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The differences between service technician associates and senior service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service technician associate and a senior service technician. Additionally, a senior service technician has an average salary of $74,893, which is higher than the $49,003 average annual salary of a service technician associate.
The top three skills for a service technician associate include customer service, troubleshoot and customer satisfaction. The most important skills for a senior service technician are customer service, preventative maintenance, and java.
Service technician associates develop written technical correspondences via the internet on a corporate website. They create print queues on the print server and set up printers on the user's workstations. They examine customer's units for potentially defective parts causing impairment of proper equipment uptime. They help customers configure internet connections. They maintain up-to-date knowledge of publishing modification and retrofits to help customers maximize equipment uptime. Also, they must have the traits of physical strength, mechanical skills, and dexterity.
A Senior Service Technician manages the work of engineering technicians. They are responsible for delivering solutions for challenging problems, leading multiple projects, and handling daily activities.
Service technician associates and senior service technicians have different pay scales, as shown below.
| Service Technician Associate | Senior Service Technician | |
| Average salary | $49,003 | $74,893 |
| Salary range | Between $27,000 And $87,000 | Between $51,000 And $108,000 |
| Highest paying City | Boston, MA | Seattle, WA |
| Highest paying state | Massachusetts | Washington |
| Best paying company | Meta | UBS |
| Best paying industry | - | Energy |
There are a few differences between a service technician associate and a senior service technician in terms of educational background:
| Service Technician Associate | Senior Service Technician | |
| Most common degree | Bachelor's Degree, 54% | Associate Degree, 39% |
| Most common major | Business | Electrical Engineering |
| Most common college | - | - |
Here are the differences between service technician associates' and senior service technicians' demographics:
| Service Technician Associate | Senior Service Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.7% Female, 32.3% | Male, 88.2% Female, 11.8% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 1.8% White, 72.3% American Indian and Alaska Native, 0.8% | Black or African American, 5.3% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |