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The differences between service technician associates and client service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service technician associate and a client service technician. Additionally, a service technician associate has an average salary of $49,003, which is higher than the $48,433 average annual salary of a client service technician.
The top three skills for a service technician associate include customer service, troubleshoot and customer satisfaction. The most important skills for a client service technician are customer service, troubleshoot, and customer satisfaction.
Service technician associates develop written technical correspondences via the internet on a corporate website. They create print queues on the print server and set up printers on the user's workstations. They examine customer's units for potentially defective parts causing impairment of proper equipment uptime. They help customers configure internet connections. They maintain up-to-date knowledge of publishing modification and retrofits to help customers maximize equipment uptime. Also, they must have the traits of physical strength, mechanical skills, and dexterity.
A client service technician visits the clients' locations to fix problematic equipment or complex machines that they find hard to move because of their connections with other outer systems or their sizes. Besides assisting clients and answering phone inquiries, client service technicians also install and test machinery, equipment, and products and guide customers to use the product correctly. They identify issues and evaluate the available data by using various diagnostic tools.
Service technician associates and client service technicians have different pay scales, as shown below.
| Service Technician Associate | Client Service Technician | |
| Average salary | $49,003 | $48,433 |
| Salary range | Between $27,000 And $87,000 | Between $25,000 And $90,000 |
| Highest paying City | Boston, MA | - |
| Highest paying state | Massachusetts | - |
| Best paying company | Meta | - |
| Best paying industry | - | - |
There are a few differences between a service technician associate and a client service technician in terms of educational background:
| Service Technician Associate | Client Service Technician | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service technician associates' and client service technicians' demographics:
| Service Technician Associate | Client Service Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.7% Female, 32.3% | Male, 61.6% Female, 38.4% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 1.8% White, 72.3% American Indian and Alaska Native, 0.8% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |