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The differences between service technician associates and remote services technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service technician associate and a remote services technician. Additionally, a service technician associate has an average salary of $49,003, which is higher than the $48,302 average annual salary of a remote services technician.
The top three skills for a service technician associate include customer service, troubleshoot and customer satisfaction. The most important skills for a remote services technician are customer service, troubleshoot, and inbound calls.
Service technician associates develop written technical correspondences via the internet on a corporate website. They create print queues on the print server and set up printers on the user's workstations. They examine customer's units for potentially defective parts causing impairment of proper equipment uptime. They help customers configure internet connections. They maintain up-to-date knowledge of publishing modification and retrofits to help customers maximize equipment uptime. Also, they must have the traits of physical strength, mechanical skills, and dexterity.
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
Service technician associates and remote services technicians have different pay scales, as shown below.
| Service Technician Associate | Remote Services Technician | |
| Average salary | $49,003 | $48,302 |
| Salary range | Between $27,000 And $87,000 | Between $29,000 And $78,000 |
| Highest paying City | Boston, MA | - |
| Highest paying state | Massachusetts | - |
| Best paying company | Meta | - |
| Best paying industry | - | - |
There are a few differences between a service technician associate and a remote services technician in terms of educational background:
| Service Technician Associate | Remote Services Technician | |
| Most common degree | Bachelor's Degree, 54% | Associate Degree, 38% |
| Most common major | Business | Computer Science |
| Most common college | - | - |
Here are the differences between service technician associates' and remote services technicians' demographics:
| Service Technician Associate | Remote Services Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.7% Female, 32.3% | Male, 84.0% Female, 16.0% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 1.8% White, 72.3% American Indian and Alaska Native, 0.8% | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 1% | 1% |