Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service technician associates and service center technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service technician associate and a service center technician. Additionally, a service technician associate has an average salary of $49,003, which is higher than the $36,643 average annual salary of a service center technician.
The top three skills for a service technician associate include customer service, troubleshoot and customer satisfaction. The most important skills for a service center technician are strong customer service, customer service, and troubleshoot.
Service technician associates develop written technical correspondences via the internet on a corporate website. They create print queues on the print server and set up printers on the user's workstations. They examine customer's units for potentially defective parts causing impairment of proper equipment uptime. They help customers configure internet connections. They maintain up-to-date knowledge of publishing modification and retrofits to help customers maximize equipment uptime. Also, they must have the traits of physical strength, mechanical skills, and dexterity.
A service center technician provides customer support on field visits. They manage installation, repair, and debugging on-site. They must listen to customers' concerns to identify problems. Typically, they work with a technician team.
Service technician associates and service center technicians have different pay scales, as shown below.
| Service Technician Associate | Service Center Technician | |
| Average salary | $49,003 | $36,643 |
| Salary range | Between $27,000 And $87,000 | Between $27,000 And $49,000 |
| Highest paying City | Boston, MA | Dartmouth, MA |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Meta | Ernst & Young |
| Best paying industry | - | Technology |
There are a few differences between a service technician associate and a service center technician in terms of educational background:
| Service Technician Associate | Service Center Technician | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service technician associates' and service center technicians' demographics:
| Service Technician Associate | Service Center Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.7% Female, 32.3% | Male, 71.9% Female, 28.1% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 1.8% White, 72.3% American Indian and Alaska Native, 0.8% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |