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The differences between service technicians and service technician leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service technician and a service technician lead. Additionally, a service technician lead has an average salary of $104,707, which is higher than the $40,379 average annual salary of a service technician.
The top three skills for a service technician include plumbing, customer service and preventative maintenance. The most important skills for a service technician lead are customer service, java, and infrastructure.
| Service Technician | Service Technician Lead | |
| Yearly salary | $40,379 | $104,707 |
| Hourly rate | $19.41 | $50.34 |
| Growth rate | 8% | 8% |
| Number of jobs | 254,533 | 144,132 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 29% | Bachelor's Degree, 35% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
Service technicians are assigned in the field to address the concerns of their clients. Service technicians are responsible for the installation, maintenance, or repair of different units or items related to their company's products or services. They should be familiar with their company's products so that they can properly install, maintain, or repair them. They conduct diagnostics and analysis to assess the condition of the unit they are servicing and properly address problems. They also do routine maintenance check-ups. Service technicians are expected to be trustworthy, have good analytical skills, and have good decision-making skills.
Service technicians are skilled professionals who are responsible for installing and maintaining equipment used in the operations of an organization. These technicians are required to provide preventive maintenance on equipment and train maintenance personnel on the proper procedures to follow. They must assess customer complaints and negotiate appropriate compensation base on the severity of the situation. Service technicians must also lead a team of technicians in inspection and repair based on the Occupational Safety and Health Administration (OSHA) standards.
Service technicians and service technician leads have different pay scales, as shown below.
| Service Technician | Service Technician Lead | |
| Average salary | $40,379 | $104,707 |
| Salary range | Between $28,000 And $57,000 | Between $66,000 And $164,000 |
| Highest paying City | Richmond, CA | San Francisco, CA |
| Highest paying state | Hawaii | Alaska |
| Best paying company | IBM | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a service technician and a service technician lead in terms of educational background:
| Service Technician | Service Technician Lead | |
| Most common degree | Associate Degree, 29% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service technicians' and service technician leads' demographics:
| Service Technician | Service Technician Lead | |
| Average age | 44 | 44 |
| Gender ratio | Male, 89.2% Female, 10.8% | Male, 90.3% Female, 9.7% |
| Race ratio | Black or African American, 5.1% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.8% American Indian and Alaska Native, 0.7% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 15.6% Asian, 1.7% White, 72.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |