Service supervisor jobs in Concord, NC

As a Route Service Manager Trainee (RSM-T), you will participate in an intensive 9-month leadership development program designed to prepare you for a role as a full-time Route Service Manager (RSM) at Unifirst. This program emphasizes leadership responsibility, supervisory development, and strategic decision-making. During this program, you will work in tandem with an experienced Route Service Manager (RSM), gaining hands-on experience by performing all of the RSM duties. This will include route management, making independent judgements that impact customer service, team partner leadership, and operational coordination. On-the-job training will be supplemented by formal training, peer learning, and mentoring and coaching. At the successful completion of the program, you will be transitioned into an RSM role, with the knowledge and expertise needed to lead a team, optimize route operations, manage business outcomes, and maintain high customer service standards. Key Focus: On-the-Job Training: Work closely with an experienced Route Service Manager to learn and perform all responsibilities of the RSM role. This will include overseeing the day-to-day operations of a service department, managing routes, and ensuring high customer satisfaction levels. Route Coverage: Gain hands-on experience covering routes during vacations, sick days, and holidays. Ensure all routes are completed on time, maintaining high standards of service. Supervision and Leadership: Learn to supervise and provide on-the-job training for Route Service Representatives (RSRs), Route Coverage Specialists (RSC), and Route Service Supervisors (RSS). Develop skills in managing and motivating teams to meet operational goals. Customer Service Excellence: Learn to manage client relationships and ensure that services are delivered consistently and meet customer expectations. Develop strategies to address any service issues or concerns. Staffing and Hiring: Gain experience participating in the interview and hiring process for new team members, including Route Service Supervisors and Route Service Representatives. Learn best practices in recruitment, onboarding, and staff management. Problem Solving and Decision Making: Develop skills in making on-the-spot decisions to resolve route issues, customer complaints, and other operational challenges. Performance Metrics: Monitor and analyze performance data, identifying areas for improvement and implementing strategies to optimize service delivery and operational efficiency. Health & Safety Compliance: Ensure that all safety and regulatory guidelines are followed in all aspects of route management and customer service. Key Responsibilities: Leadership & Supervision Learn to supervise, coach, and evaluate Route Service Representatives (RSRs), Route Service Supervisors (RSSs), and support staff. Assist with workforce planning, including interviewing, hiring, onboarding, and performance management. Develop leadership practices to motivate and engage Team Partners while maintaining accountability for results. Operational Management Partner with an RSM to oversee daily operations, ensuring service routes meet company standards for efficiency, safety, and quality. Make decisions on resource allocation, route adjustments, and staffing coverage to support business continuity. Analyze operational metrics to identify opportunities for cost savings, improved service delivery, and productivity gains. Customer Relationship Management Build and maintain long-term client relationships by providing proactive solutions and resolving escalated service issues. Exercise independent judgment in negotiating resolutions, service terms, and problem-solving for customer concerns. Strategic & Business Decision-Making Learn to develop and implement initiatives that support territory growth, customer retention, and profitability. Contribute to strategic planning discussions regarding service improvements, staffing levels, and process optimization. Apply independent judgment when making operational decisions that affect service quality, safety, and customer satisfaction. Compliance & Safety Leadership Ensure compliance with DOT, OSHA, and company safety standards by monitoring and reinforcing adherence among Team Partners. Promote a culture of accountability, safety awareness, and operational excellence. Qualifications Qualifications: Education: High School Diploma or equivalent; Bachelor's degree in Business, Operations Management, or a related field is highly preferred. Experience: 2 years prior experience in a customer service or operations management role is required. A strong desire to develop leadership skills and grow within the company is essential. Background: Meet all DOT requirements. Driver's license and clean driving record. Skills: Strong leadership, decision-making, and problem-solving abilities. Excellent communication and interpersonal skills with the ability to influence and develop teams. Ability to work independently and as part of a team. Excellent organizational and time-management abilities. Problem-solving mindset with a focus on customer satisfaction. Ability to balance strategic planning, handling of multiple tasks, and meeting deadlines in a fast-paced environment. Comfortable working in an office setting as well as in a physically demanding operational setting. Willingness to Relocate: Flexibility and willingness to relocate to various Unifirst locations as needed. Program Benefits: Comprehensive Training: Receive in-depth training on all aspects of route service management, from customer relations to operational efficiency. Career Growth: Opportunity to transition into a full-time Route Service Manager (RSM) role upon successful completion of the program. Leadership Development: Gain valuable leadership experience and build a strong foundation for a career with Unifirst. Competitive Compensation: Receive a competitive salary and benefits package during the training period. Job Security: Upon successful completion of the program, you will be placed into a full-time RSM role with Unifirst. Upon Successful Completion: Graduates of the program will be fully equipped and eligible to step into a full-time, Route Service Manager role at a UniFirst Production facility - where they will lead with confidence and capability from day one. What Success Looks Like in This Role: Leadership & Team Development: You inspire trust, build high-performing teams, and create a culture of accountability. Operational Excellence: You take initiative to identify inefficiencies, implement solutions, and deliver measurable results. Strategic Agility: You adapt to change, align priorities across departments, and help lead your team toward long-term success. Additional Information: The RSM-T role requires strong problem-solving skills, flexibility, and the ability to adapt quickly in a dynamic environment. The trainee program offers a structured path for career advancement within Unifirst, allowing you to learn from industry experts and gain the hands-on experience needed to excel as an RSM. If you're ready to take on the challenge of becoming a leader in route service management and make a lasting impact, apply today to start your career with Unifirst! UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

