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Service supervisor jobs in Leesburg, VA

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  • Operations Supervisor

    Central Transport 4.7company rating

    Service supervisor job in Hagerstown, MD

    Central Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company. Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance. Shift: 2:00am-12:00pm, Tuesday-Saturday Salary: $65,000-$80,000 + up to 10% in bonuses Ideal Candidate Requirements: Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry) Strong leadership qualities Desire to surround our customers with excellence in service High aptitude for technology The ability to multi-task while being detail oriented Excellent written and verbal communication skills An Associates or Bachelor's Degree preferred, but not required Duties include, but are not limited to: Relaying critical information between drivers and our vendors/Terminal Managers Review and revise driver routes to increase efficiencies while monitoring a changing workload Being aware of freight that is in transit Assist and report issues that drivers face when they're on the road (i.e. flat tire) Ensure facility Key Performance Indicator (KPI) goals are met and/or exceeded Maintain a safe work environment compliant with state and federal DOT/OSHA standards Provide / support a culture of excellence in quality of product to internal and external customers
    $65k-80k yearly 4d ago
  • Service Manager

    Chesapeake Search Partners

    Service supervisor job in Laurel, MD

    Service Manager - Commercial Operations The Service Manager is responsible for overseeing all day-to-day field operations within the “Scavenger” commercial wastewater services division. This role leads field teams, ensures safe and efficient job execution, monitors productivity and job costs, and supports customer satisfaction. You'll be collaborating closely with dispatch, project coordination, and departmental leadership to ensure smooth workflows and operational success. What you'll be doing: Lead, train, and support Field Supervisors, Technicians, and Apprentices Set expectations for field staff and hold team members accountable to performance and safety standards Oversee daily field scheduling, dispatching, and workload allocation Conduct job site visits to ensure quality workmanship, productivity, and proper safety practices Monitor material usage, labor hours, job costs, and field efficiency Reinforce company safety protocols and assist with incident or claim investigations Support hiring, onboarding, training, and disciplinary actions for field staff Work with the coordination team to ensure proper technician assignment for each job Provide quick-turn estimates for small projects when necessary Ensure all work complies with local codes, regulations, and company standards Resolve customer concerns, complaints, and invoice disputes Participate in after-hours emergency call rotation Maintain strong communication with the Department Manager, Call Center, Project Coordination, and Accounting teams What we need: 5+ years of related field experience in HVAC, Wastewater, MEP, Transportation or Fleet Plumbing, Wastewater or Trade background a plus 5+ years of supervisory or management experience Bachelor's degree in Business Management or related field (preferred) Strong leadership, communication, and organizational skills Ability to manage multiple field priorities and personnel Ability to navigate construction site environments Proficiency with administrative tasks and willingness to learn company software
    $54k-89k yearly est. 19h ago
  • Customer Service Manager

    Goodwill Monocacy Valley 3.8company rating

    Service supervisor job in Frederick, MD

    Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Transfers to different stores at any given time due to business needs. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Provides regular mentoring, training, and coaching to develop skills of Team Members. Plays critical role in driving company culture change efforts and change management processes. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management, preferred One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-###-#### option 6 or ...@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-###-####, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" ************", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( ) to learn how to report it.
    $36k-47k yearly est. 4d ago
  • Records and Information Management Team Lead

    Qualx LLC 4.0company rating

    Service supervisor job in Washington, DC

    DUTIES AND RESPONSIBILITIES Lead and manage the records management team, assigning workflow and special projects to ensure timely completion of client-prioritized tasks Oversee team performance through goal tracking, mentorship, conflict resolution, and conducting regular performance evaluations Collaborate with Program Management to provide team updates, recommend process improvements, and resolve operational challenges Demonstrate expertise in the full records management lifecycle, from creation to disposition or archival transfer to the National Archives (NARA) Assist Department of the Navy (DON) commands in achieving compliance with federal and DON records management policies, including file plan creation, disposition scheduling, and record transfer or disposal Review and validate (or rebut, with justification) National Archives and Records Administration (NARA) findings on disposition-eligible collections to support the annual transfer of DON records to NARA II. Support the DON's transition to digital government by addressing legacy file conversions and implementing DON and NARA electronic records management (ERM) policies and systems Develop, maintain, and submit required reports, Standard Operating Procedures (SOPs), and other deliverables in compliance with applicable laws, regulations, and directives Prepare and deliver presentations, including training sessions, program briefings, and project summaries Support additional records and information management initiatives and ad hoc client requests as required QUALIFICATIONS AND REQUIREMENTS Minimum of five years' experience supporting Federal executive agencies, the Department of Defense (DoD), and/or the Department of the Navy (DON) in records management functions, directives, and instructions Proven experience managing teams, projects, and client relationships Strong knowledge of the Code of Federal Regulations (CFR), Federal Records Act, NARA regulations, and related federal records management guidance Exceptional written and oral communication skills; demonstrated leadership, organizational, and analytical abilities; and strong attention to detail Ability to manage multiple priorities and adapt to evolving work processes Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Experience administering, customizing, and using Microsoft SharePoint as a records repository Desired but not required: Experience with Navy ERMS platforms (e.g., M365, TRACKER, Content Manager). Professional Records Management certification such as Certified Records Manager (CRM), Certified Records Analyst (CRA), Information Governance Professional (IGP), or Certified Information Professional (CIP). Project Management certification such as Project Management Professional (PMP) or Certified Associate in Project Management (CAPM)
    $63k-122k yearly est. 4d ago
  • Therapy Team Leader

    Encompass Health Rehabilitation Hospital of Colorado Springs 4.1company rating

    Service supervisor job in Washington, DC

    The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours. The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.
    $62k-100k yearly est. 1d ago
  • Senior Superintendent - Data Centers

    Cybercoders 4.3company rating

    Service supervisor job in Fairfax, VA

    Superintendent - Mission Critical We are seeking an experienced Superintendent to oversee mission critical projects, specifically within data center construction and industrial environments. The ideal candidate will be responsible for managing on-site operations, ensuring projects are completed on time, within budget, and to the highest quality standards. This role requires significant travel and the ability to lead ground-up construction efforts in various settings including cold storage and manufacturing facilities. Key Responsibilities Oversee day-to-day operations of mission critical construction projects. Ensure compliance with safety regulations and industry standards. Coordinate with subcontractors, suppliers, and other stakeholders. Manage project timelines, budgets, and resources to ensure successful completion. Conduct regular site inspections to monitor progress and quality of work. Develop and maintain strong relationships with clients and project teams. Prepare and submit project reports and documentation. Lead and mentor on-site construction teams, fostering a culture of safety and excellence. Qualifications Proven experience as a Superintendent in mission critical construction projects. Strong knowledge of data center construction and industrial facilities. Experience with ground-up construction and cold storage facilities. Ability to travel as required for project needs. Excellent leadership and communication skills. Strong problem-solving abilities and attention to detail. Bachelor's degree in Construction Management, Engineering, or a related field preferred. For this position you must be currently authorized to work in the United States. We do not sponsor for this position. Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: rj.conner@cybercoders.com Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AG21-1859769L742 -- in the email subject line for your application to be considered.*** RJ Conner - Recruiter For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 07/15/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
    $69k-101k yearly est. 4d ago
  • Service Superintendent (Supervisor)

    Axxiom Elevator

    Service supervisor job in Bladensburg, MD

    Axxiom Elevator specializes in the service, modernization, and repair of elevators, escalators, and moving walkways. Committed to excellence, Axxiom Elevator aims to deliver the highest level of service to ensure customer satisfaction. The company emphasizes safety, reliability, and efficiency in vertical transportation solutions. Axxiom Elevator takes pride in enhancing service quality for its diverse range of customers. About The Role We are seeking an experienced Service Superintendent to lead and support our elevator service field operations while delivering exceptional customer service. This is a hands-on leadership role responsible for driving service growth, building technician engagement, and maintaining daily operational accountability. What You'll Do Lead daily field operations and support technicians completing monthly preventive maintenance. Build strong relationships with field teams and engage top customers to drive satisfaction and loyalty. Establish accountability across safety, productivity, and route performance metrics. Conduct field visits, safety walks, payroll approvals, and technician check-ins (AM/EOS). Manage customer communications and service coordination. Utilize FieldBoss and Microsoft applications to track performance and operations. What We're Looking For 3+ years in the elevator trade managing IUEC field labor. Previous hands-on field experience preferred. Working knowledge of elevator service operations. Proficiency with Microsoft applications and FieldBoss. OSHA 30 certification a plus. High school diploma or equivalent (college preferred but not required). Location and Travel Located onsite in Bladensburg, Maryland Travel as needed throughout local area including but not limited to Washington DC, Virginia, Maryland Compensation Salary + commission to be determined based on experience and education **Notice to Staffing Agencies: We do not accept unsolicited resumes or outreach from third-party recruiters. Any attempts to contact our team regarding this role will not be acknowledged**
    $67k-128k yearly est. 1d ago
  • Data Center Construction Operations Supervisor

    Midpoint Technology Group

    Service supervisor job in Ashburn, VA

    DCS Operations Supervisor Supervise the Superintendents nationally in coordination with the Division Manager Supervise and Coach Superintendents to attain leadership goals Set up and lead product/installation technique trainings in coordination with product manufacturers on a quarterly basis Head up Superintendent meetings to discuss staff changes/project issues/company procedures etc. monthly Conduct Superintendent evaluations Work closely with Division Manager to develop/educate/reinforce proper workflow procedures are followed by Superintendents Support and ensure company procedures and proper installation techniques are being followed per BICSI Standards & NEC Codes Develop solid working relationships with customers, manufacturers, fellow trades, and subcontractors Deliver strong interpersonal skills and team building skills with MidPoint Personnel Participate in project kickoff meetings to review SOW and Budgets Develop solid working relationships with customers and MidPoint team Oversee daily operations, ensuring efficiency and effectiveness nationally with DCS Superintendents Develop and implement operational policies and procedures to enhance productivity and quality Coordinate with the Division Manager to ensure alignment with organizational goals and objectives Ensure compliance with industry regulations, company policies, and safety standards Mentor a team of Superintendents, fostering a culture of continuous growth and excellence Address operational issues and resolve problems in a timely and effective manner Prepare and present regular reports on Superintendent performances quarterly to Senior Management
    $52k-67k yearly est. 3d ago
  • Field Payroll Regional Supervisor

    Rosendin 4.8company rating

    Service supervisor job in Sterling, VA

    Job Description Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. YOUR NEXT OPPORTUNITY: The Field Payroll Regional Supervisor is responsible for processing payrolls and time records accurately for assigned Region and collaborating with other teams to resolve payroll-related issues. The Regional Field payroll Supervisor is responsible for the coordination of payroll operations, monitoring workflow team assignments, and processing deadlines for the region or regions they support, along with the team members supporting the field payroll department. WHAT YOU'LL DO: Audit time records from various locations, make corrections or adjustments and run payrolls. Resolve open reconciling items as needed. Ensure third-party garnishments are processed in accordance with federal/state laws. Review per diems to determine their taxability and set up on payroll. Review employees' pay rates for compliance with union contracts and labor laws. Assists auditors with required payroll information. Assist employees with collective bargaining agreement-related questions. Collaborate with HR on leave of absence and work location transfers. Keep up with current payroll regulations and tax law changes and update accordingly. Set up and update employees' tax records and make necessary adjustments. Work with internal or external IT to fix errors and follow through until they are resolved. Respond to employee questions or issues regarding paychecks or W-2s. Assist in testing Oracle/ timecard application's new or updated functionalities. Process, audit, analyze and review timekeeping, payroll, and benefit setups and deductions. Be able to back up the payroll manager or Specialist when necessary. Assist in training colleagues and subordinates and documenting processes. Keep accurate control and distribution of payroll-related reports and payments. Costing to GL transfer processes and assisting in related month-end closing activities. The duties and responsibilities are intended to describe the general nature and scope of work this position performs. This is not a complete listing; other duties will be assigned based on the position's role within the business unit. WHAT YOU'LL NEED TO BE SUCCESSFUL: Payroll/Finance multi-state tax knowledge preferred. 10-key, data entry, and computer skills are required Detail-oriented and equipped with research and analytical skills, able to multi-task effectively. Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred. Ability to prioritize and manage multiple tasks, changing priorities as necessary. Ability to work under time pressure and adapt to changing requirements with a positive attitude. Effective oral and written communication skills required for the position. Self-motivated, proactive, and an effective team player Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others WHAT YOU BRING TO US: Associate Degree in Finance, Accounting, or related discipline Minimum six years of work experience in payroll, preferably with a union employer Financial/payroll/tax-related training a plus, either formal classes or seminars Can be a combination of education, training, and relevant experience. TRAVEL: Up to 20% WORKING CONDITIONS: General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning Noise level is usually low to medium; it can be loud on the jobsite. We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. Occasional lifting of up to 30 lbs. Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $75k-99k yearly est. 30d ago
  • Supervisor, Utility Services - (26-WS-813015-061)

    Dc Water and Sewer Authority 4.6company rating

    Service supervisor job in Washington, DC

    The intent of this is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a "contract" between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager. General Job Title: Supervisor, Utility Services Job Code: P0387 Supervises Directly: Yes New or Revised: Revised Regular or At-Will: At-Will Date Last Revised: 10/30/2025 Exempt or Non-Exempt: Exempt Compensation Approval Signature: Union/ Non-Union: Non-Union Division Department Name Operations Water-Construction Contract Mgt Salary Schedule: Non-Union Salary Range Cost Center Code: 813015 Grade: NU16 Essential Position: Yes Reports To: Supervisor, Public Space EEO Code: Professionals Work Format In-Person Who We Are & What We Do: At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day-exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner. Role Description: Supervisor, Utility Services supervises personnel and guides work processes, records management, data and technology integration, productivity and performance measures and evaluation, and logistical support for the water and sewer infrastructure repair and maintenance operations, work plans and program improvement efforts. Performs data evaluation, statistical analysis and directs the tracking, analyzing and reporting of work order activities for the purpose of documenting, evaluating, and reporting operational activities, including performance, productivity, cost of service, and work force utilization. Essential Duties & Responsibilities: * Directs the program management process for work planning, scheduling, and work coordination to support the Water and Sewer infrastructure repair and replacement projects and system rehabilitation efforts. * Serves as a DC Water liaison to DDOT in the coordination of permit applications and processing and other DDOT provisions that are required to initiate and execute water and sewer emergency repairs and system maintenance and rehabilitation projects in public space. * Plans, monitors, and coordinates activities involved with the planning, scheduling, replacement and maintenance of distribution system assets in Water, Sewer and Customer Services in addition to contracted services. * Participates in the identification, development and management of databases and record management systems based on business requirements. * Facilitates and supports the workflow standardization and Maximo integration efforts to link the Water and Sewer Operations into the enterprise records management system. * Guides the planning, qualifying, setting parameters, coordinating and scheduling infrastructure repair, replacement activities with various stakeholders, including customers, outside agencies and contractors facilitating business requirements, such as DDOT permits, utility marking and other preliminary activities. * Supports strategic planning and innovation activities by analyzing policy, business processes, conducting benchmarking and research activities, and making recommendations. * Participates in the development of analytical models and tools for tracking and evaluating work order records management systems, including data collection, data maintenance, and data analysis and reporting. * Provides logistical support for maintaining and reassessing data collection, analysis, and reporting requirements in various functional areas, including strategic planning, performance measurement, project management, work standardization and automation. * Evaluates business processes, workflows, policies and procedures and provides recommendations to enhance operations and customer services. * Performs data research, data analysis, quality assurance, review, and evaluation on water and sewer operations, assets and inventories. * Works with various business units, coordinating repair and maintenance activities and addressing business requirements. Performs QA/QC and statistical analysis and prepares a wide range of reports on operational and financial performance to meet reporting requirements requested by outside agencies, such as the Environmental Protection Agency, Fire and Emergency Medical Services, Department of Transportation and others, as well as for the purposes of evaluating and developing both short-term and long-term business plans. * Establishes and documents business processes, workflow, including data standards and procedures and definitions for the data dictionary. * Maintains and supports the Authority's records management systems and other databases that support the Water and Sewer infrastructure repair and maintenance operations, work management plans and program improvement efforts. * Works closely with IT project managers and programmers in applying effective systems and data models and designing and coding utilities. * Works across functional groups to address senior management information needs, develop a wide range of reports identifying and interpreting trends on distribution system assets, work performance, and operations. * Provides support to other DC Water branches/departments with data analyses, data extracts and queries related to water and sewer service assets. * Prepare performance data and evaluation reports, as well as routine and special reports as required. * Performs other duties and projects assigned at the discretion of the immediate supervisor. Supervisory Responsibilities: Supervises employees; makes work assignments, sets priorities, interprets work orders, etc. Establishes work performance standards, prepares written performance evaluations, and monitors employee code of conduct; recommends promotions, terminations, reassignments, disciplinary and other personnel actions. Determines training needs, approvals and schedules leave. Ensure that workers complete projects or assignments in a thorough and responsible manner. Key Working Relationships: Interacts with co-workers in the department and throughout the Authority, contractors, other government agencies and organizations, the general public, etc. Skills & Qualifications: The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided. Required Skills & Qualifications Required Experience: Four (4) years of progressive experience in program and workflow development, data and process management, performance evaluation and QA/QC processes. Minimum Education Requirements: Bachelor's degree in Business Administration or Computer Science. Required Skills: Advanced skills in records management, Access database applications, and GIS applications; experience in database-related activities, including developing, maintaining and documenting relational, SQL queries, data modeling, working with Open Database connectivity (ODBC) and developing new query tools. Skill in planning and coordinating work requirements with internal work units and outside agencies, particularly DDOT by applying and interpreting applicable standards, requirements and specifications that are necessary to execute water and sewer infrastructure repairs and maintenance activities. Strong supervisory, analytical, work planning, organizational, inter-agency liaison, conflict resolution and customer outreach skills. Ability to perform technical computations, analyze complex data, prepare plans and reports based on findings. Excellent oral and written communication skills. Required Licenses & Certifications: N/A Physical Requirements: Office and field setting work environment. Subject to indoor and outdoor environmental conditions that include exposure to extreme cold and/or hot temperatures. Preferred Skills & Qualifications Preferred Experience: N/A Preferred Education Requirements: N/A Preferred Skills: N/A * The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. Your Experience at DC Water: At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital. * Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community. * Connect to a strong culture. Everything we do is grounded in our shared values-accountability, trust, teamwork, customer focus, safety, and wellbeing. * Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions. * Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing The Americans with Disabilities Act prohibits discrimination against "qualified individuals with disabilities". If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email *************************.
    $74k-94k yearly est. Auto-Apply 3d ago
  • Call Center Customer Service Supervisor, MD SC VA UT WV TN(VE251210VA)

    Veocc

    Service supervisor job in Chantilly, VA

    ++++++++++++++++ is contingent upon contract award. ++++++++++++++++ The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team! These are full-time, remote positions that support 24/7 contact center operations with multiple shifts available. This position is 100% local-virtual. You MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations: -----Nashville/Murfreesboro TN --- Columbia SC --- Shepherdstown WV --- Arlington VA, includes Maryland --- Salt Lake City UT YOUR MISSION The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program. Phone calls are from a wide variety of individuals, including Veterans, their family members and/or legal representatives, the public, and VA employees. REQUIREMENTS • Education: High School Diploma or equivalent. • Work Experience: Four (4) years' experience in a call center or contact center environment; One (1) year of supervisory experience. • Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member. • Wired-to-Home Internet: Ability to connect your computer into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. Note: Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. Industry Knowledge: • Understanding, sensitivity, and empathy for Veterans and their family members. • Knowledge of military benefits, resources, and services. • Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM. • Previous military experience (including military spouses, family, and/or as a service provider). CORE FUNCTIONS • Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development • Ensure tasks are assigned to CSRs with clear plan of action and expectations are clearly defined • Monitor CSR work performance and production and manage service quality through daily observations • Field escalated calls from CSRs and overflow calls from agent queues • Determine most appropriate course of action and/or identify alternatives in resolving issues • Ask appropriate probing questions to clarify complex or vague requests • Prepare well-defined case notes for field escalated calls received from CSRs • Communicate with customers through approved channels such as phone, chat, text, or other forms of messaging • Perform a supervisory review of cases • Review reports, case notes, and rosters submitted by CSRs • Review CSR call volume reports to evaluate productivity • Prepare shift operational assessments, after-action reports, and weekly statistical data reports for presentation • All other job-related duties as assigned WINNING BEHAVIORS, SKILLS AND QUALIFICATIONS Personality and communication (soft skills): • Work Ethic • Problem-solving • Effective communication skills • Self-direction • Dependability • Detail- oriented Competencies (hard skills): Customer Service Engage, support and collaborate with other members of the team, the company and the customer. Present and relay available services and resources to meet customer needs. Track progress of projects and follow up as needed. Communication Express and present information to team members, managers and customers verbally and in writing. Apply the use of telecommunication equipment and computers to optimize information relay. Strategically engage with the speaker or listener to formulate and suggest executable solutions. Research and Analysis Conduct studies and evaluations related to the tasking. Design and implement systems and procedures for analysis and verification. Seek or develop guidance from customer insight and manager directives, and leverage professional judgment and subject matter expertise. ABOUT THE BOWEN GROUP, a GTSC Company The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
    $31k-47k yearly est. 1d ago
  • Service Supervisor - Washington, DC

    Education Realty Trust Inc.

    Service supervisor job in Arlington, VA

    ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Manages work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move- ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develops corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. The salary for this position is $70,000 - $75,000. Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.
    $70k-75k yearly Auto-Apply 8d ago
  • Nutrition Services Supervisor

    VHC Health 4.4company rating

    Service supervisor job in Arlington, VA

    Job Description Qualifications Purpose & Scope: Supervises employees engaged in serving food and in maintaining cleanliness of food service areas. Education: High school diploma or equivalent is preferred. Experience: One year of supervisory experience preferred. One year of experience in food services is preferred. Basic mathematics and writing skills are required. Certification/Licensure: None.
    $40k-66k yearly est. 22d ago
  • Custodial Services Supervisor

    Ladgov Corporation

    Service supervisor job in Frederick, MD

    Job Title: Custodial Services Supervisor Job Type: Part-time Place of Performance: Frederick, MD. The Custodial Services Supervisor is responsible for overseeing all janitorial and custodial operations to ensure facilities are maintained in a clean, safe, and presentable condition. This role provides direct supervision to custodial staff, coordinates daily and periodic cleaning schedules, enforces quality standards, and ensures compliance with all contract requirements, safety regulations, and customer expectations. Key Responsibilities: Supervise and lead a team of custodial staff, assigning daily tasks and monitoring performance. Conduct routine inspections of all assigned facilities to verify cleanliness, sanitation, and compliance with the Performance Work Statement (PWS). Maintain and update cleaning schedules for daily, weekly, monthly, and seasonal tasks. Train custodial personnel on proper cleaning techniques, OSHA safety practices, and use of equipment/chemicals. Serve as the primary point of contact between custodial staff and management, reporting issues or deficiencies promptly. Ensure proper inventory, storage, and usage of cleaning supplies, chemicals, and equipment. Prepare and maintain accurate documentation, including inspection reports, quality control logs, and corrective action reports. Enforce safety protocols, including the use of personal protective equipment (PPE), hazard communication, and accident reporting. Coordinate with the Project Manager/Contracting Officer's Representative (COR) to address customer feedback and resolve service issues. Support staffing coverage during absences, emergencies, or peak workload periods. Qualifications: Minimum of 3 years of supervisory experience in custodial, janitorial, or facility maintenance services. Knowledge of commercial cleaning methods, equipment, and chemicals, including OSHA Hazard Communication (HAZCOM) requirements. Strong organizational and leadership skills with the ability to manage multiple priorities. Excellent communication skills (written and verbal). Basic computer literacy for scheduling, reporting, and documentation. Must be able to pass background checks and security clearance requirements.
    $37k-63k yearly est. Auto-Apply 60d+ ago
  • Service Support - Fitzgerald Hyundai Subaru Gaithersburg

    Fitzgerald Auto Mall 4.2company rating

    Service supervisor job in Gaithersburg, MD

    Hiring Immediately, Service Support. Full training and benefits We are seeking Service Valets to add to our growing service department. Our sales are on the rise and we need energetic people that love cars to help us keep up with increased traffic. REQUIREMENTS Qualified candidates will need a valid driver's license, high school diploma or equivalent degree, and the ability to work a flexible schedule. We are looking for someone who works hard, communicates clearly and is interested in a real career with long term potential, not just a job. BENEFITS Generous compensation based on experience EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY! Benefits available - Health, Dental, 401k, Paid Time Off Positive and family friendly atmosphere. Employee Purchase programs Paid training and advancement opportunities RESPONSIBILITIES Assist advisors and technicians by moving client cars to and from the shop. Move parking lot blockers and clear service land prior to opening. Complete assignments in a timely fashion to keep the shop moving Maintain a clean service lane. Pick up trash, mop spills and empty service lane trash cans Keep service parking lot clear and clean. Pick up trash, advise management of employees or other unauthorized people who park in service parking Understand and follow all state and federal regulations, such as those governing the disposal of hazardous wastes. Fitzgerald Auto Mall is an EEO employer. Salary Description $17.15 to $20.00 / hr
    $17.2-20 hourly 60d+ ago
  • Supervisor, Infusion Center - Full Time

    Valley Health 4.2company rating

    Service supervisor job in Winchester, VA

    The Infusion Center Supervisor assists the Director with specific leadership tasks and functions within the Infusion Center. The Supervisor has oversight and responsibility for timely coordination of supplies, equipment, and medication within the Infusion Center. The Supervisor assists leadership and the educator in staff orientation and competencies. Responsibilities include, but are not limited to, providing guidance, clinical expertise, and mentoring members of the healthcare team while utilizing available resources to achieve optimal patient outcomes. Oversees and provides support to Infusion Center. The role is expected to consist of 80% clinical support and 20% administrative tasks. Supervisors engage physicians in dialogue regarding scheduling of appointments and patient care needs. Assists with daily troubleshooting of issues that may arise. Supervisors participate in annual capital budget planning. Oversee frontline direct reports, aid in evaluations for direct reports, and enact coaching actions as needed. Supervisors are expected to role-model professional leadership behaviors that serve to lead their teams by example. Other duties may be assigned as need arises. Education Bachelor's degree in Nursing (BSN) is required. Experience Three years of experience in infusion care is required. Minimum one year of experience with progressive leadership in infusion services is preferred. Certification & Licensure Licensed as a Registered Nurse in VA is required. BLS Certification (Basic Life Support) - American Heart 'Healthcare Provider' (HCP) - AHA approved is required. New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation. Qualifications Skills in planning, organizing, and managing complex functions and processes. Critical thinking and problem-solving skills through interventions with staff to provide quality patient outcomes required. Must demonstrate good communications and interpersonal skills. Competence in providing infusion services for patients and coordination of infusion operations for staff. Good insight and organizational skills to identify process improvement needs, develop and implement change needed for process improvement. Ability to create a smooth-running environment so procedures efficiently and on time. Ability to anticipate the needs of patients, staff, and procedures, troubleshoot and resolve issues that impede on efficiency or patient care concerns. Ability to maintain emotional calmness during stressful situations. Communicates effectively and assertively when presented with conflict. Benefits At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include: * A Zero-Deductible Health Plan * Dental and vision insurance * Generous Paid Time Off * Tuition Assistance * Retirement Savings Match * A Robust Employee Assistance Program to help with many aspects of emotional wellbeing * Membership to Healthy U: An Incentive-Based Wellness Program Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more. To see the full scale of what we offer, visit valleyhealthbenefits.com.
    $28k-34k yearly est. Auto-Apply 20d ago
  • Assistant Lighting Supervisor

    Arena Stage 3.7company rating

    Service supervisor job in Washington, DC

    WHO WE ARE Arena Stage is the voice of American theatre resident in our nation's capital. Focused on American artists, our productions are innovative and representative of stories from across the country. We nurture new plays and reimagine classics. We celebrate our democracy and diversity through a multitude of voices in our productions and community engagement programs to inspire people to action. WHAT WE VALUE A work culture that values experimentation and collaboration. Excellence in all aspects of our endeavor. Diversity, Equity, Accessibility and Inclusion throughout the Organization and within our audience and the community. Community Service through education and public engagement. Lead effective partnerships and collaboration to serve artists and arts professionals. WHAT YOU'LL DO Assist the Lighting Supervisor in managing and executing all aspects of the operation of the Arena Stage Lighting Department. MINIMUM/CORE REQUIREMENTS: Five years of professional theatrical lighting experience or equivalent combination of education and professional experience. Must have some supervisory experience SKILLS REQUIRED: Advanced knowledge of theatrical lighting equipment operation, maintenance, and troubleshooting. Basic electrical knowledge, including troubleshooting single phase, multi-phase and low voltage power systems. Operation of ETC EOS family computer lighting consoles or comparable. Operation of personnel lifts. Operation of counter weight fly systems and basic stage rigging practices Operation of common portable and stationary power tools. Knowledge of ETC Sensor AF dimming systems including ETC Concert software and architectural lighting controls. Working knowledge of wired and wireless computer networking Operation of automated lighting fixtures. Communicate and collaborate in a positive manner with staff and visiting artists PHYSICAL REQUIREMENTS: Must be able to lift 60lbs, and able to climb and work from lifts/ladders with or without reasonable accommodation. Climbing ladders, working in high places with or without reasonable accommodation. Working in confined spaces with or without reasonable accommodation. Must be able to lift and carry 50 lbs with or without reasonable accommodation. Ability to work standing for extended periods with or without reasonable accommodation. Ability to work seated for extended periods with or without reasonable accommodation. Ability to work kneeling for extended periods with or without reasonable accommodation. KEY FUNCTIONS/RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO: Prepare Lighting Plots for installation and execution. Lead and work alongside staff and crews for hang and maintenance calls. Troubleshoot and repair lighting equipment as needed. Prepare, install and support events as needed and interact with clients in a courteous, professional, and constructive fashion. Creating and organizing department calendars and work calls. Program and operate lighting control board on a substitute basis when needed. Perform maintenance on lighting equipment. Assist in supervision of Lighting staff and assume Lighting Supervisor's duties as needed. We pride ourselves on being a workplace that puts the health and safety of our staff and guest artists first. It is now increasingly clear that the best way we can protect our workplace and our employees moving forward is with COVID-19 vaccines. Vaccines have been proven to protect against serious illness from the novel coronavirus, as well as lessen the rates of transmission. Vaccines provide stronger, longer, and better protection against infection from the novel coronavirus than the antibodies a person produces after they've been infected with COVID-19. It is for all these reasons, plus the legal requirement by the Occupational Safety and Health Administration's General Duty clause to provide each worker "employment and a place of employment, which are free from recognized hazards that are causing or are likely to cause death or serious physical harm," that we are implementing a mandatory COVID-19 vaccination policy for our workplace. The Washington Drama Society, Inc., Arena Stage does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at ***************** or call ************. Offers of employment at Arena Stage are contingent upon a satisfactory criminal background check and/or professional reference check as allowed by employment law in the District of Columbia.
    $27k-31k yearly est. 60d+ ago
  • Customer Service Manager

    Goodwill Monocacy Valley 3.8company rating

    Service supervisor job in Middletown, MD

    Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Transfers to different stores at any given time due to business needs. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Provides regular mentoring, training, and coaching to develop skills of Team Members. Plays critical role in driving company culture change efforts and change management processes. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management, preferred One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-###-#### option 6 or ...@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-###-####, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" ************", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( ) to learn how to report it.
    $36k-47k yearly est. 12d ago
  • Occupational Therapy Team Leader

    Encompass Health Rehabilitation Hospital of North Tampa 4.1company rating

    Service supervisor job in Washington, DC

    Occupational Therapy Team Leader Career Opportunity Lead with Purpose in Occupational Therapy Seeking a career transcending the ordinary? Join Encompass Health where your leadership skills matter. Embrace a role close to your heart and community, making a meaningful impact in patients' lives during their rehabilitation journey. As a Team Leader for Occupational Therapy, champion small victories, ensuring seamless implementation of procedures and treatments. Utilize your specialized skills to deliver compassionate, personalized care, guiding patients toward their rehabilitation goals. Benefit from the latest technology in a supportive, collaborative environment. From day one, our comprehensive benefits underscore your well-being and professional growth. Welcome to a role where your leadership creates impactful outcomes and fulfillment. A Glimpse into Our World Join a team where you'll notice the difference from day one. Working at Encompass Health means becoming a part of a growing national inpatient rehabilitation leader. We take pride in our career growth opportunities and how our team members collaborate for the greater good of our patients. Recognitions such as being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award make us immensely proud. Benefits Tailored for You Our benefits are designed to support your well-being and start on day one : - Affordable medical, dental, and vision plans for both full and part-time employees and their families. - Generous paid time off that accrues over time. - Tuition reimbursement and continuous education opportunities for your professional growth. - Company-matching 401(k) and employee stock purchase plans, securing your financial future. - Flexible spending and health savings accounts tailored to your unique needs. - A vibrant community of individuals who are passionate about what they do. Your Role as a Leader in Occupational Therapy Your impactful journey involves: - Assisting the Director of Therapy Operations in the daily operations of the therapy team, including scheduling, orientation, training, and communication with the occupational therapy staff and hospital departments. - Providing direct care to patients and building rewarding relationships by understanding each patient's physical, mental, and emotional needs to aid in their recovery. - Celebrating patient victories along the way. Qualifications - Current licensure or certification required by state regulations. - CPR certification required or must be obtained within 30 days of hire within this role. - Bachelor's or Master's degree from an accredited therapy program required. - Minimum of three years of experience in occupational therapy or leadership, with a minimum of two years of clinical experience. - Active on Therapy Clinical Ladder (when eligible) or specialty professional certifications preferred. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.
    $62k-100k yearly est. 1d ago
  • Custodial Services Supervisor

    Ladgov Corporation

    Service supervisor job in Frederick, MD

    Job DescriptionJob Title: Custodial Services Supervisor Job Type: Part-time Place of Performance: Frederick, MD. The Custodial Services Supervisor is responsible for overseeing all janitorial and custodial operations to ensure facilities are maintained in a clean, safe, and presentable condition. This role provides direct supervision to custodial staff, coordinates daily and periodic cleaning schedules, enforces quality standards, and ensures compliance with all contract requirements, safety regulations, and customer expectations. Key Responsibilities: Supervise and lead a team of custodial staff, assigning daily tasks and monitoring performance. Conduct routine inspections of all assigned facilities to verify cleanliness, sanitation, and compliance with the Performance Work Statement (PWS). Maintain and update cleaning schedules for daily, weekly, monthly, and seasonal tasks. Train custodial personnel on proper cleaning techniques, OSHA safety practices, and use of equipment/chemicals. Serve as the primary point of contact between custodial staff and management, reporting issues or deficiencies promptly. Ensure proper inventory, storage, and usage of cleaning supplies, chemicals, and equipment. Prepare and maintain accurate documentation, including inspection reports, quality control logs, and corrective action reports. Enforce safety protocols, including the use of personal protective equipment (PPE), hazard communication, and accident reporting. Coordinate with the Project Manager/Contracting Officer's Representative (COR) to address customer feedback and resolve service issues. Support staffing coverage during absences, emergencies, or peak workload periods. Qualifications: Minimum of 3 years of supervisory experience in custodial, janitorial, or facility maintenance services. Knowledge of commercial cleaning methods, equipment, and chemicals, including OSHA Hazard Communication (HAZCOM) requirements. Strong organizational and leadership skills with the ability to manage multiple priorities. Excellent communication skills (written and verbal). Basic computer literacy for scheduling, reporting, and documentation. Must be able to pass background checks and security clearance requirements. Powered by JazzHR nG5oERZOcN
    $37k-63k yearly est. 4d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Leesburg, VA?

The average service supervisor in Leesburg, VA earns between $33,000 and $90,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Leesburg, VA

$55,000
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