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The differences between service technician associates and field technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service technician associate and a field technician. Additionally, a service technician associate has an average salary of $49,003, which is higher than the $37,520 average annual salary of a field technician.
The top three skills for a service technician associate include customer service, troubleshoot and customer satisfaction. The most important skills for a field technician are customer service, ladders, and test equipment.
Service technician associates develop written technical correspondences via the internet on a corporate website. They create print queues on the print server and set up printers on the user's workstations. They examine customer's units for potentially defective parts causing impairment of proper equipment uptime. They help customers configure internet connections. They maintain up-to-date knowledge of publishing modification and retrofits to help customers maximize equipment uptime. Also, they must have the traits of physical strength, mechanical skills, and dexterity.
A field technician is responsible for providing technical and maintenance support for the customers by area visits. Field technicians' duties include diagnosing technical problems, replacing malfunction components, upgrading systems for efficiency, running equipment tests to ensure stability, creating draft reports of performed processes, utilizing vehicles and other tools safely, following client's specifications on operating equipment, and adhering to the safety standards. A field technician must have excellent communication and decision-making skills, as well as extensive knowledge of the technological industry.
Service technician associates and field technicians have different pay scales, as shown below.
| Service Technician Associate | Field Technician | |
| Average salary | $49,003 | $37,520 |
| Salary range | Between $27,000 And $87,000 | Between $28,000 And $48,000 |
| Highest paying City | Boston, MA | Washington, DC |
| Highest paying state | Massachusetts | Connecticut |
| Best paying company | Meta | DCP Midstream |
| Best paying industry | - | Energy |
There are a few differences between a service technician associate and a field technician in terms of educational background:
| Service Technician Associate | Field Technician | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service technician associates' and field technicians' demographics:
| Service Technician Associate | Field Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.7% Female, 32.3% | Male, 88.5% Female, 11.5% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 1.8% White, 72.3% American Indian and Alaska Native, 0.8% | Black or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.8% Asian, 1.7% White, 71.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |