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The differences between service technician associates and service technician leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service technician associate and a service technician lead. Additionally, a service technician lead has an average salary of $104,707, which is higher than the $49,003 average annual salary of a service technician associate.
The top three skills for a service technician associate include customer service, troubleshoot and customer satisfaction. The most important skills for a service technician lead are customer service, java, and infrastructure.
Service technician associates develop written technical correspondences via the internet on a corporate website. They create print queues on the print server and set up printers on the user's workstations. They examine customer's units for potentially defective parts causing impairment of proper equipment uptime. They help customers configure internet connections. They maintain up-to-date knowledge of publishing modification and retrofits to help customers maximize equipment uptime. Also, they must have the traits of physical strength, mechanical skills, and dexterity.
Service technicians are skilled professionals who are responsible for installing and maintaining equipment used in the operations of an organization. These technicians are required to provide preventive maintenance on equipment and train maintenance personnel on the proper procedures to follow. They must assess customer complaints and negotiate appropriate compensation base on the severity of the situation. Service technicians must also lead a team of technicians in inspection and repair based on the Occupational Safety and Health Administration (OSHA) standards.
Service technician associates and service technician leads have different pay scales, as shown below.
| Service Technician Associate | Service Technician Lead | |
| Average salary | $49,003 | $104,707 |
| Salary range | Between $27,000 And $87,000 | Between $66,000 And $164,000 |
| Highest paying City | Boston, MA | San Francisco, CA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Meta | Meta |
| Best paying industry | - | Technology |
There are a few differences between a service technician associate and a service technician lead in terms of educational background:
| Service Technician Associate | Service Technician Lead | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service technician associates' and service technician leads' demographics:
| Service Technician Associate | Service Technician Lead | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.7% Female, 32.3% | Male, 90.3% Female, 9.7% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 1.8% White, 72.3% American Indian and Alaska Native, 0.8% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 15.6% Asian, 1.7% White, 72.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |