeping procedures and practices, and payroll entries, as needed. Qualifications: High school diploma or equivalent. Two (2) years' experience in fine dining. Dining Room Supervisory experience preferred. Must be able to work a flexible schedule including nights and weekends. Excellent communication, organization and customer service skills. Benefits: In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package. Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in Discovery Management Group careers. If you have any questions about the position you are applying for, please contact the community directly. EOE D/V

Full-time Description To ensure that empowerment-based, best practice participant services are provided to shelter and hotline participants. Plans, develops, and manages the shelter and hotline programs. · Responsible for overseeing and managing participant service in compliance with organizational policies and procedures, contracts, local, state and federal funder and certifying body requirements. · Ensures shelter environment is safe for participants and staff. · Responsible for overseeing and ensuring fiscal and programmatic targets are met for direct-service programs. · Oversees Kitchen manager and ensures the kitchen operations are maintained · Plans and develops programs; reviews programs to evaluate their effectiveness and efficiency, recommends program changes. · Oversees the management of data collection and compile with program reporting requirements. · Designs, implements, and monitors outcome measures and quality improvement plan. · Responsible for overseeing all shelter programs alongside all shelter leadership team including case management, Crisis Support Advocates, hotline, kitchen, and Economic Empowerment teams. · Directly supervises the Shelter Manager, Crisis Support Advocate Manager, shelter housekeeper and Kitchen Manager. · Develops, implements, and oversees Internship programs with universities in the community; supervises student interns. · Facilitates weekly case conference meetings in the absence of the shelter manager. · Assists with staff development and staff trainings. · Performs on-call duties. · Performs other related duties as assigned. Occasional duties or projects which may be performed at irregular intervals: · Facilitates trainings and presentations in the community. · Represents the agency at various community meetings. · Collaborates with other groups/agencies to meet participant needs. · Ensures all funder reports are submitted accurately and on-time. · Provides input and program information to the grant writing team. · Coaches Program Managers and Supervisors, enhancing their skills. Accountability: Areas in which the position is accountable/responsible: · Budget: Accountable for overseeing budgets for shelter and hotline programs. · Records: Accountable for accurate data collection and programmatic reporting for shelter and hotline programs. · Policy Planning and Development: Accountable for policy planning and development for shelter and hotline programs. Supervision Responsibility: · Direct supervisory responsibility: Shelter Manager, Kitchen Manager, shelter housekeeper and Economic Empowerment advocate. Business-Related Contacts: · Funders, partner agencies, organizations, professionals in the community, and universities. Requirements Education/Training/Experience Master's degree in Social Work (MSW), behavioral or social science supplemented by five (5) years experience in human service administration preferred. Relevant program management experience may be considered in lieu of education. Program management and supervisory experience required. Specialized equipment or machines used in this position Computer skills and working knowledge of word-processing and spreadsheet software. Certification or Licensing Requirements FCADV Competency-Based Core training plus an additional 6 hours of individualized training (30 hours total) to qualify for privilege status; must successfully pass written test Valid Florida Driver's License with at least two years driving experience, active automobile insurance and an acceptable Motor Vehicle Report. Must be able to pass and maintain a Level II background check Work Environment: The work environment for this position is that of an office atmosphere with a moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands The responsibilities of this position require that the employee be able to talk and hear. The employee usually is required to walk, stand, sit, use hands, and reach with hands and arms. The employee may occasionally be required to lift up to ten pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Remarks: Must have ability to lead with confidence and minimal supervision. Requires good communication skills, both written and oral. Must have an understanding of domestic violence. Discretion in dealing with confidential material, flexibility and tolerance for others is required. High ethical and professional standards, sound judgement and ability to function independently are required. Must be able to work harmoniously with participants, volunteers, staff and public. Will be part of the after-hours on-call rotation with other shelter managers; may require day, night and weekend hours. On-call in an emergency. Behavior Expectations: The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook, we are… Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set. Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide. Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people. A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work. Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good. A Safe Space. Safety leads each interaction with survivors. Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community. Salary Description 75,000

Are you an insurance professional with a passion for leadership? Are you interested in leading a team to provide exemplary customer service? Submit your application to our Personal Lines Customer Service Supervisor role today! Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced. Duties and responsibilities Directly involved in the recruitment of the Customer Service employees. Create comprehensive training program for newly hired employees. Facilitate training program and job shadowing program. Partner with technology to build efficiency and automation into the work flow. Partner with Marketing to build agent relations. Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics. Communicates effectively internally and externally. Other tasks and projects as may be assigned Essential Functions Ability to communicate clearly verbally and in writing Ability to supervise and provide guidance to Customer Service Representatives and direct reports Ability to obtain and maintain resident licensing through the Florida DFS and reciprocal licensing in all 50 states in the continental US Ability to think critically, assess risk, and make informed decisions Ability to commit to attendance schedule on-site Qualifications 5-7 years of experience in property and casualty insurance. 2-3 years of experience as a Supervisor in a call center environment State of Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within first 30 days Thorough knowledge of the underwriting process and the analytics involved. Excellent communication and organizational skills Advanced computer skills and strong systems knowledge College degree preferred Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. Compensation and Benefits We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide: Prof. Development and Educational Assistance Programs Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution 15 Paid Time-Off Days 3 Discretionary Days 5 Parental Leave Days 5 Jury Duty Days 5 Bereavement Days 8 Company Paid Holidays Health Insurance Dental Insurance Vison Insurance Short and Long Term Disability Insurance (company paid premium) Flexible Spending Accounts with Company Contribution Health Savings Accounts with Company Contribution Employee Life and AD&D Insurance Dependent Life and AD&D Insurance Company paid AAA Membership Company paid Identity Theft Protection Other Ancillary Insurance Benefit Programs And more… Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

Participating as a member of the Member and Provider Services Department Management Team, including strategy, budgeting, staffing projection and quality improvement. Creating a culture within the Team of exceptional service to members and their providers, as well as transparency in reporting results, trends and issues to Senior Management and clients. On an ongoing basis, monitoring the phone system and Team queues to ensure that service levels (i.e., percentage of call answered by a live operator in 45 seconds, average speed to answer, longest hold time and abandon rate) are met, and Team member production measured by number of calls handled and average length of call is reasonable based on each Team member's experience. During exceptionally busy times, supporting the remainder of the Team in meeting service levels by signing into a queue and handling calls. Responsible for managing the Team's staffing, including analysis of call patterns, service trends and attendance so that requires service levels are met. Responsible for ensuring that any messages left for the Team or scheduled outbound calls occur within 1 working day of the message being left or the request for an outbound call. Responsible for ensuring that Representatives take an active role in ensuring that any support requested from other Departments for Open calls is received, and the member or provider is provided with updates on progress toward resolving an issue. Responsibility for ensuring that any correspondence received by the Team, including mail and electronic mail is answered within 1 working day. Any email issue noted as urgent should be responded to within 4 hours. Assuming responsibility for expertise in all facets of the client being serviced by the Supervisor's Team, including programs, plans, marketing organizations, contacts and relevant Policies and Procedures. Working with PAS' Documentation Coordinator and Trainer to ensure that reference materials for the Team's client are accurate, up-to-date and designed in such a manner as to create efficiency in call resolution. Within the Team, ensuring that appropriate lines of communication and standards for call escalation are established. This may include formal or informal designation of senior representatives or team leaders to support the remainder of the team. Ensuring that all Team members understand the importance of privacy and accuracy in the information they provide, and work with Enterprise Risk Management (ERM) Auditors on any quality issues which emerge. Act as a liaison with clients for escalation of service issues or program questions, establishing a strong working relationship and client trust. Assists with the development of Policies and Procedures for the Member and Provider Services Department. Supervisory Responsibilities: 2 + employees in a growing department We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements A minimum of at least 2 years in a Supervisory role in an inbound Customer Service Center, servicing health insurance policies or benefits. A minimum of at least 5 years working in an inbound Customer Service Center, including acting in the role of a Representative, Supervisor or Auditor/Trainer. Strong organizational, interpersonal, and motivational skills. Excellent written and verbal communication skills. Certificates, Licenses, Registrations: None Computer Skills: Proficiency using software programs such as MS Word, ACCESS, PowerPoint, Excel and Outlook n/a

Job Description The Call Center Supervisor provides leadership and coordinates the activities of a call center team. This role ensures high-level service by managing inbound/outbound calls and correspondence from members and providers, strictly adhering to all service level agreements (SLAs). The Supervisor is responsible for driving service excellence for their assigned team. Essential Duties and Key Expectations Team Management & Service Levels: Lead and coordinate the team, constantly monitoring call center metrics to ensure all SLAs are met (e.g., minimum 90% of calls answered in 45 seconds; Average Speed to Answer under 40 seconds; Abandon Rate under 5%). Call & Correspondence Oversight: Ensure prompt handling of all member/provider communications. Urgent email issues must be addressed within 4 hours, and all other correspondence/scheduled calls within 1 working day. Support & Production: Handle calls during peak times to maintain service levels. Ensure representatives follow up on open issues and maintain a minimum production of 150 transactions (calls or written responses) per week. Quality & Compliance: Maintain a team audit score average of 93% or higher. Ensure absolute team compliance with privacy (HIPAA) and data accuracy standards. Client & Process Liaison: Act as the point of contact for external parties on escalated service issues. Assist in developing departmental policies and procedures. Qualifications and Experience Insurance Sector Experience Required: A minimum of 2 years in a Supervisory role within an inbound Customer Service Center, specifically servicing health insurance policies or benefits. Total Call Center Experience: A minimum of 5 years working in an inbound Customer Service Center (as a Representative, Supervisor, or Trainer/Auditor). Competencies Strong organizational, interpersonal, and motivational skills. Excellent written and verbal communication skills. High level of reasoning and analytical skills; detail-oriented.