*** W-2 Only *** *** No C2C *** We are seeking a Site Operations Manager - Printers to oversee day-to-day operations and ensure outstanding customer satisfaction for managed print and technology services. This position is ideal for a hands-on professional with strong communication skills, technical awareness, and a passion for improving service delivery performance. Key Responsibilities: Manage and execute services defined in the customer's Statement of Work (SOW), including hardware, consumables, device changes, asset tracking, inventory, and reporting. Act as the primary liaison between the customer's end users, IT/support teams, subcontractors, and operations resources. Monitor service delivery performance against SLAs and KPIs, escalating issues and driving continuous improvement. Develop and maintain operational documentation, such as procedures, escalation processes, and asset management guidelines. Participate in regular customer and stakeholder meetings to review performance and action items. Support or lead deployments, installations, and pilot activities for managed print or technology solutions. Identify cost-saving opportunities, streamline operations, and enhance customer experience. Ensure compliance with customer and company policies, managing issue resolution as needed. Qualifications: Associate degree or higher in Business, IT, Engineering, or related field-or equivalent work experience. 4-6 years of relevant operations or managed services experience supporting enterprise customers. Strong customer focus with excellent communication and relationship-building skills. Analytical mindset with experience in reporting, metrics, and process improvement. Technical understanding of drivers, print servers, networking, or firmware/security updates preferred. Familiarity with ITSM/ITIL frameworks is a plus.

Established in 1978, United Scrap Metal (“USM”) has grown from $200 and a rental truck into one of the largest full-service recyclers in the country. Today, the USM team continues to pioneer innovative, solutions-driven recycling programs through ethical and sustainable practices, which have earned them both acclaim and recognition amongst industry partners. With 700+ team members across 11 locations nationally, the company's commitment to excellence is reflected in its award-winning history, as well as an outstanding client retention rate across thousands of customers throughout North America. Equally as important is the expansion of the team's focus on philanthropy, sustainability, diversity and carrying out our corporate mission: making a positive impact on the lives of others. USM is proud to make a difference for its customers, partners, team members, communities and the planet as it continues to drive its expansion forward for the next forty years and beyond. USM is looking for purpose-driven individuals who seek to utilize their unique traits and attributes to make a positive impact on the company and further our mission. Team members at United are driven to achieve results and are tenacious in the face of challenges. They are humble and intellectually curious, seeking the ability to roll up their sleeves and “get their hands dirty” to solve complex problems while maintaining the motivation to develop both personally and professionally. Lastly, collaboration is vital to our business and line of work; therefore, our team members must be able to communicate and build relationships with multiple cross functional departments across the organization. Position Overview The Bilingual (Spanish) Operations Supervisor supports the Operations Manager overseeing and directing the various Operations Team Members who are responsible for sorting and separating raw materials. This individual's main priority will be to initiate process improvement and leadership of his or her area of assigned responsibility. Reports directly to the Operations Manager and oversees his or her specific department of team members. Summary of Responsibilities Operates the facility in full compliance with USM's Safety Program, EPA Regulations, & OSHA Standards; coordinates any other facets of the program with outside safety consultants while helping to facilitate ongoing training with an in-house safety liaison Supports all Wire Processing and De-Ox related activity Develops the strategic thought process and intuition of the key team members who lead each department; this will encompass developing a thorough operator training program in the future Implements policy in reference to attendance, punctuality, and equipment damage and disciplines, when necessary, if expectations are not met Understands our feedstock by given customer segments: Manufacturing, Demo & Contractors, Facility, Scrap Recyclers, Recycling Center, Obsolete / Repair Service Centers and Utilities Coordinates cost effective preventative maintenance, and overall upkeep of operations; upholds pre-inspection system standards and other proactive measures Responds to Sales Team inquiries regarding the scope of our services and overall capabilities Possesses the vision to profitably expand volumes and help grow the business into the future Establishes low turnover due to a superior workforce Supports development of risk mitigation initiatives Coordinates efficient day to day operations, scheduling and staffing logistics of his or her area of responsibility Identifies challenges, increases efficiencies and oversees the entire operation Creates and manages performance management and improvement tracking systems Performs new team member orientation, training & development logistics and recordkeeping Assists with team member relations Participates in cross functional committee facilitation Supports companywide communication and strategic initiatives (ISO 14001 / RIOS) Ensures team member safety, welfare, wellness, health reporting and services Must demonstrate competency in all aspects of the job and company objectives Demonstrates understanding of company policies, rules and trainings Other duties as assigned The Operations Supervisor contributes to the accomplishment of Operations practices and objectives that will create a team oriented and high-performance culture. The following represent a more detailed description of the expectations for the individual in this role: Scope and Responsibility of Position: Develops a cohesive team that facilitates delivering marketing commitments on a consistent basis; coordinates all maintenance activities related to machinery, plant equipment / building, and spare parts; develops a production schedule that helps maximize throughput while reducing cost per pound; strives to minimize downtime, with the exception of required maintenance related activity; participates in Night Shift “checks and balances”, ensuring coordinating activities and crossover. Leadership Role: Leads by example; provides training, support, and positive reinforcement to all team members; provides cross training, nurturing, and feedback that enable individuals to rapidly develop; executes timely employee reviews of all personnel; exhibits professional communication at all levels within organization; possesses a sense of urgency related to completing all committed orders on a timely basis; provides critical feedback on material recoveries and processing limitations; execution needs to be cognizant of our SWOT's (Strengths, Weaknesses, Opportunities, & Threats); builds a related network that can be leveraged for expertise, guidance, opportunity, and outsourcing knowledge is beneficial. Meet or Exceed Department Goals: Efficient production and timely delivery of quality products; consistent low-cost production in a safe environment; activities aligned with Operations Manager in regards to capital projects and overall operations; works with Operations Manager to develop concise cost structures and production standards while establishing an incentive program that rewards operational excellence.; consistently delivers production numbers in our current reporting format; executes prompt/accurate receiving reports and load recoveries; understands our material disposition and commodity markets. Required Characteristics Fluency in English; working knowledge / basic communication in Spanish College degree or equivalent related job experience preferred Experience in the metal industry/ manufacturing / heavy industrial environment preferred Possess a basic understanding of how a company operates financially Ability to be “hands on” while training and supporting direct reports Participates in personal ongoing development The Company desires a candidate who has shown a stable job history, dependable attendance practices and whose references can state is a trustworthy individual Ability to work in various environmental conditions such as extreme heat or cold, dusty, dirty and/or wet conditions Candidate must pass a pre-employment physical, background and credit check Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation Minimum Safety Training Requirements Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above) US-SOP-01 United in Safety Manual US-F11 QEH&S Policy US-SOP-03 Team Member Handbook We strive to demonstrate our Core Values in all positions at USM: Trust ● Commitment ● Loyalty ● Passion ● Respect● Service ● Performance USM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a Zero Impairment Workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Talent Acquisition contact or another member of our People Experience Team at ***********************. The decision on granting reasonable accommodation will be made on a case-by-case basis.

The Sack Company is a commercial MEPF (Mechanical, Electrical, Plumbing and Fire Sprinkler) company that is currently looking for motivated candidates to join our growing team in Charlotte, NC. We are actively seeking a HVAC Service Manager with extensive experience in HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction. Key Responsibilities • Oversee the planning, execution, and delivery of HVAC service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines • Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements • Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion • Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities • Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns • Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites Qualifications • Proven track record managing HVAC service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance • Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows • Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives • Proficiency in service and construction project management software and tools • Bachelor's degree in Mechanical Engineering, Construction Management, or a related field is preferred Benefits • 401(k) matching • Dental insurance • Employee discount • Health insurance (free plan for one individual employee) • Life insurance: $20,000 benefit after 6 months • Paid time off • Parental leave • Referral program • Relocation assistance • Vision insurance Schedule • 10 hour shift Supplemental Pay Types • Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency

Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships. Responsibilities Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses. Manage and develop client relationships to increase repeat business and long-term partnerships. Oversee commercial plumbing service agreements, including renewals, proposals, and contract management. Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations. Coordinate scheduling, budgeting, and resource allocation for plumbing services. Conduct site visits, attend client meetings, and provide technical support as needed. Track and report on client satisfaction, project progress, and service performance. Identify opportunities for additional services and support sales efforts to grow the plumbing division. Ensure compliance with company safety standards, local codes, and industry best practices. Qualifications Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience). 2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry. Strong knowledge of plumbing systems, codes, and service operations. Excellent communication, negotiation, and relationship management skills.

Job Title : Team Lead ( Print ) Job Type : Full Time - Regular Weekly Hours : 40 hrs/week Shift Time : 8am to 5pm Req# 30808 Job Summary/Objective The Team Leader position has a variety of tasks where some are performed daily and some are weekly or upon request. It requires a self-motivated person who prides himself or herself in paying attention to detail, being organized, and enjoys working in a team environment. Job Requirements: Process and deliver incoming mail and packages · Process outgoing mail and packages · Run Pitney Bowes postage equipment · Answer incoming calls in a professional and courteous manner · Greet customer's clients so they feel welcomed and escort them to a conference room · Manage and run print/copy/scanning equipment · Assemble binders and other materials for presentations · Prepare PowerPoint presentations · Schedule conference rooms as needed for customer meetings · Order food for meetings - sometimes work with catering/other times pick up order (local) · Kitchen/pantry tasks - restocking, keeping areas clean and organized · Check conference rooms daily to be sure they are ready for meetings · Run errands - post office special service requests, pick up documents from courthouse, food for takeout customer lunch meetings · Assisting administrative assistants with special projects· · Handle time-sensitive material · Perform duties and special requests as assigned by the onsite customer coordinator · Maintain accuracy of required reports, logs, and measurements · Ensure adherence to customer and Exela's business guidelines, safety & security procedures · Ability to resolve issues · Ability to communicate with customer and others · High school diploma or equivalent (GED) required · Ability to effectively work individually or in a team environment · Ability to handle multiple projects simultaneously · Strong organizational and administrative skills required · Computer proficiency in email environments, MS Word/Excel · Ability to adhere to company's policies and procedures · Ability to maintain a safe work environment · Ability to lift up to 50 lbs. · Ability to walk, sit, stand for extended periods of time · Prior reprographics experience (print/copy/finishing) · Prior experience in legal environment preferred · Minimum of 2 years customer service-related experience · Requires limited supervision and is self-motivated · Previous experience with Microsoft Office, Word and PowerPoint (fully proficient) · Experience with Microsoft Office - Word, Excel, PowerPoint

The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: Maintain regular and predictable attendance. Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer's Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: Execute assigned basic, promotional, and seasonal merchandising activities. Perform Opening/Closing procedures. Transport and make deposits to bank. Assess store conditions and assign duties. Organize and prioritize workflow through the use of the daily planner. Recovery of merchandise. Participate in mandatory freight process. Perform regular and promotional price change activities. Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition. Adhere to loss prevention standards and respond to any alarm calls as needed. Communicate with Team Members on job functions, responsibilities and financial goals. Operate cash register/computer supervising cash handling procedures. Assist Team Members on appropriate application of policies and procedures. Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. Operate Forklift and Baler. Complete all documentation associated with any of the above job duties. Obtain license or certifications as needed by the business. May be required to perform other duties as assigned. Required Qualifications Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education : High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately. Preferred knowledge, skills or abilities Basic computer skills. Ability to read, write, and count accurately. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Ability to perform and execute principle responsibilities of Team Members. Working Conditions Working environment is favorable, generally working inside with moderate noise. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions. Physical Requirements Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack). Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Ability to move throughout the store for an entire shift. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to process information / merchandise through the point-of-sale system. Ability to handle and be in contact with birds/poultry. Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18). Ability to successfully complete all required training. Ability to travel as required in support of district needs. Ability to drive or operate a vehicle for business needs. This position is non-sedentary. Ability to successfully complete training and certification for various business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.

Horne Heating and Air Conditioning has been a family-owned and operated HVAC company, servicing Charlotte and its surrounding areas since 1983! We attribute our years of success to our focus on delivering honest, reliable, and innovative solutions to our community. We use our extensive experience to help customers enjoy dependable comfort all year. Currently, we have an opening for an HVAC Service Field Supervisor who will be responsible for the following: * In-field support for Service Technicians * In-field technical training for current and new Service Technicians * Able to lead in-person training during team meetings * Universal knowledge and abilities to perform the many functions of the position What We Offer: * Medical, dental, vision, and life insurance * Competitive Supplemental insurance plans * Paid time off, holidays, and your birthday * Company-provided laptops and monitors * 401k with 3% full match and a partial match of 4-5% * Professional development, including reimbursement for certifications * Annual end-of-year party * Quarterly team-building events * Quarterly incentives for achieving goals * Company vehicle Work Hours: Four-day work week! Monday through Thursday or Tuesday-Friday, 7:00 am - 6:00 pm, On Call Rotation, and additional time outside of this schedule when emergency support is needed Pay Scale: $60,000 - $80,000 per year, base pay, depending on experience, plus $20,000-$40,000 additional earning potential based on team performance Required Qualifications: * 7+ years of HVAC service * Previous team lead experience * Comfortable in crawl spaces and attics * Type II EPA or universal Preferred Qualifications: * Experience developing up-skilling training * OSHA-10 or OSHA-30

As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team. You will Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs). Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues. Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store. Perform other duties as assigned. What we're looking for High School Diploma or equivalent preferred 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting Strong interpersonal skills and a team player mindset Experience resolving customer issues and coaching peers. Familiarity with the point-of-sale systems and inventory management software Ability to work a flexible schedule as business requires, including evenings and weekends. Physical Requirements (with or without accommodations) Must be 21 years of age or older Walk, bend down repeatedly, and be on feet for 8-10 hours a day Climb ladders and lift 50 lbs. overhead and repeatedly May be exposed to various outdoor weather conditions throughout the workday Crafted for You We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company's success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above. Pay Range:$18.50 - $25.90

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Customer Service Supervisor | Ripple Fiber We are seeking a Customer Service Supervisor to join our growing team in Charlotte, NC. At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future. We believe the biggest wave starts as a ripple. About our culture We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development. About the Role In this role, you will directly oversee a team of Customer Service Representatives (CSRs), ensuring efficient daily operations and high-quality support across all customer interactions. You will be responsible for monitoring call performance, coaching team members, managing real-time service queues, and supporting operational goals related to scheduling, billing, and customer retention. Success in this role requires a hands-on leader with excellent communication skills, a strong understanding of performance metrics, and a passion for delivering exceptional customer experiences. Responsibilities: Team Leadership & Development: Manage and coach a team of CSRs, setting expectations, providing feedback, and driving performance through regular one-on-ones, coaching sessions, and team huddles. Performance Monitoring: Monitor team and individual performance across all key responsibilities, ensuring service levels, quality standards, and departmental goals are consistently met. Escalation Management: Handle customer escalations with professionalism and urgency, ensuring effective resolution and a positive customer outcome. Strategic Planning & Execution: Contribute to the development and implementation of team strategies that enhance service delivery, streamline processes, and support overall business objectives. Training & Quality Assurance: Provide regular coaching, performance observations, and ongoing training to ensure consistent service quality and support team development. Interdepartmental Collaboration: Work cross-functionally with other departments to resolve issues, share insights, and drive service improvements. Recognition & Culture: Lead team recognition efforts that celebrate wins, promote engagement, and reinforce high performance. Qualifications: Education: High school diploma required; bachelor's degree in a related field preferred. Experience: Proven experience in a customer support or supervisory role. Problem Solving: Excellent problem solving and decision-making abilities. Analytical Skills: Ability to monitor performance data and use insights to coach team members and drive improvements. Leadership & Communication: Strong interpersonal, communication, and leadership skills with the ability to motivate and develop a high-performing team. Availability & Flexibility: Willingness to be available to take calls and work during standard business hours with flexibility for evenings, weekends, and holidays as needed. We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you. Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

Job Description MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR). It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video MAJOR RESPONSIBILITIES: Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department Participate in front-end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management Provide regular coaching and feedback to associates in regard to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met Oversee the execution of ad set and visual merchandising standards within the department Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner Participate in open and close procedures Serve as floor leader or manager-in-charge during absence of store managers Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines Perform other duties and tasks as assigned EDUCATION & EXPERIENCE: High school diploma or equivalent required with proficiency in Microsoft Office Experience in retail operations, cash handling, loss prevention, inventory control and merchandising Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role Professional appearance and demeanor with the ability to handle multiple customers and priorities at once Ability to execute corporate initiatives and drive world-class customer experiences Physical requirements: lift up to 50 lbs., stand for prolonged periods of time Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates 401K Plan with Company Match Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Requirements Education, Training, and Experience: Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required. Abilities and Aptitudes: Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Specific Skills: Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Length of Training Curve: Three to six months. Output: Position is evaluated by ability to: Complete service orders in a timely fashion. Control maintenance costs. Supervise outside contractors and other maintenance personnel. Maintain positive relations with community residents and other Associates. Supervision: Position is supervised by the Community Manager who assesses and evaluates performance.

Find Your Career With LiftOne We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last. We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees. Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne. Summary The Service Supervisor is responsible for coordinating customer service activities and has responsibility of all activities in the shop and the field and must have a strong desire to lead and grow technicians. LiftOne invests in our employee's through on-going training and development to enhance skills and performance. Excellence in this challenging and rewarding position could create advancement into other leadership roles in the organization. Essential Functions Operational Excellence * Participate in the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work * Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability * Moderate technician team meetings and escalate roadblocks or hurdles to the service manager or central support resources * Visit with customers, support techs, and follow up on quality in the field on occasion Service Management * Establish the safety culture and ensure adherence to all company safety policies along with company policies and best practices * Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized * Dispatch and manage all work orders and cross-level work between resources * Drive accountability for quality standard and ensure good appearance of tech vans and inventory levels * Manage the preventative maintenance program to achieve the company standards of completion Team Leadership * Aggregate and escalate the voice of the technician to ensure we are removing roadblocks for our key customer service touchpoints * Conduct performance appraisals, training and development activities for technicians (e.g. promotions, salary increases, terminations, disciplinary actions, etc.) * Assist in determining technician staffing levels and technician career development Other duties as assigned. Supervisory Responsibilities This job has supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. Education and/or Experience * Bachelor's degree from a four-year college or university preferred; in addition to two - four years' related experience and/or training; or equivalent combination of education and experience. * Proven leadership experience with a strong track record of results * Excellent verbal and written communications skills * Ability to solve practical problems and deal with a variety of concrete variables * Strong listening and presentation skills * Experience with material handling or other service-oriented industries preferred * Experience with lean operating systems and continuous improvement preferred Computer Skills Proficient in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint). Desire and ability to learn and utilize auxiliary systems such as Salesforce, SAP and ServiceMax. Workplace Requirements The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud. We are an Equal Opportunity Employer We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. #LiftOne

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you driven to lead teams while delivering reliable HR support across the organization? Spectrum is seeking a Supervisor, Employee Services Center to oversee ADA accommodations and guide accommodation coordinators in their daily workflow. In this pivotal role, you will monitor service responsiveness and quality, ensuring Spectrum's policies are upheld and team goals are achieved. Your leadership will strengthen our HR operations and enhance the service experience for employees and partners company wide. How You'll Make an Impact * Provide direct supervision and Tier 2 support to Accommodation Coordinators * Oversee lower and mid-tier claims as well as escalated matters within those cases while performing end-to-end case management through implementation, tracking of accommodation transitions, and follow-up within the accommodations tool * Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue * Provide ongoing and back up support for assigned functional Human Resources work team and possesses HR knowledge so that they can cross train coordinators as needed * Maintain and apply knowledge of onboarding and HR programs, policies, benefit plans to quickly resolve customer issues or concerns * Engage key partners as needed, including HR Business Partners, Health Care Providers, Vendor Partners, Employment Law, Compliance and Accessibility teams * Examine medical information to determine if the employee meets the requirements under federal ADA, state, and/or Spectrum requirements for a qualifying condition * Ensure metrics are in place to govern all areas of responsibility, conduct ongoing reporting of compliance performance, analyze reports on behalf of end user, identify issues and recommend changes based on those metrics * Provide excellent customer responsiveness to all communications received from Human Resources, HR Center of Excellence (COE) staff and employees * Establish good working relationships with staff, ESC leaders, HR business partners, hiring managers, benefits, recruiting, security, legal and/or vendors to meet service level agreements and ensure compliance * Ensure timely and accurate decisions on the disposition of pending accommodation requests by investigating discrepancies, following up with employees, HR and/or legal to resolve pending matters * Achieve and maintain expertise to navigate and accurately record information with several business systems/applications to ensure the highest level of data integrity and confidentiality, including HR data (PeopleSoft), leaves time tracking (Kronos), case management tracking (HR Helpdesk), query and reporting tools (PeopleSoft and Excel) and third-party vendor systems support * Provide first level performance feedback to accommodation coordinators and to management on an on-going basis * Identify employee performance issues and work with the Employee Services Center Manager to design, implement and administer performance improvement plans if needed * Assist with training or new hires and participate on interviews of new team members. Oversee scheduling needs for the team * Ensure required documentation is updated and maintained Working Conditions * Office environment with minimal (0-15%) travel What You'll Bring to Spectrum Required Qualifications Education * Bachelor's degree in Business Administration, Human Resources or related field or equivalent training, education and experience Experience * 5+ years of Proven Human Resources experience preferably in an HR Shared Services/operations center environment Skills * Ability to read, write, speak and understand English * Ability to work a flexible schedule * Ability to problem solve in a high-volume production-oriented environment * Proficient in Microsoft Office programs including Outlook, Excel and Word * High level of analytical and process skills, problem resolution skills * Clear and effective verbal and written communication skills * Ability to maintain confidentiality * Must have functional knowledge of PeopleSoft, version 9.1 preferred * In depth knowledge of FMLA, STD and all other leave processing * Prior experience supervising people and/or third-party vendors * Project management experience preferred Preferred Qualifications Education * PHR certification or continuous improvement experience preferred Experience * 1+ years of supervisory or leadership experience #LI-LYR #LI-LYR HES400 2025-65082 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. The Supervisor Regional Service Training is responsible for training/instructing technicians in all aspects of repair and installation for Generac products using a variety of methods including classroom presentations and hands on lab instruction. In addition to in person training, this position is responsible for conducting some training via live stream. The Supervisor Regional Service Training oversees the day to day operations of the regional service training centers including staff performance, goal achievement, and establishing best practices to ensure success. This position applies technical skills and knowledge of start-up, operation and troubleshooting of all Generac products and provides a high level of technical expertise. MINIMUM QUALIFICATIONS: Bachelor's Degree or equivalent experience. 5 years of HVAC, automotive, generator experience as a field technician or relevant experience 3 years technical training experience 1 year of mentoring or leading a team Valid driver's license PREFERRED QUALIFICATIONS: Experience with MS Office to include: Word, PowerPoint and Excel Previous experience using SAP Curriculum development experience Essential Duties: Supervises the regional training centers to keep company standards and promote a positive training environment. Selects, coaches and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback and administering progressive discipline when necessary. Supports content development and future course offerings. Conduct training sessions as needed to train technicians in all aspects of installation and repair of Generac products using a variety of methods including classroom instruction and hands on labs. This is based on training schedule and team support. Knowledge, Skills and abilities: Ability to write, present, and instruct technical information Ability to deal with shifting priorities and moving deadlines Excellent leadership, presentation, and communication skills Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams Responsibilities: Assists in the coordination and placement of front-line staff; oversees operation of front-line front office staff and ensures excellent guest service s is provided while maintaining productivity; assists in coordination and placement of front desk, reservations, and concierge associates. Monitors guest service through routine audits and takes appropriate action when necessary; ensures guest check-in is maintained in a friendly and timely manner; assists in coordination and execution of cottage and RV space availability. Takes appropriate action to answer guest questions and resolves complaints; gives verbal direction and assistance to guests and ensures quality guest service is given; displays a positive attitude about the resort and division to all associates. Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality Provides break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines. Supports resort execution on time and attendance requirements in accordance with scope of position expectations. Assists Front Office Manager with guest supply inventory and product ordering as necessary. Other duties as assigned. Qualifications: Ability to work nights, weekends and holidays if necessary. Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily.

Basic Function: To preserve and maintain the physical facilities and grounds within the community so they are safe and aesthetically appealing to residents and prospective residents. Assists in all aspects of the community's maintenance, including grounds, custodial, preventive, corrective, deferred and emergency maintenance. Assists Community Manager in performing his or her duties. Principle Responsibilities: The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Service Supervisor. Other duties may be assigned. Essential Functions: Provides service to residents in a prompt and professional manner. Establishes daily work schedules for maintenance staff. Follows-up on work assignments for efficient, thorough completion. Establishes emergency maintenance on-call schedule, posts and distributes emergency telephone numbers. Makes regular inspections of the community. Notifies management of maintenance problems and recommended solutions. Assists in the preparation of all maintenance-related records. Meets with Community Manager daily to report on status of all scheduled work. Assists with move-in and move-out procedures. Maintains updated preventive maintenance information (e.g., location of extra parts for appliances, equipment serial numbers, and service telephone numbers). Keeps workshop or utility room clean, orderly and safe. Utilizes a preventive maintenance program to minimize cost of maintenance and down time of equipment and maintains an adequate inventory of all parts, tools and equipment. Obtains competitive pricing on purchases, maintains control through purchase orders, and oversees contract labor. Responsible for interior painting of buildings and amenities. Approves: Expenditures within the guidelines of the approved budget. Routine service and repair to apartments or common areas. Develops, Reviews, and/or Submits to Community Manager for Review and Approval: Expenditures in excess of the approved budget. Renovation dealing with structural changes to the community. Special projects. Expenditures for normal service and repairs in excess of the approved budget. Requirements Education, Training, and Experience: Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required. Abilities and Aptitudes: Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Specific Skills: Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Length of Training Curve: Three to six months. Output: Position is evaluated by ability to: Complete service orders in a timely fashion. Control maintenance costs. Supervise outside contractors and other maintenance personnel. Maintain positive relations with community residents and other Associates. Supervision: Position is supervised by the Community Manager who assesses and evaluates performance.

at Carolina CAT - Power Systems Join the Carolina Cat Team As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed. Since 1926, we've supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last. We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat. Summary Assist the Power Generation Service Manager in all aspects of the Service Department, which provides service to generator customers with used equipment, rental equipment, and industrial equipment. Position Responsibilities and Essential Functions To manage and provide leadership for all direct reports along with assisting other supervisors with all technicians. This includes performance evaluations, assessing skills and competencies, administering policy and procedures as it relates to the staff, coaching, mentoring, and training. Incumbent assesses the required level of performance and assigns duties and compensation accordingly to ensure that the department functions efficiently and at capacity while maintaining employee satisfaction. Closely collaborate with other Service Supervisors to share resources and knowledge- serving as a team builder between both peers and direct reports, focusing on strong communication, goal setting, and positive attitude. To develop work processes and performance measurements to exceed the expectation and needs of individual customers, especially in the areas of price, quality, and turnaround time. Ensure department delivers top level customer satisfaction. Responsible for developing customer relations in existing markets and growth markets. It is expected that customer issues will be addressed and resolved in an expedient manner - a sense of urgency is expected. Schedule and manage assigned technicians concerning PM, CVA, repair work, and trouble calls. Positive attitude that embraces KPIs, technology, and systems to enable decision-making. Monitors and ensures compliance with all safety policies, procedures, guidelines, and laws as it pertains to all departmental staff, company personnel with the department premises, and customers. Maintains all facilities and equipment in excellent, safe operating conditions to ensure the safety of all employees and customers. Learns to prepare the department budget and monitor the expenses to achieve the overall goals for the divisions' profit and the company business plan. Maintains departmental profitability and growth through planning, staffing and work assignments. Works with the Service Manager direct report to create and uphold the vision of the department and a plan of implementation. Other duties as assigned. Technician Contact Responsibilities Schedule and manage daily workflow. Enforce safety practices within the service department. Set clear job expectations and communicate quote requirements to the technicians. Promote professional appearance of service dept. employees and service trucks. Monitor work in process to meet or better department benchmarks. Manage daily processes to ensure procedures are followed correctly. Training - Assess technician abilities to determine future training needs for each technician. Performance management- ensure conformance with all company and departmental goals for assigned area. Employee reviews, performance management, and administration. Shift Responsibilities As an exempt position, supervisor is expected to work the appropriate hours to support the customer and business. After hours emergency calls for service repairs as needed. Emergency Phone duties, shared with rest of EPG management. Supervisory Responsibilities This job has supervisory responsibilities for EPG Technicians Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. Education and Essential Qualifications & Experience High School Degree or Equivalent. Two- or Four-Year Degree highly preferred. 4-7 years of experience as a mechanic, technician, foreman, parts counter person, dispatching/ scheduling or the equivalent in the parts, field service or shop repair departments Management skills to include: Verbal and non-verbal communication and listening; Creative thinking, decision-making, analytical mindset, and problem solving; Conflict, performance, goal setting, and prioritization; Influencing, coaching, and counseling; 100% Customer focus. Microsoft Office suite aptitude, specifically Excel & Outlook The ability to uphold professionalism with both internal and external customers, friendly, courteous treatment of peers, subordinates, and customers. Computer Skills Microsoft Office suite aptitude, specifically Excel & Outlook Workplace Requirements The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud. We are an Equal Opportunity Employer We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. #CarolinaCAT EEO/AA Employer. All qualified individuals are encouraged to apply.