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Service Desk Supervisor
Omega Systems 4.1
Service supervisor job in Elmwood Park, NJ
Service Desk Supervisor
Reports To: Service Desk Manager
Division: Service Desk
FSLA: Exempt
Office Designation: Elmwood Park-In Office, Hybrid
Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.
You'll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.
Functional Responsibility and Task Statements
Operational Responsibilities
Supervising end-user services and technical support services.
Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
Provide consistent training and mentoring to members.
Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
Create, Update, and Improve Documentation to ensure high level of service.
Review Timesheets Weekly
Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.
Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.
Leadership and People Responsibilities
Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.
Technical Responsibility and Task Statements
Administrate and facilitate personnel to hire and retain staff.
Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
Establish staff training and development programs related to technical services.
Develop measures and controls to ensure performance standards and goals are achieved.
Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
Mentor and develop direct reports through personal behaviors.
Ensure to provide customer satisfaction across all technical service offerings.
Provide monthly technical activity and status reports
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.
Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Travel Requirements: Minimal travel is required for this position.
Desired Qualifications and Skills
Required
Bachelor's degree in a job-related discipline or equivalent working experience.
Minimum of five years of technical experience.
Must have former technical supervisory experience preferably in a Call Center or similar environment.
Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
Ability to communicate technical/complex information both verbally and in writing.
Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels
EEO STATEMENT
It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
$60k-121k yearly est. 3d ago
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Operations Supervisor
Claims Supervisor, Operations
Service supervisor job in Woodbridge, NJ
The Claims Supervisor, Operations will oversee a unit of operations associates in the Woodbridge and Mount Laurel claim departments. The unit handles a variety of claim related functions including, but not limited to data entry, rental claim handling, salvage processing, subrogation assistance and switchboard functions. In addition, this role also has responsibilities with regards to claim system applications including testing, quality assurance and production support.
RESPONSIBILITIES
Establish and monitor unit goals for service, production and work quality.
Plan unit workflow and monitor assignment of tasks to unit members based on complexity, severity, and volume.
Perform Quality Assurance reviews on associates work product to identify trends, provide direction and feedback.
Provide management with monthly analysis of quality trends and performance of claims associates.
Conduct individual and group training on all aspects of the job.
Conduct performance reviews and counseling sessions, write performance appraisals and monitor attendance.
Make recommendations for promotions, staff changes, and salary.
Must be willing to travel to the other claim locations (Mt Laurel and/or Horsham). At least twice a month and more if needed.
Perform user acceptance testing for technology projects and following monthly production releases which may occur on Friday evenings or on weekends. (May alternate availability with other team members.)
Handle special projects/assignments as requested.
QUALIFICATIONS
Five or more years of related claims experience across multiple lines of business required.
Bachelor's degree from a four-year college or university required.
Strong leadership, critical thinking, problem solving and communication skills.
Ability to multi-task and prioritize responsibilities in a fast-paced environment.
Excellent verbal and written communication skills.
Must have an aptitude for technology including a strong working knowledge of Microsoft Products (Word, Excel, Powerpoint, etc). Knowledge of ClaimsPro, Image Right, Client Letter also preferred.
SALARY RANGE
The pay range for this position is $ 73,000 to $103,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS & BENEFITS
4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Annual 401(k) Employer Contribution
Free onsite gym and health center at our Woodbridge Location
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Robust health and wellness program and fitness reimbursements
Various Paid Family leave options including Paid Parental Leave
Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
$73k-103.5k yearly 3d ago
Director Dietary Services
St. Mary's General Hospital 3.6
Service supervisor job in Passaic, NJ
St. Mary's General Hospital
, located in Passaic, NJ, is a community-based tertiary medical center focused on providing quality, compassionate care. It is an acute care hospital providing a broad range of services including cardiovascular services as well as a comprehensive program for cancer care. The hospital is also a center of excellence for maternal-child health and outpatient behavioral health services. It is the only hospital in Passaic and with over 550 physicians and 1,000 employees, and is one of the largest employers in the county. Every member of the St. Mary's General team is committed to providing respectful, personalized, high-quality care. St. Mary's General Hospital is a member of Prime Healthcare, which has been lauded as a "Top 15 Healthcare System" by Truven Health Analytics. For information, visit ***************
Our
Director of Dietary Services
oversees the food safety and nutritional care aspects of the Food and Nutrition Services Department to ensure full compliance with federal, state and other regulatory agencies. Ensures the efficiency of food prepared in the department taking into consideration food safety, nutritional adequacy and appropriate patient nutritional care responsible for the development and enforcement of policies and procedures that direct clinical services, food preparation, distribution and service, purchasing, sanitation, safety practices, performance improvement, and staff education and development.
Education and Work Experience
Registered Dietitian (RD) required.
Bachelor's Degree, preferably in Food & Nutrition or related field or relevant experience.
Two (2) years experience in the fields of nutrition and food service management desirable.
Food Safety Certification from an accredited organization and maintain current.
St. Mary's General Hospita
l offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $76,090.00 to $103,584.00 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: ********************************************************************************************
$76.1k-103.6k yearly 4d ago
Team Lead, Global Series Royalties & Legacy Entities
Springer Nature
Service supervisor job in Jersey City, NJ
Job Title: Team Lead, Global Series Royalties & Legacy Entities
Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature.
About the Role
Own and continuously improve the end-to-end royalty operations for the Book series globally and established (legacy) book entities (legacy entities are publishing entities, where growth is limited to revised editions). From timely and accurate contract processing to calculations, statements, payments, and author query resolution, being part of the global Book Royalty department. Managing royalties for book series globally and working closely with publishing. Safeguarding controls and ensuring compliance with governmental, legal, and tax requirements. Act as a process lead or new sales models and package calculation models. In this role, you also act as deputy for the Global Royalties operations manager during peaks/absence.