Job description Responsible for the daily operations of a group of A-B Class of properties. Responsible for maintenance, asset management, accounting and marketing. Provides input to strategic decisions that affect the functional area of responsibility. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. This position is responsible for overseeing and supporting teams of managers, assistant managers, leasing and maintenance. The Regional Supervisor directs staff to ensure properties within their assigned portfolio are financially sound and well maintained. The Regional Supervisor is responsible for managing property managers, assistant managers and all personnel at each property. He / She is responsible for the overall direction, coordination, and evaluation of the staff. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work or terminating. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. The Regional Supervisor reports to the Director of Operations of the Company but is also functionally accountable to the Director of Compliance and CEO of the company to ensure procedures and operations at the company and property are optimized and carried out on a consistent basis. Responsibilities will include but are not limited to: Hires, trains, supervises, develops the employment of those supervised in accordance with company policies and directives; performs timely performance evaluations on supervised employees; assists managers with site-level employees. Monitors and makes recommendations to improve property operations; reviews occupancy status; recommends rent schedules and prepares rent increases. Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same. Oversee the resolution of resident relation issues. Accountable to have all invoices and financials ready by month end. Accountable for all expenditure on the property as well as monitoring income on a weekly basis. Accountable for renewal schedule and manages any concession to ensure they follow company policy. Inspects the properties to ensure the highest standards are maintained; evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations. Conducts periodic inspection of vacant apartments for market-ready condition. Assists in annual operating and capital budgets, monitors budget performance Reviews expenditures within specified budgetary guidelines. Assists in the development and implementation of property management training programs. Responsible for reviewing and optimizing marketing plan for each property Systematic travel between Texas and Florida Skills & Qualifications: As a minimum of 5 years of supervisory experience. Working knowledge of applicable local and federal housing laws. Knowledge of property maintenance, property marketing, and financial aspects of property management. Knowledge of employment laws related to equal opportunity, hiring, training. Strong supervisory, personnel management and organizational skills. Ability to delegate and communicate property management policies and procedures. Computer literate. Proficiency in Word, PowerPoint and Excel. Must have experience with Resman-property management software. CAM HAA Certification and CAPS HAA preferred Excellent communication (verbal and written), problem solving, decision-making, interpersonal and time management skills. Ability to work under pressure, successfully meet deadlines and multitask. Must travel to all company locations to carry out duties and responsibilities associated with the management of property portfolio. Ability to handle shifting and multiple priorities in a fast paced, growth environment. Commitment to the companies' goals and philosophy. Must be able to work and be comfortable working in an environment where she/he will have direct interaction with the ownership of the assets. Must be willing to fill and provide coverage in different roles as required from substitute for assistant managers or property managers if required and to fill the duties of the Director of Operations of the company for short periods of time. Must be able to work outside of her/ his comfort level to provide recommendations to processes or areas that need to be improved in the overall organization. As the Regional Supervisor for a small company, he or she will be expected to multitask in different roles and provide timely input to affect operations and company culture. Conduct exterior property walks for asset preservation at each location Ability to maintain asset performance of portfolio during the reposition and heavy rehabs Communication with their teams, ownership, managers, upper management, customers, and residents Ability to work in Fast Paced Environment Self Sufficient/ Doesn't Need Micromanaging/Delivery with Out Supervision Demonstrated proficiency in Internet, word processing, spreadsheet, and database management program to complete required reports and employment documents. Strong proficiency in using property management software (Preferably Resman) Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percent to complete financial records, budgets, and other fiscal reporting information. Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists. (Preferably 3 years of property management experience) Employment history that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operations of an apartment community Must be able to pass background check and drug test. All done! Your application has been successfully submitted! Other jobs

NorthStar Memorial Group is seeking a Care Center Transfer Supervisor to join our team in Moss Feaster Embalming Center. The Care Center Transfer Supervisor oversees all drivers within the care center, ensuring timely, respectful, and compliant transportation of deceased individuals from the place of passing to designated facilities. This role combines hands-on removal duties with leadership responsibilities, focusing on quality assurance, adherence to protocols, and operational efficiency. Responsibilities * Supervise and coordinate daily activities of drivers to ensure compliance with company standards and protocols * Provide training, guidance, and performance feedback to drivers. * Transport deceased human remains and customers from various locations to Funeral Home and Cemetery * Assist with funeral services such as transferring and lifting of deceased human remains, dressing and casketing, visitation, viewings and witness insertions at the crematory * Handle general maintenance and cleaning of vehicles belonging to facility * Help maintain facilities in a clean and orderly manner * Treat all customers and passengers with courtesy and respect at all times. * Drive company vehicles within legal standards Qualifications * High school diploma or equivalent * Valid drivers license and acceptable MVR check * Ability to work weeknights and weekends Compensation * $19.00-$22.00/hr. Benefits * Medical, Dental, and Vision Insurance * Health Savings Account (HSA) * Life Insurance * 401(k) with Employer Matching We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.