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  • Strategic Leader, Disability & Refugee Services

    Medium 4.0company rating

    Service supervisor job in Boston, MA

    A nonprofit organization in Boston seeks a Vice President of Disability and Refugee Services to oversee programs targeting individuals with disabilities and refugees. This leadership role requires a commitment to empowering diverse communities through strategic planning, service development, and effective collaboration across stakeholders. The ideal candidate will possess strong leadership skills, a deep understanding of relevant policies, and a proven ability to build relationships while enhancing program visibility. The compensation is competitive, aligning with experience. #J-18808-Ljbffr
    $65k-104k yearly est. 3d ago
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  • Loan Servicing Supervisor

    Partnership Employment

    Service supervisor job in Boston, MA

    Compensation: $75,000-$100,000 base (market-aligned) This role is responsible for leading day-to-day loan servicing operations across a consumer and residential loan portfolio. The Loan Servicing Supervisor will guide a team responsible for servicing loans throughout their lifecycle, ensure regulatory adherence, and support a high-quality member experience. The ideal candidate brings hands-on servicing knowledge, strong people leadership, and a balanced, member-focused approach to collections and compliance. Key Responsibilities Direct and oversee loan servicing activities for consumer and residential loan products, including auto, credit card, home equity, and mortgage loans Manage servicing workflows for both performing and delinquent loans, ensuring accuracy, timeliness, and consistency Lead, coach, and support a team of loan servicing professionals through goal-setting, performance feedback, and ongoing development Partner with internal departments to improve servicing processes and enhance the overall member experience Maintain compliance with all applicable federal and state regulations governing loan servicing and collections practices Serve as an escalation point for complex member situations, balancing regulatory requirements with practical resolution strategies Coordinate with third-party vendors such as repossession firms, collection agencies, and legal partners as needed Ensure internal policies, procedures, and documentation standards are followed consistently Monitor servicing trends, regulatory updates, and industry best practices, incorporating improvements where appropriate Assist with staffing decisions, workflow planning, and resource allocation to meet operational demands Qualifications Minimum of 5 years of experience in loan servicing, collections, or related lending operations, including team leadership Strong working knowledge of loan servicing regulations and compliance requirements Experience with loan servicing platforms and systems; familiarity with COCC, Velera, and/or Encompass is a plus Bachelor's degree preferred; equivalent professional experience considered Proven ability to lead, motivate, and develop staff in a fast-paced financial services environment Excellent written and verbal communication skills Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously Strong judgment, professionalism, and ability to handle sensitive situations with discretion Proficient in Microsoft Outlook, Word, and Excel
    $75k-100k yearly 3d ago
  • Senior Wealth Planner & Team Leader for UHNW

    Mariner Holdings

    Service supervisor job in Boston, MA

    A national financial services firm seeks a Senior Wealth Advisor in Boston to lead a wealth management team. This role requires over 10 years of experience in financial advisory, along with Series 65, CFP, or CFA credentials. Responsibilities include cultivating client relationships, leading meetings, and training junior advisors. The firm promotes professional growth and offers a collaborative work culture with a focus on diverse, innovative solutions for clients. This is a full-time, on-site position. #J-18808-Ljbffr
    $107k-155k yearly est. 3d ago
  • Senior Commercial Lines Broker & Team Leader

    NFP Corp 4.3company rating

    Service supervisor job in Boston, MA

    A leading insurance brokerage firm is seeking a Commercial Lines Broker/Sr. Broker in Boston, MA. This full-time, hybrid role involves managing complex placements and mentoring staff. Candidates should have a minimum of 7 years of experience in insurance and excellent negotiation and leadership skills. A Bachelor's degree is preferred. The company offers a salary range of $75,000 to $150,000 based on experience and qualifications. #J-18808-Ljbffr
    $75k-150k yearly 3d ago
  • Real Estate Team Lead

    Vylla

    Service supervisor job in Boston, MA

    Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer
    $60k-116k yearly est. 2d ago
  • Senior Director, Global Regulatory Affairs, Team Lead, Strategy (Europe & RoW)

    Genmab

    Service supervisor job in Grafton, MA

    At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! The Role Genmab is looking for an experienced and passionate senior leader to be a part of our Global Regulatory Affairs organization. In this role, you will be responsible for the development of global strategies to advance Genmab's portfolio of development pipeline candidate drugs and marketed products. You will provide strategic input and ensure operational execution of global submission activities. You will be responsible for interfacing directly with EMA as the primary contact for programs in your portfolioand have oversight of vendors supporting ROW.. In addition, as a Senior Director you will be leading and mentoring the group of dedicated Regulatory Strategists with Europe/Rest of World (ROW) responsibilities for Genmab's assets across all stages of development. The Role & Department As a Senior Director, you will join our Global Regulatory Affairs organization. In this capacity, you will assume responsibility for the Europe/ROW regulatory strategy for an assigned portfolio and will manage a group of Regulatory Strategists with Europe/ROW responsibilities for our programs across all stages of development. As the senior leader you may act as the deputy for the Head of Regulatory Affairs on Labeling Review Committees, Protocol Review Committees, and Audit/Inspection Committees. The ultimate goal is to ensure an optimal development and implementation of an Europe/ROW regulatory strategy for Genmab's programs that enables an integrated global clinical development and commercial strategy. This position will report to the Head of Regulatory Affairs. Key responsibilities include Managerial/supervisory responsibilities. Actively mentoring of the regulatory strategists with EU/ROW responsibilities. Develop global regulatory strategies for the assigned projects through integration of regional regulatory strategies and in line with the global development and commercial goals. Lead or be responsible for the planning and implementation of regional regulatory procedures (e.g., clinical trial applications, marketing applications, label extensions, CMC changes, PIPs). Represent Regulatory Affairs across Genmab committees as indicated. Proactively and in a timely manner, evaluate and communicate to senior management regulatory risks and challenges, and mitigation options. Follow all correspondence with the competent authorities across programs from EU/ROW. Oversee CRO quality, accountabilities and deliverables related to Regulatory activities. Assess EU and MHRA regulatory guidelines and regulations and current regulatory environment/landscape and their impact on the development of Genmab products. Interact with health authorities and lead/participate in health authority meetings. Present the regulatory strategy/position to senior management and health authorities, as appropriate. Interpret the communication of any health agency feedback and assess the impact on programs. Evaluate regulatory mechanisms that allow optimization of product development (e.g., orphan drug designation, PRIME designation, compassionate use, pediatric plans) and ensure that they are implemented, if applicable. Ensure compliance with all internal and external requirements and procedures related to Regulatory Affairs. Participate in regulatory SOP development. Provide input into streamlining internal RA processes. Requirements A minimum of Bachelor's degree or equivalent in scientific discipline or health-related field. PhD or MD degree will be preferred. Minimum of 10 years of experience in Regulatory Affairs, across all development phase Significant experience in proactively planning and implementing highly complex clinical submission strategies Experience in leading a team of regulatory strategist professionals. Expertise in drug development and EU regulatory mechanisms to expedite development. Experience within oncology is preferred. Prior experience leading health authority meetings with the EMA or other health authorities Experience with submitting and bring to completion MAAs in Europe/ROW Experience with variation procedures Strong project management skills Moreover, you meet the following personal requirements: Strong organizational, communication, and time management skills needed to run multiple ongoing projects simultaneously Must have attention to detail and able to problem solve Be able to work independently with an ability to drive projects to successful outcomes Robust cross-functional collaboration skills and enjoy working in a global environment Skills in building and maintaining internal and external collaborative relationships to achieve shared goals Highly motivated and determined individual who enjoys being challenged Able to prioritize your work in a fast paced and changing environment Goal-oriented and committed to contributing to the overall success of Genmab About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X. Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com). Please note that if you are applying for a position in the Netherlands, Genmab's policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.
    $107k-155k yearly est. 3d ago
  • Resident Services Manager 2

    UDR, Inc. 4.5company rating

    Service supervisor job in Braintree Town, MA

    UDR is now hiring a Resident Services Manager 2 to join our team at Lenox Farms, our apartment community (338 homes) in Braintree, MA. GENERAL SUMMARY OF DUTIES: The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community and fostering positive relationships with community residents. Position may have supervision over one direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. SUPERVISION RECEIVED: Reports directly to the Community Director, Senior Community Director, District Manager or Regional Manager SUPERVISION EXERCISED: Non-exempt status in accordance with FSLA guidelines. May supervise one associate, the Resident Service Coordinator or Resident Service Specialist. ESSENTIAL FUNCTIONS: Asset Quality Ensure community is ready for business and meets established physical standards daily as listed below: 1. Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "show" apartments to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks. 2. Refresh community signage, write and distribute collateral as needed to support the drive for occupancy and improve community image. Customer Service Provide the best standard of quality and service through resident relations: 1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service. 2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals. 3. Conduct move-in orientation sessions for new residents and assist with annual renewal conversations with existing residents if needed. 4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests. 5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved. Financial Complete various accounting and financial functions associated with driving and supporting community operations: 1. Work closely with Business Manager to complete required financial responsibilities. 2. Conduct Purchase Card (P-card) reconciliation for community. Personnel (if applicable) Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance: 1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training, and team building. 2. Hire and train new staff and develop staff to maximize potential. 3. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers. 4. Approve time records and requests for time off. Vendor Management Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems: 1. Manage vendor keys according to UDR's policies and procedures. 2. Source new vendors as needed in order to maintain community appearance and resident services. 3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems. Administrative Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations: 1. Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments. 2. Review, monitor, administrate and sign leases as required and needed. 3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and/or procedures. 4. Plan and manage all community events. 5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craiglist, etc. 6. Maintain acceptable NPS scores and facilitate Reputation Management Process. 7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications. 8. Smart Rent Management and Package and Parcel Management. 9. Investigate, address, and resolve all community and resident issues, disturbances, complaints, and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed. 10. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required. 11. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy." 12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents, and guests. 13. Develop and maintain emergency action procedures for the properties. 14. Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met. 15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team. 16. Comply with all Company policies and procedures related to employment. 17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 18. Perform other duties as assigned or needed. PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues. Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning. Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required. Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices. Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished interpersonal skills both in person and by phone, with high professionalism. Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials. TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping, and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function. TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required. EDUCATION AND EXPERIENCE: 1. Bachelor's Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required. 2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred. 3. Minimum of two years' management or supervisory experience is required. 4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred. 5. Must have and maintain a valid driver's license unless otherwise noted. Hourly Pay Range: $36.05/hr. - $39.42/hr. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $36.1-39.4 hourly 2d ago
  • Service Manager

    Sunbelt Rentals 4.7company rating

    Service supervisor job in Shrewsbury, MA

    Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities! Job Description Summary Position Objective: The Service Manager is responsible for the support of the operations at the PC with focus on customer service, employee development, fleet utilization and maximizing profits. Position Responsibilities: Work with Profit Center Manager to develop and maintain rental operation standards Ensure the Profit Center is in compliance with company policies and procedures Ensure customer service levels are held above standards Maintaining a consistent message to be delivered by all customer service team members Train and develop rental operations staff Quality equipment improvement and reduction of driver time loading Quality control of fleet and management of cost associated with rental Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review. Set clear and measurable objectives for entire team Direct various staff members in the performance of their store related positions. Develop, evaluate and motivate staff. Maximize operational efficiencies Recommend new processes where needed to improve quality and cost Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations. Manage human resource administration (payroll/scheduling/paperwork, etc.) Explain the billing procedure to customers and develop customer trust and understanding Assist customer in determining their rental needs by applying product knowledge Responsible for the management of the Yard Perform daily and weekly truck audits Communicate inventory levels to management Hold daily meetings to discuss daily objectives and safety issues Maintain well organized and safe premises Requirements: Education & Experience: 3 Years in the rental equipment or construction industries. 1 Year of Operations Management or related/retail management experience Excellent management and leadership skills Exceptional organization skills Exceptional problem solving skills; able to identify problems and implement corrective actions Excellent knowledge of construction equipment required. Ability to effectively communicate. Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system Base Pay Range: $74,509.00 - 88,479.20 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.
    $74.5k-88.5k yearly 2d ago
  • Branch Supervisor

    Needham Bank 3.8company rating

    Service supervisor job in Needham, MA

    Job Level : Management Level of Education : BA/BS Job Type : Full-Time/Regular Date Updated : 12/15/2025 Years of Experience : 2 - 5 Years Starting Date : Invalid Date Salary : $0 Job Summary: Responsible for the effective management of branch staff and oversee all aspects of branch operations security and compliance in absence of Manager. Oversee the sales, service, operational efficiency, risk, internal control and personnel management activities to meet bank objectives for the branch. Perform customer service such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and assisting customers with queries concerning the bank's products and services according to the Bank's standards, procedures and policies. Increase the Bank's market share by maximizing sales and referral opportunities through relationship management and business developments efforts. Qualifications: To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties. ESSENTIAL DUTIES & RESPONSIBILITIES Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff Ensure branch employees adhere to the standard of owning all inquiries and replying with 24 hours. Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services. Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts Implement consistent consultative selling practices on a daily basis Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer Maintain an environment that fosters teamwork Contribute to performance evaluations, counsel/discipline employees when needed; coordinate branch staff training when needed Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable. Maintain a positive and professional image of the bank, promoting good-will by being an active member of the community Assist in the on the job training of new branch colleagues Perform additional duties as requested, needed or assigned Experience and Skills JOB REQUIREMENTS Ability to supervise, monitor and evaluate the work of others Highly motivated and experienced managing multiple direct reports Fluent in written and verbal English communication skills Demonstrate and promote high ethical standards and behaviors Participation in community organizations and events required Ability to build strong relationships across the organization, exceed customer expectations, adapt to change and lift 30 pounds Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary. Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing) EDUCATION & EXPERIENCE Bachelor's degree highly desired or equivalent experience/combined education required Banking industry experience highly preferred Three to five years of previous experience as a customer service representative in order to assist branch retail staff Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations Proficient in Microsoft Office WORKING CONDITIONS/PHYSICAL DEMANDS Normal business office environment Ability to lift 30 pounds. PAY RANGE: $60,690.83 - $78,898.08/year The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well. At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity. Back to job search
    $60.7k-78.9k yearly 4d ago
  • Service Manager

    United Rentals 4.5company rating

    Service supervisor job in Everett, MA

    Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management. What you'll do: Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes Staff location adequately based on skills and workload Responsible for R&M, P&L and associated costs/budget Lead, plan, measure and continuous improvement of all service and maintenance performance metrics Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication Other duties assigned as needed Requirements: High School diploma required; trade-school degree a plus; bachelor's degree preferred Valid driver's license with acceptable driving record Extensive Equipment Fleet Maintenance and leadership experience 5 years' service and maintenance experience and a minimum of 3 years supervisory experience Strong motivational and leadership skills Excellent customer service skills Strong knowledge of maintenance accounting and P&L Basic computer skills (Excel) This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures. Compensation Rate: $65,615.00-$108,265.00 Why join us? We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Learn more about our full US benefit offerings here. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability. Compensation Range: $78,485.00 - $117,730.00
    $36k-56k yearly est. 2d ago
  • Earth Moving Service Supervisor - Field Service

    Milton Cat 4.4company rating

    Service supervisor job in Milford, MA

    Milton CAT is looking for a Service Supervisor who is highly driven and understands how to drive business and process. If you are a strong leader who runs an efficient shop, knows how to get things done and wants to support an iconic brand of the highest quality and best supported products in the industry, we look forward to hearing from you. Milton CAT is looking to invest in and develop the right individual with the goal of expanding our market share as well as launching your career path within Milton CAT. You will go through extensive training covering “who we are at Milton CAT”, the products, parts and services we represent and sell, our internal systems and departments as well as the industry as a whole. Salary Range: $80,000-$95,000 based on experience. This position is bonus eligible. Benefits include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement - available to FT employees with 1 year+ of service Additional supplemental offerings and discount programs Employee Referral Program Responsibilities Keep jobs flowing: Jobs in, jobs out, service reports written, warranty claims determined, invoices closed. Become an integral part of the team: Listen, learn, contribute and continue to drive improvements. Pick the right technician for the right job. Drive metrics and business to run an efficient and profitable shop. Co-create annual goals and budget, in alignment with the organization's financial and operational objectives. Drive and support a strong safety culture. Effectively communicate/negotiate with customers concerning reviewing/scheduling jobs, explaining invoices. Oversee work order accuracy and closing process and the appropriateness of parts and labor. Manage, mentor, develop and coach service technicians Minimum Educational Requirements Bachelor's degree in Business Management or related business field is preferred. Equivalent education and relevant work experience may be considered in lieu of a Bachelor's degree. Qualifications Demonstrated ability to lead teams, set expectations and execute results Strong service department operations background and experience Highly process/metrics driven, knows how to run a highly efficient service department Solid communication and negotiation skills (with employees, customers and vendors) Proficient in technology (ERP systems, desktop/cloud applications, operational reports) Strong problem-solving skills and detail oriented with a high level of accuracy. Highly driven, sense of urgency, strong customer service orientation, does not punch a clock This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background checks and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
    $80k-95k yearly Auto-Apply 45d ago
  • Supervisor , Interpreter Services

    Dana-Farber Cancer Institute 4.6company rating

    Service supervisor job in Boston, MA

    Reporting to the Director of Interpreter Services, the Supervisor is responsible for the day-to-day operations of interpretation services as well as the supervision and staff development of all staff and per diem interpreters. This position ensures qualified interpreters are available for non-English speaking and limited English-speaking patients and families and faculty and staff have adequate access to qualified interpreters and are equipped with instructions to request and use interpreter resources. The role also enforces interpreter services policies and procedures and recommends improvement measures to support above activities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. **Primary Duties and Responsibilities:** + Oversees use of triage software, working closely with IT and director of Interpreter Services to continually refine and improve scheduling and reporting. + Oversees coordination of phone and all other referrals. + Interprets as needed. + Coordinates with other departments to make sure that they receive adequate coverage. + In collaboration with director of Interpreter Services, conducts annual reviews of staff. + Helps to organize monthly staff meetings with interpreters to address issues, educational opportunities, and announcements. + Provides on-going supervision and evaluations of staff. + Responds to feedback or complaints and prepares incident reports to be shared among involved parties. Escalates to Director as appropriate. + Assists with and participates in trainings led by Interpreter Services director with various departments about how to work effectively with interpreters. + Assists with and participates in trainings about how to work effectively with patients and their family members with limited English proficiency. + Assists with preparing annual report for Department of Public Health. + Stays up to date on relevant laws and regulations. + Assists director with projects as assigned. **Minimum Qualifications:** + Bachelor's Degree in Linguistics, Translation and Interpreting Studies, or other relevant subject and/or equivalent life experience required; Master's degree preferred. + 2 years of experience working in a hospital or health care setting with direct patient contact required. + 3 years of experience in a position with administrative and supervisory responsibility strongly preferred. + Excellent fluency, both verbal and written, in English and another language required. + National Certification as a Medical Interpreter from any of the two certifying boards where applicable for second spoken language preferred. **Knowledge, Skills, and Abilities Required:** + Knowledge of computer software for word-processing, database management, spreadsheet calculations and data visualization. + Demonstrated understanding of special needs and behaviors of the age groups of the population served. + Demonstrated understanding and command of Medical Terminology. + Excellent fluency, both verbal and written, in English and another language. + Excellent customer service skills and patient- and family-centered orientation. + Strong organizational and interpersonal skills. + Ability to demonstrate empathy in difficult situations. + High level of cultural sensitivity and cultural humility. + Strong commitment to diversity and inclusion. **Supervisory Responsibilities:** Directly supervises staff and per diem interpreters. **Patient Contact:** Yes, directly interacts with patients of all ages. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $78,000.00 - $89,700.00
    $78k-89.7k yearly 3d ago
  • Residential Loan Servicing Supervisor

    Sharon 4.0company rating

    Service supervisor job in Brockton, MA

    We are seeking a hands-on Residential Loan Servicing Supervisor to lead and actively support daily operations for residential, mortgage, and commercial loan servicing. This is a working supervisor role-you will both supervise the team and personally perform servicing tasks to ensure accurate, compliant loan servicing from setup through payoff. You will partner closely with internal teams and serve as an escalation point for complex servicing issues. What You'll Do: Lead & Support the Team Supervise, coach, and train residential real estate and commercial loan servicers Work alongside the team. Assure that processes and procedures are efficient and compliant. Participate in hiring and performance management Foster a collaborative, member service-focused environment Hands-On Loan Servicing Perform and oversee servicing for commercial loans, residential mortgages, and real estate lending products Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries Serve as escalation point for member, borrower, and attorney questions Compliance & Audit Ensure commercial and residential real estate loan servicing is accurate, compliant, and audit-ready Act as primary contact for servicing audits and reviews Maintain procedures and incorporate regulatory or policy changes Systems & Process Improvement Work directly in servicing systems supporting residential and commercial real estate loans Partner with vendors and internal teams to improve workflows and accuracy Support servicing projects and quality improvement initiatives Reporting & Communication Track servicing KPIs and prepare regular reports Identify trends or issues and recommend solutions Communicate with members, borrowers, attorneys, vendors, and internal partners Servicing Functions You'll Support Review and maintain residential and commercial real estate loan files Perform loan corrections and general ledger postings Manage ACH and automatic payment setups Monitor recorded mortgages and collateral documentation Prepare payoff quotes and process discharges Support secondary market documentation and reconciliations Conduct quality control reviews of residential mortgage originations Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial loan recasts Assist with member calls and servicing issues as needed Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Requirements Qualifications Strong experience in residential, commercial and real estate loan servicing Knowledge of servicing regulations and compliance requirements Basic understanding of general ledger accounting Ability to balance hands-on work with supervisory responsibilities Strong organizational, communication, and problem-solving skills Proficiency with loan servicing systems and financial applications Education & Experience Experience in residential, commercial or real estate loan servicing required 1-2 years of experience in a bank or credit union Prior lead or supervisory experience preferred High school diploma or equivalent Supervisory Responsibilities Supervision of Residential Mortgage and Commercial Real Estate Loan Servicers ________________________________________________________________________________________________________________________ The pay range for this position is $29.00 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. SCU Credit Union is an equal employment opportunity employer. Salary Description $29 - $36 per hour
    $29-36 hourly 32d ago
  • Service Supervisor (Pest Control Experience is Mandatory)

    Braman Termite & Pest Elimination

    Service supervisor job in Lowell, MA

    Braman Termite & Pest Elimination, New England's largest family-owned and operated pest-control company, has been servicing customers for more than a century. The strong, steady growth of our company, fueled by our skilled workforce, state-of-the-art technology, and commitment to excellent customer service, has produced this exciting new opening in our staff of service trade professionals. Braman is seeking a Pest Control Route Supervisor to effectively supervise and coordinate the activities of Service Professionals engaged in servicing customers and clients. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Communicates effectively with Service Professionals. Communicates at least twice per day with each Service Professional (once in the morning and once in the evening). Escalates any issues as needed. Attends and holds required meetings, and communicates all relevant company information to Service Professionals, including but not limited to process updates, policy updates, and company news. * Facilitates all performance needs for assigned Service Professionals, including but not limited to performance reviews, disciplinary actions, and other performance discussions including training and development. This also includes training for new Service Professionals. Additionally executes the required number of Quality Audits, Ride Alongs, and Vehicle Inspections each quarter. * Reviews Service Professionals time sheets each week, verifies all information comparing to vehicle GPS, corrects any and all exceptions, and submits to office for payroll processing. Coordinates time off requests from Service Professionals, and communicates appropriately with office staff. Facilitates coverage for any necessary time off. * Arranges all repairs, towing, temporary vehicles, and all other auto needs for their assigned Service Professionals. Acts as first point of contact for all vehicle accidents and repairs. * Coordinates all equipment and supply needs for Service Professionals, including equipment repairs. * Conducts Audit prep for inspected facilities. Coordinates and completes Mobile Audits, Client Care, Trend Reports, and Yearly Assessments. * Maintains Service Professionals routes as needed. * Responsible for "on call" assignments, on nights and weekends covering incoming customer calls on a rotating schedule. * Conducts respirator fit testing for Service Professionals. Qualifications: EDUCATION and EXPERIENCE A minimal of a High school diploma is required. A proven track record and experience of working in the Pest Control industry is essential. Experience resolving pest problems in an urban setting is required. Prior management experience is preferred. COMMUNICATION SKILLS The ability to utilize electronic forms of communication including PC, e-mail, Microsoft office, and pest control software is essential. The Supervisor is capable of reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals. They also write routine reports and other correspondence. The need to speak effectively before groups of customers or employees of organization is essential. CERTIFICATES, LICENSES, REGISTRATIONS A valid driver's license with safe driving record is required. A Massachusetts pest control license or certification is preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to: * Sit * Stand * Squat * Walk * Use hands to finger, handle, or feel * Reach with hands and arms; * Climb and balance; * Stoop, kneel, crouch, or crawl * Talk and hear * Enter/exit structures and crawl spaces. * Travel up and down stairs * Climb a ladder * Use required personal protective equipment. * Visually inspect for pests, pest harborage, and pest entries. * Drive a vehicle. Compensation and Benefits: * Competitive Salary; * Company-paid Life Insurance; * Quarterly bonus-incentive program; * 401K retirement plan; * Health, dental, life, and disability insurance; * Paid vacations, holidays, and sick time * Employee Assistance Program
    $49k-80k yearly est. 5d ago
  • Entertainment Production Services Supervisor

    Encore Boston Harbor

    Service supervisor job in Everett, MA

    Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Hourly Pay: $37.00- $42.00 The Encore Boston Harbor Entertainment Production Services (EPS) Supervisor will be responsible for the basic set up and operation of small to large-scale audiovisual systems in the Encore Boston Harbor's convention areas at a supervisory level. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department. Delivers and maintains a maximum level of property-wide service and satisfaction. Contributes to company-wide communication and best practices. Effectively trains technicians on various job duties Keeps informed of all new developments within the department. Effectively overcomes obstacles with both internal and external teams to achieve superior guest satisfaction and resort productivity. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Assists AV Technicians with equipment deployment/setup, calibration and system debug. Maintains daily communication with project team on job progress and status. Maintains a professional work experience and positive interaction with all trades on projects. Sets up meetings and conferences. Sets up and maintains all computers, LCD projectors and all other audio visual equipment for our customers. Efficiently pulls, terminates, tests and labels field cabling to the correct locations. Operates powered, powder actuated, and hand tools to install supporting infrastructure. Utilizes provided AV System Drawings, to install and connect, tidy and serviceable devices behind displays, in furniture, and in AV system racks. Assists with troubleshooting by verifying and testing cabling, and checking power/signal flow. Makes contact with the clients to ensure scheduled meetings go smoothly. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school or equivalent degree required. Bachelor's Degree in a related field or equivalent experience preferred. Minimum of 8 years of audio visual technician experience in a high volume convention facility is required. Excellent written and verbal communication skills are required. Requires general computer skills and basic knowledge of Microsoft Office and File Maker Pro Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Knowledge of audio mixing, video routing, video switching, projection, graphics, PPT, Collaboration Tools (Skype, WebEx, Google Docs, Polycom VC), lighting boards, DMX, lighting set up and strike. Requires exceptional organization and communication skills. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on the convention floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE). Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
    $37-42 hourly 6d ago
  • Supervisor Support Services

    Fulgent Genetics, Inc. 4.2company rating

    Service supervisor job in Needham, MA

    About Us Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology. Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform. Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike. Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company. Summary of Position The Supervisor - Support Services is responsible for overseeing staff processes to meet team and department goals. The Supervisor will promote customer satisfaction, both internal and external. Supervisors carry out responsibilities in accordance with organization policies, procedures, and applicable laws, including administration metrics related to productivity and quality. Supervisors oversee workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time, under the direction of the Laboratory Director. This position also acts as a support function to all Lab Operations Departments. Key Job Elements Supervises Distribution, TC/PC, Slide-Block, and Reference Testing/Send Outs staff. Also supervises Accessioning at the Boston laboratory site. Provides support to all lab operations leaders, client services, and pathology staff. Oversees and ensures quality and production metrics are performed and delivered by team. Monitors employees' daily performance and productivity. Utilizes processes and available tools to analyze trends, maintain and enhance performance, and report statistics. Assesses, processes, and oversees workflow, handling the daily scheduling of employee breaks and coverage of workstations. Conducts weekly team meetings. Attends applicable department/management meetings. Keeps team informed of new processes and general updates. Manages correspondence, escalated issues, and requirements/regulations. Reviews and approves assigned work; maintains records on individual performance and attendance. Mentors, coaches, and addresses developmental opportunities and disciplinary issues on the team. Implements corrective action and further development plans as necessary. Uses motivational techniques to assist team members in maintaining and exceeding standards. Demonstrates accelerated knowledge of system(s) functions as it affects daily work flow and team/department business processes. In partnership with department Director, oversees team recruiting, training, and performance evaluations. Works collaboratively to solve problems and participate cross functionally with other teams. Conducts work audits and determines additional training and counseling that may be required including providing recommendations, guidance, and implementing solutions. Acts as first point of contact on technical, procedural, and policy questions. Conducts research and implements solutions to resolve customer issues, complex problems, and department efficiencies. Assists with the creation and documentation of processes. Knowledge/Experience * High School diploma or equivalent required. * 3+ years of lead or supervisory experience in an anatomical pathology laboratory required. * Experience preferred with troubleshooting of all systems within Operations. * Experience preferred with writing and editing of Standard Operating Procedures (SOPs). * Demonstrated skills and high level of attention to detail in technical data interpretation and ability to effectively troubleshoot. * Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook. * General working knowledge of the Internet for business use. * Ability to multi-task and work in a fast-past, deadline driven environment. * Drive for results across service, quality, and continuous improvement. * Ability to ensure procedures and processes are in place that lead to the delivery of quality results with continuous reassessment of their effectiveness. * Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization. Excellent usage of grammar, punctuation, and spelling. * Commitment to the successful achievement of team and organizational goals through a desire to participate with and help others with continuous improvement. * Demonstrated focus on listening to and understanding client/customer needs and exceeding service and quality expectations. * Ability to provide support to different departments and leaders. Lab Specific Qualifications * Visual acuity (including color discrimination) and analytical skill to distinguish fine detail. * Ability to tolerate extensive periods seated and/or standing. * Must possess ability to perform repetitive motions. * Ability to lift up to 20 pounds. * May have exposure to extreme temperatures, high noise levels, fumes and biohazardous material or chemicals including formalin. * May be required to handle general laboratory reagents. * May be required to handle blood-borne pathogens and live human specimens, tissues, and bodily fluid Environment Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer. The work environment characteristics described here are representative of those an employee encounter. while performing the essential functions of this job. Reasonable accommodations may be made to enable. qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question - that choose to submit a resume or client information to our career page or to any employee of Fulgent - will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.
    $66k-101k yearly est. 12d ago
  • Union 537 Service Supervisor

    CMNE

    Service supervisor job in Woburn, MA

    Corporate Mechanical of New England, LLC is a well-established company that has set the standards for exceptional quality, on-time service, and wrapped itself in friendly customer service in the. Corporate Mechanical has proven itself as a place to provide career opportunities for an individual to master their craft, earn competitive wages, and to make an impact in the lives of our employees, customers, and community. While working for us expect to work in an environment that is employee centric or in other words employee focused and most of all where your hard work is appreciated, recognized, and rewarded. The success of the company and your future is directly impacted by your daily contributions. If you are looking to be a part of something more than just a job - Make the move, apply today! Corporate Mechanical of New England, LLC has been waiting for you! The Service Supervisor is responsible for developing a team that will effectively and profitably handle customer requests for service and grow the service agreement portfolio to plan levels. This service supervisor will develop his / her team to be productive in the field by standardizing processes in the department and focusing on customer and employee satisfaction. This position plays an integral role in the profitable execution of sold service work for the service group. To that end, he / she will work with sales and management to estimate and propose service work that lines up with the company vision and financial objectives. This position will assist in managing the labor load for the service department and manage how to deploy, execute and manage our service base efficiently. This individual seeks new, safe and effective methods to grow our service department. The end result is a team-oriented, customer satisfaction driven, profitable service department. General Duties and responsibilities: Insure service team schedules and executes contractual obligations Evaluate and plan labor requirements in order to meet plan Mentor and develop apprentice and journeymen technicians Assist service coordinator when necessary in prioritizing reactive calls Help plan new service agreements to insure scope is executed Assist sales in estimating service agreements and quoted work. Follow-up with customers on delinquent accounts. - Work with supervisor to focus group on standard service processes Assist in customer Q/A process Work with supervisor to meet financial goals of department Maintain customer satisfaction to plan levels Maintain employee satisfaction through informal team meetings Responsible for keeping service team members current in safety training and necessary certification. Special tasks as assigned by supervisor Be an active member in good standing of United Association local 537 Boston The role is 50% supervisory. The remaining time will be spent performing Service Technician tasks. As more technicians are hired, the supervisory workload will increase the technician responsibilities will decrease. About Corporate Mechanical of New England: Corporate Mechanical of New England, a subsidiary of Arden Building Companies, specializes in the design, construction, and maintenance of mechanical HVAC and plumbing systems for commercial buildings throughout the Boston area. Our comprehensive skill sets cover a wide range of services, including mechanical, electrical, and fire protection construction, service, maintenance, and building automation. With our extensive experience and talented teams, we provide the utmost level of quality and solutions for the demands of today's complex building systems. We are New England's premier mechanical contractor. Arden Building Companies, LLC is an equal opportunity employer and does not discriminate based on race, color, gender identity, sexual orientation, national origin, age, disability, genetic information, religion, martial or partnership status, parental status, military service, or any legally protected characteristics. All our employees share the responsibility for supporting our policies for a harassment-free and drug-free workplace. All offers of employment are contingent upon a criminal background check, driving record, and a 5-panel drug screen, satisfactory to Arden Building Companies, LLC policies.
    $49k-81k yearly est. 60d+ ago
  • Loan Servicing Supervisor

    City of Boston Credit Union 3.1company rating

    Service supervisor job in Boston, MA

    Job DescriptionDescription: Oversee and optimize all facets of loan servicing operations. Provide strong leadership for the loan servicing team, and ensure compliance with regulations, all while fostering member engagement. Responsible for developing and maintaining a deep understanding of the credit union's loan products, services, and staying current with industry trends, regulations, and best practices in loan servicing. RESPONSIBILITIES Provide comprehensive oversight of loan servicing operations, including consumer and real estate Loans. Ensure efficient management of all loans within the credit union, both current and delinquent. Collaborate with cross-functional teams to streamline loan servicing, enhancing the overall member experience. Provide training and development opportunities for all employees that service members with loans. Ensure compliance with all loan servicing related laws and regulations, including Fair Debt Collection Practices Act (FDCPA) guidelines. Provide strong leadership to the loan servicing team, setting clear goals and objectives to drive departmental success. Conduct performance reviews and allocate resources to meet operational needs within the department. Communicate with members, understanding their financial situations. Ensure a high level of service and support for members across all loan servicing activities. Manage relationships with repossession companies, external collection agencies, legal counsel, and other service providers to support collections and loan servicing efforts. Ensure Credit Union policies and procedures are being followed in compliance with applicable laws and regulations. Strategic Leadership: Demonstrate strong leadership skills to effectively guide the loan servicing team, setting clear goals and fostering a culture of continuous improvement. Regulatory Compliance: Ensure strict compliance with all relevant laws, regulations, and credit union policies, particularly those related to loan servicing. Member-Centric Approach: Maintain a member-focused mindset, engaging with members to understand their unique financial situations and working collaboratively to find solutions for debt resolution. Industry Knowledge: Stay abreast of industry trends, regulations, and best practices in loan servicing, incorporating relevant insights into credit union operations to drive continuous improvement. Effective Communication: Exhibit excellent communication skills, both within the team and when engaging with members, external partners, and legal professionals. Team Development: Invest in the training and development of the loan servicing team, enhancing their skills and knowledge to drive departmental success. Adaptability: Be adaptable in a dynamic financial services environment, proactively responding to changes and challenges in the industry to maintain operational excellence.\ Supervising direct reports Requirements: Five years of similar or related experience in managing servicing employees. Must be knowledgeable of laws and regulations applicable to lending, and loan service. COCC, Velara, and/or Encompass experience a plus. A four-year college degree is desired but may be substituted with relative experience in lending. Must have strong managerial skills and possess excellent communication skills, both verbal and written. Position involves ability to organize and delegate work assignments, motivate others to achieve desired outcomes and promote a team environment. A significant level of trust, diplomacy and professionalism is required, and possess a cooperative attitude in relations with members, vendors and other employees Must be self-motivated, able to prioritize workflow, handle multiple assignments concurrently, work a flexible schedule, and perform under time constraints. Must have working knowledge of PC and general office equipment, with experience using Microsoft Outlook, Word and Excel. Attention to detail and accuracy is essential. Must be bondable
    $54k-84k yearly est. 25d ago
  • Service Supervisor

    Chadwick-Baross

    Service supervisor job in Chelmsford, MA

    Job DescriptionRole: Service Supervisor The Service Supervisor is responsible for the supervision and scheduling of the shop and field service technicians and repair of the equipment. This role also oversees new and used equipment preparation and warranty, rental and lease maintenance and repairs. The Service supervisor works to enforce Company policies and procedure while encouraging high employee morale and technical support and providing customers with exceptional customer service. Benefits Health Insurance (includes teledoc, virtual health, FSA, HSA & other benefits) Dental Insurance Vision Insurance Life Insurance Health Savings Account Short term disability 401k Match Paid vacation Employee Assistance Program Employee Engagement Events Awards and Recognition Tuition Reimbursement Service Awards Employee Perks & Discounts Job Responsibilities Communicate and schedule work to be performed with shop and field technicians and customers Create the work orders necessary to perform the work required in the shop and in the field Be available for after-hours support for technicians and/or customers as needed Direct quality inspections once repairs are complete Follows all applicable standard operating procedures (SOPs) for consistency and efficiency Ensure compliance with industry regulations, company policies and safety standards Lead, mentor and motivate teams to maximize productivity and performance Effectively communicate the Company goals, values, and expectations to team members Identify challenges and proactively implement solutions to address issues and improve processes Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness Performing other duties as assigned by the Company Qualifications Good communication skills to interact with employees and customers. A Valid driver's license Knowledge of equipment operations and mechanical functions, especially in construction equipment Strong diagnostic skills Excellent customer service skills Intermediate knowledge if MS Office Suite, smartphone, and tablets. Chadwick-BaRoss, Inc. is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process. Powered by JazzHR pb CGiL6Rcd
    $49k-80k yearly est. 5d ago
  • Pest Control Service Supervisor

    Freedom Pest Control

    Service supervisor job in Merrimac, MA

    Job Description Service Supervisor Freedom Pest Control | Merrimac, MA If you're ready to move beyond "supervising" and step into real leadership, this role is for you. Freedom Pest Control is seeking a hands-on Service Supervisor to lead, coach, and develop our Service Technicians. This is not a desk job and not a passive management role. You will be trusted to make decisions, build people, and influence how our field operations perform every day. This position plays a critical role in onboarding, training, performance management, and long-term technician development while working closely with Operations, the Central Operations Group (COG), and the President. Why This Role Stands Out Direct ownership of technician onboarding and training, including Trainual Active role in defining technician advancement and career paths Daily influence on quality, safety, and team performance Strong leadership support with clear expectations Opportunity to shape long-term systems, not just solve daily issues Your work will directly impact technician success, customer satisfaction, and company growth. Key ResponsibilitiesTechnician Leadership & Communication Serve as the primary point of contact for assigned Service Technicians Communicate daily with technicians. Lead required meetings and clearly communicate company updates Identify and escalate operational, performance, or safety issues as needed Onboarding, Training & Career Development Own technician onboarding and ensure completion of the Trainual training syllabus for both new and experienced technicians Monitor training progress and field readiness before technicians operate independently Provide hands-on coaching, ride-alongs, and ongoing development Work with the President to apply clear grading criteria for technician advancement Help establish and support defined career paths for technicians Performance Management & Quality Assurance Conduct performance reviews, coaching conversations, and corrective action when necessary Complete required Quality Audits, Ride-Alongs, and Vehicle Inspections each quarter Ensure technicians meet licensing, certification, and training requirements Scheduling, Routes & Time Management Review and verify weekly timesheets using vehicle GPS Coordinate time-off requests and ensure proper coverage Maintain and adjust technician routes as needed Participate in rotating on-call coverage for nights and weekends Vehicles, Equipment & Safety Act as first point of contact for vehicles Coordinate equipment and supply needs, including repairs and replacements Conduct respirator fit testing and enforce safety and PPE requirements Audits & Reporting Prepare technicians and facilities for audits Complete Mobile Audits, Client Care Reports, Trend Reports, and Yearly Assessments Work with leadership to address operational gaps What We're Looking For Experience leading field teams or service technicians Strong communication and coaching skills Ability to balance accountability with support Organized, proactive, and solutions-focused Willingness to remain hands-on and lead by example Why Freedom Pest Control Clear leadership structure and expectations Strong culture rooted in values and professionalism Investment in training, safety, and people Opportunity for long-term growth If you're looking for a leadership role where your impact is visible and valued, we want to hear from you. Company Overview Freedom Pest Control Company, Inc. is a family-oriented pest management business dedicated to providing effective and environmentally responsible pest control solutions. Since 1993, we have built our reputation on integrity, quality service, and fostering a supportive work environment that values personal growth and meaningful relationships. Benefits: 401(k) matching Dental insurance Employee discount Fuel card Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Retirement plan Vision insurance
    $48k-78k yearly est. 16d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Lawrence, MA?

The average service supervisor in Lawrence, MA earns between $39,000 and $99,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Lawrence, MA

$62,000

What are the biggest employers of Service Supervisors in Lawrence, MA?

The biggest employers of Service Supervisors in Lawrence, MA are:
  1. Aramark
  2. Braman Termite & Pest Elimination
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