This role will be in our Berlin or Jersey City offices on a hybrid working model.
Role Responsibilities:
Book series editors' contracts, calculations & Statements
Manage the End-to-end Royalty process for Book series. This includes maintaining current databases of series Editor obligations (royalty-bearing, fixed fee, non-royalty, and hybrid contracts), including tiering/escalators, deliverables, and exceptions.
Review & process/link contracts of series editor obligations in the royalty system, release payments before due dates.
Recommend and communicate payment policy changes based on meaningful and measurable data analysis.
Oversee and approve 1st level payment entries for fixed fee agreements. Ensure SLA is met.
Recommend policy / process changes.
Ensure compliance with internal controls, regulatory requirements, and ensure the process is audit-proof.
Partner with IT on fixes/enhancements; plan UAT and controlled releases.
Identify and implement continuous improvement opportunities.
Legacy entity book royalty contracts, calculation & Statements
Ensure timely contract processing, validate royalty conditions, etc.
Run/oversee and validate royalty calculations, including recoupments.
Oversee the creation and submission of Royalty statements.
Ensure queries from authors and internal stakeholders are resolved.
Process lead New sales distribution models & Package calculation models
Lead the design, governance, and evaluation of new royalty models related to new sales distribution models.
Own package calculation models and allocation rules (e.g., title weighting, list price pro-rata, usage/consumption keys, Caps, multi-component splits).
Define requirements, document assumptions of new royalty models, and align with Publishing, Tax, Legal, and Finance.
Configure rules in the royalty system to automatically calculate the royalties of the new Royalty Business models, perform UAT, validate output, and sign off.
Monitor variances between expected and actual allocations, drive root cause analyses and fixes, and communicate impact to stakeholders if abnormalities occur.
All of the above need to be performed/executed in close conjunction with the Manager Global Royalty operations and VP Global AP & Royalties.
Compliance, tax & Controls
Ensure compliance with VAT/Tax, withholding tax, and reporting to the local government if required.
Prepare materials for internal/external audits. Implement and track remediation actions of any audit outcome.
Monitor performance, drive corrective actions, report issues, and discuss potential improvements with the Manager Global Royalty Operations.
Work closely together with Finance, Legal, the compliance team, and Tax.
Reporting, analytics
Maintain monthly Royalty KPI's & Dashboards.
Support Finance with accruals, reconcile sales interfaces.
Report on recoupment progress for advances, outstanding balances, or balances to be written off.
Leadership, Team management & Stakeholder management
Lead any direct reports that manage all non-emerging entities. This includes: coaching, coverage planning, and performance reviews.
Deputy for the manager of Global Royalty Operations.
Work closely together with the Manager Global Royalty Operations on hiring employee replacements.
Build strong relationships with Editorial/Publishing, contract management/Legal, Sales operations, AP, VMD, Tax, Finance, and IT.
Experience, Skills & Qualifications:
Bachelor's in accounting/finance / MBA (or equivalent).
5+ years of experience in a complex Royalty organization, and 2 years of Team lead experience.
Strong knowledge of royalty accounting and core accounting principles.
Proven contract interpretation (Royalty conditions, tiering/escalators, bundles, and exposure to usage-based royalty models.
Hands-on with royalty solutions, such as Rights Line (Alliant), Vista Royalties, Virtusales (Biblio), Vistex. As well as a good understanding of ERP systems such as SAP, Oracle.
SLA/KPI driven service delivery.
Excellent in writing and verbal communication, customer service oriented.
Process owner mindset: continues improvement mindset, end-to-end process accountability, understanding of how upstream and downstream input affects the processes, designing SOPs/controls, RACI, managing change, and measuring outcome. Think globally, standardization, and harmonisation.
Operational: Hands-on, comfortable with allocation logic, scenario testing, UAT, customer-focused, and able to deliver under pressure.
Analytics: Identify bottlenecks, perform root cause analysis, and fixes, confident with Excel, KPI storytelling, reconciliations, exception handling, variance analysis, and data-driven decisions.
People management: Coaching, building, and guiding a team. Provide feedback, expectations settings, and actively discuss employee development/growth.
Technical Capability:Uses technical / job knowledge and experience to meet and exceed job requirements/customer expectations. Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives.
Customer Focus (internal and external customers): Nurtures relationships by recognizing and delivering on internal and external customers' needs and opinions. Helps others to understand the implications of their decisions. Develops and sustains productive internal and external customer relationships.
Relationship Building/ Teamwork (incorporating Communication, Influencing and Trust): Builds effective relationships through positive communication that motivates and influences others. Honest and trustworthy; a valued team member, actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team.
Problem Solving: Takes initiative to identify current and potential problems and determines the best solution. Identifies the cause of problems and key issues through investigation; identifies effective, logical, and practical solutions.
Personal Effectiveness (incorporating results focused, productivity, ownership, delegation): Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to the overall success of the business
At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here gp/group/taking-responsibility/diversity-equity-inclusion
If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.
US employees are eligible for benefits including, but not limited to, medical, dental, vision, short and long term disability, life and AD&D insurance, tuition assistance, employee assistance program, paid vacation and sick time, flexible spending accounts, and a 401k retirement savings plan.In order to comply with various pay transparency laws and legislations in the United States, the salary range and benefits for this position are included. This information is only applicable to US-based candidates and the actual salary offer may vary based on work experience, education, skill level and equity. Salary ranges differ by country due to various local market considerations. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country. US Annualized Base Salary Range: $90,000 - $110,000.
For more information about career opportunities in Springer Nature please visit SpringerNatureCareers
#LI-EP1
$90k-110k yearly 3d ago
Customer Service Manager
Komline Sanderson 4.1
Service supervisor job in Peapack and Gladstone, NJ
Job Description
About Komline
As a pioneering leader in advanced separation technologies, Komline has established a global reputation for engineering excellence. Through our combination of innovative design, cutting-edge manufacturing capabilities, and decades of industry experience, we consistently deliver the highest quality equipment from our integrated manufacturing facilities. Serving our core markets of Water & Process, Agricultural & Renewables, and Industrials, we pride ourselves on providing comprehensive separation solutions precisely tailored to our clients' requirements. With a strong track record of strategic growth and acquisitions, Komline continues to expand its solution portfolio and technical capabilities while maintaining our commitment to innovation and customer satisfaction.
This Opportunity
Komline‑Sanderson is a leading provider of engineered solutions for the industrial and environmental markets, delivering high‑performance equipment across industries including wastewater treatment, mining, chemicals, and power generation. With a strong legacy of innovation, quality, and service, Komline-Sanderson commits to operational excellence and long‑term value creation.
The Customer Service Manager leads and develops a team of Field Service Technicians supporting municipal and industrial equipment installations. This role oversees day-to-day field service execution, including preventive maintenance, emergency response, commissioning support, and troubleshooting, while ensuring safety, quality, and customer satisfaction standards are met. The Customer Service Manager serves as the primary technical escalation point, coordinates labor and parts with the Director of Aftermarket, and drives service consistency, best practices, and continuous improvement in equipment reliability and service efficiency.
Roles and Responsibilities
Interface with contractors, consulting engineers, owners and vendors
Lend technical support to Field Service Technicians and other personnel
Supervise Customer Service administrative support and Field Service Technicians
Review new job files and project service requirements and availability of technical support and warranty records
Coordinate installation activities with contractors, resolve shortages and back charge claims
Validate claim, initiate and process RFM orders after approval to fill shortage requirements
Generate correspondence to contractor on claim rejecting non valid claims and detailing rejection
Research, document, obtain approval of and negotiate settlement of liability claims for warranty and back charges by phone, correspondence and outside meetings
Monitor projected service schedules and obtain formal requests for Komline field service (allocated contract requirements) from contractors and owners
Prepare and review trip itinerary, instruction manual and scope of work to be performed with Komline service technicians
Coordinate installation check out, start-up and performance test activities on daily bases with Komline service technicians, as required write contractors / owners
Evaluate operating unit performance in preparation for specified field performance testing
Review service reports, technical data sheets and manual with Komline service technicians after each assignment to ensure completion, all required data was obtained, and all problems have been noted
Initiate action and or RFM's to deal with outstanding problems / claims
Upon the successful completion of new projects issue a certificate of installation
Review, initial and forward for processing, expense reports and / or check requests for service technicians and shop personnel on special service assignment
Ensure that reports are submitted on a timely basis
Solicit, by mail and phone, paid service (for new equipment start-up) and service contracts (for existing equipment)
Process purchase orders and contracts, maintain scheduling and approve invoices for billing
Assist the mobile pilot trailer department. This includes services to set-up of installation, testing and preventative maintenance repair work
Provide projections for service manpower and skill requirements to meet current contract obligations
Engage in field trips as required to resolve back charge claims, conduct critical test work and perform inspections, negotiations or other functions which are beyond the scope of a service technician
Required Qualifications
Bachelor's degree in Engineering, Business, or related field, or equivalent combination of education and relevant sales experience
Minimum of 10+ years of experience in field service
Minimum of 4 years of experience managing a team of field service employees
Required to travel (50 - 75%) extensively including overnight trips and occasional weekend travel
Preferred Qualifications
Aftermarket equipment experience
Familiarity with municipal market & industrial market
Familiarity with manufactured equipment
Experience with CRM or ERP systems
Microsoft Dynamics 365 experience (D365)
Salesforce experience
Equal Opportunity Statement: Komline is an EEO employer - M/F/Vets/Disabled
$63k-119k yearly est. 3d ago
Patient Support Center Supervisor
Asembia LLC 3.7
Service supervisor job in Livingston, NJ
Patient Support Center Supervisor
Department: Patient Support Center / Call Center
Reports To: Director Operations
FLSA: Exempt
The Pharmacies operating hours are 8:00 am - 11:00 pm EST Monday through Friday, and Saturday through Sunday 8:00 am - 8:00 pm EST.
Primary Function:
The incumbent is responsible for executing program requirements and managing daily workflow.
Job Scope and Major Responsibilities:
Managing the workflow of their employees and delegating tasks.
Hold engaging team meetings and/or one-on-ones routinely with Team Leads.
Monitor quality and performance of the team and demonstrate the ability to provide feedback in an effective manner that drives change in behavior and results.
Accomplishes staff job results by coaching, counseling, and disciplining employees.
Training and onboarding.
Work in conjunction with Management Team and the Quality Assurance Team to communicate productivity gaps and quality as it pertains to the program.
Interface with programmers as needed to address any system enhancements or difficulties.
Creating team schedules and time and attendance management.
Setting goals for workers and making sure they comply with the company's policies and procedures.
Identify potential training gaps, escalating these to site leadership.
Alert site leadership to any potential staff matters, including performance or behavioral issues.
Ensuring that business goals, deadlines and performance standards are met
Maintain tracking document and crosscheck to ensure platform/tracking document accuracy
Attend manufacturer meetings to support ongoing program development
Establish effective rapport with other employees, clients, physicians, pharmacies, and clients
Adheres at all times to physical, administrative and technical safeguards related to core business when executing job functions.
Attendance and is critical.
Adhering to company policies and procedures.
Possess a professional demeanor, focused on respectful communication, a positive and reliable attitude, and responsible behavior. This includes dressing appropriately, being punctual, maintaining composure, and demonstrating accountability for your actions.
Working outside of core business hours may be required.
Other duties as assigned.
Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”).
Performance Criteria:
Success is defined by accurate and timely routing of referrals and reporting as well high levels of customer service.
Required Qualifications:
New Jersey Office ONLY:
Must be registered with the State of New Jersey Board of Pharmacy as a Pharmacy Technician.
Nevada Office ONLY:
Must have Nevada Pharmacy Technician License. Technician Trainee License, issued by the Nevada State Board of Pharmacy is permitted only for internal candidates striving to obtain their Nevada Pharmacy Technician license.
Arizona Office ONLY:
Pharmacy Technician License (requires national certification by PTCB or ExCPT), or Technician Trainee License, issued by the Arizona State Board of Pharmacy.
Pennsylvania Office ONLY:
All onsite employees must have PA Pharmacy Technician License.
ALL LOCATIONS:
Minimum 3-5 years pharmacy experience.
Some previous management experience preferred.
Individual must possess exemplary communication, organization, and time management skills.
Knowledge of ASPN network capabilities is also preferred.
Reliable and consistent attendance is required.
Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.
$40k-67k yearly est. Auto-Apply 31d ago
Machinery Service Supervisor - Piscataway, NJ
Foley Inc. 4.1
Service supervisor job in Piscataway, NJ
Manage Shop Technicians and jobs in progress daily.
Communicate with CSR's and CSR Manager regarding the daily workload.
Review and work with Service Advisor to maintain daily customer updates in Cat Interact Program.
Review and monitor the daily productivity of the Technicians and weekly expense report.
Review and monitor weekly overtime report.
Model and reinforce safety practices, which are consistent with our mission to ensure employees and customer safety.
Check repair history and open service letters for all jobs prior to starting the job.
Close service calls daily.
Complete warranty checklist, be accountable for accuracy.
Perform weekly shop inspections for assigned areas. List all areas/items requiring attention in app and schedule to be addressed accordingly.
Assure that Technicians are completing their JHA forms, locking and tagging out the machines they are assigned to, wearing all proper PPE, and keeping a clean work area daily.
Perform daily safety observations.
RECOMMENDED QUALIFICATIONS:
High School Diploma or equivalent is required.
Minimum 8 years experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Excellent communication and interpersonal skills; both verbal and written.
Experience with Microsoft Office, Excel, Word.
Equal Opportunity Employer
Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.
$53k-85k yearly est. 11d ago
Psychosocial Services Supervisor, Newark, NJ
Kind Snacks 4.5
Service supervisor job in Newark, NJ
About KIND Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.
Position Summary
KIND seeks a Psychosocial ServicesSupervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The incumbent will also oversee specific program areas and support the national Psychosocial Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. The Psychosocial ServicesSupervisor will staff a small caseload of critical cases and provide clinical consultation for the legal teams.Essential Functions
Staffs a small caseload of critical referrals in office where the supervisor is located.
Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.).
Ensures Social Services Coordinators (SSCs) adhere to policies and procedures.
Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices.
Develops a framework for new supervision structure to support implementation across other offices.
Provides therapeutic support and crisis management with the legal team.
Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
Supervises MSW interns housed in field office where supervisor is located.
Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming.
Completes reports to meet both internal and external program requirements in a timely manner.
KIND will evaluate proven local practices and institutionalize and share them across all of KIND's offices.
Develops a consistent, high-quality approach to supervision, and expansion of in-house programming.
Supports assigned offices' therapeutic programming and specific initiatives around client support.
Qualifications and Requirements
Master's degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC).
Advanced fluency in English and Spanish, spoken and written, is required (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking).
Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns
Minimum 5 years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location).
Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations.
Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation.
Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution.
Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors.
Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment.
Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports.
Ability to handle tech-related responsibilities including management of digital calendars and video conferencing.
Experience working with multidisciplinary or interdisciplinary teams.
Ability to travel as assigned.
Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND's team and have in-person meetings with clients.
Excellent written and oral communication skills in English.
Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
Committed to practicing and supporting wellbeing and a work-home life balance.
Experience working and communicating in a remote environment preferred but not required.
Our Benefits - Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. - Pre-tax flexible spending account (FSA) for both medical and dependent care. - Pre-tax transit and parking spending account. - Employer-paid life insurance and accidental death and dismemberment insurance. - Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link.
Application Instructions
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
Disclaimer:
KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website:
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$53k-85k yearly est. Auto-Apply 60d+ ago
Service Supervisor- Jersey City- Lease Up
Education Realty Trust Inc.
Service supervisor job in Madison, NJ
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
This is a live in position. On-call will also be required.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
* Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
BASIC KNOWLEDGE & QUALIFICATIONS:
* High school diploma, GED, or related experience and training.
* Experience in property management maintenance, other building maintenance, or related trade.
* Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
* Ability to apply principles of logical thinking to define and correct problems.
* Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
* Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
* Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager's use. Property management system experience preferred.
* Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.
SPECIALIZED SKILLS:
* Incumbents must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc.
* Incumbents must have all certifications as required by State and Local jurisdictions.
* Incumbents must have a valid driver's license to operate a golf cart on the property, if applicable.
TRAVEL / PHYSICAL DEMANDS:
* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
* Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
* Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
* Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays.
#LI-SV1
The hourly range for this position is $40.00 - $42.50
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
$40-42.5 hourly Auto-Apply 6d ago
Cell Services Supervisor - Second Shift
Ibx 4.8
Service supervisor job in Piscataway, NJ
As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service.As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service.
Job Description
POSITION SUMMARY:
Reporting to the Manager, Sample Processing Services of IBX. Hours: Tuesday - Saturday 2PM - 10:30PM. This position provides managerial, high-level technical/scientific support in the operation of the IBX Cell Laboratory. The responsibilities of the position also include the training and supervision of technical staff and student workers, organizing and overseeing lab operations and new projects that require the implementation of new services, overseeing production and QC of media, working with the IT group to build workflows and database queries and generating weekly reports for upper management,. An important component of the position is high level supervision of daily and weekend processing, including coordinating team efforts and ensuring that weekend staffing meets processing demands
PERFORMANCE GOALS:
· This position works with the Manager and/or director of the Cell Lab to help coordinate in the following areas
o Review reports/data on processes occurring in the lab for clients and other stakeholders
o Help build, validate and implement SOPs for new services
o Has primary responsibility for coordinating the efforts of the Cell Lab team in daily biomaterial processing, reporting to the Director and Manager of the Cell Lab on all operational aspects of management of the lab.
· This position works with the Manager of the Cell Lab to ensure the smooth operation of their team such as
Developing and/or implementing processes for recording data resulting in the lab, including cell culture growth, quality control test results, storage recording, and distribution tracking
Submitting samples for quality testing and making decisions of resulting quality based on these results
Examining chain of custody for samples, quality of reagents used in processing, laboratory conditions and technical performance.
Within their own team a supervisor is responsible for
o Prioritizing daily tasks
Making decisions about the course of action to be taken in processing a sample
o Resolving routine conflicts and issues
Ensuring that staff follow standard operating protocols (SOPs) and maintain accurate data entry procedures in LIMS.
o Ordering supplies and ensuring that stock inventories are maintained for all essential reagents, and overseeing ordering and installation of new equipment as well as ensuring that all equipment is maintained on appropriate schedules.
o Documenting deviations and overseeing event resolutions in the QMS system
Work in the lab as necessary to meet daily lab operation expectations in the event of a staffing shortage
Troubleshooting processing issues including ones related to poor cell growth and culture contamination
Ensuring that the team remains up-to-date on training, including but not limited to SOP training, competency training, regulatory training and safety training
Qualifications
COMPETENCIES:
Must be proficient in all aspects of blood processing and cell culture, passaging and cryopreservation.
Must be well-organized
Ability to conduct and organize laboratory based business enterprise efficiently and expeditiously while maintaining a high level of accuracy and attention to detail.
· Works independently with minimal supervision.
QUALIFICATIONS:
Requires a Bachelors or Masters degree in a Life Sciences field with 5 or more years of experience in advanced laboratory operations.
Masters degree in a life science is preferred
Must have several years experience supervising and managing a high volume complex laboratory of 5 or more individuals that coordinates activities with multiple other divisions and external laboratories.
Detailed working knowledge of cell biology and cell culture techniques. This knowledge is essential for training, supervision and evaluating technical staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$68k-99k yearly est. 1d ago
Call Center Supervisor
072&& Lindsay Wipperman PSL Account
Service supervisor job in Piscataway, NJ
Supervises and coordinates activities of employees providing customer service by performing the following duties: • Maintains call distribution system. • Determines appropriate scheduling of staff based on call volume or other anticipated events.
• Monitors productivity of customer service representatives.
• Monitors calls to observe accuracy and conformity to company policies.
• Answers questions to address customer complaints.
• Performs other related duties as assigned.
$31k-52k yearly est. 60d+ ago
Summer Camp Regional Supervisor
Black Rocket Productions 3.6
Service supervisor job in Paramus, NJ
Job Description
APPLY NOW TO BECOME A ROCKETEER!
"We think we're preparing kids for tomorrow. Kids just think it's cool!"
Are you passionate about Video Games, App Design, Digital Movies, Robotics, or STEM? Do you love building up teachers to help them lead and inspire kids?
We are seeking enthusiastic, motivated and talented individuals to work as seasonal supervisors for Black Rocket technology camps. We strongly encourage those who have completed or are working towards their supervisor or principal certification to apply!
This is a summer seasonal position and you are expected to work the entire summer, following the prevailing local school district summer break schedule. Black Rocket will TRAIN you! Get paid to build your resume and have a ton of fun. Training requires your availability on some evenings and a weekend. For more information see our website, *********************************
Regional Supervisors are enthusiastic, organized, and motivated individuals. They are confident in their ability to supervise instructors, as well as interact with students, parents, and program directors. All applicants must have experience with managing schedules or events, experience managing adults, and evidence of strong people skills. The ideal candidate will also have a background as a school supervisor, school administrator, teacher leader, or similar. The ideal candidate will have knowledge of effective instructional practices and strong problem-solving skills.
Requirements:
Experience managing adults in a school or after school setting
Experience managing schedules or planning events
3+ Years of K-12 school experience required
Comfortable with a range of technology, such as video editing, digital arts, coding, game development, gaming, robotics, or similar technology ideal but not required
Comfortable traveling to multiple sites within your region throughout the day
Strong problem solving skills
Knowledge of effective instructional practices
Comfortable giving feedback to and evaluating teachers of all levels
Available to commit to the whole summer season (typically the week after local schools let out through the week before school starts back, but varies by region)
Available for limited evening meetings in May prior to the start of summer
Available for one weekend face to face meeting
Available to start training online at your own pace starting in May
Employee discounts available for select Black Rocket Camps
Rate: $25/hr - $30/hr
Who is Black Rocket?
Black Rocket provides unique educational enrichment programs to children and young adults. Our distinct enrichment programs focus on the intersection of creativity and technology. Each course emphasizes self-empowerment, critical thinking, and creative problem solving through hands-on learning. Whether in the classroom or the cloud, we believe every student is unique in their ability and talents. Black Rocket's mission is to enhance student learning by igniting, unleashing and enhancing these distinct talents. Start your journey inspiring kids today!
**We will only review applications submitted online. Please do not send information or submit inquiries via email or phone.
We begin recruiting for summer in January and positions are filled on a 'rolling' basis.
Requirements:
Experience managing adults in a school or after school setting
Experience managing schedules or planning events
3+ Years of K-12 school experience required
Comfortable with a range of technology, such as video editing, digital arts, coding, game development, gaming, robotics, or similar technology ideal but not required
Comfortable traveling to multiple sites within your region throughout the day
Strong problem solving skills
Knowledge of effective instructional practices
Comfortable giving feedback to and evaluating teachers of all levels
Available to commit to the whole summer season (typically the week after local schools let out through the week before school starts back, but varies by region)
Available for limited evening meetings in May prior to the start of summer
Available for one weekend face to face meeting
Available to start training online at your own pace starting in May
Employee discounts available for select Black Rocket Camps
Rate: $25/hr - $30/hr
Requirements:
Experience managing adults in a school or after school setting
Experience managing schedules or planning events
3+ Years of K-12 school experience required
Comfortable with a range of technology, such as video editing, digital arts, coding, game development, gaming, robotics, or similar technology ideal but not required
Comfortable traveling to multiple sites within your region throughout the day
Strong problem solving skills
Knowledge of effective instructional practices
Comfortable giving feedback to and evaluating teachers of all levels
Available to commit to the whole summer season (typically the week after local schools let out through the week before school starts back, but varies by region)
Available for limited evening meetings in May prior to the start of summer
Available for one weekend face to face meeting
Available to start training online at your own pace starting in May
Employee discounts available for select Black Rocket Camps
Rate: $25/hr - $30/hr
Benefits:
Paid tolls
Partial mileage reimbusement for all travel
Paid training
$25 hourly 2d ago
CELL CENTER SUPERVISOR ROLE
Healthcare Support Staffing
Service supervisor job in Jersey City, NJ
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
ABOUT THE JOB:
This is a Call Center Supervisor. Responsible for the daily management of staff and inventory to ensure delivery of exceptional customer service.
Responsibilities:
Evaluate strengths and weaknesses of staff in order to foster a positive working environment which includes: Daily evaluations, coaching and mentoring the business team in order to enhance staff performance levels for quality, production, and attendance while ensuring accuracy and compliance with internal/external policies.
Allocate work assignments to ensure daily receipts are processed in accordance with Service Agreements
Review work load to identify gaps in processes and/or inefficiencies.
Incorporate applicable workflows and business rules.
Perform appropriate data analysis and reporting.
Ensure customer satisfaction by developing business partnerships with internal and external customers for seamless results and by expediting resolutions of complex problems/issues either by resolution, or escalation.
Monitor and track expenses as tied to the defined budget.
Provide coaching/mentoring to less experienced staff members and peers.
May oversee multiple work teams and/or servicing of multiple projects.
May participate in and/or lead departmental and interdepartmental work groups.
Perform other relevant tasks as assigned by management.
Additional Details:
Take initiative!
Always being positive
Qualifications
Requires a Bachelor's Degree
3 years of Leadership experience of a large INBOUND call center
3 years INBOUND Call Center
MUST BE METRICS DRIVEN and articulate what they have done
Must have a VERY supportive attitude and be a mentor to his reps.
Advanced Microsoft Excel Skills
Ability to balance multiple priorities.
Leadership Skills, Team Player, Strong Analytical, and Interpersonal Skills.
Additional Information
Interested in being considered?
If you are interested in applying to this position, please contact Katleen Angala at 321-445-8143 and click the Green "I'm Interested" Button to email your resume.
$36k-58k yearly est. 1d ago
Call Center Supervisor
Turn2Partners
Service supervisor job in Hackensack, NJ
We are seeking a detail-oriented and experienced Call Center Supervisor to oversee a team of Intake and Outbound Representatives handling sensitive, high-volume claimant interactions. The Supervisor will be responsible for ensuring quality, compliance, team performance, and client satisfaction, while supporting daily operations and coaching a team of 10-15 agents.
Key Responsibilities
Team Management & Daily Operations
Supervise, schedule, and support a team of 10-15 Call Center Representatives.
Monitor call queues, response times, and service level metrics in real time.
Ensure appropriate coverage during high-volume spikes or time-sensitive campaigns.
Serve as the first point of escalation for challenging or sensitive calls.
Performance Management
Track and review agent productivity, attendance, and call metrics.
Provide coaching, feedback, and recognition to team members.
Assist with onboarding and training reinforcement for new hires.
Process & Workflow Oversight
Enforce consistent use of scripts, intake protocols, and CRM documentation standards.
Recommend improvements to workflows, escalation processes, and call handling.
Cross-Department Collaboration
Communicate campaign-specific updates, process changes, or urgent instructions across teams.
Partner with leadership and technical support to resolve operational issues.
Required Qualifications
1-3 years of experience in a call center supervisory role.
Experience in high-volume, compliance-driven environments strongly preferred.
Strong understanding of call center KPIs and performance metrics.
Excellent communication, coaching, and problem-solving skills.
Familiarity with call center systems such as dialers, CRMs, and e-signature platforms.
Bilingual (Spanish) skills are a plus.
$31k-52k yearly est. 60d+ ago
Cytology Team Lead
Labcorp 4.5
Service supervisor job in Raritan, NJ
***$15,000 Sign-On Bonus! (External candidates only)
Are you a certified Cytotechnologist? If so, Labcorp wants to speak with you about exciting opportunities to join our team as a Cytotechnologist Team Leader in Raritan, NJ. This will be a fast paced, customer focused, and challenging environment. Labcorp has a comprehensive benefits package and competitive compensation.
**Pay Range: $50.00 - $60.00
All job offers will bebased on a candidates skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.
Schedule: Tuesday - Saturday (10am - 6:30p)
Benefits:
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.For more detailed information, pleaseclick here.
Job Responsibilities:
Assist in the supervision of the Cytology lab providing coverage in the absence of the supervisor
Maintain the qualifications required for quality control for all Cytotechnologists
Review the daily workload of negative cases for a minimum of 10% quality control review
Generate a final report regarding the unsatisfactory cases on a daily basis
Provide a render of final diagnosis for cases designated for triage
Review follow-up clinical information and biopsy correlation when available
Screen and evaluate any gynecologic and non-gynecologic specimens sent to the laboratory for the determination of possible malignant or related abnormal conditions
Screening of all liquid based cytology, both manual and imaged, as well as conventional slides
Perform microscopic evaluation of cytological specimens following laboratory procedures and policies
Ensure proper documentation of workload recording, including screening and non-screening activities as required by CLIA and laboratory guidelines
Maintain absolute integrity in the accurate performance and reporting of results
Meet slide screening requirements as per standard operating procedure
Finalize testing results into the computer in an accurate and timely manner
Provide backup for cytology processing and other tasks as needed
Comply with all safety, infection control and HIPAA policies
Requirements:
Bachelor of Science degree from an accredited college/university
Successful completion of an accredited Cytology program
ASCP Cytotechnologist (CT) Certification is required
1 year of experience as a Cytotechnologist
ThinPrep and SurePath certifications is a plus
Must pass slide screening requirements and annual CAP proficiency test
Demonstrated understanding of Cyto preparation techniques
Automated and non-automated testing experience is preferred
Familiarity with laboratory information systems (LIS)
Ability to work independently or within a team
Highly organized and strong attention to detail
Strong communication skills; both written and verbal
Must be able to pass a standardized color vision screen
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ouraccessibility siteor contact us at Labcorp Accessibility. Formore information about how we collect and store your personal data, please see our Privacy Statement.
RequiredPreferredJob Industries
Other
$50-60 hourly 60d+ ago
Service Desk Supervisor (38790)
Omega Systems 4.1
Service supervisor job in Elmwood Park, NJ
OMEGA SYSTEMS JOB DESCRIPTION
Service Desk Supervisor Reports To: Service Desk Manager Division: Service Desk FSLA: Exempt Office Designation: Elmwood Park-In Office, Hybrid
The Supervisor takes a leadership role in setting service vision and direction for the Service Desk group, ensures standards and security policies are maintained in accordance with Omega Policies and procedures. This position ensures performance management, sponsors career development activities, and leads efforts to implement and develop core competencies, processes, and disciplines. Proactive resource planning is completed based on anticipated demand.
Functional Responsibility and Task Statements
Operational Responsibilities
Supervising end-user services and technical support services.
Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
Provide consistent training and mentoring to members.
Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
Create, Update, and Improve Documentation to ensure high level of service.
Review Timesheets Weekly
Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.
Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.
Leadership and People Responsibilities
Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.
Technical Responsibility and Task Statements
Administrate and facilitate personnel to hire and retain staff.
Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
Establish staff training and development programs related to technical services.
Develop measures and controls to ensure performance standards and goals are achieved.
Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
Mentor and develop direct reports through personal behaviors.
Ensure to provide customer satisfaction across all technical service offerings.
Provide monthly technical activity and status reports
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.
Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Travel Requirements: Minimal travel is required for this position.
Desired Qualifications and Skills
Bachelor's degree in a job-related discipline or equivalent working experience.
Minimum of five years of technical experience.
Must have former technical supervisory experience preferably in a Call Center or similar environment.
Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
Ability to communicate technical/complex information both verbally and in writing.
Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels
EEO STATEMENT
It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
$60k-121k yearly est. 6d ago
Machinery Service Supervisor - Piscataway, NJ
Foley 4.1
Service supervisor job in Piscataway, NJ
Manage Shop Technicians and jobs in progress daily.
Communicate with CSR's and CSR Manager regarding the daily workload.
Review and work with Service Advisor to maintain daily customer updates in Cat Interact Program.
Review and monitor the daily productivity of the Technicians and weekly expense report.
Review and monitor weekly overtime report.
Model and reinforce safety practices, which are consistent with our mission to ensure employees and customer safety.
Check repair history and open service letters for all jobs prior to starting the job.
Close service calls daily.
Complete warranty checklist, be accountable for accuracy.
Perform weekly shop inspections for assigned areas. List all areas/items requiring attention in app and schedule to be addressed accordingly.
Assure that Technicians are completing their JHA forms, locking and tagging out the machines they are assigned to, wearing all proper PPE, and keeping a clean work area daily.
Perform daily safety observations.
RECOMMENDED QUALIFICATIONS:
High School Diploma or equivalent is required.
Minimum 8 years experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Excellent communication and interpersonal skills; both verbal and written.
Experience with Microsoft Office, Excel, Word.
Equal Opportunity Employer
Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.
$53k-85k yearly est. Auto-Apply 10d ago
Psychosocial Services Supervisor, Newark, NJ
Kind 4.5
Service supervisor job in Newark, NJ
Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.
Position Summary
KIND seeks a Psychosocial ServicesSupervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The incumbent will also oversee specific program areas and support the national Psychosocial Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. The Psychosocial ServicesSupervisor will staff a small caseload of critical cases and provide clinical consultation for the legal teams.Essential Functions
Staffs a small caseload of critical referrals in office where the supervisor is located.
Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.).
Ensures Social Services Coordinators (SSCs) adhere to policies and procedures.
Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices.
Develops a framework for new supervision structure to support implementation across other offices.
Provides therapeutic support and crisis management with the legal team.
Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
Supervises MSW interns housed in field office where supervisor is located.
Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming.
Completes reports to meet both internal and external program requirements in a timely manner.
KIND will evaluate proven local practices and institutionalize and share them across all of KIND's offices.
Develops a consistent, high-quality approach to supervision, and expansion of in-house programming.
Supports assigned offices' therapeutic programming and specific initiatives around client support.
Qualifications and Requirements
Master's degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC).
Advanced fluency in English and Spanish, spoken and written, is required (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking).
Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns
Minimum 5 years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location).
Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations.
Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation.
Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution.
Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors.
Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment.
Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports.
Ability to handle tech-related responsibilities including management of digital calendars and video conferencing.
Experience working with multidisciplinary or interdisciplinary teams.
Ability to travel as assigned.
Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND's team and have in-person meetings with clients.
Excellent written and oral communication skills in English.
Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
Committed to practicing and supporting wellbeing and a work-home life balance.
Experience working and communicating in a remote environment preferred but not required.
Our Benefits - Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. - Pre-tax flexible spending account (FSA) for both medical and dependent care. - Pre-tax transit and parking spending account. - Employer-paid life insurance and accidental death and dismemberment insurance. - Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link.
Application Instructions
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
Disclaimer:
KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website:
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$53k-85k yearly est. 3d ago
Floating Service Supervisor
Education Realty Trust Inc.
Service supervisor job in New Brunswick, NJ
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
* Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
BASIC KNOWLEDGE & QUALIFICATIONS:
* High school diploma, GED, or related experience and training.
* Experience in property management maintenance, other building maintenance, or related trade.
* Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
* Ability to apply principles of logical thinking to define and correct problems.
* Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
* Ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
* Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for manager's use. Property management system experience preferred.
* Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.
SPECIALIZED SKILLS:
* Incumbents must have EPA certifications Type I and II or Universal if position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc.
* Incumbents must have all certifications as required by State and Local jurisdictions.
* Incumbents must have valid driver's license to operate a golf cart on property.
TRAVEL / PHYSICAL DEMANDS:
* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
* Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
* Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
* Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays.
#LI-SV1
The hourly range for this position is $34.00 - $36.00
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
$34-36 hourly Auto-Apply 31d ago
Cell Services Supervisor - Second Shift
IBX 4.8
Service supervisor job in Piscataway, NJ
As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service.As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service.
Job Description
POSITION SUMMARY:
Reporting to the Manager, Sample Processing Services of IBX. Hours: Tuesday - Saturday 2PM - 10:30PM. This position provides managerial, high-level technical/scientific support in the operation of the IBX Cell Laboratory. The responsibilities of the position also include the training and supervision of technical staff and student workers, organizing and overseeing lab operations and new projects that require the implementation of new services, overseeing production and QC of media, working with the IT group to build workflows and database queries and generating weekly reports for upper management,. An important component of the position is high level supervision of daily and weekend processing, including coordinating team efforts and ensuring that weekend staffing meets processing demands
PERFORMANCE GOALS:
· This position works with the Manager and/or director of the Cell Lab to help coordinate in the following areas
o Review reports/data on processes occurring in the lab for clients and other stakeholders
o Help build, validate and implement SOPs for new services
o Has primary responsibility for coordinating the efforts of the Cell Lab team in daily biomaterial processing, reporting to the Director and Manager of the Cell Lab on all operational aspects of management of the lab.
· This position works with the Manager of the Cell Lab to ensure the smooth operation of their team such as
Developing and/or implementing processes for recording data resulting in the lab, including cell culture growth, quality control test results, storage recording, and distribution tracking
Submitting samples for quality testing and making decisions of resulting quality based on these results
Examining chain of custody for samples, quality of reagents used in processing, laboratory conditions and technical performance.
Within their own team a supervisor is responsible for
o Prioritizing daily tasks
Making decisions about the course of action to be taken in processing a sample
o Resolving routine conflicts and issues
Ensuring that staff follow standard operating protocols (SOPs) and maintain accurate data entry procedures in LIMS.
o Ordering supplies and ensuring that stock inventories are maintained for all essential reagents, and overseeing ordering and installation of new equipment as well as ensuring that all equipment is maintained on appropriate schedules.
o Documenting deviations and overseeing event resolutions in the QMS system
Work in the lab as necessary to meet daily lab operation expectations in the event of a staffing shortage
Troubleshooting processing issues including ones related to poor cell growth and culture contamination
Ensuring that the team remains up-to-date on training, including but not limited to SOP training, competency training, regulatory training and safety training
Qualifications
COMPETENCIES:
Must be proficient in all aspects of blood processing and cell culture, passaging and cryopreservation.
Must be well-organized
Ability to conduct and organize laboratory based business enterprise efficiently and expeditiously while maintaining a high level of accuracy and attention to detail.
· Works independently with minimal supervision.
QUALIFICATIONS:
Requires a Bachelors or Masters degree in a Life Sciences field with 5 or more years of experience in advanced laboratory operations.
Masters degree in a life science is preferred
Must have several years experience supervising and managing a high volume complex laboratory of 5 or more individuals that coordinates activities with multiple other divisions and external laboratories.
Detailed working knowledge of cell biology and cell culture techniques. This knowledge is essential for training, supervision and evaluating technical staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a service supervisor earn in Randolph, NJ?
The average service supervisor in Randolph, NJ earns between $41,000 and $111,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Randolph, NJ
$67,000
What are the biggest employers of Service Supervisors in Randolph, NJ?
The biggest employers of Service Supervisors in Randolph, NJ are: